Application Support Engineer Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients. The Role Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products. The Responsibilities Support software applications/systems via e-mail and telephone. Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs. Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens. Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites. Handling UAT tickets from software releases and working with our development teams to find adequate solutions to UAT failures. The Requirements Experience working within a team supporting software applications/systems via e-mail and telephone. Excellent understanding of application support. Logical approach to problem solving and investigation. Strong analytical skills with demonstrated problem-solving ability. Proven ability to operate in high pressure situations, successfully handle multiple priority incidents and possess a high level of discipline while remaining flexible. Proven ability to communicate in writing and verbally, at all levels both internally and customer facing. Willingness to learn the latest technologies, as per the requirements of the business. Experience of managing services and environments, that require consistent availability and have specific user, customer, or business requirements. The ability to understand customer requirements, user workflows, business logic and the downfalls of a poor user experience. Experience solving problems in a technical environment, ideally for internal users and external customers. Experience or exposure to SQL. An understanding of the ITIL Service Desk Framework. If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
03/05/2024
Full time
Application Support Engineer Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients. The Role Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products. The Responsibilities Support software applications/systems via e-mail and telephone. Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs. Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens. Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites. Handling UAT tickets from software releases and working with our development teams to find adequate solutions to UAT failures. The Requirements Experience working within a team supporting software applications/systems via e-mail and telephone. Excellent understanding of application support. Logical approach to problem solving and investigation. Strong analytical skills with demonstrated problem-solving ability. Proven ability to operate in high pressure situations, successfully handle multiple priority incidents and possess a high level of discipline while remaining flexible. Proven ability to communicate in writing and verbally, at all levels both internally and customer facing. Willingness to learn the latest technologies, as per the requirements of the business. Experience of managing services and environments, that require consistent availability and have specific user, customer, or business requirements. The ability to understand customer requirements, user workflows, business logic and the downfalls of a poor user experience. Experience solving problems in a technical environment, ideally for internal users and external customers. Experience or exposure to SQL. An understanding of the ITIL Service Desk Framework. If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sales Development Rep Required: Complex software solution selling/technical background We are seeking a motivated and technically skilled Sales Development Representative (SDR) to join our clients sales team in London. The company has a smart software solution that integrates with factory production lines to gauge effectivity. The ideal candidate will possess a strong technical or engineering background with an eagerness to transition into a sales role or an experienced SDR with a history of selling complex software solutions. This role involves understanding and effectively communicating the technical aspects of a Business Performance Management tool to potential clients. Key Responsibilities: Engage with potential clients to introduce them to the Business Performance Management Software, explaining its features and benefits. Respond to initial technical inquiries from prospects, demonstrating a deep understanding of our product and its application in manufacturing environments. Qualify leads through targeted questioning, identifying key decision-makers and their needs. Schedule demonstrations between potential clients and our technical sales team. Maintain an up-to-date knowledge of industry trends and competitor activities. Collaborate with sales and marketing teams to develop new strategies for engaging prospects. Document and track interactions and sales process steps within our CRM system. Required Qualifications: Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field. Proven experience in a technical role or in selling complex software solutions, preferably within the manufacturing sector. Strong interpersonal and communication skills, with the ability to explain complex technical concepts to non-technical audiences. Ability to work effectively in a fast-paced, dynamic environment. Highly organized with a strong attention to detail and a proactive approach to problem-solving. Preferred Qualifications: Previous experience as an SDR in a tech company. Knowledge of CRM systems and sales automation tools. Understanding of manufacturing processes and performance management tools. Benefits: Competitive salary of up to £38,000 and performance incentives. Opportunities for professional development and career progression. Dynamic and supportive work environment. How to Apply: If you are passionate about technology and sales and meet the above criteria, we would love to hear from you.
03/05/2024
Full time
Sales Development Rep Required: Complex software solution selling/technical background We are seeking a motivated and technically skilled Sales Development Representative (SDR) to join our clients sales team in London. The company has a smart software solution that integrates with factory production lines to gauge effectivity. The ideal candidate will possess a strong technical or engineering background with an eagerness to transition into a sales role or an experienced SDR with a history of selling complex software solutions. This role involves understanding and effectively communicating the technical aspects of a Business Performance Management tool to potential clients. Key Responsibilities: Engage with potential clients to introduce them to the Business Performance Management Software, explaining its features and benefits. Respond to initial technical inquiries from prospects, demonstrating a deep understanding of our product and its application in manufacturing environments. Qualify leads through targeted questioning, identifying key decision-makers and their needs. Schedule demonstrations between potential clients and our technical sales team. Maintain an up-to-date knowledge of industry trends and competitor activities. Collaborate with sales and marketing teams to develop new strategies for engaging prospects. Document and track interactions and sales process steps within our CRM system. Required Qualifications: Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field. Proven experience in a technical role or in selling complex software solutions, preferably within the manufacturing sector. Strong interpersonal and communication skills, with the ability to explain complex technical concepts to non-technical audiences. Ability to work effectively in a fast-paced, dynamic environment. Highly organized with a strong attention to detail and a proactive approach to problem-solving. Preferred Qualifications: Previous experience as an SDR in a tech company. Knowledge of CRM systems and sales automation tools. Understanding of manufacturing processes and performance management tools. Benefits: Competitive salary of up to £38,000 and performance incentives. Opportunities for professional development and career progression. Dynamic and supportive work environment. How to Apply: If you are passionate about technology and sales and meet the above criteria, we would love to hear from you.
