IT Technician Hybrid working Rural Office Location Wiltshire The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
10/05/2024
Full time
IT Technician Hybrid working Rural Office Location Wiltshire The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
10/05/2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Job Title: Audio Visual Technician Location: London Schedule: Monday to Friday, 8:00am to 7:00pm (37.5 hours/week, shift basis) Salary Expectation: Up to £50k About the Role: Join a leading global law firm in London as an Audio Visual Technician. Working under the operational supervision of the Technical Support Team Leader and reporting into the IT Customer Services Manager, you'll provide operational support for video conferencing rooms/network and peripherals. This includes setup, troubleshooting, and maintenance of video conferencing systems from Cisco, Webex, Zoom, and Microsoft Teams. You'll also support large events, provide technical assistance for conference rooms, and collaborate with local, regional, and global peers to ensure seamless delivery of technology services. Responsibilities: Set up and support Audio Visual meetings in London office VC rooms. Assist with planning, coordination, and execution of large events. Provide technical support for conference rooms at multiple local locations. Monitor video calls and provide immediate response to connectivity or participant needs. Troubleshoot and maintain firm standard PCs, specifically Audio Visual equipment. Document and share Audio Visual expertise with colleagues. Create and follow up on Service Desk tickets for setup and incidents. Provide training to local IT staff and assist Desk Side support when available. Maintain inventory of audio and video equipment. Requirements: Experience with video conferencing systems and peripherals. Technical troubleshooting skills for Audio Visual equipment. Familiarity with Cisco, Webex, Zoom, and Microsoft Teams. Ability to collaborate effectively with teams and provide excellent customer service. Strong organizational skills and attention to detail. If you're interested in this role please email your CV to (see below)
10/05/2024
Full time
Job Title: Audio Visual Technician Location: London Schedule: Monday to Friday, 8:00am to 7:00pm (37.5 hours/week, shift basis) Salary Expectation: Up to £50k About the Role: Join a leading global law firm in London as an Audio Visual Technician. Working under the operational supervision of the Technical Support Team Leader and reporting into the IT Customer Services Manager, you'll provide operational support for video conferencing rooms/network and peripherals. This includes setup, troubleshooting, and maintenance of video conferencing systems from Cisco, Webex, Zoom, and Microsoft Teams. You'll also support large events, provide technical assistance for conference rooms, and collaborate with local, regional, and global peers to ensure seamless delivery of technology services. Responsibilities: Set up and support Audio Visual meetings in London office VC rooms. Assist with planning, coordination, and execution of large events. Provide technical support for conference rooms at multiple local locations. Monitor video calls and provide immediate response to connectivity or participant needs. Troubleshoot and maintain firm standard PCs, specifically Audio Visual equipment. Document and share Audio Visual expertise with colleagues. Create and follow up on Service Desk tickets for setup and incidents. Provide training to local IT staff and assist Desk Side support when available. Maintain inventory of audio and video equipment. Requirements: Experience with video conferencing systems and peripherals. Technical troubleshooting skills for Audio Visual equipment. Familiarity with Cisco, Webex, Zoom, and Microsoft Teams. Ability to collaborate effectively with teams and provide excellent customer service. Strong organizational skills and attention to detail. If you're interested in this role please email your CV to (see below)
Do you have IT Support Team Leader experience, and are you seeking a new job in Leicester? Deerfoot IT Recruitment is looking for a Full time IT Support Team Leader, and the role comes with a salary of up to £32,000 p/a and excellent benefits. To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do: Provide user support for core IT systems Ensure all service SLAs are being met Assist users with 3rd party software support specific to their departments Troubleshoot basic network problems, diagnosing and solving faults, cabling and patching Produce procedural documentation and how-to guides for technicians and end users To apply for this IT Support Team Leader role, you will need previous experience in a similar role. You will also require the following: Experience with Windows, macOS, iOS, Android operating systems in a business environment utilising MDM platforms Experience with server management - Active Directory, DNS, DHCP, wireless management Excellent problem-solving skills with accuracy and attention to detail In return for your dedication, collaboration and commitment, you'll receive a generous salary of up to £32,000 p/a and a benefits package, joining a welcoming and inclusive culture. We'd love you to apply for this Full time IT Support Team Leader position in Leicester, and we're waiting to hear from you. Please contact Deerfoot IT Recruitment today. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency in relation to this vacancy. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate positive in partnership with Ecology. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
