3rd Line IT Support Engineer Permanent Salary: £50,000 - £55,000 Location: Essex - Hybrid working 3 days on site - 2 days remote (some flexibility in this) Full UK driving licence - This role would require travel to different sites across the UK As the 3rd Line IT Support Engineer, you will be joining an established team, where you will be working closely with the Head of IT and IT Network & Infrastructure Engineer, to ensure that IT and telecommunications services are provided seamlessly on a day-to-day basis. You will be responsible for: Implementation, maintenance, and support of our existing IT devices, infrastructure and networks; and input into technological development and future IT strategies and innovations. IT infrastructure and network availability. Delivering IT and Information Security projects. Providing escalation support to the IT Service Desk and providing technical mentoring of 1st and 2nd line team members. Maintaining server, network, and storage solutions, including all relevant documentation. Act as technical lead for projects that you are assigned to. Highlighting potential network performance issues in a timely manner and leading on resolution. Working on Project delivery to the required standard, at the direction of the Head of IT. Documenting technical processes and configurations for clarity and compliance. Assisting in the management of cloud and hybrid environments, including Azure. Monitoring and maintaining infrastructure to ensure optimal performance and security. Desktop support. Skilled required for the role: Expertise in Windows Server 2019 onwards. Strong experience of virtualised environments including installation, configuration, and management. (Hyper-V). Expertise in physical server hardware architecture (HPE ProLiant/Dell PowerEdge) Experience with Firewalls configurations. Network awareness (configuring, installing network hardware and cabling) Experience in endpoint solutions such as Endpoint Central and other MDM solutions. Experience with M365 security technologies, Fabric and Azure Cloud Computing Services. Experience with Active Directory, DNS, DHCP, and Group Policy. Understanding of backup and disaster recovery solutions. Experience of automation (PowerShell required; Microsoft Power Apps is desirable). Azure accreditation (Microsoft Certified: Microsoft Azure Administrator or similar) is desirable. ITIL v4 experience is required, preferably with associated accreditation. 3+ years of experience in similar roles. 3+ years of experience in a Customer Support role. If you are interested and looking or your next role, please apply with a copy of your CV or email - (see below)
01/07/2025
Full time
3rd Line IT Support Engineer Permanent Salary: £50,000 - £55,000 Location: Essex - Hybrid working 3 days on site - 2 days remote (some flexibility in this) Full UK driving licence - This role would require travel to different sites across the UK As the 3rd Line IT Support Engineer, you will be joining an established team, where you will be working closely with the Head of IT and IT Network & Infrastructure Engineer, to ensure that IT and telecommunications services are provided seamlessly on a day-to-day basis. You will be responsible for: Implementation, maintenance, and support of our existing IT devices, infrastructure and networks; and input into technological development and future IT strategies and innovations. IT infrastructure and network availability. Delivering IT and Information Security projects. Providing escalation support to the IT Service Desk and providing technical mentoring of 1st and 2nd line team members. Maintaining server, network, and storage solutions, including all relevant documentation. Act as technical lead for projects that you are assigned to. Highlighting potential network performance issues in a timely manner and leading on resolution. Working on Project delivery to the required standard, at the direction of the Head of IT. Documenting technical processes and configurations for clarity and compliance. Assisting in the management of cloud and hybrid environments, including Azure. Monitoring and maintaining infrastructure to ensure optimal performance and security. Desktop support. Skilled required for the role: Expertise in Windows Server 2019 onwards. Strong experience of virtualised environments including installation, configuration, and management. (Hyper-V). Expertise in physical server hardware architecture (HPE ProLiant/Dell PowerEdge) Experience with Firewalls configurations. Network awareness (configuring, installing network hardware and cabling) Experience in endpoint solutions such as Endpoint Central and other MDM solutions. Experience with M365 security technologies, Fabric and Azure Cloud Computing Services. Experience with Active Directory, DNS, DHCP, and Group Policy. Understanding of backup and disaster recovery solutions. Experience of automation (PowerShell required; Microsoft Power Apps is desirable). Azure accreditation (Microsoft Certified: Microsoft Azure Administrator or similar) is desirable. ITIL v4 experience is required, preferably with associated accreditation. 3+ years of experience in similar roles. 3+ years of experience in a Customer Support role. If you are interested and looking or your next role, please apply with a copy of your CV or email - (see below)
