Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
03/05/2024
Full time
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Software/Application Support, Leading Software/Application Support, C#.NET, SQL, Application Support, AWS, Production issues and fixes, technical documentation, hybrid role 3 days a week in Sevenoaks based office, must be able to drive and own vehicle to get on site. *3 days a week in the office is required as well as being able to drive on site* An exciting financial services firm are looking for a senior level software (application) Support Developer/Engineer to work within a C#.NET environment. Any AWS would be highly desirable. The role will involve: Leading support of software predominately written in C#, T-SQL and web languages. Investigating production issues and implementing fixes where necessary. Developing software changes in response to urgent business needs. Evaluating emerging technologies, frameworks, third party libraries and API's. Building and maintaining application monitoring and logging solutions. Enhancing solutions to make the business more efficient. Writing and updating technical documentation. Technical skills Full stack development of production software using C# and .NET. Strong SQL knowledge Worked with application/network monitoring/logging software like PRTG, SQL Monitor, SEQ etc. Experience in delivering an application support service using helpdesk software eg Zendesk. Understanding of web languages (HTML, CSS, etc.) Worked with a source control system. Software/Application Support, Leading Software/Application Support, C#.NET, SQL, Application Support, AWS, Production issues and fixes, technical documentation, hybrid role 3 days a week in Sevenoaks based office, must be able to drive and own vehicle to get on site.
02/05/2024
Full time
Software/Application Support, Leading Software/Application Support, C#.NET, SQL, Application Support, AWS, Production issues and fixes, technical documentation, hybrid role 3 days a week in Sevenoaks based office, must be able to drive and own vehicle to get on site. *3 days a week in the office is required as well as being able to drive on site* An exciting financial services firm are looking for a senior level software (application) Support Developer/Engineer to work within a C#.NET environment. Any AWS would be highly desirable. The role will involve: Leading support of software predominately written in C#, T-SQL and web languages. Investigating production issues and implementing fixes where necessary. Developing software changes in response to urgent business needs. Evaluating emerging technologies, frameworks, third party libraries and API's. Building and maintaining application monitoring and logging solutions. Enhancing solutions to make the business more efficient. Writing and updating technical documentation. Technical skills Full stack development of production software using C# and .NET. Strong SQL knowledge Worked with application/network monitoring/logging software like PRTG, SQL Monitor, SEQ etc. Experience in delivering an application support service using helpdesk software eg Zendesk. Understanding of web languages (HTML, CSS, etc.) Worked with a source control system. Software/Application Support, Leading Software/Application Support, C#.NET, SQL, Application Support, AWS, Production issues and fixes, technical documentation, hybrid role 3 days a week in Sevenoaks based office, must be able to drive and own vehicle to get on site.
A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead. As Problem Manager and 3rd Line Team lead, you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. To be considered for the Problem manager position, you will need experience of: An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus - paid Quarterly Flexible hours Remote working (2 days) And much more
02/05/2024
Full time
A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead. As Problem Manager and 3rd Line Team lead, you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. To be considered for the Problem manager position, you will need experience of: An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus - paid Quarterly Flexible hours Remote working (2 days) And much more
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
02/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £40,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
02/05/2024
Full time
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £40,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
