Job Title - Technical Service Delivery Manager

Location - Stroud, Gloucestershire (hybrid working - 2/3 days on site)

Salary - £55,000 - £60,000 pa + bonus + package (inc. private health care and dental)

Contract type - Full time, Permanent

Concept have been engaged by a Gloucestershire based client, working at the forefront of networking and Cisco technology, to recruit an experienced Technical Delivery Manager to join their professional services team. This will be a broad role encompassing a range of technical and commercial responsibilities, working closely with management, sales, and technical teams.

Key Responsibilities include (but not limited to)

• Work closely with the Head of Professional Services, receiving mentorship and coaching, and supporting on the delivery and planning of projects and co-ordinating resource.
• Work collaboratively with current and prospect clients to understand technical environments and commercial aspects, to create technical roadmaps.
• Act as a point of technical escalation for network and infrastructure queries for the sales teams.
• Assist with the creation of technical design documentation and statement of works.
• Support the sales teams with tender responses.

Candidate Specification

We can consider individuals coming from a technical engineering, support, solutions design, presales, or similar background. However, we would need the individual to possess a strong technical understanding of networks and infrastructure.

Further requirements include:

The ideal candidate will have hands-on experience with key networking technologies, a deep understanding of network security standards, and practical expertise in delivering robust network solutions

• Network Design and Implementation:

  • Design networks with considerations for switching and backplane capacity (bandwidth).
  • Configure and deploy physical Switches, including VLAN setups and Layer 3 functionality.
  • Build, configure, and optimise network components such as Switches, Firewalls, and wireless networks.

• Firewall Configuration and Management:

  • Develop and manage Firewall policies using industry-leading vendors such as Cisco, Fortinet, or Palo Alto.
  • Ensure network security and functionality by configuring Firewalls in alignment with organisational needs.

• WIFI Solutions Delivery:

  • Design and implement comprehensive WIFI solutions, including controllers and access points.
  • Maintain and optimise wireless networks to ensure reliability and performance.

• Network Security:

  • Apply base-level security standards (eg, Cyber Essentials, Cyber Essentials Plus, NIST) to ensure network safety.
  • Assess, enhance, and maintain network security practices in line with industry standards.

• Technology Expertise:

  • Provide insights into networking tools and platforms, particularly Cisco Meraki and similar technologies.
  • Collaborate with IT teams to ensure seamless integration of network components into the broader infrastructure.

Required Skills and Experience:

• Hands-on experience with key network infrastructure components, including Switches, Firewalls, WIFI, and Servers.
• Proficiency in VLANs, Layer 3 switching, and network segmentation techniques.
• Experience with network design and capacity planning.
• Exposure to security standards (eg, Cyber Essentials, NIST) and their practical application in network environments.
• Familiarity with industry-leading Firewall vendors, including Cisco, Fortinet, and Palo Alto.
• Expertise in designing and deploying WIFI solutions, including access point configuration and controller management.
• Knowledge of Cisco Meraki and its capabilities.

Desired Qualifications:

• Certification in networking (eg, CCNA, CCNP, or equivalent).
• Strong understanding of network security frameworks and tools.
• Experience working in environments with compliance requirements tied to network security standards.

This role offers an exciting opportunity to work in a dynamic team, leveraging cutting-edge technologies to deliver secure and high-performance network solutions.

For more information on this role, please apply with an up-to-date copy of your CV.