Methods Business and Digital Technology Limited
Gloucester, Gloucestershire
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Methods is currently looking for an IT Infrastructure Engineer, you will be responsible for the design, implementation, and maintenance of our Azure Stack Hub environment, as well as the physical networking and cabling that underpins our data centers. You will work closely with cloud architects and system administrators to ensure seamless integration and performance across both cloud and on-premise systems. Key Responsibilities: Azure & Cloud Management: Deploy, configure, and manage Azure and Azure Stack Hub resources, integrating services such as Entra Governance. Networking & Physical Infrastructure: Set up and manage on-premise networking equipment, including rack and stack operations, cabling, and server configurations. Hardware & Systems Administration: Maintain and troubleshoot hardware systems (eg, Dell Servers) and software environments running Windows Server 2019+, Active Directory, and Group Policy. Linux & Virtualisation Expertise: Support Linux-based systems (Rocky Linux preferred) and leverage virtualisation platforms like Hyper-V and Kubernetes to optimise infrastructure. Documentation & Compliance: Develop and maintain detailed documentation for IT systems, ensuring compliance with security policies and standards. Cross-Functional Collaboration: Work closely with architects and engineers to resolve hardware, connectivity, and infrastructure issues. Requirements Technical Expertise: Strong hands-on experience with Azure, Azure Stack Hub, and hybrid cloud environments. Hardware Knowledge: Familiarity with Dell hardware and its configuration for enterprise systems. System Administration: Expertise in Windows Server 2019+, Active Directory, and Group Policy management. Networking Skills: Proven experience with on-premise networking, including server, switch, and cabling management. Linux Proficiency: Knowledge of Linux systems, with experience in Rocky Linux being a plus. Virtualisation & Containerisation: Competence with platforms like Hyper-V and Kubernetes to support infrastructure scalability. Certifications: Relevant certifications (eg, Azure Administrator Associate, Network+) are highly desirable. Clearance: Eligibility and the willingness for DV is essential This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview. Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus - based on company and individual performance Life Assurance - of 4 times base salary Private Medical Insurance - which is non-contributory (spouse and dependants included) Worldwide Travel Insurance - which is non-contributory (spouse and dependants included) Enhanced Maternity and Paternity Pay Travel - season ticket loan, cycle to work scheme For a full list of benefits please visit our website
30/06/2025
Full time
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Methods is currently looking for an IT Infrastructure Engineer, you will be responsible for the design, implementation, and maintenance of our Azure Stack Hub environment, as well as the physical networking and cabling that underpins our data centers. You will work closely with cloud architects and system administrators to ensure seamless integration and performance across both cloud and on-premise systems. Key Responsibilities: Azure & Cloud Management: Deploy, configure, and manage Azure and Azure Stack Hub resources, integrating services such as Entra Governance. Networking & Physical Infrastructure: Set up and manage on-premise networking equipment, including rack and stack operations, cabling, and server configurations. Hardware & Systems Administration: Maintain and troubleshoot hardware systems (eg, Dell Servers) and software environments running Windows Server 2019+, Active Directory, and Group Policy. Linux & Virtualisation Expertise: Support Linux-based systems (Rocky Linux preferred) and leverage virtualisation platforms like Hyper-V and Kubernetes to optimise infrastructure. Documentation & Compliance: Develop and maintain detailed documentation for IT systems, ensuring compliance with security policies and standards. Cross-Functional Collaboration: Work closely with architects and engineers to resolve hardware, connectivity, and infrastructure issues. Requirements Technical Expertise: Strong hands-on experience with Azure, Azure Stack Hub, and hybrid cloud environments. Hardware Knowledge: Familiarity with Dell hardware and its configuration for enterprise systems. System Administration: Expertise in Windows Server 2019+, Active Directory, and Group Policy management. Networking Skills: Proven experience with on-premise networking, including server, switch, and cabling management. Linux Proficiency: Knowledge of Linux systems, with experience in Rocky Linux being a plus. Virtualisation & Containerisation: Competence with platforms like Hyper-V and Kubernetes to support infrastructure scalability. Certifications: Relevant certifications (eg, Azure Administrator Associate, Network+) are highly desirable. Clearance: Eligibility and the willingness for DV is essential This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview. Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus - based on company and individual performance Life Assurance - of 4 times base salary Private Medical Insurance - which is non-contributory (spouse and dependants included) Worldwide Travel Insurance - which is non-contributory (spouse and dependants included) Enhanced Maternity and Paternity Pay Travel - season ticket loan, cycle to work scheme For a full list of benefits please visit our website
Exciting Contract Opportunity: 2nd Line IT Support Engineer - Hybrid in Mannheim, Germany - Telefonica Tech (3-6 month contract likely to extend) Are you a proactive and detail-driven IT professional ready to take on your next challenge? We're on the lookout for a 2nd L ine IT Support Engineer to join a fast-paced and collaborative environment supporting a high-profile client in Mannheim, Germany . This is a 3 -6 month hybrid contract with core working hours, offering a fantastic opportunity to make a real impact in a dynamic support team. About the Role: As a key member of the wider IT Support team, you'll be the first point of contact for technical issues, delivering exceptional 2nd line support. Your mission: ensure seamless IT operations, resolve user issues efficiently, and contribute to a high-performing, customer-focused IT environment. What You'll Be Doing: User Support Deliver responsive support via phone, email, and helpdesk tickets, meeting SLAs with confidence. Troubleshoot hardware, software, network, and account issues with precision. Escalate complex problems to the Systems Administrator with clear documentation. Guide users on best practices and system usage. Lead IT onboarding/offboarding, including account setup and hardware deployment. Provide engaging IT induction training for new starters. System Administration Manage user accounts, password resets, and access controls. Configure and troubleshoot laptops, mobile devices, and standard business software. Documentation & Asset Management Maintain accurate records of support tickets and IT assets. What You Bring: Essential Skills 2+ years in IT Support or similar role. Solid understanding of networking (IP, DNS, DHCP, VPN). Strong knowledge of Windows Server, Active Directory, Group Policy. Proficiency in Windows 10/11 and macOS troubleshooting. Hands-on experience with Microsoft 365 and Hyper-V. Analytical mindset with excellent problem-solving skills. Desirable Familiarity with Azure and Azure Virtual Desktop.
25/06/2025
Project-based
Exciting Contract Opportunity: 2nd Line IT Support Engineer - Hybrid in Mannheim, Germany - Telefonica Tech (3-6 month contract likely to extend) Are you a proactive and detail-driven IT professional ready to take on your next challenge? We're on the lookout for a 2nd L ine IT Support Engineer to join a fast-paced and collaborative environment supporting a high-profile client in Mannheim, Germany . This is a 3 -6 month hybrid contract with core working hours, offering a fantastic opportunity to make a real impact in a dynamic support team. About the Role: As a key member of the wider IT Support team, you'll be the first point of contact for technical issues, delivering exceptional 2nd line support. Your mission: ensure seamless IT operations, resolve user issues efficiently, and contribute to a high-performing, customer-focused IT environment. What You'll Be Doing: User Support Deliver responsive support via phone, email, and helpdesk tickets, meeting SLAs with confidence. Troubleshoot hardware, software, network, and account issues with precision. Escalate complex problems to the Systems Administrator with clear documentation. Guide users on best practices and system usage. Lead IT onboarding/offboarding, including account setup and hardware deployment. Provide engaging IT induction training for new starters. System Administration Manage user accounts, password resets, and access controls. Configure and troubleshoot laptops, mobile devices, and standard business software. Documentation & Asset Management Maintain accurate records of support tickets and IT assets. What You Bring: Essential Skills 2+ years in IT Support or similar role. Solid understanding of networking (IP, DNS, DHCP, VPN). Strong knowledge of Windows Server, Active Directory, Group Policy. Proficiency in Windows 10/11 and macOS troubleshooting. Hands-on experience with Microsoft 365 and Hyper-V. Analytical mindset with excellent problem-solving skills. Desirable Familiarity with Azure and Azure Virtual Desktop.
