Quality Engineer - Supplier & Site Assurance Contract - 6 months Reading - Hybrid-working MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do. Context: The People team are accountable for the management, welfare and wellbeing of all employees working within MBNL, that enable Three and BT-EE to deliver best customer experiences. The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites used by Three and BT-EE. The role will work closely with the HSEQ team, Commercial and shareholders to ensure that working relationships are effective with our operational support partners. What you will do: In conjunction with the Commercial and Health & Safety functions, lead on developing the Supplier Accreditation and Assurance Model. Develop supplier assurance and accreditation policies, standards & processes to provide clarity to suppliers regarding roles and responsibilities when working on the network. Work with the Commercial, Infrastructure Management and H&S teams to ensure that standards and processes are defined and implemented for supplier competency assessment & monitoring and effective site hand out and hand back management. Identify opportunities for improved use of IT tooling for management and monitoring of supplier accreditations. Ensure alignment of supplier accreditation and assurance processes with industry best practice. Work with our Health, Safety and Quality partner and our Shareholders to define and implement a supplier audit and non-conformance activity that effectively covers the life cycle of supplier site activities. Work with stakeholders to implement processes and gateways for assurance of right first-time delivery, allowing for deviations to be identified prior to escape. Support leadership and operational teams in the definition and implementation of process assurance and improvement across the supply chain. Drive the Continuous Improvement culture within the MBNL ecosystem, with appropriate CI methodologies, to bring about sustained improvements. What we are looking for: A proven track record in Supplier Quality Assurance and/or Supplier Development Excellent interpersonal/communication skills. Proven experience in quality assurance, supplier audit and process analysis. Organised, analytical, and systematic in approach to work. Confident to challenge and resolve problems through to conclusion. Good all-round administration and co-ordination skills are essential. Nice to have: An understanding of the Telecommunications and Construction industries Experience working within a managed services ecosystem would be beneficial. MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Business in relation to this vacancy.
30/04/2024
Project-based
Quality Engineer - Supplier & Site Assurance Contract - 6 months Reading - Hybrid-working MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do. Context: The People team are accountable for the management, welfare and wellbeing of all employees working within MBNL, that enable Three and BT-EE to deliver best customer experiences. The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites used by Three and BT-EE. The role will work closely with the HSEQ team, Commercial and shareholders to ensure that working relationships are effective with our operational support partners. What you will do: In conjunction with the Commercial and Health & Safety functions, lead on developing the Supplier Accreditation and Assurance Model. Develop supplier assurance and accreditation policies, standards & processes to provide clarity to suppliers regarding roles and responsibilities when working on the network. Work with the Commercial, Infrastructure Management and H&S teams to ensure that standards and processes are defined and implemented for supplier competency assessment & monitoring and effective site hand out and hand back management. Identify opportunities for improved use of IT tooling for management and monitoring of supplier accreditations. Ensure alignment of supplier accreditation and assurance processes with industry best practice. Work with our Health, Safety and Quality partner and our Shareholders to define and implement a supplier audit and non-conformance activity that effectively covers the life cycle of supplier site activities. Work with stakeholders to implement processes and gateways for assurance of right first-time delivery, allowing for deviations to be identified prior to escape. Support leadership and operational teams in the definition and implementation of process assurance and improvement across the supply chain. Drive the Continuous Improvement culture within the MBNL ecosystem, with appropriate CI methodologies, to bring about sustained improvements. What we are looking for: A proven track record in Supplier Quality Assurance and/or Supplier Development Excellent interpersonal/communication skills. Proven experience in quality assurance, supplier audit and process analysis. Organised, analytical, and systematic in approach to work. Confident to challenge and resolve problems through to conclusion. Good all-round administration and co-ordination skills are essential. Nice to have: An understanding of the Telecommunications and Construction industries Experience working within a managed services ecosystem would be beneficial. MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Business in relation to this vacancy.
Chief Commercial Officer - Social Housing Package of up to £140k made up of base salary up to circa £85k + benefits including bonus, commission and car allowance. I am currently searching for an experienced CCO or Head of Sales/Marketing to join my client who are operating within the SaaS/data analytics industry. This role will see you hold responsibility for building the brand, growing relationships within the market, and helping them become a prominent data and analytics business in the UK. The role will be responsible for executing the commercial strategy, driving commercial sales, and marketing strategy in-line with the product roadmap to drive revenue growth across a growing Data Analytics business. You will also take full P&L ownership and accountability for commercial success which will involve contributing to the product roadmap, build relationships with technology and product leads to improve delivery and future growth. The company are scaling and increasing their market share resulting in scope to pick up more responsibility and progress quickly. Core responsibilities: Use customer insight and data to drive the business forward. Partner with the Senior Leadership Team to develop and execute a strategic roadmap A focus on boosting revenue and profitability Leading, building, and fostering high performing teams Accountable for the P&L and implementing changes to improve financial performance. Manage and report on actual business performance against forecast and sales targets and identify the plan to fix any operational issues. Candidates applying must be excellent communicators and have experience working in a small to medium size business within either the housing sector or SaaS industries . *You must be willing to travel to their offices in Coventry on a hybrid basis (on average 2-3 times per week) Please apply to this advert to discuss the full details. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Chief Commercial Officer - Social Housing Package of up to £140k made up of base salary up to circa £85k + benefits including bonus, commission and car allowance. I am currently searching for an experienced CCO or Head of Sales/Marketing to join my client who are operating within the SaaS/data analytics industry. This role will see you hold responsibility for building the brand, growing relationships within the market, and helping them become a prominent data and analytics business in the UK. The role will be responsible for executing the commercial strategy, driving commercial sales, and marketing strategy in-line with the product roadmap to drive revenue growth across a growing Data Analytics business. You will also take full P&L ownership and accountability for commercial success which will involve contributing to the product roadmap, build relationships with technology and product leads to improve delivery and future growth. The company are scaling and increasing their market share resulting in scope to pick up more responsibility and progress quickly. Core responsibilities: Use customer insight and data to drive the business forward. Partner with the Senior Leadership Team to develop and execute a strategic roadmap A focus on boosting revenue and profitability Leading, building, and fostering high performing teams Accountable for the P&L and implementing changes to improve financial performance. Manage and report on actual business performance against forecast and sales targets and identify the plan to fix any operational issues. Candidates applying must be excellent communicators and have experience working in a small to medium size business within either the housing sector or SaaS industries . *You must be willing to travel to their offices in Coventry on a hybrid basis (on average 2-3 times per week) Please apply to this advert to discuss the full details. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Director of Product Design | Cyber Security | B2B SaaS | Growth Role: Director of Product Design Location: Lisbon - 3 days p/w in the office Salary: up to £115,000 Cyber Security Significant funding led by leading VCs Impressive leadership team We are partnered with a leading Cyber Security business who are well known and loved for their industry-leading User Experience. After already establishing an excellent design leadership team they are now looking for an experienced Director of Product Design to own their Growth domain and use UX to fuel the business success going forward. You will be responsible for working on the entire customer life cycle, including onboarding new users and ensuring users are successfully acquainted with their product. You will be managing a team of Designers, using your passion for design to guide your team to success. They are looking for a Business Centric Design Manager who can show the impact they have had on growth within a leading organisation. This is an exciting opportunity to join an extremely successful business leading the way for design within Europe. W ho are they looking for? Strong experience in Design Management within a Product Led organisation B2B SaaS experience Experience aligning company goals with the design strategy to ensure world class user experiences A critical thinker who is comfortable working autonomously Director of Product Design | Cyber Security | B2B SaaS | Growth Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.
