Your new company Delighted to be supporting a fantastic not-for-profit organisation in their search for a Technical Services Officer, to manage their Infrastructure, Networks, Hardware and Service Desk, whilst supporting with some Data Services. The role offers a progression into a management role and gives you the chance to support an organisation that has a positive impact on so many local lives. Your new role The role of the Data Services Officer is to ensure the efficient day-to-day operations of the data services technical support desk, ensuring all technical and data requests are answered promptly and professionally, diagnosing a range of faults effectively, and ensuring completion within agreed SLA's to provide a high standard of customer care. You'll assist the Data Services Manager with fulfilling data requests from within the business, including exporting data from systems using SQL, and creating dashboards to display the data. Lastly, you'll proactively manage hardware, making sure that our people have the correct tools to fulfil their roles, including management of the new starter set-up process, and ensuring value for money when procuring any IT equipment. The role is to be operated on site 4 days a week in Sheffield, however there may be some flexibility further down the line. What you'll need to succeed Having a background in IT Support based in the not-for-profit/charity sector would be a big seller for this role. Technically, you should be able to example your knowledge of troubleshooting and solving technical IT or networking problems, using analytical skills to suggest improvements to processes, use of SQL or a similar technical reporting language and managing Office 365/Sharepoint as an administrator. Any experience of full dashboard reporting/creating will be a bonus, as will any experience of being involved in IT related projects (hardware, infrastructure, systems). A full driving licence is needed to potentially visit sites away from the Head Office. What you'll get in return The role is offering the right individual the chance to operate in a highly impactful organisation in the local area, with a good progression Pathway to expand skills within Management and Technology. Alongside the salary, the role offers a strong pension contribution, a holiday allowance that rises with tenure and Westfield health cover. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
01/05/2024
Full time
Your new company Delighted to be supporting a fantastic not-for-profit organisation in their search for a Technical Services Officer, to manage their Infrastructure, Networks, Hardware and Service Desk, whilst supporting with some Data Services. The role offers a progression into a management role and gives you the chance to support an organisation that has a positive impact on so many local lives. Your new role The role of the Data Services Officer is to ensure the efficient day-to-day operations of the data services technical support desk, ensuring all technical and data requests are answered promptly and professionally, diagnosing a range of faults effectively, and ensuring completion within agreed SLA's to provide a high standard of customer care. You'll assist the Data Services Manager with fulfilling data requests from within the business, including exporting data from systems using SQL, and creating dashboards to display the data. Lastly, you'll proactively manage hardware, making sure that our people have the correct tools to fulfil their roles, including management of the new starter set-up process, and ensuring value for money when procuring any IT equipment. The role is to be operated on site 4 days a week in Sheffield, however there may be some flexibility further down the line. What you'll need to succeed Having a background in IT Support based in the not-for-profit/charity sector would be a big seller for this role. Technically, you should be able to example your knowledge of troubleshooting and solving technical IT or networking problems, using analytical skills to suggest improvements to processes, use of SQL or a similar technical reporting language and managing Office 365/Sharepoint as an administrator. Any experience of full dashboard reporting/creating will be a bonus, as will any experience of being involved in IT related projects (hardware, infrastructure, systems). A full driving licence is needed to potentially visit sites away from the Head Office. What you'll get in return The role is offering the right individual the chance to operate in a highly impactful organisation in the local area, with a good progression Pathway to expand skills within Management and Technology. Alongside the salary, the role offers a strong pension contribution, a holiday allowance that rises with tenure and Westfield health cover. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Title: Freelance Retail Account Manager Start: Monday 13th May Length: 3-6 months to stay 1 year Client: Agency Day rate: £300 a day IR35: Inside IR35 (will be paid PAYE) Remote: Hybrid working (cannot be changed) - 2 days a week in-house on Wednesday + Thursday and the other days will be remote. Location: Central East London Care to work with some awesome people and dip into seriously good culture? How does this role sound? Role: Build strong, trusting relationships with key stakeholders. Support the Senior Account Director. Effectively communicate with Franchise Retailer Marketing Managers providing guidance and support with their local marketing. Creative Development: Support the Creative team with the client's brief. Full understanding of the creative process - managing expectations and time, managing creative resourcing. Support the Senior Account Director in the review of creative work. Operational: Coordinating asset delivery to the Retailers and providing ongoing support. Working with the Strategy and Creative team for the creation of larger creative briefs. Lead weekly client status meetings preparation & follow-up. Writing production briefs for copy and studio requirements. Understanding of the contractual, and commercial arrangements & SLA's of the account. What you can bring: Automotive is a plus. Luxury brand experience is amazing. Retail is even better. Integrated experience (Digital, ATL & BTL) with experience in advertising adaptation and production alongside working with media agencies. Numerate with a good understanding of financial management and profitability, with solid financial understanding and experience in tracking budgets, raising, and managing estimate and PO processes. Solve problems based on sound technical knowledge. Apple software packages (including Microsoft for Mac), esp. PowerPoint, Excel, Keynote. How does this freelance Account Manager role with Retail experience sound? Drop us a line and let's take this further
01/05/2024
Project-based
Title: Freelance Retail Account Manager Start: Monday 13th May Length: 3-6 months to stay 1 year Client: Agency Day rate: £300 a day IR35: Inside IR35 (will be paid PAYE) Remote: Hybrid working (cannot be changed) - 2 days a week in-house on Wednesday + Thursday and the other days will be remote. Location: Central East London Care to work with some awesome people and dip into seriously good culture? How does this role sound? Role: Build strong, trusting relationships with key stakeholders. Support the Senior Account Director. Effectively communicate with Franchise Retailer Marketing Managers providing guidance and support with their local marketing. Creative Development: Support the Creative team with the client's brief. Full understanding of the creative process - managing expectations and time, managing creative resourcing. Support the Senior Account Director in the review of creative work. Operational: Coordinating asset delivery to the Retailers and providing ongoing support. Working with the Strategy and Creative team for the creation of larger creative briefs. Lead weekly client status meetings preparation & follow-up. Writing production briefs for copy and studio requirements. Understanding of the contractual, and commercial arrangements & SLA's of the account. What you can bring: Automotive is a plus. Luxury brand experience is amazing. Retail is even better. Integrated experience (Digital, ATL & BTL) with experience in advertising adaptation and production alongside working with media agencies. Numerate with a good understanding of financial management and profitability, with solid financial understanding and experience in tracking budgets, raising, and managing estimate and PO processes. Solve problems based on sound technical knowledge. Apple software packages (including Microsoft for Mac), esp. PowerPoint, Excel, Keynote. How does this freelance Account Manager role with Retail experience sound? Drop us a line and let's take this further
IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. * Implementing minor improvements to applications as per business agreements. * Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. * Contributing to the development, documentation, and upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. * Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. * Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
01/05/2024
Full time
IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. * Implementing minor improvements to applications as per business agreements. * Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. * Contributing to the development, documentation, and upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. * Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. * Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Senior Product Manager - Fintech We are supporting a global organisation. 6 months initially Mainly remote with meetings in Amsterdam €125 per hour, 40 hours per week. A Senior Product Manager owns larger, more complex products/features or a portfolio of smaller features that are essential to the business in terms of continuity or strategic value. A Senior Product Manager may lead multiple development teams and meaningfully influence the work of teams outside of their immediate control.A Senior Product manager regularly deals with situations with sizable organisational complexity, where aligning strategies and priorities across teams is critical. A Senior Product Manager is able to clearly understand, articulate and size user and product problems by using a wide range qualitative and quantitative insights. These insights drive the long-term vision and strategy for a product/feature or portfolio of products that achieves significant impact. In an optimization-setting, this should mean achieving meaningful incremental performance of their products. In an NPD setting, SPM can get new complex products from 0-to-1, resulting in either significant business impact or new data that leads to higher-level strategic business decisions. Key Responsibilities B2B Product Management experience; Experience in technical product management with many cross functional teams; Payments and/or fintech experience. Can manage 1-2 teams effectively Work with a principle product manager Manage extensive stakeholder set across finance (eg tax, accounting etc) Manage operational processes eg monitoring of inbound tickets, outages etc Has technical affluence ie experience in managing tech modernisation projects in conjunction with engineering manager Product Delivery Manages long-term roadmaps with significantly larger complexity and scope (product, organisational and technical complexities all matter) than more junior PMs. Often with dependencies across multiple areas/teams. Identifies risks and dependencies early-on, and plans for mitigations Works with the team to establish tactical delivery methodology (eg scrum, kanban, hours, points etc.) and execute plans Stakeholder Management Identifies other teams and key stakeholders impacted by the current project Gathers stakeholders' key requirements and works with their manager to integrate the feedback Represents the work of the team in a convincing and engaging way Incorporates stakeholder requirements and feedback more independently before escalating. Manages stakeholder expectations with timely, concise and clear progress updates, adapted to stakeholder needs and via different mediums (verbal, written, presentation). Manages expectations up to Director level (occasionally LT) Handles challenging stakeholders more independently. Tech Fluency Partners with the Engineering Manager (Tech Lead) Actively learns the technical side of their work Advocates for the customer and business in engineering tradeoff decisions. Understands what the most critical elements of the technical solution are and can explain and justify the chosen technical solutions Understands how the multiple systems used to deliver the product are interrelated and anticipates more complex problems or edge cases Ensures a high-quality user experience with our products by showing technical awareness and understanding of risks Ensures the technical feature development and strategy are scoped to satisfy the short and long term needs of the business. Builds bridges between technical and non-technical stakeholders
01/05/2024
Project-based
Senior Product Manager - Fintech We are supporting a global organisation. 6 months initially Mainly remote with meetings in Amsterdam €125 per hour, 40 hours per week. A Senior Product Manager owns larger, more complex products/features or a portfolio of smaller features that are essential to the business in terms of continuity or strategic value. A Senior Product Manager may lead multiple development teams and meaningfully influence the work of teams outside of their immediate control.A Senior Product manager regularly deals with situations with sizable organisational complexity, where aligning strategies and priorities across teams is critical. A Senior Product Manager is able to clearly understand, articulate and size user and product problems by using a wide range qualitative and quantitative insights. These insights drive the long-term vision and strategy for a product/feature or portfolio of products that achieves significant impact. In an optimization-setting, this should mean achieving meaningful incremental performance of their products. In an NPD setting, SPM can get new complex products from 0-to-1, resulting in either significant business impact or new data that leads to higher-level strategic business decisions. Key Responsibilities B2B Product Management experience; Experience in technical product management with many cross functional teams; Payments and/or fintech experience. Can manage 1-2 teams effectively Work with a principle product manager Manage extensive stakeholder set across finance (eg tax, accounting etc) Manage operational processes eg monitoring of inbound tickets, outages etc Has technical affluence ie experience in managing tech modernisation projects in conjunction with engineering manager Product Delivery Manages long-term roadmaps with significantly larger complexity and scope (product, organisational and technical complexities all matter) than more junior PMs. Often with dependencies across multiple areas/teams. Identifies risks and dependencies early-on, and plans for mitigations Works with the team to establish tactical delivery methodology (eg scrum, kanban, hours, points etc.) and execute plans Stakeholder Management Identifies other teams and key stakeholders impacted by the current project Gathers stakeholders' key requirements and works with their manager to integrate the feedback Represents the work of the team in a convincing and engaging way Incorporates stakeholder requirements and feedback more independently before escalating. Manages stakeholder expectations with timely, concise and clear progress updates, adapted to stakeholder needs and via different mediums (verbal, written, presentation). Manages expectations up to Director level (occasionally LT) Handles challenging stakeholders more independently. Tech Fluency Partners with the Engineering Manager (Tech Lead) Actively learns the technical side of their work Advocates for the customer and business in engineering tradeoff decisions. Understands what the most critical elements of the technical solution are and can explain and justify the chosen technical solutions Understands how the multiple systems used to deliver the product are interrelated and anticipates more complex problems or edge cases Ensures a high-quality user experience with our products by showing technical awareness and understanding of risks Ensures the technical feature development and strategy are scoped to satisfy the short and long term needs of the business. Builds bridges between technical and non-technical stakeholders
Business Affairs/IP/Intellectual Property/Trademark/Media/Advertising Business Affairs Manager 12 month contract (extensions likely) London (Hybrid, 3 days onsite) Inside IR35 French + English Market leader is urgently seeking a Business Affairs Manager, with French language skills, for an initial 12 month contract, with extensions highly likely. Requirements: Business Affairs experience in the advertising, entertainment, or other media content-focused industry. Strong working knowledge of consumer-facing content (advertising, social media, UGC, consumer digital experiences, entertainment and editorial) and associated risks is a must. Strong knowledge of IP rights including copyright, trademark, and licensing in the area of entertainment and/or advertising law with emphasis on tech, music, film/TV industries. Expertise in identifying potential legal and cultural issues across France for marketing purposes. Demonstrated skills in core areas: reviewing and drafting licensing agreements, strong negotiation skills, partnership management, creative problem-solving. Fluency in both oral and written English and French is required.
