AWS IVR ENGINEER REQUIRED IN WELWYN GARDEN CITY* DURATION 6 months DAY RATE -COMPETITIVE VIA UMBRELLA LOCATION- SLOUGH (HYBRID) Join the best of the bunch! We're the UK's biggest 'virtual network operator' (we're powered by O2's network) and for over a decade now we've won all the top awards for customer satisfaction. We have a track record of doing things differently and shaking up the mobile industry. And we're fiercely proud of being 'supermarket mobile', bringing the best to more than five million customers. Working for us means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference. We're an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It's more than just a 'methodology' to us - it's our way for everyone to give their best. About the role As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team migrate a third-party AWS Connect IVR solution to our own AWS Connect infrastructure. You will be working in a small team including a solution designer and project manager and will drive the technical implementation in AWS Connect. You will be expected to deliver this in an optimised, secure, and well-documented manner. You will work very closely with the DevSecOps team that manages the AWS environment to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service. You will be responsible for The Mobile Engineering team is a truly cross functional team responsible for both the functional software development as well as the running and operation of bespoke and product/SaaS based IT solutions. You will be working within a diverse team of highly motivated and talented individuals on business-critical infrastructure. Our teams are motivated and challenged, working in sprints across a range of technologies which together provide huge benefit to the wider business. Within the Engineering team, we are the Run and Operate Chapter which manages the platforms and infrastructure used by many of the business services needed. This role is part of the IVR implementation squad and reports to the Run and Operate Chapter Lead. We are looking for the following skills & experience: . Significant commercial experience using AWS Connect. . Significant experience with AWS. . Experience working with third-party suppliers. . Experience producing quality technical documentation. Nice to have: . Experience migrating AWS Connect solutions between suppliers. . Experience writing and maintaining deployments using code. Key responsibilities . Be a team player - live the values. . Act as the technical lead within the squad to support them with the migration. . Be critical of the current solution and suggest improvements. . Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support. . Share knowledge with other members of the chapter. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
02/05/2024
Project-based
AWS IVR ENGINEER REQUIRED IN WELWYN GARDEN CITY* DURATION 6 months DAY RATE -COMPETITIVE VIA UMBRELLA LOCATION- SLOUGH (HYBRID) Join the best of the bunch! We're the UK's biggest 'virtual network operator' (we're powered by O2's network) and for over a decade now we've won all the top awards for customer satisfaction. We have a track record of doing things differently and shaking up the mobile industry. And we're fiercely proud of being 'supermarket mobile', bringing the best to more than five million customers. Working for us means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference. We're an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It's more than just a 'methodology' to us - it's our way for everyone to give their best. About the role As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team migrate a third-party AWS Connect IVR solution to our own AWS Connect infrastructure. You will be working in a small team including a solution designer and project manager and will drive the technical implementation in AWS Connect. You will be expected to deliver this in an optimised, secure, and well-documented manner. You will work very closely with the DevSecOps team that manages the AWS environment to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service. You will be responsible for The Mobile Engineering team is a truly cross functional team responsible for both the functional software development as well as the running and operation of bespoke and product/SaaS based IT solutions. You will be working within a diverse team of highly motivated and talented individuals on business-critical infrastructure. Our teams are motivated and challenged, working in sprints across a range of technologies which together provide huge benefit to the wider business. Within the Engineering team, we are the Run and Operate Chapter which manages the platforms and infrastructure used by many of the business services needed. This role is part of the IVR implementation squad and reports to the Run and Operate Chapter Lead. We are looking for the following skills & experience: . Significant commercial experience using AWS Connect. . Significant experience with AWS. . Experience working with third-party suppliers. . Experience producing quality technical documentation. Nice to have: . Experience migrating AWS Connect solutions between suppliers. . Experience writing and maintaining deployments using code. Key responsibilities . Be a team player - live the values. . Act as the technical lead within the squad to support them with the migration. . Be critical of the current solution and suggest improvements. . Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support. . Share knowledge with other members of the chapter. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
