Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
19/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
19/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud Engineering. This director will be leading engineering teams for AWS cloud design, development, and architecture. They will work with all aspects of cloud environment including database, networking, cloud operations, Linux, platform, security, containers, automation, etc. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
19/09/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud Engineering. This director will be leading engineering teams for AWS cloud design, development, and architecture. They will work with all aspects of cloud environment including database, networking, cloud operations, Linux, platform, security, containers, automation, etc. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud Engineering. This director will be leading engineering teams for AWS cloud design, development, and architecture. They will work with all aspects of cloud environment including database, networking, cloud operations, Linux, platform, security, containers, automation, etc. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
19/09/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud Engineering. This director will be leading engineering teams for AWS cloud design, development, and architecture. They will work with all aspects of cloud environment including database, networking, cloud operations, Linux, platform, security, containers, automation, etc. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
19/09/2024
Full time
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
19/09/2024
Full time
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
Oracle DBA Tech Team Lead/Manager Salary: Open + Bonus Location: Chelmsford, MA On-site: 5 days/week *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10+ years Oracle EBS (11i/R12) 5+ years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Managerial/supervisory experience Minimum execution of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction through process improvements in each Upgrade iteration, must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling. Hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Responsibilities You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security, and IT teams as part of environment setup, maintenance, and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution.
18/09/2024
Full time
Oracle DBA Tech Team Lead/Manager Salary: Open + Bonus Location: Chelmsford, MA On-site: 5 days/week *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10+ years Oracle EBS (11i/R12) 5+ years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Managerial/supervisory experience Minimum execution of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction through process improvements in each Upgrade iteration, must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling. Hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Responsibilities You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security, and IT teams as part of environment setup, maintenance, and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution.
Responsibilities Designing and configuring complex marketing automation workflows, including email campaigns, lead nurturing programs, and customer journeys Collaborating with developers and other stakeholders to ensure seamless integration between Salesforce Marketing Cloud and other systems like Snowflake, AEM. Developing and implementing best practices for data management, segmentation, and personalization. Analyzing and interpreting data to measure the effectiveness of marketing campaigns and make recommendations for optimization. Resource must have experience in at least 4 of the following. Salesforce Marketing Cloud Engagement (SFMC) Salesforce Marketing Cloud Intelligence (Datorama) Salesforce Marketing Cloud Personalization (Interaction Studio) Customer Data Platform Digital Asset and Content Management & Adobe Experience Manager. Experience in integrating Adobe Experience Manager (AEM) with Salesforce Marketing Cloud and other systems like Snowflake to create a seamless content management workflow. Proof MRM Preferred Certifications: Marketing Cloud Consultant Marketing Cloud Developer Salesforce Technical Architect with Marketing Experience.
18/09/2024
Project-based
Responsibilities Designing and configuring complex marketing automation workflows, including email campaigns, lead nurturing programs, and customer journeys Collaborating with developers and other stakeholders to ensure seamless integration between Salesforce Marketing Cloud and other systems like Snowflake, AEM. Developing and implementing best practices for data management, segmentation, and personalization. Analyzing and interpreting data to measure the effectiveness of marketing campaigns and make recommendations for optimization. Resource must have experience in at least 4 of the following. Salesforce Marketing Cloud Engagement (SFMC) Salesforce Marketing Cloud Intelligence (Datorama) Salesforce Marketing Cloud Personalization (Interaction Studio) Customer Data Platform Digital Asset and Content Management & Adobe Experience Manager. Experience in integrating Adobe Experience Manager (AEM) with Salesforce Marketing Cloud and other systems like Snowflake to create a seamless content management workflow. Proof MRM Preferred Certifications: Marketing Cloud Consultant Marketing Cloud Developer Salesforce Technical Architect with Marketing Experience.
