Global Technology Solutions Ltd
Southampton, Hampshire
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Project Manager Reading Salary - up to £55,000 Due to an increase in demand, Henderson Scott are actively looking for a project manager for a client who works within the defence industry. We are looking for a project manager who has experience working with NEC contacts, the role is a vital part of our client's operations, and the ideal candidate will have a robust history of managing projects within the framework of NEC contracts. Key Responsibilities: Proactively engage with clients to understand their needs and expectations, fostering trust and transparency through regular communication and feedback. Utilise client feedback to drive continuous improvement and innovation within the company, attracting more work and reinforcing client loyalty. Cultivate solid and enduring relationships with clients by delivering exceptional service, ensuring client satisfaction, and positioning the company as a preferred partner for future projects. Oversee the planning, execution, and delivery of projects in accordance with NEC contract requirements, ensuring all aspects of the contracted works are fully understood and adhered to by the project team. Serve as the main point of contact for all project-related matters with clients, contractors, and other stakeholders, ensuring precise, timely, and effective communication in line with NEC protocols. Effectively implement NEC contract mechanisms to manage and mitigate project risks and changes, including early warnings, compensation events, and the project manager's instructions and decisions. Ensure comprehensive project documentation, including programme, schedules, risk registers, and communication records, are maintained to support transparent and efficient project management. Collaborate with the Quantity Surveyor to manage contract administration, including notifications and payment applications, and maintain an attitude that supports dispute avoidance processes for excellent partnership with our clients. Lead project teams, fostering a collaborative work environment and ensuring high-performance levels and compliance with project specifications and standards. Conduct regular project reviews and performance measurements against project objectives, providing detailed reports to senior management and stakeholders and adjusting project strategies as necessary. Facilitate problem-solving and decision-making processes, ensuring timely and effective resolutions to project challenges. Promote continuous improvement by capturing lessons learned and best practices for future project engagements. Qualifications: Bachelor's Degree in Business Management, Construction Management, or related field. Experience: 4 years or above Professional Certifications Options: PRINCE2 APM (Association for Project Management): including the PFQ (Project Fundamentals Qualification) or PMQ (Project Management Qualification). PMP (Project Management Professional) NEC3/4 Accredited Project Manager Work Environment Requirements Security Clearance is required. Site-based role may require travel to other sites to support on-the-ground project requirements. Fast-paced, dynamic project environments that demand adaptability and problem-solving under pressure.
30/04/2024
Full time
Project Manager Reading Salary - up to £55,000 Due to an increase in demand, Henderson Scott are actively looking for a project manager for a client who works within the defence industry. We are looking for a project manager who has experience working with NEC contacts, the role is a vital part of our client's operations, and the ideal candidate will have a robust history of managing projects within the framework of NEC contracts. Key Responsibilities: Proactively engage with clients to understand their needs and expectations, fostering trust and transparency through regular communication and feedback. Utilise client feedback to drive continuous improvement and innovation within the company, attracting more work and reinforcing client loyalty. Cultivate solid and enduring relationships with clients by delivering exceptional service, ensuring client satisfaction, and positioning the company as a preferred partner for future projects. Oversee the planning, execution, and delivery of projects in accordance with NEC contract requirements, ensuring all aspects of the contracted works are fully understood and adhered to by the project team. Serve as the main point of contact for all project-related matters with clients, contractors, and other stakeholders, ensuring precise, timely, and effective communication in line with NEC protocols. Effectively implement NEC contract mechanisms to manage and mitigate project risks and changes, including early warnings, compensation events, and the project manager's instructions and decisions. Ensure comprehensive project documentation, including programme, schedules, risk registers, and communication records, are maintained to support transparent and efficient project management. Collaborate with the Quantity Surveyor to manage contract administration, including notifications and payment applications, and maintain an attitude that supports dispute avoidance processes for excellent partnership with our clients. Lead project teams, fostering a collaborative work environment and ensuring high-performance levels and compliance with project specifications and standards. Conduct regular project reviews and performance measurements against project objectives, providing detailed reports to senior management and stakeholders and adjusting project strategies as necessary. Facilitate problem-solving and decision-making processes, ensuring timely and effective resolutions to project challenges. Promote continuous improvement by capturing lessons learned and best practices for future project engagements. Qualifications: Bachelor's Degree in Business Management, Construction Management, or related field. Experience: 4 years or above Professional Certifications Options: PRINCE2 APM (Association for Project Management): including the PFQ (Project Fundamentals Qualification) or PMQ (Project Management Qualification). PMP (Project Management Professional) NEC3/4 Accredited Project Manager Work Environment Requirements Security Clearance is required. Site-based role may require travel to other sites to support on-the-ground project requirements. Fast-paced, dynamic project environments that demand adaptability and problem-solving under pressure.
