13 joburi disponibile

Implementation & Onboarding Analyst Exciting new opportunity for an Implementation & Onboarding Analyst to join a progressive technology company with innovative contact center solutions. You will be responsible for the implementation of contact center solutions with our top key external customers. You will work closely with customers to ensure a smooth implementation, gather and understand customer requirements, functional configuration of our software to meet the customer needs using a console, process improvement, and provide support and training during the implementation and onboarding process. You will be assigned to our top key clients after they sign the agreement, and will own the implementation and onboarding process yourself. Each implementation and onboarding cycle is 60 to 90 days. Most of your time is spent in the 1st week or two. You will be managing approximately 10 to 15 implementations at a time at different stages. This is a direct hire position in the Marietta/Battery Park area. We have a 401k, flexible schedule including telecommuting up to 2 days a week after you get established, unlimited PTO, and will be offering stock options in the future. REQUIRED SKILLS: 2+ years of contact center or telephony implementation and support experience External client software implementation experience Strong problem solving skills Must be a "thinker" and thrive solving customer challenges A passion for customer service and learning Consultative personality Self driven and managed Excellent communication and collaboration skills PREFERRED SKILLS: IVR SIP Number Portability Call routing and forwarding eCommerce Must be authorized to work in the U.S./Sponsorships are not available

International Organisation require a Business Intelligence specialist to deliver and develop global data initiatives and projects, allowing accurate and intelligent reporting of business performance. Working with senior stakeholders internationally you will have ownership of product, customer, industry and other sales related data to deliver enhanced insight and analytics. Client Details Leading International Organisation Description Key Responsibilities Supports and consults the business to deliver collaborative data projects, generating insights that support business growth. Generates and owns Monthly, Quarterly, Annual and Ad Hoc reporting to meet business needs. Covering Business Sales, Product, Industry and other metrics Leads the ongoing development of all reporting packs provided functionally. Evolving how data is visualised (Power BI)/used Owns metrics and reports for the broader business, designing and steering these with relevant business owners. Delivery of system data improvement exercises (SQL, Power BI, PowerQuery, PowerApps, IBM Planning Analytics). Capturing feedback from teams to implement system improvements and new technologies. Delegated BI Line management responsibilities (Possible). Review Quality of data and reports the team generates Provide training on Power BI to key members of the BI community. Collaborates with senior people in business development/sales to support the adoption of BI systems and tools. Ensures BI tools and system continue to provide the business with the data required. Support relationships with external agencies for the provision of key services Key Skills Bachelor's Degree in Business, Financial, Mathematical or related field. Communicates in a clear and structured way, supporting fact-based information. Collaborates with users to deliver the best solutions, in both technical and business teams. Understanding of Business Intelligence tools, technologies, techniques and frameworks. Advanced analytic skills, including generation of reports by leveraging appropriate tools and platforms (SQL, Power BI, PowerQuery, PowerApps, IBM Planning Analytics). Strong communication skills, able to design explain complex reports dashboards and database concepts, explaining rules and assumption behind data sources. Owns all activities, able learn and develop their skills and knowledge. Inquisitive, creative and showing high levels of initiative Delivering, supporting and growing the use of global BI systems/tools. Job Offer Opportunity to work on Global Business Intelligence Initiatives Opportunity to influence Senior Management decisioning through enhanced BI

An experienced Incident Analyst is now sought by a global specialist services Organisation. Working alongside and in partnership with a vibrant service desk function. You will act as the point of contact for all major incidents (75%), acting as the point od escalation for the Service Desk Analysts, whilst also taking responsibility for change management (25%) As the Incident Analyst you will build good working relationships with IT teams, customers and third party systems and support providers. Ensuring they are kept up to date on the progress of major incident resolutions and change requests. Ensuring that they are working to service level agreements and KPI's are met and that all change and major incident calls are closed effectively. Finally it is key to this role that the Incident Analyst plays a leading role in establishing a cycle of continuous improvement and process review. Essential experience for the Incident Analyst: - Demonstrable experience in providing excellent IT support for a networked, multi -location business - Proven experience of managing Major Incidents effectively - Some commercial experience in Change Management - Experience of working to agreed timescales and targets - Experience of prioritising customer requests and dealing with escalation processes - Able to plan and schedule your workload - Exceptional interpersonal skills. Technical knowledge required for the Incident Analyst - Experience of supporting and using Windows desktop operating systems - Administration of Microsoft Active Directory - Microsoft Desktop applications - Windows operating systems - Some experience of AS400 systems would be fantastic The Incident Analyst will be offered a starting salary of £30,000 - £32,000 + Company benefits (pension, healthcare, 23 days holiday, rewards scheme) + remote on-call allowance and excellent training and development opportunities.

