2nd Line Support | Azure | Networks | Virtualisation | Servers | Bristol | Hybrid | £30,000 - £34,000 Method Resourcing have continued their partnership with a growing SaaS company in the financial sector, who are looking for a 2nd Line Support Professional to join their Service Desk team. This role is based Hybrid (one day a week) in their North Bristol office, and is paying between £30,000 - £34,000. Role Overview: As a Service Desk Technician, you'll play a crucial role in ensuring the smooth operation of our IT systems by handling incidents, service requests, and BAU (Business As Usual) duties for our infrastructure. This role will involve feeding and maintaining our networks and Servers, ensuring they're properly patched, and responding to alerts in a timely manner. You'll work closely with a team of three, with a focus on Tier 1 support, while also assisting in escalations from the Technician role. Key Responsibilities: Handling incidents and service requests in a timely and efficient manner, ensuring minimal disruption to operations. Performing BAU duties for our infrastructure, including maintaining and patching networks and Servers. Collaborating with team members to address escalated issues and provide effective solutions. Assisting with virtualization, network, server, Azure, and Office 365 tasks as needed. Contributing to the overall improvement of our IT services and infrastructure. Requirements: Previous experience in a 1st Line Support or Technician role is preferred. Strong knowledge of virtualization, networks, Servers, Azure, and Office 365. Excellent troubleshooting and problem-solving skills. Ability to work well in a team and communicate effectively with colleagues and end-users. A proactive attitude and a willingness to take on new challenges and responsibilities. If you're interested, please submit a copy of your latest CV and a member of our team will be in touch to discuss your application. 2nd Line Support | Azure | Networks | Virtualisation | Servers | Bristol | Hybrid | £30,000 - £34,000
09/05/2024
Full time
2nd Line Support | Azure | Networks | Virtualisation | Servers | Bristol | Hybrid | £30,000 - £34,000 Method Resourcing have continued their partnership with a growing SaaS company in the financial sector, who are looking for a 2nd Line Support Professional to join their Service Desk team. This role is based Hybrid (one day a week) in their North Bristol office, and is paying between £30,000 - £34,000. Role Overview: As a Service Desk Technician, you'll play a crucial role in ensuring the smooth operation of our IT systems by handling incidents, service requests, and BAU (Business As Usual) duties for our infrastructure. This role will involve feeding and maintaining our networks and Servers, ensuring they're properly patched, and responding to alerts in a timely manner. You'll work closely with a team of three, with a focus on Tier 1 support, while also assisting in escalations from the Technician role. Key Responsibilities: Handling incidents and service requests in a timely and efficient manner, ensuring minimal disruption to operations. Performing BAU duties for our infrastructure, including maintaining and patching networks and Servers. Collaborating with team members to address escalated issues and provide effective solutions. Assisting with virtualization, network, server, Azure, and Office 365 tasks as needed. Contributing to the overall improvement of our IT services and infrastructure. Requirements: Previous experience in a 1st Line Support or Technician role is preferred. Strong knowledge of virtualization, networks, Servers, Azure, and Office 365. Excellent troubleshooting and problem-solving skills. Ability to work well in a team and communicate effectively with colleagues and end-users. A proactive attitude and a willingness to take on new challenges and responsibilities. If you're interested, please submit a copy of your latest CV and a member of our team will be in touch to discuss your application. 2nd Line Support | Azure | Networks | Virtualisation | Servers | Bristol | Hybrid | £30,000 - £34,000
Field Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start ASAP, ideally in May/June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The option between a £4,500 a year car allowance (+ milage) in place of a company vehicle is avilable. Key skills, experience & duties include: Perform regular site visits as an extension of the service desk team, assisting with break/fix issues, project work and setting up new equipment. Providing 1st/2nd Line Technical Support with the ability to troubleshoot, test, repair, and service technical equipment. On-Site Installation, Repair, and Maintenance, Diagnosing Errors and Technical Problems This position will cover the Central to Southern office areas, such as Cambridge, Coventry, Reading. The ideal candidate has a broad technical support background, highly experienced with the ability to work proficiently unsupervised. Always maintain excellent levels of customer service. Proven field service experience with a full UK Drivers' licence. Company car (or car allowance) options avilable.