*Fluent English and Spanish* We are seeking a seasoned Business Change Manager with extensive experience in leading global ERP replacement initiatives. You will need to be fluent in English and Spanish, possessing exceptional communication skills to effectively engage and inspire dispersed teams across the UK and Spain. As a pivotal member of our team, you will lead change management efforts to ensure the successful adoption and integration of a new ERP system, leveraging your expertise to win the hearts and minds of stakeholders and drive organisational transformation. Responsibilities: Lead change management activities for a global ERP replacement project, including stakeholder engagement, communication planning, and training initiatives. Develop and implement change management strategies and plans tailored to the unique needs and cultures of teams in the UK and Spain. Collaborate with cross-functional teams to assess organisational readiness for change, identify potential risks and barriers, and develop mitigation strategies. Act as a trusted advisor to senior leadership, providing guidance and recommendations on change management best practices and strategies for success. Foster a culture of openness, collaboration, and continuous improvement, championing the benefits and opportunities of the ERP replacement to stakeholders at all levels of the organisation. Create and deliver compelling communications, presentations, and training materials in both English and Spanish to ensure clarity and understanding among diverse audiences. Build strong relationships with key stakeholders across the UK and Spain, serving as a liaison between business units, IT teams, and external vendors to facilitate alignment and collaboration. Lead change impact assessments and stakeholder analysis to identify key influencers and champions who can support and drive change within their respective teams. Monitor and evaluate the effectiveness of change management activities, collecting feedback and insights to refine approaches and ensure successful adoption of the new ERP system. Stay abreast of industry trends, best practices, and emerging technologies related to change management and ERP implementations, sharing knowledge and insights with the project team and stakeholders. Requirements: Bachelor's degree in Business Administration, Organisational Psychology, or related field; Master's degree preferred. Proven experience leading change management efforts for global ERP replacement projects, preferably within multinational organisations. Fluent in both English and Spanish, with the ability to communicate effectively and confidently across diverse cultural and linguistic backgrounds. Strong interpersonal skills and the ability to build rapport and trust with stakeholders at all levels of the organisation. Exceptional written and verbal communication skills, with the ability to articulate complex concepts in a clear and compelling manner. Demonstrated ability to influence and persuade others, with a track record of successfully winning hearts and minds to drive organisational change. Experience developing and executing change management strategies, communication plans, and training programs to support large-scale initiatives. Proven ability to navigate ambiguity and lead teams through periods of transition and transformation. Project management certification (eg, PMP, PRINCE2) and change management certification (eg, Prosci) are desirable. Willingness to travel occasionally between the UK and Spain as needed to support project activities and engage with stakeholders. If you are passionate about driving organisational change and have the expertise to lead a successful ERP replacement initiative across multiple geographies, we invite you to apply for this exciting opportunity to make a meaningful impact on our organisation's future. Join us in shaping the future of our business through effective change management and collaboration. Apply now to be part of our dynamic team!
30/04/2024
Project-based
*Fluent English and Spanish* We are seeking a seasoned Business Change Manager with extensive experience in leading global ERP replacement initiatives. You will need to be fluent in English and Spanish, possessing exceptional communication skills to effectively engage and inspire dispersed teams across the UK and Spain. As a pivotal member of our team, you will lead change management efforts to ensure the successful adoption and integration of a new ERP system, leveraging your expertise to win the hearts and minds of stakeholders and drive organisational transformation. Responsibilities: Lead change management activities for a global ERP replacement project, including stakeholder engagement, communication planning, and training initiatives. Develop and implement change management strategies and plans tailored to the unique needs and cultures of teams in the UK and Spain. Collaborate with cross-functional teams to assess organisational readiness for change, identify potential risks and barriers, and develop mitigation strategies. Act as a trusted advisor to senior leadership, providing guidance and recommendations on change management best practices and strategies for success. Foster a culture of openness, collaboration, and continuous improvement, championing the benefits and opportunities of the ERP replacement to stakeholders at all levels of the organisation. Create and deliver compelling communications, presentations, and training materials in both English and Spanish to ensure clarity and understanding among diverse audiences. Build strong relationships with key stakeholders across the UK and Spain, serving as a liaison between business units, IT teams, and external vendors to facilitate alignment and collaboration. Lead change impact assessments and stakeholder analysis to identify key influencers and champions who can support and drive change within their respective teams. Monitor and evaluate the effectiveness of change management activities, collecting feedback and insights to refine approaches and ensure successful adoption of the new ERP system. Stay abreast of industry trends, best practices, and emerging technologies related to change management and ERP implementations, sharing knowledge and insights with the project team and stakeholders. Requirements: Bachelor's degree in Business Administration, Organisational Psychology, or related field; Master's degree preferred. Proven experience leading change management efforts for global ERP replacement projects, preferably within multinational organisations. Fluent in both English and Spanish, with the ability to communicate effectively and confidently across diverse cultural and linguistic backgrounds. Strong interpersonal skills and the ability to build rapport and trust with stakeholders at all levels of the organisation. Exceptional written and verbal communication skills, with the ability to articulate complex concepts in a clear and compelling manner. Demonstrated ability to influence and persuade others, with a track record of successfully winning hearts and minds to drive organisational change. Experience developing and executing change management strategies, communication plans, and training programs to support large-scale initiatives. Proven ability to navigate ambiguity and lead teams through periods of transition and transformation. Project management certification (eg, PMP, PRINCE2) and change management certification (eg, Prosci) are desirable. Willingness to travel occasionally between the UK and Spain as needed to support project activities and engage with stakeholders. If you are passionate about driving organisational change and have the expertise to lead a successful ERP replacement initiative across multiple geographies, we invite you to apply for this exciting opportunity to make a meaningful impact on our organisation's future. Join us in shaping the future of our business through effective change management and collaboration. Apply now to be part of our dynamic team!