30/04/2024
Full time
Director of Product Design | Cyber Security | B2B SaaS | Growth Role: Director of Product Design Location: Lisbon - 3 days p/w in the office Salary: up to £115,000 Cyber Security Significant funding led by leading VCs Impressive leadership team We are partnered with a leading Cyber Security business who are well known and loved for their industry-leading User Experience. After already establishing an excellent design leadership team they are now looking for an experienced Director of Product Design to own their Growth domain and use UX to fuel the business success going forward. You will be responsible for working on the entire customer life cycle, including onboarding new users and ensuring users are successfully acquainted with their product. You will be managing a team of Designers, using your passion for design to guide your team to success. They are looking for a Business Centric Design Manager who can show the impact they have had on growth within a leading organisation. This is an exciting opportunity to join an extremely successful business leading the way for design within Europe. W ho are they looking for? Strong experience in Design Management within a Product Led organisation B2B SaaS experience Experience aligning company goals with the design strategy to ensure world class user experiences A critical thinker who is comfortable working autonomously Director of Product Design | Cyber Security | B2B SaaS | Growth Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.
Quality Assurance Engineer (Aircraft Production) The Role: This role is a 2-year appointment, for a position on a permanent late shift Monday to Friday. The E-7 On-Site Quality Assurance Engineer will have the following primary responsibilities: * Participates in Quality reviews of proposals, contracts, regulatory, program and customer requirements to develop quality assurance strategies, plans and tests for hardware and software products, processes and services ensuring early quality involvement in program development. * Development of Quality cost estimates based on Statements of Work (SOW) assigned. * Develop and implement processes for determining, verifying and meeting Customer SOW requirements * Verification of product conformity to design * Verification of compliance to Customers' requirements * Participate in the maintenance of processes, procedures and metrics to assure program, contract, customer and regulatory requirements are adhered to * Validation of work instructions, tooling requirements, certifications, process standards, policies and procedures * Identify and documents discrepancies, segregates and controls non-conforming items to prevent unintended use or delivery * Verification of compliance to Regulatory requirements * Identifying opportunities for corrective action while performing product or process verification * Performs auditing, surveillance and monitoring against the approved audit plan, identifies and documents discrepancies and management of corrective actions to completion * Segregation and control of non-conforming items * Performs preliminary review and disposition of non-conformance * Identifies repetitive or significant or non-conformance's and initiates requests for corrective action * Conducts product review with customer during product or process verification * To facilitate and sustain a Just Culture within the BDUK Maintenance/Production Organisation * Participate with stakeholders in the analysis process of unfavourable process data, customer complaints and metric results formulating mitigation plans utilizing the closed loop preventive/corrective action process * Represents Quality in design reviews, with regard: * Routine verification of product conformance to design requirements, providing objective evidence of results * Performs bench-marking and other forms of analysis to ensure specified processes capability levels are achieved Essential competencies: * Maintenance/Modification experience in a civil or military environment * Part 21 experience * Safety Management Systems knowledge and experience * Previous industry experience in the application of aviation safety policy * Safety investigation and root cause corrective action experience, within the aviation industry * Aviation Quality Management System (QMS) experience * Ability to identify help needed and coordinate with the appropriate leaders and team members * Qualified Auditor with experience in auditing techniques * Experience compiling and reporting statistical data Desirable competencies: * Preferably Degree qualified, or equivalent, but not essential * MRB QA experience * First Article Inspection experience * Knowledge of MAA/CAA/EASA (Part 145/Part M). * Experience with Data Analytics. * Demonstrated written and verbal communication skills. * Demonstrated analytical/problem solving skills. * Detail oriented. * Demonstrated high level of dependability, interpersonal skills, initiative, adaptability, decision-making, and problem solving and organization skills. * Customer focused ability to work independently or as part of a team. Security Clearance: This position requires the ability to obtain a UK security clearance for which the Government requires UK Citizenship. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
30/04/2024
Project-based
Quality Assurance Engineer (Aircraft Production) The Role: This role is a 2-year appointment, for a position on a permanent late shift Monday to Friday. The E-7 On-Site Quality Assurance Engineer will have the following primary responsibilities: * Participates in Quality reviews of proposals, contracts, regulatory, program and customer requirements to develop quality assurance strategies, plans and tests for hardware and software products, processes and services ensuring early quality involvement in program development. * Development of Quality cost estimates based on Statements of Work (SOW) assigned. * Develop and implement processes for determining, verifying and meeting Customer SOW requirements * Verification of product conformity to design * Verification of compliance to Customers' requirements * Participate in the maintenance of processes, procedures and metrics to assure program, contract, customer and regulatory requirements are adhered to * Validation of work instructions, tooling requirements, certifications, process standards, policies and procedures * Identify and documents discrepancies, segregates and controls non-conforming items to prevent unintended use or delivery * Verification of compliance to Regulatory requirements * Identifying opportunities for corrective action while performing product or process verification * Performs auditing, surveillance and monitoring against the approved audit plan, identifies and documents discrepancies and management of corrective actions to completion * Segregation and control of non-conforming items * Performs preliminary review and disposition of non-conformance * Identifies repetitive or significant or non-conformance's and initiates requests for corrective action * Conducts product review with customer during product or process verification * To facilitate and sustain a Just Culture within the BDUK Maintenance/Production Organisation * Participate with stakeholders in the analysis process of unfavourable process data, customer complaints and metric results formulating mitigation plans utilizing the closed loop preventive/corrective action process * Represents Quality in design reviews, with regard: * Routine verification of product conformance to design requirements, providing objective evidence of results * Performs bench-marking and other forms of analysis to ensure specified processes capability levels are achieved Essential competencies: * Maintenance/Modification experience in a civil or military environment * Part 21 experience * Safety Management Systems knowledge and experience * Previous industry experience in the application of aviation safety policy * Safety investigation and root cause corrective action experience, within the aviation industry * Aviation Quality Management System (QMS) experience * Ability to identify help needed and coordinate with the appropriate leaders and team members * Qualified Auditor with experience in auditing techniques * Experience compiling and reporting statistical data Desirable competencies: * Preferably Degree qualified, or equivalent, but not essential * MRB QA experience * First Article Inspection experience * Knowledge of MAA/CAA/EASA (Part 145/Part M). * Experience with Data Analytics. * Demonstrated written and verbal communication skills. * Demonstrated analytical/problem solving skills. * Detail oriented. * Demonstrated high level of dependability, interpersonal skills, initiative, adaptability, decision-making, and problem solving and organization skills. * Customer focused ability to work independently or as part of a team. Security Clearance: This position requires the ability to obtain a UK security clearance for which the Government requires UK Citizenship. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Global Technology Solutions Ltd
Portsmouth, Hampshire