09/05/2024
Full time
Field Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start ASAP, ideally in May/June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The option between a £4,500 a year car allowance (+ milage) in place of a company vehicle is avilable. Key skills, experience & duties include: Perform regular site visits as an extension of the service desk team, assisting with break/fix issues, project work and setting up new equipment. Providing 1st/2nd Line Technical Support with the ability to troubleshoot, test, repair, and service technical equipment. On-Site Installation, Repair, and Maintenance, Diagnosing Errors and Technical Problems This position will cover the Central to Southern office areas, such as Cambridge, Coventry, Reading. The ideal candidate has a broad technical support background, highly experienced with the ability to work proficiently unsupervised. Always maintain excellent levels of customer service. Proven field service experience with a full UK Drivers' licence. Company car (or car allowance) options avilable.
NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES PC TECHNICIAN Great soft skills because there is a lot of client interface Smarts & soft skills are everything Familiarity with SCCM is extremely helpful It's 100% desktop Start out at a six-month duration,but it can be renewed longer Project Tasks Image and configure end-user devices through MECM (SCCM) task sequence Deploy approved applications to endpoints through MECM Software Center Deliver and install endpoint devices and peripherals to end-user location Verify Workstation configuration and application functionality with end-user Troubleshoot any identified issues at the time of verification, or escalate to senior EUE team member Validate network printer installation Confirm presence of required mapped network drives Transfer local data where applicable Reclaim any replaced endpoint and peripherals to return to EUE inventory Communicate hardware deployment/reclaim with Asset Manager Skills Basic/Required Experience supporting Microsoft Windows 10 operating system Working knowledge of Microsoft 365 applications Ability to track and maintain hardware inventory (serial number/asset tag) to be communicated with Asset Manager Ability to lift equipment up to 30 lbs. (endpoint devices, peripherals) Preferred Experience supporting Microsoft Windows 11 operating system Experience with ServiceNow ITSM platform Experience with Microsoft Endpoint Configuration Manager (MECM) VACCINE REQUIRED Need a candidate to install and uninstall Software on 400 PC Laptops, desktops. All windows focused - 2-3 years experience
08/05/2024
Project-based
NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES PC TECHNICIAN Great soft skills because there is a lot of client interface Smarts & soft skills are everything Familiarity with SCCM is extremely helpful It's 100% desktop Start out at a six-month duration,but it can be renewed longer Project Tasks Image and configure end-user devices through MECM (SCCM) task sequence Deploy approved applications to endpoints through MECM Software Center Deliver and install endpoint devices and peripherals to end-user location Verify Workstation configuration and application functionality with end-user Troubleshoot any identified issues at the time of verification, or escalate to senior EUE team member Validate network printer installation Confirm presence of required mapped network drives Transfer local data where applicable Reclaim any replaced endpoint and peripherals to return to EUE inventory Communicate hardware deployment/reclaim with Asset Manager Skills Basic/Required Experience supporting Microsoft Windows 10 operating system Working knowledge of Microsoft 365 applications Ability to track and maintain hardware inventory (serial number/asset tag) to be communicated with Asset Manager Ability to lift equipment up to 30 lbs. (endpoint devices, peripherals) Preferred Experience supporting Microsoft Windows 11 operating system Experience with ServiceNow ITSM platform Experience with Microsoft Endpoint Configuration Manager (MECM) VACCINE REQUIRED Need a candidate to install and uninstall Software on 400 PC Laptops, desktops. All windows focused - 2-3 years experience
An exciting opportunity has arisen to join a global organisation as a Senio r Associate - IT Site Services Technician on a Contract basis in Poland , having good experience in IT Site Services . You will playing a key role in steering the End user requests and issues at local office and remote support. Skills: Having atleast 3 - 5 years of experience in System administrator/IT Technician Mobile Device Management, MFA Configuration in End user Systems Microsoft O356, One Drive, Share point, Digital Certificates configuration on end user systems Responsible for assets management & inventory includes Systems, Laptop's, Office IT equipment Audio & Video conferencing equipment management Ensure up & running all the AV equipment in Training rooms, Town Hall, Meeting rooms, VIP room Installing and Configuring VPN's on end user systems Troubleshooting basic Network related issues and WIFI issues. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Knowledge on Google Workspace is additional knowledge Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office versions and any other authorized desktop applications Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment and office AV equipment Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Configuration of Network Printers and Shared Printers Providing solutions at Desktop level support and application level System Related problems, Software Installations, Antivirus updating Performing LAN and WAN administration tasks as required. Perform both onsite and remote Help Desk tasks end-to-end Upgrading Operating System & Antivirus patches in users laptops and desktops Troubleshooting issues by administering on client machines remotely using remote desktop (RDP) or by through SCCM Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills. Excellent customer service skills that build high levels of customer satisfaction for internal and external clients. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, eg, management, individual contributors. Having Strong experience in agile ways of working. A degree in a computer science or a related field is desirable but not essential. If this position sounds of interest, please send across an updated CV and a member of the resource team will be in contact to proceed with your application.
08/05/2024
Project-based
An exciting opportunity has arisen to join a global organisation as a Senio r Associate - IT Site Services Technician on a Contract basis in Poland , having good experience in IT Site Services . You will playing a key role in steering the End user requests and issues at local office and remote support. Skills: Having atleast 3 - 5 years of experience in System administrator/IT Technician Mobile Device Management, MFA Configuration in End user Systems Microsoft O356, One Drive, Share point, Digital Certificates configuration on end user systems Responsible for assets management & inventory includes Systems, Laptop's, Office IT equipment Audio & Video conferencing equipment management Ensure up & running all the AV equipment in Training rooms, Town Hall, Meeting rooms, VIP room Installing and Configuring VPN's on end user systems Troubleshooting basic Network related issues and WIFI issues. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Knowledge on Google Workspace is additional knowledge Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office versions and any other authorized desktop applications Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment and office AV equipment Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Configuration of Network Printers and Shared Printers Providing solutions at Desktop level support and application level System Related problems, Software Installations, Antivirus updating Performing LAN and WAN administration tasks as required. Perform both onsite and remote Help Desk tasks end-to-end Upgrading Operating System & Antivirus patches in users laptops and desktops Troubleshooting issues by administering on client machines remotely using remote desktop (RDP) or by through SCCM Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills. Excellent customer service skills that build high levels of customer satisfaction for internal and external clients. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, eg, management, individual contributors. Having Strong experience in agile ways of working. A degree in a computer science or a related field is desirable but not essential. If this position sounds of interest, please send across an updated CV and a member of the resource team will be in contact to proceed with your application.
Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you'll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our clients' evolving needs and expectations. Key Responsibilities: Manage escalations from 1st/2nd Line Support Oversight of ticket system (Jira) Identify and address training requirements promptly Coach and lead technicians and apprentices Provide hands-on technical support Coordinate weekend on-call duties Drive process improvements and lead change initiatives Conduct team performance reviews and appraisals Maintain backup procedures and customer information Requirements: Proven experience in team management and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in Windows Server 2012, 2016 & 2019 Knowledge of Microsoft Windows 7 - 11 Understanding of WiFi technologies and network topologies Familiarity with Routers, managed Switches, and related hardware Preferred Experience: Microsoft certifications ITIL V3 or V4 VMware ESXi UniFi WiFi systems Veeam Backup and Replication Draytek Routers 3CX Phone System The Ideal Candidate: Hardworking and enthusiastic Confident communicator with excellent interpersonal skills Strong organisational and time management abilities Exceptional problem-solving and troubleshooting skills Attention to detail and commitment to accuracy Demonstrated leadership capabilities Benefits: Company-provided work phone and laptop Sick pay and pension scheme Casual dress code with provided company polo shirts Opportunities for skill development and training with industry leaders Birthday off as holiday Free on-site parking at our air-conditioned office Team building activities and social events Convenient access to Chippenham train station If you're ready to join a dynamic team and contribute to our mission of excellence, apply below!