01/05/2024
Project-based
Business Affairs/IP/Intellectual Property/Trademark/Media/Advertising Business Affairs Manager 12 month contract (extensions likely) London (Hybrid, 3 days onsite) Inside IR35 French + English Market leader is urgently seeking a Business Affairs Manager, with French language skills, for an initial 12 month contract, with extensions highly likely. Requirements: Business Affairs experience in the advertising, entertainment, or other media content-focused industry. Strong working knowledge of consumer-facing content (advertising, social media, UGC, consumer digital experiences, entertainment and editorial) and associated risks is a must. Strong knowledge of IP rights including copyright, trademark, and licensing in the area of entertainment and/or advertising law with emphasis on tech, music, film/TV industries. Expertise in identifying potential legal and cultural issues across France for marketing purposes. Demonstrated skills in core areas: reviewing and drafting licensing agreements, strong negotiation skills, partnership management, creative problem-solving. Fluency in both oral and written English and French is required.
About the Role: We are searching for a dynamic Managing Business Architect to lead our Architecture team. In this role, you will serve as the Managing Architect for the Data Platform area, contributing significantly to shaping its future. Collaborating closely with the Tribe Lead and Tech Domain Manager, you'll play a pivotal role in steering our architectural strategies. Your Responsibilities: Develop and refine the target architecture of our global platform in collaboration with stakeholders. Participate in the Enterprise Architecture Board to iterate on the overall architecture strategy. Collaborate with cross-functional teams to develop data and analytics tools that align with customer needs and business objectives. Key Responsibilities: Define the vision for future capabilities required for our Global Platform. Act as a core member of the tribe triangle, collectively guiding and supporting the tribe in achieving its objectives. Lead and manage the business architecture team while overseeing the overall Architecture chapter. Your Qualifications: Proven experience in architecting complex, data-driven environments, with a minimum of 5 years in a similar role. Strong stakeholder management skills, with the ability to navigate complex organizational challenges through effective communication and negotiation. A collaborative mindset, valuing teamwork and feedback. Demonstrated strategic thinking and problem-solving abilities. Project Details: Duration: 12 months into permanent contract Type: Contract-to-perm Work: Hybrid Industry: Banking Location: Utrecht Michael Bailey International is acting as an Employment Business in relation to this vacancy.
01/05/2024
About the Role: We are searching for a dynamic Managing Business Architect to lead our Architecture team. In this role, you will serve as the Managing Architect for the Data Platform area, contributing significantly to shaping its future. Collaborating closely with the Tribe Lead and Tech Domain Manager, you'll play a pivotal role in steering our architectural strategies. Your Responsibilities: Develop and refine the target architecture of our global platform in collaboration with stakeholders. Participate in the Enterprise Architecture Board to iterate on the overall architecture strategy. Collaborate with cross-functional teams to develop data and analytics tools that align with customer needs and business objectives. Key Responsibilities: Define the vision for future capabilities required for our Global Platform. Act as a core member of the tribe triangle, collectively guiding and supporting the tribe in achieving its objectives. Lead and manage the business architecture team while overseeing the overall Architecture chapter. Your Qualifications: Proven experience in architecting complex, data-driven environments, with a minimum of 5 years in a similar role. Strong stakeholder management skills, with the ability to navigate complex organizational challenges through effective communication and negotiation. A collaborative mindset, valuing teamwork and feedback. Demonstrated strategic thinking and problem-solving abilities. Project Details: Duration: 12 months into permanent contract Type: Contract-to-perm Work: Hybrid Industry: Banking Location: Utrecht Michael Bailey International is acting as an Employment Business in relation to this vacancy.
About the Role: We are searching for a dynamic Managing Business Architect to lead our Architecture team. In this role, you will serve as the Managing Architect for the Data Platform area, contributing significantly to shaping its future. Collaborating closely with the Tribe Lead and Tech Domain Manager, you'll play a pivotal role in steering our architectural strategies. Your Responsibilities: Develop and refine the target architecture of our global platform in collaboration with stakeholders. Participate in the Enterprise Architecture Board to iterate on the overall architecture strategy. Collaborate with cross-functional teams to develop data and analytics tools that align with customer needs and business objectives. Key Responsibilities: Define the vision for future capabilities required for our Global Platform. Act as a core member of the tribe triangle, collectively guiding and supporting the tribe in achieving its objectives. Lead and manage the business architecture team while overseeing the overall Architecture chapter. Your Qualifications: Proven experience in architecting complex, data-driven environments, with a minimum of 5 years in a similar role. Strong stakeholder management skills, with the ability to navigate complex organizational challenges through effective communication and negotiation. A collaborative mindset, valuing teamwork and feedback. Demonstrated strategic thinking and problem-solving abilities. Project Details: Location: Utrecht Type: Contract-to-perm Duration: 12 months > Permanent Work: Hybrid Michael Bailey International is acting as an Employment Business in relation to this vacancy.
01/05/2024
About the Role: We are searching for a dynamic Managing Business Architect to lead our Architecture team. In this role, you will serve as the Managing Architect for the Data Platform area, contributing significantly to shaping its future. Collaborating closely with the Tribe Lead and Tech Domain Manager, you'll play a pivotal role in steering our architectural strategies. Your Responsibilities: Develop and refine the target architecture of our global platform in collaboration with stakeholders. Participate in the Enterprise Architecture Board to iterate on the overall architecture strategy. Collaborate with cross-functional teams to develop data and analytics tools that align with customer needs and business objectives. Key Responsibilities: Define the vision for future capabilities required for our Global Platform. Act as a core member of the tribe triangle, collectively guiding and supporting the tribe in achieving its objectives. Lead and manage the business architecture team while overseeing the overall Architecture chapter. Your Qualifications: Proven experience in architecting complex, data-driven environments, with a minimum of 5 years in a similar role. Strong stakeholder management skills, with the ability to navigate complex organizational challenges through effective communication and negotiation. A collaborative mindset, valuing teamwork and feedback. Demonstrated strategic thinking and problem-solving abilities. Project Details: Location: Utrecht Type: Contract-to-perm Duration: 12 months > Permanent Work: Hybrid Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Property and Building Practice Manager 12 Months Inside IR35 Hybrid working in Bristol (3 days onsite) Our client is currently looking to recruit a Property and Building Practice Manager to join them on a 12 - month contract. Please note that this contract is Inside of IR35 and will have to be set-up as Umbrella/PAYE. As Property and Building Practice Manager you will lead and manage diverse facilities management and property functions, FM, Asset Delivery, Property Development and Commercial Estate. Key Responsibilities To provide confident leadership and clear management so as to ensure the successful delivery of key objectives Maintain up to date knowledge of the relevant legislation to ensure services remain safe and compliant To ensure that services are delivered to relevant industry standards and ensure statutory compliance to relevant legislation and Approved Codes of Practice, including Fire Safety, Water hygiene, Asbestos Management and Construction Design Management Positive working relationships are built and maintained with contractors, using skilled negotiation and challenge when necessary, to ensure the best possible outcomes from procurement and tendering processes, through to ongoing contract management Establish the right monitoring processes, performance indicators and risk measures which will enable accurate and meaningful assessment of the contribution and effectiveness of individual services and contracts, leading to better management Ensure service reporting across multiple platforms is timely and compliant including; HR processes, Risk Management, Finance, Subject Access Requests, HR, Procurement, Freedom