10/05/2024
Full time
Do you have IT Support Team Leader experience, and are you seeking a new job in Leicester? Deerfoot IT Recruitment is looking for a Full time IT Support Team Leader, and the role comes with a salary of up to £32,000 p/a and excellent benefits. To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do: Provide user support for core IT systems Ensure all service SLAs are being met Assist users with 3rd party software support specific to their departments Troubleshoot basic network problems, diagnosing and solving faults, cabling and patching Produce procedural documentation and how-to guides for technicians and end users To apply for this IT Support Team Leader role, you will need previous experience in a similar role. You will also require the following: Experience with Windows, macOS, iOS, Android operating systems in a business environment utilising MDM platforms Experience with server management - Active Directory, DNS, DHCP, wireless management Excellent problem-solving skills with accuracy and attention to detail In return for your dedication, collaboration and commitment, you'll receive a generous salary of up to £32,000 p/a and a benefits package, joining a welcoming and inclusive culture. We'd love you to apply for this Full time IT Support Team Leader position in Leicester, and we're waiting to hear from you. Please contact Deerfoot IT Recruitment today. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency in relation to this vacancy. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate positive in partnership with Ecology. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Technical Resources Ltd
Stockton-on-tees, County Durham
IT Systems Support Technician Location: Stockton-on-Tees Salary: £30,000/£35,000 The Opportunity: Are you a tech-savvy problem solver with a passion for providing exceptional on-site and remote IT support? Join our team as an IT Systems Support Technician, where you'll play a pivotal role in configuring, maintaining and documenting our clients backup, disaster recovery, and security solutions, ensuring the resilience and security of our clients digital infrastructure. This permanent, Full time position offers exciting growth opportunities, requiring strong technical expertise, excellent communication skills, and the ability to excel in a customer-oriented environment. Embrace the challenge, thrive in your role, and become part of our exceptional team! Key Responsibilities: Design, implement, and manage comprehensive backup solutions to protect critical data across various platforms and environments. Develop and document recovery procedures to ensure a swift and effective response in the event of data loss, system outages, or security incidents. Conduct regular testing and validation of recovery procedures to identify and address potential weaknesses. Assist in the identification, containment, and recovery from security incidents impacting data availability. Implement monitoring systems to detect issues with backup processes and ensure timely resolution. Ensure that backup and recovery processes comply with relevant industry standards, regulations, and organizational security policies. Conduct periodic security assessments to identify and address vulnerabilities in backup systems. Handle DR and data recovery situations. Maintain up-to-date documentation for backup and recovery procedures, configurations, and policies. Install, manage and patch Firewall and network protection systems/hardware. Ensure all client systems are fully protected with Antivirus software. Ensure all Servers and workstations are fully updated/patched as required. Work with RMM tool to monitor Servers and workstations in areas of interest. Produce reports on areas of interest to clients and management when required. Required Skills and knowledge required: Experience configuring and maintaining Veeam Backup and Recovery Experience of managing Anti-virus products and endpoint security products. Proficient in Microsoft Desktop Operating Systems with a strong technical foundation. Extensive knowledge of server operating systems and technologies, such as Microsoft Server, DHCP, and DNS, to ensure seamless network operations. Experience with Microsoft 365 is essential. Hands-on experience with Routers, Switches, and Firewalls, enabling effective troubleshooting and network management. Excellent timekeeping and communication skills, essential for efficient coordination and seamless collaboration with colleagues and clients. Ability to thrive under pressure, maintaining composure and delivering optimal results in challenging situations. A passion for continuous learning, with a drive to expand your IT knowledge and qualifications. Exceptional customer-facing support skills, ensuring client satisfaction and building strong relationships. Possession of a full driving license, as the role requires travel to client locations. Certifications, qualifications and experience required: Industry certifications from Microsoft/Cisco/CompTIA would be an advantage. Experience in a similar role is essential. The Package: The successful candidate will receive a salary of between £30,000-£35,000 depending on experience and qualifications. Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills. Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits. Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind. Extra Annual Leave: Celebrate your commitment with an additional day off per year employed. Enjoy complimentary Soft Drinks, Tea and Coffee. Breakfast items provided to help get your day started.