IT Director required for a global and established food and science company. The company: They have offices globally and are the world leader in their field. With your office based just to the west of Edinburgh, the company are headquartered in the US and this role will report to the CIO over there. The US is 80% of their target market, however you will be responsible for IT across Europe and Africa and will have a close working relationship with the CIO and ultimately the US team. Across IT you will have around 4,000 global users amongst a much larger organisation, and there are offices across Africa and Europe that you will service. Although this will be your focus, you will have a global remit as well as occasional travel required to these sites. This role would suit someone from a similar industry, the likes of FMCG, Drinks industry or even a business with R&D facilities (as this company does). The role will be largely office based, with the majority of your time required in office. As well as a competitive salary, the role also offers a 20% annual bonus, car allowance and pension. The role: With a user base of 4,000 globally, you will have around 28 IT staff under your remit. The team are mainly UK based, with a few scattered across Europe. The team includes (but is not limited to): Helpdesk, Infrastructure, Software Development, ERP and Machine Learning. It is an incredibly diverse and varied team and there is certainly no need for you to have specialisms in all of these areas. The business utilize a combination of Legacy systems as well as Machine Learning technologies. This is due to the R&D team and developing cutting edge ideas. The company are additionally currently developing a new ERP system and building in-house - one of the big projects you will embark on. You will also manage the teams providing design, architecture, development and maintenance of in-house developed software applications along with the architecture, availability, and security of the on-premise and hosted environments they use. An IT Manager with more of a software background may also be helpful in this capacity. Key skills required: * A number of years in a similar Head of IT/IT Director role across a global business * Ideally worked in an FMCG, R&D, Drinks, Manufacturing type environment * Strong background in the likes of Infrastructure, Application Support, Cyber Security, ERP or software development * Having managed teams of 20+ * Able to ensure IT services are efficient, reliable, accessible, secure, and cost-effective * Ability to Develop and manage IT business continuity, risk management, and cyber security arrangements * Able to oversee the internal and external development of solutions servicing multiple business units with varying needs If this role is of interest to you, please apply or get in touch with Hamish at Cathcart Technology.
02/05/2024
Full time
IT Director required for a global and established food and science company. The company: They have offices globally and are the world leader in their field. With your office based just to the west of Edinburgh, the company are headquartered in the US and this role will report to the CIO over there. The US is 80% of their target market, however you will be responsible for IT across Europe and Africa and will have a close working relationship with the CIO and ultimately the US team. Across IT you will have around 4,000 global users amongst a much larger organisation, and there are offices across Africa and Europe that you will service. Although this will be your focus, you will have a global remit as well as occasional travel required to these sites. This role would suit someone from a similar industry, the likes of FMCG, Drinks industry or even a business with R&D facilities (as this company does). The role will be largely office based, with the majority of your time required in office. As well as a competitive salary, the role also offers a 20% annual bonus, car allowance and pension. The role: With a user base of 4,000 globally, you will have around 28 IT staff under your remit. The team are mainly UK based, with a few scattered across Europe. The team includes (but is not limited to): Helpdesk, Infrastructure, Software Development, ERP and Machine Learning. It is an incredibly diverse and varied team and there is certainly no need for you to have specialisms in all of these areas. The business utilize a combination of Legacy systems as well as Machine Learning technologies. This is due to the R&D team and developing cutting edge ideas. The company are additionally currently developing a new ERP system and building in-house - one of the big projects you will embark on. You will also manage the teams providing design, architecture, development and maintenance of in-house developed software applications along with the architecture, availability, and security of the on-premise and hosted environments they use. An IT Manager with more of a software background may also be helpful in this capacity. Key skills required: * A number of years in a similar Head of IT/IT Director role across a global business * Ideally worked in an FMCG, R&D, Drinks, Manufacturing type environment * Strong background in the likes of Infrastructure, Application Support, Cyber Security, ERP or software development * Having managed teams of 20+ * Able to ensure IT services are efficient, reliable, accessible, secure, and cost-effective * Ability to Develop and manage IT business continuity, risk management, and cyber security arrangements * Able to oversee the internal and external development of solutions servicing multiple business units with varying needs If this role is of interest to you, please apply or get in touch with Hamish at Cathcart Technology.