I am looking for a highly motivated Telecommunications Operations Specialist to join my client's team on a permanent, remote basis. This role offers a unique opportunity for individuals with experience in the telecom industry to take on a range of responsibilities, including operational management, client onboarding, and business development. You will: Oversee day-to-day operations of our telecommunications systems, with a focus on VoIP technology and industry best practices. Collaborate with team members to ensure smooth operations and provide guidance as needed. Drive business growth by finding new clients, onboarding new clients, and maintaining relationships with existing clients. Handle administrative tasks, including quoting, reporting, and other ad hoc duties as required. To excel in this role, it would be ideal if you had Gamma or Telco experience and you will have: Experience in the telecom industry, with a strong understanding of VoIP technology and industry trends. Operational mindset with the ability to manage multiple tasks and projects simultaneously. Self-motivated and driven to succeed, with a desire to take ownership of projects and drive business growth. Strong communication skills, with the ability to engage in both technical discussions and client-facing interactions. Comfortable working in a small team environment with opportunities for growth and development. This role offers the opportunity to shape the future of my clients telecommunications business and make a significant impact on company's growth with a real opportunity to grow and develop professionally. My client offers a range of benefits including competitive bonus opportunities.
03/05/2024
Full time
I am looking for a highly motivated Telecommunications Operations Specialist to join my client's team on a permanent, remote basis. This role offers a unique opportunity for individuals with experience in the telecom industry to take on a range of responsibilities, including operational management, client onboarding, and business development. You will: Oversee day-to-day operations of our telecommunications systems, with a focus on VoIP technology and industry best practices. Collaborate with team members to ensure smooth operations and provide guidance as needed. Drive business growth by finding new clients, onboarding new clients, and maintaining relationships with existing clients. Handle administrative tasks, including quoting, reporting, and other ad hoc duties as required. To excel in this role, it would be ideal if you had Gamma or Telco experience and you will have: Experience in the telecom industry, with a strong understanding of VoIP technology and industry trends. Operational mindset with the ability to manage multiple tasks and projects simultaneously. Self-motivated and driven to succeed, with a desire to take ownership of projects and drive business growth. Strong communication skills, with the ability to engage in both technical discussions and client-facing interactions. Comfortable working in a small team environment with opportunities for growth and development. This role offers the opportunity to shape the future of my clients telecommunications business and make a significant impact on company's growth with a real opportunity to grow and develop professionally. My client offers a range of benefits including competitive bonus opportunities.
