Experis IT
City, London
Role Title: Genesys SME Duration: 6 week contract Location: Remote Rate: £650 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Key Skills/requirements Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Role Title: Genesys SME Duration: 6 week contract Location: Remote Rate: £650 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Key Skills/requirements Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Experis IT
Telford, Shropshire
Software Developer Telford (Hybrid) 6 months contract Up to £378 p/d Umbrella Active SC Clearance required ROLE INFO: Software development activity across the full range of development life cycle; requirements gathering, analysis, design, coding/development, testing, implementation and live support. This may be within new systems development projects or enhancements and fixes to existing applications. Carrying out development in accordance with the agreed requirements and development standards Testing of products in accordance with the test strategy to ensure that they are fit for purpose Assisting the team in examining packages of work and giving realistic timescales for completion Completion of work allocated within agreed time, cost and quality criteria and providing progress reports on assigned work as required Management and control of problems and change within their area of responsibility, including negotiation with other team members Problem analysis, investigation and resolution Playing an active part in Process improvement, awareness of and compliance with all relevant quality processes and procedures, including completion of all the specified quality records Mandatory Skills: Will be used across Live Support systems wherever required: Technologies - Denodo/Talend/PDI/Git/MySQL/Redshift/Grafana Dashboard creation/consolidation Gathering requirements, understanding the service and delivery alerts to suit Should have experience in Grafana monitoring: Dashboard creation/consolidation A software engineering background with proven ability to rapidly learn and apply application development process, tools and programming/Scripting languages. Awareness of key SE engineering concepts and governance (design, development, config management and version control, quality control, continuous integration, release/deployment, documentation, built in supportability, built in maintainability, re-use and extensibility) Specific experience of data solutions development addressing data extraction, transformation and load (ETL) processing and data analytics and reporting requirements. Familiar with Agile software development principles and practices and experience of delivery as a member of an Agile Scrum team utilising Scrum methodology. If you think you have the experience and are interested in this position, please do not hesitate to apply! Either apply direct or reach out
Software Developer Telford (Hybrid) 6 months contract Up to £378 p/d Umbrella Active SC Clearance required ROLE INFO: Software development activity across the full range of development life cycle; requirements gathering, analysis, design, coding/development, testing, implementation and live support. This may be within new systems development projects or enhancements and fixes to existing applications. Carrying out development in accordance with the agreed requirements and development standards Testing of products in accordance with the test strategy to ensure that they are fit for purpose Assisting the team in examining packages of work and giving realistic timescales for completion Completion of work allocated within agreed time, cost and quality criteria and providing progress reports on assigned work as required Management and control of problems and change within their area of responsibility, including negotiation with other team members Problem analysis, investigation and resolution Playing an active part in Process improvement, awareness of and compliance with all relevant quality processes and procedures, including completion of all the specified quality records Mandatory Skills: Will be used across Live Support systems wherever required: Technologies - Denodo/Talend/PDI/Git/MySQL/Redshift/Grafana Dashboard creation/consolidation Gathering requirements, understanding the service and delivery alerts to suit Should have experience in Grafana monitoring: Dashboard creation/consolidation A software engineering background with proven ability to rapidly learn and apply application development process, tools and programming/Scripting languages. Awareness of key SE engineering concepts and governance (design, development, config management and version control, quality control, continuous integration, release/deployment, documentation, built in supportability, built in maintainability, re-use and extensibility) Specific experience of data solutions development addressing data extraction, transformation and load (ETL) processing and data analytics and reporting requirements. Familiar with Agile software development principles and practices and experience of delivery as a member of an Agile Scrum team utilising Scrum methodology. If you think you have the experience and are interested in this position, please do not hesitate to apply! Either apply direct or reach out