This is a fantastic opportunity for a SAP ByDesign Supply Chain Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. * Candidates must be able to work in the UK without restrictions.* Role Info: SAP ByDesign Supply Chain Consultant UK Remote/Occasional Visits to Office and Client Sites as Required £65,000 per annum Plus Full Benefits Package Permanent - Full Time Reporting to: UK SAP ByDesign Team Lead Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As SAP ByDesign Supply Chain Consultant, you will be responsible for working day-to-day with a team of Managed Service Support Consultants delivering services to a wide range of UK clients, plus some global clients. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as collaborate with other functional and technical consultants, within the UK Managed Services Team. This role will be remote, with some travel to offices and customer sites, on occasion. To succeed in this role, you will be able to encourage effective team working by seeking input from team members and support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements. Your Day-to-Day Responsibilities will include: + Answering customer service requests in a timely fashion + Answering frequently asked questions + Answering customer service requests by demonstrating solutions with online screen sharing tools + Contacting and escalating to SAP support in relation to customer service requests + Creating basic reports for customers + Identifying chargeable activities with appropriate follow up internally/externally + Developing professional and technical knowledge + Performing data migration services to assist with extensions to original implementations + Performing fine-tuning activities to assist with implementations and Service Requests + Performing data cleansing services + Performing data entry services About you: + Deep knowledge and understanding of SAP ByDesign + Expert knowledge in Supply Chain ByDesign functions + Excellent design, configuration and testing of specific core functional modules + High level of verbal and written communication skills in English + Documentation skills including functional specifications and test scripts + Able to understand business processes and design appropriate solutions + Track record of full project life cycle and development activities + Demonstrated ability to learn new technologies and skills quickly + Experience with project related activities eg data migration, user support and end user training + Proven experience in a combined customer service handling/functional support role Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
02/05/2024
Full time
This is a fantastic opportunity for a SAP ByDesign Supply Chain Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. * Candidates must be able to work in the UK without restrictions.* Role Info: SAP ByDesign Supply Chain Consultant UK Remote/Occasional Visits to Office and Client Sites as Required £65,000 per annum Plus Full Benefits Package Permanent - Full Time Reporting to: UK SAP ByDesign Team Lead Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As SAP ByDesign Supply Chain Consultant, you will be responsible for working day-to-day with a team of Managed Service Support Consultants delivering services to a wide range of UK clients, plus some global clients. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as collaborate with other functional and technical consultants, within the UK Managed Services Team. This role will be remote, with some travel to offices and customer sites, on occasion. To succeed in this role, you will be able to encourage effective team working by seeking input from team members and support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements. Your Day-to-Day Responsibilities will include: + Answering customer service requests in a timely fashion + Answering frequently asked questions + Answering customer service requests by demonstrating solutions with online screen sharing tools + Contacting and escalating to SAP support in relation to customer service requests + Creating basic reports for customers + Identifying chargeable activities with appropriate follow up internally/externally + Developing professional and technical knowledge + Performing data migration services to assist with extensions to original implementations + Performing fine-tuning activities to assist with implementations and Service Requests + Performing data cleansing services + Performing data entry services About you: + Deep knowledge and understanding of SAP ByDesign + Expert knowledge in Supply Chain ByDesign functions + Excellent design, configuration and testing of specific core functional modules + High level of verbal and written communication skills in English + Documentation skills including functional specifications and test scripts + Able to understand business processes and design appropriate solutions + Track record of full project life cycle and development activities + Demonstrated ability to learn new technologies and skills quickly + Experience with project related activities eg data migration, user support and end user training + Proven experience in a combined customer service handling/functional support role Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