09/05/2024
Full time
IT Systems Support Technician Location: Stockton-on-Tees Salary: £30,000/£35,000 The Opportunity: Are you a tech-savvy problem solver with a passion for providing exceptional on-site and remote IT support? Join our team as an IT Systems Support Technician, where you'll play a pivotal role in configuring, maintaining and documenting our clients backup, disaster recovery, and security solutions, ensuring the resilience and security of our clients digital infrastructure. This permanent, Full time position offers exciting growth opportunities, requiring strong technical expertise, excellent communication skills, and the ability to excel in a customer-oriented environment. Embrace the challenge, thrive in your role, and become part of our exceptional team! Key Responsibilities: Design, implement, and manage comprehensive backup solutions to protect critical data across various platforms and environments. Develop and document recovery procedures to ensure a swift and effective response in the event of data loss, system outages, or security incidents. Conduct regular testing and validation of recovery procedures to identify and address potential weaknesses. Assist in the identification, containment, and recovery from security incidents impacting data availability. Implement monitoring systems to detect issues with backup processes and ensure timely resolution. Ensure that backup and recovery processes comply with relevant industry standards, regulations, and organizational security policies. Conduct periodic security assessments to identify and address vulnerabilities in backup systems. Handle DR and data recovery situations. Maintain up-to-date documentation for backup and recovery procedures, configurations, and policies. Install, manage and patch Firewall and network protection systems/hardware. Ensure all client systems are fully protected with Antivirus software. Ensure all Servers and workstations are fully updated/patched as required. Work with RMM tool to monitor Servers and workstations in areas of interest. Produce reports on areas of interest to clients and management when required. Required Skills and knowledge required: Experience configuring and maintaining Veeam Backup and Recovery Experience of managing Anti-virus products and endpoint security products. Proficient in Microsoft Desktop Operating Systems with a strong technical foundation. Extensive knowledge of server operating systems and technologies, such as Microsoft Server, DHCP, and DNS, to ensure seamless network operations. Experience with Microsoft 365 is essential. Hands-on experience with Routers, Switches, and Firewalls, enabling effective troubleshooting and network management. Excellent timekeeping and communication skills, essential for efficient coordination and seamless collaboration with colleagues and clients. Ability to thrive under pressure, maintaining composure and delivering optimal results in challenging situations. A passion for continuous learning, with a drive to expand your IT knowledge and qualifications. Exceptional customer-facing support skills, ensuring client satisfaction and building strong relationships. Possession of a full driving license, as the role requires travel to client locations. Certifications, qualifications and experience required: Industry certifications from Microsoft/Cisco/CompTIA would be an advantage. Experience in a similar role is essential. The Package: The successful candidate will receive a salary of between £30,000-£35,000 depending on experience and qualifications. Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills. Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits. Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind. Extra Annual Leave: Celebrate your commitment with an additional day off per year employed. Enjoy complimentary Soft Drinks, Tea and Coffee. Breakfast items provided to help get your day started.