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
02/05/2024
Full time
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
01/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
01/05/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
01/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
01/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Your new company and role Our client is an industry-leading service provider, supporting a regulatory body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and configuration including application support. You will also be providing Apple and Android device support. This role, although an initial 3 months, will likely extend to next year. *The role requires SC Clearance, which the client will put you through. As this takes around 6 weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
01/05/2024
Project-based
Your new company and role Our client is an industry-leading service provider, supporting a regulatory body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and configuration including application support. You will also be providing Apple and Android device support. This role, although an initial 3 months, will likely extend to next year. *The role requires SC Clearance, which the client will put you through. As this takes around 6 weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
01/05/2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Manager - AS400 Hybrid Our client, a leading UK based organisation have an exciting opportunity for an experienced IT Manager to join their team to help support their local systems based at different locations in the North West. The role requires a background and experience with AS400/iSeries/IBMi as well as general understanding of IT Infrastructure. You will be tasked with delivering optimum operational performance of their IT systems and processes for the operation and IT service levels for they locations they serve. Role responsibilities: As the IT Manager, you'll be at the forefront of driving IT performance and KPIs for the 24/7 warehouse operation. You will be responsible for managing IT capacity, diagnosing and resolving onsite IT issues, implementing process improvements, and providing regular performance reporting to stakeholders. You'll lead a team, set objectives, manage their performance and development, and ensure adherence to security protocols. Additionally, you'll collaborate with logistics stakeholders to minimize operational impact and continually improve IT service and performance. Skills required: Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobile device management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
01/05/2024
Full time
IT Manager - AS400 Hybrid Our client, a leading UK based organisation have an exciting opportunity for an experienced IT Manager to join their team to help support their local systems based at different locations in the North West. The role requires a background and experience with AS400/iSeries/IBMi as well as general understanding of IT Infrastructure. You will be tasked with delivering optimum operational performance of their IT systems and processes for the operation and IT service levels for they locations they serve. Role responsibilities: As the IT Manager, you'll be at the forefront of driving IT performance and KPIs for the 24/7 warehouse operation. You will be responsible for managing IT capacity, diagnosing and resolving onsite IT issues, implementing process improvements, and providing regular performance reporting to stakeholders. You'll lead a team, set objectives, manage their performance and development, and ensure adherence to security protocols. Additionally, you'll collaborate with logistics stakeholders to minimize operational impact and continually improve IT service and performance. Skills required: Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobile device management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Director eFX Lead Developer - C++, Java, Python, FX, eFX Low-latency, Trading, Front Office, Linux, Unix, Multithreading, Agile, DevOps, Cloud, AWS I am working with one of the world's leading Investment Banks which is looking for an eFX Lead Developer (Director level) to join their Information Systems Department who provide a complete range of state-of-the-art technology services and infrastructure to the global entities across the bank. In this role, you will be working to develop and maintain an automated trading application. You'll work closely with the Traders and Sales to build a low latency, high-performance eFX electronic trading system including Real Time Pricing, Risk, Price Distribution, Algo execution, and various electronic trading workflows. Embracing a hands-on approach and showcasing creativity in problem-solving and product development. Engaging in the development and support of Front Office Systems. Participating in the evaluation and endorsement of new technologies to enhance the Front Office Development team's value. Extracting, comprehending, and analysing functional requirements directly from the Front Office FX desk. Ensuring delivery aligns with agreed-upon requirements through an agile process, following ISD standards for Documentation, System Testing, User Acceptance testing, and Change Control. Maintaining open communication with technical architects within ISD to leverage reusable software for efficient time-to-market. Providing production support for implemented solutions, and handling incidents, problems, and defects. Cross-training other ISD members for solution support may require shifts or on-call duties beyond regular working hours. Designing, implementing, and delivering complex globally distributed high availability Real Time trading system. Key Skills: OO Language - C++/Java/Python/Rust/C# FX Financial Markets Low-Latency Market Data Multi-Threading No-SQL/SQL Unit Testing/TDD/Automated Testing This is a Full time position, offering a highly competitive salary, a strong benefits package, and a performance-related bonus. You will be required to travel to the office 3 days per week. If you think your skills and experience are a good fit for this position, I'd love to speak with you. Director eFX Lead Developer - C++, Java, Python, FX, eFX Low-latency, Trading, Front Office, Linux, Unix, Multithreading, Agile, DevOps, Cloud, AWS
