IT Solutions Architect Solutions Architect - Software Development, .NET Applications, TOGAF, Microservices, APIs, ITIL, .Net, Core, UML, Cloud (Azure DevOps), Sailsbury - (Hybrid) - 60 - 65K + good benefits Nb: This role requires eligibility to undertake BPSS SC clearance - 5 years UK residency is essential Our client is seeking an experienced Solution Architect with a background in software development, to work across teams and understand how we might leverage technology to enhance the way we deliver services to our customer. The successful applicant will take on the analysis and design of solution architectures for the current and future contractual needs of the business. Main Duties: Maintain the Enterprise Architecture and manage its evolution Work with stakeholders across functional areas, recommending new platforms, tools and technologies appropriate to the business strategy Ensure that all solutions meet business, information, application, and technology needs and align with the Enterprise Architectural principles Work with the Sparx Systems Enterprise Architect tool using TOGAF, Archimate and UML as appropriate, to document solutions Produce White Papers and technical options to support business cases Liaise with project team members and business representatives Keep updated with new and changing technologies'suggest updates and improvements to development and team practices and technologies Work closely with IT Management team to ensure best practice is Embedded across the IT Dept. Must Have: Deep understanding of architectural styles (ie, 2-Tier, 3-Tier, Microservice Architecture) Deep understanding of Architectural Patterns and when and where to apply them (ie, Saga, API Gateway) Experience of modelling languages like Archimate/UML Microsoft Technologies (Full Stack) Software development Desirable: TOGAF Certified Experience of cloud technologies and architecting solutions in on the Azure/MS 365 platform. Understanding and appreciation of Data Analytics and leveraging data as a business asset. Understanding and appreciation of the ITIL Service Lifecycle SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
26/04/2024
Full time
IT Solutions Architect Solutions Architect - Software Development, .NET Applications, TOGAF, Microservices, APIs, ITIL, .Net, Core, UML, Cloud (Azure DevOps), Sailsbury - (Hybrid) - 60 - 65K + good benefits Nb: This role requires eligibility to undertake BPSS SC clearance - 5 years UK residency is essential Our client is seeking an experienced Solution Architect with a background in software development, to work across teams and understand how we might leverage technology to enhance the way we deliver services to our customer. The successful applicant will take on the analysis and design of solution architectures for the current and future contractual needs of the business. Main Duties: Maintain the Enterprise Architecture and manage its evolution Work with stakeholders across functional areas, recommending new platforms, tools and technologies appropriate to the business strategy Ensure that all solutions meet business, information, application, and technology needs and align with the Enterprise Architectural principles Work with the Sparx Systems Enterprise Architect tool using TOGAF, Archimate and UML as appropriate, to document solutions Produce White Papers and technical options to support business cases Liaise with project team members and business representatives Keep updated with new and changing technologies'suggest updates and improvements to development and team practices and technologies Work closely with IT Management team to ensure best practice is Embedded across the IT Dept. Must Have: Deep understanding of architectural styles (ie, 2-Tier, 3-Tier, Microservice Architecture) Deep understanding of Architectural Patterns and when and where to apply them (ie, Saga, API Gateway) Experience of modelling languages like Archimate/UML Microsoft Technologies (Full Stack) Software development Desirable: TOGAF Certified Experience of cloud technologies and architecting solutions in on the Azure/MS 365 platform. Understanding and appreciation of Data Analytics and leveraging data as a business asset. Understanding and appreciation of the ITIL Service Lifecycle SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Role Title: Genesys SME Duration: 6 week contract Location: Remote Rate: £650 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Key Skills/requirements Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
26/04/2024
Project-based
Role Title: Genesys SME Duration: 6 week contract Location: Remote Rate: £650 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Key Skills/requirements Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
About this Job As a Business Development Associate, you will play a pivotal role in driving the growth and expansion of the company. Your responsibilities will include identifying and pursuing new business opportunities, building and nurturing client relationships, and conducting market research to identify potential areas for business development. Roles and Responsibilities: Conduct high volume prospecting to generate qualified leads using various channels of outreach including but not limited to cold calling, email, and social selling. Providing a world-class prospect and customer experience through every interaction. Finding new markets and new ways to reach existing markets. Build new strategies to sell more into existing markets and customers. Researching and understanding various lines of business and personas. Build and maintain strong relationships with potential clients and key stakeholders. Cross-functional collaboration with the marketing, partnership and product management teams to develop effective sales strategies and campaigns. Provide exceptional customer service and follow-up to ensure client satisfaction. Be willing to work on different shifts according to specific partner locations/time zones. Meet or exceed individual monthly, quarterly, and yearly metrics and goals. Requirements: Minimum 1 year of professional sales experience. Proficiency in Microsoft Office and CRM software. Exceptional people, negotiation, and communication skills. Proven track record of generating new business leads via email, phone, or social media in B2B sales or business development. Experience prospecting and cold calling into a large list of accounts. An entrepreneurial mindset to conquer the market. Consistent achievement of year-over-year quota attainment in new revenue.
