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Nottingham, England
Akkodis
2nd Line Support Analyst - 24/7
Akkodis Nottingham, Nottinghamshire
2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
04/07/2025
Full time
2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Proactive Appointments
Software Asset Management Analyst
Proactive Appointments Nottingham, Nottinghamshire
Software Asset Management Administator/Analyst (SAMS Administrator/SAMS Analyst) - Our client is looking for an experienced SAMS Administrator/Analyst with a background in Software Licencing - IT Asset Management - IT Procurement - IT Contracts. The role will involve support management of software, including licences - devices - and Servers. You need a blend of the following:- Experience in Software Estate Licencing Experience in Software Asset Management, including planning - acquiring - delivery - auditing etc Knowledge of IT contract renewal and IT Procurement Cost Management Worked with Global Supplier sand Contracts Strong Communication and analytical skills If this could be your next hybrid career move, please forward your CV in the first instance Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
04/07/2025
Full time
Software Asset Management Administator/Analyst (SAMS Administrator/SAMS Analyst) - Our client is looking for an experienced SAMS Administrator/Analyst with a background in Software Licencing - IT Asset Management - IT Procurement - IT Contracts. The role will involve support management of software, including licences - devices - and Servers. You need a blend of the following:- Experience in Software Estate Licencing Experience in Software Asset Management, including planning - acquiring - delivery - auditing etc Knowledge of IT contract renewal and IT Procurement Cost Management Worked with Global Supplier sand Contracts Strong Communication and analytical skills If this could be your next hybrid career move, please forward your CV in the first instance Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Systems Data Manager - Nottingham - East Midlands
IT People Recruitment Nottingham, Nottinghamshire
Role Overview: Take ownership of the technical data strategy for the Systems Data team, ensuring the accuracy and integrity of all master data across key IT systems. This enables smooth purchasing, production, and distribution processes while meeting agreed technical targets and performance indicators. Key Responsibilities: Team Leadership: Manage and guide the UK Systems Data Team to ensure all products, materials, and related bills of material are correctly set up and maintained in all relevant business systems, including (but not limited to): SAP iRen SAP QM, Harford Manzini, Botec, Tetra, Marco Databases supporting technical and quality functions Data Management: Oversee the accurate input and ongoing maintenance of master data in line with agreed timelines and best practice standards. Systems Development & Control: Maintain and enhance technical and quality systems as required to meet business needs. Ensure internal documentation is properly managed, accessible, and reviewed according to document control procedures. Audit Support: Act as a key point of contact during internal, customer, or third-party audits, providing system support and ensuring that any actions raised are resolved to a satisfactory standard. Continuous Improvement: Work closely with senior technical leadership to drive improvements in technical data management, ensuring alignment with best practice, operational needs, and effective contingency planning. Team Development: Develop and strengthen team capabilities, supporting succession planning and broadening skills and flexibility across the team. Senior Collaboration: Contribute as part of the wider technical leadership team to set, govern, and deliver the group's technical agenda. Support quality improvement initiatives and take an active role in technical reviews, helping shape future priorities. Foster strong engagement across technical and operational teams to deliver agreed goals. Note: This outline is intended to describe the main aspects of the role. Additional tasks may be assigned as needed to support the wider business objectives. Master Data Lead - Technical Data Lead - Master Data Governance Manager - Technical Systems Data Lead - Data Integrity Manager - Product Data Manager - Operational Data Manager - Data Quality & Systems Lead - Manufacturing Systems Data Manager - Technical Information Manager - Product Information Systems Manager - Data & Systems Governance Lead
04/07/2025
Full time
Role Overview: Take ownership of the technical data strategy for the Systems Data team, ensuring the accuracy and integrity of all master data across key IT systems. This enables smooth purchasing, production, and distribution processes while meeting agreed technical targets and performance indicators. Key Responsibilities: Team Leadership: Manage and guide the UK Systems Data Team to ensure all products, materials, and related bills of material are correctly set up and maintained in all relevant business systems, including (but not limited to): SAP iRen SAP QM, Harford Manzini, Botec, Tetra, Marco Databases supporting technical and quality functions Data Management: Oversee the accurate input and ongoing maintenance of master data in line with agreed timelines and best practice standards. Systems Development & Control: Maintain and enhance technical and quality systems as required to meet business needs. Ensure internal documentation is properly managed, accessible, and reviewed according to document control procedures. Audit Support: Act as a key point of contact during internal, customer, or third-party audits, providing system support and ensuring that any actions raised are resolved to a satisfactory standard. Continuous Improvement: Work closely with senior technical leadership to drive improvements in technical data management, ensuring alignment with best practice, operational needs, and effective contingency planning. Team Development: Develop and strengthen team capabilities, supporting succession planning and broadening skills and flexibility across the team. Senior Collaboration: Contribute as part of the wider technical leadership team to set, govern, and deliver the group's technical agenda. Support quality improvement initiatives and take an active role in technical reviews, helping shape future priorities. Foster strong engagement across technical and operational teams to deliver agreed goals. Note: This outline is intended to describe the main aspects of the role. Additional tasks may be assigned as needed to support the wider business objectives. Master Data Lead - Technical Data Lead - Master Data Governance Manager - Technical Systems Data Lead - Data Integrity Manager - Product Data Manager - Operational Data Manager - Data Quality & Systems Lead - Manufacturing Systems Data Manager - Technical Information Manager - Product Information Systems Manager - Data & Systems Governance Lead

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