01/05/2024
Full time
Director eFX Lead Developer - C++, Java, Python, FX, eFX Low-latency, Trading, Front Office, Linux, Unix, Multithreading, Agile, DevOps, Cloud, AWS I am working with one of the world's leading Investment Banks which is looking for an eFX Lead Developer (Director level) to join their Information Systems Department who provide a complete range of state-of-the-art technology services and infrastructure to the global entities across the bank. In this role, you will be working to develop and maintain an automated trading application. You'll work closely with the Traders and Sales to build a low latency, high-performance eFX electronic trading system including Real Time Pricing, Risk, Price Distribution, Algo execution, and various electronic trading workflows. Embracing a hands-on approach and showcasing creativity in problem-solving and product development. Engaging in the development and support of Front Office Systems. Participating in the evaluation and endorsement of new technologies to enhance the Front Office Development team's value. Extracting, comprehending, and analysing functional requirements directly from the Front Office FX desk. Ensuring delivery aligns with agreed-upon requirements through an agile process, following ISD standards for Documentation, System Testing, User Acceptance testing, and Change Control. Maintaining open communication with technical architects within ISD to leverage reusable software for efficient time-to-market. Providing production support for implemented solutions, and handling incidents, problems, and defects. Cross-training other ISD members for solution support may require shifts or on-call duties beyond regular working hours. Designing, implementing, and delivering complex globally distributed high availability Real Time trading system. Key Skills: OO Language - C++/Java/Python/Rust/C# FX Financial Markets Low-Latency Market Data Multi-Threading No-SQL/SQL Unit Testing/TDD/Automated Testing This is a Full time position, offering a highly competitive salary, a strong benefits package, and a performance-related bonus. You will be required to travel to the office 3 days per week. If you think your skills and experience are a good fit for this position, I'd love to speak with you. Director eFX Lead Developer - C++, Java, Python, FX, eFX Low-latency, Trading, Front Office, Linux, Unix, Multithreading, Agile, DevOps, Cloud, AWS
Lead IT Engineer Leeds-with travel around Yorkshire £31,000 to £34,000 Your new company Hays Technology are recruiting a Lead IT Engineer to join a large, growing public sector organisation based in the Yorkshire area. You will be part of the IT Service Support team and will be reporting into the IT Service Support Manager. You will be required to visit various sites across Yorkshire offering a wide-ranging technical support service. Your new role In your new role, you will be responsible for maintaining the availability and functionality of the end-user environment, whilst taking ownership of complex technical tasks, supporting infrastructure improvement projects, and optimising the investment in IT systems. You will be delivering outstanding customer service and support, as well as taking a proactive approach to work, demonstrating meticulous attention to detail. You will also be providing support for Microsoft O365, deploying and installing software, managing Active Directory and troubleshooting printers, whilst supporting Windows 10/11 deployment, resolving related issues and troubleshooting PC hardware problems. You will also be conducting basic network and connectivity troubleshooting. What you'll need to succeed Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobile device management and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent interpersonal skills and the ability to communicate complex technical issues to non-technical individuals Driving License & access to a vehicle is essential What you'll get in return This exciting position is paying between £31,000 to £34,000 negotiable on experience and offers an excellent work-life balance including: hybrid working, generous annual leave (27 days rising to 32 after 1 years' service, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/04/2024
Full time