We have an exciting opportunity for a Senior Infrastructure Engineer to join a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial background checks Shift patterns - 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts The Senior Infrastructure Engineer is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. The primary role is communication, having the ability to articulate complex problems to the customer in pressure situations, to think clearly and logically and to help resolve problems when they occur. This role is a 24/7 365 role. Key Skills: * Communication both written and verbal * Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) * Service Level Management (Incident, Problem and Change Management) Operational Responsibilities: * Technical Management. * Coordination of Command Center and Technical Teams for problem determination and recovery * Identify and implement service improvements. * Own and drive all service incidents through to service recovery. * Planning and Implementation of weekend maintenance period tasks * Manage change activity on live services. * Shift lead for Command Center team Additional Responsibilities: * Participate in 24/7 Rotating Shift Pattern * Support end to end Project life cycle by working with project teams to assess, plan, document and implement new solutions/upgrades into the live client Services * Provide leadership, mentoring and guidance to the wider Command Center Team and roles * Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the Command Center and client Services "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
We have an exciting opportunity for a Senior Infrastructure Engineer to join a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial background checks Shift patterns - 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts The Senior Infrastructure Engineer is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. The primary role is communication, having the ability to articulate complex problems to the customer in pressure situations, to think clearly and logically and to help resolve problems when they occur. This role is a 24/7 365 role. Key Skills: * Communication both written and verbal * Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) * Service Level Management (Incident, Problem and Change Management) Operational Responsibilities: * Technical Management. * Coordination of Command Center and Technical Teams for problem determination and recovery * Identify and implement service improvements. * Own and drive all service incidents through to service recovery. * Planning and Implementation of weekend maintenance period tasks * Manage change activity on live services. * Shift lead for Command Center team Additional Responsibilities: * Participate in 24/7 Rotating Shift Pattern * Support end to end Project life cycle by working with project teams to assess, plan, document and implement new solutions/upgrades into the live client Services * Provide leadership, mentoring and guidance to the wider Command Center Team and roles * Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the Command Center and client Services "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Role: This role plays an integral part in providing a professional and quality service to customers and the successful delivery of all project works ensuring a professional and first-class service to internal stakeholders and customers alike, delivering projects on time and on budget whilst constantly promoting quality and observing the H&S policy. Responsibilties: Full cost management of allocated projects Adhere to all company ISO, H&S procedures & policies Ensure compliance with company H&S and CDM requirements, including production of relevant documentation. Attend site progress meetings when required, including project review meetings and produce weekly project reports Support final account agreements with the assistance from the Regional Manager or Commercial Director Co-ordinate with estimating/sales team at a technical/commercial level Attend project handover meetings as required Create & manage a project programme of works Prepare monthly revenue forecast and C2C reports Regular communication with customer to ensure complete customer satisfaction Responsible for procurement of control items, sizing control valves etc. Approving control panel drawings/design Responsible for labour forecasting and management of project resources, including design & delivery Responsible for the management of sub-contractors Assist with coordination of internal and external resources Continually evaluate, review, and report the performance of sub-contractors Skills: Ability to work well as part of a team but also work efficiently on your own Commercial awareness Strong leadership qualities Driven to achieve with a can-do attitude Technical expertise on multiple BMS/HVAC products Good attention to detail Exceptional time management and organisational skills Self-motivated, responsible, and accountable Customer Service Skills - ability to communicate effectively both verbally and in writing Ability to use Microsoft office including Project Package: £65-£70k £6800 car allowance
30/04/2024
Full time
Role: This role plays an integral part in providing a professional and quality service to customers and the successful delivery of all project works ensuring a professional and first-class service to internal stakeholders and customers alike, delivering projects on time and on budget whilst constantly promoting quality and observing the H&S policy. Responsibilties: Full cost management of allocated projects Adhere to all company ISO, H&S procedures & policies Ensure compliance with company H&S and CDM requirements, including production of relevant documentation. Attend site progress meetings when required, including project review meetings and produce weekly project reports Support final account agreements with the assistance from the Regional Manager or Commercial Director Co-ordinate with estimating/sales team at a technical/commercial level Attend project handover meetings as required Create & manage a project programme of works Prepare monthly revenue forecast and C2C reports Regular communication with customer to ensure complete customer satisfaction Responsible for procurement of control items, sizing control valves etc. Approving control panel drawings/design Responsible for labour forecasting and management of project resources, including design & delivery Responsible for the management of sub-contractors Assist with coordination of internal and external resources Continually evaluate, review, and report the performance of sub-contractors Skills: Ability to work well as part of a team but also work efficiently on your own Commercial awareness Strong leadership qualities Driven to achieve with a can-do attitude Technical expertise on multiple BMS/HVAC products Good attention to detail Exceptional time management and organisational skills Self-motivated, responsible, and accountable Customer Service Skills - ability to communicate effectively both verbally and in writing Ability to use Microsoft office including Project Package: £65-£70k £6800 car allowance
Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking team, you will have the opportunity to contribute your expertise and align with their values. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements. What you'll need to succeed Proven experience in successfully delivering Service Management within an Azure environment. Certification at the level of ITIL V3 Expert, V4 Managing Professional, or ISO 20000 Practitioner. Demonstrable experience in managing third-party vendors and ensuring compliance with IT and security standards. Extensive experience in managing teams across the ITIL life cycle. Excellent communication and collaboration skills. What you'll get in return The flexibility of a fully remote working setup. A competitive salary and benefits package. Ongoing learning, training, and career development opportunities 25 days annual leave + 8 bank holidays Life Assurance coverage (4x your Annual Salary). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/04/2024
Full time
Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking team, you will have the opportunity to contribute your expertise and align with their values. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements. What you'll need to succeed Proven experience in successfully delivering Service Management within an Azure environment. Certification at the level of ITIL V3 Expert, V4 Managing Professional, or ISO 20000 Practitioner. Demonstrable experience in managing third-party vendors and ensuring compliance with IT and security standards. Extensive experience in managing teams across the ITIL life cycle. Excellent communication and collaboration skills. What you'll get in return The flexibility of a fully remote working setup. A competitive salary and benefits package. Ongoing learning, training, and career development opportunities 25 days annual leave + 8 bank holidays Life Assurance coverage (4x your Annual Salary). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experienced IT Service Desk Team Leader. This role is tailor-made for individuals who aspire to excel in IT leadership, guiding their team to deliver exceptional service and continually improve operational standards and processes. Joining our team offers the perfect opportunity to ignite your career in IT leadership, supported by comprehensive personal development opportunities. You'll receive training and exposure to cutting-edge technology, empowering you to lead your team to new heights within a rapidly growing company. Expect a vibrant and inclusive culture that nurtures your potential and rewards your dedication. Key Responsibilities: Lead and inspire a dedicated team of 1st and 2nd Line Support professionals, fostering a collaborative and supportive environment where everyone can thrive. Drive operational excellence by ensuring efficient working practices and consistently achieving service level targets. Champion continuous improvement initiatives to enhance team performance, streamline processes, and elevate customer satisfaction. Maintain clear communication channels, ensuring timely updates to end users and stakeholders regarding ticket progress and resolutions. Prioritize and allocate tickets based on impact and urgency, ensuring timely resolution and escalation when necessary. Collaborate with external suppliers to manage, update, and resolve user tickets, maintaining strong vendor relationships. What You Would Bring: Proven experience in a service desk environment, with a demonstrated track record of leadership and team management. A genuine passion for IT leadership and a commitment to fostering team development and growth. Exceptional communication skills, with the ability to motivate and inspire team members to achieve their full potential. Strong troubleshooting and problem-solving abilities, coupled with a proactive approach to resolving technical issues. Familiarity with Microsoft Office, Windows, ITIL, and Azure AD is advantageous, but not essential. If you are an ambitious IT leader with a drive to empower your team, enhance operational efficiency, and elevate service standards, we invite you to apply and embark on an exciting journey with us. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
30/04/2024
Full time
IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experienced IT Service Desk Team Leader. This role is tailor-made for individuals who aspire to excel in IT leadership, guiding their team to deliver exceptional service and continually improve operational standards and processes. Joining our team offers the perfect opportunity to ignite your career in IT leadership, supported by comprehensive personal development opportunities. You'll receive training and exposure to cutting-edge technology, empowering you to lead your team to new heights within a rapidly growing company. Expect a vibrant and inclusive culture that nurtures your potential and rewards your dedication. Key Responsibilities: Lead and inspire a dedicated team of 1st and 2nd Line Support professionals, fostering a collaborative and supportive environment where everyone can thrive. Drive operational excellence by ensuring efficient working practices and consistently achieving service level targets. Champion continuous improvement initiatives to enhance team performance, streamline processes, and elevate customer satisfaction. Maintain clear communication channels, ensuring timely updates to end users and stakeholders regarding ticket progress and resolutions. Prioritize and allocate tickets based on impact and urgency, ensuring timely resolution and escalation when necessary. Collaborate with external suppliers to manage, update, and resolve user tickets, maintaining strong vendor relationships. What You Would Bring: Proven experience in a service desk environment, with a demonstrated track record of leadership and team management. A genuine passion for IT leadership and a commitment to fostering team development and growth. Exceptional communication skills, with the ability to motivate and inspire team members to achieve their full potential. Strong troubleshooting and problem-solving abilities, coupled with a proactive approach to resolving technical issues. Familiarity with Microsoft Office, Windows, ITIL, and Azure AD is advantageous, but not essential. If you are an ambitious IT leader with a drive to empower your team, enhance operational efficiency, and elevate service standards, we invite you to apply and embark on an exciting journey with us. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Overview of Department: Our client is a leader in the development of Missile Systems. The Mission Planning and Control Software Department produce desktop solutions for planning activities on a range of weapon systems. They also facilitate the integration of their products into third party planning applications. Other areas include; diagnostic and maintenance tools, and bespoke software components for launchers. Applicants must be highly proficient in C++ and/or Core Java. They are looking to recruit across various departmental activities including mission planning applications and launcher sub-systems. Responsibilities: In conjunction with the rest of the project team, participate in the design, development and proving activities for a launcher sub-system To undertake a full range of engineering activities in line with relevant company processes and standards Must be capable of taking ownership of features The role includes system integration activities on a virtual test environment and potentially representative and deliverable hardware Depending on the skills of the engineer the role could potentially require involvement in the whole development life cycle from Architectural specification of the software product through to the testing and verification The role will include supporting the production of project documentation Knowledge/Qualifications/Attributes: A Software Engineer capable of design, development and proving of complex software products The ability to communicate technical issues with other engineers and stakeholders from different skill areas Operating as part of a collaborative Agile team Knowledge of Software development practices and processes is required Familiarity with a range of CI/CD/DevOps toolsets; Jira, GitHub, Jenkins in particular Mandatory knowledge of C++ or Core Java. Having both is desirable Desirable knowledge includes, Java FX, QT, MISRA and Google Test
30/04/2024
Project-based
Overview of Department: Our client is a leader in the development of Missile Systems. The Mission Planning and Control Software Department produce desktop solutions for planning activities on a range of weapon systems. They also facilitate the integration of their products into third party planning applications. Other areas include; diagnostic and maintenance tools, and bespoke software components for launchers. Applicants must be highly proficient in C++ and/or Core Java. They are looking to recruit across various departmental activities including mission planning applications and launcher sub-systems. Responsibilities: In conjunction with the rest of the project team, participate in the design, development and proving activities for a launcher sub-system To undertake a full range of engineering activities in line with relevant company processes and standards Must be capable of taking ownership of features The role includes system integration activities on a virtual test environment and potentially representative and deliverable hardware Depending on the skills of the engineer the role could potentially require involvement in the whole development life cycle from Architectural specification of the software product through to the testing and verification The role will include supporting the production of project documentation Knowledge/Qualifications/Attributes: A Software Engineer capable of design, development and proving of complex software products The ability to communicate technical issues with other engineers and stakeholders from different skill areas Operating as part of a collaborative Agile team Knowledge of Software development practices and processes is required Familiarity with a range of CI/CD/DevOps toolsets; Jira, GitHub, Jenkins in particular Mandatory knowledge of C++ or Core Java. Having both is desirable Desirable knowledge includes, Java FX, QT, MISRA and Google Test
