Your new company and role Our client is an industry leading service provider, supporting a retail bank within Edinburgh. In this role you will use your excellent customer-facing skills to operate an on-site Tech Bar. What you'll need to succeed Successful candidates must have Tech Bar experience as well as proficiency in Office 365, Windows 10/11. You will also have experience of laptop and mobile support. You must also have the ability to multitask and prioritise your workload. What you'll get in return This is a 6-month initial contract at a competitive day rate. Looking for a start in early June. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
03/05/2024
Project-based
Your new company and role Our client is an industry leading service provider, supporting a retail bank within Edinburgh. In this role you will use your excellent customer-facing skills to operate an on-site Tech Bar. What you'll need to succeed Successful candidates must have Tech Bar experience as well as proficiency in Office 365, Windows 10/11. You will also have experience of laptop and mobile support. You must also have the ability to multitask and prioritise your workload. What you'll get in return This is a 6-month initial contract at a competitive day rate. Looking for a start in early June. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
03/05/2024
Full time
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
03/05/2024
Full time
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
Role : Service Transition Manager Location : 2 days onsite per week in London - York Road Length : Initial 12 months Salary : Competitive About the role: One of our global client teams in the technology industry is looking for an Service Transition Manager . You will have end-to-end event delivery expertise which will include sourcing, negotiating, contracting, programme planning, on-site event management, budget management and final reconciliation. You will work on a variety of programmes simultaneously and serve as key liaison between client stakeholders and vendors. You are comfortable in managing external vendors and suppliers, including contract management, and can work individually or as part of a wider team. The Role Excellent opportunity to work on a high profile account and make a valuable contribution in uplifting the capability of the client's Service Management Team. You will be part of the CDS World Class Live Services team. This is a team of 16+ people who are consulting on a long term vision whilst implementing quick initiatives to alleviate pain points and reduce reliance on the CDS Delivery Programme. You will be assisting the client in transitioning new applications from a project delivery setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and/or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment. Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. ITIL Certification and ITIL Service Transition-certified (Nice to Have). Experience in Service Management concepts and ability to apply these in a Service Transition context. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Experience working in a client facing role and track record of developing client relationships. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Experience developing analysis, presentations, and support material to successfully implement strategy or change initiatives. Customer and relationship focused, process driven, metric focused, results oriented, organized, and self-directed.
02/05/2024
Full time
Role : Service Transition Manager Location : 2 days onsite per week in London - York Road Length : Initial 12 months Salary : Competitive About the role: One of our global client teams in the technology industry is looking for an Service Transition Manager . You will have end-to-end event delivery expertise which will include sourcing, negotiating, contracting, programme planning, on-site event management, budget management and final reconciliation. You will work on a variety of programmes simultaneously and serve as key liaison between client stakeholders and vendors. You are comfortable in managing external vendors and suppliers, including contract management, and can work individually or as part of a wider team. The Role Excellent opportunity to work on a high profile account and make a valuable contribution in uplifting the capability of the client's Service Management Team. You will be part of the CDS World Class Live Services team. This is a team of 16+ people who are consulting on a long term vision whilst implementing quick initiatives to alleviate pain points and reduce reliance on the CDS Delivery Programme. You will be assisting the client in transitioning new applications from a project delivery setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and/or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment. Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. ITIL Certification and ITIL Service Transition-certified (Nice to Have). Experience in Service Management concepts and ability to apply these in a Service Transition context. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Experience working in a client facing role and track record of developing client relationships. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Experience developing analysis, presentations, and support material to successfully implement strategy or change initiatives. Customer and relationship focused, process driven, metric focused, results oriented, organized, and self-directed.
AWS IVR ENGINEER REQUIRED IN WELWYN GARDEN CITY* DURATION 6 months DAY RATE -COMPETITIVE VIA UMBRELLA LOCATION- SLOUGH (HYBRID) Join the best of the bunch! We're the UK's biggest 'virtual network operator' (we're powered by O2's network) and for over a decade now we've won all the top awards for customer satisfaction. We have a track record of doing things differently and shaking up the mobile industry. And we're fiercely proud of being 'supermarket mobile', bringing the best to more than five million customers. Working for us means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference. We're an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It's more than just a 'methodology' to us - it's our way for everyone to give their best. About the role As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team migrate a third-party AWS Connect IVR solution to our own AWS Connect infrastructure. You will be working in a small team including a solution designer and project manager and will drive the technical implementation in AWS Connect. You will be expected to deliver this in an optimised, secure, and well-documented manner. You will work very closely with the DevSecOps team that manages the AWS environment to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service. You will be responsible for The Mobile Engineering team is a truly cross functional team responsible for both the functional software development as well as the running and operation of bespoke and product/SaaS based IT solutions. You will be working within a diverse team of highly motivated and talented individuals on business-critical infrastructure. Our teams are motivated and challenged, working in sprints across a range of technologies which together provide huge benefit to the wider business. Within the Engineering team, we are the Run and Operate Chapter which manages the platforms and infrastructure used by many of the business services needed. This role is part of the IVR implementation squad and reports to the Run and Operate Chapter Lead. We are looking for the following skills & experience: . Significant commercial experience using AWS Connect. . Significant experience with AWS. . Experience working with third-party suppliers. . Experience producing quality technical documentation. Nice to have: . Experience migrating AWS Connect solutions between suppliers. . Experience writing and maintaining deployments using code. Key responsibilities . Be a team player - live the values. . Act as the technical lead within the squad to support them with the migration. . Be critical of the current solution and suggest improvements. . Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support. . Share knowledge with other members of the chapter. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
02/05/2024
Project-based
AWS IVR ENGINEER REQUIRED IN WELWYN GARDEN CITY* DURATION 6 months DAY RATE -COMPETITIVE VIA UMBRELLA LOCATION- SLOUGH (HYBRID) Join the best of the bunch! We're the UK's biggest 'virtual network operator' (we're powered by O2's network) and for over a decade now we've won all the top awards for customer satisfaction. We have a track record of doing things differently and shaking up the mobile industry. And we're fiercely proud of being 'supermarket mobile', bringing the best to more than five million customers. Working for us means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference. We're an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It's more than just a 'methodology' to us - it's our way for everyone to give their best. About the role As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team migrate a third-party AWS Connect IVR solution to our own AWS Connect infrastructure. You will be working in a small team including a solution designer and project manager and will drive the technical implementation in AWS Connect. You will be expected to deliver this in an optimised, secure, and well-documented manner. You will work very closely with the DevSecOps team that manages the AWS environment to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service. You will be responsible for The Mobile Engineering team is a truly cross functional team responsible for both the functional software development as well as the running and operation of bespoke and product/SaaS based IT solutions. You will be working within a diverse team of highly motivated and talented individuals on business-critical infrastructure. Our teams are motivated and challenged, working in sprints across a range of technologies which together provide huge benefit to the wider business. Within the Engineering team, we are the Run and Operate Chapter which manages the platforms and infrastructure used by many of the business services needed. This role is part of the IVR implementation squad and reports to the Run and Operate Chapter Lead. We are looking for the following skills & experience: . Significant commercial experience using AWS Connect. . Significant experience with AWS. . Experience working with third-party suppliers. . Experience producing quality technical documentation. Nice to have: . Experience migrating AWS Connect solutions between suppliers. . Experience writing and maintaining deployments using code. Key responsibilities . Be a team player - live the values. . Act as the technical lead within the squad to support them with the migration. . Be critical of the current solution and suggest improvements. . Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support. . Share knowledge with other members of the chapter. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