IT Service Desk Manager Location: Swindon Salary: £55K - £63K per year Type: Full-time, 4x per week on-site Role Overview: We are seeking a dedicated IT Service Desk Manager to lead a skilled team responsible for delivering exceptional IT support. Your primary focus will be to ensure service excellence, manage support processes efficiently, and promote a proactive approach to improving the customer experience. The role requires regular attendance at our Swindon office, four days a week. Key Responsibilities: Lead the team in adhering to ITIL processes, quality management, risk management, and security policies. Oversee daily operations to ensure high-quality service for all internal and external clients. Manage, inspire, and develop team members to meet performance targets. Resolve IT support issues by collaborating with other support teams. Enhance team performance and efficiency, and explore methods to reduce call volumes in collaboration with relevant managers. Organize and prioritize team tasks effectively. Build and maintain strong relationships with key stakeholders to ensure high customer satisfaction. Qualifications and Skills: Extensive experience managing a Service Desk team in various settings. Proven track record in implementing ITIL processes and industry best practices. Strong technical background with expertise in Office 365, desktop, and application support. Experience in regulated environments or with financial advisors is advantageous. Preferably degree-qualified, with an MSc or equivalent experience. Experience with Assyst is beneficial. In-depth knowledge of Active Directory and technical support skills. Excellent communication skills and ability to interact with stakeholders at all levels. Highly motivated with a passion for exceptional service delivery. Strong analytical, problem-solving, and organizational skills. Proactive in problem management, with the ability to collaborate with other teams and external providers.
18/09/2024
Full time
IT Service Desk Manager Location: Swindon Salary: £55K - £63K per year Type: Full-time, 4x per week on-site Role Overview: We are seeking a dedicated IT Service Desk Manager to lead a skilled team responsible for delivering exceptional IT support. Your primary focus will be to ensure service excellence, manage support processes efficiently, and promote a proactive approach to improving the customer experience. The role requires regular attendance at our Swindon office, four days a week. Key Responsibilities: Lead the team in adhering to ITIL processes, quality management, risk management, and security policies. Oversee daily operations to ensure high-quality service for all internal and external clients. Manage, inspire, and develop team members to meet performance targets. Resolve IT support issues by collaborating with other support teams. Enhance team performance and efficiency, and explore methods to reduce call volumes in collaboration with relevant managers. Organize and prioritize team tasks effectively. Build and maintain strong relationships with key stakeholders to ensure high customer satisfaction. Qualifications and Skills: Extensive experience managing a Service Desk team in various settings. Proven track record in implementing ITIL processes and industry best practices. Strong technical background with expertise in Office 365, desktop, and application support. Experience in regulated environments or with financial advisors is advantageous. Preferably degree-qualified, with an MSc or equivalent experience. Experience with Assyst is beneficial. In-depth knowledge of Active Directory and technical support skills. Excellent communication skills and ability to interact with stakeholders at all levels. Highly motivated with a passion for exceptional service delivery. Strong analytical, problem-solving, and organizational skills. Proactive in problem management, with the ability to collaborate with other teams and external providers.
SAP Project Manager eurpeople's customer, a leading organisation is seeking a SAP Project Manager to assist them with their on going SAP S4 HANA implentation. The selected candidate will ideally be a Sscrum and be very familiar with Sprint and Agile processes. Candidates will need to have excellemt communication skills. The customer WILL NOT consider candidate(s) who DO NOT possess a relevant passport that allows them to immediately travel to the project location. Candidates who require visas, work permits or sponsorship need not apply. eurpeople is acting as an Employment Business in relation to this vacancy. eurpeople is an Equal Opportunities employer; we welcome applicants from all backgrounds. For more information please send your CV providing your contact details and a representative of eurpeople will contact you. Alternatively please call eurpeople on the telephone number provided.
18/09/2024
Project-based
SAP Project Manager eurpeople's customer, a leading organisation is seeking a SAP Project Manager to assist them with their on going SAP S4 HANA implentation. The selected candidate will ideally be a Sscrum and be very familiar with Sprint and Agile processes. Candidates will need to have excellemt communication skills. The customer WILL NOT consider candidate(s) who DO NOT possess a relevant passport that allows them to immediately travel to the project location. Candidates who require visas, work permits or sponsorship need not apply. eurpeople is acting as an Employment Business in relation to this vacancy. eurpeople is an Equal Opportunities employer; we welcome applicants from all backgrounds. For more information please send your CV providing your contact details and a representative of eurpeople will contact you. Alternatively please call eurpeople on the telephone number provided.
