Information Security Analyst (6 month FTC) Hybrid working: 3 days per week in the office per week. DGH Recruitment are currently recruiting on behalf a global legal firm who are looking for an Information Security Analyst to join the team on a 6 month Fixed Term Contract to assist with increased work load. The successful candidate will ideally have a strong background in governance, risk and compliance (GRC) but also have the capability to support the team in the delivery of Cyber BAU activities. Responsibilities: - Maintenance the delivery of the ISMS including supporting internal and external audits and maintaining information security policies and associated document set. - Support on the confidentiality, integrity and availability aspects of the Firm's and client data. - Sustain the Incident Response plans including exercising and training. - Provide information security risk assessments to ensure compliance with the Firm's policies with critical and high risk third parties. - Review and complete client cyber due diligence questionnaires in a timely manner. Liaise with the client to close off any remedial actions. Experience/Skills Required: - Practical knowledge of information security and privacy regulation, legislation & standards including ISO 27001, Cyber Essentials and the CIS Controls framework. - Strong experience of information risk management. - Able to effectively translate and accurately communicate technology matters to senior technical and non-technical stakeholders. - Relevant information security professional certification(s) desirable (or willing to obtain these) such as CISSP, CISM or CIISec membership. Information Security Analyst (6 month FTC) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
04/07/2025
Information Security Analyst (6 month FTC) Hybrid working: 3 days per week in the office per week. DGH Recruitment are currently recruiting on behalf a global legal firm who are looking for an Information Security Analyst to join the team on a 6 month Fixed Term Contract to assist with increased work load. The successful candidate will ideally have a strong background in governance, risk and compliance (GRC) but also have the capability to support the team in the delivery of Cyber BAU activities. Responsibilities: - Maintenance the delivery of the ISMS including supporting internal and external audits and maintaining information security policies and associated document set. - Support on the confidentiality, integrity and availability aspects of the Firm's and client data. - Sustain the Incident Response plans including exercising and training. - Provide information security risk assessments to ensure compliance with the Firm's policies with critical and high risk third parties. - Review and complete client cyber due diligence questionnaires in a timely manner. Liaise with the client to close off any remedial actions. Experience/Skills Required: - Practical knowledge of information security and privacy regulation, legislation & standards including ISO 27001, Cyber Essentials and the CIS Controls framework. - Strong experience of information risk management. - Able to effectively translate and accurately communicate technology matters to senior technical and non-technical stakeholders. - Relevant information security professional certification(s) desirable (or willing to obtain these) such as CISSP, CISM or CIISec membership. Information Security Analyst (6 month FTC) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Network Support Analyst - Hybrid (Harrogate) - Up to £27,500 The Role: As a Network Support Analyst, you'll play a key part in maintaining network services. You'll troubleshoot issues, support end users, and help ensure the smooth day-to-day operation of IT systems. What We're Looking For: Some experience working in an IT support or infrastructure environment Basic knowledge of networking principles (eg, TCP/IP, DNS, DHCP, VPNs, Firewalls) A proactive approach to problem-solving and a willingness to learn Strong communication and customer service skills Desirable (but not essential): Experience with network monitoring tools or ticketing systems Relevant certifications (eg, CompTIA Network+, Cisco CCNA) Location & Working Pattern: Based in Harrogate with a hybrid working model (2-3 days in the office) Salary & Benefits: Up to £27,500 per annum Flexible hybrid working Ongoing training and career development opportunities Supportive and collaborative team environment
04/07/2025
Full time
Network Support Analyst - Hybrid (Harrogate) - Up to £27,500 The Role: As a Network Support Analyst, you'll play a key part in maintaining network services. You'll troubleshoot issues, support end users, and help ensure the smooth day-to-day operation of IT systems. What We're Looking For: Some experience working in an IT support or infrastructure environment Basic knowledge of networking principles (eg, TCP/IP, DNS, DHCP, VPNs, Firewalls) A proactive approach to problem-solving and a willingness to learn Strong communication and customer service skills Desirable (but not essential): Experience with network monitoring tools or ticketing systems Relevant certifications (eg, CompTIA Network+, Cisco CCNA) Location & Working Pattern: Based in Harrogate with a hybrid working model (2-3 days in the office) Salary & Benefits: Up to £27,500 per annum Flexible hybrid working Ongoing training and career development opportunities Supportive and collaborative team environment
2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
04/07/2025
Full time
2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
New Jersey Department of Children and Families
New Brunswick, New Jersey
The Department of Children and Families (DCF), Office of Training and Professional Development (OTPD), seeks a qualified candidate for an Analyst Trainee position. This position will report in-person to the Office of Training and Professional Development in New Brunswick, NJ and may be eligible to work remotely for up to two (2) days in a calendar week. Under the direction of a supervisor in a state department or agency, as a trainee and productive worker, receives on the job training in analytic practices/procedures and application and research and preparation of reports, completes assignments which will provide practical analyst experience and/or learns to review and analyze financial reports; does other related work. The OTPD leads training and professional development initiatives for all DCF Divisions and Offices with a large focus on the child welfare workforce. OTPD is implementing strategic priorities that will be responsive to DCF's changing landscape and needs. Experience in the study of work methods/processes related to instructional technologies, analysis of data from a variety of sources, design and preparation of Learning Management Systems (LMS)/programs, operation of Moodle LMS and expertise in Microsoft Excel is preferred. This position also requires knowledge and understanding of DCF's strategic plan and a commitment to learning, growth, leadership, and self-reflection. The candidate selected for this position will also demonstrate OTPD's values with a strong ability to forge collaborations and partnerships that model a strong community built on teamwork, respect, equity and integrity. REQUIREMENTS NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Four (4) years of professional experience relevant to the position. NOTE: Please refer to the Advancement section located at the bottom of this title specification for a comprehensive list of approved journeyman titles connected to this trainee title. Experience must be related to the journeyman title associated with the position. OR