Junior Sales Representative Based in Stratford-upon-Avon. 5 days on the office £25k base + uncapped bonus Lorien are proud to be partnered with a fast-growing SaaS scale-up, revolutionising supply chain ecosystems and increasing revenue for their customers. Off the back of continued success, they are growing the revenue side of the company across their main sites in the UK, US, Canada and Australia. If you have strong customer service or retail sales experience and motivated to earn money for the harder you work, or are looking for the next challenging career move, this might be right opportunity for you! Role and Responsibilities: Sitting in their Revenue team, you will be building on the company's success to date, and creating opportunities for further growth. Contact potential clients through cold calls, emails and LinkedIn Qualify leads from campaigns Identify and qualify client needs and challenges Build relationships with potential customers Proactively seek new business opportunities Set up meetings between prospective clients and Account Executives Partner with Account Executives on strategic prospecting Key Skills and Experience: Strong customer service or some basic sales experience Excellent verbal and written communication skills Good level of confidence to speak with business level executives and managers Strong ambition, drive and motivation Intermediate computer skills, using sales tracking systems and other tool Package: £25k base + uncapped commission Training and development programs with excellent career pathways If this opportunity sounds exciting and to be a good fit for you, Please apply with your most recent updated CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
02/05/2024
Full time
Junior Sales Representative Based in Stratford-upon-Avon. 5 days on the office £25k base + uncapped bonus Lorien are proud to be partnered with a fast-growing SaaS scale-up, revolutionising supply chain ecosystems and increasing revenue for their customers. Off the back of continued success, they are growing the revenue side of the company across their main sites in the UK, US, Canada and Australia. If you have strong customer service or retail sales experience and motivated to earn money for the harder you work, or are looking for the next challenging career move, this might be right opportunity for you! Role and Responsibilities: Sitting in their Revenue team, you will be building on the company's success to date, and creating opportunities for further growth. Contact potential clients through cold calls, emails and LinkedIn Qualify leads from campaigns Identify and qualify client needs and challenges Build relationships with potential customers Proactively seek new business opportunities Set up meetings between prospective clients and Account Executives Partner with Account Executives on strategic prospecting Key Skills and Experience: Strong customer service or some basic sales experience Excellent verbal and written communication skills Good level of confidence to speak with business level executives and managers Strong ambition, drive and motivation Intermediate computer skills, using sales tracking systems and other tool Package: £25k base + uncapped commission Training and development programs with excellent career pathways If this opportunity sounds exciting and to be a good fit for you, Please apply with your most recent updated CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Are you an experienced 2nd Line Application Support Engineer with a real passion for resolving issues and working within company SLAs whilst delivering high quality service at all times? If so please read on . Client Details A well respected Technology Business. Description You will be reporting to the Application Support Manager, and working collaboratively with the wider team providing top class customer service at all times. This role comes with a competitive salary of up to £46,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working (3 days in office/2 days at home), Career Development and a Health Care Cash Plan and much more! If this sounds interesting to you, please read on What you will bring to the role: Working exposure within a Software Development environment in a previous role. Provide 2nd line application support to users. Exposure to working with BI tools. Working knowledge of Jira/Zendesk. Supplier Management experience would be a great advantage. Knowledge of SQL, CSV, Oracle, XML and JSON would be highly desirable. A Full UK Driving License with access to a Vehicle is essential. Profile The Successful Applicant: This is a great role for someone who is an experienced Application Support Engineer looking to expand further within their career. Proven experience working within an Application Support role. Excellent communication and teamwork skills. Adaptable to fast paced and ever-changing environments. Have the ability to work collaboratively within the Application Support team. A Full UK Driving Licence. Job Offer What's on offer: Competitive Salary of up to £46,000 including on call allowance DOE. Excellent working environment with lots of on-the-job learning. Health Cash Plan. Hybrid Working - 3 days on site. Career Development. AND MUCH MORE! Please note - this role requires a Full UK Driving Licence for occasional Client site visits. If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.
02/05/2024
Full time
Are you an experienced 2nd Line Application Support Engineer with a real passion for resolving issues and working within company SLAs whilst delivering high quality service at all times? If so please read on . Client Details A well respected Technology Business. Description You will be reporting to the Application Support Manager, and working collaboratively with the wider team providing top class customer service at all times. This role comes with a competitive salary of up to £46,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working (3 days in office/2 days at home), Career Development and a Health Care Cash Plan and much more! If this sounds interesting to you, please read on What you will bring to the role: Working exposure within a Software Development environment in a previous role. Provide 2nd line application support to users. Exposure to working with BI tools. Working knowledge of Jira/Zendesk. Supplier Management experience would be a great advantage. Knowledge of SQL, CSV, Oracle, XML and JSON would be highly desirable. A Full UK Driving License with access to a Vehicle is essential. Profile The Successful Applicant: This is a great role for someone who is an experienced Application Support Engineer looking to expand further within their career. Proven experience working within an Application Support role. Excellent communication and teamwork skills. Adaptable to fast paced and ever-changing environments. Have the ability to work collaboratively within the Application Support team. A Full UK Driving Licence. Job Offer What's on offer: Competitive Salary of up to £46,000 including on call allowance DOE. Excellent working environment with lots of on-the-job learning. Health Cash Plan. Hybrid Working - 3 days on site. Career Development. AND MUCH MORE! Please note - this role requires a Full UK Driving Licence for occasional Client site visits. If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.
Are you an adaptable 1st Line Application Support Engineer with a real passion for supporting the wider team in resolving and escalating issues, whilst working within company SLAs and delivering high quality service at all times? If so please read on. Client Details A highly respected Technology business. Description You will be reporting to the Application Support Manager and working collaboratively within the service team providing top class customer service at all times. This role comes with a competitive salary of up to £40,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working (3 days in office/2 days at home), Career Development and a Health Care Cash Plan and much more! If this sounds interesting to you, please read on What you will bring to the role: Service Desk experience would be extremely advantageous. Supporting with the triage and escalation of issues. Exposure to taking and handling of inbound calls. Handling of tickets ensuring they are kept up to date at all times. Out of hours calls to support both overnight and weekends as and when required to customers (rota based). Profile The Successful Applicant: This is a great role for someone from a Service Desk or IT Support background looking to take their next step and learn a whole host of new skills: Service Desk exposure would be highly advantageous. Excellent communication and teamwork skills. Adaptable to fast paced and ever-changing environments. Have the ability to work collaboratively within the Application Support team. Experience with BI tools, Jira, Zendesk and Supplier Management would all be a strong advantage. A Full UK Driving Licence with access to a vehicle. Job Offer What's on offer: Competitive Salary of up to £40,000 including on call allowance DOE. Excellent working environment with lots of on-the-job learning. Health Cash Plan. Hybrid Working - 3 days on site. Career Development. AND MUCH MORE! Please note - this role requires a Full UK Driving Licence for occasional Client site visits. If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.
01/05/2024
Full time
Are you an adaptable 1st Line Application Support Engineer with a real passion for supporting the wider team in resolving and escalating issues, whilst working within company SLAs and delivering high quality service at all times? If so please read on. Client Details A highly respected Technology business. Description You will be reporting to the Application Support Manager and working collaboratively within the service team providing top class customer service at all times. This role comes with a competitive salary of up to £40,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working (3 days in office/2 days at home), Career Development and a Health Care Cash Plan and much more! If this sounds interesting to you, please read on What you will bring to the role: Service Desk experience would be extremely advantageous. Supporting with the triage and escalation of issues. Exposure to taking and handling of inbound calls. Handling of tickets ensuring they are kept up to date at all times. Out of hours calls to support both overnight and weekends as and when required to customers (rota based). Profile The Successful Applicant: This is a great role for someone from a Service Desk or IT Support background looking to take their next step and learn a whole host of new skills: Service Desk exposure would be highly advantageous. Excellent communication and teamwork skills. Adaptable to fast paced and ever-changing environments. Have the ability to work collaboratively within the Application Support team. Experience with BI tools, Jira, Zendesk and Supplier Management would all be a strong advantage. A Full UK Driving Licence with access to a vehicle. Job Offer What's on offer: Competitive Salary of up to £40,000 including on call allowance DOE. Excellent working environment with lots of on-the-job learning. Health Cash Plan. Hybrid Working - 3 days on site. Career Development. AND MUCH MORE! Please note - this role requires a Full UK Driving Licence for occasional Client site visits. If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.