IT Director required for a global and established food and science company. The company: They have offices globally and are the world leader in their field. With your office based just to the west of Edinburgh, the company are headquartered in the US and this role will report to the CIO over there. The US is 80% of their target market, however you will be responsible for IT across Europe and Africa and will have a close working relationship with the CIO and ultimately the US team. Across IT you will have around 4,000 global users amongst a much larger organisation, and there are offices across Africa and Europe that you will service. Although this will be your focus, you will have a global remit as well as occasional travel required to these sites. This role would suit someone from a similar industry, the likes of FMCG, Drinks industry or even a business with R&D facilities (as this company does). The role will be largely office based, with the majority of your time required in office. As well as a competitive salary, the role also offers a 20% annual bonus, car allowance and pension. The role: With a user base of 4,000 globally, you will have around 28 IT staff under your remit. The team are mainly UK based, with a few scattered across Europe. The team includes (but is not limited to): Helpdesk, Infrastructure, Software Development, ERP and Machine Learning. It is an incredibly diverse and varied team and there is certainly no need for you to have specialisms in all of these areas. The business utilize a combination of Legacy systems as well as Machine Learning technologies. This is due to the R&D team and developing cutting edge ideas. The company are additionally currently developing a new ERP system and building in-house - one of the big projects you will embark on. You will also manage the teams providing design, architecture, development and maintenance of in-house developed software applications along with the architecture, availability, and security of the on-premise and hosted environments they use. An IT Manager with more of a software background may also be helpful in this capacity. Key skills required: * A number of years in a similar Head of IT/IT Director role across a global business * Ideally worked in an FMCG, R&D, Drinks, Manufacturing type environment * Strong background in the likes of Infrastructure, Application Support, Cyber Security, ERP or software development * Having managed teams of 20+ * Able to ensure IT services are efficient, reliable, accessible, secure, and cost-effective * Ability to Develop and manage IT business continuity, risk management, and cyber security arrangements * Able to oversee the internal and external development of solutions servicing multiple business units with varying needs If this role is of interest to you, please apply or get in touch with Hamish at Cathcart Technology.
02/05/2024
Full time
IT Director required for a global and established food and science company. The company: They have offices globally and are the world leader in their field. With your office based just to the west of Edinburgh, the company are headquartered in the US and this role will report to the CIO over there. The US is 80% of their target market, however you will be responsible for IT across Europe and Africa and will have a close working relationship with the CIO and ultimately the US team. Across IT you will have around 4,000 global users amongst a much larger organisation, and there are offices across Africa and Europe that you will service. Although this will be your focus, you will have a global remit as well as occasional travel required to these sites. This role would suit someone from a similar industry, the likes of FMCG, Drinks industry or even a business with R&D facilities (as this company does). The role will be largely office based, with the majority of your time required in office. As well as a competitive salary, the role also offers a 20% annual bonus, car allowance and pension. The role: With a user base of 4,000 globally, you will have around 28 IT staff under your remit. The team are mainly UK based, with a few scattered across Europe. The team includes (but is not limited to): Helpdesk, Infrastructure, Software Development, ERP and Machine Learning. It is an incredibly diverse and varied team and there is certainly no need for you to have specialisms in all of these areas. The business utilize a combination of Legacy systems as well as Machine Learning technologies. This is due to the R&D team and developing cutting edge ideas. The company are additionally currently developing a new ERP system and building in-house - one of the big projects you will embark on. You will also manage the teams providing design, architecture, development and maintenance of in-house developed software applications along with the architecture, availability, and security of the on-premise and hosted environments they use. An IT Manager with more of a software background may also be helpful in this capacity. Key skills required: * A number of years in a similar Head of IT/IT Director role across a global business * Ideally worked in an FMCG, R&D, Drinks, Manufacturing type environment * Strong background in the likes of Infrastructure, Application Support, Cyber Security, ERP or software development * Having managed teams of 20+ * Able to ensure IT services are efficient, reliable, accessible, secure, and cost-effective * Ability to Develop and manage IT business continuity, risk management, and cyber security arrangements * Able to oversee the internal and external development of solutions servicing multiple business units with varying needs If this role is of interest to you, please apply or get in touch with Hamish at Cathcart Technology.