of Information and Complaints. Be responsive to internal and external factors affecting services and the demand for services, acting promptly in assessing the impact and instigating change when required. Communicating effectively with team members across FM and Property services to enhance engagement and motivation which deliver the best contribution to the effectiveness and quality of services. Person Specification Demonstrable record of delivering cost effective, high quality Facilities Management and Property in the private or public sector Demonstrate deep understanding of how the diverse elements of facilities management and property are important in contributing to employee comfort and satisfaction, and how this can benefit overall organisational performance and productivity Ability to manage third party suppliers/contractors effectively to fully deliver their obligations, using highly developed communication, negotiation and challenge skills Experience of managing and developing services to improve outcomes for citizens and customers. Ability to effectively plan and deliver complex projects and programmes. Ability to lead and manage, inspiring and motivating people across a whole service. Ability to manage performance effectively and to hold all team members to account. Ability to plan and manage all finance and budgets to meet performance targets. Ability to actively contribute to innovation and to take analytical approaches to solving complex and challenging problems. Experience of using digital technology to deliver and improve services. Experience of working in complex and diverse organisations. Ability to cope well with and overcome ambiguity through use of effective change management approaches. Ability to work effectively and credibly with diverse and complex stakeholders. Highly-developed advocacy, negotiation and presentation skills. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
01/05/2024
Project-based
Property and Building Practice Manager 12 Months Inside IR35 Hybrid working in Bristol (3 days onsite) Our client is currently looking to recruit a Property and Building Practice Manager to join them on a 12 - month contract. Please note that this contract is Inside of IR35 and will have to be set-up as Umbrella/PAYE. As Property and Building Practice Manager you will lead and manage diverse facilities management and property functions, FM, Asset Delivery, Property Development and Commercial Estate. Key Responsibilities To provide confident leadership and clear management so as to ensure the successful delivery of key objectives Maintain up to date knowledge of the relevant legislation to ensure services remain safe and compliant To ensure that services are delivered to relevant industry standards and ensure statutory compliance to relevant legislation and Approved Codes of Practice, including Fire Safety, Water hygiene, Asbestos Management and Construction Design Management Positive working relationships are built and maintained with contractors, using skilled negotiation and challenge when necessary, to ensure the best possible outcomes from procurement and tendering processes, through to ongoing contract management Establish the right monitoring processes, performance indicators and risk measures which will enable accurate and meaningful assessment of the contribution and effectiveness of individual services and contracts, leading to better management Ensure service reporting across multiple platforms is timely and compliant including; HR processes, Risk Management, Finance, Subject Access Requests, HR, Procurement, Freedom of Information and Complaints. Be responsive to internal and external factors affecting services and the demand for services, acting promptly in assessing the impact and instigating change when required. Communicating effectively with team members across FM and Property services to enhance engagement and motivation which deliver the best contribution to the effectiveness and quality of services. Person Specification Demonstrable record of delivering cost effective, high quality Facilities Management and Property in the private or public sector Demonstrate deep understanding of how the diverse elements of facilities management and property are important in contributing to employee comfort and satisfaction, and how this can benefit overall organisational performance and productivity Ability to manage third party suppliers/contractors effectively to fully deliver their obligations, using highly developed communication, negotiation and challenge skills Experience of managing and developing services to improve outcomes for citizens and customers. Ability to effectively plan and deliver complex projects and programmes. Ability to lead and manage, inspiring and motivating people across a whole service. Ability to manage performance effectively and to hold all team members to account. Ability to plan and manage all finance and budgets to meet performance targets. Ability to actively contribute to innovation and to take analytical approaches to solving complex and challenging problems. Experience of using digital technology to deliver and improve services. Experience of working in complex and diverse organisations. Ability to cope well with and overcome ambiguity through use of effective change management approaches. Ability to work effectively and credibly with diverse and complex stakeholders. Highly-developed advocacy, negotiation and presentation skills. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Fruition IT Resources Limited
Manchester, Lancashire
IT Service Manager Manchester, UK - Hybrid working Up to £55,000 basic salary An exciting opportunity has arisen for a proactive and dynamic IT Service Manager to join a leading consumer focused business, playing a pivotal role in improving IT service levels across the organisation. The IT Service Manager will be responsible for identifying and delivering increased performance and reduced cost, liaising closely with key IT operations teams and building relationships with a wide variety of business stakeholders. In addition, the IT Service Manager will also act as an escalation point for all IT issues and problems, ensuring that effective plans are put in place to reduce impact on the business, and creating strategies to avoid repeat incidents. IT Service Manager - Key Requirements: Previous experience in a dedicated IT Service Management or similar role A technical background in IT Support or Service Strong ITIL framework experience, ideally with the relevant qualifications to match Ability to work closely alongside both technical and non-technical stakeholders Experience working closely with suppliers to conduct service reviews and driving continual service improvement within IT operations Strong interpersonal and relationship building skills Enjoys working in a fast-moving, commercial environment This role will be based out of the client's head office in Manchester, though will require travel to other sites across the UK. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
01/05/2024
Full time
IT Service Manager Manchester, UK - Hybrid working Up to £55,000 basic salary An exciting opportunity has arisen for a proactive and dynamic IT Service Manager to join a leading consumer focused business, playing a pivotal role in improving IT service levels across the organisation. The IT Service Manager will be responsible for identifying and delivering increased performance and reduced cost, liaising closely with key IT operations teams and building relationships with a wide variety of business stakeholders. In addition, the IT Service Manager will also act as an escalation point for all IT issues and problems, ensuring that effective plans are put in place to reduce impact on the business, and creating strategies to avoid repeat incidents. IT Service Manager - Key Requirements: Previous experience in a dedicated IT Service Management or similar role A technical background in IT Support or Service Strong ITIL framework experience, ideally with the relevant qualifications to match Ability to work closely alongside both technical and non-technical stakeholders Experience working closely with suppliers to conduct service reviews and driving continual service improvement within IT operations Strong interpersonal and relationship building skills Enjoys working in a fast-moving, commercial environment This role will be based out of the client's head office in Manchester, though will require travel to other sites across the UK. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Spectrum IT Recruitment (South) Ltd
Ringwood, Hampshire
