Junior Desktop Analyst (m/f/d) - desktop hardware / desktop software / incidents requests/German /English

Project:
For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Junior Desktop Analyst (m/f/d).

Background:
We are seeking technically perceptive candidates with excellent interpersonal skills for the Desktop Analyst position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities.
In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication.

The perfect candidate:

We are looking for a junior candidate who either has eg 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need someone with ServiceNow experience and Gsuite Applications. Additionally we are looking for someone who is passionate and knowledgeable about the digital workplace.

Tasks & Responsibilities:

. Acting as a digital enabler for our business colleagues & functions
. Create, resolve and close incidents/service requests within allocated timelines
. Support IT hardware life cycle management processes
. Provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers
. Drive the user experience and promote best practice.
. Support all standard workplace infrastructure, global/local projects and deployments.
. Ensure that knowledge base articles are created and maintained.
. Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Roche employee experience.
. Proactively addressing and following through process-improvement ideas

Must Haves:

. 0-2 years of experience in a desktop support or similar IT role
. Innovative and proactive problem solver highly accountable, result oriented mindset
. Good interpersonal communication skills pairing with empathy
. Consultancy skills on digital workplace tools and solutions
. Enterprise Application, deployments, consulting and adoption
. Passionate and knowledgeable about the digital workplace
. Desire to learn
. Basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals
. German and English fluent and B2 writing skills

Nice to Have:

. Basic understanding of ITIL practices and frameworks.

Reference Nr.: 923899TP
Role: Junior Desktop Analyst (m/f/d)
Industrie: Pharma
Workplace: Basel
Pensum: 100%
Start: 01.02.2025
Duration: 11 Monate
Deadline: 08.01.2025

If you are interested in this position, please send us your complete dossier. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad.

About us:

ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering.

We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.