Robert Half Technology has been given a mandate to recruit a Business Intelligence Analyst for a rapidly growing business based in Burton-on-Trent. Our client has grown over 80% in the last and is expected to continue that growth through 2020. Key Responsibilities of the Business Intelligence Analyst: As a Business Intelligence Analyst , you will be joining an experienced team carrying out the design, implementation and maintenance of Business Intelligence systems for both internal and external customers. The work spans maintenance of existing reporting through to the development of complete new solutions . Take on Business Intelligence development and support activities - reporting and database development - updating both the team and customers on progress as appropriate. Support and provide cross-cover for the management of the Business Intelligence Inbox and providing both second-line and first-line support to internal and external customers. Capture Business Intelligence requirements from internal and external customers, enabling suitable solutions to be designed, implemented and supported. Engage with external customers, advising them where Business Intelligence could help make us easier to do business with. Engage and assist commercial teams with utilising Business Intelligence as a market differentiator to help drive sales Gaining an understanding of the business processes underlying the Business Intelligence solutions being created, engaging with stakeholders and guiding developments. Ensure all outputs are produced in an accurate and timely manner, working on the basis of continuous improvement and proactively seeking out more efficient working practices. Advise internal and external customers on both data presentation best practice and how to draw out insight from data, helping to bring data alive and get the greatest possible value from Business Intelligence solutions. Work as an active team member, both supporting others within the team and being prepared to ask for help where necessary. Key Skills of the role: Significant experience of Microsoft SQL Server (including writing SQL, MDX, use of SSRS, SSIS and SSAS), Microsoft PowerBI, Microsoft Visual Studio and Microsoft Dynamics 365 Able to capture Business Intelligence requirements from internal and external customers, enabling suitable solutions to be designed, implemented and supported. Familiarity with creating data cubes and data marts as well as report writing. Familiarity with Microsoft SharePoint, Sage Line 500 Experience promoting the concepts of Business Intelligence to a "green-field" site Salary & Benefits: £45,000 - £50,000 Remote working Contributory Pension Scheme Provide Private Healthcare Cover Death in Service Annual Holiday - 25 days plus 8 days bank holiday Online Benefits Portal Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information.

Cyber Security Analyst - Permanent - South Manchester - Up to £50k (Cyber, Information, Data) Harvey Nash are proud to be recruiting for a well-known organisation based in South Manchester. We are looking for a proactive and highly motivated Cyber Security Analyst, who is eager to support my client and their continuing expansion plans on a permanent basis. This exciting hands on role has emerged to provide assistance within 4 key areas, Privacy by Design, Web Application Firewall, External Security and overall protection of the companies brand and public-facing services. You will have excellent interpersonal, written and verbal communication skills, with the ability to convey complex technical matters in a non-complex way. You will be assertive, with the ability to both extract requirements from business stakeholders and drive results. Duties & Key Responsibilities * Operational cyber security, including the monitoring and maintenance of cyber security tools, such as Web Application Firewall, social media and brand protection, and vulnerability management platforms. * Provide Subject Matter Expertise to the development teams in the principles of secure by design/privacy by design and secure coding practices. * Ensuring that development staff receive appropriate training and demonstrate an acceptable level of secure coding competence. * Identification and risk assessment of newly identified vulnerabilities. * Support the Head of IT Security to deliver risk-based improvements, including public-facing websites and services. * Assist with IT security gap and risks