This role will have an overriding impact in the way the company delivers Cloud & On-Premise infrastructure services to its customers, which includes the NHS. With a big emphasis on cloud, cyber security and infrastructure management, this role will have you using your broad technical expertise to deliver the most up to date technologies and improve the welfare of patients and medical personnel. You will be joining an ambitious technical services company with a dedicated and ambitious management team with a bright future. Having started life as an IT Services partner to the NHS, the company now employ over 100 personnel and deliver enterprise solutions that have a huge impact on the ability of the NHS to deliver clinical care. The opportunity: - The fundamentals of the role is to support the IT Director to deliver IT Technical Services to enterprise level customers. The role would be suited to a individual who has hands-on experience, with a depth of knowledge in Microsoft stack technology, networking and the fundamentals of Cyber Security and Information Governance. There is training and development in the latter elements listed above, and the role has a long term view to deputise for the IT Director and support strategic decision making, best practice and the technological evolution within the business. Skills & Experience - Have demonstrable skills and experience working in Microsoft Stack Technologies - both on-premise and cloud. Windows Server technologies Networking; WAN, LAN Cloud Computing; Azure, AWS Knowledge of Cyber Essentials, Cyber Security and Information Governance (desirable) Experience working with Infrastructure Services at scale, 10,000+ user base. Experience and/or certified in Public Key Infrastructure (PKI) A proactive, problem solving mindset Able to work autonomously and as part of a technology leadership team Confident, enthusiastic with a pragmatic approach. Experience and/or aptitude to manage and lead teams of engineers Enterprise experience, managing IT services at scale. 000's of users, Servers, client PCs, not just SME environments alone. Experience and skills in Cyber (including Cyber Essentials), at least foundation knowledge of informational governance and UK GDPR. Interpersonal skills to be able to constructively challenge senior technical colleagues to improve outcome and approach This role is subject to a clear standard DBS check being received. Salary, Benefits, Scope: The company have a generous salary and benefits package for the role. Up to £60,000 per annum plus benefits and career progression. The successful candidate will work on-site 5 days a week during probation and 2 to 3 days a week thereafter. How to apply: If you have a CV please hit apply or send it to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
01/05/2024
Full time
This role will have an overriding impact in the way the company delivers Cloud & On-Premise infrastructure services to its customers, which includes the NHS. With a big emphasis on cloud, cyber security and infrastructure management, this role will have you using your broad technical expertise to deliver the most up to date technologies and improve the welfare of patients and medical personnel. You will be joining an ambitious technical services company with a dedicated and ambitious management team with a bright future. Having started life as an IT Services partner to the NHS, the company now employ over 100 personnel and deliver enterprise solutions that have a huge impact on the ability of the NHS to deliver clinical care. The opportunity: - The fundamentals of the role is to support the IT Director to deliver IT Technical Services to enterprise level customers. The role would be suited to a individual who has hands-on experience, with a depth of knowledge in Microsoft stack technology, networking and the fundamentals of Cyber Security and Information Governance. There is training and development in the latter elements listed above, and the role has a long term view to deputise for the IT Director and support strategic decision making, best practice and the technological evolution within the business. Skills & Experience - Have demonstrable skills and experience working in Microsoft Stack Technologies - both on-premise and cloud. Windows Server technologies Networking; WAN, LAN Cloud Computing; Azure, AWS Knowledge of Cyber Essentials, Cyber Security and Information Governance (desirable) Experience working with Infrastructure Services at scale, 10,000+ user base. Experience and/or certified in Public Key Infrastructure (PKI) A proactive, problem solving mindset Able to work autonomously and as part of a technology leadership team Confident, enthusiastic with a pragmatic approach. Experience and/or aptitude to manage and lead teams of engineers Enterprise experience, managing IT services at scale. 000's of users, Servers, client PCs, not just SME environments alone. Experience and skills in Cyber (including Cyber Essentials), at least foundation knowledge of informational governance and UK GDPR. Interpersonal skills to be able to constructively challenge senior technical colleagues to improve outcome and approach This role is subject to a clear standard DBS check being received. Salary, Benefits, Scope: The company have a generous salary and benefits package for the role. Up to £60,000 per annum plus benefits and career progression. The successful candidate will work on-site 5 days a week during probation and 2 to 3 days a week thereafter. How to apply: If you have a CV please hit apply or send it to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Hays Specialist Recruitment
Craigavon, County Armagh
I am working with a dynamic and innovative company who are seeking a highly skilled and experienced Software Developer to join their team. If you have a passion for creating high-quality software and enjoy collaborating with a talented group of professionals, we'd love to hear from you! As a Senior Software Developer, you'll play a crucial role in designing, developing, and deploying innovative software products. Your responsibilities will include: Team Leadership: Mentor and manage junior developers, providing technical guidance and support. Collaborate with cross-functional teams to achieve project goals. Software Development: Design, develop, and maintain software applications and systems using industry best practices and standards. Translate requirements into technical specifications and write clean, efficient, and maintainable code. Conduct thorough testing and debugging to ensure software quality and reliability. Code Reviews and Trends: Participate in code reviews, offering constructive feedback to team members. Stay updated with the latest technologies, tools, and trends in software development. Customer Interaction: Work closely with product managers, designers, and other stakeholders to understand client requirements. Perform User Acceptance Testing (UAT) with customers and provide ongoing support. Flexibility and Site Visits: Adapt to a rapidly developing office environment and work flexibly. Occasionally, site visits may be required for system installation and commissioning. Qualifications: Bachelor's degree in Computer Science or) related field. Proficiency in programming languages (C#) Strong track record of delivering high-quality software solutions. Excellent problem-solving skills and attention to detail. Benefits: Competitive salary and benefits package. Opportunity to work on cutting-edge projects. Collaborative and supportive team environment. If you're passionate about software development and ready to contribute to our success, apply today! If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
01/05/2024
Full time
I am working with a dynamic and innovative company who are seeking a highly skilled and experienced Software Developer to join their team. If you have a passion for creating high-quality software and enjoy collaborating with a talented group of professionals, we'd love to hear from you! As a Senior Software Developer, you'll play a crucial role in designing, developing, and deploying innovative software products. Your responsibilities will include: Team Leadership: Mentor and manage junior developers, providing technical guidance and support. Collaborate with cross-functional teams to achieve project goals. Software Development: Design, develop, and maintain software applications and systems using industry best practices and standards. Translate requirements into technical specifications and write clean, efficient, and maintainable code. Conduct thorough testing and debugging to ensure software quality and reliability. Code Reviews and Trends: Participate in code reviews, offering constructive feedback to team members. Stay updated with the latest technologies, tools, and trends in software development. Customer Interaction: Work closely with product managers, designers, and other stakeholders to understand client requirements. Perform User Acceptance Testing (UAT) with customers and provide ongoing support. Flexibility and Site Visits: Adapt to a rapidly developing office environment and work flexibly. Occasionally, site visits may be required for system installation and commissioning. Qualifications: Bachelor's degree in Computer Science or) related field. Proficiency in programming languages (C#) Strong track record of delivering high-quality software solutions. Excellent problem-solving skills and attention to detail. Benefits: Competitive salary and benefits package. Opportunity to work on cutting-edge projects. Collaborative and supportive team environment. If you're passionate about software development and ready to contribute to our success, apply today! If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
30/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