Property and Building Practice Manager 12 Months Inside IR35 Hybrid working in Bristol (3 days onsite) Our client is currently looking to recruit a Property and Building Practice Manager to join them on a 12 - month contract. Please note that this contract is Inside of IR35 and will have to be set-up as Umbrella/PAYE. As Property and Building Practice Manager you will lead and manage diverse facilities management and property functions, FM, Asset Delivery, Property Development and Commercial Estate. Key Responsibilities To provide confident leadership and clear management so as to ensure the successful delivery of key objectives Maintain up to date knowledge of the relevant legislation to ensure services remain safe and compliant To ensure that services are delivered to relevant industry standards and ensure statutory compliance to relevant legislation and Approved Codes of Practice, including Fire Safety, Water hygiene, Asbestos Management and Construction Design Management Positive working relationships are built and maintained with contractors, using skilled negotiation and challenge when necessary, to ensure the best possible outcomes from procurement and tendering processes, through to ongoing contract management Establish the right monitoring processes, performance indicators and risk measures which will enable accurate and meaningful assessment of the contribution and effectiveness of individual services and contracts, leading to better management Ensure service reporting across multiple platforms is timely and compliant including; HR processes, Risk Management, Finance, Subject Access Requests, HR, Procurement, Freedom of Information and Complaints. Be responsive to internal and external factors affecting services and the demand for services, acting promptly in assessing the impact and instigating change when required. Communicating effectively with team members across FM and Property services to enhance engagement and motivation which deliver the best contribution to the effectiveness and quality of services. Person Specification Demonstrable record of delivering cost effective, high quality Facilities Management and Property in the private or public sector Demonstrate deep understanding of how the diverse elements of facilities management and property are important in contributing to employee comfort and satisfaction, and how this can benefit overall organisational performance and productivity Ability to manage third party suppliers/contractors effectively to fully deliver their obligations, using highly developed communication, negotiation and challenge skills Experience of managing and developing services to improve outcomes for citizens and customers. Ability to effectively plan and deliver complex projects and programmes. Ability to lead and manage, inspiring and motivating people across a whole service. Ability to manage performance effectively and to hold all team members to account. Ability to plan and manage all finance and budgets to meet performance targets. Ability to actively contribute to innovation and to take analytical approaches to solving complex and challenging problems. Experience of using digital technology to deliver and improve services. Experience of working in complex and diverse organisations. Ability to cope well with and overcome ambiguity through use of effective change management approaches. Ability to work effectively and credibly with diverse and complex stakeholders. Highly-developed advocacy, negotiation and presentation skills. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
01/05/2024
Project-based
Property and Building Practice Manager 12 Months Inside IR35 Hybrid working in Bristol (3 days onsite) Our client is currently looking to recruit a Property and Building Practice Manager to join them on a 12 - month contract. Please note that this contract is Inside of IR35 and will have to be set-up as Umbrella/PAYE. As Property and Building Practice Manager you will lead and manage diverse facilities management and property functions, FM, Asset Delivery, Property Development and Commercial Estate. Key Responsibilities To provide confident leadership and clear management so as to ensure the successful delivery of key objectives Maintain up to date knowledge of the relevant legislation to ensure services remain safe and compliant To ensure that services are delivered to relevant industry standards and ensure statutory compliance to relevant legislation and Approved Codes of Practice, including Fire Safety, Water hygiene, Asbestos Management and Construction Design Management Positive working relationships are built and maintained with contractors, using skilled negotiation and challenge when necessary, to ensure the best possible outcomes from procurement and tendering processes, through to ongoing contract management Establish the right monitoring processes, performance indicators and risk measures which will enable accurate and meaningful assessment of the contribution and effectiveness of individual services and contracts, leading to better management Ensure service reporting across multiple platforms is timely and compliant including; HR processes, Risk Management, Finance, Subject Access Requests, HR, Procurement, Freedom of Information and Complaints. Be responsive to internal and external factors affecting services and the demand for services, acting promptly in assessing the impact and instigating change when required. Communicating effectively with team members across FM and Property services to enhance engagement and motivation which deliver the best contribution to the effectiveness and quality of services. Person Specification Demonstrable record of delivering cost effective, high quality Facilities Management and Property in the private or public sector Demonstrate deep understanding of how the diverse elements of facilities management and property are important in contributing to employee comfort and satisfaction, and how this can benefit overall organisational performance and productivity Ability to manage third party suppliers/contractors effectively to fully deliver their obligations, using highly developed communication, negotiation and challenge skills Experience of managing and developing services to improve outcomes for citizens and customers. Ability to effectively plan and deliver complex projects and programmes. Ability to lead and manage, inspiring and motivating people across a whole service. Ability to manage performance effectively and to hold all team members to account. Ability to plan and manage all finance and budgets to meet performance targets. Ability to actively contribute to innovation and to take analytical approaches to solving complex and challenging problems. Experience of using digital technology to deliver and improve services. Experience of working in complex and diverse organisations. Ability to cope well with and overcome ambiguity through use of effective change management approaches. Ability to work effectively and credibly with diverse and complex stakeholders. Highly-developed advocacy, negotiation and presentation skills. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Spectrum IT Recruitment (South) Ltd
Ringwood, Hampshire
This role will have an overriding impact in the way the company delivers Cloud & On-Premise infrastructure services to its customers, which includes the NHS. With a big emphasis on cloud, cyber security and infrastructure management, this role will have you using your broad technical expertise to deliver the most up to date technologies and improve the welfare of patients and medical personnel. You will be joining an ambitious technical services company with a dedicated and ambitious management team with a bright future. Having started life as an IT Services partner to the NHS, the company now employ over 100 personnel and deliver enterprise solutions that have a huge impact on the ability of the NHS to deliver clinical care. The opportunity: - The fundamentals of the role is to support the IT Director to deliver IT Technical Services to enterprise level customers. The role would be suited to a individual who has hands-on experience, with a depth of knowledge in Microsoft stack technology, networking and the fundamentals of Cyber Security and Information Governance. There is training and development in the latter elements listed above, and the role has a long term view to deputise for the IT Director and support strategic decision making, best practice and the technological evolution within the business. Skills & Experience - Have demonstrable skills and experience working in Microsoft Stack Technologies - both on-premise and cloud. Windows Server technologies Networking; WAN, LAN Cloud Computing; Azure, AWS Knowledge of Cyber Essentials, Cyber Security and Information Governance (desirable) Experience working with Infrastructure Services at scale, 10,000+ user base. Experience and/or certified in Public Key Infrastructure (PKI) A proactive, problem solving mindset Able to work autonomously and as part of a technology leadership team Confident, enthusiastic with a pragmatic approach. Experience and/or aptitude to manage and lead teams of engineers Enterprise experience, managing IT services at scale. 000's of users, Servers, client PCs, not just SME environments alone. Experience and skills in Cyber (including Cyber Essentials), at least foundation knowledge of informational governance and UK GDPR. Interpersonal skills to be able to constructively challenge senior technical colleagues to improve outcome and approach This role is subject to a clear standard DBS check being received. Salary, Benefits, Scope: The company have a generous salary and benefits package for the role. Up to £60,000 per annum plus benefits and career progression. The successful candidate will work on-site 5 days a week during probation and 2 to 3 days a week thereafter. How to apply: If you have a CV please hit apply or send it to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
01/05/2024
Full time