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
Software Developer B2B Ecommerce Platform, Websites and Web Apps C#, ASP.NET, MVC, Web API, JavaScript, HTML, CSS Southampton, Hampshire (Hybrid - 2 days in the office per week) £40,000 to £45,000 +benefits, training and professional development We have an exciting new opportunity for a talented Software Developer to join the digital technology team of a global leader in luxury marine brand & product marketing. Managed by a personable and inspiring software manager, the team build a range of websites, web apps, UI's and services for 4 key products. You can expect a highly supportive leadership team who will help you on your journey within software and web development, helping you to grow, evolve and enhance your development capabilities. The team consists of around 12 people: developers, testers and product owners. The team is tasked with new development of features and functionality, integrations with core business systems and helping to drive business requirements through expertise and opinions. The Web/Software Developers provide full stack exposure with HTML/CSS/JavaScript on the Front End and .Net, C#, SQL on the back. The products are B2B eCommerce Web Platforms, powered by Optimizely CMS and Commerce. Experience and Skills Required: Full Stack MVC .net Development (.net/SQL) Developing Integrated solutions (API, Web Services) Experience with Cloud platforms, preferably Azure Experience with working on Web CMS/Commerce platform Experience with the full Software Development Life Cycle (SDLC), using agile scrum and Kanban methodologies If you are craving a supportive environment where you can learn and develop your skills whilst contributing within a talented software team, we would love to hear from you. Please send your CV and any covering information to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
01/05/2024
Full time
Software Developer B2B Ecommerce Platform, Websites and Web Apps C#, ASP.NET, MVC, Web API, JavaScript, HTML, CSS Southampton, Hampshire (Hybrid - 2 days in the office per week) £40,000 to £45,000 +benefits, training and professional development We have an exciting new opportunity for a talented Software Developer to join the digital technology team of a global leader in luxury marine brand & product marketing. Managed by a personable and inspiring software manager, the team build a range of websites, web apps, UI's and services for 4 key products. You can expect a highly supportive leadership team who will help you on your journey within software and web development, helping you to grow, evolve and enhance your development capabilities. The team consists of around 12 people: developers, testers and product owners. The team is tasked with new development of features and functionality, integrations with core business systems and helping to drive business requirements through expertise and opinions. The Web/Software Developers provide full stack exposure with HTML/CSS/JavaScript on the Front End and .Net, C#, SQL on the back. The products are B2B eCommerce Web Platforms, powered by Optimizely CMS and Commerce. Experience and Skills Required: Full Stack MVC .net Development (.net/SQL) Developing Integrated solutions (API, Web Services) Experience with Cloud platforms, preferably Azure Experience with working on Web CMS/Commerce platform Experience with the full Software Development Life Cycle (SDLC), using agile scrum and Kanban methodologies If you are craving a supportive environment where you can learn and develop your skills whilst contributing within a talented software team, we would love to hear from you. Please send your CV and any covering information to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. * Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. * Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects including Firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service life cycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing remediation strategies. * Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. * Broad experience spanning the entire spectrum of IT security, encompassing software, Servers, infrastructure, and networks. * Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
01/05/2024
Full time
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. * Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. * Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects including Firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service life cycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing remediation strategies. * Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. * Broad experience spanning the entire spectrum of IT security, encompassing software, Servers, infrastructure, and networks. * Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Contracts Manager, Contract Manager, Roofing, Overlay, Singleply, Cladding, H&S, CSS Harris global are currently on the look out for a Contracts Manager to work for our Roofing client in their London division (London, Surrey, Kent and surrounding counties). Candidates must have prior experience of the roofing industry, specifically within Industrial and Commercial. Our client is open to a junior candidate, looking to expand their skills within contracts management. Monitor costs and overall budget performance on all contracts- present at contracts meetings. Preparation and monitoring of SC18's and project costs at handover stage. Negotiate with suppliers, subcontractors, and service providers to ensure best value. Deliver agreed Service Centre turnover