Your new company My client is a world leader in outsourced marketing execution. They have a proven track record of delivering cost-effective, innovative, and sustainable solutions. Trust by some of the world's most successful brands. Their global presence spans over 50 countries, offering unparalleled reach and scalability. They are committed to reducing complexity, increasing efficiency, and enhancing brand consistency for their clients. A unique blend of dedicated teams, proven processes, and cutting edge technology allows them to deliver an impressive ROI for their customers. Joining my client, you will become part of a dynamic, ambitious, and forward-thinking company that values it's people and their professional growth. If you're looking for a challenging and rewarding career, then my client could be the perfect fit. Your new role Are you passionate about HR Systems and looking for a role where you can make a real impact. We have an exciting opportunity to join a forward-thinking company as a HR Systems Analyst. In this role, you will take the lead on all aspects of their Dayforce HR Systems, from managing the delivery of activities, providing technical expertise, and ensuring that services meets business needs. You will be at the forefront of creating a culture of continuous improvement and process optimization. This role will see you leading on configuration design and implementing systematic solutions, shaping the way the business works. You will also play a crucial role in elevating their colleague and candidate experience, from recreating their HRM, Payroll and escalation of mailbox queries. If you are someone who's looking for a fast-paced role and eager to drive change which will have a real impact on business, then this role will be for you. What you'll need to succeed Experience of working in a HR Operations/HR Systems department, preferably within a global role. Certifications in HRIS platforms, preferably Dayforce. Experience in ERP, preferably Dayforce. Ability to configure system integrations and system configuration. Good SQL, XML and HTML experience is required. Ability to configure system integrations and system configuration. Strong HR Systems aptitude with good knowledge of general HR related reporting, archiving, employee file management requirements. Ability to learn and become an expert in Dayforce, in addition to having the ability to train others in their use. Experience of configuring Dayforce including creating/enhancing workflows, system notifications and report building. Experience of Power BI and in particular, creating dashboards in Dayforce What you'll get in return Join a business where it's committed to being a great place to work for everyone. They offer career opportunities around the world. Offering inclusive and culturally aligned training. They are committed to building diversity, equity, and inclusion principles into all their development and training programs. They provide standard benefits like pensions and childcare vouchers2. Also offer life assurance, income protection, season ticket loans, eye care vouchers, cycle to work scheme, and Employee Assistance scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/04/2024
Full time
Your new company My client is a world leader in outsourced marketing execution. They have a proven track record of delivering cost-effective, innovative, and sustainable solutions. Trust by some of the world's most successful brands. Their global presence spans over 50 countries, offering unparalleled reach and scalability. They are committed to reducing complexity, increasing efficiency, and enhancing brand consistency for their clients. A unique blend of dedicated teams, proven processes, and cutting edge technology allows them to deliver an impressive ROI for their customers. Joining my client, you will become part of a dynamic, ambitious, and forward-thinking company that values it's people and their professional growth. If you're looking for a challenging and rewarding career, then my client could be the perfect fit. Your new role Are you passionate about HR Systems and looking for a role where you can make a real impact. We have an exciting opportunity to join a forward-thinking company as a HR Systems Analyst. In this role, you will take the lead on all aspects of their Dayforce HR Systems, from managing the delivery of activities, providing technical expertise, and ensuring that services meets business needs. You will be at the forefront of creating a culture of continuous improvement and process optimization. This role will see you leading on configuration design and implementing systematic solutions, shaping the way the business works. You will also play a crucial role in elevating their colleague and candidate experience, from recreating their HRM, Payroll and escalation of mailbox queries. If you are someone who's looking for a fast-paced role and eager to drive change which will have a real impact on business, then this role will be for you. What you'll need to succeed Experience of working in a HR Operations/HR Systems department, preferably within a global role. Certifications in HRIS platforms, preferably Dayforce. Experience in ERP, preferably Dayforce. Ability to configure system integrations and system configuration. Good SQL, XML and HTML experience is required. Ability to configure system integrations and system configuration. Strong HR Systems aptitude with good knowledge of general HR related reporting, archiving, employee file management requirements. Ability to learn and become an expert in Dayforce, in addition to having the ability to train others in their use. Experience of configuring Dayforce including creating/enhancing workflows, system notifications and report building. Experience of Power BI and in particular, creating dashboards in Dayforce What you'll get in return Join a business where it's committed to being a great place to work for everyone. They offer career opportunities around the world. Offering inclusive and culturally aligned training. They are committed to building diversity, equity, and inclusion principles into all their development and training programs. They provide standard benefits like pensions and childcare vouchers2. Also offer life assurance, income protection, season ticket loans, eye care vouchers, cycle to work scheme, and Employee Assistance scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
*Fluent English and Spanish* We are seeking a seasoned Business Change Manager with extensive experience in leading global ERP replacement initiatives. You will need to be fluent in English and Spanish, possessing exceptional communication skills to effectively engage and inspire dispersed teams across the UK and Spain. As a pivotal member of our team, you will lead change management efforts to ensure the successful adoption and integration of a new ERP system, leveraging your expertise to win the hearts and minds of stakeholders and drive organisational transformation. Responsibilities: Lead change management activities for a global ERP replacement project, including stakeholder engagement, communication planning, and training initiatives. Develop and implement change management strategies and plans tailored to the unique needs and cultures of teams in the UK and Spain. Collaborate with cross-functional teams to assess organisational readiness for change, identify potential risks and barriers, and develop mitigation strategies. Act as a trusted advisor to senior leadership, providing guidance and recommendations on change management best practices and strategies for success. Foster a culture of openness, collaboration, and continuous improvement, championing the benefits and opportunities of the ERP replacement to stakeholders at all levels of the organisation. Create and deliver compelling communications, presentations, and training materials in both English and Spanish to ensure clarity and understanding among diverse audiences. Build strong relationships with key stakeholders across the UK and Spain, serving as a liaison between business units, IT teams, and external vendors to facilitate alignment and collaboration. Lead change impact assessments and stakeholder analysis to identify key influencers and champions who can support and drive change within their respective teams. Monitor and evaluate the effectiveness of change management activities, collecting feedback and insights to refine approaches and ensure successful adoption of the new ERP system. Stay abreast of industry trends, best practices, and emerging technologies related to change management and ERP implementations, sharing knowledge and insights with the project team and stakeholders. Requirements: Bachelor's degree in Business Administration, Organisational Psychology, or related field; Master's degree preferred. Proven experience leading change management efforts for global ERP replacement projects, preferably within multinational organisations. Fluent in both English and Spanish, with the ability to communicate effectively and confidently across diverse cultural and linguistic backgrounds. Strong interpersonal skills and the ability to build rapport and trust with stakeholders at all levels of the organisation. Exceptional written and verbal communication skills, with the ability to articulate complex concepts in a clear and compelling manner. Demonstrated ability to influence and persuade others, with a track record of successfully winning hearts and minds to drive organisational change. Experience developing and executing change management strategies, communication plans, and training programs to support large-scale initiatives. Proven ability to navigate ambiguity and lead teams through periods of transition and transformation. Project management certification (eg, PMP, PRINCE2) and change management certification (eg, Prosci) are desirable. Willingness to travel occasionally between the UK and Spain as needed to support project activities and engage with stakeholders. If you are passionate about driving organisational change and have the expertise to lead a successful ERP replacement initiative across multiple geographies, we invite you to apply for this exciting opportunity to make a meaningful impact on our organisation's future. Join us in shaping the future of our business through effective change management and collaboration. Apply now to be part of our dynamic team!