Possession of a Bachelor's degree from an accredited college or university. NOTE: "Professional experience" refers to work that is analytical, evaluative, and interpretive; requires a range of basic knowledge of the profession's concepts and practices; and is performed with the authority to act and make accurate and informed decisions. ADVANCEMENT: Appointees who successfully complete the 12-month training period will be eligible for advancement to the title Administrative Analyst 1 in accordance with Civil Service Commission procedures. The inability of an employee in a trainee title to attain a level of performance warranting advancement shall be considered cause for separation. RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one's transcripts from a recognized evaluation service at the time of submission by the above closing date. Failure to do so may result in your ineligibility. STARTING SALARY: $49,738.97 6 MONTH INCREASE SALARY: $51,987.70 SPECIAL NOTE: After successful completion of the 12-month training period, appointees will be eligible for advancement to the journeyman title of Administrative Analyst 1, with a starting salary of $56,828.70. EMPLOYEE BENEFITS: The Department of Children and Families provides many employee benefits, including but not limited to: Alternative Workweek Program* Deferred Compensation Health, Dental and Life Insurance Flexible and Health Spending Accounts Pension Telework* Public Service Loan Forgiveness Benefit Leave (Vacation, Sick, Administrative Leave) 13 Paid Holidays *Pursuant to Department policy, procedures and/or guidelines. TO APPLY: You must submit a cover letter and resume as a single PDF document, saving the file by your Last Name, First Name. Please indicate in your cover letter the Posting # and where you found this job opportunity. Send the file to: (see below) LICENSE: Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. PUBLIC SERVICE LOAN FORGIVENESS: As a prospective employee of the State of New Jersey, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website VETERANS PREFERENCE : Are you a veteran? If so, proof of your NJ Veterans Preference is required at application. Please provide a copy of your New Jersey Civil Service Commission NOTIFICATION OF VETERANS STATUS along with your cover letter and resume. For information on how to apply for Veterans Preference in the State of NJ, please visit the Civil Service Commission's website SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website RESIDENCY LAW : Effective 9/1/11, NJ PL 70 (NJ First Act), requires all State employees to reside in New Jersey, unless exempted under the law, or current employees who live out-of-state and do not have a break-in service of more than 7 calendar days, as they are grandfathered. New employees or current employees who were not grandfathered and who live out-of-state have one year after the date of employment to relocate their residence to New Jersey or request an exemption. Current employees who reside in NJ must retain NJ residency, unless he/she obtains an exemption. Employees who fail to meet the residency requirements or obtain an exemption will be removed from employment. The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.
04/07/2025
Full time
The Department of Children and Families (DCF), Office of Training and Professional Development (OTPD), seeks a qualified candidate for an Analyst Trainee position. This position will report in-person to the Office of Training and Professional Development in New Brunswick, NJ and may be eligible to work remotely for up to two (2) days in a calendar week. Under the direction of a supervisor in a state department or agency, as a trainee and productive worker, receives on the job training in analytic practices/procedures and application and research and preparation of reports, completes assignments which will provide practical analyst experience and/or learns to review and analyze financial reports; does other related work. The OTPD leads training and professional development initiatives for all DCF Divisions and Offices with a large focus on the child welfare workforce. OTPD is implementing strategic priorities that will be responsive to DCF's changing landscape and needs. Experience in the study of work methods/processes related to instructional technologies, analysis of data from a variety of sources, design and preparation of Learning Management Systems (LMS)/programs, operation of Moodle LMS and expertise in Microsoft Excel is preferred. This position also requires knowledge and understanding of DCF's strategic plan and a commitment to learning, growth, leadership, and self-reflection. The candidate selected for this position will also demonstrate OTPD's values with a strong ability to forge collaborations and partnerships that model a strong community built on teamwork, respect, equity and integrity. REQUIREMENTS NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Four (4) years of professional experience relevant to the position. NOTE: Please refer to the Advancement section located at the bottom of this title specification for a comprehensive list of approved journeyman titles connected to this trainee title. Experience must be related to the journeyman title associated with the position. OR Possession of a Bachelor's degree from an accredited college or university. NOTE: "Professional experience" refers to work that is analytical, evaluative, and interpretive; requires a range of basic knowledge of the profession's concepts and practices; and is performed with the authority to act and make accurate and informed decisions. ADVANCEMENT: Appointees who successfully complete the 12-month training period will be eligible for advancement to the title Administrative Analyst 1 in accordance with Civil Service Commission procedures. The inability of an employee in a trainee title to attain a level of performance warranting advancement shall be considered cause for separation. RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one's transcripts from a recognized evaluation service at the time of submission by the above closing date. Failure to do so may result in your ineligibility. STARTING SALARY: $49,738.97 6 MONTH INCREASE SALARY: $51,987.70 SPECIAL NOTE: After successful completion of the 12-month training period, appointees will be eligible for advancement to the journeyman title of Administrative Analyst 1, with a starting salary of $56,828.70. EMPLOYEE BENEFITS: The Department of Children and Families provides many employee benefits, including but not limited to: Alternative Workweek Program* Deferred Compensation Health, Dental and Life Insurance Flexible and Health Spending Accounts Pension Telework* Public Service Loan Forgiveness Benefit Leave (Vacation, Sick, Administrative Leave) 13 Paid Holidays *Pursuant to Department policy, procedures and/or guidelines. TO APPLY: You must submit a cover letter and resume as a single PDF document, saving the file by your Last Name, First Name. Please indicate in your cover letter the Posting # and where you found this job opportunity. Send the file to: (see below) LICENSE: Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. PUBLIC SERVICE LOAN FORGIVENESS: As a prospective employee of the State of New Jersey, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website VETERANS PREFERENCE : Are you a veteran? If so, proof of your NJ Veterans Preference is required at application. Please provide a copy of your New Jersey Civil Service Commission NOTIFICATION OF VETERANS STATUS along with your cover letter and resume. For information on how to apply for Veterans Preference in the State of NJ, please visit the Civil