IT Systems Administrator Horsforth Up to £32,000 Your new role We are seeking a reliable and detail-oriented IT Systems Administrator to support and maintain the IT infrastructure for our site. This role is essential in ensuring a stable, secure, and efficient IT environment that supports day-to-day business continuity and production systems. You will have ownership of the local infrastructure but work closely with and receive training and support from our wider group IT function. Responsibilities Provide first and second-line technical support to staff across office and production environments. Maintain on-premises infrastructure: Servers, networking, backups, and security patching Manage server virtualization technologies like Hyper-V. Manage user accounts and permissions through Active Directory and ensure the correct implementation of Group Policy Objects (GPOs). Install, configure, and maintain IT hardware (PCs, laptops, printers, mobile devices). Manage software installations, updates, and licensing compliance. Monitor and maintain network infrastructure Troubleshoot and resolve hardware, software, and network issues promptly. Maintain regular data backups and support disaster recovery procedures. Support cloud-based services such as Microsoft 365 and ensure secure access. Implement and monitor cybersecurity measures including antivirus, Firewalls, and access controls. Maintain accurate IT documentation, asset registers, and user manuals. Report through Halma IT audit processes Implement required cybersecurity policies as required. Liaise with external IT service providers and vendors as required. Provide basic IT training and guidance to staff to ensure effective use of systems. Experience needed Proven experience in an IT support or technician role. Strong knowledge of Windows environments and common business applications. Familiarity with networking protocols Experience with Microsoft 365 Understanding of cybersecurity best practices. Excellent troubleshooting and communication skills. Strong customer service orientation and a proactive mindset. Ability to work independently and manage multiple tasks effectively. Relevant certifications advantageous. *This role is also available as part time* Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/06/2025
Full time
IT Systems Administrator Horsforth Up to £32,000 Your new role We are seeking a reliable and detail-oriented IT Systems Administrator to support and maintain the IT infrastructure for our site. This role is essential in ensuring a stable, secure, and efficient IT environment that supports day-to-day business continuity and production systems. You will have ownership of the local infrastructure but work closely with and receive training and support from our wider group IT function. Responsibilities Provide first and second-line technical support to staff across office and production environments. Maintain on-premises infrastructure: Servers, networking, backups, and security patching Manage server virtualization technologies like Hyper-V. Manage user accounts and permissions through Active Directory and ensure the correct implementation of Group Policy Objects (GPOs). Install, configure, and maintain IT hardware (PCs, laptops, printers, mobile devices). Manage software installations, updates, and licensing compliance. Monitor and maintain network infrastructure Troubleshoot and resolve hardware, software, and network issues promptly. Maintain regular data backups and support disaster recovery procedures. Support cloud-based services such as Microsoft 365 and ensure secure access. Implement and monitor cybersecurity measures including antivirus, Firewalls, and access controls. Maintain accurate IT documentation, asset registers, and user manuals. Report through Halma IT audit processes Implement required cybersecurity policies as required. Liaise with external IT service providers and vendors as required. Provide basic IT training and guidance to staff to ensure effective use of systems. Experience needed Proven experience in an IT support or technician role. Strong knowledge of Windows environments and common business applications. Familiarity with networking protocols Experience with Microsoft 365 Understanding of cybersecurity best practices. Excellent troubleshooting and communication skills. Strong customer service orientation and a proactive mindset. Ability to work independently and manage multiple tasks effectively. Relevant certifications advantageous. *This role is also available as part time* Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
*This is a 3rd shift role, 10:30pm-7:00am, Monday thru Friday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will be responsible for monitoring the production server environment. Candidate will be reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to any/all processes to align with regulatory requirements Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL
25/06/2025
Full time
*This is a 3rd shift role, 10:30pm-7:00am, Monday thru Friday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will be responsible for monitoring the production server environment. Candidate will be reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to any/all processes to align with regulatory requirements Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 3rd shift role, 10:30pm-7:00am, Monday thru Friday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will be responsible for monitoring the production server environment. Candidate will be reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to any/all processes to align with regulatory requirements Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL
24/06/2025
Full time
*This is a 3rd shift role, 10:30pm-7:00am, Monday thru Friday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will be responsible for monitoring the production server environment. Candidate will be reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to any/all processes to align with regulatory requirements Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Qualifications: [Required] Basic knowledge of ITIL principles [Required] Working knowledge of Scheduling applications/tools (UC4/Control M) [Required] Basic understanding of Network [Required] Basic understanding of Unix/Linux [Required] Basic understanding Windows [Required] Basic understanding Storage [Required] Basic knowledge of IBM JCL [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Nice to have] Knowledge of Clearing and Finance industry [Required] Basic Knowledge of Application life cycle and deployment [Required] Knowledge of MQ (stop/start/recycle) [Required] Problem/Incident management applications and tools experience [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline 3+ years of OS390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment [Preferred] Industry certifications in the areas of ITIL