30/04/2024
Project-based
*Fluent English and Spanish* We are seeking a seasoned Business Change Manager with extensive experience in leading global ERP replacement initiatives. You will need to be fluent in English and Spanish, possessing exceptional communication skills to effectively engage and inspire dispersed teams across the UK and Spain. As a pivotal member of our team, you will lead change management efforts to ensure the successful adoption and integration of a new ERP system, leveraging your expertise to win the hearts and minds of stakeholders and drive organisational transformation. Responsibilities: Lead change management activities for a global ERP replacement project, including stakeholder engagement, communication planning, and training initiatives. Develop and implement change management strategies and plans tailored to the unique needs and cultures of teams in the UK and Spain. Collaborate with cross-functional teams to assess organisational readiness for change, identify potential risks and barriers, and develop mitigation strategies. Act as a trusted advisor to senior leadership, providing guidance and recommendations on change management best practices and strategies for success. Foster a culture of openness, collaboration, and continuous improvement, championing the benefits and opportunities of the ERP replacement to stakeholders at all levels of the organisation. Create and deliver compelling communications, presentations, and training materials in both English and Spanish to ensure clarity and understanding among diverse audiences. Build strong relationships with key stakeholders across the UK and Spain, serving as a liaison between business units, IT teams, and external vendors to facilitate alignment and collaboration. Lead change impact assessments and stakeholder analysis to identify key influencers and champions who can support and drive change within their respective teams. Monitor and evaluate the effectiveness of change management activities, collecting feedback and insights to refine approaches and ensure successful adoption of the new ERP system. Stay abreast of industry trends, best practices, and emerging technologies related to change management and ERP implementations, sharing knowledge and insights with the project team and stakeholders. Requirements: Bachelor's degree in Business Administration, Organisational Psychology, or related field; Master's degree preferred. Proven experience leading change management efforts for global ERP replacement projects, preferably within multinational organisations. Fluent in both English and Spanish, with the ability to communicate effectively and confidently across diverse cultural and linguistic backgrounds. Strong interpersonal skills and the ability to build rapport and trust with stakeholders at all levels of the organisation. Exceptional written and verbal communication skills, with the ability to articulate complex concepts in a clear and compelling manner. Demonstrated ability to influence and persuade others, with a track record of successfully winning hearts and minds to drive organisational change. Experience developing and executing change management strategies, communication plans, and training programs to support large-scale initiatives. Proven ability to navigate ambiguity and lead teams through periods of transition and transformation. Project management certification (eg, PMP, PRINCE2) and change management certification (eg, Prosci) are desirable. Willingness to travel occasionally between the UK and Spain as needed to support project activities and engage with stakeholders. If you are passionate about driving organisational change and have the expertise to lead a successful ERP replacement initiative across multiple geographies, we invite you to apply for this exciting opportunity to make a meaningful impact on our organisation's future. Join us in shaping the future of our business through effective change management and collaboration. Apply now to be part of our dynamic team!
Job Summary: Daily interaction with customers, sub-contractors, direct reports, and colleagues is a crucial element of the role and as such demands a person with a positive attitude, superb communication, and organisation skills. The principle aim of this role is to ensure the project team deliver contracts safely and on time with best possible financial result for the business, additionally, it is important that commercial risks are managed, mitigated, and eliminated where possible whilst ensuring the client's expectations are met. In this role you will be responsible for liaising between the Regional Manager, Sales Team and the project delivery team, so needs to own the whole in life project life ie commercial, delivery and staff leadership and management. Responsibilites: Reports to Regional Manager. Responsibility to protect the commercial interest of the company, alongside the Regional Manager. Full cost management of all projects including monthly cost to complete reviews, liaising with the Projects Coordinator and the Finance Team. Ensure compliance with company H&S and CDM requirements Ensure compliance with company quality procedures across all projects. Attend site Progress Meetings when required. Overall responsibility for ensuring submission of project variations and interim Application for Payment to the client. Overall responsibility for management of project variations and interim Application for Payment from our supply chain. Manage payment certs, Cash flow and Debt control, in liaison with Finance Team. Negotiate Final Account agreements where appropriate in conjunction with Regional Manager Assist project managers with contractual conflicts or negotiations when they arise. Co-ordinate with Estimating/Sales at a pre-sales technical/commercial level Attend project handover meeting(s) with Sales and Project Manager to agree project deliverables. Resource management to assist with coordination of resources, working closely with Engineering Team. Prepare monthly revenue forecast reports and WIP Management. Responsible for overseeing project procurement as necessary. Responsible for the management and support of Project Managers Responsible for the management of sub-contractors, both contractually and commercially and can deliver any given project. Package: £75-80k with a car allowance and benefits package.
30/04/2024
Full time
Job Summary: Daily interaction with customers, sub-contractors, direct reports, and colleagues is a crucial element of the role and as such demands a person with a positive attitude, superb communication, and organisation skills. The principle aim of this role is to ensure the project team deliver contracts safely and on time with best possible financial result for the business, additionally, it is important that commercial risks are managed, mitigated, and eliminated where possible whilst ensuring the client's expectations are met. In this role you will be responsible for liaising between the Regional Manager, Sales Team and the project delivery team, so needs to own the whole in life project life ie commercial, delivery and staff leadership and management. Responsibilites: Reports to Regional Manager. Responsibility to protect the commercial interest of the company, alongside the Regional Manager. Full cost management of all projects including monthly cost to complete reviews, liaising with the Projects Coordinator and the Finance Team. Ensure compliance with company H&S and CDM requirements Ensure compliance with company quality procedures across all projects. Attend site Progress Meetings when required. Overall responsibility for ensuring submission of project variations and interim Application for Payment to the client. Overall responsibility for management of project variations and interim Application for Payment from our supply chain. Manage payment certs, Cash flow and Debt control, in liaison with Finance Team. Negotiate Final Account agreements where appropriate in conjunction with Regional Manager Assist project managers with contractual conflicts or negotiations when they arise. Co-ordinate with Estimating/Sales at a pre-sales technical/commercial level Attend project handover meeting(s) with Sales and Project Manager to agree project deliverables. Resource management to assist with coordination of resources, working closely with Engineering Team. Prepare monthly revenue forecast reports and WIP Management. Responsible for overseeing project procurement as necessary. Responsible for the management and support of Project Managers Responsible for the management of sub-contractors, both contractually and commercially and can deliver any given project. Package: £75-80k with a car allowance and benefits package.