Service Commission's website SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website RESIDENCY LAW : Effective 9/1/11, NJ PL 70 (NJ First Act), requires all State employees to reside in New Jersey, unless exempted under the law, or current employees who live out-of-state and do not have a break-in service of more than 7 calendar days, as they are grandfathered. New employees or current employees who were not grandfathered and who live out-of-state have one year after the date of employment to relocate their residence to New Jersey or request an exemption. Current employees who reside in NJ must retain NJ residency, unless he/she obtains an exemption. Employees who fail to meet the residency requirements or obtain an exemption will be removed from employment. The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Quality Assurance Data Analyst. Candidate will focus on the design, development, and monitoring of key performance indicators and metrics that reflect product quality, test efficiency and process improvement. The ideal candidate will bridge QA and data analytics to ensure that quality goals are measured, visible and continuously improved. The role will collaborate with cross-functional teams to analyze data trends and ensure high data quality across platforms. Insights will drive product reliability and help inform business decisions. Establish software quality control/standards, that support compliance with governance policies and guidelines. Responsibilities: Analyze the business and functional requirements, understand the expectation from end user, review with Business Analysts/SMEs/UX Analysts and design test scenarios. Analyze large data sets to validate data quality and consistency Use statistical and analytical techniques to assess QA metrics and KPIs Define, implement, and maintain KPIs and quality metrics that measure test execution, defect trends, release readiness and process efficiency. Enhance and enforce software quality standards, processes & procedures. Ensures all the project agreed deliverables are completed to the required level of quality. Validate that processes follow the defined SDLC and Agile methodology. Ensure Compliance with the implemented standards that all testing and quality assurance processes comply with required level of quality, industry standards and regulations. Be the advocate for testability, traceability, drive best test engineering practices and defect prevention. Conducts internal testing and monitor exceptions. Complete assigned Quality Control reviews with a focus on verifying controls and risk reduction by defining and executing assessment/testing strategies. Manage stakeholders and other business/function QC participation as part of assigned reviews. Assist with the presentation of themes, templates, trends, and training. Facilitate process improvement initiatives using tools like Lean Six Sigma. Monitor quality metrics and dashboards. Suggest improvements to QA processes, tools and standards. Perform other duties as assigned. Qualifications: [Required] Understanding of all phases of the software Lifecyle development, including requirements, change control management, test planning management, quality control process and methodologies. [Required] 5-7 years of experience in QA, data analysis or quality engineering roles. [Required] Strong communication skills, written and oral, sound judgement and time management skills, ability to collaborate effectively with internal clients, management, and staff. [Required] Highly motivated self-starter with creative critical thinking skills and analytical abilities. [Required] Ability to multitask and meet deadlines in a fast-paced Agile environment. [Required] Able to manage multiple projects simultaneously. [Required] SQL query writing and Python is nice to have. [Required] Working Knowledge of testing tools SpiraTest, Jmeter, Selenium, Zephyr [Required] Competent in Atlassian products Jira Software, Confluence [Required] Proficient in MS Excel, PowerPoint, Word, SharePoint, and Project. Bachelors degree and/or masters degree in computer science, Software Engineering, or equivalent practical experience. [Required] 5+ years of experience relevant to Quality Control/Testing experience. Audit experience is a plus. Certificates or Licenses: Six Sigma, ITIL, ISTBQ or COBIT certification is a plus
04/07/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Quality Assurance Data Analyst. Candidate will focus on the design, development, and monitoring of key performance indicators and metrics that reflect product quality, test efficiency and process improvement. The ideal candidate will bridge QA and data analytics to ensure that quality goals are measured, visible and continuously improved. The role will collaborate with cross-functional teams to analyze data trends and ensure high data quality across platforms. Insights will drive product reliability and help inform business decisions. Establish software quality control/standards, that support compliance with governance policies and guidelines. Responsibilities: Analyze the business and functional requirements, understand the expectation from end user, review with Business Analysts/SMEs/UX Analysts and design test scenarios. Analyze large data sets to validate data quality and consistency Use statistical and analytical techniques to assess QA metrics and KPIs Define, implement, and maintain KPIs and quality metrics that measure test execution, defect trends, release readiness and process efficiency. Enhance and enforce software quality standards, processes & procedures. Ensures all the project agreed deliverables are completed to the required level of quality. Validate that processes follow the defined SDLC and Agile methodology. Ensure Compliance with the implemented standards that all testing and quality assurance processes comply with required level of quality, industry standards and regulations. Be the advocate for testability, traceability, drive best test engineering practices and defect prevention. Conducts internal testing and monitor exceptions. Complete assigned Quality Control reviews with a focus on verifying controls and risk reduction by defining and executing assessment/testing strategies. Manage stakeholders and other business/function QC participation as part of assigned reviews. Assist with the presentation of themes, templates, trends, and training. Facilitate process improvement initiatives using tools like Lean Six Sigma. Monitor quality metrics and dashboards. Suggest improvements to QA processes, tools and standards. Perform other duties as assigned. Qualifications: [Required] Understanding of all phases of the software Lifecyle development, including requirements, change control management, test planning management, quality control process and methodologies. [Required] 5-7 years of experience in QA, data analysis or quality engineering roles. [Required] Strong communication skills, written and oral, sound judgement and time management skills, ability to collaborate effectively with internal clients, management, and staff. [Required] Highly motivated self-starter with creative critical thinking skills and analytical abilities. [Required] Ability to multitask and meet deadlines in a fast-paced Agile environment. [Required] Able to manage multiple projects simultaneously. [Required] SQL query writing and Python is nice to have. [Required] Working Knowledge of testing tools SpiraTest, Jmeter, Selenium, Zephyr [Required] Competent in Atlassian products Jira Software, Confluence [Required] Proficient in MS Excel, PowerPoint, Word, SharePoint, and Project. Bachelors degree and/or masters degree in computer science, Software Engineering, or equivalent practical experience. [Required] 5+ years of experience relevant to Quality Control/Testing experience. Audit experience is a plus. Certificates or Licenses: Six Sigma, ITIL, ISTBQ or COBIT certification is a plus