07/05/2024
Full time
Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you'll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our clients' evolving needs and expectations. Key Responsibilities: Manage escalations from 1st/2nd Line Support Oversight of ticket system (Jira) Identify and address training requirements promptly Coach and lead technicians and apprentices Provide hands-on technical support Coordinate weekend on-call duties Drive process improvements and lead change initiatives Conduct team performance reviews and appraisals Maintain backup procedures and customer information Requirements: Proven experience in team management and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in Windows Server 2012, 2016 & 2019 Knowledge of Microsoft Windows 7 - 11 Understanding of WiFi technologies and network topologies Familiarity with Routers, managed Switches, and related hardware Preferred Experience: Microsoft certifications ITIL V3 or V4 VMware ESXi UniFi WiFi systems Veeam Backup and Replication Draytek Routers 3CX Phone System The Ideal Candidate: Hardworking and enthusiastic Confident communicator with excellent interpersonal skills Strong organisational and time management abilities Exceptional problem-solving and troubleshooting skills Attention to detail and commitment to accuracy Demonstrated leadership capabilities Benefits: Company-provided work phone and laptop Sick pay and pension scheme Casual dress code with provided company polo shirts Opportunities for skill development and training with industry leaders Birthday off as holiday Free on-site parking at our air-conditioned office Team building activities and social events Convenient access to Chippenham train station If you're ready to join a dynamic team and contribute to our mission of excellence, apply below!
Endeavour Recruitment has an excellent permanent position for a Systems Administrator to join a dynamic team based in Winchester. Work environment: To work as a member of the IT Services team, working with and reporting to the Head and Assistant Head of IT Services to analyse, design, implement, maintain, and support IT infrastructure. The environment has an extensive wired and wireless network covering many buildings, consisting of more than 3000 PCs, laptops, Chromebooks and 120 Servers. PCs all run Windows, whilst the Servers run a mixture of VMware, Microsoft Server, and Linux OSs. Responsibilities: Analyse, design, implement, maintain, and support the IT infrastructure - including: Desktop and server applications Desktop and server endpoint security systems Desktop and server OS Deployment of desktops, physical and virtual Servers Network services, Firewall, Switches, wireless and network access control. Network storage and backup. Cloud services System and network analysis, vulnerability scanning, health monitoring and logging services. To act as higher-tier support to the team of IT Technicians, however excellent customer service skills are required as you will be supporting internal and external members. Work with the Head of IT Services to develop IT systems, policies, and good practice. Keep abreast of IT trends, and how they will impact the environment. Ensuring that tasks above are well documented and filed. Producing training materials for users as required. Be willing and able to carry out all the tasks expected of the IT technicians. Conforming to legal requirements, eg Data Protection Act, Abuse of Computers Act, and software licensing agreements, and encouraging other users to do the same. Undertaking training as required. Prioritising the safeguarding and participating in training on safeguarding matters. Contributing to the elimination of unlawful discrimination, harassment, and victimisation; advancing equality of opportunity and fostering good relations between people who share a protected characteristic and those who do not. Any other duties that may be reasonably required. Are you looking for a fun, varied role to grow within a great team? Please get in touch for further details!
