Role Title: Network Services & Routing (NSR) Collaboration Engineer
Duration: contract to run until 10/09/2025
Location: Barrow-in-Furness. Hybrid, 3 on site 2 at Home
Clearance required: Active Security Clearance (SC) is essential

Role purpose/summary

An exciting opportunity to work as part of a growing End User Services UK department supporting multiple high profile clients. The role of Exchange/Collaboration Engineer will be a forward-thinking position, across a broad range of work tasks across Collaborative Systems/Applications, Standard Operating Environments using standard support Toolsets, processes and managing the Enterprise Systems.

Your role

• Undertaking performance monitoring, tuning, fault diagnosis, incident, and request resolution.
• Support and manage scheduling of Project work tasks and liaise with Project Managers to achieve planned deliverables.
• Undertake Problem Management tasks.
• Able to coordinate incident, problem and requests queues, involving other team resources as required.
• Troubleshoot and support SOE to achieve BAU SLA commitments.
• Collaborative Applications build and configuration as per LLD.
• Produce working documentation re Toolset or service configuration.
• Involvement in new IT Infrastructure projects.
• Expected to work a reasonable amount of overtime to cover outage slots.

Key Skills/requirements

Email System including:

• Microsoft Exchange 2010 and 2016.
• ClearSwift SMTP Secure Gateways.
• DeepSecure MailGuard.

Lync/Skype for Business including:

• Microsoft Skype for Business Server 2015/2019
• Skype Federation.
• Ribbon SBC Gateways/Call Routing/PSTN.
• Phone handset management and configuration.
• Enterprise'smart Device (ie Blackberry UEM, Android) System.
• Clearswift Secure Web Gateway (Web Proxy).

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!