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Quality Assurance Data Analyst. Candidate will focus on the design, development, and monitoring of key performance indicators and metrics that reflect product quality, test efficiency and process improvement. The ideal candidate will bridge QA and data analytics to ensure that quality goals are measured, visible and continuously improved. The role will collaborate with cross-functional teams to analyze data trends and ensure high data quality across platforms. Insights will drive product reliability and help inform business decisions. Establish software quality control/standards, that support compliance with governance policies and guidelines. Responsibilities: Analyze the business and functional requirements, understand the expectation from end user, review with Business Analysts/SMEs/UX Analysts and design test scenarios. Analyze large data sets to validate data quality and consistency Use statistical and analytical techniques to assess QA metrics and KPIs Define, implement, and maintain KPIs and quality metrics that measure test execution, defect trends, release readiness and process efficiency. Enhance and enforce software quality standards, processes & procedures. Ensures all the project agreed deliverables are completed to the required level of quality. Validate that processes follow the defined SDLC and Agile methodology. Ensure Compliance with the implemented standards that all testing and quality assurance processes comply with required level of quality, industry standards and regulations. Be the advocate for testability, traceability, drive best test engineering practices and defect prevention. Conducts internal testing and monitor exceptions. Complete assigned Quality Control reviews with a focus on verifying controls and risk reduction by defining and executing assessment/testing strategies. Manage stakeholders and other business/function QC participation as part of assigned reviews. Assist with the presentation of themes, templates, trends, and training. Facilitate process improvement initiatives using tools like Lean Six Sigma. Monitor quality metrics and dashboards. Suggest improvements to QA processes, tools and standards. Perform other duties as assigned. Qualifications: [Required] Understanding of all phases of the software Lifecyle development, including requirements, change control management, test planning management, quality control process and methodologies. [Required] 5-7 years of experience in QA, data analysis or quality engineering roles. [Required] Strong communication skills, written and oral, sound judgement and time management skills, ability to collaborate effectively with internal clients, management, and staff. [Required] Highly motivated self-starter with creative critical thinking skills and analytical abilities. [Required] Ability to multitask and meet deadlines in a fast-paced Agile environment. [Required] Able to manage multiple projects simultaneously. [Required] SQL query writing and Python is nice to have. [Required] Working Knowledge of testing tools SpiraTest, Jmeter, Selenium, Zephyr [Required] Competent in Atlassian products Jira Software, Confluence [Required] Proficient in MS Excel, PowerPoint, Word, SharePoint, and Project. Bachelors degree and/or masters degree in computer science, Software Engineering, or equivalent practical experience. [Required] 5+ years of experience relevant to Quality Control/Testing experience. Audit experience is a plus. Certificates or Licenses: Six Sigma, ITIL, ISTBQ or COBIT certification is a plus
04/07/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Quality Assurance Data Analyst. Candidate will focus on the design, development, and monitoring of key performance indicators and metrics that reflect product quality, test efficiency and process improvement. The ideal candidate will bridge QA and data analytics to ensure that quality goals are measured, visible and continuously improved. The role will collaborate with cross-functional teams to analyze data trends and ensure high data quality across platforms. Insights will drive product reliability and help inform business decisions. Establish software quality control/standards, that support compliance with governance policies and guidelines. Responsibilities: Analyze the business and functional requirements, understand the expectation from end user, review with Business Analysts/SMEs/UX Analysts and design test scenarios. Analyze large data sets to validate data quality and consistency Use statistical and analytical techniques to assess QA metrics and KPIs Define, implement, and maintain KPIs and quality metrics that measure test execution, defect trends, release readiness and process efficiency. Enhance and enforce software quality standards, processes & procedures. Ensures all the project agreed deliverables are completed to the required level of quality. Validate that processes follow the defined SDLC and Agile methodology. Ensure Compliance with the implemented standards that all testing and quality assurance processes comply with required level of quality, industry standards and regulations. Be the advocate for testability, traceability, drive best test engineering practices and defect prevention. Conducts internal testing and monitor exceptions. Complete assigned Quality Control reviews with a focus on verifying controls and risk reduction by defining and executing assessment/testing strategies. Manage stakeholders and other business/function QC participation as part of assigned reviews. Assist with the presentation of themes, templates, trends, and training. Facilitate process improvement initiatives using tools like Lean Six Sigma. Monitor quality metrics and dashboards. Suggest improvements to QA processes, tools and standards. Perform other duties as assigned. Qualifications: [Required] Understanding of all phases of the software Lifecyle development, including requirements, change control management, test planning management, quality control process and methodologies. [Required] 5-7 years of experience in QA, data analysis or quality engineering roles. [Required] Strong communication skills, written and oral, sound judgement and time management skills, ability to collaborate effectively with internal clients, management, and staff. [Required] Highly motivated self-starter with creative critical thinking skills and analytical abilities. [Required] Ability to multitask and meet deadlines in a fast-paced Agile environment. [Required] Able to manage multiple projects simultaneously. [Required] SQL query writing and Python is nice to have. [Required] Working Knowledge of testing tools SpiraTest, Jmeter, Selenium, Zephyr [Required] Competent in Atlassian products Jira Software, Confluence [Required] Proficient in MS Excel, PowerPoint, Word, SharePoint, and Project. Bachelors degree and/or masters degree in computer science, Software Engineering, or equivalent practical experience. [Required] 5+ years of experience relevant to Quality Control/Testing experience. Audit experience is a plus. Certificates or Licenses: Six Sigma, ITIL, ISTBQ or COBIT certification is a plus
Red - The Global SAP Solutions Provider
United, Pennsylvania