Advent Geneva Support Analyst - Contract Opportunity - Dublin - 6 months - Financial Services A large global financial services client of ours are seeking an Advent Geneva Application Analyst to join them on an initial 6 month contract, on a relaxed hybrid basis out of Dublin, with likely extension. The rate is 300 - 350 euros a day and are looking for someone to start ASAP with interviews next week. Roles and Responsibility: Play a key role as part of global support team covering IT Core applications domain. Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations. Document processes, procedures and policies as required for appropriate governance of platforms. Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise. Document business user procedures and support user training. Participate in co-ordination and implementation of new platform releases with business users. Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions. Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution. Support the business in Business Continuity and Disaster Recovery initiatives. Desired Experience: * SS&C Advent Geneva. * Familiarity with Broadridge Security Master, Price Master, and Analytics Master. * Linux operating systems. * Strong programming skills in Python, C#, and Visual Basic. * Experience with SQL Server and ability to write complex queries If of interest, please apply or send across your CV to (see below) Please note, no sponsorship is available for this role.
18/09/2024
Project-based
Advent Geneva Support Analyst - Contract Opportunity - Dublin - 6 months - Financial Services A large global financial services client of ours are seeking an Advent Geneva Application Analyst to join them on an initial 6 month contract, on a relaxed hybrid basis out of Dublin, with likely extension. The rate is 300 - 350 euros a day and are looking for someone to start ASAP with interviews next week. Roles and Responsibility: Play a key role as part of global support team covering IT Core applications domain. Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations. Document processes, procedures and policies as required for appropriate governance of platforms. Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise. Document business user procedures and support user training. Participate in co-ordination and implementation of new platform releases with business users. Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions. Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution. Support the business in Business Continuity and Disaster Recovery initiatives. Desired Experience: * SS&C Advent Geneva. * Familiarity with Broadridge Security Master, Price Master, and Analytics Master. * Linux operating systems. * Strong programming skills in Python, C#, and Visual Basic. * Experience with SQL Server and ability to write complex queries If of interest, please apply or send across your CV to (see below) Please note, no sponsorship is available for this role.
Senior Buyer/IT Category Leader - HIRING ASAP Start date: ASAP Duration: 4 Months Location: 3-4 days in Dublin office/1-2 days WFH Rate: €400-€450 per day Summary Our client is currently searching for an IT Category Leader for Software to be part of their global IT category team. This person will work closely with cross functional teams and key stakeholders to drive effective sourcing strategy to deliver the best outcome. Key responsibilities will include execution of the category management strategies, conducting commercial negotiations, contract, and supply risk management. Successful candidate will be required to have the necessary experience, category knowledge, skills, and capabilities to deliver on strategic objectives. Responsibilities Lead sourcing activities related to procurement of enterprise and engineering software licenses. Negotiation of complex software agreements while ensure compliance to corporate governance requirements. Support global category manager for software in execution of the sourcing category strategy. Development and maintenance of strong relationships with internal stakeholders ensuring timely renewals of software agreements. Work with cross functional organizations in the delivery of strategic sourcing requirements. Continuous monitoring of internal customers and supply markets for changes that may impact the sourcing strategy. Financial performance monitoring of Software category vs prior year and baseline basis. Supplier relationship management to ensure continuity of supply and risk management. Skills Strong commercial acumen required for effective cost management. Expert negotiation skills Expert understanding of the End User Licence Agreements and SaaS agreements. Strong relationship and interpersonal skills to be applied in working with partners across the entire contract life cycle. Demonstrated ability to work in a fast-paced matrixed environment. Expert knowledge of the best sourcing practices and the methodologies used for this category of IT supplier/partner. Project Management in complex multi-project and multi-geography environment Proficiency in Microsoft Suite applications (including PowerPoint, Excel, and Word) Leadership experience Excellent written and verbal communication and problem-solving skills. Highly driven and motivated
18/09/2024
Project-based