03/05/2024
Full time
Endeavour Recruitment has an excellent permanent position for a Systems Administrator to join a dynamic team based in Winchester. Work environment: To work as a member of the IT Services team, working with and reporting to the Head and Assistant Head of IT Services to analyse, design, implement, maintain, and support IT infrastructure. The environment has an extensive wired and wireless network covering many buildings, consisting of more than 3000 PCs, laptops, Chromebooks and 120 Servers. PCs all run Windows, whilst the Servers run a mixture of VMware, Microsoft Server, and Linux OSs. Responsibilities: Analyse, design, implement, maintain, and support the IT infrastructure - including: Desktop and server applications Desktop and server endpoint security systems Desktop and server OS Deployment of desktops, physical and virtual Servers Network services, Firewall, Switches, wireless and network access control. Network storage and backup. Cloud services System and network analysis, vulnerability scanning, health monitoring and logging services. To act as higher-tier support to the team of IT Technicians, however excellent customer service skills are required as you will be supporting internal and external members. Work with the Head of IT Services to develop IT systems, policies, and good practice. Keep abreast of IT trends, and how they will impact the environment. Ensuring that tasks above are well documented and filed. Producing training materials for users as required. Be willing and able to carry out all the tasks expected of the IT technicians. Conforming to legal requirements, eg Data Protection Act, Abuse of Computers Act, and software licensing agreements, and encouraging other users to do the same. Undertaking training as required. Prioritising the safeguarding and participating in training on safeguarding matters. Contributing to the elimination of unlawful discrimination, harassment, and victimisation; advancing equality of opportunity and fostering good relations between people who share a protected characteristic and those who do not. Any other duties that may be reasonably required. Are you looking for a fun, varied role to grow within a great team? Please get in touch for further details!
*Role is onsite 5 days per week, we are unable to sponsor for this contract role* Prestigious Enterprise Company is currently seeking a Desktop SCCM Technician. Candidate will be responsible for the support, and on-going operation of the desktop and virtual desktop (SCCM) platforms. The position serves to drive change in technology and process to bring functionality, supportability, and security to the desktop infrastructure. Responsibilities: Provides support to staff. Documents common troubleshooting steps for first and second-level support teams. Performs routine and preventative system maintenance and implements changes to address production issues. Regularly participates in monthly off-hours maintenance windows. Qualifications: Bachelor's degree preferred. 3+ years of direct experience engineering desktop solutions in a large, global professional services firm. Additional experience supporting and administering desktop technologies including system patching, encryption, SCCM is preferred. Excellent written and verbal communication skills. Ability to clearly convey information to a broad audience. Technologies: Microsoft Systems Center Configuration Manager (SCCM), including: OS build deployments and task sequences. Microsoft Windows desktop management Basic Active Directory and Group Policy administration. Basic Windows OS security. Citrix virtual application and virtual desktop administration.
24/04/2024
Project-based
*Role is onsite 5 days per week, we are unable to sponsor for this contract role* Prestigious Enterprise Company is currently seeking a Desktop SCCM Technician. Candidate will be responsible for the support, and on-going operation of the desktop and virtual desktop (SCCM) platforms. The position serves to drive change in technology and process to bring functionality, supportability, and security to the desktop infrastructure. Responsibilities: Provides support to staff. Documents common troubleshooting steps for first and second-level support teams. Performs routine and preventative system maintenance and implements changes to address production issues. Regularly participates in monthly off-hours maintenance windows. Qualifications: Bachelor's degree preferred. 3+ years of direct experience engineering desktop solutions in a large, global professional services firm. Additional experience supporting and administering desktop technologies including system patching, encryption, SCCM is preferred. Excellent written and verbal communication skills. Ability to clearly convey information to a broad audience. Technologies: Microsoft Systems Center Configuration Manager (SCCM), including: OS build deployments and task sequences. Microsoft Windows desktop management Basic Active Directory and Group Policy administration. Basic Windows OS security. Citrix virtual application and virtual desktop administration.