2nd Line Support | Azure | Networks | Virtualisation | Servers | Bristol | Hybrid | £30,000 - £34,000 Method Resourcing have continued their partnership with a growing SaaS company in the financial sector, who are looking for a 2nd Line Support Professional to join their Service Desk team. This role is based Hybrid (one day a week) in their North Bristol office, and is paying between £30,000 - £34,000. Role Overview: As a Service Desk Technician, you'll play a crucial role in ensuring the smooth operation of our IT systems by handling incidents, service requests, and BAU (Business As Usual) duties for our infrastructure. This role will involve feeding and maintaining our networks and Servers, ensuring they're properly patched, and responding to alerts in a timely manner. You'll work closely with a team of three, with a focus on Tier 1 support, while also assisting in escalations from the Technician role. Key Responsibilities: Handling incidents and service requests in a timely and efficient manner, ensuring minimal disruption to operations. Performing BAU duties for our infrastructure, including maintaining and patching networks and Servers. Collaborating with team members to address escalated issues and provide effective solutions. Assisting with virtualization, network, server, Azure, and Office 365 tasks as needed. Contributing to the overall improvement of our IT services and infrastructure. Requirements: Previous experience in a 1st Line Support or Technician role is preferred. Strong knowledge of virtualization, networks, Servers, Azure, and Office 365. Excellent troubleshooting and problem-solving skills. Ability to work well in a team and communicate effectively with colleagues and end-users. A proactive attitude and a willingness to take on new challenges and responsibilities. If you're interested, please submit a copy of your latest CV and a member of our team will be in touch to discuss your application. 2nd Line Support | Azure | Networks | Virtualisation | Servers | Bristol | Hybrid | £30,000 - £34,000
09/05/2024
Full time
2nd Line Support | Azure | Networks | Virtualisation | Servers | Bristol | Hybrid | £30,000 - £34,000 Method Resourcing have continued their partnership with a growing SaaS company in the financial sector, who are looking for a 2nd Line Support Professional to join their Service Desk team. This role is based Hybrid (one day a week) in their North Bristol office, and is paying between £30,000 - £34,000. Role Overview: As a Service Desk Technician, you'll play a crucial role in ensuring the smooth operation of our IT systems by handling incidents, service requests, and BAU (Business As Usual) duties for our infrastructure. This role will involve feeding and maintaining our networks and Servers, ensuring they're properly patched, and responding to alerts in a timely manner. You'll work closely with a team of three, with a focus on Tier 1 support, while also assisting in escalations from the Technician role. Key Responsibilities: Handling incidents and service requests in a timely and efficient manner, ensuring minimal disruption to operations. Performing BAU duties for our infrastructure, including maintaining and patching networks and Servers. Collaborating with team members to address escalated issues and provide effective solutions. Assisting with virtualization, network, server, Azure, and Office 365 tasks as needed. Contributing to the overall improvement of our IT services and infrastructure. Requirements: Previous experience in a 1st Line Support or Technician role is preferred. Strong knowledge of virtualization, networks, Servers, Azure, and Office 365. Excellent troubleshooting and problem-solving skills. Ability to work well in a team and communicate effectively with colleagues and end-users. A proactive attitude and a willingness to take on new challenges and responsibilities. If you're interested, please submit a copy of your latest CV and a member of our team will be in touch to discuss your application. 2nd Line Support | Azure | Networks | Virtualisation | Servers | Bristol | Hybrid | £30,000 - £34,000
Field Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start ASAP, ideally in May/June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The option between a £4,500 a year car allowance (+ milage) in place of a company vehicle is avilable. Key skills, experience & duties include: Perform regular site visits as an extension of the service desk team, assisting with break/fix issues, project work and setting up new equipment. Providing 1st/2nd Line Technical Support with the ability to troubleshoot, test, repair, and service technical equipment. On-Site Installation, Repair, and Maintenance, Diagnosing Errors and Technical Problems This position will cover the Central to Southern office areas, such as Cambridge, Coventry, Reading. The ideal candidate has a broad technical support background, highly experienced with the ability to work proficiently unsupervised. Always maintain excellent levels of customer service. Proven field service experience with a full UK Drivers' licence. Company car (or car allowance) options avilable.
