Service Desk Analyst

6 months

Dumbarton - onsite

Active SC clearance required

Inside ir35

• Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC.
• Provide support to the Authority's 1st line desk as required to provide answers to the structured questions
• Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (eg Embark and Ethernet Connect) as required
• Provide troubleshooting support as required between the Parties and Sub-Contractors

Skills required

• Proficient in Excel,
• Experience in Reporting & Data & Experience in helpdesk role