Senior Buyer/IT Category Leader - HIRING ASAP Start date: ASAP Duration: 4 Months Location: 3-4 days in Dublin office/1-2 days WFH Rate: €400-€450 per day Summary Our client is currently searching for an IT Category Leader for Software to be part of their global IT category team. This person will work closely with cross functional teams and key stakeholders to drive effective sourcing strategy to deliver the best outcome. Key responsibilities will include execution of the category management strategies, conducting commercial negotiations, contract, and supply risk management. Successful candidate will be required to have the necessary experience, category knowledge, skills, and capabilities to deliver on strategic objectives. Responsibilities Lead sourcing activities related to procurement of enterprise and engineering software licenses. Negotiation of complex software agreements while ensure compliance to corporate governance requirements. Support global category manager for software in execution of the sourcing category strategy. Development and maintenance of strong relationships with internal stakeholders ensuring timely renewals of software agreements. Work with cross functional organizations in the delivery of strategic sourcing requirements. Continuous monitoring of internal customers and supply markets for changes that may impact the sourcing strategy. Financial performance monitoring of Software category vs prior year and baseline basis. Supplier relationship management to ensure continuity of supply and risk management. Skills Strong commercial acumen required for effective cost management. Expert negotiation skills Expert understanding of the End User Licence Agreements and SaaS agreements. Strong relationship and interpersonal skills to be applied in working with partners across the entire contract life cycle. Demonstrated ability to work in a fast-paced matrixed environment. Expert knowledge of the best sourcing practices and the methodologies used for this category of IT supplier/partner. Project Management in complex multi-project and multi-geography environment Proficiency in Microsoft Suite applications (including PowerPoint, Excel, and Word) Leadership experience Excellent written and verbal communication and problem-solving skills. Highly driven and motivated
IT Service Desk Manager £35,000-£45,000 Sheffield A unique opportunity is available for an ICT Service Desk Manager with 1st- 2nd line experience. This role is focused on supporting the company's internal infrastructure and their user base - not a managed service or solutions business. Key Responsibilities: Oversee day to day 1st & 2nd line support working to ITIL v4 framework. Carry out monthly 1-2-1s with IT Service Desk Analysts. Continuous Service Improvement by researching latest relevant frameworks and vendor best practises. Act as escalation point for all IT areas, applications, and business processes Track compliance with service level agreements. Excellent analytical and problem-solving skills with the ability to manage complex issues and prioritise effectively. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/09/2024
Full time
IT Service Desk Manager £35,000-£45,000 Sheffield A unique opportunity is available for an ICT Service Desk Manager with 1st- 2nd line experience. This role is focused on supporting the company's internal infrastructure and their user base - not a managed service or solutions business. Key Responsibilities: Oversee day to day 1st & 2nd line support working to ITIL v4 framework. Carry out monthly 1-2-1s with IT Service Desk Analysts. Continuous Service Improvement by researching latest relevant frameworks and vendor best practises. Act as escalation point for all IT areas, applications, and business processes Track compliance with service level agreements. Excellent analytical and problem-solving skills with the ability to manage complex issues and prioritise effectively. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Applications Manager, Law Firm, Chesterfield & Sheffield Summary: We are seeking a business-focused Applications Manager to join the IT team of two Support Analysts and an Infrastructure Manager in this expanding law firm. In this new, key role, you will oversee the development and management of the firm's legal software applications and data systems, ensuring they align with business goals. The role is based in Chesterfield with regular visits to the Sheffield office. Why Join? The firm has doubled in size in two years to 80 staff. It's a new role and an opportunity to transform the way applications are managed and used. Opportunities for professional growth for someone with IT Training, Applications Analysis or Business Analysis skills, who has experience defining user workflows and of owning an application. Family atmosphere but with ambition to transform all business service functions. Accordingly, the role reports to the board. A great opportunity to really make a difference. Key Responsibilities: Reduce impact of differing working practices in the business through targeted IT training. Lead the technical management of Practice Management, Document Management, Case Management, and CRM systems. Oversee software life cycle management. Collaborate with stakeholders to implement and optimize new systems. Work with users to define and implement new application workflows. Offer technical support to the IT team and other departments. Stay updated with industry trends and recommend new technologies. Communicate effectively with all levels of staff. Develop and champion data management policies. Ensure data integrity of systems. Develop management reporting for the business. Lead projects related to application development and data management. Manage project plans, timelines, and ensure compliance with regulations. Engage with vendors for support, development and project work. Please apply with CV Applications Manager, Law Firm, Chesterfield & Sheffield