A well-known energy provider in Glasgow is looking for an iOS Engineer to join their team. The company are one of the leaders in the drive towards completely Green Energy and you'll have the opportunity to work in a team that has a pivotal role in that. Over the last couple years, they've re-structured their teams to give everyone a lot more autonomy and opportunity to progress and are now bulking out the squads as part of this. The team builds web and mobile applications for internal use as well as externally for their customers. They are well-known for having a very strong engineering culture, good processes and have high standards in their work. What will I be doing? Great question! Most of the work you'll be doing will be on the main iOS customer facing application. They have some impressive new projects which you'll be able to get involved in from the start. They work mostly with Swift these days and are looking for someone to have experience in Swift. They will consider people that are more experienced in Objective-C but Swift is highly favourable. Any experience with Reactive programming, testing and/or experience with CI/CD would be a big bonus as well. The company love people that are eager to learn and can you give you the opportunity to cross-train in other areas such as Android Development, Front End Development, Back End Development and more. Who am I? It's obviously pretty essential that you've come sort of iOS Development background, ideally working with Swift. Away from their excellent engineering culture, the company work very collaboratively and look for people that fit in well with that. There is a lot of autonomy in the role, but they do like people that aren't afraid to work through problems with their colleagues as well. As previously mentioned, they like people that are keen on continuing to expand their skill set so if that's you then it could be a great fit. They also like people that keep up to date with new technologies and if it makes sense for the business, they're more than happy for you to try and introduce these. Who will I be working with? As mentioned, they've done a lot of restructuring and moved into smaller squads, giving you a lot more opportunity to influence things. Teams work in squads that include Developers, Testers, Product Owners, Engineering Managers, Designers and more. You'll obviously work closely with the rest of Mobile team as well. How much will I be getting paid and where will I be based? You'll probably want to know this before applying There is a salary on offer up to £60,000 for the iOS Developer role. At the moment they're ideally looking for people at least at mid-level and the salary they offer will be dependent on your level of experience. They have a really strong benefits package which includes a strong pension, up to 10% performance related bonus and much more. The company's office is in Glasgow City Centre and ideally, they'd like people to come in once a week. If you're an experienced iOS Engineer that is passionate about Green Energy, then please apply and/or get in touch with Jack Steven at Cathcart Technology.
02/05/2024
Full time
A well-known energy provider in Glasgow is looking for an iOS Engineer to join their team. The company are one of the leaders in the drive towards completely Green Energy and you'll have the opportunity to work in a team that has a pivotal role in that. Over the last couple years, they've re-structured their teams to give everyone a lot more autonomy and opportunity to progress and are now bulking out the squads as part of this. The team builds web and mobile applications for internal use as well as externally for their customers. They are well-known for having a very strong engineering culture, good processes and have high standards in their work. What will I be doing? Great question! Most of the work you'll be doing will be on the main iOS customer facing application. They have some impressive new projects which you'll be able to get involved in from the start. They work mostly with Swift these days and are looking for someone to have experience in Swift. They will consider people that are more experienced in Objective-C but Swift is highly favourable. Any experience with Reactive programming, testing and/or experience with CI/CD would be a big bonus as well. The company love people that are eager to learn and can you give you the opportunity to cross-train in other areas such as Android Development, Front End Development, Back End Development and more. Who am I? It's obviously pretty essential that you've come sort of iOS Development background, ideally working with Swift. Away from their excellent engineering culture, the company work very collaboratively and look for people that fit in well with that. There is a lot of autonomy in the role, but they do like people that aren't afraid to work through problems with their colleagues as well. As previously mentioned, they like people that are keen on continuing to expand their skill set so if that's you then it could be a great fit. They also like people that keep up to date with new technologies and if it makes sense for the business, they're more than happy for you to try and introduce these. Who will I be working with? As mentioned, they've done a lot of restructuring and moved into smaller squads, giving you a lot more opportunity to influence things. Teams work in squads that include Developers, Testers, Product Owners, Engineering Managers, Designers and more. You'll obviously work closely with the rest of Mobile team as well. How much will I be getting paid and where will I be based? You'll probably want to know this before applying There is a salary on offer up to £60,000 for the iOS Developer role. At the moment they're ideally looking for people at least at mid-level and the salary they offer will be dependent on your level of experience. They have a really strong benefits package which includes a strong pension, up to 10% performance related bonus and much more. The company's office is in Glasgow City Centre and ideally, they'd like people to come in once a week. If you're an experienced iOS Engineer that is passionate about Green Energy, then please apply and/or get in touch with Jack Steven at Cathcart Technology.