assessments of the organisations IT services, including PCI DSS, ISO 27001 and Cyber Security Essentials. * Enforces and identifies exceptions to the organisations IT security policies, procedures, and standards. Experience & knowledge * Strong knowledge of testing software security (SAST/DAST) and the Tenable vulnerability management platform including web application security testing. * Experience working with cyber security standards, frameworks, and compliance-led initiatives, including achieving Cyber Security Essentials and NIST Cybersecurity framework * A solid technical understanding and strong knowledge of cyber security best practice, common attack types and detection/prevention methods, including OWASP and NIST guidelines * One or more relevant cyber security qualifications from a recognised body, such as Secure Code Warrior, ISC2 Certified Secure Software Lifecycle Professional (CSSLP), CompTIA Cyber Security Analyst, SANS GIAC (GWEB/GICSP/GSSP), and/or EC Council CASE .NET We would be most grateful if you could please share your salary expectations on your application Please apply now or contact me directly for a confidential conversation: Email: (see below) or Phone Cyber Security Analyst - Permanent - South Manchester - Up to £50k (Cyber, Information, Data)

A leading defence contractor is requiring a Training Solutions Analyst to join their offices in Portsmouth on an initial 6 month contract. Security clearance requirements: This role will require the person to hold full Security Clearance (SC) prior to working onsite. You must currently hold or be eligible and willing to obtain SC. In addition, this role involves direct access to ITAR Material. Therefore we can only consider British Nationals for this role and cannot consider those who hold a Dual Nationality. If you are unsure as to whether you are eligible, please contact me to discuss. The Training Solutions Analyst will be required to undertake Training Needs Analysis, including the development of Scoping Exercise Reports, during development and support phases of the training life cycle within agreed timescales and budget, to an acknowledged Systems Approach to Training. Training activities will require the ability to work across all equipment design areas, sites and levels of management, seeking solutions to issues and working to a demanding and complex schedule. Attend meetings/workshops with industry, Customers, Original Equipment Manufacturers (OEMs) and Subject Matter Experts (SMEs) to capture and record data efficiently and accurately. Core duties Conduct Training Needs Analysis, including the development of Scoping Exercise Reports, in accordance with the UK MoD's Defence Systems Approach to Training and the associated Quality Management Standard (QMS). Support training solution development and design activities. Develop Customer and Stakeholder Relations. Adhere to and promote Governance, Configuration and Change Control processes. Provide Training related Subject Matter Expertise to Technical and Engineering authorities. Support the procurement of training media through the provision of Subject Matter Expertise advice and guidance. Functional Knowledge (Requirements for knowledge of functional work and activities) Have successfully completed a Defence Systems Approach to Training (DSAT) Training Needs Analysis course (preferably Defence Academy Course No. 47 - DSAT Training Needs Analysis) or a similar training framework course. Have knowledge and at least 12 months experience of the successful application to training needs analysis of the Defence Systems Approach to Training (DSAT), including the DSAT QMS and DSAT guidance documentation,. Have up-to-date knowledge of current learning & development methodologies and training methods and media (including Computer Based Training (CBT), emulation, simulation, E-learning and Virtual/Augmented Reality (VR/AR). Have a working knowledge of Training Lifecycle Management. Knowledge of Royal Navy surface fleet branch structures and their associated training pipelines would be advantageous. Experience of Training Needs Analysis and Instructional Design within the Royal Navy Training System would be advantageous, as would successful completion of Defence Academy Course No. 98 - DSAT Detailed Design and Development. Contract paying £33.22 per hour LTD/Umbrella based on a minimum 37 hour working week. Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application.

