51 joburi disponibile

*Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior DevOps CI/CD Engineer with strong AWS experience. Candidate will provide subject matter expertise for ongoing support of applications deployed to non-production AWS environments and supporting 3rd party applications. Identify root causes and automate solutions in support of development. Candidate will have a deep understanding of DevOps practices, leadership skills, and expertise in various tools and technologies. You will be working in a fast-paced, dynamic environment, using cutting-edge tools and cloud technologies. Manage day to day activities when called upon. Responsibilities: Desing Develop release and support, Cloud Native applications running on Containers Kubernetes and Docker within AWS. DevOps Strategy: Develop and implement DevOps strategies and best practices to enhance development, testing, and deployment processes. Possess in-depth knowledge and hands-on experience with DevOps tools and technologies, including but not limited to GitHub, Jenkins, Terraform, Ansible, Kafka, AWS, Apigee. Support the lower environments for incident and problem management. Resolve complex support issues in non-production environments. Create procedural and troubleshooting documentation related to cloud native applications. Write complex automation scripts using common automation tools, such as yaml, Json, Bash, Groovy, Ansible, Terraform and python, Perform other duties as assigned Qualifications: Excellent problem-solving skills. Ability to work independently. Ability to work with management to prioritize tasks. Demonstrate strong confidence in abilities and knowledge. Ability to work well in crisis situations. Ability to work under minimal supervision. Flexibility to be on call from 5 PM to 7 AM for 3 months per year. Good written and oral communication skills. Technical Skills: Expertise on Kubernetes and Docker, including best practices Expertise in cloud containerization; design, develop and troubleshoot Strong programming or Scripting skills in yaml, Helm Charts, Json, Bash, Groovy, Ansible, Terraform, python or Java. Advance level on Networking technologies CI/CD tools such as Artifactory, Jenkins, and GIT, SonarQube Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in IaC and CaC; Ansible, Terraform Experience with Kafka infrastructure and processes Understanding of software development methodologies and Agile practices Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues Good verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams. Familiarity with monitoring and logging tools such Elk stack, Splunk. Familiarity with Technologies used to support microservices. Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with Kubernetes. Minimum 3 years experience working on Scripting or Programming Bachelor's degree in a related area Cloud Certification a plus

*Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior DevOps CI/CD Engineer with strong AWS experience. Candidate will provide subject matter expertise for ongoing support of applications deployed to non-production AWS environments and supporting 3rd party applications. Identify root causes and automate solutions in support of development. Candidate will have a deep understanding of DevOps practices, leadership skills, and expertise in various tools and technologies. You will be working in a fast-paced, dynamic environment, using cutting-edge tools and cloud technologies. Manage day to day activities when called upon. Responsibilities: Desing Develop release and support, Cloud Native applications running on Containers Kubernetes and Docker within AWS. DevOps Strategy: Develop and implement DevOps strategies and best practices to enhance development, testing, and deployment processes. Possess in-depth knowledge and hands-on experience with DevOps tools and technologies, including but not limited to GitHub, Jenkins, Terraform, Ansible, Kafka, AWS, Apigee. Support the lower environments for incident and problem management. Resolve complex support issues in non-production environments. Create procedural and troubleshooting documentation related to cloud native applications. Write complex automation scripts using common automation tools, such as yaml, Json, Bash, Groovy, Ansible, Terraform and python, Perform other duties as assigned Qualifications: Excellent problem-solving skills. Ability to work independently. Ability to work with management to prioritize tasks. Demonstrate strong confidence in abilities and knowledge. Ability to work well in crisis situations. Ability to work under minimal supervision. Flexibility to be on call from 5 PM to 7 AM for 3 months per year. Good written and oral communication skills. Technical Skills: Expertise on Kubernetes and Docker, including best practices Expertise in cloud containerization; design, develop and troubleshoot Strong programming or Scripting skills in yaml, Helm Charts, Json, Bash, Groovy, Ansible, Terraform, python or Java. Advance level on Networking technologies CI/CD tools such as Artifactory, Jenkins, and GIT, SonarQube Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in IaC and CaC; Ansible, Terraform Experience with Kafka infrastructure and processes Understanding of software development methodologies and Agile practices Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues Good verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams. Familiarity with monitoring and logging tools such Elk stack, Splunk. Familiarity with Technologies used to support microservices. Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with Kubernetes. Minimum 3 years experience working on Scripting or Programming Bachelor's degree in a related area Cloud Certification a plus