Position Summary The SAP Center of Excellence (COE) Analyst is a highly experienced, hands-on cross-functional professional responsible for providing guidance and delivery of key SAP initiatives and support, including optimized, standardized, and harmonized SAP functionality solutions aligned to business processes and strategic goals. The SAP COE Analyst will ideally have extensive knowledge and applied experience in several SAP application areas, with in-depth experience in PP, MM, and ePPDS. This role requires collaboration within and across departments to ensure the SAP functionality and platform are optimally leveraged in business operations. Primary Responsibilities/Essential Functions * Partner with business stakeholders, IT leadership, and SAP partners to identify opportunities for system enhancements and new implementations, driving an optimization and improvement mindset. * Define and deliver SAP solutions that effectively and efficiently support business objectives with a focus on standard functionality where possible. * Ensure solutions promote system stability and sustainability. * Design and/or ensure SAP solutions align with industry best practices and are scalable for future growth, while identifying and mitigating risks to SAP, including performance issues. * Assist in effectively running and maintaining the overall SAP solution through a holistic lens on design integrity, incident support, root cause analysis, maximizing use of available SAP functionality, and limiting complexity where possible. * Support building a high-performing, future-ready world-class organization by providing process, functional, and/or technical guidance to SAP COE team, project teams, users, and key business stakeholders, through successful delivery of initiatives, by promoting adoption of new SAP technologies (including cloud integration, process optimization, and digital transformation efforts), and effective and efficient resolution of SAP functionality incidents. * Stay current with new SAP technologies and innovations, recommending and implementing appropriate advancements. Keep current on SAP and related third-party software and enterprise architecture trends. * Must be willing to learn and take on new areas of SAP functionality where currently unfamiliar. Basic Qualifications Education and Qualifications: * Bachelor's degree in Information Technology, Computer Science, Business, a related field, or equivalent experience. * Demonstrated 5+ years S/4HANA hands-on cross-functional SDLC experience in complex mid-to-large global companies - including implementations, upgrades, enhancements, and support responsibilities. * Solution design experience required. * Experience with Agile and Waterfall project management methodologies. * Familiarity with ITIL methodologies desirable. * End-user training experience desirable. Interpersonal Skills: * Collaboratively develop, maintain, and strengthen positive partnerships within and beyond the immediate team, and adapt as well as facilitate adaptation to drive forward progress. * Demonstrated ability to know the audience, communicate and work with all levels of the business, and follow through on details. * Effectively and efficiently gather and communicate accurate and relevant information to support recommendations and decision-making that drive value. * Strong problem-solving skills and ability to work independently and within a team. * Holds self and others accountable to deliver commitments and responsibilities. * Strong organization, written, verbal, and active listening communication skills. Technical Skills * 3+ years SAP S/4HANA PP and ePPDS experience required. * Cross-functional knowledge of other SAP S/4HANA modules is highly preferred. * Variant Config experience is highly preferred. * 3+ years Fiori experience preferred. * 3+ years BTP experience preferred. * A variety of interface experience (especially MES/CIF/BTP) is desirable.
03/07/2025
Full time
Position Summary The SAP Center of Excellence (COE) Analyst is a highly experienced, hands-on cross-functional professional responsible for providing guidance and delivery of key SAP initiatives and support, including optimized, standardized, and harmonized SAP functionality solutions aligned to business processes and strategic goals. The SAP COE Analyst will ideally have extensive knowledge and applied experience in several SAP application areas, with in-depth experience in PP, MM, and ePPDS. This role requires collaboration within and across departments to ensure the SAP functionality and platform are optimally leveraged in business operations. Primary Responsibilities/Essential Functions * Partner with business stakeholders, IT leadership, and SAP partners to identify opportunities for system enhancements and new implementations, driving an optimization and improvement mindset. * Define and deliver SAP solutions that effectively and efficiently support business objectives with a focus on standard functionality where possible. * Ensure solutions promote system stability and sustainability. * Design and/or ensure SAP solutions align with industry best practices and are scalable for future growth, while identifying and mitigating risks to SAP, including performance issues. * Assist in effectively running and maintaining the overall SAP solution through a holistic lens on design integrity, incident support, root cause analysis, maximizing use of available SAP functionality, and limiting complexity where possible. * Support building a high-performing, future-ready world-class organization by providing process, functional, and/or technical guidance to SAP COE team, project teams, users, and key business stakeholders, through successful delivery of initiatives, by promoting adoption of new SAP technologies (including cloud integration, process optimization, and digital transformation efforts), and effective and efficient resolution of SAP functionality incidents. * Stay current with new SAP technologies and innovations, recommending and implementing appropriate advancements. Keep current on SAP and related third-party software and enterprise architecture trends. * Must be willing to learn and take on new areas of SAP functionality where currently unfamiliar. Basic Qualifications Education and Qualifications: * Bachelor's degree in Information Technology, Computer Science, Business, a related field, or equivalent experience. * Demonstrated 5+ years S/4HANA hands-on cross-functional SDLC experience in complex mid-to-large global companies - including implementations, upgrades, enhancements, and support responsibilities. * Solution design experience required. * Experience with Agile and Waterfall project management methodologies. * Familiarity with ITIL methodologies desirable. * End-user training experience desirable. Interpersonal Skills: * Collaboratively develop, maintain, and strengthen positive partnerships within and beyond the immediate team, and adapt as well as facilitate adaptation to drive forward progress. * Demonstrated ability to know the audience, communicate and work with all levels of the business, and follow through on details. * Effectively and efficiently gather and communicate accurate and relevant information to support recommendations and decision-making that drive value. * Strong problem-solving skills and ability to work independently and within a team. * Holds self and others accountable to deliver commitments and responsibilities. * Strong organization, written, verbal, and active listening communication skills. Technical Skills * 3+ years SAP S/4HANA PP and ePPDS experience required. * Cross-functional knowledge of other SAP S/4HANA modules is highly preferred. * Variant Config experience is highly preferred. * 3+ years Fiori experience preferred. * 3+ years BTP experience preferred. * A variety of interface experience (especially MES/CIF/BTP) is desirable.