Network Solutions Engineer - North West locations - to £55,000 Your new company Prestigious opportunity with a Global Market Leader for a Network Solutions Engineer to join our pioneering and growing team. Your new role Providing architectural (network - LAN/WAN - physical and virtual, telecoms - fixed and mobile - and cloud) support to customers. You will be responsible for:- Designing architectures, blueprints for projects or solutions that address business/application/data/infrastructure requirements Ensuring architectures, blueprints and solution designs meet all required regulatory and security frameworks Working with project managers, business analysts, and customers to create solutions Providing technical expertise to project teams and conducts architectural reviews throughout project life cycle What you'll need to succeed Successful Network Solutions Engineers will possess a combination of some of the following skills:- Experience in network/infrastructure architecture and design Proven capability in designing enterprise wide WAN/LAN, DataCentre and Cloud network environments Experience of designing network security solutions ideally using Fortinet technology stack Experience of designing large WAN (MPLS) networks Provable experience and knowledge or security and regulatory frameworks (including but not limited to ISO27001/EU GDPR) and how they apply to the infrastructure services you design The following skills would be advantageous but not essential Windows Client Server Windows 10 PKI Certificate management Office 365 What you'll get in return In return you will be rewarded with career development and training at the cutting edge of technology. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Bridewell Consulting is a fast-growing Cyber Security and Data Privacy company. Bridewell have a strong track record for delivering complex security projects and providing excellent customer service. Bridewell have an exciting and varied portfolio of clients across Financial Services, Manufacturing, Oil & Gas and Government. We assist our clients by providing a full range of security services across information security, cyber security, technology risk, security testing and data privacy. Our vision is to be the UK's leading Information Security consultancy trusted across all sectors for providing high calibre expertise and excellent customer service. Bridewell are looking to enhance their 24x7 Security Operations Centre (SOC) capabilities and are seeking enthusiastic individuals to join our team and be part of an exciting time within the organisation. If you have a good technical aptitude, like to work as part of a team, enjoy a challenge and relish personal development then this could be the role for you. Bridewell's vendor agnostic SOC supports a number of global, prestigious clients and are working on some of the latest technologies to enhance and provide a truly holistic SOC. We cover Cyber Threat Intelligence (CTI) services, Security Information and Event Management (SIEM) Monitoring, Incident Response (IR) and also combine activities from our Crest accredited penetration testing services to delivery adversary emulation and purple team exercises. We are looking for ambitious, diligent and technically relevant security analysts who are able to provide demonstratable experience of working within a SOC, configuring, handling, escalating and responding to security alerts. Ability to evidence the correct mindset, not taking things on face value and willing to investigate to the appropriate level is also a mindset we look for within candidates. You will be able to demonstrate: Hands on experience of performing a security analyst role, developing and/or monitoring security alerts within SIEM technologies and/or other security technologies. Willingness to continually improve detection and response processes including development and production of related security documentation and tooling. Essential to have working knowledge and experience of configuring technologies within the Microsoft security stack including: Azure Advanced Threat Protection (ATP) Azure Security Centre/Secure Score Azure Sentinel Logic Apps Log Analytics/Azure Monitor Microsoft 365 services including: Cloud App Security M365 Threat Protection Office 365 ATP M365 Security, Security & Compliance Defender ATP Technical experience and working knowledge of standard IT subjects such as but not limited to: Networking TCP/IP Servers/Standard Operating Systems Windows Active Directory Linux File System DNS DMARC/DKIM/SPF Database Security Endpoint Security Device build hardening Log analysis (Linux/Windows) Demonstratable knowledge of working with security tools, such as but not limited to: Packet analysis eg Wireshark Windows sysinternals eg Autoruns, Procmon, Sysmon etc. Firewalls Web Proxies Vulnerability scanners Anti-malware products Kali Linux/Metasploit Snort Phishing toolkits It would also be advantageous if