18/09/2024
Full time
Applications Manager, Law Firm, Chesterfield & Sheffield Summary: We are seeking a business-focused Applications Manager to join the IT team of two Support Analysts and an Infrastructure Manager in this expanding law firm. In this new, key role, you will oversee the development and management of the firm's legal software applications and data systems, ensuring they align with business goals. The role is based in Chesterfield with regular visits to the Sheffield office. Why Join? The firm has doubled in size in two years to 80 staff. It's a new role and an opportunity to transform the way applications are managed and used. Opportunities for professional growth for someone with IT Training, Applications Analysis or Business Analysis skills, who has experience defining user workflows and of owning an application. Family atmosphere but with ambition to transform all business service functions. Accordingly, the role reports to the board. A great opportunity to really make a difference. Key Responsibilities: Reduce impact of differing working practices in the business through targeted IT training. Lead the technical management of Practice Management, Document Management, Case Management, and CRM systems. Oversee software life cycle management. Collaborate with stakeholders to implement and optimize new systems. Work with users to define and implement new application workflows. Offer technical support to the IT team and other departments. Stay updated with industry trends and recommend new technologies. Communicate effectively with all levels of staff. Develop and champion data management policies. Ensure data integrity of systems. Develop management reporting for the business. Lead projects related to application development and data management. Manage project plans, timelines, and ensure compliance with regulations. Engage with vendors for support, development and project work. Please apply with CV Applications Manager, Law Firm, Chesterfield & Sheffield
We are currently looking on behalf of one of our important clients for an IT Quality Assurance & CSV Manager (German Speaking). The role is a permanent position based in Solothurn Canton & comes with some home office allowance. Your Role: Carry out personnel, technical & people life cycle management of a IT QA & CSV team. Act as a key contact person & all-rounder in the field of IT Quality Assurance & Computer Systems Validation. Advise & support system owners, project managers or suppliers in the validation of computer systems according to internal & external GxP/GAMP specifications (eg in the field of production systems SW, SW development, MES or database systems). Independently prepare the necessary documentation & execution of tests. Support the continuous development of IT processes (eg further development of internal CSV processes or certification of IT service areas according to ISO 27001: Information Security). Act as a key contact person as a CSV expert for customers & audits. Review & approval CSV & system documentation. Your Skills: At least 5 years of relevant professional experience including experience in IT Quality Assurance, Computer Systems Validation & Computer Software Assurance. A sound knowledge of IT Security, GDPR & IT Systems & Infrastructure. Experienced with Q-Systems (eg EU: Annex 11/FDA: 21CFR Part 11). Ideally experienced in the Medical Technology Sector. A knowledge of important IT Standards & Methods (eg ISO27001, ISO 80002-2, ITIL) or ISO 13485:2016 QMS for Medical Devices. Your Profile: Completed relevant Scientific or Technical University Degree. Strong communication skills, assertive & highly quality-oriented. Fluent English & good German language skills (to at least B2 Level) are a mandatory requirement.
18/09/2024
Full time
We are currently looking on behalf of one of our important clients for an IT Quality Assurance & CSV Manager (German Speaking). The role is a permanent position based in Solothurn Canton & comes with some home office allowance. Your Role: Carry out personnel, technical & people life cycle management of a IT QA & CSV team. Act as a key contact person & all-rounder in the field of IT Quality Assurance & Computer Systems Validation. Advise & support system owners, project managers or suppliers in the validation of computer systems according to internal & external GxP/GAMP specifications (eg in the field of production systems SW, SW development, MES or database systems). Independently prepare the necessary documentation & execution of tests. Support the continuous development of IT processes (eg further development of internal CSV processes or certification of IT service areas according to ISO 27001: Information Security). Act as a key contact person as a CSV expert for customers & audits. Review & approval CSV & system documentation. Your Skills: At least 5 years of relevant professional experience including experience in IT Quality Assurance, Computer Systems Validation & Computer Software Assurance. A sound knowledge of IT Security, GDPR & IT Systems & Infrastructure. Experienced with Q-Systems (eg EU: Annex 11/FDA: 21CFR Part 11). Ideally experienced in the Medical Technology Sector. A knowledge of important IT Standards & Methods (eg ISO27001, ISO 80002-2, ITIL) or ISO 13485:2016 QMS for Medical Devices. Your Profile: Completed relevant Scientific or Technical University Degree. Strong communication skills, assertive & highly quality-oriented. Fluent English & good German language skills (to at least B2 Level) are a mandatory requirement.