25/04/2024
Full time
About this Job As a Business Development Associate, you will play a pivotal role in driving the growth and expansion of the company. Your responsibilities will include identifying and pursuing new business opportunities, building and nurturing client relationships, and conducting market research to identify potential areas for business development. Roles and Responsibilities: Conduct high volume prospecting to generate qualified leads using various channels of outreach including but not limited to cold calling, email, and social selling. Providing a world-class prospect and customer experience through every interaction. Finding new markets and new ways to reach existing markets. Build new strategies to sell more into existing markets and customers. Researching and understanding various lines of business and personas. Build and maintain strong relationships with potential clients and key stakeholders. Cross-functional collaboration with the marketing, partnership and product management teams to develop effective sales strategies and campaigns. Provide exceptional customer service and follow-up to ensure client satisfaction. Be willing to work on different shifts according to specific partner locations/time zones. Meet or exceed individual monthly, quarterly, and yearly metrics and goals. Requirements: Minimum 1 year of professional sales experience. Proficiency in Microsoft Office and CRM software. Exceptional people, negotiation, and communication skills. Proven track record of generating new business leads via email, phone, or social media in B2B sales or business development. Experience prospecting and cold calling into a large list of accounts. An entrepreneurial mindset to conquer the market. Consistent achievement of year-over-year quota attainment in new revenue.
FIELD SERVICE ENGINEER Covering UK&IRE £40,000 - £50,000 + Excellent benefits Monday - Friday - door to door (44 hours) One of the UK's leading suppliers of highly complex process sterilisation and quality process equipment is now recruiting for a Field Service Engineer to join their busy and expanding field service engineering team to cover UK&IRE. As the field service engineer, you will be required to travel to customer sites in the pharmaceutical and life-sciences field, carrying out repair and maintenance on a diverse range of technologies including autoclaves/sterilisers, RO systems, steam generators etc. Key responsibilities as the Field Service Engineer: You will be required to travel across the UK and Ireland and will include nights away from home. Provide preventative maintenance, calibration and technical support, to a standard consistent with the high quality of the equipment and services the organisation supply and with the reasonable expectations of the customers. Undertake fault finding/rectification assignments as delegated by the management team Creating, preparing and managing servicing and calibration documentation as delegated by the management team Managing specific service spares Role specific administration such as reporting, expenses, and time sheets Proper management of the organisations equipment, including test equipment, computer equipment etc. Support the training of other Field Service Engineers Provide FAT support as required. Additional administrative duties as required, including but not limited to, protocol review, document creation as per QMS. Adhering to policies and procedures at all times Experience required - Field Service Engineer: ONC/HNC or equivalent in engineering (mechanical, electrical, electronic etc.) Multi-skilled engineer who has carried out service, repair and maintenance on industrial sized electro-mechanical machinery Industry background could be; FMCG, Ex-Military (Navy, REME, RAF etc.), Automation, Robotics, Pharmaceutical, Biotechnology, Semi-Conductor, Oil & Gas etc. Flexible to travel and stay away as and when required as a field service engineer Valid, UK driving licence Package/benefits: £40,000 - £50,000 depending on experience Company performance bonus Paid overtime x1.5 - Monday Friday any hours over 44 hrs (door to door travel) Overnight stay allowance - £20 for first night away raising an extra £10 per night for consecutive nights (Capped at £110/night). Once fully out on your own - Night 1-4 -£62 p/n, nights 5-7 - £80 p/n, nights 8 onwards is £100p/n. Lunch allowance Company vehicle included for personal use or the option for business use only Company Pension scheme 25 dyas holiday + bank Company phone & laptop Tools and uniform supplied Annual salary reviews (linked to inflation) plus continuously review salary in relation to performance. If you are and experienced multi-skilled field service engineer interested in making an application, please click APPLY NOW and a CBSbutler representative will be in touch to discuss this exciting opportunity.