budget and profitability target. Ensure all contracts are carried out safely and in line with WPA Arrangements for Health and Safety. Ensure HS41/HS41B audits are carried out on every site visit. Prepare Health and Safety documentation in line with WPA Arrangements for Health and Safety. All sites to have zero incidents/accidents. Ensure that service reviews are being carried out by operatives and contracts supervisors. Ensure that company standards are being always adhered to on site. Utilise WPA portal for recording of site activity, progress, documentation. Communicate positively with client representatives. Adopting the new Service Plan. Ensure all allocated contracts are planned and managed, utilising specific skillsets where required. Utilise subcontractor database where required. Look for ways to improve production by planning and incentivising operations teams. One to ones with Service Centre Manager. Reporting on contract progress at weekly operations meeting. Contracts Manager, Contract Manager, Roofing, Overlay, Singleply, Cladding, H&S, CSS
01/05/2024
Full time
Contracts Manager, Contract Manager, Roofing, Overlay, Singleply, Cladding, H&S, CSS Harris global are currently on the look out for a Contracts Manager to work for our Roofing client in their London division (London, Surrey, Kent and surrounding counties). Candidates must have prior experience of the roofing industry, specifically within Industrial and Commercial. Our client is open to a junior candidate, looking to expand their skills within contracts management. Monitor costs and overall budget performance on all contracts- present at contracts meetings. Preparation and monitoring of SC18's and project costs at handover stage. Negotiate with suppliers, subcontractors, and service providers to ensure best value. Deliver agreed Service Centre turnover budget and profitability target. Ensure all contracts are carried out safely and in line with WPA Arrangements for Health and Safety. Ensure HS41/HS41B audits are carried out on every site visit. Prepare Health and Safety documentation in line with WPA Arrangements for Health and Safety. All sites to have zero incidents/accidents. Ensure that service reviews are being carried out by operatives and contracts supervisors. Ensure that company standards are being always adhered to on site. Utilise WPA portal for recording of site activity, progress, documentation. Communicate positively with client representatives. Adopting the new Service Plan. Ensure all allocated contracts are planned and managed, utilising specific skillsets where required. Utilise subcontractor database where required. Look for ways to improve production by planning and incentivising operations teams. One to ones with Service Centre Manager. Reporting on contract progress at weekly operations meeting. Contracts Manager, Contract Manager, Roofing, Overlay, Singleply, Cladding, H&S, CSS
Global Technology Solutions Ltd
Southampton, Hampshire
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Responsible for selling the company's products or services to new businesses and maintaining relationships whilst growing revenue across several accounts as well as hunting for new logo business. Are you looking for an opportunity to join a global innovator in platform-delivered managed services, with a world-class reputation in the market? We are seeking a passionate Senior Client Manager to drive the strategic direction for the businesses largest and most committed clients and help translate their business vision into reality. This role sits within the Life Science vertical and will be responsible for identifying and closing new logo business. The role: Identify new business opportunities and leads. Generate new logos by selling a full range of services the business offer. Own the sales process, work closely with some of our largest and most committed clients support existing projects, and drive conversations focused on new products, services, and solution offerings. Manage and nurture relationships to drive expansion and renewals across all solutions and services. You will be given a sales quota and a competitive commission structure. Proactively engage and collaborate with our client's specialist sales teams from various go-to-market practices, as well as the client services and service delivery teams, to see opportunities through to closure. Create comprehensive client business plans and help negotiate and construct complex, multi-year deals to ensure win-win solutions for both the client and the business. Develop and implement opportunity plans, ensuring regular check-ins with the primary point of contact and buy-in from all stakeholders. What will make you a good fit for the role? Have an impressive track record of selling platform-delivered managed services and managing enterprise accounts as well as developing new business within the Life Science vertical. Have demonstrated experience penetrating accounts to deliver significant year-on-year profit. Are skilled at consultative selling with a business outcome-led approach. Enjoy collaborating with cross-functional teams, including senior technical specialists and other internal stakeholders. Are proactive and thrive on solving problems to deliver the best solutions for clients. Have the desire to learn and continually seek ways to improve services delivered to our clients. Vertical industry experience essential ( Life Science, Pharmaceutical, Healthcare ) Experience selling in either Oracle, AWS, SAP, Salesforce, Infrastructure, Cloud, Tech . You will have full access to our clients Data Stack to sell.