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior SDET Software Development Engineer with Financial Services industry experience. Candidate will lead the manual and automated integration testing at the program level. Responsibilities: Develop and execute integration test strategy for assigned products Develop and execute test plans, develop test automation Lead the testing and automation function in collaboration with other team members Execute test plans and prepare clearly documented results, demonstrate the results to the product teams and management Review release notes of delivered functionality and create test plans focused on integration tests Work with the product teams on resolution of any outstanding issues within the release and post-release Categorize issues based on severity, clearing documents details of the issues in the tracking system Develop and execute functional and non-functional testing plans Keep track of open issues and retest closed issues. Provide direction to the other team members for testing integrated systems. Build new automation capabilities for integration testing, reconciliation testing, and data testing. Partner with internal business users and stakeholders to prioritize and develop requirements and testing for implementing new features and functionality including, but not limited to, Risk Platform applications. Manage Ovation system releases, identifying impact and enhancement opportunities, and communicating appropriately Support regression testing and introduction of required changes as new releases are introduced Provide support for the Ovations systems including, but not limited to, research and resolution of system issues, user support, and scheduled activities Create and maintain reports for ongoing business needs Lead day-to-day activities and delivery schedule of implementation partners engaged for various initiatives, when applicable Build upon/maintain professional relationships with key colleagues and vendors to ensure that the services and solutions provided meet the current and future needs Manage and communicate status reports and other key metrics Maintain documentation and process related requirements Assist with compliance and regulatory related activities Perform other duties as required Qualifications: Strong testing and QA automation background Strong technical background Strong customer orientation and excellent communication skills Ability to work in a fast-paced, confidential environment Understanding of systems development life cycle (SDLC), including proven experience in implementing software applications Exceptional attention to detail Must maintain high level of confidentiality and professionalism Consistent in performance and practices ethical, professional behavior Experience operating within an Agile delivery team Work well independently, yet is cooperative in working with team members Proficiency in test automation tools - like Gherkin, Cucumber, Selenium, or other automation frameworks. API and high-volume data testing experience Development of data testing and transformation tools Programming in Python, Java, other programming languages Strong data experience including SQL, databases Streaming and event driven system experience a plus. Message queuing and event sourcing tools like IBM MQ, Kafka Proficiency with MS word, PowerPoint, Excel, and Visio is preferred Experience with implementing and configuring business processes Deep understanding of data and structure, reporting, dashboards, strongly preferred Experience with Security testing preferred Clearing and Risk systems functional expertise and familiarity with technical offerings such as integrations and Core Connectors is preferred Education and/or Experience: Undergraduate Degree (or equivalent) Minimum of seven (7) years' experience working with manual and automation technologies as an expert with a clear understanding of core practices, processes, and terminology Minimum of five (5) years' experience implementing, enhancing, and supporting integration testing to address business problems and requirements in multiple functional areas Minimum of two (2) year of experience in financial services or capital markets

*This is a 3rd shift role, 10:30pm-7:00am, Monday thru Friday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will be responsible for monitoring the production server environment. Candidate will be reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to any/all processes to align with regulatory requirements Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Security Services Company is currently seeking a Principal Kernel Ransomware Engineer. Candidate will contribute to the Windows agent's ability to prevent, detect, respond, and remediate attacks. In this role, you will drive enhancements in multiple product domains. This development will allow the product to better protect customers from the threat of ransomware. Responsibilities: Develops prototypes for new features, transforms prototypes into production quality code Translates learnings from prototyping effort into crisp functional specifications and project plans for new product features with minimal direction Independently drives new features, bug fixes, and performance enhancements Qualifications: Writes high-quality multithread-safe code in C++ in both Kernel-mode and user-mode Always makes sound decisions with respect to best engineering practices Develops high-quality code in Rust or a strong desire and capacity to learn quickly (Rust) Has shipped at least one production quality driver for Windows NT Strong knowledge of Win32 APIs and NT Kernel Internals Debugs memory corruption issues and improves end-to-end system performance Strong written and verbal communication skills Highly collaborative with a strong ability and desire to mentor and inspire others Practical professional experience in dealing successfully with ambiguity Knowledge and experience with Portable Executable format, Reverse Engineering Experience with Windows Mini-Filter drivers and Windows Filter Platform callout drivers Experience with SQL/Databricks and prior experience developing automated telemetry Familiarity with tools for Rust/C++ interoperability

