6 joburi disponibile

IT SERVICE DESK MANAGER - 3 months - £195pd - INSIDE IR35 (hybrid working in Glasgow, Edinburgh, Dundee or Aberdeen) Are you an experienced IT professional with a passion for delivering exceptional customer service? If so, this could be the perfect role for you! The company is seeking a talented IT Service Desk Manager to join their dynamic team and make a real impact. About the Role As the ICT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the company's service desk. This includes managing incident resolution, implementing effective KPIs and SLAs, and ensuring the team delivers a seamless IT support experience to all users. Key responsibilities of the IT Service Desk Manager role include: Conducting a comprehensive gap analysis of the current service desk and providing recommendations for improvement Reviewing and optimising the company's ITSM tool and processes to enhance efficiency Developing and implementing effective staffing models and schedules to meet 24/7 service requirements Driving continuous improvement initiatives to enhance the overall quality of IT support Fostering a positive, customer-centric culture within the service desk team What We're Looking For The ideal candidate for the IT Service Desk Manager role will have: Significant experience in an IT service or support function, with a proven track record of managing service desk operations Excellent knowledge of incident management, change management, and ITIL best practices Strong analytical and problem-solving skills to identify and address service desk challenges Exceptional communication and interpersonal abilities to liaise with stakeholders at all levels A degree in IT, Business Management, or a related field, or equivalent industry experience Important - This service desk is 24/7 so some evening/night/weekend shifts may be required. If you're ready to take on a rewarding challenge and contribute to the success of this dynamic company, we encourage you to apply for the ICT Service Desk Manager role today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Retail Systems Developer (C#, JavaScript, HTML, CSS) - £40k-£45k This is a great opportunity for a Junior Level Developer to gain experience with Blazor and Azure. Based in Birchwood, Warrington (2 days a week in office) , this role is paying between £40k and £45k a year. Working with a small, close-nit development team, you will be developing a wide variety of in-house projects for the businesses retail division. This will be centred around the development of in-house screen system technology that use 10,000 Pi's to enable the studio to publish data, stream TV channels and update information and layouts in Real Time, to displays across 1400 retail sites. Job Duties Contribute to the building of systems from the ground up Design, develop, and maintain software applications using C#, HTML, and Blazor Write clean, maintainable, and scalable code that meets the requirements of the project Debug and resolve software issues, including fixing bugs and optimizing performance Document software design, code, and test procedures Participate in the estimation of software development projects Participate in customer and end-user interactions to gather requirements and provide support Essential Skills: Proficiency with C#, JavaScript, HTML and CSS 2+ years as a software developer Experience with Web Services and REST API's Degree in Computer Science, Information Systems, Physics or Mathematics Any experience with React or Pi's would be beneficial On offer: Hybrid remote working - 2 days a week in office Paid training and development courses Small team who really get along, play games, go for pub lunches and go out for drinks together Pension Death in Service Company Saving Scheme 24/7 GP access This role is only open to individuals who live within a commutable distance from Warrington and have full right to work in the UK without limitations. Interested? Contact Philip Boltt at Lorien Global IND_PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