30/04/2024
Full time
Responsible for selling the company's products or services to new businesses and maintaining relationships whilst growing revenue across several accounts as well as hunting for new logo business. Are you looking for an opportunity to join a global innovator in platform-delivered managed services, with a world-class reputation in the market? We are seeking a passionate Senior Client Manager to drive the strategic direction for the businesses largest and most committed clients and help translate their business vision into reality. This role sits within the Life Science vertical and will be responsible for identifying and closing new logo business. The role: Identify new business opportunities and leads. Generate new logos by selling a full range of services the business offer. Own the sales process, work closely with some of our largest and most committed clients support existing projects, and drive conversations focused on new products, services, and solution offerings. Manage and nurture relationships to drive expansion and renewals across all solutions and services. You will be given a sales quota and a competitive commission structure. Proactively engage and collaborate with our client's specialist sales teams from various go-to-market practices, as well as the client services and service delivery teams, to see opportunities through to closure. Create comprehensive client business plans and help negotiate and construct complex, multi-year deals to ensure win-win solutions for both the client and the business. Develop and implement opportunity plans, ensuring regular check-ins with the primary point of contact and buy-in from all stakeholders. What will make you a good fit for the role? Have an impressive track record of selling platform-delivered managed services and managing enterprise accounts as well as developing new business within the Life Science vertical. Have demonstrated experience penetrating accounts to deliver significant year-on-year profit. Are skilled at consultative selling with a business outcome-led approach. Enjoy collaborating with cross-functional teams, including senior technical specialists and other internal stakeholders. Are proactive and thrive on solving problems to deliver the best solutions for clients. Have the desire to learn and continually seek ways to improve services delivered to our clients. Vertical industry experience essential ( Life Science, Pharmaceutical, Healthcare ) Experience selling in either Oracle, AWS, SAP, Salesforce, Infrastructure, Cloud, Tech . You will have full access to our clients Data Stack to sell.
The Role: The role is highly connected to all parts of the business. Sitting as part of the group Building Surveying and Technical services team, the role supports surveyors, portfolio, and brand teams, ESG, H&S, and maintains close relationships with portfolio projects and development. This combined with building relationships with technical consultants, manufacturers, external surveying teams, incumbent providers, investment, and other stakeholders creates a diverse and multifaceted position. The candidate will proactively support the philosophy of the business within a highly technical forum, blending engineering excellence with strong communication skills and flexibility. The role also leads the engineering oversight of life cycle replacement, compiling, advising, and reviewing budget requirements with our external consultants, service partners and portfolio managers. Once the budgets are approved, the formation of a project team and execution of MEP related works are all under the control of the senior engineer. The Team: There are no direct reports in this role, but you will be required to manage external consultants, and at times the service partners on a job-by-job basis. There is a requirement for a joined up approach to be fostered with the CBRE team as at Bluewater as they support the witnessing and commissioning of the retail units. As part of the wider BSTS team, strong, honest, and open collaboration is vital to maintain consistent standards and approaches across the Client brand. What you will be responsible for: * Provide support and guidance on all Engineering issues, including but not limited to; Licences to Alter, Life cycle replacement, feasibility, energy management, statutory requirements, Client specifications and guidance for external customers. * Ensure fit outs are thoroughly reviewed and tracked, ensuring commissioning documentation is in line with requirements, and witness where required. This at times will be out of hours. * Lead fit out pre-start meetings to ensure Operations teams are supported as demised works begins. * Provide a proactive escalation point for all customer fit outs, regularly visiting sites to ensure works are proceeding as approved. * Project by project liaison with internal and external insurers for design approval of life safety systems and risks. * Day to day liaison of the external consultants