Lead IT Engineer Leeds-with travel around Yorkshire £31,000 to £34,000 Your new company Hays Technology are recruiting a Lead IT Engineer to join a large, growing public sector organisation based in the Yorkshire area. You will be part of the IT Service Support team and will be reporting into the IT Service Support Manager. You will be required to visit various sites across Yorkshire offering a wide-ranging technical support service. Your new role In your new role, you will be responsible for maintaining the availability and functionality of the end-user environment, whilst taking ownership of complex technical tasks, supporting infrastructure improvement projects, and optimising the investment in IT systems. You will be delivering outstanding customer service and support, as well as taking a proactive approach to work, demonstrating meticulous attention to detail. You will also be providing support for Microsoft O365, deploying and installing software, managing Active Directory and troubleshooting printers, whilst supporting Windows 10/11 deployment, resolving related issues and troubleshooting PC hardware problems. You will also be conducting basic network and connectivity troubleshooting. What you'll need to succeed Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobile device management and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent interpersonal skills and the ability to communicate complex technical issues to non-technical individuals Driving License & access to a vehicle is essential What you'll get in return This exciting position is paying between £31,000 to £34,000 negotiable on experience and offers an excellent work-life balance including: hybrid working, generous annual leave (27 days rising to 32 after 1 years' service, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/04/2024
Full time
Lead IT Engineer Leeds-with travel around Yorkshire £31,000 to £34,000 Your new company Hays Technology are recruiting a Lead IT Engineer to join a large, growing public sector organisation based in the Yorkshire area. You will be part of the IT Service Support team and will be reporting into the IT Service Support Manager. You will be required to visit various sites across Yorkshire offering a wide-ranging technical support service. Your new role In your new role, you will be responsible for maintaining the availability and functionality of the end-user environment, whilst taking ownership of complex technical tasks, supporting infrastructure improvement projects, and optimising the investment in IT systems. You will be delivering outstanding customer service and support, as well as taking a proactive approach to work, demonstrating meticulous attention to detail. You will also be providing support for Microsoft O365, deploying and installing software, managing Active Directory and troubleshooting printers, whilst supporting Windows 10/11 deployment, resolving related issues and troubleshooting PC hardware problems. You will also be conducting basic network and connectivity troubleshooting. What you'll need to succeed Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobile device management and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent interpersonal skills and the ability to communicate complex technical issues to non-technical individuals Driving License & access to a vehicle is essential What you'll get in return This exciting position is paying between £31,000 to £34,000 negotiable on experience and offers an excellent work-life balance including: hybrid working, generous annual leave (27 days rising to 32 after 1 years' service, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Asset Management Consultant - Hybrid working One of our biggest customers is looking for an experienced IT Asset Management Consultant. The IT Asset Management position will be responsible for identifying opportunities to reduce cost and risks associated with software licensing and will ensure compliance with vendor contracts and policies. The successful candidate will also use their excellent stakeholder management skills to build relationships across IT and beyond. Here are some of the main skills and experience required to be successful in the IT Asset Management consultant opportunity: Excellent analytical, problem-solving, and decision-making skills Detailed understanding of how IT systems work in an insurance or financial services environment Demonstrable experience working with ServiceNow Asset Manager or equivalent Asset Management tool Ability to work under pressure and handle multiple tasks and deadlines Ability to adapt to changing business needs and priorities Here are some of the main responsibilities of the IT Asset Management Consultant: Collaborate with various departments to ensure accurate asset tracking, financial reporting, and optimization of asset utilization Develop and implement IT asset management policies, procedures, and processes that align with Ageas goals and strategies Monitor and report on the inventory, location, status, and ownership of IT assets throughout their life cycle Plan and coordinate the acquisition, deployment, maintenance, and disposal of IT assets Ensure that IT assets are compliant with relevant laws, regulations, standards, and policies, and conduct regular audits and reviews Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
30/04/2024
Full time
IT Asset Management Consultant - Hybrid working One of our biggest customers is looking for an experienced IT Asset Management Consultant. The IT Asset Management position will be responsible for identifying opportunities to reduce cost and risks associated with software licensing and will ensure compliance with vendor contracts and policies. The successful candidate will also use their excellent stakeholder management skills to build relationships across IT and beyond. Here are some of the main skills and experience required to be successful in the IT Asset Management consultant opportunity: Excellent analytical, problem-solving, and decision-making skills Detailed understanding of how IT systems work in an insurance or financial services environment Demonstrable experience working with ServiceNow Asset Manager or equivalent Asset Management tool Ability to work under pressure and handle multiple tasks and deadlines Ability to adapt to changing business needs and priorities Here are some of the main responsibilities of the IT Asset Management Consultant: Collaborate with various departments to ensure accurate asset tracking, financial reporting, and optimization of asset utilization Develop and implement IT asset management policies, procedures, and processes that align with Ageas goals and strategies Monitor and report on the inventory, location, status, and ownership of IT assets throughout their life cycle Plan and coordinate the acquisition, deployment, maintenance, and disposal of IT assets Ensure that IT assets are compliant with relevant laws, regulations, standards, and policies, and conduct regular audits and reviews Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Responsible for selling the company's products or services to new businesses and maintaining relationships whilst growing revenue across several accounts as well as hunting for new logo business. Are you looking for an opportunity to join a global innovator in platform-delivered managed services, with a world-class reputation in the market? We are seeking a passionate Senior Client Manager to drive the strategic direction for the businesses largest and most committed clients and help translate their business vision into reality. This role sits within the Life Science vertical and will be responsible for identifying and closing new logo business. The role: Identify new business opportunities and leads. Generate new logos by selling a full range of services the business offer. Own the sales process, work closely with some of our largest and most committed clients support existing projects, and drive conversations focused on new products, services, and solution offerings. Manage and nurture relationships to drive expansion and renewals across all solutions and services. You will be given a sales quota and a competitive commission structure. Proactively engage and collaborate with our client's specialist sales teams from various go-to-market practices, as well as the client services and service delivery teams, to see opportunities through to closure. Create comprehensive client business plans and help negotiate and construct complex, multi-year deals to ensure win-win solutions for both the client and the business. Develop and implement opportunity plans, ensuring regular check-ins with the primary point of contact and buy-in from all stakeholders. What will make you a good fit for the role? Have an impressive track record of selling platform-delivered managed services and managing enterprise accounts as well as developing new business within the Life Science vertical. Have demonstrated experience penetrating accounts to deliver significant year-on-year profit. Are skilled at consultative selling with a business outcome-led approach. Enjoy collaborating with cross-functional teams, including senior technical specialists and other internal stakeholders. Are proactive and thrive on solving problems to deliver the best solutions for clients. Have the desire to learn and continually seek ways to improve services delivered to our clients. Vertical industry experience essential ( Life Science, Pharmaceutical, Healthcare ) Experience selling in either Oracle, AWS, SAP, Salesforce, Infrastructure, Cloud, Tech . You will have full access to our clients Data Stack to sell.