09/05/2024
Full time
Field Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start ASAP, ideally in May/June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The option between a £4,500 a year car allowance (+ milage) in place of a company vehicle is avilable. Key skills, experience & duties include: Perform regular site visits as an extension of the service desk team, assisting with break/fix issues, project work and setting up new equipment. Providing 1st/2nd Line Technical Support with the ability to troubleshoot, test, repair, and service technical equipment. On-Site Installation, Repair, and Maintenance, Diagnosing Errors and Technical Problems This position will cover the Central to Southern office areas, such as Cambridge, Coventry, Reading. The ideal candidate has a broad technical support background, highly experienced with the ability to work proficiently unsupervised. Always maintain excellent levels of customer service. Proven field service experience with a full UK Drivers' licence. Company car (or car allowance) options avilable.
NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES PC TECHNICIAN Great soft skills because there is a lot of client interface Smarts & soft skills are everything Familiarity with SCCM is extremely helpful It's 100% desktop Start out at a six-month duration,but it can be renewed longer Project Tasks Image and configure end-user devices through MECM (SCCM) task sequence Deploy approved applications to endpoints through MECM Software Center Deliver and install endpoint devices and peripherals to end-user location Verify Workstation configuration and application functionality with end-user Troubleshoot any identified issues at the time of verification, or escalate to senior EUE team member Validate network printer installation Confirm presence of required mapped network drives Transfer local data where applicable Reclaim any replaced endpoint and peripherals to return to EUE inventory Communicate hardware deployment/reclaim with Asset Manager Skills Basic/Required Experience supporting Microsoft Windows 10 operating system Working knowledge of Microsoft 365 applications Ability to track and maintain hardware inventory (serial number/asset tag) to be communicated with Asset Manager Ability to lift equipment up to 30 lbs. (endpoint devices, peripherals) Preferred Experience supporting Microsoft Windows 11 operating system Experience with ServiceNow ITSM platform Experience with Microsoft Endpoint Configuration Manager (MECM) VACCINE REQUIRED Need a candidate to install and uninstall Software on 400 PC Laptops, desktops. All windows focused - 2-3 years experience
08/05/2024
Project-based
NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES PC TECHNICIAN Great soft skills because there is a lot of client interface Smarts & soft skills are everything Familiarity with SCCM is extremely helpful It's 100% desktop Start out at a six-month duration,but it can be renewed longer Project Tasks Image and configure end-user devices through MECM (SCCM) task sequence Deploy approved applications to endpoints through MECM Software Center Deliver and install endpoint devices and peripherals to end-user location Verify Workstation configuration and application functionality with end-user Troubleshoot any identified issues at the time of verification, or escalate to senior EUE team member Validate network printer installation Confirm presence of required mapped network drives Transfer local data where applicable Reclaim any replaced endpoint and peripherals to return to EUE inventory Communicate hardware deployment/reclaim with Asset Manager Skills Basic/Required Experience supporting Microsoft Windows 10 operating system Working knowledge of Microsoft 365 applications Ability to track and maintain hardware inventory (serial number/asset tag) to be communicated with Asset Manager Ability to lift equipment up to 30 lbs. (endpoint devices, peripherals) Preferred Experience supporting Microsoft Windows 11 operating system Experience with ServiceNow ITSM platform Experience with Microsoft Endpoint Configuration Manager (MECM) VACCINE REQUIRED Need a candidate to install and uninstall Software on 400 PC Laptops, desktops. All windows focused - 2-3 years experience
An exciting opportunity has arisen to join a global organisation as a Senio r Associate - IT Site Services Technician on a Contract basis in Poland , having good experience in IT Site Services . You will playing a key role in steering the End user requests and issues at local office and remote support. Skills: Having atleast 3 - 5 years of experience in System administrator/IT Technician Mobile Device Management, MFA Configuration in End user Systems Microsoft O356, One Drive, Share point, Digital Certificates configuration on end user systems Responsible for assets management & inventory includes Systems, Laptop's, Office IT equipment Audio & Video conferencing equipment management Ensure up & running all the AV equipment in Training rooms, Town Hall, Meeting rooms, VIP room Installing and Configuring VPN's on end user systems Troubleshooting basic Network related issues and WIFI issues. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Knowledge on Google Workspace is additional knowledge Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office versions and any other authorized desktop applications Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment and office AV equipment Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Configuration of Network Printers and Shared Printers Providing solutions at Desktop level support and application level System Related problems, Software Installations, Antivirus updating Performing LAN and WAN administration tasks as required. Perform both onsite and remote Help Desk tasks end-to-end Upgrading Operating System & Antivirus patches in users laptops and desktops Troubleshooting issues by administering on client machines remotely using remote desktop (RDP) or by through SCCM Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills. Excellent customer service skills that build high levels of customer satisfaction for internal and external clients. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, eg, management, individual contributors. Having Strong experience in agile ways of working. A degree in a computer science or a related field is desirable but not essential. If this position sounds of interest, please send across an updated CV and a member of the resource team will be in contact to proceed with your application.
08/05/2024
Project-based
An exciting opportunity has arisen to join a global organisation as a Senio r Associate - IT Site Services Technician on a Contract basis in Poland , having good experience in IT Site Services . You will playing a key role in steering the End user requests and issues at local office and remote support. Skills: Having atleast 3 - 5 years of experience in System administrator/IT Technician Mobile Device Management, MFA Configuration in End user Systems Microsoft O356, One Drive, Share point, Digital Certificates configuration on end user systems Responsible for assets management & inventory includes Systems, Laptop's, Office IT equipment Audio & Video conferencing equipment management Ensure up & running all the AV equipment in Training rooms, Town Hall, Meeting rooms, VIP room Installing and Configuring VPN's on end user systems Troubleshooting basic Network related issues and WIFI issues. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Knowledge on Google Workspace is additional knowledge Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office versions and any other authorized desktop applications Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment and office AV equipment Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Configuration of Network Printers and Shared Printers Providing solutions at Desktop level support and application level System Related problems, Software Installations, Antivirus updating Performing LAN and WAN administration tasks as required. Perform both onsite and remote Help Desk tasks end-to-end Upgrading Operating System & Antivirus patches in users laptops and desktops Troubleshooting issues by administering on client machines remotely using remote desktop (RDP) or by through SCCM Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills. Excellent customer service skills that build high levels of customer satisfaction for internal and external clients. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, eg, management, individual contributors. Having Strong experience in agile ways of working. A degree in a computer science or a related field is desirable but not essential. If this position sounds of interest, please send across an updated CV and a member of the resource team will be in contact to proceed with your application.
Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you'll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our clients' evolving needs and expectations. Key Responsibilities: Manage escalations from 1st/2nd Line Support Oversight of ticket system (Jira) Identify and address training requirements promptly Coach and lead technicians and apprentices Provide hands-on technical support Coordinate weekend on-call duties Drive process improvements and lead change initiatives Conduct team performance reviews and appraisals Maintain backup procedures and customer information Requirements: Proven experience in team management and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in Windows Server 2012, 2016 & 2019 Knowledge of Microsoft Windows 7 - 11 Understanding of WiFi technologies and network topologies Familiarity with Routers, managed Switches, and related hardware Preferred Experience: Microsoft certifications ITIL V3 or V4 VMware ESXi UniFi WiFi systems Veeam Backup and Replication Draytek Routers 3CX Phone System The Ideal Candidate: Hardworking and enthusiastic Confident communicator with excellent interpersonal skills Strong organisational and time management abilities Exceptional problem-solving and troubleshooting skills Attention to detail and commitment to accuracy Demonstrated leadership capabilities Benefits: Company-provided work phone and laptop Sick pay and pension scheme Casual dress code with provided company polo shirts Opportunities for skill development and training with industry leaders Birthday off as holiday Free on-site parking at our air-conditioned office Team building activities and social events Convenient access to Chippenham train station If you're ready to join a dynamic team and contribute to our mission of excellence, apply below!