24/04/2024
Full time
FIELD SERVICE ENGINEER Covering UK&IRE £40,000 - £50,000 + Excellent benefits Monday - Friday - door to door (44 hours) One of the UK's leading suppliers of highly complex process sterilisation and quality process equipment is now recruiting for a Field Service Engineer to join their busy and expanding field service engineering team to cover UK&IRE. As the field service engineer, you will be required to travel to customer sites in the pharmaceutical and life-sciences field, carrying out repair and maintenance on a diverse range of technologies including autoclaves/sterilisers, RO systems, steam generators etc. Key responsibilities as the Field Service Engineer: You will be required to travel across the UK and Ireland and will include nights away from home. Provide preventative maintenance, calibration and technical support, to a standard consistent with the high quality of the equipment and services the organisation supply and with the reasonable expectations of the customers. Undertake fault finding/rectification assignments as delegated by the management team Creating, preparing and managing servicing and calibration documentation as delegated by the management team Managing specific service spares Role specific administration such as reporting, expenses, and time sheets Proper management of the organisations equipment, including test equipment, computer equipment etc. Support the training of other Field Service Engineers Provide FAT support as required. Additional administrative duties as required, including but not limited to, protocol review, document creation as per QMS. Adhering to policies and procedures at all times Experience required - Field Service Engineer: ONC/HNC or equivalent in engineering (mechanical, electrical, electronic etc.) Multi-skilled engineer who has carried out service, repair and maintenance on industrial sized electro-mechanical machinery Industry background could be; FMCG, Ex-Military (Navy, REME, RAF etc.), Automation, Robotics, Pharmaceutical, Biotechnology, Semi-Conductor, Oil & Gas etc. Flexible to travel and stay away as and when required as a field service engineer Valid, UK driving licence Package/benefits: £40,000 - £50,000 depending on experience Company performance bonus Paid overtime x1.5 - Monday Friday any hours over 44 hrs (door to door travel) Overnight stay allowance - £20 for first night away raising an extra £10 per night for consecutive nights (Capped at £110/night). Once fully out on your own - Night 1-4 -£62 p/n, nights 5-7 - £80 p/n, nights 8 onwards is £100p/n. Lunch allowance Company vehicle included for personal use or the option for business use only Company Pension scheme 25 dyas holiday + bank Company phone & laptop Tools and uniform supplied Annual salary reviews (linked to inflation) plus continuously review salary in relation to performance. If you are and experienced multi-skilled field service engineer interested in making an application, please click APPLY NOW and a CBSbutler representative will be in touch to discuss this exciting opportunity.
Medical Field Service Engineer A competitive salary plus benefits - outlined below! Who is the company? An exciting new opportunity for a Field Service Engineer is now available working for a manufacturer for medical devices. What is the role? As a Field Service Engineer you will be required to service and repair medical equipment found within NHS hospitals. Key responsibilities are as follows; To carry out routine servicing of equipment. To carry out routine adjustments of equipment, where necessary. To maintain adequate stock levels of spare parts within guidelines. To maintain quality documentation records for submission to the customer via approved systems. To cultivate a positive rapport with the customer, always demonstrating first class interpersonal skills in a courteous and professional manner. This role will be home based, travelling to customers predominantly based in and around the Somerset area. This role will be best suited to those with prior Biomedical Engineering experience. The Medical Service Engineer's working hours are Monday to Friday, 40hrs a week including travel (door to door). What package is on offer? £30-40,000 Company car or car allowance Bonus Paid overtime Private Pension Private medical care Life Assurance 25 days holiday + bank holiday Laptop, phone and tools What experience is needed to apply? Previous medical device maintenance experience eg as a field service engineer, biomedical engineer, ebme engineer, eme engineer, clinical engineer etc. UK driving licence Good customer service, team worker and communication skills What happens next? Click APPLY NOW to being your application. Should you be suitable, a CBSbutler representative to contact you within 5 working days.
23/04/2024
Full time
Medical Field Service Engineer A competitive salary plus benefits - outlined below! Who is the company? An exciting new opportunity for a Field Service Engineer is now available working for a manufacturer for medical devices. What is the role? As a Field Service Engineer you will be required to service and repair medical equipment found within NHS hospitals. Key responsibilities are as follows; To carry out routine servicing of equipment. To carry out routine adjustments of equipment, where necessary. To maintain adequate stock levels of spare parts within guidelines. To maintain quality documentation records for submission to the customer via approved systems. To cultivate a positive rapport with the customer, always demonstrating first class interpersonal skills in a courteous and professional manner. This role will be home based, travelling to customers predominantly based in and around the Somerset area. This role will be best suited to those with prior Biomedical Engineering experience. The Medical Service Engineer's working hours are Monday to Friday, 40hrs a week including travel (door to door). What package is on offer? £30-40,000 Company car or car allowance Bonus Paid overtime Private Pension Private medical care Life Assurance 25 days holiday + bank holiday Laptop, phone and tools What experience is needed to apply? Previous medical device maintenance experience eg as a field service engineer, biomedical engineer, ebme engineer, eme engineer, clinical engineer etc. UK driving licence Good customer service, team worker and communication skills What happens next? Click APPLY NOW to being your application. Should you be suitable, a CBSbutler representative to contact you within 5 working days.