This role will have an overriding impact in the way the company delivers Cloud & On-Premise infrastructure services to its customers, which includes the NHS. With a big emphasis on cloud, cyber security and infrastructure management, this role will have you using your broad technical expertise to deliver the most up to date technologies and improve the welfare of patients and medical personnel. You will be joining an ambitious technical services company with a dedicated and ambitious management team with a bright future. Having started life as an IT Services partner to the NHS, the company now employ over 100 personnel and deliver enterprise solutions that have a huge impact on the ability of the NHS to deliver clinical care. The opportunity: - The fundamentals of the role is to support the IT Director to deliver IT Technical Services to enterprise level customers. The role would be suited to a individual who has hands-on experience, with a depth of knowledge in Microsoft stack technology, networking and the fundamentals of Cyber Security and Information Governance. There is training and development in the latter elements listed above, and the role has a long term view to deputise for the IT Director and support strategic decision making, best practice and the technological evolution within the business. Skills & Experience - Have demonstrable skills and experience working in Microsoft Stack Technologies - both on-premise and cloud. Windows Server technologies Networking; WAN, LAN Cloud Computing; Azure, AWS Knowledge of Cyber Essentials, Cyber Security and Information Governance (desirable) Experience working with Infrastructure Services at scale, 10,000+ user base. Experience and/or certified in Public Key Infrastructure (PKI) A proactive, problem solving mindset Able to work autonomously and as part of a technology leadership team Confident, enthusiastic with a pragmatic approach. Experience and/or aptitude to manage and lead teams of engineers Enterprise experience, managing IT services at scale. 000's of users, Servers, client PCs, not just SME environments alone. Experience and skills in Cyber (including Cyber Essentials), at least foundation knowledge of informational governance and UK GDPR. Interpersonal skills to be able to constructively challenge senior technical colleagues to improve outcome and approach This role is subject to a clear standard DBS check being received. Salary, Benefits, Scope: The company have a generous salary and benefits package for the role. Up to £60,000 per annum plus benefits and career progression. The successful candidate will work on-site 5 days a week during probation and 2 to 3 days a week thereafter. How to apply: If you have a CV please hit apply or send it to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Southampton, Hampshire
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Business Development Manager (IT Services) Aberdeen - Hybrid working Package Neg - Depending on experience. My client is looking for an experienced business development manager, with experience in the Oil & Gas sector to strengthen their current market share. The company is looking for a solution sale's focused BDM who has knowledge of platforms, data, and applications, with a shared passion for technology and solving complex business challenges for their customers. You will own and influence input into the tender response process, ensuring timely and accurate delivery of RFI's, RFP's, and proposals to a broad range of customers. Key skills A demonstrable track record of industry-related business development or senior account management experience, with experience in the energy sector being beneficial. A sound understanding of IT-related service provision with a proven track record of managing large and medium complex accounts. Commercially focused, articulate, and possessing the ability to think strategically. Proven knowledge and execution of successful business development strategies. Highly motivated, goal-oriented, and target-driven. Excellent communication, interpersonal, and time-management skills. Ability to develop and execute complex sales and account development strategies. Meticulous attention to detail with strong time and expectation management skills when coordinating multiple complex sales activities. A background in selling to C-Suite, IT Operations Managers, Infrastructure Managers, and Network Managers. To apply please send your CV in the first instance.
30/04/2024
Project-based
Business Development Manager (IT Services) Aberdeen - Hybrid working Package Neg - Depending on experience. My client is looking for an experienced business development manager, with experience in the Oil & Gas sector to strengthen their current market share. The company is looking for a solution sale's focused BDM who has knowledge of platforms, data, and applications, with a shared passion for technology and solving complex business challenges for their customers. You will own and influence input into the tender response process, ensuring timely and accurate delivery of RFI's, RFP's, and proposals to a broad range of customers. Key skills A demonstrable track record of industry-related business development or senior account management experience, with experience in the energy sector being beneficial. A sound understanding of IT-related service provision with a proven track record of managing large and medium complex accounts. Commercially focused, articulate, and possessing the ability to think strategically. Proven knowledge and execution of successful business development strategies. Highly motivated, goal-oriented, and target-driven. Excellent communication, interpersonal, and time-management skills. Ability to develop and execute complex sales and account development strategies. Meticulous attention to detail with strong time and expectation management skills when coordinating multiple complex sales activities. A background in selling to C-Suite, IT Operations Managers, Infrastructure Managers, and Network Managers. To apply please send your CV in the first instance.
IT Asset Management Consultant - Hybrid working One of our biggest customers is looking for an experienced IT Asset Management Consultant. The IT Asset Management position will be responsible for identifying opportunities to reduce cost and risks associated with software licensing and will ensure compliance with vendor contracts and policies. The successful candidate will also use their excellent stakeholder management skills to build relationships across IT and beyond. Here are some of the main skills and experience required to be successful in the IT Asset Management consultant opportunity: Excellent analytical, problem-solving, and decision-making skills Detailed understanding of how IT systems work in an insurance or financial services environment Demonstrable experience working with ServiceNow Asset Manager or equivalent Asset Management tool Ability to work under pressure and handle multiple tasks and deadlines Ability to adapt to changing business needs and priorities Here are some of the main responsibilities of the IT Asset Management Consultant: Collaborate with various departments to ensure accurate asset tracking, financial reporting, and optimization of asset utilization Develop and implement IT asset management policies, procedures, and processes that align with Ageas goals and strategies Monitor and report on the inventory, location, status, and ownership of IT assets throughout their life cycle Plan and coordinate the acquisition, deployment, maintenance, and disposal of IT assets Ensure that IT assets are compliant with relevant laws, regulations, standards, and policies, and conduct regular audits and reviews Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
30/04/2024
Full time
IT Asset Management Consultant - Hybrid working One of our biggest customers is looking for an experienced IT Asset Management Consultant. The IT Asset Management position will be responsible for identifying opportunities to reduce cost and risks associated with software licensing and will ensure compliance with vendor contracts and policies. The successful candidate will also use their excellent stakeholder management skills to build relationships across IT and beyond. Here are some of the main skills and experience required to be successful in the IT Asset Management consultant opportunity: Excellent analytical, problem-solving, and decision-making skills Detailed understanding of how IT systems work in an insurance or financial services environment Demonstrable experience working with ServiceNow Asset Manager or equivalent Asset Management tool Ability to work under pressure and handle multiple tasks and deadlines Ability to adapt to changing business needs and priorities Here are some of the main responsibilities of the IT Asset Management Consultant: Collaborate with various departments to ensure accurate asset tracking, financial reporting, and optimization of asset utilization Develop and implement IT asset management policies, procedures, and processes that align with Ageas goals and strategies Monitor and report on the inventory, location, status, and ownership of IT assets throughout their life cycle Plan and coordinate the acquisition, deployment, maintenance, and disposal of IT assets Ensure that IT assets are compliant with relevant laws, regulations, standards, and policies, and conduct regular audits and reviews Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Technical Writer (f/m/d) - FrameMaker/ Ixiasoft / ST4/ German/international Project: For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified Technical Writer Background: Global Customer Support (GCS) is the global organisation responsible for Technical Services in the Diagnostics Division, which ensures end user success. GCS supports the service organisations of the Roche affiliates and the Lifecycle-Teams. Within the GCS Knowledge & Learning Excellence chapter, we deliver the right content at the right time via the right channels for our customers to enable error-free operation of our products. We use multilingual data to improve the customer experience with our digital service solutions and products. We ensure that internal knowledge is curated and spread across all Customer Areas, and efficiently and properly prepared for our customers. The perfect candidates need to have a professional background as a technical writer with proven experience in technical writing including experience with Adobe FrameMaker (XML-based). Tasks & Responsibilities: . Writes and updates customer-facing and service content in English for Roche instruments and software, while respecting project timelines and documentation standards, guidelines, and templates. . Independently gathers and consolidates the information needed for the technical content creation. Creates content. Works closely with the content manager, project manager, project teams, manufacturer, and subject matter experts in development teams and within GCS (both locally and globally). . Independently creates and modifies multimedia content as required (eg photographs, screenshots, videos, 3D graphics, diagrams) using appropriate software tools, or triggers the creation and integrates them into deliverables while adhering to established guidelines. . Collects input for documentation updates and produces these updates in close coordination with the content manager, subject matter