People Source Consulting Ltd
Edinburgh, Midlothian
Title: SC Cleared Support Engineer Duration: 2 Months Classification: Inside IR35 Day Rate: £135-£145 per day Location: Edinburgh, Fully Onsite Key Skills.Active Security Clearance* Job Description: We are currently seeking a SC Clearedc Support Engineer to join our team based in Edinburgh. As a Support Engineer, you will play a crucial role in providing desktop support to on-site users as well as remote support to users located in London, Leeds, and home locations. The role involves supporting mainly HP kit, peripherals such as docking stations, keyboards & mice, iPhones, and Samsung phones in a Windows 10/11 environment. Additional responsibilities include software installation and configuration, cabling and patching, and providing excellent customer service. Knowledge of video conferencing and telephony support is preferred but not essential. Key Responsibilities: Provide desktop support to on-site users Offer remote support to users in London, Leeds, and home locations Support HP kit, peripherals, iPhones, and Samsung phones Install and configure software applications Handle cabling and patching tasks Demonstrate proficiency in iPhone and Samsung phone support Administer video conferencing and telephony support when required Maintain a high level of administration, call management, and accountability Additional Requirements: Candidates must have active SC clearance and have no CCJ's Application Process: If you are interested in this position, please apply with your latest CV detailing your relevant experience and qualifications. Please only apply if you have active security clearance. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
01/05/2024
Project-based
Title: SC Cleared Support Engineer Duration: 2 Months Classification: Inside IR35 Day Rate: £135-£145 per day Location: Edinburgh, Fully Onsite Key Skills.Active Security Clearance* Job Description: We are currently seeking a SC Clearedc Support Engineer to join our team based in Edinburgh. As a Support Engineer, you will play a crucial role in providing desktop support to on-site users as well as remote support to users located in London, Leeds, and home locations. The role involves supporting mainly HP kit, peripherals such as docking stations, keyboards & mice, iPhones, and Samsung phones in a Windows 10/11 environment. Additional responsibilities include software installation and configuration, cabling and patching, and providing excellent customer service. Knowledge of video conferencing and telephony support is preferred but not essential. Key Responsibilities: Provide desktop support to on-site users Offer remote support to users in London, Leeds, and home locations Support HP kit, peripherals, iPhones, and Samsung phones Install and configure software applications Handle cabling and patching tasks Demonstrate proficiency in iPhone and Samsung phone support Administer video conferencing and telephony support when required Maintain a high level of administration, call management, and accountability Additional Requirements: Candidates must have active SC clearance and have no CCJ's Application Process: If you are interested in this position, please apply with your latest CV detailing your relevant experience and qualifications. Please only apply if you have active security clearance. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Forescout Engineer Fully remote £550 - £600 per day Inside IR35 An experienced ForeScout engineer is required for a leading global business to work out a multiyear security programme. As part of the wider IT Security Project Team, you'll be tasked to deliver a security improvement plan across the estate. You'll working alongside 3rd parties and local IT teams to introduce network security controls, visibility, control and the identification and mapping of traffic flows. Day to Day responsibilities: Planning and implementation of network access controls across a number of offices and sites using Forescout technologies. Planning and performing the migration from Cisco ISE NAC to Forescout. Planning and performing the migration from Forescout post-connect to pre-connect. Working with the NOC to streamline BAU support processes. Assisting Security Engineers in designing configuration changes to be implemented on local wired and wireless networks for Forescout visibility. Participating in design discussions with global sites to agree configuration changes within IT networks in support of Forescout implementation. Participating in design discussions with global sites to agree placement of monitoring appliances within OT networks in support of Forescout implementation. Please apply with latest CV for immediate consideration. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
01/05/2024
Project-based
Forescout Engineer Fully remote £550 - £600 per day Inside IR35 An experienced ForeScout engineer is required for a leading global business to work out a multiyear security programme. As part of the wider IT Security Project Team, you'll be tasked to deliver a security improvement plan across the estate. You'll working alongside 3rd parties and local IT teams to introduce network security controls, visibility, control and the identification and mapping of traffic flows. Day to Day responsibilities: Planning and implementation of network access controls across a number of offices and sites using Forescout technologies. Planning and performing the migration from Cisco ISE NAC to Forescout. Planning and performing the migration from Forescout post-connect to pre-connect. Working with the NOC to streamline BAU support processes. Assisting Security Engineers in designing configuration changes to be implemented on local wired and wireless networks for Forescout visibility. Participating in design discussions with global sites to agree configuration changes within IT networks in support of Forescout implementation. Participating in design discussions with global sites to agree placement of monitoring appliances within OT networks in support of Forescout implementation. Please apply with latest CV for immediate consideration. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
29/04/2024
Full time
Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
26/04/2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.