30/04/2024
Full time
Responsible for selling the company's products or services to new businesses and maintaining relationships whilst growing revenue across several accounts as well as hunting for new logo business. Are you looking for an opportunity to join a global innovator in platform-delivered managed services, with a world-class reputation in the market? We are seeking a passionate Senior Client Manager to drive the strategic direction for the businesses largest and most committed clients and help translate their business vision into reality. This role sits within the Life Science vertical and will be responsible for identifying and closing new logo business. The role: Identify new business opportunities and leads. Generate new logos by selling a full range of services the business offer. Own the sales process, work closely with some of our largest and most committed clients support existing projects, and drive conversations focused on new products, services, and solution offerings. Manage and nurture relationships to drive expansion and renewals across all solutions and services. You will be given a sales quota and a competitive commission structure. Proactively engage and collaborate with our client's specialist sales teams from various go-to-market practices, as well as the client services and service delivery teams, to see opportunities through to closure. Create comprehensive client business plans and help negotiate and construct complex, multi-year deals to ensure win-win solutions for both the client and the business. Develop and implement opportunity plans, ensuring regular check-ins with the primary point of contact and buy-in from all stakeholders. What will make you a good fit for the role? Have an impressive track record of selling platform-delivered managed services and managing enterprise accounts as well as developing new business within the Life Science vertical. Have demonstrated experience penetrating accounts to deliver significant year-on-year profit. Are skilled at consultative selling with a business outcome-led approach. Enjoy collaborating with cross-functional teams, including senior technical specialists and other internal stakeholders. Are proactive and thrive on solving problems to deliver the best solutions for clients. Have the desire to learn and continually seek ways to improve services delivered to our clients. Vertical industry experience essential ( Life Science, Pharmaceutical, Healthcare ) Experience selling in either Oracle, AWS, SAP, Salesforce, Infrastructure, Cloud, Tech . You will have full access to our clients Data Stack to sell.
Job Title: 3rd Line Data Engineering Specialist (Active SC) Location: Swanwick, Southampton Working Model: on-site Duration: TBC Inside IR35 via Umbrella: Paystream, Advance, Giant Active SC Clearance required* Responsibilities: Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. Deal with customer requests in line with Service definitions and SLA's. To escalate and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process. Collaborate with all BT business units to bring about timely resolution of technical issues. Ensuring continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams. Undertake personal training and development in line with departmental needs and in line with a Personal Development Plan as agreed with Line Manager. Development of training, tools and processes to ensure teams increase and develop technical capability. Perform as an integral member of the Data Services team providing 24x7x365 service participating in an on-call support rota outside of core hours. Perform a SME role for designated clients and technologies. Responsible for pro-active review and maintenance of customer infrastructure. Participate in the portfolio governance, service design and solutions assurance process to ensure our technical propositions are fit for customer and scalable for the business. Provide input and approval within the 'Acceptance into Service' process for new customers. Experience/Skill Set Required: 5+ years working within a systems integrator support environment as a highly skilled technical engineer. In-depth knowledge of EMS products, customer IT systems and applications. Experience of working across the service life cycle, supporting and costing bids as a subject matter expert. Possesses a deep level technical knowledge of Data Services technologies and associated management applications. Have strong service improvement and service transformation skills; Have highly developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills.
30/04/2024
Project-based
Job Title: 3rd Line Data Engineering Specialist (Active SC) Location: Swanwick, Southampton Working Model: on-site Duration: TBC Inside IR35 via Umbrella: Paystream, Advance, Giant Active SC Clearance required* Responsibilities: Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. Deal with customer requests in line with Service definitions and SLA's. To escalate and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process. Collaborate with all BT business units to bring about timely resolution of technical issues. Ensuring continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams. Undertake personal training and development in line with departmental needs and in line with a Personal Development Plan as agreed with Line Manager. Development of training, tools and processes to ensure teams increase and develop technical capability. Perform as an integral member of the Data Services team providing 24x7x365 service participating in an on-call support rota outside of core hours. Perform a SME role for designated clients and technologies. Responsible for pro-active review and maintenance of customer infrastructure. Participate in the portfolio governance, service design and solutions assurance process to ensure our technical propositions are fit for customer and scalable for the business. Provide input and approval within the 'Acceptance into Service' process for new customers. Experience/Skill Set Required: 5+ years working within a systems integrator support environment as a highly skilled technical engineer. In-depth knowledge of EMS products, customer IT systems and applications. Experience of working across the service life cycle, supporting and costing bids as a subject matter expert. Possesses a deep level technical knowledge of Data Services technologies and associated management applications. Have strong service improvement and service transformation skills; Have highly developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills.
My customer is searching the market for a SAP Asset Management (SSAM) Consultant to work on a hybrid role 1/2day per week in Bradford. Job Title: SAP Asset Management (SSAM) Location: Bradford 1/2 day per week (Negotiable) Duration: 6 months + Extension Inside IR35 SAP Asset Manager (SSAM) Consultant Experienced SSAM technical consultant(s) who can provide expert guidance and support to the existing leads within the customer team. The consultant(s) should have: Proven experience with SSAM Development in SAP S/4 Proven experience developing the SSAM application for iOS using the latest SAP development tools, including enhancements to the MDK, working with SAP Mobile Services etc Proven experience scoping and leading upgrades of SSAM on iOS Knowledge of current SSAM capability and future roadmap items Experience working with other partners as part of delivering SSAM enhancements The individuals should be considered part of the customer team and help build the core skills and operating procedures that are key to maintaining the SSAM solution. Responsibilities: Requirement gathering: Collaborate with client to gather and analyze business requirements related to mobile enterprise solutions. Solution Design: Design and configure SSAM applications to meet the client needs, ensuring alignment with industry best practices and standards. Implementation: Lead the implementation of SSAM solutions, including system setup, configuration, and customization as needed. Testing: Develop and execute test plans to ensure the quality and reliability of SSAM applications, addressing any issues that raise during testing. Documentation: Create comprehensive documentation including functional specifications, configuration guides, and user manuals to support implementation and training efforts collaboration: Work closely with cross functional teams including developers, project managers, and business analysts to deliver integrated solutions that meet client needs. Qualifications Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into functional requirements. Experience with SAP integration and familiarity with SAP modules ( eg SAP ECC. SAP S4 Hana )is preferred.
