Request Technology - Robyn Honquest
Chicago, Illinois
22/07/2024
Full time
NO SPONSORSHIP Conference Center Technology Specialist III SALARY: $95k - $115k plus overtime and bonus LOCATION: Chicago, IL Needs to be in office 5 days This is a lead role. You will mentor other conference techs. You will need 10+ years experience and have the Avixa CTS certification. Essential Job Functions Our Conference Center is used for high level, fast paced meetings, depositions, virtual trials, virtual hearings, video conference calls, and large events. The candidate must be an expert in supporting Conference Technology equipment and have the skills to explain them in layman's terms. The Conference Center Technology specialist III will take the lead on the day-to-day technical operations of the Chicago Conference Center and users of all our conference rooms. Be an active contributor to firmwide initiatives to improve the overall services of the Conference Technology teams. Help other team members from other office and share workload when required. Have expert knowledge using all unified communication platforms. (Cisco, Poly, Zoom, Blue Jeans, etc.) Keep firm-wide and local support process and procedure documentation up to date. Help maintain process and procedures. Maintain conference room hardware in good working condition, and schedule repair when required. Set up audio conferences (microphones, sound systems, speakerphones, conference calls). Set up and maintain visiting attorney offices. Set up presentation equipment (LCD projectors, screens, videos). Work with laptops (webcasts, network connections). Become proficient operating Crestron User interface. Ensure daily that all onsite Conference Center Technology systems are fully functional. Perform system maintenance as scheduled and work with vendors as required. Exhibit helpful, customer service-oriented attitude with team members and end-users. Remain calm yet communicate (and act) with sense of urgency when end-user has an urgent matter requiring resolution Qualifications & Requirements 10 years of AV experience in a conference center environment. Must have a current or working towards Avixa CTS certification and maintained during employment. Exceptional customer service abilities. Superior oral and written communication and problem-solving/strategizing skills. Ability to lift at least 30 pounds and able to move freely within the workplace. Willingness to learn and adapt to new systems and procedures/stay current with AV technology. Flexibility in daily work hours to meet the conference client's needs including weekends. Knowledge connecting to different Unified communication platforms including but not limited to Cisco WebEx, Poly, Zoom, Blue Jeans, Skype, etc. Technologies/Software MS Suite, PPT power user, Zoom, Teams, Cisco/Polycom bridge, Crestron, Biamp, other Unified Communication platforms Certificates, Licensures, Registrations Avixa CTS