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Security Services Company is currently seeking a Principal Security Researcher. Candidate will contribute to a number of strategic research initiatives to develop the product and services catalogue. Primary focus for this role is to analyze ransomware samples and threat actor tools to gain insights for future product features, threat actor insights, and assist in the validation of our current capabilities. The ideal candidate will be a proficient reverse engineer with experience in analysing malware, have a strong understanding of cryptography used in ransomware, and the ability to develop tools to augment existing capabilities. Responsibilities: Technical: Reverse engineer malicious or unknown binaries to find insights and intelligence in ransomware samples and threat actor toolkits Use and develop tools to bypass software protection and binary packing techniques. Identify & develop proof-of-concept tools leveraging your security research background to help assist and scale threat research related tasks Partner with applied researchers to enable the development of new products and tools Develop tools for the community, enabling access to our research and best practices, fostering knowledge sharing, and empowering others to conduct their own experiments and learn from our threat research methodology Collaboration: Collaborate with partner Research and Data Science teams on projects and to bring new ideas and technology to customers Cultivate global collaborations with security researchers to exchange knowledge, stay updated on emerging threats, and build partnerships with offensive security researchers to enhance our defensive capabilities and embrace cutting-edge offensive security research. Share knowledge with the community through engaging presentations, blog posts, papers, and active participation on social media channels, contributing to the broader information security ecosystem. Communication: Write high quality technical reports to enable our business to utilize the research effectively across the organization Articulate technical requirements and details to both highly technical and non-technical audience Qualifications: Strong capabilities in reverse-engineering Windows binaries and applications. Strong familiarity with Windows development practices, low level operating system concepts, and networking. Proficiency with development in Scripting languages such as Python or Ruby. Proficiency with development in compiled languages such as C, C++ and/or Rust. Experience in auditing implementations of cryptographic algorithms to identify security issues A willingness to lead by example and participate actively in the workload Excellent English verbal and written communication and presentation skills Maintains a positive attitude and quickly adapts to change Passionate about information security Participation in security-focused communities, open-source development, and Intel sharing communities is a plus. Proficiency with development in CUDA Advanced degree in a technical field (Computer Science, Electrical Engineering, Math, Physics, etc.) Track record of advancing offensive security research field through vulnerability discoveries, research publications, and/or developing security tools

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a strong Application Security Engineer. Candidate will work closely with other members of the Security Services, IT Development Teams, and Development teams to support application and software security initiatives, projects, and operations. Responsibilities: Application Security/Secure SDLC Build and optimize our security tooling stack, including SAST, DAST, SCA, and IaC. Implement DevSecOps principles and integrate tools into CI/CD pipelines and developer workflows. Define and improve secure SDLC processes designing and implementing a developer friendly secure SDLC framework tailored to the delivery model. Automate security checks in CI/CD pipelines and developer tools to ensure continuous visibility and successful delivery. Build out process for threat modelling and secure design review process. Implement security for supply chain security, AI/ML application security, Open source etc. Review reports of the testing and conduct security risk assessments of the vulnerabilities. The use and maintenance of cloud and self-managed security scanning tools, manual source code reviews, and manual penetration assessments. Conduct IT/Security code review meetings to eliminate false positives and encourage collaboration between Security and IT development teams. Assist with application security vulnerability management including implementation of new vulnerability management tools. Debrief users and provide remediation strategy on findings. Ensure alignment of security controls in testing program and supporting services and related policies and procedures with applicable regulations and industry standard best practices. Perform ongoing reviews of application releases to ensure only secure and reviewed code is pushed to prod, with automation tasks as necessary. Develop scripts/automation to assist development teams with interpreting results from pipeline vulnerability verification reports to facilitate vulnerability remediation. Qualifications: Experience with CI/CD pipelines and software development/coding: Docker, Jenkins, GitHub, SVN, Terraform, and others. Exceptional analytical, problem solving and troubleshooting skills with the ability to exercise good judgment while developing creative solutions. Strong familiarity with enterprise technologies; strong technical background and understanding of security-related technologies; prefer operational experience as an administrator, engineer, or developer and direct experience testing in commercial cloud environments (AWS, Azure, Google Cloud Platform, IaaS/PaaS/SaaS). Good applicable knowledge of policy and procedure development, systems analysis, Information Assurance (IA) policy, vulnerability management, and risk management Good understanding of regulatory standards including CSF, NIST, PCI, SSAE 16, SAS 70, HIPPA, FIPS 199, COBIT 5 and others as needed. Strong knowledge of cryptography (symmetric, asymmetric, hashing) and its various applications. Strong knowledge of common enterprise infrastructure technology stacks and network configurations. Exhibit ability to understand and modify code in a diverse