you can demonstrate: Experience of working with Security Orchestration Automation and Response (SOAR) tooling and Threat Intelligence Platforms (TIPs). Experience of working within an Incident Response (IR) team. Experience of dealing with tactical aspects of threat intelligence, performing threat hunting and familiarity with attacker TTP's. Knowledge of industry recognised frameworks such as the MITRE ATT&CK framework or Diamond Model. Demonstrable experience of performing security assessment, hardening and monitoring of Amazon Web Services (AWS) Knowledge and experience of SQL and/or KQL would be advantageous. Malware Reverse Engineering Hold formal certifications such as SANS GCIA, GCIH Strong coding or bash Scripting capabilities Ethical hacking Bridewell Consulting will provide a great career opportunity with continual development as well as the following; Competitive Salary + 21% shift allowance Profit Share Scheme Dedicated training budget 25 days holiday Private Healthcare Flexible Working

Software Engineer - Remote Working for Leeds based Company - £45,000 - £55,000 Do you want to work in a growing international company, who are commercially minded and have a real global focus? Do you want to work in a company who push the boundaries through innovation? Do you want to Learn new Skills and continue to grow and develop? Corecom Consulting is pleased to be engaged with one of our key clients. You will be working with one of the most creative and efficient teams in the country working on leading media platforms and delivering solutions, automation and improvements to a host of product offerings. You will be integrating with the old and developing the new. Working in cross-functional teams with self-organisation following agile principles in a cloud-first environment. You will be working in one of the most open, friendly and welcoming cultures in the UK where training and development and having a positive work-life balance is a key part of their everyday culture. What will you be doing? Coming up with innovative and appropriate solutions to problems You will get to learn new Languages and Frameworks such as Kotlin and React.js Communicating effectively with stakeholders, business analysts, users, testers, and platform engineers to agree on solutions Working on new greenfield products and projects Delivering quality, well tested and maintainable code that meets the requirements of the users in an incremental process Identifying 3rd party libraries, and understanding the trade-offs between using them versus in-house development Supporting and maintaining existing developed applications in production Integrating with other systems, both Legacy and more modern systems Understanding the build pipeline and how the applications are deployed Sharing good practices and interesting content with other members of the wider team, eg via regular show & tell sessions The ability to adapt to change as the team and business grows and changes Tech Used within the company: Java and Kotlin Spring Boot JavaScript, CSS, TypeScript Angular.js and React.js SQL/Hibernate AWS Jenkins, Terraform, Kubernetes Minimum Experience Required: Experience with Java and Spring Boot Experience with JavaScript Experience with Automation/CICD pipelines and tools Knowledge of Cloud Services (AWS preferred) What can you expect in return? Competitive salary - £45,000 - £55,000 depending on current experience level Regular Pay Review/Promotion Goals Flexi Hours and Work From Home - One of the best in Leeds for Work-Life Balance Training and Development - Learn Kotlin, Micronaut and React.js 25 days holiday with the option to purchase more Annual Bonus Plan Season Ticket Loans and Cycle Schemes Save as you earn plan and discounted shares Private Healthcare, income protection, life assurance Creative Revenue for Idea Generation Gym Membership discounts and other discounts Please APPLY now if you are interested in the role and I shall be in touch ASAP. Please note: The company are currently virtually interviewing and have a fantastic remote onboarding process. You will be working 100% Remotely as the company are following the government's current guidelines. The company is flexible and set up for remote working which is already part of the work/life balance available here. Once the Governments Advice changes the company will have a partial work from home/flexible working solution to be discussed. Software Engineer - Remote Working for Leeds based Company - £45,000 - £55,000