30/04/2024
Project-based
My customer is searching the market for a SAP Asset Management (SSAM) Consultant to work on a hybrid role 1/2day per week in Bradford. Job Title: SAP Asset Management (SSAM) Location: Bradford 1/2 day per week (Negotiable) Duration: 6 months + Extension Inside IR35 SAP Asset Manager (SSAM) Consultant Experienced SSAM technical consultant(s) who can provide expert guidance and support to the existing leads within the customer team. The consultant(s) should have: Proven experience with SSAM Development in SAP S/4 Proven experience developing the SSAM application for iOS using the latest SAP development tools, including enhancements to the MDK, working with SAP Mobile Services etc Proven experience scoping and leading upgrades of SSAM on iOS Knowledge of current SSAM capability and future roadmap items Experience working with other partners as part of delivering SSAM enhancements The individuals should be considered part of the customer team and help build the core skills and operating procedures that are key to maintaining the SSAM solution. Responsibilities: Requirement gathering: Collaborate with client to gather and analyze business requirements related to mobile enterprise solutions. Solution Design: Design and configure SSAM applications to meet the client needs, ensuring alignment with industry best practices and standards. Implementation: Lead the implementation of SSAM solutions, including system setup, configuration, and customization as needed. Testing: Develop and execute test plans to ensure the quality and reliability of SSAM applications, addressing any issues that raise during testing. Documentation: Create comprehensive documentation including functional specifications, configuration guides, and user manuals to support implementation and training efforts collaboration: Work closely with cross functional teams including developers, project managers, and business analysts to deliver integrated solutions that meet client needs. Qualifications Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into functional requirements. Experience with SAP integration and familiarity with SAP modules ( eg SAP ECC. SAP S4 Hana )is preferred.
Job Description: Syclo Functional consultant will be responsible for implementing, configuring, and supporting syclo's Mobile enterprise solutions for our client.You will work closely with clients to understand their business requirements and translate them to into Functional specifications for Syclo platform. Expertise in Syclo's solutions will be crucial in delivering successful project and ensuring client satisfaction. Responsibilities: Requirement gathering: Collaborate with client to gather and analze business requirements related to mobile enterprise solutions. Solution Design: Design and configure Syclo applications to meet the client needs, ensuring alignment with industry best practices and standards. Implementation: Lead the implementation of Syclo solutions, including system setup, configuration, and customization as needed. Testing: Develop and execute test plans to ensure the quality and reliability of Syclo applications, addressing any issues that raise during testing. Documentation: Create comprehensive documentation including functional specifications, configuration guides, and user manuals to support implementation and training efforts collaboration: Work closely with cross functional teams including developers, project managers, and business analysts to deliver integrated solutions that meet client needs. Qualifications: Proven experience working in Syclo Functional Consultant or in similar role, with focus on implementing and supporting mobile enterprise solutions In-depth knowledge of Syclo's mobile applications platform, including Agentry and related modules. Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into functional requirements. Experience with SAP integration and familiarity with SAP modules (eg SAP ECC. SAP S4 Hana) is preferred.
30/04/2024
Project-based
Job Description: Syclo Functional consultant will be responsible for implementing, configuring, and supporting syclo's Mobile enterprise solutions for our client.You will work closely with clients to understand their business requirements and translate them to into Functional specifications for Syclo platform. Expertise in Syclo's solutions will be crucial in delivering successful project and ensuring client satisfaction. Responsibilities: Requirement gathering: Collaborate with client to gather and analze business requirements related to mobile enterprise solutions. Solution Design: Design and configure Syclo applications to meet the client needs, ensuring alignment with industry best practices and standards. Implementation: Lead the implementation of Syclo solutions, including system setup, configuration, and customization as needed. Testing: Develop and execute test plans to ensure the quality and reliability of Syclo applications, addressing any issues that raise during testing. Documentation: Create comprehensive documentation including functional specifications, configuration guides, and user manuals to support implementation and training efforts collaboration: Work closely with cross functional teams including developers, project managers, and business analysts to deliver integrated solutions that meet client needs. Qualifications: Proven experience working in Syclo Functional Consultant or in similar role, with focus on implementing and supporting mobile enterprise solutions In-depth knowledge of Syclo's mobile applications platform, including Agentry and related modules. Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into functional requirements. Experience with SAP integration and familiarity with SAP modules (eg SAP ECC. SAP S4 Hana) is preferred.
Identity and Access Management Consultant/Senior Associate required by a global financial services firm to Support the IT Security Manager in realizing the cyber security vision of the company. You will own and manage identity and access management related initiatives, provide guidance over identity and access management within the organization by developing, maintaining, and actively managing IAM security controls. Essential Requirements: * Master's/Bachelor's Degree in a relevant discipline: IT management, Information Security, Business Management or equivalent. * Diverse information security experience, including at least 6 years in positions of progressively increasing managerial responsibilities. * Excellent knowledge of common IT and information security technologies. * Knowledge of frameworks such as ISO27001, Qatar 2022 CSF, Cloud first QCB directives & applicable local and global laws and regulations. * Very good inter-personal skills and an ability to connect with people at all levels to drive successful relationships. * Excellent analytical thinking. * Solid negotiation and problem-solving skills. This exciting professional opportunity offers a tax-free annual salary of circa £100-120k plus excellent benefits. The client will arrange all necessary working permits and documents but a degree is a mandatory requirement for the work permit. This is an English-speaking environment and preference will be given to candidates whose first language is English.
30/04/2024
Full time
Identity and Access Management Consultant/Senior Associate required by a global financial services firm to Support the IT Security Manager in realizing the cyber security vision of the company. You will own and manage identity and access management related initiatives, provide guidance over identity and access management within the organization by developing, maintaining, and actively managing IAM security controls. Essential Requirements: * Master's/Bachelor's Degree in a relevant discipline: IT management, Information Security, Business Management or equivalent. * Diverse information security experience, including at least 6 years in positions of progressively increasing managerial responsibilities. * Excellent knowledge of common IT and information security technologies. * Knowledge of frameworks such as ISO27001, Qatar 2022 CSF, Cloud first QCB directives & applicable local and global laws and regulations. * Very good inter-personal skills and an ability to connect with people at all levels to drive successful relationships. * Excellent analytical thinking. * Solid negotiation and problem-solving skills. This exciting professional opportunity offers a tax-free annual salary of circa £100-120k plus excellent benefits. The client will arrange all necessary working permits and documents but a degree is a mandatory requirement for the work permit. This is an English-speaking environment and preference will be given to candidates whose first language is English.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.