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
18/09/2024
Full time
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
We are currently looking on behalf of one of our important clients for an O365 Application Owner (German Speaking). The role is a permanent position based in Bern Canton & comes with some home office flexibility. Your Role: Manage & oversee the Operation O365 applications with focus on MS Teams, SharePoint & OneDrive. Participate in O365-related projects & drive the continuous development & improvement of O365 applications, including new features, governance & the integration of best practices. Facilitate migrations within SharePoint & MS Teams environments. Act as the primary point of contact for business inquiries & support related to O365 applications. Provide user support & ensure best practices & governance to ensure the effective use of O365 tools. Deliver training sessions & create materials to educate users. Liaise with external service providers & third-party application vendors. Your Skills & Experience: At least 3 years of relevant professional experience as an Application Manager or Application Owner. Strong experience in the O365 technology including MS Teams, SharePoint & OneDrive (experience in MS Power Platform is also considered advantageous). Skilled in using Software Tools. Accustomed to participating as a Business Partner by bridging the gap between technology & business objectives. Skilled in Identifying Business & Technical Requirements & providing associated Solutions. Ideally experienced with Programming Languages (eg, PowerShell, JavaScript). Your Profile: Completed University Degree in the area of Computer Science or similar. Highly interested in learning new technologies. Positive, committed & highly customer & service-oriented with excellent communication skills. Fluent in English (spoken & written) & good German language skills to at least B2 level are mandatory requirements.
18/09/2024
Full time
We are currently looking on behalf of one of our important clients for an O365 Application Owner (German Speaking). The role is a permanent position based in Bern Canton & comes with some home office flexibility. Your Role: Manage & oversee the Operation O365 applications with focus on MS Teams, SharePoint & OneDrive. Participate in O365-related projects & drive the continuous development & improvement of O365 applications, including new features, governance & the integration of best practices. Facilitate migrations within SharePoint & MS Teams environments. Act as the primary point of contact for business inquiries & support related to O365 applications. Provide user support & ensure best practices & governance to ensure the effective use of O365 tools. Deliver training sessions & create materials to educate users. Liaise with external service providers & third-party application vendors. Your Skills & Experience: At least 3 years of relevant professional experience as an Application Manager or Application Owner. Strong experience in the O365 technology including MS Teams, SharePoint & OneDrive (experience in MS Power Platform is also considered advantageous). Skilled in using Software Tools. Accustomed to participating as a Business Partner by bridging the gap between technology & business objectives. Skilled in Identifying Business & Technical Requirements & providing associated Solutions. Ideally experienced with Programming Languages (eg, PowerShell, JavaScript). Your Profile: Completed University Degree in the area of Computer Science or similar. Highly interested in learning new technologies. Positive, committed & highly customer & service-oriented with excellent communication skills. Fluent in English (spoken & written) & good German language skills to at least B2 level are mandatory requirements.
