Job Title : Service Desk Analyst - First Line Support Location : York Salary : £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and second-level user queries. Monitor systems and service status. Respond promptly to incidents. Deliver support through various channels. Requirements IT background with experience in technical support. Excellent communication and customer service skills. Ability to work independently and in a team. Full driving license and York-based. Preferred Skills Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools. Knowledge of data center technologies and security services. Benefits Competitive salary of £26,000. Opportunities for career growth. Supportive work environment.
25/04/2024
Full time
Job Title : Service Desk Analyst - First Line Support Location : York Salary : £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and second-level user queries. Monitor systems and service status. Respond promptly to incidents. Deliver support through various channels. Requirements IT background with experience in technical support. Excellent communication and customer service skills. Ability to work independently and in a team. Full driving license and York-based. Preferred Skills Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools. Knowledge of data center technologies and security services. Benefits Competitive salary of £26,000. Opportunities for career growth. Supportive work environment.
Database Administrator - York, England/Hybrid I'm working with a York based B2B SaaS provider with an industry-leading product used by clients nationwide. The product is multi-featured and designed to retain sensitive data, automate processes and they're also currently developing a BI feature and a payment feature to become more of an all-rounder product. Who are they looking for? They are looking for a Database Administrator with a knack for optimising performance and ensuring seamless data management. You would be joining their dynamic operations and production team and they are looking for someone who doesn't mind working independently and would like autonomy over their project work. Your main responsibilities will be finding more innovative ways to manage data and leading by best practise, so someone who can work independently would be best suited for this role. What will I be doing? Day to day activity will include database management of their on Prem Legacy databases which are still in the process of being migrated to the cloud. One of your key focuses will be supporting the migration process, working with the Development team to maintain optimal performance. You will need to analyse their existing data storage options and using this knowledge, it will be your job to propose enhancements and then collaborate with other teams to implement them. You will get a lot of autonomy over the future of data storage once this migration project has taken place and there is scope for you to be working with cloud platforms. Who am I? To be considered as an ideal candidate for this role, the main thing they are looking for is experience with SQL, preferably T-SQL. It would be great if you had experience working in an environment with critically sensitive data and could provide examples of this as well, but you won't be ruled out if you don't have this experience. Some other desirable experience but not essential : It would be beneficial if you had experience working with SQL Sentry so you can optimize the database environment. It would also be great if you had experience working with open-source object-relational mapping frameworks. What's in it for you? Salary-wise, we are looking at a maximum of £65,000 plus benefits. At the very top end of this, you would need to have some commercial experience working with T-SQL, MongoDB and Entity framework. You would be expected in the office once a week and for any business-critical circumstances, so ideally you need to be based in a commutable distance to York. There is room to progress here in future as the company looks to continue to grow the team, and it's a great learning environment to be in. They also have truly flexible working hours, and you will get a lot of independence and autonomy over what you are working on. If this sounds like your next role, contact Katie Ferguson at Cathcart Technology
24/04/2024
Full time
Database Administrator - York, England/Hybrid I'm working with a York based B2B SaaS provider with an industry-leading product used by clients nationwide. The product is multi-featured and designed to retain sensitive data, automate processes and they're also currently developing a BI feature and a payment feature to become more of an all-rounder product. Who are they looking for? They are looking for a Database Administrator with a knack for optimising performance and ensuring seamless data management. You would be joining their dynamic operations and production team and they are looking for someone who doesn't mind working independently and would like autonomy over their project work. Your main responsibilities will be finding more innovative ways to manage data and leading by best practise, so someone who can work independently would be best suited for this role. What will I be doing? Day to day activity will include database management of their on Prem Legacy databases which are still in the process of being migrated to the cloud. One of your key focuses will be supporting the migration process, working with the Development team to maintain optimal performance. You will need to analyse their existing data storage options and using this knowledge, it will be your job to propose enhancements and then collaborate with other teams to implement them. You will get a lot of autonomy over the future of data storage once this migration project has taken place and there is scope for you to be working with cloud platforms. Who am I? To be considered as an ideal candidate for this role, the main thing they are looking for is experience with SQL, preferably T-SQL. It would be great if you had experience working in an environment with