experts, and project teams. . Ensures that quality targets, timelines, and regulatory requirements are respected. . After translation, creates target language versions of deliverables (in all appropriate formats). . Uses knowledge and expertise to proactively contribute to regular updates of content creation tools, processes, and standards, in alignment with other KLE sub-chapters and relevant stakeholders. . Checks documents or topics written by other technical writers, ensuring that terminology and content creation guidelines have been followed. Provides feedback to the author regarding the changes needed. . Contributes to the continuous growth of product terminology in close collaboration with the Terminology & Language Solutions Expert assigned to the product. . In collaboration with the User Experience department and the Terminology & Language Solutions Expert assigned to the project, creates English user interface messages/UI text, and reviews them for translatability, terminological correctness, and adherence to style guidelines. . Actively contributes to the risk assessment process for assigned products, ensuring that all relevant product risks and their mitigations are described in the documentation. . May be responsible for content management tasks, such as organizing the review of the deliverables produced. . May assist the Language Operations sub-chapter with translation-related tasks: communicates with translation vendors to define timelines or clarify questions and coordinates the translation review process with affiliates, if required. Additional tasks: . May act as a Terminology & Language Solutions Expert. Creates and manages English terminology for assigned products and ensures the entry of approved terms and definitions in the Roche terminology database (DIAlex). Provides product terminology to stakeholders. Must Haves: . Min. bachelor's degree in technical writing or similar . Proven experience in technical writing, preferably in a diagnostics business environment . At least 3-5 years' experience of using Adobe FrameMaker (XML-based) or a similar structured authoring tool . Min. first experience with Ixiasoft, Schema ST4, or a similar Component Content Management System . Knowledge of multimedia tools and processes used in state-of-the-art technical documentation . Familiarity with hardware and software development processes . Excellent spoken and written command of English (native/fluent speaker or equivalent level) . Ability to communicate in an international environment with subject matter experts from different functional areas . Willingness to travel Nice to Have: . Familiarity with laboratory systems and environments . Experience in minimalistic and topic-oriented writing . Good command of German Reference Nr.: 923332SGR Role: Technical Writer Industrie: Pharma Workplace: Rotkreuz Pensum: 100% Start: 01.06.2024 Duration: 36 Deadline : 06.05.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us : ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
30/04/2024
Project-based
Technical Writer (f/m/d) - FrameMaker/ Ixiasoft / ST4/ German/international Project: For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified Technical Writer Background: Global Customer Support (GCS) is the global organisation responsible for Technical Services in the Diagnostics Division, which ensures end user success. GCS supports the service organisations of the Roche affiliates and the Lifecycle-Teams. Within the GCS Knowledge & Learning Excellence chapter, we deliver the right content at the right time via the right channels for our customers to enable error-free operation of our products. We use multilingual data to improve the customer experience with our digital service solutions and products. We ensure that internal knowledge is curated and spread across all Customer Areas, and efficiently and properly prepared for our customers. The perfect candidates need to have a professional background as a technical writer with proven experience in technical writing including experience with Adobe FrameMaker (XML-based). Tasks & Responsibilities: . Writes and updates customer-facing and service content in English for Roche instruments and software, while respecting project timelines and documentation standards, guidelines, and templates. . Independently gathers and consolidates the information needed for the technical content creation. Creates content. Works closely with the content manager, project manager, project teams, manufacturer, and subject matter experts in development teams and within GCS (both locally and globally). . Independently creates and modifies multimedia content as required (eg photographs, screenshots, videos, 3D graphics, diagrams) using appropriate software tools, or triggers the creation and integrates them into deliverables while adhering to established guidelines. . Collects input for documentation updates and produces these updates in close coordination with the content manager, subject matter experts, and project teams. . Ensures that quality targets, timelines, and regulatory requirements are respected. . After translation, creates target language versions of deliverables (in all appropriate formats). . Uses knowledge and expertise to proactively contribute to regular updates of content creation tools, processes, and standards, in alignment with other KLE sub-chapters and relevant stakeholders. . Checks documents or topics written by other technical writers, ensuring that terminology and content creation guidelines have been followed. Provides feedback to the author regarding the changes needed. . Contributes to the continuous growth of product terminology in close collaboration with the Terminology & Language Solutions Expert assigned to the product. . In collaboration with the User Experience department and the Terminology & Language Solutions Expert assigned to the project, creates English user interface messages/UI text, and reviews them for translatability, terminological correctness, and adherence to style guidelines. . Actively contributes to the risk assessment process for assigned products, ensuring that all relevant product risks and their mitigations are described in the documentation. . May be responsible for content management tasks, such as organizing the review of the deliverables produced. . May assist the Language Operations sub-chapter with translation-related tasks: communicates with translation vendors to define timelines or clarify questions and coordinates the translation review process with affiliates, if required. Additional tasks: . May act as a Terminology & Language Solutions Expert. Creates and manages English terminology for assigned products and ensures the entry of approved terms and definitions in the Roche terminology database (DIAlex). Provides product terminology to stakeholders. Must Haves: . Min. bachelor's degree in technical writing or similar . Proven experience in technical writing, preferably in a diagnostics business environment . At least 3-5 years' experience of using Adobe FrameMaker (XML-based) or a similar structured authoring tool . Min. first experience with Ixiasoft, Schema ST4, or a similar Component Content Management System . Knowledge of multimedia tools and processes used in state-of-the-art technical documentation . Familiarity with hardware and software development processes . Excellent spoken and written command of English (native/fluent speaker or equivalent level) . Ability to communicate in an international environment with subject matter experts from different functional areas . Willingness to travel Nice to Have: . Familiarity with laboratory systems and environments . Experience in minimalistic and topic-oriented writing . Good command of German Reference Nr.: 923332SGR Role: Technical Writer Industrie: Pharma Workplace: Rotkreuz Pensum: 100% Start: 01.06.2024 Duration: 36 Deadline : 06.05.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us : ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
The Role: The role is highly connected to all parts of the business. Sitting as part of the group Building Surveying and Technical services team, the role supports surveyors, portfolio, and brand teams, ESG, H&S, and maintains close relationships with portfolio projects and development. This combined with building relationships with technical consultants, manufacturers, external surveying teams, incumbent providers, investment, and other stakeholders creates a diverse and multifaceted position. The candidate will proactively support the philosophy of the business within a highly technical forum, blending engineering excellence with strong communication skills and flexibility. The role also leads the engineering oversight of life cycle replacement, compiling, advising, and reviewing budget requirements with our external consultants, service partners and portfolio managers. Once the budgets are approved, the formation of a project team and execution of MEP related works are all under the control of the senior engineer. The Team: There are no direct reports in this role, but you will be required to manage external consultants, and at times the service partners on a job-by-job basis. There is a requirement for a joined up approach to be fostered with the CBRE team as at Bluewater as they support the witnessing and commissioning of the retail units. As part of the wider BSTS team, strong, honest, and open collaboration is vital to maintain consistent standards and approaches across the Client brand. What you will be responsible for: * Provide support and guidance on all Engineering issues, including but not limited to; Licences to Alter, Life cycle replacement, feasibility, energy management, statutory requirements, Client specifications and guidance for external customers. * Ensure fit outs are thoroughly reviewed and tracked, ensuring commissioning documentation is in line with requirements, and witness where required. This at times will be out of hours. * Lead fit out pre-start meetings to ensure Operations teams are supported as demised works begins. * Provide a proactive escalation point for all customer fit outs, regularly visiting sites to ensure works are proceeding as approved. * Project by project liaison with internal and external insurers for design approval of life safety systems and risks. * Day to day liaison of the external consultants engaged in the provision of Surveying and Engineering services. Assist in the management of the framework of the external contractors involved on PPM & LCR (life cycle replacement) contract. * Support and liaise with Portfolio Project team if engineering issues are beyond the technical ability of the Operations team. * Bring to the attention of the Portfolio, Operations