range of programming languages and frameworks; must have direct practical experience with one or more high level programming languages. Technical Skills: Deep knowledge of common web, API and cloud vulnerabilities (eg OWASP Top 10, CWE, auth flaws etc.). Deep understanding of vulnerabilities, reachability, exploitability and how they affect applications. Familiarity with secure coding principles across multiple languages (eg python, Java, JavaScript etc.). Knowledge of how security fits into platform engineering and cloud native stacks. Deep understanding of application layer attacks and defense mechanisms (CCS, CSRF, SQLi, XXE, SSRF, broken access control etc.). Familiarity with API security (REST & GraphQL), Postman, OOWASP top 10). Proficiency with artifact repositories and implementing security controls around component ingestion. Knowledge of shift-left strategies and embedding controls early in the development life cycle. Familiarity with Kubernetes security, container scanning and cloud infrastructure as code. Ability to triage and prioritize vulnerabilities based on exploitability, impact and business context. Strong proficiency application security and vulnerability management. Strong experience with custom Scripting (python, C++, PowerShell, bash, etc.) and process automation. Some proficiency with common penetration testing tools (Kali, Armitage, Metasploit, Cobalt Strike, Nmap, Qualys, Nessus, Burp Suite, Wireshark etc.). Experience with Mainframes, Windows, Unix, MacOS, Cisco, platforms and controls. Experience with dedicated document management tools (eg, DMS, PolicyTech) a plus. Familiarity with application frameworks and their built-in security services and API s (ie, Sun J2EE, MS .NET, OMG CORBA, Spring, etc.). Knowledge of security architecture design and principles including confidentiality, integrity and availability. Knowledge of automated code scanning tools and development pipeline tools. Understanding of security concepts and practices, including those for authentication, authorization, access control and auditing as well as best practices (eg OWASP). Familiarity with application authentication and authorization systems (ie, CA SiteMinder, RSA SecurID/ACE, Active Directory, and LDAP). Fundamental understanding of network and data communications technologies Knowledge of (AWS, Azure, Google Cloud Platform) Cloud security concepts, best practices, and environments. Knowledge of Secure DevOps concepts. Education and/or Experience: BS in Computer Science, Information Management, Information Security or other comparable technical degree from an accredited college/university desired. 5+ Years experience in Application Security or Information Security environment. Experience writing scripts and working with containers in a CI/CD pipeline. Exposure to security architecture design through application development or knowledge of security concepts/best practices. Certificates or Licenses: Security-related certifications (CISSP, CISA, CRISK, ISSAP, GSLC, OSCP, OSCE, GPEN, or GXPN, etc.) highly desired. Professional network and/or security certifications a plus (ie, GIAC, CISSP, CISA, CISM, CRISC) Cloud security automation certifications a plus (ie GCSA) Penetration testing certifications a plus (ie OSCP, GWAPT)

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Principal Cloud Engineer with strong AWS, Kubernetes, and Python experience. Candidate will perform a range of activities required to both maintain and continuously automate a large cloud-based computing environment. In addition, you will provide technical guidance within the team on networking and serve as a technical liaison between internal departments. This will involve utilizing best practices for the management, architecture, configuration, administration, and automation of the enterprise server virtualization environment with cloud technologies. The ideal candidate is passionate about new technologies, passionate about customer experience, keeps current with trends in the Cloud and Infrastructure space, while also searching for ways to improve our systems as technology evolves, with a steady eye towards the extensive regulatory/compliance demands on our company (eg CIS, NIST, etc). Responsibilities: Develop and maintain a high-quality library of deployable, tested, and documented automation design scripts, processes, and procedures. Deliver development objectives and complex development tasks that will involve working with tools such as Docker, Kafka and container management systems. Implement production changes during defined maintenance windows and support on call rotation. Perform cloud computing and virtual environment build-outs, software installation, maintenance and support (ie Terraform) Work on a dynamic and very broad range of cloud projects requiring on-the-project learning and use of various best in breed open-source projects Manage customer expectations and go the extra mile (communication, documentation, testing) to meet customer needs and build long lasting partnerships. Write and maintain documentation of relevant operating procedures and processes Design, develop, and build the business's cloud infrastructure architecture Qualifications: [Required] Strong experience managing/building cloud infrastructure (storage, compute, networking, etc.) using automation. [Required] Experience with architecting, implementing and maintaining highly available cloud environments for 24/7 availability. Working Experience with Kubernetes/Containers Strong, Relevant experience using Terraform in a mature, enterprise environment. [Required] Demonstrates history of working within deadlines and ability to work well under pressure. Proven track record of being a great teammate including: collaboration within the team, being organized around complex work delivery, empowering junior members, treating everyone with respect, delivering work independently, raising issues promptly, and celebrating successes. Technical Skills: [Required] Strong hands-on experience Scripting/development skills in Python, Ruby, Go, Java, JavaScript, etc. in a corporate environment [Required] Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, GitHub, and configuration management tools such as Ansible. [Required] Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS. Education and/or Experience: [Required] Bachelor's degree, preferably in a technical discipline (Computer Science, Mathematics, etc.), or equivalent combination of education and experience required [Required] 7+ years experience in IT systems installation, operations, administration, and maintenance of virtualized Servers/cloud systems. Certificates or Licenses: [Required] AWS Solutions Architect Associate Certification or higher strongly desired