Device Product Manager: Our client is an industry leading organisation with a global client base seeking an experienced Device Product Manager to join their Centre of Excellence. The focus is on products and services within the environmental and sustainability sector. They are seeking a passionate and experienced Product Manager to concentrate on our Embedded devices. The ideal candidate will have a strong background in product management, excellent communication skills, and a proven track record of successfully leading product development from concept to launch. This role involves working closely with cross-functional teams, including engineering, marketing, and sales, to deliver products that meet market needs and drive business growth. Education/Experience for the Device Product Manager Degree in Business, Engineering, Computer Science, or a related field 3-5+ years of experience in product management, preferably in Embedded technology Customer-facing skill set managing internal & external stakeholders Strategic thinker with attention to detail Strong analytical and problem-solving skills with a data-driven approach Ability to work effectively in a fast-paced, collaborative environment Awareness of market pricing and ROI for new developments Proficiency in product management tools ie Jira Desirable: Wireless cellular communications ie GPRS, 3G, NB-IoT, LTE-M, Experience of industrial protocols eg DNP3, Modbus SDI-12, Technical background in telemetry or equivalent ie Telco, IT Networks Personal Qualities Passionate about building great products and solving customer problems Customer-focused with a deep understanding of user needs and market dynamics Ability to work on own initiative and as part of a team Innovative thinker with the ability to challenge constructively Highly organised, detail-oriented, and able to manage multiple priorities simultaneously. Excellent communication skills, written and oral Ability to deal with situations in a calm and efficient manner Willingness to learn Must be able to adopt a hands on approach Fluency in English is essential - oral and written Principal Accountabilities for the Device Product Manager Identify and understand the market requirements, trends and competition to develop and communicate the product roadmaps Work closely with engineering, marketing, sales, and customer support teams to provide clear product development prioritisation Define product requirements aligning to roadmaps Understand the importance of the end-user experience, ensuring the product is intuitive, user-friendly, and meets high standards of quality Ensure product documentation including sales collateral and user guides are maintained and easy to use and understand Utilise product performance metrics, making data-driven recommendations for continuous improvement Work closely with sales and marketing to develop go to market strategies Utilise KPI's to measure product success and drive continual improvement This position offers a chance to contribute to both the growth of the company within the environmental/sustainability sector
18/09/2024
Full time
Device Product Manager: Our client is an industry leading organisation with a global client base seeking an experienced Device Product Manager to join their Centre of Excellence. The focus is on products and services within the environmental and sustainability sector. They are seeking a passionate and experienced Product Manager to concentrate on our Embedded devices. The ideal candidate will have a strong background in product management, excellent communication skills, and a proven track record of successfully leading product development from concept to launch. This role involves working closely with cross-functional teams, including engineering, marketing, and sales, to deliver products that meet market needs and drive business growth. Education/Experience for the Device Product Manager Degree in Business, Engineering, Computer Science, or a related field 3-5+ years of experience in product management, preferably in Embedded technology Customer-facing skill set managing internal & external stakeholders Strategic thinker with attention to detail Strong analytical and problem-solving skills with a data-driven approach Ability to work effectively in a fast-paced, collaborative environment Awareness of market pricing and ROI for new developments Proficiency in product management tools ie Jira Desirable: Wireless cellular communications ie GPRS, 3G, NB-IoT, LTE-M, Experience of industrial protocols eg DNP3, Modbus SDI-12, Technical background in telemetry or equivalent ie Telco, IT Networks Personal Qualities Passionate about building great products and solving customer problems Customer-focused with a deep understanding of user needs and market dynamics Ability to work on own initiative and as part of a team Innovative thinker with the ability to challenge constructively Highly organised, detail-oriented, and able to manage multiple priorities simultaneously. Excellent communication skills, written and oral Ability to deal with situations in a calm and efficient manner Willingness to learn Must be able to adopt a hands on approach Fluency in English is essential - oral and written Principal Accountabilities for the Device Product Manager Identify and understand the market requirements, trends and competition to develop and communicate the product roadmaps Work closely with engineering, marketing, sales, and customer support teams to provide clear product development prioritisation Define product requirements aligning to roadmaps Understand the importance of the end-user experience, ensuring the product is intuitive, user-friendly, and meets high standards of quality Ensure product documentation including sales collateral and user guides are maintained and easy to use and understand Utilise product performance metrics, making data-driven recommendations for continuous improvement Work closely with sales and marketing to develop go to market strategies Utilise KPI's to measure product success and drive continual improvement This position offers a chance to contribute to both the growth of the company within the environmental/sustainability sector