This role is at the heart of the SAP and Corporate Functions team within Consumer Healthcare (CHC) Digital. They are an energized team committed to propelling one of the world's top pharmaceutical leaders through its thrilling transformation journey. As they carve out their path to full autonomy within the company, they're on a mission to sculpt a cutting-edge digital Powerhouse, envisioning SAP as the robust foundation empowering their systems and supporting functions applications. Role Overview: As a SAP Treasury Architect, you'll play a crucial role in delivering user-friendly solutions for Consumer Healthcare Business to run their operations smoothly and sustainably. You'll analyse, design, and develop functionalities within SAP, ensuring they meet the company's needs. You'll collaborate closely with key stakeholders to define product roadmaps and ensure alignment with business processes and strategic objectives. Key Responsibilities: Perform functional and technical architecture analysis, design, and development of Treasury within an SAP ecosystem. Contribute to architecture design reviews, product roadmap, and strategy definition within the Treasury domain. Develop a deep understanding of the company's business processes and strategy through collaboration with key users and process owners. Translate high-level requirements into detailed architecture solutions and document systems and process requirements. Collaborate with the development team to implement solutions as per product development standards and business requirements. Provide architecture and design guidance to the development team and support resolution of blocking issues. Ensure end-to-end process integration and consistency, covering operational, statutory, and legal requirements. Act as the highest level of support within the company in the event of business continuity incidents affecting operations. Requirements: Broad experience in implementing and maintaining SAP Treasury modules such as SAP IHC, CLM, TRM, BAM, BCM, and MBC. Knowledge of SAP S4 Business Planning & Consolidation (BPC) and Embedded Analytics for Treasury module is a plus. Solid communication, engagement, and configuration skills. Ability to translate functional specifications into technical design documents and manage delivery of desired functionality. Project management experience and continuous improvement mindset. Deep understanding of Application and technology Architecture. Knowledge of SAP S/4 HANA and agile ways of working is essential. Familiarity with current SAP software trends in Treasury domain. Interested to know more? Apply now and be a part of shaping the future of Consumer Healthcare.
30/04/2024
Full time
This role is at the heart of the SAP and Corporate Functions team within Consumer Healthcare (CHC) Digital. They are an energized team committed to propelling one of the world's top pharmaceutical leaders through its thrilling transformation journey. As they carve out their path to full autonomy within the company, they're on a mission to sculpt a cutting-edge digital Powerhouse, envisioning SAP as the robust foundation empowering their systems and supporting functions applications. Role Overview: As a SAP Treasury Architect, you'll play a crucial role in delivering user-friendly solutions for Consumer Healthcare Business to run their operations smoothly and sustainably. You'll analyse, design, and develop functionalities within SAP, ensuring they meet the company's needs. You'll collaborate closely with key stakeholders to define product roadmaps and ensure alignment with business processes and strategic objectives. Key Responsibilities: Perform functional and technical architecture analysis, design, and development of Treasury within an SAP ecosystem. Contribute to architecture design reviews, product roadmap, and strategy definition within the Treasury domain. Develop a deep understanding of the company's business processes and strategy through collaboration with key users and process owners. Translate high-level requirements into detailed architecture solutions and document systems and process requirements. Collaborate with the development team to implement solutions as per product development standards and business requirements. Provide architecture and design guidance to the development team and support resolution of blocking issues. Ensure end-to-end process integration and consistency, covering operational, statutory, and legal requirements. Act as the highest level of support within the company in the event of business continuity incidents affecting operations. Requirements: Broad experience in implementing and maintaining SAP Treasury modules such as SAP IHC, CLM, TRM, BAM, BCM, and MBC. Knowledge of SAP S4 Business Planning & Consolidation (BPC) and Embedded Analytics for Treasury module is a plus. Solid communication, engagement, and configuration skills. Ability to translate functional specifications into technical design documents and manage delivery of desired functionality. Project management experience and continuous improvement mindset. Deep understanding of Application and technology Architecture. Knowledge of SAP S/4 HANA and agile ways of working is essential. Familiarity with current SAP software trends in Treasury domain. Interested to know more? Apply now and be a part of shaping the future of Consumer Healthcare.
The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal point for your clients, using a confident, professional and transparent approach to build effective engagements and productive relationships, handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs, KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a DevOps environment Effective verbal and written communication skills, capable of simplifying complex concepts for stakeholders across all seniority levels, up to Director Level. Demonstrated enthusiasm for knowledge-sharing and mentoring junior team members Proficient in continuous service improvement using agile methodologies (Scrum, etc.) Capable of working under pressure and meeting tight deadlines, demonstrating clear prioritization in a fast-paced and agile environment N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Matthew Craig here at ISR to learn more?
30/04/2024
Full time
The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal point for your clients, using a confident, professional and transparent approach to build effective engagements and productive relationships, handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs, KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a DevOps environment Effective verbal and written communication skills, capable of simplifying complex concepts for stakeholders across all seniority levels, up to Director Level. Demonstrated enthusiasm for knowledge-sharing and mentoring junior team members Proficient in continuous service improvement using agile methodologies (Scrum, etc.) Capable of working under pressure and meeting tight deadlines, demonstrating clear prioritization in a fast-paced and agile environment N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Matthew Craig here at ISR to learn more?