engaged in the provision of Surveying and Engineering services. Assist in the management of the framework of the external contractors involved on PPM & LCR (life cycle replacement) contract. * Support and liaise with Portfolio Project team if engineering issues are beyond the technical ability of the Operations team. * Bring to the attention of the Portfolio, Operations and Development teams any outstanding works or engineering rectifications needed to facilitate the Customers' or landlords' works. * Maintain personal contact with customers and act as point of contact and reference for all stakeholders on engineering matters. * Assist as needed in the review and approval of design for fit out works on FRI (Full Repair and Insure), Managed or new assets. * Hold strong relationships in Development, Portfolio and Operations to ensure cross pollination of new strategy and potential issues, maintaining the reputation of engineering function within the Building Surveying team. * Provide technical support for major technical service contract tender exercises. * Project manage enabling works for minor fit out related engineering services that the Portfolio Project team agrees to. * At times, for reasons of consistency, resilience and learning opportunities, the role will include travel to our London HQ, and nationally to other centres. * Have a good understanding of building surveying functions and recognise the need for their involvement, engaging and always collaborating to ensure works are executed smoothly and with all technical aspects considered. * Ability to make all decisions commensurate with this job role. Your skills, experience and qualifications: Essential criteria * A strong, broad background in Building services Engineering * An excellent understanding of statutory building requirements, particularly life safety systems such as sprinklers and fire alarms. * A history of successful involvement in building management and maintenance, both planned and reactive * Demonstrable understanding of all elements of Building Engineering and working knowledge of fabric and structural issues * Degree qualified or similar experience in Engineering with extensive post qualification experience of working in a similar role. * Member of relevant professional body eg, CIBSE, IET, IMechE, etc. Keen to progress to possible CEng status. * IT literate, essential to be able to handle and interpret CAD files and PDF technical drawings. * NEBOSH or similar H&S qualification Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing
30/04/2024
Full time
The Role: The role is highly connected to all parts of the business. Sitting as part of the group Building Surveying and Technical services team, the role supports surveyors, portfolio, and brand teams, ESG, H&S, and maintains close relationships with portfolio projects and development. This combined with building relationships with technical consultants, manufacturers, external surveying teams, incumbent providers, investment, and other stakeholders creates a diverse and multifaceted position. The candidate will proactively support the philosophy of the business within a highly technical forum, blending engineering excellence with strong communication skills and flexibility. The role also leads the engineering oversight of life cycle replacement, compiling, advising, and reviewing budget requirements with our external consultants, service partners and portfolio managers. Once the budgets are approved, the formation of a project team and execution of MEP related works are all under the control of the senior engineer. The Team: There are no direct reports in this role, but you will be required to manage external consultants, and at times the service partners on a job-by-job basis. There is a requirement for a joined up approach to be fostered with the CBRE team as at Bluewater as they support the witnessing and commissioning of the retail units. As part of the wider BSTS team, strong, honest, and open collaboration is vital to maintain consistent standards and approaches across the Client brand. What you will be responsible for: * Provide support and guidance on all Engineering issues, including but not limited to; Licences to Alter, Life cycle replacement, feasibility, energy management, statutory requirements, Client specifications and guidance for external customers. * Ensure fit outs are thoroughly reviewed and tracked, ensuring commissioning documentation is in line with requirements, and witness where required. This at times will be out of hours. * Lead fit out pre-start meetings to ensure Operations teams are supported as demised works begins. * Provide a proactive escalation point for all customer fit outs, regularly visiting sites to ensure works are proceeding as approved. * Project by project liaison with internal and external insurers for design approval of life safety systems and risks. * Day to day liaison of the external consultants engaged in the provision of Surveying and Engineering