We have a new and exciting role for an experience Multilingual IT Service Desk Team Leader, to join an fantastic multinational ITSM organisation based in Hampton, Peterborough. The role requires strong people management skills, coming from an IT Service Management background, and it is essential to speak fluently in both English and one of the following Languages - Spanish (preferred), Italian, French, German, Turkish, Dutch or Portuguese. ON Call rota 1 in 10 weeks. Paid additional premium per day. Leadership Responsibilities Service Desk Team leader: Line management of a team of Service Desk Analysts, Support Specialists, Technical Engineers and Shift Leaders *Ensure all team members understand theirs and companies expectations and deliverables of their roles. *Develop and coach team members to improve performance and delivery of service. *Identify and manage training and development needs in line with company procedures. *Contribute to the maintenance and quality of the Knowledge Base *Manage organisational change within team and department, including changes to procedures with regular comms in a timely manner Leadership Activities: *Regular appropriate business communications to team *Regular Team Meetings *Bi annual appraisals, monthly one-to-ones, training and development plans *Regular assessment of individual team member's performance and act to address conduct/capability issues in line with disciplinary procedures. *Provide support and delivery teams with relevant information regarding service performance via meetings, telephone conferences, email or reports. *Develop, grown and maintain professional working relationships with all internal stakeholders and customer equivalents *Attend meetings with other Team Leaders and Operational Managers as required Leadership Attributes: *Team focused - a genuine passion for managing and leading individuals to deliver excellence through continuous development and improvement. *Patient, tolerant and supportive leader *Team Player - ability to work as part of a team to deliver operational excellence *Influencer - able to remain positive at all times and influence those around you *Good relationship management skills *Driven, motivational, professional leader, with a 'can-do' attitude at all times Process, Procedural and Contractual Attributes: *Outstanding communicator (verbal and written) that can remain objective and emphatic whilst being able to deliver the message required. Customer Service Attributes: *Excellent proven organisational and customer service skills *Ability to take ownership of and progress problems to resolution *Analytical, with exceptional attention to detail Service Performance: *Time management and prioritising skills to ensure delivery of service at all times *Innovative thinking, in terms of service quality and improvements within the boundaries of company limits (resource, budgetary, legal etc.) If you are a passionate people manager with the experience of working as an IT Service Desk Manager please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Harvey Nash are partnered with one of the largest retailers in the UK who are recruiting for Software Developers to be part of their success. They offer a personal shopping service to 2 million customers each year online via websites and mobile App's and have had a record breaking year. The IT and Change teams are based from Modern offices in the Accrington with great motorway links across the North West of England and free onsite parking. They are currently operating a 100% remote model and can complete the entire recruitment process and onboarding remotely. Long term you'll likely be office based but with a healthy work/life balance. They have a great culture, modern offices and an informal feel. Their employees tell us they love working there because of the great people and opportunities to develop. The development team are responsible for building high quality, innovative and full performing enterprise systems that complies with coding standards and technical design expectations I'm very interested to speak to Developers with knowledge around the following: * Java - Particularly Spring Boot * Messaging technologies including Mulesoft, IBMs Integration Bus/Broker & WebSphere MQ * SQL - query development * Data structure design, relational database Datamodelling * Python; SAP Data Services 4.2 (optional); SAS Dataflux/MDM (Data Management Studio) * Knowledge of source code control tools such as Bitbucket, Jenkins; * Strong application design skills. Must be able to document solutions clearly, accurately and present them successfully to both technical experts, business analysts and managers. * Application integration skills * Knowledge of Enterprise level applications - eg distributed, support and maintenance, monitoring, security, resilience, user training & support, business processes There's opportunities for developers, from junior through to principal developers, to thrive in a brilliant collaborative team atmosphere providing a personal career development plan and regular one to ones meetings. The role is paying up to 50,000 and additional benefits include generous holiday allowance, private health insurance, pension and more. We are looking at holding video interviews ASAP so please apply now for immediate consideration or contact James Westwood for a confidential conversation regarding the next steps.

