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Please only apply if you are based in Dublin or can be in Dublin within the next month or so Responsibilities: Administering & maintaining day to day Telephony operations by: Ensuring availability of telephony services Meeting SLA for incidents & service requests Providing out of hours support as required Maintaining controls framework & component register Key functions are: Incident troubleshooting Business requests User Admin MAC's Realtime & Historical Reporting Call Routing Mobile device management Server patching Key technologies: Aspect ACD Alcatel OmniPCX Verint v11 Apple Mobile Devices IP Telephony experience