services. Assist in the management of the framework of the external contractors involved on PPM & LCR (life cycle replacement) contract. * Support and liaise with Portfolio Project team if engineering issues are beyond the technical ability of the Operations team. * Bring to the attention of the Portfolio, Operations and Development teams any outstanding works or engineering rectifications needed to facilitate the Customers' or landlords' works. * Maintain personal contact with customers and act as point of contact and reference for all stakeholders on engineering matters. * Assist as needed in the review and approval of design for fit out works on FRI (Full Repair and Insure), Managed or new assets. * Hold strong relationships in Development, Portfolio and Operations to ensure cross pollination of new strategy and potential issues, maintaining the reputation of engineering function within the Building Surveying team. * Provide technical support for major technical service contract tender exercises. * Project manage enabling works for minor fit out related engineering services that the Portfolio Project team agrees to. * At times, for reasons of consistency, resilience and learning opportunities, the role will include travel to our London HQ, and nationally to other centres. * Have a good understanding of building surveying functions and recognise the need for their involvement, engaging and always collaborating to ensure works are executed smoothly and with all technical aspects considered. * Ability to make all decisions commensurate with this job role. Your skills, experience and qualifications: Essential criteria * A strong, broad background in Building services Engineering * An excellent understanding of statutory building requirements, particularly life safety systems such as sprinklers and fire alarms. * A history of successful involvement in building management and maintenance, both planned and reactive * Demonstrable understanding of all elements of Building Engineering and working knowledge of fabric and structural issues * Degree qualified or similar experience in Engineering with extensive post qualification experience of working in a similar role. * Member of relevant professional body eg, CIBSE, IET, IMechE, etc. Keen to progress to possible CEng status. * IT literate, essential to be able to handle and interpret CAD files and PDF technical drawings. * NEBOSH or similar H&S qualification Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing
ENGINEERING MANAGER Up to £75 per hour Plymouth - Hybrid (2-3 days in office) Discovering unparalleled innovation and expertise with a global leader in engineering and technology solutions, looking for an ENGINEERING MANAGER . You will experience top-tier services designed to elevate your projects and exceed expectations working with them. You will be involved in supporting the Design and Safety Manager with day-to-day engineering decisions. Report directly to the Design and Safety Manager and provide support to them, ensuring the delivery of engineering outcomes and the assurance of technical documentation. Skills Required: Managed up to at least 40 engineers. Knowledge of Design and Nuclear Safety. Mechanical/Electrical/Civil experience. Background in Engineering systems and design. Preferred - extensive knowledge of design codes. Join a trusted industry leader committed to driving progress and success on a global scale. Unlock new possibilities for your ventures with their esteemed team in Defence, Nuclear, Marine, and more. *PS: The Company can't provide any sponsorship, so only candidates with the existing right to work in the UK will be considered for this role.
29/04/2024
Project-based
ENGINEERING MANAGER Up to £75 per hour Plymouth - Hybrid (2-3 days in office) Discovering unparalleled innovation and expertise with a global leader in engineering and technology solutions, looking for an ENGINEERING MANAGER . You will experience top-tier services designed to elevate your projects and exceed expectations working with them. You will be involved in supporting the Design and Safety Manager with day-to-day engineering decisions. Report directly to the Design and Safety Manager and provide support to them, ensuring the delivery of engineering outcomes and the assurance of technical documentation. Skills Required: Managed up to at least 40 engineers. Knowledge of Design and Nuclear Safety. Mechanical/Electrical/Civil experience. Background in Engineering systems and design. Preferred - extensive knowledge of design codes. Join a trusted industry leader committed to driving progress and success on a global scale. Unlock new possibilities for your ventures with their esteemed team in Defence, Nuclear, Marine, and more. *PS: The Company can't provide any sponsorship, so only candidates with the existing right to work in the UK will be considered for this role.
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/04/2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.