Acora Overview Acora has 25 years' experience of delivering IT services to a wide range of customers across varied markets and locations. As well as being expert in complex infrastructure solutions, Acora also has a business software division specialising in the Microsoft Dynamics suite of applications and a Business Advisory Consultancy. Acora has it Head Office in Burgess Hill in Sussex and its Midlands Office in Solihull in Birmingham, with Service desk teams based across both sites. Acora has just under 200 staff located around the country. Acora holds a variety of Industry accreditations including ISO 20000, ISO 27001 and BS 25999, plus being an Investor In People Purpose of Role: As an Infrastructure Analyst, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. This position requires strong troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the highest levels of resolution, support and customer satisfaction. Job Requirements: In this role, you will be required to Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Service Desk function. Work with your colleagues on the Infrastructure Team to effectively monitor customer systems and network performance, to process alerts and manage Incidents and Service Requests. Receive escalations from other members of the Service Desk, escalate effectively to achieve the highest level of customer service. Communicate effectively with customers throughout the ticket life cycle, ensuring that at all times the customer is fully aware of the status of their incident or service request. Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department. Work from or travel to customer sites to provide extended Service Desk services to the customer beyond that provided from our office locations as required. Provide on call cover on a rotation basis with the rest of the team to ensure customers have escalation cover out of hours. On occasion you may be tasked with completing pre-defined Project activities to deliver new or updated solutions to customers. These activities may either be performed remotely or where required on-site at a customer location. Provide Problem Management by using all the information to hand to identify, prevent or resolve either ongoing or potential issues that would adversely affect a customer. Work with the Change Management team to write and implement change requests to ensure minimum impact to the customer when undertaking essential work and maintenance. Work with your Line Manager to maintain a level of technological competence that remains current and fit-for-purpose in your role, agreeing any training needs where appropriate. Ensure where possible, or highlight where not, that Acora fulfils its contractual obligations to its contracted services customers. Candidate Profile: The successful candidate: Will be eligible to live and work in the UK. Will have a full UK/EU driving license. Technical Experience: Demonstrable experience in troubleshooting relevant, common technologies such as: Microsoft Windows Server Management (eg Powershell) Virtualisation (eg VMware, MS Hyper-V) Enterprise Storage (eg iSCSI, CIFS, NFS) Microsoft Exchange (eg Exchange 2013, 2016) Cloud Technologies (Office 365, Azure) Networking (basic troubleshooting of Firewalls, Routers, Switches and VPNs) Citrix (eg XenDesktop/XenApp) Security Tools (eg Sophos, Anti-Virus, Bitlocker) Backup Solutions (eg Backup Exec, Veeam

Java Software Engineer - Leeds - £45,000 - £55,000 Do you want to work in a growing international company, who are commercially minded and have a real global focus? Do you want to work in a company who push the boundaries through innovation? Do you want to Learn new Skills and continue to grow and develop? Corecom Consulting is pleased to be engaged with one of our key clients. You will be working with one of the most creative and efficient teams in the country working on leading media platforms and delivering solutions, automation and improvements to a host of product offerings. You will be integrating with the old and developing the new. Working in cross-functional teams with self-organisation following agile principles in a cloud-first environment. You will be working in one of the most open, friendly and welcoming cultures in the UK where training and development and having a positive work-life balance is a key part of their everyday culture. Please note: The company are currently virtually interviewing and have a fantastic remote onboarding process. You will be working 100% Remotely as the company are following the government's current guidelines. This is company is flexible and set up for remote working which is already part of the work/life balance available here What will you be doing? Coming up with innovative and appropriate solutions to problems You will get to learn new Languages and Frameworks such as Kotlin and React.js Communicating effectively with stakeholders, business analysts, users, testers, and platform engineers to agree on solutions Working on new greenfield products and projects Delivering quality, well tested and maintainable code that meets the requirements of the users in an incremental process Identifying 3rd party libraries, and understanding the trade-offs between using them versus in-house development Supporting and maintaining existing developed applications in production Integrating with other systems, both Legacy and more modern systems Understanding the build pipeline and how the applications are deployed Sharing good practices and interesting content with other members of the wider team, eg via regular show & tell sessions The ability to adapt to change as the team and business grows and changes Tech Used within the company: Java and Kotlin Spring Boot JavaScript, CSS, TypeScript Angular.js and React.js SQL/Hibernate AWS Jenkins, Terraform, Kubernetes Minimum Experience Required: Experience with Java and Spring Boot Experience with JavaScript Experience with Automation/CICD pipelines and tools Knowledge of Cloud Services (AWS preferred) What can you expect in return? Competitive salary - £45,000 - £55,000 depending on current experience level Regular Pay Review/Promotion Goals Flexi Hours and Work From Home - One of the best in Leeds for Work-Life Balance Training and Development - Learn Kotlin, Micronaut and React.js 25 days holiday with the option to purchase more Annual Bonus Plan Season Ticket Loans and Cycle Schemes Save as you earn plan and discounted shares Private Healthcare, income protection, life assurance Creative Revenue for Idea Generation Gym Membership discounts and other discounts Please APPLY now if you are interested in the role and I shall be in touch ASAP. Java Software Engineer - Leeds - £45,000 - £55,000