Job Title: IT Helpdesk Support Location: Schipol, Amsterdam Salary/Rate: €300 per day Start Date: July '25 Job Type: 6 Month Contract Company Introduction Our client are a global telecoms company, they are industry leaders in coverage broadband, mobile communications and video technology. Job Responsibilities/Objectives * This position supports the day to day running of the company's Digital Workplace and the implementation of new IT systems and policies for end-users in the clients entities. * Serve as the first point of contact for customers seeking technical assistance, responding to queries via chat, email, or phone and face to face interactions * Perform remote troubleshooting through diagnostic techniques * Determine the best solution based on the issue and details provided by customers * Walk the customer through the problem-solving process * Direct unresolved issues to the next level of support personnel * Provide accurate information on IT products or services * Record events and problems and their resolution in the ticketing system * Follow-up and update customer status and information * Pass on any feedback or suggestions by customers to the appropriate internal team * Run reports to analyse common complaints and problems, identify and suggest possible improvements on procedures * Training other staff members on troubleshooting and diagnosing problems * Executive Support Required Skills/Experience The ideal candidate will have the following: * Previous experience of working in an IT support role * Previous experience within a customer service role * Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems * Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems * Excellent IT skills and computer literacy * Excellent organisational and collaboration skills * Outstanding written and verbal communication skills * Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field * Strong interpersonal skills and ability to effectively communicate with users across the organisation * Excellent team player * Knowledge of Microsoft Products, including but not exclusive to Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender. * Skilled in Microsoft Products, including a combination of, but not exclusive to, Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender. * Knowledge/Experience of BMC Software USMS Ticketing platform * Knowledge/Experience of Microsoft Teams Room (MTR) hardware, configuring and supporting * Skills of Microsoft Teams Room (MTR) hardware, configuring and supporting * Knowledge of Toshiba hardware for Printing, troubleshooting, configuring and supporting. * Knowledge of Kiteworks, Workspace One, Bitlocker, Active Roles, Azure MFA If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
03/07/2025
Project-based
Job Title: IT Helpdesk Support Location: Schipol, Amsterdam Salary/Rate: €300 per day Start Date: July '25 Job Type: 6 Month Contract Company Introduction Our client are a global telecoms company, they are industry leaders in coverage broadband, mobile communications and video technology. Job Responsibilities/Objectives * This position supports the day to day running of the company's Digital Workplace and the implementation of new IT systems and policies for end-users in the clients entities. * Serve as the first point of contact for customers seeking technical assistance, responding to queries via chat, email, or phone and face to face interactions * Perform remote troubleshooting through diagnostic techniques * Determine the best solution based on the issue and details provided by customers * Walk the customer through the problem-solving process * Direct unresolved issues to the next level of support personnel * Provide accurate information on IT products or services * Record events and problems and their resolution in the ticketing system * Follow-up and update customer status and information * Pass on any feedback or suggestions by customers to the appropriate internal team * Run reports to analyse common complaints and problems, identify and suggest possible improvements on procedures * Training other staff members on troubleshooting and diagnosing problems * Executive Support Required Skills/Experience The ideal candidate will have the following: * Previous experience of working in an IT support role * Previous experience within a customer service role * Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems * Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems * Excellent IT skills and computer literacy * Excellent organisational and collaboration skills * Outstanding written and verbal communication skills * Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field * Strong interpersonal skills and ability to effectively communicate with users across the organisation * Excellent team player * Knowledge of Microsoft Products, including but not exclusive to Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender. * Skilled in Microsoft Products, including a combination of, but not exclusive to, Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender. * Knowledge/Experience of BMC Software USMS Ticketing platform * Knowledge/Experience of Microsoft Teams Room (MTR) hardware, configuring and supporting * Skills of Microsoft Teams Room (MTR) hardware, configuring and supporting * Knowledge of Toshiba hardware for Printing, troubleshooting, configuring and supporting. * Knowledge of Kiteworks, Workspace One, Bitlocker, Active Roles, Azure MFA If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
JD Edwards Applications Analyst - Projects (6-Month FTC) Leicestershire £70,000 per annum (pro rata) 6-Month Fixed Term 3 days a week in the office Are you someone who knows JD Edwards inside out and loves turning business challenges into smart, practical solutions? If that sounds like you, we've got a great opportunity to join a fantastic team on a 6-month fixed-term contract, focused on delivering key projects that really make a difference. In this role, you'll be working closely with teams across the business,finance, IT, operations, and more, to understand their needs and bring them to life through the JDE system. You'll be hands-on with configuration, leading testing, writing clear specs, and making sure everything runs smoothly from start to finish. You'll also play a key part in training users and helping them get the most out of the system. We're looking for someone who's confident in at least one JDE module and has a good grasp of others. You'll need to be a great communicator, comfortable working with stakeholders at all levels, and someone who takes real pride in delivering quality work. If you're organised, proactive, and enjoy solving problems, you'll fit right in. You'll be based at our Leicestershire Head Office just 3 days a week, with flexibility to work remotely the rest of the time. And if you're not currently local to the Leicester area, that's not a problem, we're open to people relocating and happy to support the right candidate in making that move. It's a bonus if you've worked in Legacy or heavily customised JDE environments, or if you've got experience with tools like BI Publisher or Transform. And if you're familiar with Agile or Waterfall project methods, even better. This is a chance to join a supportive, collaborative team where your work will have a real impact. If you're ready for your next challenge and want to be part of something meaningful, we'd love to hear from you. Please email (see below) for more details. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
03/07/2025