Junior Sales Representative Based in Stratford-upon-Avon. 5 days on the office £25k base + uncapped bonus Lorien are proud to be partnered with a fast-growing SaaS scale-up, revolutionising supply chain ecosystems and increasing revenue for their customers. Off the back of continued success, they are growing the revenue side of the company across their main sites in the UK, US, Canada and Australia. If you have strong customer service or retail sales experience and motivated to earn money for the harder you work, or are looking for the next challenging career move, this might be right opportunity for you! Role and Responsibilities: Sitting in their Revenue team, you will be building on the company's success to date, and creating opportunities for further growth. Contact potential clients through cold calls, emails and LinkedIn Qualify leads from campaigns Identify and qualify client needs and challenges Build relationships with potential customers Proactively seek new business opportunities Set up meetings between prospective clients and Account Executives Partner with Account Executives on strategic prospecting Key Skills and Experience: Strong customer service or some basic sales experience Excellent verbal and written communication skills Good level of confidence to speak with business level executives and managers Strong ambition, drive and motivation Intermediate computer skills, using sales tracking systems and other tool Package: £25k base + uncapped commission Training and development programs with excellent career pathways If this opportunity sounds exciting and to be a good fit for you, Please apply with your most recent updated CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
02/05/2024
Full time
Junior Sales Representative Based in Stratford-upon-Avon. 5 days on the office £25k base + uncapped bonus Lorien are proud to be partnered with a fast-growing SaaS scale-up, revolutionising supply chain ecosystems and increasing revenue for their customers. Off the back of continued success, they are growing the revenue side of the company across their main sites in the UK, US, Canada and Australia. If you have strong customer service or retail sales experience and motivated to earn money for the harder you work, or are looking for the next challenging career move, this might be right opportunity for you! Role and Responsibilities: Sitting in their Revenue team, you will be building on the company's success to date, and creating opportunities for further growth. Contact potential clients through cold calls, emails and LinkedIn Qualify leads from campaigns Identify and qualify client needs and challenges Build relationships with potential customers Proactively seek new business opportunities Set up meetings between prospective clients and Account Executives Partner with Account Executives on strategic prospecting Key Skills and Experience: Strong customer service or some basic sales experience Excellent verbal and written communication skills Good level of confidence to speak with business level executives and managers Strong ambition, drive and motivation Intermediate computer skills, using sales tracking systems and other tool Package: £25k base + uncapped commission Training and development programs with excellent career pathways If this opportunity sounds exciting and to be a good fit for you, Please apply with your most recent updated CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
IT Solutions Architect Solutions Architect - Software Development, .NET Applications, TOGAF, Microservices, APIs, ITIL, .Net, Core, UML, Cloud (Azure DevOps), Sailsbury - (Hybrid) - 60 - 65K + good benefits Nb: This role requires eligibility to undertake BPSS SC clearance - 5 years UK residency is essential Our client is seeking an experienced Solution Architect with a background in software development, to work across teams and understand how we might leverage technology to enhance the way we deliver services to our customer. The successful applicant will take on the analysis and design of solution architectures for the current and future contractual needs of the business. Main Duties: Maintain the Enterprise Architecture and manage its evolution Work with stakeholders across functional areas, recommending new platforms, tools and technologies appropriate to the business strategy Ensure that all solutions meet business, information, application, and technology needs and align with the Enterprise Architectural principles Work with the Sparx Systems Enterprise Architect tool using TOGAF, Archimate and UML as appropriate, to document solutions Produce White Papers and technical options to support business cases Liaise with project team members and business representatives Keep updated with new and changing technologies'suggest updates and improvements to development and team practices and technologies Work closely with IT Management team to ensure best practice is Embedded across the IT Dept. Must Have: Deep understanding of architectural styles (ie, 2-Tier, 3-Tier, Microservice Architecture) Deep understanding of Architectural Patterns and when and where to apply them (ie, Saga, API Gateway) Experience of modelling languages like Archimate/UML Microsoft Technologies (Full Stack) 'software development Desirable: TOGAF Certified Experience of cloud technologies and architecting solutions in on the Azure/MS 365 platform. Understanding and appreciation of Data Analytics and leveraging data as a business asset. Understanding and appreciation of the ITIL Service Lifecycle - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
01/05/2024
Full time
IT Solutions Architect Solutions Architect - Software Development, .NET Applications, TOGAF, Microservices, APIs, ITIL, .Net, Core, UML, Cloud (Azure DevOps), Sailsbury - (Hybrid) - 60 - 65K + good benefits Nb: This role requires eligibility to undertake BPSS SC clearance - 5 years UK residency is essential Our client is seeking an experienced Solution Architect with a background in software development, to work across teams and understand how we might leverage technology to enhance the way we deliver services to our customer. The successful applicant will take on the analysis and design of solution architectures for the current and future contractual needs of the business. Main Duties: Maintain the Enterprise Architecture and manage its evolution Work with stakeholders across functional areas, recommending new platforms, tools and technologies appropriate to the business strategy Ensure that all solutions meet business, information, application, and technology needs and align with the Enterprise Architectural principles Work with the Sparx Systems Enterprise Architect tool using TOGAF, Archimate and UML as appropriate, to document solutions Produce White Papers and technical options to support business cases Liaise with project team members and business representatives Keep updated with new and changing technologies'suggest updates and improvements to development and team practices and technologies Work closely with IT Management team to ensure best practice is Embedded across the IT Dept. Must Have: Deep understanding of architectural styles (ie, 2-Tier, 3-Tier, Microservice Architecture) Deep understanding of Architectural Patterns and when and where to apply them (ie, Saga, API Gateway) Experience of modelling languages like Archimate/UML Microsoft Technologies (Full Stack) 'software development Desirable: TOGAF Certified Experience of cloud technologies and architecting solutions in on the Azure/MS 365 platform. Understanding and appreciation of Data Analytics and leveraging data as a business asset. Understanding and appreciation of the ITIL Service Lifecycle - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.