React Developer (Software Engineer Programmer Developer React TypeScript Redux Saga Ag-Grid Python Fixed Income JavaScript Node Fixed Income Credit Rates Bonds ABS Agile AWS GCP Buy Side Asset Manager Investment Management Performance Risk Attribution Node Finance Front Office Trading Financial Services UI Front End Front End) required by our asset management client in London. You MUST have the following: Strong experience as a React Developer/Software Engineer/Programmer Excellent JavaScript, TypeScript and React Fixed Income experience on the buy-side (bonds, credit, rates products) Excellent stakeholder interaction skills Agile The following is DESIRABLE, not essential: Redux Saga, Ag-Grid AWS or GCP Finance/trading Python Role: React Developer (Software Engineer Programmer Developer React TypeScript Redux Saga Ag-Grid Python Fixed Income JavaScript Node Fixed Income Credit Rates Bonds ABS Agile AWS GCP Buy Side Asset Manager Investment Management Performance Risk Attribution Node Finance Front Office Trading Financial Services UI Front End Front End) required by our asset management client in London. You will join a team of 8 that is responsible for an in-house built Fixed Income analysis application. It is entirely hosted on AWS and operates with a React Front End. You will be one of two Front End developers and supported by other engineers in the team who are full-stack. You can also contribute towards the Back End which is built in Python and Node too. On the Front End, they are also working with TypeScript, Ag-Grid and Redux Saga. Ag-Grid and Redux Saga are only desirable though. Any UX experience is desirable but is not essential as there is little work to do here. Experience is data-intensive applications is desirable here. Other technology in the stack includes Node, gRPC, protobuf, Apache Ignite, Apache Airflow and AWS. They have a hybrid-working set up that requires the team to be in the office 1-2 times a week. This is an environment that has been described as the only corporate environment with a start-up/fintech attitude towards technology. Hours are 9-5. Salary: £65k - £90k + 15% Bonus + 10% Pension
18/09/2024
Full time
React Developer (Software Engineer Programmer Developer React TypeScript Redux Saga Ag-Grid Python Fixed Income JavaScript Node Fixed Income Credit Rates Bonds ABS Agile AWS GCP Buy Side Asset Manager Investment Management Performance Risk Attribution Node Finance Front Office Trading Financial Services UI Front End Front End) required by our asset management client in London. You MUST have the following: Strong experience as a React Developer/Software Engineer/Programmer Excellent JavaScript, TypeScript and React Fixed Income experience on the buy-side (bonds, credit, rates products) Excellent stakeholder interaction skills Agile The following is DESIRABLE, not essential: Redux Saga, Ag-Grid AWS or GCP Finance/trading Python Role: React Developer (Software Engineer Programmer Developer React TypeScript Redux Saga Ag-Grid Python Fixed Income JavaScript Node Fixed Income Credit Rates Bonds ABS Agile AWS GCP Buy Side Asset Manager Investment Management Performance Risk Attribution Node Finance Front Office Trading Financial Services UI Front End Front End) required by our asset management client in London. You will join a team of 8 that is responsible for an in-house built Fixed Income analysis application. It is entirely hosted on AWS and operates with a React Front End. You will be one of two Front End developers and supported by other engineers in the team who are full-stack. You can also contribute towards the Back End which is built in Python and Node too. On the Front End, they are also working with TypeScript, Ag-Grid and Redux Saga. Ag-Grid and Redux Saga are only desirable though. Any UX experience is desirable but is not essential as there is little work to do here. Experience is data-intensive applications is desirable here. Other technology in the stack includes Node, gRPC, protobuf, Apache Ignite, Apache Airflow and AWS. They have a hybrid-working set up that requires the team to be in the office 1-2 times a week. This is an environment that has been described as the only corporate environment with a start-up/fintech attitude towards technology. Hours are 9-5. Salary: £65k - £90k + 15% Bonus + 10% Pension
About the role As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in how you think and act Proactive and able to balance multiple priorities Passionate about personal learning & development Able to travel regularly- both within UK and to Vienna HQ Allow for Security Vetting (SC/MPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Computer Aided Dispatch (CAD) system experience Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware:Cisco LAN/WAN Switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
18/09/2024
Full time
About the role As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in how you think and act Proactive and able to balance multiple priorities Passionate about personal learning & development Able to travel regularly- both within UK and to Vienna HQ Allow for Security Vetting (SC/MPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Computer Aided Dispatch (CAD) system experience Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware:Cisco LAN/WAN Switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.