JD Edwards Applications Analyst - Projects (6-Month FTC) Leicestershire £70,000 per annum (pro rata) 6-Month Fixed Term 3 days a week in the office Are you someone who knows JD Edwards inside out and loves turning business challenges into smart, practical solutions? If that sounds like you, we've got a great opportunity to join a fantastic team on a 6-month fixed-term contract, focused on delivering key projects that really make a difference. In this role, you'll be working closely with teams across the business,finance, IT, operations, and more, to understand their needs and bring them to life through the JDE system. You'll be hands-on with configuration, leading testing, writing clear specs, and making sure everything runs smoothly from start to finish. You'll also play a key part in training users and helping them get the most out of the system. We're looking for someone who's confident in at least one JDE module and has a good grasp of others. You'll need to be a great communicator, comfortable working with stakeholders at all levels, and someone who takes real pride in delivering quality work. If you're organised, proactive, and enjoy solving problems, you'll fit right in. You'll be based at our Leicestershire Head Office just 3 days a week, with flexibility to work remotely the rest of the time. And if you're not currently local to the Leicester area, that's not a problem, we're open to people relocating and happy to support the right candidate in making that move. It's a bonus if you've worked in Legacy or heavily customised JDE environments, or if you've got experience with tools like BI Publisher or Transform. And if you're familiar with Agile or Waterfall project methods, even better. This is a chance to join a supportive, collaborative team where your work will have a real impact. If you're ready for your next challenge and want to be part of something meaningful, we'd love to hear from you. Please email (see below) for more details. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
HRIS Systems Analyst - iTrent/Zellis Our client is a leading UK health/Social care services provider, rapidly expanding, with a reputation for innovation and excellence and a strong values driven culture They urgently require a talented, dynamic HRIS Systems Analyst to help on the delivery of a key programme to modernise their core HR & Finance systems To be considered you will have/be: Similar HRIS platform system experience (MHR iTrent, Zellis, ICIMS, Smart Recruiters) Experience in system configuration ie able to configure multiple modules (eg core HR, Payroll, ATS) Requirements gathering - document and analyse business requirements Gap Analysis: Identifies gaps between current processes and systems capabilities Advises improvements to HR processes with automation & system features Data management - data mapping, cleansing, validating and migration data between systems Report and analytics production Testing - writing test scripts, conducting UAT System documentation - produces clear documentation (eg requirements, user guides, process documents) Training and support - assist production of training guides and support end users us of system In return, you will get the opportunity to contribute and develop further with a dynamic forward-thinking values driven organisation that rewards achievers Shortlisting today Immediate starter Salary : £40k-50k + Excellent Benefits Location: Essex (2 days)/Hybrid
02/07/2025
Full time
HRIS Systems Analyst - iTrent/Zellis Our client is a leading UK health/Social care services provider, rapidly expanding, with a reputation for innovation and excellence and a strong values driven culture They urgently require a talented, dynamic HRIS Systems Analyst to help on the delivery of a key programme to modernise their core HR & Finance systems To be considered you will have/be: Similar HRIS platform system experience (MHR iTrent, Zellis, ICIMS, Smart Recruiters) Experience in system configuration ie able to configure multiple modules (eg core HR, Payroll, ATS) Requirements gathering - document and analyse business requirements Gap Analysis: Identifies gaps between current processes and systems capabilities Advises improvements to HR processes with automation & system features Data management - data mapping, cleansing, validating and migration data between systems Report and analytics production Testing - writing test scripts, conducting UAT System documentation - produces clear documentation (eg requirements, user guides, process documents) Training and support - assist production of training guides and support end users us of system In return, you will get the opportunity to contribute and develop further with a dynamic forward-thinking values driven organisation that rewards achievers Shortlisting today Immediate starter Salary : £40k-50k + Excellent Benefits Location: Essex (2 days)/Hybrid
£39,453 - £43,837 per annum, flexible hybrid working pattern (2 days per week in office), 35-hour week, 39 days annual leave (including statutory days), good pension scheme and other generous benefits This post is subject to DBS clearance. Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Quality Assurance Analyst to join their Technology team on a permanent basis. The purpose of the role is to be responsible for ensuring the highest standards of quality and efficiency in the Technology department. This involves overseeing technology risk management, IT audit management and process improvement. Principal duties and responsibilities: Conduct regular audits to ensure compliance with IT standards and best practices. Contribute towards and report on the performance of IT systems and services. Develop and maintain a Technology risk management framework. IT Audit Management. Prepare audit reports and present findings to management team. Analyse current IT processes and identify areas for improvement. Work closely with other departments to ensure IT services meet their needs. Provide training and support to staff on quality assurance and risk management practices. In order to apply, you must have the following skills and experience: Bachelor's degree in Information Technology, Computer Science or relevant experience. Relevant qualifications in quality assurance (eg, ISO 9001, CRISC). Proven experience as a Quality Assurance Analyst or in a similar role within the Technology sector, preferably within the housing or public sector. Demonstrated experience in developing and implementing quality assurance policies and procedures. Strong understanding of quality assurance methodologies and industry standards. Proficiency in conducting audits and risk assessments. Knowledge of IT systems. Knowledge of Cyber Security best practices. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
02/07/2025
Full time
£39,453 - £43,837 per annum, flexible hybrid working pattern (2 days per week in office), 35-hour week, 39 days annual leave (including statutory days), good pension scheme and other generous benefits This post is subject to DBS clearance. Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Quality Assurance Analyst to join their Technology team on a permanent basis. The purpose of the role is to be responsible for ensuring the highest standards of quality and efficiency in the Technology department. This involves overseeing technology risk management, IT audit management and process improvement. Principal duties and responsibilities: Conduct regular audits to ensure compliance with IT standards and best practices. Contribute towards and report on the performance of IT systems and services. Develop and maintain a Technology risk management framework. IT Audit Management. Prepare audit reports and present findings to management team. Analyse current IT processes and identify areas for improvement. Work closely with other departments to ensure IT services meet their needs. Provide training and support to staff on quality assurance and risk management practices. In order to apply, you must have the following skills and experience: Bachelor's degree in Information Technology, Computer Science or relevant experience. Relevant qualifications in quality assurance (eg, ISO 9001, CRISC). Proven experience as a Quality Assurance Analyst or in a similar role within the Technology sector, preferably within the housing or public sector. Demonstrated experience in developing and implementing quality assurance policies and procedures. Strong understanding of quality assurance methodologies and industry standards. Proficiency in conducting audits and risk assessments. Knowledge of IT systems. Knowledge of Cyber Security best practices. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