SAP Scheduling e-PPDS Consultant 12 months Hybrid working (3 - days Onsite) Chiswick Inside IR35 My client a top Global company are currently looking to recruit a SAP Scheduling expert with SAP e-PPDS/PPDSm to join their team on a contract basis. Please note this is role is Inside IR35 and will need to be set-up via Umbrella Company/PAYE. The SAP Scheduling expert with SAP e-PPDS/PPDS is required to deliver a set of harmonised processes for the Production Planning stream within the S/4 HANA template on SAP e-PPDS, supporting the replacement of the current solutions. Key responsibilities for the SAP Scheduling e-PPDS Consultant Adherence to the global S/4 HANA template ensuring an adopt not adapt approach is taken to process design to ensure successful transition from SAP ECC. Accountable for defining the business requirements for Scheduling/Production Planning stream and collaborating with the functional teams as well as SI/BI partner to ensure that these are translated into the template build, supporting robust unit, system and user acceptance testing and ensuring any design issues are resolved. Ensure E2E alignment across ERP program for Scheduling/Production Planning processes and work with other Process SMEs to identify, problem solve and develop solutions to mitigate risks/issues with the support of the Process Owners ( GPDs ) as well as working closely with the Smart Manufacturing group to ensure we have consistency on processes across systems (OMP Scheduling). Support development of education and training materials and associated change management Ensure programme benefits are delivered through implementation of the Production Planning processes. Key experience for the SAP Scheduling e-PPDS Consultant Expertise in process and systems on SAP APO PPDS/e-PPDS, with scheduling, Business requirements and production planning. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Service Desk Team Leader Manchester - Hybrid £38,000 - £42,000 Lorien is recruiting a Service Desk Team Leader for a large gaming development company in Manchester. This role offers an experienced professional the chance to lead a team, manage service delivery, and drive improvements in a dynamic, supportive environment. Lead a team of Service Desk Analysts, ensuring top-tier service for 1000 multi-site users. Key Responsibilities: Service Desk Ownership: Manage all incoming tickets and uphold high service levels. Team Leadership: Lead, develop, and appraise Service Desk Analysts. Service Improvement: Drive continuous improvement via ITIL, training, and 24/7 team collaboration. SLA Management: Monitor SLAs, report on targets, and optimise performance (balancing data with team support). Support Delivery: Provide remote and face-to-face troubleshooting. Required Skills: Proven Service Desk Experience: Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative Approach: Valued for new ideas; freedom to implement improvements. Benefits: Freedom to implement ideas and contribute to process improvements. Join a friendly, supportive, and collaborative team. Competitive Package - £38,000 - £42,000 salary + 10% bonus. Hybrid Working - Manchester-based, Monday to Friday. Potential non-contractual involvement in on-call duty manager rota. Submit your CV now to be considered. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Head of Risk Strategy Our Life and Pensions client is looking for a highly skilled Head of Risk Strategy to join their team for a 3 months initial contract: Essential Senior leader in the Financial Services sector with deep understanding of the life and pensions sector. Experienced in developing and executing enterprise-risk strategies that have a pragmatic application to the strategic objectives of the firm, its business plan and operating model Have strong familiarity with the regulatory requirements affecting risk management in life and pensions. Proven ability to engage, influence and challenge at Board and Executive level. Commercially astute with a strategic forward-thinking mindset that supports our vision to grow, optimise and enhance the Group. Collaborative and inclusive leadership style, with a track record of building strong internal networks. If interested, please submit your CV Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

The Role *This is a 9 month contract inside IR35* This is a Senior role in the team and as the subject matter expert, you will be responsible for investment manager research, selection and investment performance oversight as well as delivery of investment projects with key financial objectives in the Policyholder Investment Office. Key Responsibilities Managing Internal and External Stakeholders Assist Head of Manager Research and Selection in liaising with external investment management partners in implementing the policyholder investment strategy Foster and nurture existing Asset Management Partnerships Working with the Sustainability team, developing and evolving our framework and coordinating with our Asset Managers to embed sustainability requirements into mandates Working with wider Policyholder Investment Office sub-teams such as the Portfolio Management Team, Investment Strategy, Investment Solutions team and Phoenix Unit Trust Managers (PUTM) to maintain manager adherence to investment management agreements Working with the operational due diligence, Asset Management Operations, Compliance and Line 2, as required Manager Selection Research and Review Process Working with and supporting Portfolio Managers and the Portfolio Management in delivering financial risk return objectives for the policyholder portfolio Document existing selection and oversight frameworks and improve processes and controls to ensure robustness in the Target Operating Model of the team; bring in industry best practice and knowledge for enhancing frameworks and processes Engaging with existing Asset Management partners to build strong relationships, to support delivery of investment strategy and reporting of investment performance, as well as adherence to operational requirements Leading Manager Investment performance quarterly and annual reviews, both from a sustainability perspective but also from a broader oversight perspective. Ensuring the assessment and write up of these meetings is completed in line with the required schedules and compliance requirements Contributing to the manager selection process as it relates to investment and sustainability aspects, and more broadly as specific RFP requires Compiling and coordinating updates on asset management partners to local, enterprise and board governance Leading and Managing Key Projects by interfacing with stakeholders outside of the Policyholder Investment Office, as it relates to Investment Managers, including those within Pensions & Savings, Finance, Compliance, Investment Operations, Risk and Audit as part of the review, search and selection processes What we're looking for: Minimum Requirements (Essential) Experience Significant industry experience(7-10 years), ability to operate autonomously Understanding of the insurance market, complexities of new asset classes and sustainability Demonstrated experience and understanding of how to manage complex relationships across multiple external stakeholder groups, as well as internal stakeholders; Actuarial, Finance, Operations and Risk. Knowledge and experience across investment markets, investment strategy and portfolio management and performance measurement, across multiple asset classes with a focus on equities Broad understanding of legal, tax and regulatory environment, as it applies to Asset Management Qualifications CFA/MBA (desirable, but not essential) Personal Attributes Acts on own initiative, with strong sense of ownership, contributes new ideas, able to make logical decisions and formulate judgements Ability to communicate effectively, build key relationships and influence internal and external stakeholders Proactively keeps abreast with market trends to develop holistic financial thinking Strong relation management skills We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.