*We are unable to sponsor for this permanent Full time role* *Up to 40% travel required* *Position is bonus and RSU eligible* Prestigious Enterprise Security Services Company is currently seeking a VP of Cyber Security Field Engineering. Candidate will be a front-line leader responsible for managing Solutions Architects supporting Strategic and Enterprise accounts across the US and Canada. This role combines deep technical leadership in endpoint security and ransomware resilience with proven experience building high-performance teams and scaling technical sales processes. This leader will directly manage a team of Solutions Architects and will spend up to 30% of their time actively supporting key sales opportunities and escalations, while dedicating the majority of their focus to coaching, process improvement, training, and building repeatable excellence in field engineering. Responsibilities Lead, develop, and retain a high-performing team of Solutions Architects supporting Strategic and Enterprise sales across North America. Ensure technical field support aligns with growth goals, capacity planning, and customer expectations. Own and drive key Field Engineering metrics including capacity management, POC success rates, and sales engineering collateral maturity. Engage directly on critical technical escalations and high-value opportunities alongside sales teams. Establish and enforce best practices for POCs, demos, and field technical validation. Develop team training plans and professional development programs to ensure skill growth in endpoint security, incident response, and ransomware expertise. Partner with Sales leadership to align team efforts to regional quotas and revenue goals. Foster a culture of collaboration, innovation, and technical excellence within the Field Engineering team. Support hiring and onboarding of new Solutions Architects to scale Halcyon's market reach. Maintain personal expertise in the latest trends in endpoint security, incident response, and ransomware threats to guide and mentor the team. Travel domestically up to 40% to support team and customer engagements as needed. Candidates should be capable to travel on short notice, given customer necessity. Qualifications: 8+ years in cybersecurity roles, with at least 3 years leading high-performing Solutions Architect or Sales Engineering teams. Proven expertise in Endpoint Security/EDR, Incident Response, and the Ransomware life cycle. Excellent leadership and coaching abilities; demonstrated success developing talent and fostering strong team culture. Track record of driving process standardization and POC success in a fast-paced technical sales environment. Effective communication skills with the ability to engage customers, sales teams, and executive stakeholders. Comfortable balancing strategic planning with hands-on technical engagement during escalations. Certifications such as CISSP, GIAC, or equivalent are a plus.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a ServiceNow Software Engineer. Candidate will collaborate with business stakeholders throughout the enterprise through education of platform development best practice. The Software Engineer must have a background in development, system administration, data analysis, and can help others to contribute to platform improvements. Responsibilities: Perform data management activities which includes analyses of data and system configurations, and data monitoring Perform data clean up activities which includes data import, direct data changes, and data normalization Embraces and advocates for Agile best practices for software development Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support implementing and manage monitoring technologies for software, server, and network platforms Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists by providing advice on system functionality and fixes as required Assist with internal and external communication, improving transparency, and information radiation Qualifications: [Required] 5+ years of working experience in IT [Required] 4+ years of experience in implementing and managing ServiceNow (ITSM, ITOM, HAM, SAM, SecOps and/or GRC/IRM modules ) or similar platforms [Required] 3+ years performing data management activities [Required] Basic understanding of IT infrastructure and IT systems design [Preferred] 3+ years of experience with Javascript or other Scripting language [Preferred] Experience with RESTful APIs and JSON [Preferred] Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and CSDM 4.0+ Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies Problem-solving skills and solution-oriented attitude. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a ServiceNow Software Engineer. Candidate will collaborate with business stakeholders throughout the enterprise through education of platform development best practice. The Software Engineer must have a background in development, system administration, data analysis, and can help others to contribute to platform improvements. Responsibilities: Perform data management activities which includes analyses of data and system configurations, and data monitoring Perform data clean up activities which includes data import, direct data changes, and data normalization Embraces and advocates for Agile best practices for software development Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support implementing and manage monitoring technologies for software, server, and network platforms Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists by providing advice on system functionality and fixes as required Assist with internal and external communication, improving transparency, and information radiation Qualifications: [Required] 5+ years of working experience in IT [Required] 4+ years of experience in implementing and managing ServiceNow (ITSM, ITOM, HAM, SAM, SecOps and/or GRC/IRM modules ) or similar platforms [Required] 3+ years performing data management activities [Required] Basic understanding of IT infrastructure and IT systems design [Preferred] 3+ years of experience with Javascript or other Scripting language [Preferred] Experience with RESTful APIs and JSON [Preferred] Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and CSDM 4.0+ Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies Problem-solving skills and solution-oriented attitude. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Technology Internal Auditor. Candidate will support independent assessments of the Information Technology and Security environment, risk management, and other objectives as needed. The role is responsible for determining the sufficiency of management's controls and activities related to the management of regulatory, operational, and strategic risks and presenting recommendations for improvements to the engagement team. Responsibilities: Support the team on delivery of assigned audits within the annual audit plan. Support the team confirming a professional auditee experience. Owning the audit quality, accuracy of results, and delivery in a timely manner. Proactively identify regulatory, operational, and/or strategic risks to the organization and bring them to your engagement team. Evaluate exceptions or inefficient practices for root causes and propose advice and recommendations for achievable solutions. Leading audits related to organization changes including business requirements definitions, technology implementations (eg, change management, security), engagement and alignment of change initiatives to business objectives. Maintaining an understanding of policies, procedures, standards, and supporting technologies, and educating staff accordingly, to effectively identify potential risks and alternatives to mitigate risk exposure leveraging leading practices. Ability to understand professional principles and standards (eg, AICPA, IIA IPPF, COBIT, NIST CSF) and the relevancy to risk management and impact on policies and procedures. In addition, leveraging these principles and standards to test and evaluate corporate risk management processes and control. Keeping current on best practices and emerging risks within the financial services industry and making recommendations for improvements as necessary. Qualifications Ability to communicate clearly and effectively, both orally and in writing, including the ability to handle potentially sensitive situations and discussions. Strong problem solving and analytical capabilities. Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports. Ability to work independently or as part of a team, prioritizing multiple audit assignments to simultaneously complete each in a timely fashion. [Preferred] Experience working in a complex, fast paced environment. [Preferred] Consulting and/or accounting firm experience. [Preferred] Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). [Preferred] Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). [Required] Microsoft Office applications [Preferred] Familiarity with security tools such as: CyberArk, Splunk, SailPoint [Preferred] Familiarity with change management tools such as: ServiceNow, Jira, Confluence, GitHub [Preferred] Familiarity with databases such as: Oracle, DB2, SQL [Preferred] Familiarity with cloud based solutions: AWS, Workday [Preferred] Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software Education: [Required] Bachelors degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, Accounting, Finance, Business Administration, or related field. [Required] 2+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. [Preferred] Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Principal Technology Platform Engineer. Candidate will be a senior member of the team, and be responsible for collaborating with stakeholders, partner teams, and solutions architects to research and engineer available technologies as part of a comprehensive requirements-driven solution design. Candidate will be developing technology engineering requirements and leading proof-of-concept and laboratory testing efforts using modern approaches to process and automation. Responsibilities: Key contributor to technology platform design, testing, and implementation process to introduce new technology and improve existing technology initiatives for hybrid cloud and on-premises infrastructure within the Data Centers. Define and implement testing and success criteria for platforms, products, and technologies to ensure alignment with business, security, and architecture objectives. Lead and participate in exploratory proof-of-concept engagements and technology stress testing to determine solution feasibility and stability. Collaborate with various partner teams across technology, security, and business to provide technical consultation as part of projects and daily business activities. Create technical knowledge and guideline documentation for new and existing technologies to assist partner teams with knowledge transfer for execution and operations. Develop and maintain scalable DevSecOps pipelines, including CI/CD, Infrastructure as Code, and automated security scanning. No direct supervision, but candidate will provide mentorship to members of the team. Qualifications: Excellent oral and written communication. Ability to think strategically and map architectural decisions/recommendations to business needs Ability to work independently and collaboratively with local and remote employees, vendors, and consultants. Must possess critical values, including (but not limited to) collaboration, credibility, trust, adaptability and commitment to do the right thing. Proven track