THE SCOPE With 30 years of history, We are one of the international leaders in both landbased and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, we are looking for a Domain Architect to join its Architecture team. YOUR ROLE Bridging the gap between the technical and non-technical: able to speak on behalf of technical teams and facilitate the relationships with indirect stakeholders Making and guiding decisions : able to make decisions characterized by managed levels of risk and complexity, and recommends decisions as risk and complexity increase. Capable of resolving technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions Turning business problems into technical design : designs systems characterized by managed levels of risk, manageable business and technical complexity, and meaningful impact. Works with well-understood technology and identify appropriate patterns Understanding the whole context : able to understand trends and practices outside their team and how these will impact their work. Able to understand how their work fits into the broader strategy and historical context. Capable of considering the patterns and interactions on a larger scale Governance : understands how governance works and what governance is required. Capable of taking responsibility for the assurance of parts of a service, knows what risks need to be managed Strategy : capable of applying strategy, using patterns, standards, policies, roadmaps and vision statements. Able to challenge them and provide guidance YOUR PROFILE Master's or bachelor's degree in computing with proven experience working with OOP as a developer At least 10 years' experience in software development and web architecture Experience advising on software architecture Knowledge of Bitbucket , TeamCity and AWS In-depth knowledge of Object-oriented Development (C#, .NET, Dart) Knowledge of WebGL Experience with Agile development Interested in the processes implemented under the abstraction layer, tools and frameworks Knowledge of Design patterns , DDD Excellent organizational and leadership skills Fluent in French and in English Strong communication skills Highly analytical mindset , with an ability to see both the big picture and the details Capacity to handle a big existing code base Knowledge of Web security & OWASP 10 risks Knowledge of Messaging Architecture and Data Architecture practice is a plus
30/04/2024
Project-based
THE SCOPE With 30 years of history, We are one of the international leaders in both landbased and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, we are looking for a Domain Architect to join its Architecture team. YOUR ROLE Bridging the gap between the technical and non-technical: able to speak on behalf of technical teams and facilitate the relationships with indirect stakeholders Making and guiding decisions : able to make decisions characterized by managed levels of risk and complexity, and recommends decisions as risk and complexity increase. Capable of resolving technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions Turning business problems into technical design : designs systems characterized by managed levels of risk, manageable business and technical complexity, and meaningful impact. Works with well-understood technology and identify appropriate patterns Understanding the whole context : able to understand trends and practices outside their team and how these will impact their work. Able to understand how their work fits into the broader strategy and historical context. Capable of considering the patterns and interactions on a larger scale Governance : understands how governance works and what governance is required. Capable of taking responsibility for the assurance of parts of a service, knows what risks need to be managed Strategy : capable of applying strategy, using patterns, standards, policies, roadmaps and vision statements. Able to challenge them and provide guidance YOUR PROFILE Master's or bachelor's degree in computing with proven experience working with OOP as a developer At least 10 years' experience in software development and web architecture Experience advising on software architecture Knowledge of Bitbucket , TeamCity and AWS In-depth knowledge of Object-oriented Development (C#, .NET, Dart) Knowledge of WebGL Experience with Agile development Interested in the processes implemented under the abstraction layer, tools and frameworks Knowledge of Design patterns , DDD Excellent organizational and leadership skills Fluent in French and in English Strong communication skills Highly analytical mindset , with an ability to see both the big picture and the details Capacity to handle a big existing code base Knowledge of Web security & OWASP 10 risks Knowledge of Messaging Architecture and Data Architecture practice is a plus
Position Benefits Full-time position with great roster Great workshop culture & supportive network Overtime opportunities The Business A renowned provider of hydraulic and pneumatic solutions catering to the diverse needs of industries in the Gladstone region. The experienced team ensures that clients receive top-quality hydraulic and pneumatic components, delivering efficient fluid power solutions in the region. The Opportunity An opportunity has arisen to employ an experienced Fitter with Hydraulic experience to join the team. The role is full-time with great potential for overtime. About You Current drivers' licence Trade qualified Fitter Experience with hydraulic cylinder, pneumatics a must Ability to rebuild cylinders. Ability to build and commission power units Able to read hydraulic schematics. Current Rio Tinto medical card & BSL induction desirable Workshop work with ability for mobile service Your Reward Full time position - $40-$50 depending on experience Roster 4/4, 4/2 (Monday Thursday, next week Tuesday Friday) Overtime penalties apply Excellent culture and leadership team Even Better Living For a glimpse of the fantastic lifestyle and even better living you can enjoy here in the Central Queensland region, watch our short 90 second video featuring Gorden Tallis. Watch Video Now Next Steps To register your interest click the Apply for this job now button, without delay. To discuss this opportunity, or if you have questions, contact Jodi for a confidential discussion on or
30/04/2024
Position Benefits Full-time position with great roster Great workshop culture & supportive network Overtime opportunities The Business A renowned provider of hydraulic and pneumatic solutions catering to the diverse needs of industries in the Gladstone region. The experienced team ensures that clients receive top-quality hydraulic and pneumatic components, delivering efficient fluid power solutions in the region. The Opportunity An opportunity has arisen to employ an experienced Fitter with Hydraulic experience to join the team. The role is full-time with great potential for overtime. About You Current drivers' licence Trade qualified Fitter Experience with hydraulic cylinder, pneumatics a must Ability to rebuild cylinders. Ability to build and commission power units Able to read hydraulic schematics. Current Rio Tinto medical card & BSL induction desirable Workshop work with ability for mobile service Your Reward Full time position - $40-$50 depending on experience Roster 4/4, 4/2 (Monday Thursday, next week Tuesday Friday) Overtime penalties apply Excellent culture and leadership team Even Better Living For a glimpse of the fantastic lifestyle and even better living you can enjoy here in the Central Queensland region, watch our short 90 second video featuring Gorden Tallis. Watch Video Now Next Steps To register your interest click the Apply for this job now button, without delay. To discuss this opportunity, or if you have questions, contact Jodi for a confidential discussion on or
Request Technology - Craig Johnson
San Francisco, California
*We are unable to sponsor for this Remote permanent role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Senior RBAC Engineer, preferably with strong SailPoint experience. This individual will be a technical leader in RBAC solutions and should also be able to effectively collaborate, acting as a liaison with business and technology partners. This role requires extensive background and experience in Identity Management and Role-based Access Control. Responsibilities: Analyze the users, including their workflows and the resources they need. Conduct audits of the roles on an ongoing basis to keep them up to date and align them with current requirements. Create a basic role that includes the access every user needs. Determine which roles have a common set of access requirements. Ensure RBAC is integrated across all systems across the organization. Establish a process for handling role changes, including setting up and decommissioning users. Identify the resources that require access control. Qualifications: 8+ years of IT experience with 5+ years developing and implementing enterprise RBAC solutions Excellent written and verbal communication Collaborative approach to problem solving Work well under pressure to produce results Sensitivity to business processes and drivers Demonstrated history of influencing change within teams and across the organization Bachelor's and/or Master's degree in Computer Science, Computer Engineering, Information Systems, etc. (or demonstrated professional experience)
30/04/2024
Full time
*We are unable to sponsor for this Remote permanent role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Senior RBAC Engineer, preferably with strong SailPoint experience. This individual will be a technical leader in RBAC solutions and should also be able to effectively collaborate, acting as a liaison with business and technology partners. This role requires extensive background and experience in Identity Management and Role-based Access Control. Responsibilities: Analyze the users, including their workflows and the resources they need. Conduct audits of the roles on an ongoing basis to keep them up to date and align them with current requirements. Create a basic role that includes the access every user needs. Determine which roles have a common set of access requirements. Ensure RBAC is integrated across all systems across the organization. Establish a process for handling role changes, including setting up and decommissioning users. Identify the resources that require access control. Qualifications: 8+ years of IT experience with 5+ years developing and implementing enterprise RBAC solutions Excellent written and verbal communication Collaborative approach to problem solving Work well under pressure to produce results Sensitivity to business processes and drivers Demonstrated history of influencing change within teams and across the organization Bachelor's and/or Master's degree in Computer Science, Computer Engineering, Information Systems, etc. (or demonstrated professional experience)
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
30/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
30/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development