Project Manager-Facilities We are looking for highly skilled and experienced Project Managers with experience delivering complex Building and Facilities Management tasks to join our team supporting the key work of the European Investment Bank. Key Responsibilities Develop and manage a Corporate Real Estate Performance Model Develop and manage a Risk Management Framework for the Department Manage the Departments Project Management office Manage the EIB Group Corporate Climate Programme Monitor and report on the Departments performance, objectives & key results Collect, manage and report on transversal financial and non-financial data and information Conduct strategical, tactical and operational communication activities for the Department and its Divisions Ensure quality management and monitoring of audit points for the activities falling under the Departments responsibilities Manage procurement and budget management activities Perform other transversal activities, within the Directorate or cross-Directorates such as the Workplace Value Chain etc. Requirements University degree or equivalent, preferably in the area of engineering, law, business administration or equivalent At least 5 years relevant professional experience as a project management officer and experience in managing projects in the Buildings and Facility Management sectors At least one demonstrated experience as project manager in a project team for a large project (>EUR 2m) In-depth experience of at least one Project Management methodology such as PM2, PMI, PRINCE2, SCRUM Demonstrated management skills, team spirit and diplomacy skills Good listening capabilities (important to understand concerns of business users) Solid planning skills (ideally MS Projects) Excellent English, minimum level C1, French is an advantage Benefits Competitive salary and benefits package Opportunity to work with a transversal team of experts Chance to work on complex and transversal projects Opportunities for professional development and growth Dynamic and international work environment If you meet the above requirements and are interested in this exciting opportunity, please submit your English Europass CV and cover letter. We look forward to speakign with sutible candidates!
26/04/2024
Full time
Project Manager-Facilities We are looking for highly skilled and experienced Project Managers with experience delivering complex Building and Facilities Management tasks to join our team supporting the key work of the European Investment Bank. Key Responsibilities Develop and manage a Corporate Real Estate Performance Model Develop and manage a Risk Management Framework for the Department Manage the Departments Project Management office Manage the EIB Group Corporate Climate Programme Monitor and report on the Departments performance, objectives & key results Collect, manage and report on transversal financial and non-financial data and information Conduct strategical, tactical and operational communication activities for the Department and its Divisions Ensure quality management and monitoring of audit points for the activities falling under the Departments responsibilities Manage procurement and budget management activities Perform other transversal activities, within the Directorate or cross-Directorates such as the Workplace Value Chain etc. Requirements University degree or equivalent, preferably in the area of engineering, law, business administration or equivalent At least 5 years relevant professional experience as a project management officer and experience in managing projects in the Buildings and Facility Management sectors At least one demonstrated experience as project manager in a project team for a large project (>EUR 2m) In-depth experience of at least one Project Management methodology such as PM2, PMI, PRINCE2, SCRUM Demonstrated management skills, team spirit and diplomacy skills Good listening capabilities (important to understand concerns of business users) Solid planning skills (ideally MS Projects) Excellent English, minimum level C1, French is an advantage Benefits Competitive salary and benefits package Opportunity to work with a transversal team of experts Chance to work on complex and transversal projects Opportunities for professional development and growth Dynamic and international work environment If you meet the above requirements and are interested in this exciting opportunity, please submit your English Europass CV and cover letter. We look forward to speakign with sutible candidates!