07/05/2024
Full time
Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you'll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our clients' evolving needs and expectations. Key Responsibilities: Manage escalations from 1st/2nd Line Support Oversight of ticket system (Jira) Identify and address training requirements promptly Coach and lead technicians and apprentices Provide hands-on technical support Coordinate weekend on-call duties Drive process improvements and lead change initiatives Conduct team performance reviews and appraisals Maintain backup procedures and customer information Requirements: Proven experience in team management and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in Windows Server 2012, 2016 & 2019 Knowledge of Microsoft Windows 7 - 11 Understanding of WiFi technologies and network topologies Familiarity with Routers, managed Switches, and related hardware Preferred Experience: Microsoft certifications ITIL V3 or V4 VMware ESXi UniFi WiFi systems Veeam Backup and Replication Draytek Routers 3CX Phone System The Ideal Candidate: Hardworking and enthusiastic Confident communicator with excellent interpersonal skills Strong organisational and time management abilities Exceptional problem-solving and troubleshooting skills Attention to detail and commitment to accuracy Demonstrated leadership capabilities Benefits: Company-provided work phone and laptop Sick pay and pension scheme Casual dress code with provided company polo shirts Opportunities for skill development and training with industry leaders Birthday off as holiday Free on-site parking at our air-conditioned office Team building activities and social events Convenient access to Chippenham train station If you're ready to join a dynamic team and contribute to our mission of excellence, apply below!
*Role is onsite 5 days per week, we are unable to sponsor for this contract role* Prestigious Enterprise Company is currently seeking a Desktop SCCM Technician. Candidate will be responsible for the support, and on-going operation of the desktop and virtual desktop (SCCM) platforms. The position serves to drive change in technology and process to bring functionality, supportability, and security to the desktop infrastructure. Responsibilities: Provides support to staff. Documents common troubleshooting steps for first and second-level support teams. Performs routine and preventative system maintenance and implements changes to address production issues. Regularly participates in monthly off-hours maintenance windows. Qualifications: Bachelor's degree preferred. 3+ years of direct experience engineering desktop solutions in a large, global professional services firm. Additional experience supporting and administering desktop technologies including system patching, encryption, SCCM is preferred. Excellent written and verbal communication skills. Ability to clearly convey information to a broad audience. Technologies: Microsoft Systems Center Configuration Manager (SCCM), including: OS build deployments and task sequences. Microsoft Windows desktop management Basic Active Directory and Group Policy administration. Basic Windows OS security. Citrix virtual application and virtual desktop administration.
24/04/2024
Project-based
*Role is onsite 5 days per week, we are unable to sponsor for this contract role* Prestigious Enterprise Company is currently seeking a Desktop SCCM Technician. Candidate will be responsible for the support, and on-going operation of the desktop and virtual desktop (SCCM) platforms. The position serves to drive change in technology and process to bring functionality, supportability, and security to the desktop infrastructure. Responsibilities: Provides support to staff. Documents common troubleshooting steps for first and second-level support teams. Performs routine and preventative system maintenance and implements changes to address production issues. Regularly participates in monthly off-hours maintenance windows. Qualifications: Bachelor's degree preferred. 3+ years of direct experience engineering desktop solutions in a large, global professional services firm. Additional experience supporting and administering desktop technologies including system patching, encryption, SCCM is preferred. Excellent written and verbal communication skills. Ability to clearly convey information to a broad audience. Technologies: Microsoft Systems Center Configuration Manager (SCCM), including: OS build deployments and task sequences. Microsoft Windows desktop management Basic Active Directory and Group Policy administration. Basic Windows OS security. Citrix virtual application and virtual desktop administration.