and Development teams any outstanding works or engineering rectifications needed to facilitate the Customers' or landlords' works. * Maintain personal contact with customers and act as point of contact and reference for all stakeholders on engineering matters. * Assist as needed in the review and approval of design for fit out works on FRI (Full Repair and Insure), Managed or new assets. * Hold strong relationships in Development, Portfolio and Operations to ensure cross pollination of new strategy and potential issues, maintaining the reputation of engineering function within the Building Surveying team. * Provide technical support for major technical service contract tender exercises. * Project manage enabling works for minor fit out related engineering services that the Portfolio Project team agrees to. * At times, for reasons of consistency, resilience and learning opportunities, the role will include travel to our London HQ, and nationally to other centres. * Have a good understanding of building surveying functions and recognise the need for their involvement, engaging and always collaborating to ensure works are executed smoothly and with all technical aspects considered. * Ability to make all decisions commensurate with this job role. Your skills, experience and qualifications: Essential criteria * A strong, broad background in Building services Engineering * An excellent understanding of statutory building requirements, particularly life safety systems such as sprinklers and fire alarms. * A history of successful involvement in building management and maintenance, both planned and reactive * Demonstrable understanding of all elements of Building Engineering and working knowledge of fabric and structural issues * Degree qualified or similar experience in Engineering with extensive post qualification experience of working in a similar role. * Member of relevant professional body eg, CIBSE, IET, IMechE, etc. Keen to progress to possible CEng status. * IT literate, essential to be able to handle and interpret CAD files and PDF technical drawings. * NEBOSH or similar H&S qualification Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing
30/04/2024
Full time
The Role: The role is highly connected to all parts of the business. Sitting as part of the group Building Surveying and Technical services team, the role supports surveyors, portfolio, and brand teams, ESG, H&S, and maintains close relationships with portfolio projects and development. This combined with building relationships with technical consultants, manufacturers, external surveying teams, incumbent providers, investment, and other stakeholders creates a diverse and multifaceted position. The candidate will proactively support the philosophy of the business within a highly technical forum, blending engineering excellence with strong communication skills and flexibility. The role also leads the engineering oversight of life cycle replacement, compiling, advising, and reviewing budget requirements with our external consultants, service partners and portfolio managers. Once the budgets are approved, the formation of a project team and execution of MEP related works are all under the control of the senior engineer. The Team: There are no direct reports in this role, but you will be required to manage external consultants, and at times the service partners on a job-by-job basis. There is a requirement for a joined up approach to be fostered with the CBRE team as at Bluewater as they support the witnessing and commissioning of the retail units. As part of the wider BSTS team, strong, honest, and open collaboration is vital to maintain consistent standards and approaches across the Client brand. What you will be responsible for: * Provide support and guidance on all Engineering issues, including but not limited to; Licences to Alter, Life cycle replacement, feasibility, energy management, statutory requirements, Client specifications and guidance for external customers. * Ensure fit outs are thoroughly reviewed and tracked, ensuring commissioning documentation is in line with requirements, and witness where required. This at times will be out of hours. * Lead fit out pre-start meetings to ensure Operations teams are supported as demised works begins. * Provide a proactive escalation point for all customer fit outs, regularly visiting sites to ensure works are proceeding as approved. * Project by project liaison with internal and external insurers for design approval of life safety systems and risks. * Day to day liaison of the external consultants engaged in the provision of Surveying and Engineering services. Assist in the management of the framework of the external contractors involved on PPM & LCR (life cycle replacement) contract. * Support and liaise with Portfolio Project team if engineering issues are beyond the technical ability of the Operations team. * Bring to the attention of the Portfolio, Operations and Development teams any outstanding works or engineering rectifications needed to facilitate the Customers' or landlords' works. * Maintain personal contact with customers and act as point of contact and reference for all stakeholders on engineering matters. * Assist as needed in the review and approval of design for fit out works on FRI (Full Repair and Insure), Managed or new assets. * Hold strong relationships in Development, Portfolio and Operations to ensure cross pollination of new strategy and potential issues, maintaining the reputation of engineering function within the Building Surveying team. * Provide technical support for major technical service contract tender exercises. * Project manage enabling works for minor fit out related engineering services that the Portfolio Project team agrees to. * At times, for reasons of consistency, resilience and learning opportunities, the role will include travel to our London HQ, and nationally to other centres. * Have a good understanding of building surveying functions and recognise the need for their involvement, engaging and always collaborating to ensure works are executed smoothly and with all technical aspects considered. * Ability to make all decisions commensurate with this job role. Your skills, experience and qualifications: Essential criteria * A strong, broad background in Building services Engineering * An excellent understanding of statutory building requirements, particularly life safety systems such as sprinklers and fire alarms. * A history of successful involvement in building management and maintenance, both planned and reactive * Demonstrable understanding of all elements of Building Engineering and working knowledge of fabric and structural issues * Degree qualified or similar experience in Engineering with extensive post qualification experience of working in a similar role. * Member of relevant professional body eg, CIBSE, IET, IMechE, etc. Keen to progress to possible CEng status. * IT literate, essential to be able to handle and interpret CAD files and PDF technical drawings. * NEBOSH or similar H&S qualification Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing
The Opportunity: My client working within the IT sector are currently looking to recruit for a Business Development Manager to join their team on a permanent basis. In this role you will create long-term relationships with their customers. The Business Development Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account Management Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The successful Business Development Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Operations, Presales, Service Delivery and Project Management) to manage the customer experience. NB: Candidates must be eligible and willing to go through BPSS security clearance Skills and Experience: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software, delivering client-focused solutions and services to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and remaining customer-centric Please contact John Noonan here at ISR to learn more to learn more .
30/04/2024
Full time
The Opportunity: My client working within the IT sector are currently looking to recruit for a Business Development Manager to join their team on a permanent basis. In this role you will create long-term relationships with their customers. The Business Development Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account Management Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The successful Business Development Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Operations, Presales, Service Delivery and Project Management) to manage the customer experience. NB: Candidates must be eligible and willing to go through BPSS security clearance Skills and Experience: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software, delivering client-focused solutions and services to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and remaining customer-centric Please contact John Noonan here at ISR to learn more to learn more .
Are you ready for your next step as a Business Development Manager? Take a look below and apply if you feel you are suited for the role! Real Time Consultants are working with a software and services company who help universities and colleges. Salary - £40000-£50000 OTE £80K + Remote based As a Business Development Manager, you will be: Working with the Head of Business Development to generate revenue from installed base clients Identification of opportunities, qualification to managing the sales cycle to successful close Writing proposals and solution selling Cold calling Ensuring the CRM is up to date for each account Liaise with clients and internal teams Responsible for executing approved marketing campaigns What you will be doing: Solution Sales into Higher Education/Universities Activity Based Costing Course and Module Costing TRAC Statutory Return for HE Sector Consultancy Services, Support Services, Management Service, Implementation Services C-Suite engagement Day to Day Activities: Identify and generate potential new leads Seek out new relationships with clients Producing proposals and converting to deals Provide weekly forecasts, keep an active and organised pipeline Being a productive and supportive member of the team Qualifications/Skills Educated to Degree Level Minimum of 2-years working within a business development role Proven delivery of targets The ability to sell products and services Business management skills Excellent verbal and written communication skills The ability to use your initiative Leadership skills Customer Service skills Persuading skills Ambition and desire to succeed If you would like to hear more about this opportunity, please apply, email (see below) or ring me.