A well-known energy provider in Glasgow is looking for an Android Engineer to join their team. The company are one of the leaders in the drive towards completely Green Energy and you'll have the opportunity to work in a team that has a pivotal role in that. Over the last couple years, they've re-structured their teams to give everyone a lot more autonomy and opportunity to progress and are now bulking out the squads as part of this. The team builds web and mobile applications for internal use as well as externally for their customers. They are well-known for having a very strong engineering culture, good processes and have high standards in their work. What will I be doing? Great question! Most of the work you'll be doing will be on the main Android customer facing application. They have some impressive new projects which you'll be able to get involved in from the start. They work mostly with Kotlin these days and are looking for someone to have experience in Kotlin. They will consider people that are more experienced in Java but Kotlin is highly favourable. Any experience with Reactive programming, testing and/or experience with CI/CD would be a big bonus as well. The company love people that are eager to learn and can you give you the opportunity to cross-train in other areas such as iOS Development, Front End Development, Back End Development and more. Who am I? It's obviously pretty essential that you've come sort of Android Development background, ideally working with Kotlin. Away from their excellent engineering culture, the company work very collaboratively and look for people that fit in well with that. There is a lot of autonomy in the role, but they do like people that aren't afraid to work through problems with their colleagues as well. As previously mentioned, they like people that are keen on continuing to expand their skill set so if that's you then it could be a great fit. They also like people that keep up to date with new technologies and if it makes sense for the business, they're more than happy for you to try and introduce these. Who will I be working with? As mentioned, they've done a lot of restructuring and moved into smaller squads, giving you a lot more opportunity to influence things. Teams work in squads that include Developers, Testers, Product Owners, Engineering Managers, Designers and more. You'll obviously work closely with the rest of Mobile team as well. How much will I be getting paid and where will I be based? You'll probably want to know this before applying There is a salary on offer up to £60,000 for the Android Developer role. At the moment they're ideally looking for people at least at mid-level and the salary they offer will be dependent on your level of experience. They have a really strong benefits package which includes a strong pension, up to 10% performance related bonus and much more. The company's office is in Glasgow City Centre and ideally, they'd like people to come in once a week. If you're an experienced Android Engineer that is passionate about Green Energy, then please apply and/or get in touch with Jack Steven at Cathcart Technology.
02/05/2024
Full time
A well-known energy provider in Glasgow is looking for an Android Engineer to join their team. The company are one of the leaders in the drive towards completely Green Energy and you'll have the opportunity to work in a team that has a pivotal role in that. Over the last couple years, they've re-structured their teams to give everyone a lot more autonomy and opportunity to progress and are now bulking out the squads as part of this. The team builds web and mobile applications for internal use as well as externally for their customers. They are well-known for having a very strong engineering culture, good processes and have high standards in their work. What will I be doing? Great question! Most of the work you'll be doing will be on the main Android customer facing application. They have some impressive new projects which you'll be able to get involved in from the start. They work mostly with Kotlin these days and are looking for someone to have experience in Kotlin. They will consider people that are more experienced in Java but Kotlin is highly favourable. Any experience with Reactive programming, testing and/or experience with CI/CD would be a big bonus as well. The company love people that are eager to learn and can you give you the opportunity to cross-train in other areas such as iOS Development, Front End Development, Back End Development and more. Who am I? It's obviously pretty essential that you've come sort of Android Development background, ideally working with Kotlin. Away from their excellent engineering culture, the company work very collaboratively and look for people that fit in well with that. There is a lot of autonomy in the role, but they do like people that aren't afraid to work through problems with their colleagues as well. As previously mentioned, they like people that are keen on continuing to expand their skill set so if that's you then it could be a great fit. They also like people that keep up to date with new technologies and if it makes sense for the business, they're more than happy for you to try and introduce these. Who will I be working with? As mentioned, they've done a lot of restructuring and moved into smaller squads, giving you a lot more opportunity to influence things. Teams work in squads that include Developers, Testers, Product Owners, Engineering Managers, Designers and more. You'll obviously work closely with the rest of Mobile team as well. How much will I be getting paid and where will I be based? You'll probably want to know this before applying There is a salary on offer up to £60,000 for the Android Developer role. At the moment they're ideally looking for people at least at mid-level and the salary they offer will be dependent on your level of experience. They have a really strong benefits package which includes a strong pension, up to 10% performance related bonus and much more. The company's office is in Glasgow City Centre and ideally, they'd like people to come in once a week. If you're an experienced Android Engineer that is passionate about Green Energy, then please apply and/or get in touch with Jack Steven at Cathcart Technology.