record of collaborating cross-functionally and delivering impactful technical solutions. Technical Skills: Experience developing CI/CD workflows using tools like Github Actions, Jenkins, Azure DevOps Pipelines, AWS CodePipeline, etc Familiarity with GitOps driven deployment tooling with solutions using tools like ArgoCD, FluxCD, etc In-depth knowledge of Observability and enterprise-level monitoring, logging, and alerting solutions through tools like Prometheus, Elasticsearch, Grafana, etc Experience with Cloud native technologies such as Kubernetes, ECS or Azure Container instances. Understanding of enterprise-grade networking technologies, including Routers, Switches, Firewalls and load balancers. Knowledge of network security protocols and certificate-based authentication Deeply experienced with infrastructure as code, like Terraform, OpenTofu or Pulumi Experience working with authentication protocols and suites ( LDAP, Kerberos, SAML, etc.), multi-factor authentication and password-less platforms and technologies, role-based access control and entitlements, etc. Solid understanding of common database technologies on-premises and in the cloud (PostgreSQL, MongoDB, Redis, MSSQL, etc ), data field hardening and encryption, access controls, high-availability, etc. Understanding of governance frameworks and standards such as COBIT, NIST CSF are a plus. Experience with regulatory frameworks such as Reg SCI and CFTC 99.18 are a plus. Education and/or Experience: [Preferred] 10+ years of progressive experience as a senior/lead engineer in a DevOps, SRE or infrastructure-focused role [Required] Deep expertise in cloud computing platforms (AWS, Azure, Google Cloud Platform, etc.) and infrastructure as code using tools like Terraform, Ansible, etc. [Required] Strong background in designing and maintaining CI/CD pipelines, with experience integration security testing and compliance [Required] Proficient in Scripting and programming languages such as Python, Bash or Go [Required] Understanding of traditional on-premises data center technologies and hybrid cloud architecture [Preferred] Bachelor's degree or higher in a technical field

*This role requires working onsite 5 days each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Technical Lead with strong ServiceNow Catalog and Knowledge Management experience. Candidate will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules. The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics. This role will require a strong knowledge and hands on experience of the IT Service Management Modules and Automation Workflows. Responsibilities: Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Project Management: A leader managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications. Willingness to adapt to changing business and technical priorities. Qualifications: 8-10 years of relevant experience Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required. 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications

*This role requires working onsite 5 days each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow CMDB Architect. Candidate will work with different stakeholders and business partners to help with the business requirements and priorities and build effective solutions that aligns with organizational objectives, influence and contribute to the technical roadmap of the platform. We are seeking a highly motivated and experienced Architect for CMDB to join our team, responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture. Responsibilities: Design and implement the ServiceNow platform to meet the needs of IT Service Management. Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team. Participate in design reviews and recommend improvements. Design workflows, integrations with other tools, and customizations to meet business requirements. Optimize the performance of CMDB and the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements. Provide support in all phases of development and ensure to deliver high-quality products. Provide training and mentor other team members when required. Analyze and troubleshoot application issues in a timely fashion. Develop the most effective technical solutions to meet business requirements. Work with other team members in planning, prioritizing, and executing assigned tasks within deadlines. Assist in risk assessment, issue management, and mitigation activities. Experience is preparing issue resolution plans (RAP), action items (AP), certification, and issue closure activities. Lead steering committee meetings to review major changes, design approaches with key stakeholders Attend team meetings to communicate project status and discuss new ideas and any issues. Recommend new technologies to ensure quality and productivity. Assist in functional/technical audits and make sure to implement audit recommendations. Make business presentations and solutions to senior leadership team. Protect the organization by keeping information confidential and safe. Provide information and reporting by collecting, analysing, and summarizing development and service issues. Qualifications: B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience) 8-10+ years' overall experience in software development, design, and architecture 5+ years' experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology 8+ years' experience in Agile practices, building software in an enterprise environment. Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline Experience with distributed systems, enterprise communications patterns & open standards like APIs The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results. Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners. Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks. Proven experience in designing and implementing ServiceNow solutions to meet business requirements.