29/04/2024
Full time
Are you ready for your next step as a Business Development Manager? Take a look below and apply if you feel you are suited for the role! Real Time Consultants are working with a software and services company who help universities and colleges. Salary - £40000-£50000 OTE £80K + Remote based As a Business Development Manager, you will be: Working with the Head of Business Development to generate revenue from installed base clients Identification of opportunities, qualification to managing the sales cycle to successful close Writing proposals and solution selling Cold calling Ensuring the CRM is up to date for each account Liaise with clients and internal teams Responsible for executing approved marketing campaigns What you will be doing: Solution Sales into Higher Education/Universities Activity Based Costing Course and Module Costing TRAC Statutory Return for HE Sector Consultancy Services, Support Services, Management Service, Implementation Services C-Suite engagement Day to Day Activities: Identify and generate potential new leads Seek out new relationships with clients Producing proposals and converting to deals Provide weekly forecasts, keep an active and organised pipeline Being a productive and supportive member of the team Qualifications/Skills Educated to Degree Level Minimum of 2-years working within a business development role Proven delivery of targets The ability to sell products and services Business management skills Excellent verbal and written communication skills The ability to use your initiative Leadership skills Customer Service skills Persuading skills Ambition and desire to succeed If you would like to hear more about this opportunity, please apply, email (see below) or ring me.
My Client ( D365 SI) is currently running a multi-phase digital transformation programme for a customer in the waste management industry; and the first significant deployment of MS Dynamic 365 Finance & Operations is due to go-live at the end of 2024. As the Finance & Operations Senior Support Consultant you will be leading my clients support of this first deployment. This is an exciting opportunity to design and shape their support team, and continue to deliver incremental change within a complex technical landscape. You will be delivering activities across the following areas: Acting as the first point of contact for my clients support organisation, triaging defects and requests for change Act as Subject Matter Expert for MS Application Dynamics solution providing stakeholders with clear options and recommendations for significant solution decisions Hands on configuration of the solution to resolve defects and requests for change. Working with the offshore teams to coordinate code deployments and acting as Quality Assurance before any change is presented to the customer for testing. Work with internal and external teams to ensure the delivery of a best practice solution design that meets business requirements, design principles and is value for money. Work with project/programme teams with a delivery focus to ensure build, migration, testing and cutover activities are successful; ensuring design objectives and design principles are maintained. Review all internal and external created solution documentation to ensuring they deliver best practice, design principles and the correct solution design. Participate in the Environment and Release Management process advising the Release Manager on the risks and approach to Release Management Keep abreast of the MS solution/functional road map and advise technical and business teams on upgrades, road maps and MS innovations. Working with/managing the customers technology providers (think ISVs, Microsoft etc.) to find the right solution Loads of other stuff you would expect from an expert role that will be leading a fundamental part of the ongoing running and supporting one of their most important customers You must have/It would be ideal if you had experience with Experience of supporting customers, design processes and holistic thinking is a must in this role, and a deep knowledge of D365. Alongside that, you'll also have; Deep functional experience across MS D365 Finance and Procurement modules covering the core functional areas of Record to Report and Source to Pay. The solution also covers the new Leases module so know of this would be desirable. Worked within a Gold Partner support and project environment for large enterprise customers. Experience of integration of MS D365 to other MS Applications and Legacy applications Experience of managing a solution governance and change request process Can work at all levels of the business from presenting to senior stakeholders, to interacting with middle management or end users to gather requirements. This is a Permanent Role. Please do not apply if you are only interested in contract work.
29/04/2024
Full time
My Client ( D365 SI) is currently running a multi-phase digital transformation programme for a customer in the waste management industry; and the first significant deployment of MS Dynamic 365 Finance & Operations is due to go-live at the end of 2024. As the Finance & Operations Senior Support Consultant you will be leading my clients support of this first deployment. This is an exciting opportunity to design and shape their support team, and continue to deliver incremental change within a complex technical landscape. You will be delivering activities across the following areas: Acting as the first point of contact for my clients support organisation, triaging defects and requests for change Act as Subject Matter Expert for MS Application Dynamics solution providing stakeholders with clear options and recommendations for significant solution decisions Hands on configuration of the solution to resolve defects and requests for change. Working with the offshore teams to coordinate code deployments and acting as Quality Assurance before any change is presented to the customer for testing. Work with internal and external teams to ensure the delivery of a best practice solution design that meets business requirements, design principles and is value for money. Work with project/programme teams with a delivery focus to ensure build, migration, testing and cutover activities are successful; ensuring design objectives and design principles are maintained. Review all internal and external created solution documentation to ensuring they deliver best practice, design principles and the correct solution design. Participate in the Environment and Release Management process advising the Release Manager on the risks and approach to Release Management Keep abreast of the MS solution/functional road map and advise technical and business teams on upgrades, road maps and MS innovations. Working with/managing the customers technology providers (think ISVs, Microsoft etc.) to find the right solution Loads of other stuff you would expect from an expert role that will be leading a fundamental part of the ongoing running and supporting one of their most important customers You must have/It would be ideal if you had experience with Experience of supporting customers, design processes and holistic thinking is a must in this role, and a deep knowledge of D365. Alongside that, you'll also have; Deep functional experience across MS D365 Finance and Procurement modules covering the core functional areas of Record to Report and Source to Pay. The solution also covers the new Leases module so know of this would be desirable. Worked within a Gold Partner support and project environment for large enterprise customers. Experience of integration of MS D365 to other MS Applications and Legacy applications Experience of managing a solution governance and change request process Can work at all levels of the business from presenting to senior stakeholders, to interacting with middle management or end users to gather requirements. This is a Permanent Role. Please do not apply if you are only interested in contract work.