Lead IT Engineer Leeds-with travel around Yorkshire £31,000 to £34,000 Your new company Hays Technology are recruiting a Lead IT Engineer to join a large, growing public sector organisation based in the Yorkshire area. You will be part of the IT Service Support team and will be reporting into the IT Service Support Manager. You will be required to visit various sites across Yorkshire offering a wide-ranging technical support service. Your new role In your new role, you will be responsible for maintaining the availability and functionality of the end-user environment, whilst taking ownership of complex technical tasks, supporting infrastructure improvement projects, and optimising the investment in IT systems. You will be delivering outstanding customer service and support, as well as taking a proactive approach to work, demonstrating meticulous attention to detail. You will also be providing support for Microsoft O365, deploying and installing software, managing Active Directory and troubleshooting printers, whilst supporting Windows 10/11 deployment, resolving related issues and troubleshooting PC hardware problems. You will also be conducting basic network and connectivity troubleshooting. What you'll need to succeed Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobile device management and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent interpersonal skills and the ability to communicate complex technical issues to non-technical individuals Driving License & access to a vehicle is essential What you'll get in return This exciting position is paying between £31,000 to £34,000 negotiable on experience and offers an excellent work-life balance including: hybrid working, generous annual leave (27 days rising to 32 after 1 years' service, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experienced IT Service Desk Team Leader. This role is tailor-made for individuals who aspire to excel in IT leadership, guiding their team to deliver exceptional service and continually improve operational standards and processes. Joining our team offers the perfect opportunity to ignite your career in IT leadership, supported by comprehensive personal development opportunities. You'll receive training and exposure to cutting-edge technology, empowering you to lead your team to new heights within a rapidly growing company. Expect a vibrant and inclusive culture that nurtures your potential and rewards your dedication. Key Responsibilities: Lead and inspire a dedicated team of 1st and 2nd Line Support professionals, fostering a collaborative and supportive environment where everyone can thrive. Drive operational excellence by ensuring efficient working practices and consistently achieving service level targets. Champion continuous improvement initiatives to enhance team performance, streamline processes, and elevate customer satisfaction. Maintain clear communication channels, ensuring timely updates to end users and stakeholders regarding ticket progress and resolutions. Prioritize and allocate tickets based on impact and urgency, ensuring timely resolution and escalation when necessary. Collaborate with external suppliers to manage, update, and resolve user tickets, maintaining strong vendor relationships. What You Would Bring: Proven experience in a service desk environment, with a demonstrated track record of leadership and team management. A genuine passion for IT leadership and a commitment to fostering team development and growth. Exceptional communication skills, with the ability to motivate and inspire team members to achieve their full potential. Strong troubleshooting and problem-solving abilities, coupled with a proactive approach to resolving technical issues. Familiarity with Microsoft Office, Windows, ITIL, and Azure AD is advantageous, but not essential. If you are an ambitious IT leader with a drive to empower your team, enhance operational efficiency, and elevate service standards, we invite you to apply and embark on an exciting journey with us. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
30/04/2024
Full time
IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experienced IT Service Desk Team Leader. This role is tailor-made for individuals who aspire to excel in IT leadership, guiding their team to deliver exceptional service and continually improve operational standards and processes. Joining our team offers the perfect opportunity to ignite your career in IT leadership, supported by comprehensive personal development opportunities. You'll receive training and exposure to cutting-edge technology, empowering you to lead your team to new heights within a rapidly growing company. Expect a vibrant and inclusive culture that nurtures your potential and rewards your dedication. Key Responsibilities: Lead and inspire a dedicated team of 1st and 2nd Line Support professionals, fostering a collaborative and supportive environment where everyone can thrive. Drive operational excellence by ensuring efficient working practices and consistently achieving service level targets. Champion continuous improvement initiatives to enhance team performance, streamline processes, and elevate customer satisfaction. Maintain clear communication channels, ensuring timely updates to end users and stakeholders regarding ticket progress and resolutions. Prioritize and allocate tickets based on impact and urgency, ensuring timely resolution and escalation when necessary. Collaborate with external suppliers to manage, update, and resolve user tickets, maintaining strong vendor relationships. What You Would Bring: Proven experience in a service desk environment, with a demonstrated track record of leadership and team management. A genuine passion for IT leadership and a commitment to fostering team development and growth. Exceptional communication skills, with the ability to motivate and inspire team members to achieve their full potential. Strong troubleshooting and problem-solving abilities, coupled with a proactive approach to resolving technical issues. Familiarity with Microsoft Office, Windows, ITIL, and Azure AD is advantageous, but not essential. If you are an ambitious IT leader with a drive to empower your team, enhance operational efficiency, and elevate service standards, we invite you to apply and embark on an exciting journey with us. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. 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