critically sensitive data and could provide examples of this as well, but you won't be ruled out if you don't have this experience. Some other desirable experience but not essential : It would be beneficial if you had experience working with SQL Sentry so you can optimize the database environment. It would also be great if you had experience working with open-source object-relational mapping frameworks. What's in it for you? Salary-wise, we are looking at a maximum of £65,000 plus benefits. At the very top end of this, you would need to have some commercial experience working with T-SQL, MongoDB and Entity framework. You would be expected in the office once a week and for any business-critical circumstances, so ideally you need to be based in a commutable distance to York. There is room to progress here in future as the company looks to continue to grow the team, and it's a great learning environment to be in. They also have truly flexible working hours, and you will get a lot of independence and autonomy over what you are working on. If this sounds like your next role, contact Katie Ferguson at Cathcart Technology
Our MSP client is seeking a Trainee Pre-Sales Consultant or Cloud Security Specialist to align our Cloud Security and Modern Workplace strategy with a focus on Microsoft 365 Security & Compliance and Azure Security. This role is pivotal in delivering customer-facing pre-sales support and product demonstrations, ensuring the successful implementation of our Cloud Security strategy. Trainee Pre-Sales Consultant or Cloud Security Specialist Day to Day of the Role: Tailor conversations to meet audience requirements and confidently present the Microsoft Security & Compliance technology vision. Engage in discussions around Microsoft Security, Compliance, Governance, and Azure security, including Microsoft Sentinel. Articulate key Security products available for upsell opportunities and how Microsoft Security can co-exist with or replace third-party security technology. Understand the product offerings within the A5/E5 suite and beyond, including Azure. Identify opportunities for customer assistance through Microsoft FastTrack and strategic security & compliance conversations. Scope out workshops available via Microsoft funding initiatives and campaigns. Deliver customer-facing Cloud Security-related pre-sales, including product demonstrations. Work in a high-growth environment with a flexible and agile approach to emerging customer and vendor requirements. Support the implementation of the Cloud Security strategy for success in FY24 and beyond. Generate Professional Services, Licensing, and Managed Service opportunities. Influence the sales process, including contributing to RFI/RFPs and Framework decisions for Cloud Security technology. Required Skills & Qualifications: Excellent knowledge of the Microsoft portfolio, Cloud, migration and upgrade strategies, support, and managed services. Experience in Cloud Security and Azure strategies. Ability to support sales teams throughout the sales cycle. Proficiency in Microsoft Modern Workplace, Security & Compliance, and Azure portfolios. Ability to work to targets and deadlines and support company objectives as defined in the information security policy. Benefits: Competitive salary and benefits package including a quarterly bonus. Opportunities for professional growth and development. Dynamic and innovative work environment. Supportive team structure. To apply for the Trainee Pre-sales Consultant/Cloud Security Specialist position in York, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
23/04/2024
Full time
Our MSP client is seeking a Trainee Pre-Sales Consultant or Cloud Security Specialist to align our Cloud Security and Modern Workplace strategy with a focus on Microsoft 365 Security & Compliance and Azure Security. This role is pivotal in delivering customer-facing pre-sales support and product demonstrations, ensuring the successful implementation of our Cloud Security strategy. Trainee Pre-Sales Consultant or Cloud Security Specialist Day to Day of the Role: Tailor conversations to meet audience requirements and confidently present the Microsoft Security & Compliance technology vision. Engage in discussions around Microsoft Security, Compliance, Governance, and Azure security, including Microsoft Sentinel. Articulate key Security products available for upsell opportunities and how Microsoft Security can co-exist with or replace third-party security technology. Understand the product offerings within the A5/E5 suite and beyond, including Azure. Identify opportunities for customer assistance through Microsoft FastTrack and strategic security & compliance conversations. Scope out workshops available via Microsoft funding initiatives and campaigns. Deliver customer-facing Cloud Security-related pre-sales, including product demonstrations. Work in a high-growth environment with a flexible and agile approach to emerging customer and vendor requirements. Support the implementation of the Cloud Security strategy for success in FY24 and beyond. Generate Professional Services, Licensing, and Managed Service opportunities. Influence the sales process, including contributing to RFI/RFPs and Framework decisions for Cloud Security technology. Required Skills & Qualifications: Excellent knowledge of the Microsoft portfolio, Cloud, migration and upgrade strategies, support, and managed services. Experience in Cloud Security and Azure strategies. Ability to support sales teams throughout the sales cycle. Proficiency in Microsoft Modern Workplace, Security & Compliance, and Azure portfolios. Ability to work to targets and deadlines and support company objectives as defined in the information security policy. Benefits: Competitive salary and benefits package including a quarterly bonus. Opportunities for professional growth and development. Dynamic and innovative work environment. Supportive team structure. To apply for the Trainee Pre-sales Consultant/Cloud Security Specialist position in York, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.