Position: B1/2 Licenced Engineer Location: East Midlands Working Hours: 5-5-4 Shift Pattern Competitive Salary + Excellent Benefits! Great Work-Life Balance with a 5-5-4 Shift Pattern! Type Rating Training included for the right individuals! Opportunities for professional development! For more details, read on! Actively seeking talented Licenced Engineers to join our talent Engineering Team on an exciting project based in East Midlands. This opportunity is to support a high-profile customer through a dedicated workforce understanding the need to deliver impeccable service in an active operational environment. To be considered for this position you will hold, a UK CAA Part 66 B1, B2 or B3 Licence with no limitations on airframe or engine that would otherwise restrict the addition of Group 3 type rating for: Vulcanair P68R Victor' Preferred candidates will already hold the Group 3 type rating, however applicants with other similar type ratings will be considered as training and type courses may be provided. Mission system operating and maintenance experience also desirable. The successful candidate will join a long established and respected forward-thinking company that has a proven pedigree in career development within the organisation. As part of this role, you must be prepared to work flexibly as part of a team and as an integral part of the Gama Engineering Group, possessing strong communication, organisation and leadership skills. / About us: A hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage. With operations in the UK, US, Middle East and Hong Kong a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry. / Responsibilities: Responsible for the successful completion of all allocated, planned and ad-hoc maintenance tasks Ensure the completion of scheduled customer order requirements when acting as supervising, certifying or category C engineer for a given input Responsible for the management of and performance/quality of performed works in compliance with applicable company process and procedures Ensure correct compliance with applicable regulatory requirements Maintain the required engineering licence and applicable type rating as required to perform duties and be responsible for ensuring licences and type ratings do not lapse and are kept up to date Accountable for providing professional communication with customers and contacts as required Individual responsibility for booking accurate, and consistent timekeeping in applicable software system / Skills, Qualifications and Experience required: Essential An Unrestricted UK CAA Part 66 Licence Category B1, B2 and/or B3 Previous aircraft base maintenance experience with a wide knowledge and skill range in servicing, inspection repair and modifications Satisfactory recency as required for issue of applicable certifying approval Full UK Driving Licence Advantageous Hold the Group 3 type rating for Vulcanair P68R / In addition to a Competitive Salary, we will offer you: Great work life balance with a 5-5-4 shift pattern Competitive Group Pension Scheme Life Assurance. Income Protection. Travel Insurance. Private Healthcare (after successful passing of probation). Free Car Parking 2 Paid Volunteering Days each calendar year (subject to line manager approval) .(Subject to insurance underwriting) Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
29/04/2024
Full time
Position: B1/2 Licenced Engineer Location: East Midlands Working Hours: 5-5-4 Shift Pattern Competitive Salary + Excellent Benefits! Great Work-Life Balance with a 5-5-4 Shift Pattern! Type Rating Training included for the right individuals! Opportunities for professional development! For more details, read on! Actively seeking talented Licenced Engineers to join our talent Engineering Team on an exciting project based in East Midlands. This opportunity is to support a high-profile customer through a dedicated workforce understanding the need to deliver impeccable service in an active operational environment. To be considered for this position you will hold, a UK CAA Part 66 B1, B2 or B3 Licence with no limitations on airframe or engine that would otherwise restrict the addition of Group 3 type rating for: Vulcanair P68R Victor' Preferred candidates will already hold the Group 3 type rating, however applicants with other similar type ratings will be considered as training and type courses may be provided. Mission system operating and maintenance experience also desirable. The successful candidate will join a long established and respected forward-thinking company that has a proven pedigree in career development within the organisation. As part of this role, you must be prepared to work flexibly as part of a team and as an integral part of the Gama Engineering Group, possessing strong communication, organisation and leadership skills. / About us: A hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage. With operations in the UK, US, Middle East and Hong Kong a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry. / Responsibilities: Responsible for the successful completion of all allocated, planned and ad-hoc maintenance tasks Ensure the completion of scheduled customer order requirements when acting as supervising, certifying or category C engineer for a given input Responsible for the management of and performance/quality of performed works in compliance with applicable company process and procedures Ensure correct compliance with applicable regulatory requirements Maintain the required engineering licence and applicable type rating as required to perform duties and be responsible for ensuring licences and type ratings do not lapse and are kept up to date Accountable for providing professional communication with customers and contacts as required Individual responsibility for booking accurate, and consistent timekeeping in applicable software system / Skills, Qualifications and Experience required: Essential An Unrestricted UK CAA Part 66 Licence Category B1, B2 and/or B3 Previous aircraft base maintenance experience with a wide knowledge and skill range in servicing, inspection repair and modifications Satisfactory recency as required for issue of applicable certifying approval Full UK Driving Licence Advantageous Hold the Group 3 type rating for Vulcanair P68R / In addition to a Competitive Salary, we will offer you: Great work life balance with a 5-5-4 shift pattern Competitive Group Pension Scheme Life Assurance. Income Protection. Travel Insurance. Private Healthcare (after successful passing of probation). Free Car Parking 2 Paid Volunteering Days each calendar year (subject to line manager approval) .(Subject to insurance underwriting) Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
Description: Title: Fund IT Solution Engineer/Application Manager Location: Adliswil, Zurich Type of contract: Permanent Start date: TBC Role: Our client is a leading international private bank that strives to innovate. In recent years, they have grown strongly - in Europe and in Asia. To ensure they remain successful, one factor is crucial: digitalization. It is a key strategic priority in the coming years. They want to combine the best of the analog and digital worlds, in interdisciplinary and agile teams. Their goal: to create a truly personal customer experience thanks to state-of-the-art services. Your challenge: The Financial Services division develops and operates a modern and secure banking platform on the basis of Avaloq by the highest quality requirements. They combine their business know-how with technology expertise to generate sustainable added value for their customers. Fund management is one key factor of a successful private bank. If you are just as passionate as they are to enable their business to bring an exciting experience to the customers, then you are the right enforcement for the team. The team works closely with business specialists and business analysts using state-of-the-art technology to further develop our system landscape. The team acts as a reliable and innovative IT partner for demanding fund business. The team is responsible to: - ensure and optimize the operation of our Fund Accounting and Depositary Systems - understand Fund Process Lifecycle, identify its pitfalls, and develop an automated process improvement - collaborate with various stakeholders (business, business analysts, product owners, etc.) - coordinate and plan release upgrades in close alignment with external suppliers - create and support in-house developments on Oracle Application Express platform Your profile: For this exciting position we are looking for a personality with the following profile: - Higher technical education and further training (business information systems, application development) - Practical experience and knowledge in fund management processes required - Knowledge in PL/SQL, Oracle SQL as well as Oracle Application Express or willingness to learn it - Experience in application management (support & release processes) - Flair for conceptual and analytical work (analysis, solution-oriented thinking) - Avaloq Know-How advantageous - Team player and communicative, resilient personality with initiative, strength of implementation and high social competence - Systematic, structured and independent way of working Skills: SQL Oracle APEX Fund Finance Avaloq automation PL/SQL Job Title: Solution Engineer/Application Manager Location: Adliswil, Switzerland Job Type: Permanent TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
29/04/2024
Full time
Description: Title: Fund IT Solution Engineer/Application Manager Location: Adliswil, Zurich Type of contract: Permanent Start date: TBC Role: Our client is a leading international private bank that strives to innovate. In recent years, they have grown strongly - in Europe and in Asia. To ensure they remain successful, one factor is crucial: digitalization. It is a key strategic priority in the coming years. They want to combine the best of the analog and digital worlds, in interdisciplinary and agile teams. Their goal: to create a truly personal customer experience thanks to state-of-the-art services. Your challenge: The Financial Services division develops and operates a modern and secure banking platform on the basis of Avaloq by the highest quality requirements. They combine their business know-how with technology expertise to generate sustainable added value for their customers. Fund management is one key factor of a successful private bank. If you are just as passionate as they are to enable their business to bring an exciting experience to the customers, then you are the right enforcement for the team. The team works closely with business specialists and business analysts using state-of-the-art technology to further develop our system landscape. The team acts as a reliable and innovative IT partner for demanding fund business. The team is responsible to: - ensure and optimize the operation of our Fund Accounting and Depositary Systems - understand Fund Process Lifecycle, identify its pitfalls, and develop an automated process improvement - collaborate with various stakeholders (business, business analysts, product owners, etc.) - coordinate and plan release upgrades in close alignment with external suppliers - create and support in-house developments on Oracle Application Express platform Your profile: For this exciting position we are looking for a personality with the following profile: - Higher technical education and further training (business information systems, application development) - Practical experience and knowledge in fund management processes required - Knowledge in PL/SQL, Oracle SQL as well as Oracle Application Express or willingness to learn it - Experience in application management (support & release processes) - Flair for conceptual and analytical work (analysis, solution-oriented thinking) - Avaloq Know-How advantageous - Team player and communicative, resilient personality with initiative, strength of implementation and high social competence - Systematic, structured and independent way of working Skills: SQL Oracle APEX Fund Finance Avaloq automation PL/SQL Job Title: Solution Engineer/Application Manager Location: Adliswil, Switzerland Job Type: Permanent TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.