First Line Analyst: Desktop, Ticketing, Support, Troubleshoot, Break fix - (RL7865) Our Global Enterprise Client is looking for First Line Analyst to join their team. Start date: ASAP Duration: up to 120 days (initially) Pay Rate: £114/day (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £128/day (includes rolled up holiday) IR35 Status: Inside Location: Onsite in your choice of one the following locations: Aldershot, Bristol NOTE: Active SC Clearance is highly desirable. Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or the customer. 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training Soft Skills: Flexible approach and ability to work co-operatively within a newly created team environment Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free/with minimal non-functional defects. Experience in operationally supporting large, complex technical environment. Methodical and structured in their approach to tasks. Capability to organise and prioritise tasks Strong interpersonal skills to establish/maintain relationships and interact with team members Strong organisation and time management skills Strong analytical and problem-solving skills To apply for this First Line Analyst contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
02/07/2025
Project-based
First Line Analyst: Desktop, Ticketing, Support, Troubleshoot, Break fix - (RL7865) Our Global Enterprise Client is looking for First Line Analyst to join their team. Start date: ASAP Duration: up to 120 days (initially) Pay Rate: £114/day (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £128/day (includes rolled up holiday) IR35 Status: Inside Location: Onsite in your choice of one the following locations: Aldershot, Bristol NOTE: Active SC Clearance is highly desirable. Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or the customer. 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training Soft Skills: Flexible approach and ability to work co-operatively within a newly created team environment Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free/with minimal non-functional defects. Experience in operationally supporting large, complex technical environment. Methodical and structured in their approach to tasks. Capability to organise and prioritise tasks Strong interpersonal skills to establish/maintain relationships and interact with team members Strong organisation and time management skills Strong analytical and problem-solving skills To apply for this First Line Analyst contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
I'm currently partnering with a global organization who are looking for a Junior Security Operations Analyst to join them to join their established team to contribute to their maturity journey. It's a wide spanning role where you'll gain experience across the full spectrum of cyber security and perfect for someone with a genuine thirst for knowledge. This is a brilliant opportunity for someone starting out in cybersecurity or looking for that next step into a hands-on SecOps role. You'll be supported by an experienced InfoSec team and get the chance to learn on the job! What they're looking for: A basic understanding of cybersecurity concepts (eg, threats, vulnerabilities, phishing, patching) Familiarity with tools like SIEM or incident response A good grounding in IT and networking A proactive attitude and good communication skills Above all - a passion for InfoSec. You don't need years of experience - but a strong interest in cyber and a willingness to learn is key! Key Details: Salary: Up to £35,000 1 x a week in the West Midlands/Leeds 15% Bonus Pension Healthcare Great training budget If the role sounds like you send your CV to (see below) and APPLY NOW!
02/07/2025
Full time
I'm currently partnering with a global organization who are looking for a Junior Security Operations Analyst to join them to join their established team to contribute to their maturity journey. It's a wide spanning role where you'll gain experience across the full spectrum of cyber security and perfect for someone with a genuine thirst for knowledge. This is a brilliant opportunity for someone starting out in cybersecurity or looking for that next step into a hands-on SecOps role. You'll be supported by an experienced InfoSec team and get the chance to learn on the job! What they're looking for: A basic understanding of cybersecurity concepts (eg, threats, vulnerabilities, phishing, patching) Familiarity with tools like SIEM or incident response A good grounding in IT and networking A proactive attitude and good communication skills Above all - a passion for InfoSec. You don't need years of experience - but a strong interest in cyber and a willingness to learn is key! Key Details: Salary: Up to £35,000 1 x a week in the West Midlands/Leeds 15% Bonus Pension Healthcare Great training budget If the role sounds like you send your CV to (see below) and APPLY NOW!
Service Desk Team Leader Manchester - Hybrid £38,000 - £42,000 Lorien is recruiting a Service Desk Team Leader for a large gaming development company in Manchester. This role offers an experienced professional the chance to lead a team, manage service delivery, and drive improvements in a dynamic, supportive environment. Lead a team of Service Desk Analysts, ensuring top-tier service for 1000 multi-site users. Key Responsibilities: Service Desk Ownership: Manage all incoming tickets and uphold high service levels. Team Leadership: Lead, develop, and appraise Service Desk Analysts. Service Improvement: Drive continuous improvement via ITIL, training, and 24/7 team collaboration. SLA Management: Monitor SLAs, report on targets, and optimise performance (balancing data with team support). Support Delivery: Provide remote and face-to-face troubleshooting. Required Skills: Proven Service Desk Experience: Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative Approach: Valued for new ideas; freedom to implement improvements. Benefits: Freedom to implement ideas and contribute to process improvements. Join a friendly, supportive, and collaborative team. Competitive Package - £38,000 - £42,000 salary + 10% bonus. Hybrid Working - Manchester-based, Monday to Friday. Potential non-contractual involvement in on-call duty manager rota. Submit your CV now to be considered. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
01/07/2025
Full time
Service Desk Team Leader Manchester - Hybrid £38,000 - £42,000 Lorien is recruiting a Service Desk Team Leader for a large gaming development company in Manchester. This role offers an experienced professional the chance to lead a team, manage service delivery, and drive improvements in a dynamic, supportive environment. Lead a team of Service Desk Analysts, ensuring top-tier service for 1000 multi-site users. Key Responsibilities: Service Desk Ownership: Manage all incoming tickets and uphold high service levels. Team Leadership: Lead, develop, and appraise Service Desk Analysts. Service Improvement: Drive continuous improvement via ITIL, training, and 24/7 team collaboration. SLA Management: Monitor SLAs, report on targets, and optimise performance (balancing data with team support). Support Delivery: Provide remote and face-to-face troubleshooting. Required Skills: Proven Service Desk Experience: Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative Approach: Valued for new ideas; freedom to implement improvements. Benefits: Freedom to implement ideas and contribute to process improvements. Join a friendly, supportive, and collaborative team. Competitive Package - £38,000 - £42,000 salary + 10% bonus. Hybrid Working - Manchester-based, Monday to Friday. Potential non-contractual involvement in on-call duty manager rota. Submit your CV now to be considered. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
We are looking for NATO/Or UK SC cleared ServiceNow analyst. The role will involve providing first line support to PMs, delivery managers and users. You must have at least 5 years of experience in ServiceNow configuration. The key aspect of the role will be prioritising tickets in Jira, solving incidents, improve processes, conduct training and provide support. A full JD can be supplied. You must be able to work on site in Belgium at least 40% of the week.
30/06/2025
Project-based
We are looking for NATO/Or UK SC cleared ServiceNow analyst. The role will involve providing first line support to PMs, delivery managers and users. You must have at least 5 years of experience in ServiceNow configuration. The key aspect of the role will be prioritising tickets in Jira, solving incidents, improve processes, conduct training and provide support. A full JD can be supplied. You must be able to work on site in Belgium at least 40% of the week.