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Technology Internal Auditor. Candidate will support independent assessments of the Information Technology and Security environment, risk management, and other objectives as needed. The role is responsible for determining the sufficiency of management's controls and activities related to the management of regulatory, operational, and strategic risks and presenting recommendations for improvements to the engagement team. Responsibilities: Support the team on delivery of assigned audits within the annual audit plan. Support the team confirming a professional auditee experience. Owning the audit quality, accuracy of results, and delivery in a timely manner. Proactively identify regulatory, operational, and/or strategic risks to the organization and bring them to your engagement team. Evaluate exceptions or inefficient practices for root causes and propose advice and recommendations for achievable solutions. Leading audits related to organization changes including business requirements definitions, technology implementations (eg, change management, security), engagement and alignment of change initiatives to business objectives. Maintaining an understanding of policies, procedures, standards, and supporting technologies, and educating staff accordingly, to effectively identify potential risks and alternatives to mitigate risk exposure leveraging leading practices. Ability to understand professional principles and standards (eg, AICPA, IIA IPPF, COBIT, NIST CSF) and the relevancy to risk management and impact on policies and procedures. In addition, leveraging these principles and standards to test and evaluate corporate risk management processes and control. Keeping current on best practices and emerging risks within the financial services industry and making recommendations for improvements as necessary. Qualifications Ability to communicate clearly and effectively, both orally and in writing, including the ability to handle potentially sensitive situations and discussions. Strong problem solving and analytical capabilities. Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports. Ability to work independently or as part of a team, prioritizing multiple audit assignments to simultaneously complete each in a timely fashion. [Preferred] Experience working in a complex, fast paced environment. [Preferred] Consulting and/or accounting firm experience. [Preferred] Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). [Preferred] Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). [Required] Microsoft Office applications [Preferred] Familiarity with security tools such as: CyberArk, Splunk, SailPoint [Preferred] Familiarity with change management tools such as: ServiceNow, Jira, Confluence, GitHub [Preferred] Familiarity with databases such as: Oracle, DB2, SQL [Preferred] Familiarity with cloud based solutions: AWS, Workday [Preferred] Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software Education: [Required] Bachelors degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, Accounting, Finance, Business Administration, or related field. [Required] 2+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. [Preferred] Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent.

*This is a 5 day onsite role each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Java Developer with Android Application Modernization. Candidate will lead the efforts in modernizing and optimizing our Android based POS application. In this role, you will work closely with cross-functional teams to migrate and decompose a monolithic application to a microservices-based architecture, improving scalability, performance, and agility. Your expertise will guide the transformation of our POS application, ensuring seamless integration, cloud-native capabilities, and long-term sustainability. The initial phases will require discovery to determine the right long term approach and strategy and overall estimation of the work. Responsibilities: Lead the design and implementation of microservices architecture. Assess and analyze existing monolithic application to identify opportunities for modularization into microservices. Develop, test, and deploy microservices with a focus on scalability, maintainability, and performance. Collaborate with development, operations, and architecture teams to ensure smooth integration of microservices with existing systems. Implement cloud-native technologies and tools, including containerization (Docker, Kubernetes) and CI/CD pipelines, to enhance deployment and management of microservices. Provide guidance on best practices for microservices, including API design, security, and data management. Ensure that microservices are well-documented, easily consumable, and meet business and technical requirements. Collaborate with DevOps teams to streamline and automate processes for application life cycle management. Stay up-to-date with emerging trends and technologies related to microservices, and containerization. Qualifications: Strong programming skills in Android. Proven experience in microservices architecture and modernizing Legacy systems. Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud. Proficiency with containerization and orchestration technologies (Docker, Kubernetes). Experience with API development and design (REST, gRPC). Familiarity with service discovery, monitoring, logging, and tracing (eg, Prometheus, Open Telemetry). Strong programming skills in languages such as Java, Go, or Node.js. Knowledge of CI/CD practices and tools (Github Actions) Experience with distributed databases and messaging systems (eg, Kafka). Knowledge of Service Mesh (eg Linkerd) Strong problem-solving and analytical skills with the ability to work in a fast-paced environment. Excellent communication skills and the ability to work collaboratively across teams.

*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking an IT Service Management Associate with strong CMDB and ServiceNow experience. Candidate will be responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred ITIL Certified (Foundation+)

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking an IT Service Management Associate with strong CMDB and ServiceNow experience. Candidate will be responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred ITIL Certified (Foundation+)