A well-known energy provider in Glasgow is looking for a Lead Product Designer to join their team. The company are one of the leaders in the drive towards completely Green Energy and you'll have the opportunity to work in a team that has a pivotal role in that. Over the last couple years, they've re-structured their teams to give everyone a lot more autonomy and opportunity to progress and are now bulking out the squads as part of this. In terms of projects, the majority of the stuff you'll be working on is greenfield, which should be super appealing to most! The Product Design team in particular are one of the key drivers in the push to NetZero, so the role would very much suit someone that was passionate about this. All their Product Designers are Full Stack and they'd expect this Lead Product Designer to be the same. The Product Design team cover all of the design process including ideation, research, analysis, design and delivery - they are looking for someone that is comfortable with all of this. They're looking for this person to be a mix of hands-on and hands-off, so experience of working in a mixed role is essential. You don't have to have experience of being a "Lead" as such but certainly will need to at least have some experience of hands-off type work such as mentoring, delegating work, championing design thinking across a business, leading on design best practices, contributing to overall design strategy and much more. You will have 2-3 line reports, so having at least some management experience would be the minimum here. Due to the seniority of the role, they're ideally looking for someone that has experience across both web and mobile, as well as someone that has exposure to system/service design - someone with experience of working within FinTech or FinTech adjacent industries could stand out here. These things aren't absolutely essential but would be a massive bonus. The squads work cross-functionally, so you'll work closely with Developers, Product Owners, Testers, Engineering Managers and more. They are based in Glasgow City Centre and are looking for someone to be in the office 1-2 days per week. Salary on offer is up to £70,000 and have an amazing benefits package on top of this which includes a strong pension, 10% performance related bonus and much more. If you're an experienced Product Designer that is passionate about Green Energy, then please apply and/or get in touch with Jack Steven at Cathcart Technology.
02/05/2024
Full time
A well-known energy provider in Glasgow is looking for a Lead Product Designer to join their team. The company are one of the leaders in the drive towards completely Green Energy and you'll have the opportunity to work in a team that has a pivotal role in that. Over the last couple years, they've re-structured their teams to give everyone a lot more autonomy and opportunity to progress and are now bulking out the squads as part of this. In terms of projects, the majority of the stuff you'll be working on is greenfield, which should be super appealing to most! The Product Design team in particular are one of the key drivers in the push to NetZero, so the role would very much suit someone that was passionate about this. All their Product Designers are Full Stack and they'd expect this Lead Product Designer to be the same. The Product Design team cover all of the design process including ideation, research, analysis, design and delivery - they are looking for someone that is comfortable with all of this. They're looking for this person to be a mix of hands-on and hands-off, so experience of working in a mixed role is essential. You don't have to have experience of being a "Lead" as such but certainly will need to at least have some experience of hands-off type work such as mentoring, delegating work, championing design thinking across a business, leading on design best practices, contributing to overall design strategy and much more. You will have 2-3 line reports, so having at least some management experience would be the minimum here. Due to the seniority of the role, they're ideally looking for someone that has experience across both web and mobile, as well as someone that has exposure to system/service design - someone with experience of working within FinTech or FinTech adjacent industries could stand out here. These things aren't absolutely essential but would be a massive bonus. The squads work cross-functionally, so you'll work closely with Developers, Product Owners, Testers, Engineering Managers and more. They are based in Glasgow City Centre and are looking for someone to be in the office 1-2 days per week. Salary on offer is up to £70,000 and have an amazing benefits package on top of this which includes a strong pension, 10% performance related bonus and much more. If you're an experienced Product Designer that is passionate about Green Energy, then please apply and/or get in touch with Jack Steven at Cathcart Technology.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
01/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
01/05/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint