*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Network Engineer. Candidate will be responsible for supporting a team performing network design & analysis of new architectures, routing/switching configuration and design, and network related business continuity approaches; developing systems specifications, technical implementation plans and coordinating complex installation projects with clients and vendors without supervision. Responsible for supporting the team performing network design and support of new network and security architectures for on premise and Cloud networks. Responsibilities: Support the team members who design/architect new routing, switching, and connectivity solutions Support the team members who design/architect new cloud network solutions Support the team members who design, architect and plan network changes and new infrastructure Work with vendors, common carriers and network engineering in identification and resolution of complex network problems Ensure IT/Security Governance needs are met. (NIST-CSF and COBIT) Ensure network performance and network security standards are met Provide tactical and strategic input on overall network planning and related projects Provide on-call support according to assigned schedule Document network changes, policies and procedures and drawings Support large projects and schedules Perform other duties as assigned Qualifications: Experience directing use of tools such as Ansible, Terraform, Jenkins, Python, and Github (or industry equivalent) Experience delivering Infrastructure as code Experience building cloud infrastructure in environments such as AWS (Preferred), Azure, or Google Cloud, or similar service Experience using Agile Methodology Knowledge of layer 3 routing and switching Experience with IOS, NX-OS, and XR Advanced experience with architecting, designing, deploying, and operating network elements such as DNS/IPAM; Firewalls; Network Access Control Solutions (NAC); load balancing; DDoS mitigation, tapping/sniffing infrastructures; and NTP Excellent physical communication troubleshooting skills using cabling and signalling analyzer, packet capture and analysis Advanced WAN, LAN, TCP/IP, VPN, Ethernet Skills Extensive EIGRP, BGP4, RIP and OSPF Routing Protocol knowledge Certifications Relevant industry certifications such as Microsoft Azure or Google Cloud Cisco Certified Network Professional (CCNP or CCDP) equivalent field experience AWS certifications such as DevOps Engineer, Solutions Architect, Advanced Networking, or Security or equivalent field experience Cisco Certified Internetwork Engineer (CCIE) Certification Bachelor's degree, preferably in a technical discipline (Computer Science, Mathematics, etc.), or equivalent combination of education and experience 1+ years of experience in IT systems installation, operations, administration, and maintenance of virtualized Servers/cloud systems
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Network Engineer. Candidate will be responsible for supporting a team performing network design & analysis of new architectures, routing/switching configuration and design, and network related business continuity approaches; developing systems specifications, technical implementation plans and coordinating complex installation projects with clients and vendors without supervision. Responsible for supporting the team performing network design and support of new network and security architectures for on premise and Cloud networks. Responsibilities: Support the team members who design/architect new routing, switching, and connectivity solutions Support the team members who design/architect new cloud network solutions Support the team members who design, architect and plan network changes and new infrastructure Work with vendors, common carriers and network engineering in identification and resolution of complex network problems Ensure IT/Security Governance needs are met. (NIST-CSF and COBIT) Ensure network performance and network security standards are met Provide tactical and strategic input on overall network planning and related projects Provide on-call support according to assigned schedule Document network changes, policies and procedures and drawings Support large projects and schedules Perform other duties as assigned Qualifications: Experience directing use of tools such as Ansible, Terraform, Jenkins, Python, and Github (or industry equivalent) Experience delivering Infrastructure as code Experience building cloud infrastructure in environments such as AWS (Preferred), Azure, or Google Cloud, or similar service Experience using Agile Methodology Knowledge of layer 3 routing and switching Experience with IOS, NX-OS, and XR Advanced experience with architecting, designing, deploying, and operating network elements such as DNS/IPAM; Firewalls; Network Access Control Solutions (NAC); load balancing; DDoS mitigation, tapping/sniffing infrastructures; and NTP Excellent physical communication troubleshooting skills using cabling and signalling analyzer, packet capture and analysis Advanced WAN, LAN, TCP/IP, VPN, Ethernet Skills Extensive EIGRP, BGP4, RIP and OSPF Routing Protocol knowledge Certifications Relevant industry certifications such as Microsoft Azure or Google Cloud Cisco Certified Network Professional (CCNP or CCDP) equivalent field experience AWS certifications such as DevOps Engineer, Solutions Architect, Advanced Networking, or Security or equivalent field experience Cisco Certified Internetwork Engineer (CCIE) Certification Bachelor's degree, preferably in a technical discipline (Computer Science, Mathematics, etc.), or equivalent combination of education and experience 1+ years of experience in IT systems installation, operations, administration, and maintenance of virtualized Servers/cloud systems
*Remote But not allowed in the following States: Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, Wyoming, New Hampshire, Puerto Rico.* A prestigious company is looking for a Cyber Risk Manager - SOAR, SIEM, Cyber Defense. This manager will focus on predicting, detecting, and responding to cyber incident response and threats. This role will manage over 4 senior people and a vendor who manages 40 outsourced SOC individuals. Responsibilities Collaborate on the evolution of a best-in-class security threat management program, incorporating cutting edge techniques in automation, machine learning, and distributed threat protection to broaden, deepen, and sharpen our capabilities to rapidly identify and eradicate cyber security threats. Work with cross-functional stakeholders from legal, corporate communications, privacy, compliance, facilities, and business continuity planning to mature enterprise end-to-end incident response and recovery plans and develop targeted playbooks to address emergent threats to the business. Sustain an agile, threat intelligence-driven continuous improvement process that leverages micro-purple testing techniques, hypothesis-based threat hunting, and the MITRE ATT&CK framework to identify missing or ineffective telemetry, detection capabilities, and response playbooks required to detect, prevent, and respond to cyber risk events originating from threat actors that are targeting the company. Define the strategy for cyber threat management services, including the maintenance of the roadmap of process architectures that document the target and working states of cyber risk event management services and a multi-year plan to close gaps against the target state while keeping current with changes to technology and threat landscapes. Develop strong working relationships with other leaders in the information technology organization by providing continuous assistance and thought leadership. Establish and maintain relationships with suppliers and business partners in the information security industry. Qualifications 8+ years of professional experience in Cybersecurity with a Bachelor's degree in Computer Science or a related field; 1+ years of supervisory/management experience. Ability to research and maintain current technical knowledge to support rapidly changing technology. Highly knowledgeable in preparing business plans, IT plans, Technology Roadmaps, and technical project proposals. Knowledge in preparing and managing budgets. Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects.
27/09/2024
Full time
*Remote But not allowed in the following States: Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, Wyoming, New Hampshire, Puerto Rico.* A prestigious company is looking for a Cyber Risk Manager - SOAR, SIEM, Cyber Defense. This manager will focus on predicting, detecting, and responding to cyber incident response and threats. This role will manage over 4 senior people and a vendor who manages 40 outsourced SOC individuals. Responsibilities Collaborate on the evolution of a best-in-class security threat management program, incorporating cutting edge techniques in automation, machine learning, and distributed threat protection to broaden, deepen, and sharpen our capabilities to rapidly identify and eradicate cyber security threats. Work with cross-functional stakeholders from legal, corporate communications, privacy, compliance, facilities, and business continuity planning to mature enterprise end-to-end incident response and recovery plans and develop targeted playbooks to address emergent threats to the business. Sustain an agile, threat intelligence-driven continuous improvement process that leverages micro-purple testing techniques, hypothesis-based threat hunting, and the MITRE ATT&CK framework to identify missing or ineffective telemetry, detection capabilities, and response playbooks required to detect, prevent, and respond to cyber risk events originating from threat actors that are targeting the company. Define the strategy for cyber threat management services, including the maintenance of the roadmap of process architectures that document the target and working states of cyber risk event management services and a multi-year plan to close gaps against the target state while keeping current with changes to technology and threat landscapes. Develop strong working relationships with other leaders in the information technology organization by providing continuous assistance and thought leadership. Establish and maintain relationships with suppliers and business partners in the information security industry. Qualifications 8+ years of professional experience in Cybersecurity with a Bachelor's degree in Computer Science or a related field; 1+ years of supervisory/management experience. Ability to research and maintain current technical knowledge to support rapidly changing technology. Highly knowledgeable in preparing business plans, IT plans, Technology Roadmaps, and technical project proposals. Knowledge in preparing and managing budgets. Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects.
Request Technology - Craig Johnson
San Francisco, California
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Manager of Cyber Security Event and Incident Response. Candidate will lead the team responsible for predicting, detecting, and responding to cyber risk events corresponding to security and appropriate use threats. The primary objectives for the role will be to sustain a high degree of operational maturity in executing risk event management processes, to establish and maintain cross-functional relationships that enable end-to-end enterprise incident response, and to drive the adoption of innovative practices that proactively improve our ability to prevent, detect, disrupt, investigate, respond to, and recover from sophisticated threats. Responsibilities Collaborate on the evolution of a best-in-class security threat management program, incorporating cutting edge techniques in automation, machine learning, and distributed threat protection to broaden, deepen, and sharpen our capabilities to rapidly identify and eradicate cyber security threats. Work with cross-functional stakeholders from legal, corporate communications, privacy, compliance, facilities, and business continuity planning to mature enterprise end-to-end incident response and recovery plans and develop targeted playbooks to address emergent threats to the business. Sustain an agile, threat intelligence-driven continuous improvement process that leverages micro-purple testing techniques, hypothesis-based threat hunting, and the MITRE ATT&CK framework to identify missing or ineffective telemetry, detection capabilities, and response playbooks required to detect, prevent, and respond to cyber risk events originating from threat actors. Define the strategy for cyber threat management services, including the maintenance of the roadmap of process architectures that document the target and working states of cyber risk event management services and a multi-year plan to close gaps against the target state while keeping current with changes to technology and threat landscapes. Develop strong working relationships with other leaders in the information technology organization by providing continuous assistance and thought leadership. Establish and maintain relationships with suppliers and business partners in the information security industry. Educate, coach, and mentor a team on technical, interpersonal, and team dynamics, company policy & procedures, and other topics. Take an active role in fostering a culture of learning and excellence. This list is not all-inclusive, and you are expected to perform other duties as requested or assigned. Qualifications 8+ years of professional experience in Cybersecurity with a Bachelor's degree in Computer Science or a related field; 1+ years of supervisory/management experience. Strong communication skills with a high priority on listening to others. Ability to practice empathy and build trust amongst the team. Ability to research and maintain current technical knowledge to support rapidly changing technology. Highly knowledgeable in preparing business plans, IT plans, Technology Roadmaps, and technical project proposals. Knowledge in preparing and managing budgets. Ability to analyze business requirements and recommend the right solutions in a timely fashion. Demonstrated use of ingenuity and creativity by taking actions to direct the analyses and solutions of problems. Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects. Ability to recruit, retain and develop a team.
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Manager of Cyber Security Event and Incident Response. Candidate will lead the team responsible for predicting, detecting, and responding to cyber risk events corresponding to security and appropriate use threats. The primary objectives for the role will be to sustain a high degree of operational maturity in executing risk event management processes, to establish and maintain cross-functional relationships that enable end-to-end enterprise incident response, and to drive the adoption of innovative practices that proactively improve our ability to prevent, detect, disrupt, investigate, respond to, and recover from sophisticated threats. Responsibilities Collaborate on the evolution of a best-in-class security threat management program, incorporating cutting edge techniques in automation, machine learning, and distributed threat protection to broaden, deepen, and sharpen our capabilities to rapidly identify and eradicate cyber security threats. Work with cross-functional stakeholders from legal, corporate communications, privacy, compliance, facilities, and business continuity planning to mature enterprise end-to-end incident response and recovery plans and develop targeted playbooks to address emergent threats to the business. Sustain an agile, threat intelligence-driven continuous improvement process that leverages micro-purple testing techniques, hypothesis-based threat hunting, and the MITRE ATT&CK framework to identify missing or ineffective telemetry, detection capabilities, and response playbooks required to detect, prevent, and respond to cyber risk events originating from threat actors. Define the strategy for cyber threat management services, including the maintenance of the roadmap of process architectures that document the target and working states of cyber risk event management services and a multi-year plan to close gaps against the target state while keeping current with changes to technology and threat landscapes. Develop strong working relationships with other leaders in the information technology organization by providing continuous assistance and thought leadership. Establish and maintain relationships with suppliers and business partners in the information security industry. Educate, coach, and mentor a team on technical, interpersonal, and team dynamics, company policy & procedures, and other topics. Take an active role in fostering a culture of learning and excellence. This list is not all-inclusive, and you are expected to perform other duties as requested or assigned. Qualifications 8+ years of professional experience in Cybersecurity with a Bachelor's degree in Computer Science or a related field; 1+ years of supervisory/management experience. Strong communication skills with a high priority on listening to others. Ability to practice empathy and build trust amongst the team. Ability to research and maintain current technical knowledge to support rapidly changing technology. Highly knowledgeable in preparing business plans, IT plans, Technology Roadmaps, and technical project proposals. Knowledge in preparing and managing budgets. Ability to analyze business requirements and recommend the right solutions in a timely fashion. Demonstrated use of ingenuity and creativity by taking actions to direct the analyses and solutions of problems. Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects. Ability to recruit, retain and develop a team.
Our client a large and well known company within the utilities sector are currently looking to hire a GIS Tester. Location: Hybrid/Can be Fully Remote (UK) - Durham Duration: 12 Months Day Rate: Negotiable - Inside IR35 (Umbrella) Our client is currently upgrading their technical software, to which they are now actively looking to hire a GIS Tester who has experience of Application upgrades within GIS and Testing. You will support the migration of GIS desktop application (Elyx Office 2.7.10) to the ESRI Suite of GIS applications (11.1 and above). Experience Required: GIS Testing Experience ESRI Knowledge Application Upgrade experience an advantage Experience of identifying key areas of risk as part of GiS upgrades Experience of key ESRI functionality and of delivering and supporting GiS Customisation
27/09/2024
Project-based
Our client a large and well known company within the utilities sector are currently looking to hire a GIS Tester. Location: Hybrid/Can be Fully Remote (UK) - Durham Duration: 12 Months Day Rate: Negotiable - Inside IR35 (Umbrella) Our client is currently upgrading their technical software, to which they are now actively looking to hire a GIS Tester who has experience of Application upgrades within GIS and Testing. You will support the migration of GIS desktop application (Elyx Office 2.7.10) to the ESRI Suite of GIS applications (11.1 and above). Experience Required: GIS Testing Experience ESRI Knowledge Application Upgrade experience an advantage Experience of identifying key areas of risk as part of GiS upgrades Experience of key ESRI functionality and of delivering and supporting GiS Customisation
Service Manager - Preston - 6 months - SC Cleared As a Service Manager within the Network Portfolio, the role holder is responsible for services from strategic suppliers and internally delivered towers. The Service Manager is the professional conscience ensuring that lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance. Holds a position of responsibility in delivery of the Product Management requirements within the business, relating to IT enabled opportunities, as well as representing the businesses best interests with the customer base and Systems globally Provides input to the service continuity planning process and implements resulting plans. Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. Is a specialist in the provision of the business IM&T strategy in relation to Product Management - ensuring through stakeholder management, the strategy aligns to the business needs and objectives. The role holder: Manages the full product life cycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs; adapts products, and creates product retirement and transitioning plans. Actively maintains recognised knowledge in one or more identifiable specialisms. Consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation. Manages methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Develops and maintains procedures and documentation for databases. Identifies, evaluates and manages the adoption of appropriate database administration tools and processes, including automation. Contributes to the setting of standards for definition, security and integrity of database objects and ensures conformance to these standards. Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on Network Service security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Produces models in support of business strategy. Has in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approach and influences customers accordingly. Is capable of developing bespoke models for unusual contexts. Responsible for planning and co-ordinating team modelling activities and for ensuring the quality of their work. The Service Manager will ensure that Own knowledge and familiar with services and products under management. Ensure services are delivered in line with the agreed performance measures Provide input and challenge into monthly service reviews and internal reporting candence. Responsible for ensuring that service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand. Responsible for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented. Engage the SDM and BRM community to ensure that they have the required information to meet their customer's business needs. Have commercial awareness related of supplier agreements and service relationships Supporting the Tower Manager by active and purposeful obligations management reviews for the services you manage, in order to drive already agreed contract value for all IT Service Providers. Supplier Management Conduct formal monthly reviews with suppliers to review all aspects of Service performance Ensure accountability for the management and delivery of the contracted services. Conduct weekly reviews with suppliers on day-to-day activity Work with supplier to identify opportunities for CSI and cost reduction. Support EIT Commercial in monthly 'supplier scorecard' rating. Commercial awareness related to supplier agreements and service relationships Ensure that service definition documents for the managed services are maintained and current. Responsible for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion. The Service Manager is primarily concerned with maintaining the performance of the service, however attention should be given to both short term and long term planning, so that integration of future changes can be handled in accordance with _continuous delivery_ or _Agile_ principles: Strategy and Architecture Work with the EIT Service Technical Authority to provide input into the Annual Technology Plan and Annual Strategic Roadmaps for the service. Continual Service Improvement Identify Continual Service Improvement (CSI) items and record in the My IT toolset. Conduct regular CSI workshops with suppliers to address issues or progress significant CSI items. Transition Management Attend Operational Readiness Reviews (ORR's) to assess the maturity of project deliverables before they are released. Ensure the Transition Manager is aware of the context into which the deliverable is being deployed and that the Project Manager has provided sufficient evidence to demonstrate not only the contracted deliverables but also a business outcome which will enhance the service. The Service Manager is responsible for ensuring that the Service is delivered within the agreed budget, and that if any additional funding is required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process. Ensure the Service is delivered in accordance with the budget set in the Integrated Business Plan (IBP), working closely with Cost Base Management and the 'Use It or Lose It' teams. Identify changes including cost saving opportunities or new expenditure and ensure the IBP is updated via the IBP Change Process. Request creation of Purchase Orders and support timely payment of supplier invoices. The Service Manager works closely with colleagues across a range of capabilities and disciplines within EIT; IT Service Operations Service Assurance Service Design and Transition Operational Readiness IT Strategy and Architecture Service Technical Authority Transformation and Programmes Project and Programme Management Integrated Business Operations Cost Base Recovery Software License Management Supplier Management IT Security Security Oversight
27/09/2024
Project-based
Service Manager - Preston - 6 months - SC Cleared As a Service Manager within the Network Portfolio, the role holder is responsible for services from strategic suppliers and internally delivered towers. The Service Manager is the professional conscience ensuring that lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance. Holds a position of responsibility in delivery of the Product Management requirements within the business, relating to IT enabled opportunities, as well as representing the businesses best interests with the customer base and Systems globally Provides input to the service continuity planning process and implements resulting plans. Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. Is a specialist in the provision of the business IM&T strategy in relation to Product Management - ensuring through stakeholder management, the strategy aligns to the business needs and objectives. The role holder: Manages the full product life cycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs; adapts products, and creates product retirement and transitioning plans. Actively maintains recognised knowledge in one or more identifiable specialisms. Consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation. Manages methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Develops and maintains procedures and documentation for databases. Identifies, evaluates and manages the adoption of appropriate database administration tools and processes, including automation. Contributes to the setting of standards for definition, security and integrity of database objects and ensures conformance to these standards. Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on Network Service security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Produces models in support of business strategy. Has in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approach and influences customers accordingly. Is capable of developing bespoke models for unusual contexts. Responsible for planning and co-ordinating team modelling activities and for ensuring the quality of their work. The Service Manager will ensure that Own knowledge and familiar with services and products under management. Ensure services are delivered in line with the agreed performance measures Provide input and challenge into monthly service reviews and internal reporting candence. Responsible for ensuring that service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand. Responsible for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented. Engage the SDM and BRM community to ensure that they have the required information to meet their customer's business needs. Have commercial awareness related of supplier agreements and service relationships Supporting the Tower Manager by active and purposeful obligations management reviews for the services you manage, in order to drive already agreed contract value for all IT Service Providers. Supplier Management Conduct formal monthly reviews with suppliers to review all aspects of Service performance Ensure accountability for the management and delivery of the contracted services. Conduct weekly reviews with suppliers on day-to-day activity Work with supplier to identify opportunities for CSI and cost reduction. Support EIT Commercial in monthly 'supplier scorecard' rating. Commercial awareness related to supplier agreements and service relationships Ensure that service definition documents for the managed services are maintained and current. Responsible for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion. The Service Manager is primarily concerned with maintaining the performance of the service, however attention should be given to both short term and long term planning, so that integration of future changes can be handled in accordance with _continuous delivery_ or _Agile_ principles: Strategy and Architecture Work with the EIT Service Technical Authority to provide input into the Annual Technology Plan and Annual Strategic Roadmaps for the service. Continual Service Improvement Identify Continual Service Improvement (CSI) items and record in the My IT toolset. Conduct regular CSI workshops with suppliers to address issues or progress significant CSI items. Transition Management Attend Operational Readiness Reviews (ORR's) to assess the maturity of project deliverables before they are released. Ensure the Transition Manager is aware of the context into which the deliverable is being deployed and that the Project Manager has provided sufficient evidence to demonstrate not only the contracted deliverables but also a business outcome which will enhance the service. The Service Manager is responsible for ensuring that the Service is delivered within the agreed budget, and that if any additional funding is required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process. Ensure the Service is delivered in accordance with the budget set in the Integrated Business Plan (IBP), working closely with Cost Base Management and the 'Use It or Lose It' teams. Identify changes including cost saving opportunities or new expenditure and ensure the IBP is updated via the IBP Change Process. Request creation of Purchase Orders and support timely payment of supplier invoices. The Service Manager works closely with colleagues across a range of capabilities and disciplines within EIT; IT Service Operations Service Assurance Service Design and Transition Operational Readiness IT Strategy and Architecture Service Technical Authority Transformation and Programmes Project and Programme Management Integrated Business Operations Cost Base Recovery Software License Management Supplier Management IT Security Security Oversight
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
San Francisco, California
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Salt Lake City, Utah
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Boston, Massachusetts
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Radio Access Network (RAN) Nokia Technical Subject Matter Expert (SME) - Automation Team Location: Basingstoke area 2 days a week and 3 days remote Rate: £595-625 per day inside IR35Rate: £595-625 per day inside IR35 Job Description: My key client, a telecoms giant, are seeking a highly skilled Radio Access Network (RAN) Nokia Technical Subject Matter Expert (SME) to join their automation team. The ideal candidate will have deep expertise in Nokia RAN platforms and equipment, along with a strong understanding of Network Automation, Orchestration, and Service Management. As a key player in the team, you will drive the design and architecture of automation solutions for our mobile network, ensuring optimal performance, efficiency, and scalability. Key Responsibilities: Technical Expertise: Serve as the primary technical authority on RAN-related topics, with a focus on Nokia RAN platforms and equipment for the Mobile Automation Team. Automation Design: Collaborate with the Mobile Automation team to architect, design, and implement RAN automation solutions to streamline network operations, including provisioning, fault management, and performance optimization. Network Orchestration: Support and enhance network orchestration capabilities, working closely with the Mobile Automation team to integrate RAN functionalities into the broader service orchestration architecture. Service Orchestration: Contribute to the development of service orchestration strategies, ensuring seamless integration of RAN services within the automated network environment. Operational Support: Provide 3rd-line technical support for automated RAN systems, resolving complex issues and ensuring high availability of network services. Documentation & Training: Develop technical documentation and training materials to support the deployment and operation of RAN automation solutions. Collaboration: Work closely with cross-functional teams, including core network, IT, and field operations teams, to ensure alignment on automation goals and objectives. Continuous Improvement: Identify opportunities for improvement in RAN automation processes, tools, and technologies, staying updated on the latest trends in RAN automation and orchestration. Essential Skills & Qualifications: Proven experience in Radio Access Networks (RAN) with expertise Nokia RAN platforms and equipment. Strong understanding of RAN architectures, including 4G LTE and 5G NR technologies. Experience with network automation tools and platforms. Familiarity with network orchestration and service orchestration concepts and technologies (eg, NFV, SDN, MANO, ETSI frameworks). Understanding of OSS/BSS systems and their integration with network elements, specifically Nokia NetAct, AMOS and its APIs. Experience with bulk provisioning Scripting into NetAct and understanding conflict/overload Knowledge and understanding of RAN Alliance interfaces such as O1, A1, O2 and M-Plane (R1) and how to implement rApp capability in a multi RAT/multi-vendor environment. An appreciation of how the Telecom Security Act (TSA) may impact RAN automation. Ability to work collaboratively in a team-oriented environment and engage with cross-functional teams. Strong problem-solving skills, with the ability to identify and resolve complex technical challenges. Desirable Skills: Experience in CI/CD pipelines for automation workflows. Hands-on experience with automation Scripting languages such as Python, Ansible, or similar tools. Knowledge of cloud-native architectures and virtualized RAN (vRAN). Familiarity with DevOps practices and Agile methodologies. Industry certifications appropriate for Nokia RAN Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
27/09/2024
Project-based
Radio Access Network (RAN) Nokia Technical Subject Matter Expert (SME) - Automation Team Location: Basingstoke area 2 days a week and 3 days remote Rate: £595-625 per day inside IR35Rate: £595-625 per day inside IR35 Job Description: My key client, a telecoms giant, are seeking a highly skilled Radio Access Network (RAN) Nokia Technical Subject Matter Expert (SME) to join their automation team. The ideal candidate will have deep expertise in Nokia RAN platforms and equipment, along with a strong understanding of Network Automation, Orchestration, and Service Management. As a key player in the team, you will drive the design and architecture of automation solutions for our mobile network, ensuring optimal performance, efficiency, and scalability. Key Responsibilities: Technical Expertise: Serve as the primary technical authority on RAN-related topics, with a focus on Nokia RAN platforms and equipment for the Mobile Automation Team. Automation Design: Collaborate with the Mobile Automation team to architect, design, and implement RAN automation solutions to streamline network operations, including provisioning, fault management, and performance optimization. Network Orchestration: Support and enhance network orchestration capabilities, working closely with the Mobile Automation team to integrate RAN functionalities into the broader service orchestration architecture. Service Orchestration: Contribute to the development of service orchestration strategies, ensuring seamless integration of RAN services within the automated network environment. Operational Support: Provide 3rd-line technical support for automated RAN systems, resolving complex issues and ensuring high availability of network services. Documentation & Training: Develop technical documentation and training materials to support the deployment and operation of RAN automation solutions. Collaboration: Work closely with cross-functional teams, including core network, IT, and field operations teams, to ensure alignment on automation goals and objectives. Continuous Improvement: Identify opportunities for improvement in RAN automation processes, tools, and technologies, staying updated on the latest trends in RAN automation and orchestration. Essential Skills & Qualifications: Proven experience in Radio Access Networks (RAN) with expertise Nokia RAN platforms and equipment. Strong understanding of RAN architectures, including 4G LTE and 5G NR technologies. Experience with network automation tools and platforms. Familiarity with network orchestration and service orchestration concepts and technologies (eg, NFV, SDN, MANO, ETSI frameworks). Understanding of OSS/BSS systems and their integration with network elements, specifically Nokia NetAct, AMOS and its APIs. Experience with bulk provisioning Scripting into NetAct and understanding conflict/overload Knowledge and understanding of RAN Alliance interfaces such as O1, A1, O2 and M-Plane (R1) and how to implement rApp capability in a multi RAT/multi-vendor environment. An appreciation of how the Telecom Security Act (TSA) may impact RAN automation. Ability to work collaboratively in a team-oriented environment and engage with cross-functional teams. Strong problem-solving skills, with the ability to identify and resolve complex technical challenges. Desirable Skills: Experience in CI/CD pipelines for automation workflows. Hands-on experience with automation Scripting languages such as Python, Ansible, or similar tools. Knowledge of cloud-native architectures and virtualized RAN (vRAN). Familiarity with DevOps practices and Agile methodologies. Industry certifications appropriate for Nokia RAN Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Senior Unified Communications Engineer York- Hybrid - 2 days a week onsite The role and its direct reports will be responsible for customer facing Unified Network based services such as Unified Communications, Telephony, Mobile Services and Video Conferencing. Development of the UC network strategy including network design and roadmap. Day to day operational performance of the UC network to agreed SLAs and KPIs. Changes to the UC network to meet ongoing business demands. Delivering continuous service improvement Emergency response to critical incidents. KNOWLEDGE AND EXPERIENCE Minimum of 5 years' experience supporting/managing UC networks and platforms for a large multi-site organisation. Experience working with Ring Central or other cloud based telephony systems such as 8x8 Experience working with On Prem phone systems - such as Avaya, Cisco Desirable - Mobile Management DDI Experience of managing a team. Experience of running and developing network security Demonstrable experience of delivering to and maintaining a UC strategy. Proven technical experience of local area networks, Internet services, telephone systems, call centre services, mobile services, video conferencing, telephony and other hardware and software. Experience of working with Third party providers of UC services. Unified communications solution implementation and service delivery. Managing and delivering fixed line and NGN/VGN services. Delivering mobile technology (hardware and services). Video conferencing solution architecture and delivery. SKILLS AND ABILITIES Strong demonstrable experience of managing/leading a UC network team. Coaching and mentoring skills. Possess exceptional communication skills, with the ability to engage different audiences at all levels. Able to demonstrate innovation by delivering ways of improving service quality, performance and resilience. Able to work under pressure with ability to multi-task in a demanding environment. QUALIFICATIONS CCNA Voice. M365 - Teams Voice Engineer or equivalent. (MS-720, 721). ITIL - V3/V4 Foundation. RingCentral certification - Desirable
27/09/2024
Full time
Senior Unified Communications Engineer York- Hybrid - 2 days a week onsite The role and its direct reports will be responsible for customer facing Unified Network based services such as Unified Communications, Telephony, Mobile Services and Video Conferencing. Development of the UC network strategy including network design and roadmap. Day to day operational performance of the UC network to agreed SLAs and KPIs. Changes to the UC network to meet ongoing business demands. Delivering continuous service improvement Emergency response to critical incidents. KNOWLEDGE AND EXPERIENCE Minimum of 5 years' experience supporting/managing UC networks and platforms for a large multi-site organisation. Experience working with Ring Central or other cloud based telephony systems such as 8x8 Experience working with On Prem phone systems - such as Avaya, Cisco Desirable - Mobile Management DDI Experience of managing a team. Experience of running and developing network security Demonstrable experience of delivering to and maintaining a UC strategy. Proven technical experience of local area networks, Internet services, telephone systems, call centre services, mobile services, video conferencing, telephony and other hardware and software. Experience of working with Third party providers of UC services. Unified communications solution implementation and service delivery. Managing and delivering fixed line and NGN/VGN services. Delivering mobile technology (hardware and services). Video conferencing solution architecture and delivery. SKILLS AND ABILITIES Strong demonstrable experience of managing/leading a UC network team. Coaching and mentoring skills. Possess exceptional communication skills, with the ability to engage different audiences at all levels. Able to demonstrate innovation by delivering ways of improving service quality, performance and resilience. Able to work under pressure with ability to multi-task in a demanding environment. QUALIFICATIONS CCNA Voice. M365 - Teams Voice Engineer or equivalent. (MS-720, 721). ITIL - V3/V4 Foundation. RingCentral certification - Desirable
Pensions Implementation Consultant - Configuration 6 month contract Inside IR35 Remote £520 per day My client, a well known UK consultancy is seeking a configuration consultant with pensions and defined benefit experience to join the team on a contract basis. The role: Gathering and interpreting client requirements and processes, and translating these into system solutions Managing system configuration activities and quality Delivering calculation automation Leading client implementation projects Facilitating internal and external system training, and provide appropriate documentation Troubleshooting and resolving client queries and issues Mentoring and coaching Implementation Analysts Conducting system configuration and testing quality control activities Supporting the technical development of our technology platforms through participation in analysis and design, and specification production for new and/or enhanced developments Undertaking system configuration and checking Your expertise: Must have configuration experience Implementation experience Must have strong Excel Solid client engagement experience Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
27/09/2024
Project-based
Pensions Implementation Consultant - Configuration 6 month contract Inside IR35 Remote £520 per day My client, a well known UK consultancy is seeking a configuration consultant with pensions and defined benefit experience to join the team on a contract basis. The role: Gathering and interpreting client requirements and processes, and translating these into system solutions Managing system configuration activities and quality Delivering calculation automation Leading client implementation projects Facilitating internal and external system training, and provide appropriate documentation Troubleshooting and resolving client queries and issues Mentoring and coaching Implementation Analysts Conducting system configuration and testing quality control activities Supporting the technical development of our technology platforms through participation in analysis and design, and specification production for new and/or enhanced developments Undertaking system configuration and checking Your expertise: Must have configuration experience Implementation experience Must have strong Excel Solid client engagement experience Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Technical Product Manager Hybrid | Manchester | £58k-£64k We are working with a major charity based in Manchester that is looking to bring on a Technical Product Manager to support their growing development team and growth of product features. With many new releases and strategies planned for the coming years, they are looking for a Product Owner or Product Manager with technical expertise, to work closely alongside their development team. The successful candidate will either come from a technical background (such as an ex-developer/engineer) or will have worked on multiple, highly technical projects, working closely with technical teams and being able to speak to them in technical terms. This client can offer an amazing culture, flexible working, 30 days holiday (+ bank holidays) benefits, 35-hour working week, flexible working hours, 11% matched pension, private medical insurance, and more! Requirements: 3+ years as a Product Owner or Product Manager Technical experience (either from a technical background or from working on technical projects) Onsite - happy to work 2 days a week onsite In Manchester Culture driven individual who is passionate about what they do and the company they work for Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding the next steps.
27/09/2024
Full time
Technical Product Manager Hybrid | Manchester | £58k-£64k We are working with a major charity based in Manchester that is looking to bring on a Technical Product Manager to support their growing development team and growth of product features. With many new releases and strategies planned for the coming years, they are looking for a Product Owner or Product Manager with technical expertise, to work closely alongside their development team. The successful candidate will either come from a technical background (such as an ex-developer/engineer) or will have worked on multiple, highly technical projects, working closely with technical teams and being able to speak to them in technical terms. This client can offer an amazing culture, flexible working, 30 days holiday (+ bank holidays) benefits, 35-hour working week, flexible working hours, 11% matched pension, private medical insurance, and more! Requirements: 3+ years as a Product Owner or Product Manager Technical experience (either from a technical background or from working on technical projects) Onsite - happy to work 2 days a week onsite In Manchester Culture driven individual who is passionate about what they do and the company they work for Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding the next steps.
Job Title: Radio Access Network (RAN) Ericsson Technical Subject Matter Expert (SME) - Automation Team Location: Basingstoke , 2 days a week and the rest from homeDay Rate: £595-£625 per day inside IR35 (Pay type is non-negotiable) Job Description My key client, a telecoms giant, are seeking a highly skilled Radio Access Network (RAN) Ericsson Technical Subject Matter Expert (SME) to join a dynamic automation team. You will require deep expertise in Ericsson RAN platforms and equipment, along with a strong understanding of Network Automation, Orchestration, and Service Management. As a key player in the team, you will drive the design and architecture of automation solutions for mobile network, ensuring optimal performance, efficiency, and scalability. Key Responsibilities Technical Expertise: Serve as the primary technical authority on RAN-related topics, with a focus on Ericsson RAN platforms and equipment for the Mobile Automation Team. Automation Design: Collaborate with the Mobile Automation team to architect, design, and implement RAN automation solutions to streamline network operations, including provisioning, fault management, and performance optimization. Network Orchestration: Support and enhance network orchestration capabilities, working closely with the Mobile Automation team to integrate RAN functionalities into the broader service orchestration architecture. Service Orchestration: Contribute to the development of service orchestration strategies, ensuring seamless integration of RAN services within the automated network environment. Operational Support: Provide 3rd-line technical support for automated RAN systems, resolving complex issues and ensuring high availability of network services. Documentation & Training: Develop technical documentation and training materials to support the deployment and operation of RAN automation solutions. Collaboration: Work closely with cross-functional teams, including core network, IT, and field operations teams, to ensure alignment on automation goals and objectives. Continuous Improvement: Identify opportunities for improvement in RAN automation processes, tools, and technologies, staying updated on the latest trends in RAN automation and orchestration. Essential Skills & Qualifications: Proven experience in Radio Access Networks (RAN) with expertise Ericsson RAN platforms and equipment. Strong understanding o RAN architectures, including 4G LTE and 5G NR technologies. Experience with network automation tools and platforms. Familiarity with network orchestration and service orchestration concepts and technologies (eg, NFV, SDN, MANO, ETSI frameworks). Understanding of OSS/BSS systems and their integration with network elements, specifically Ericsson ENM, AMOS and its APIs. Experience with bulk provisioning Scripting into ENM and understanding conflict/overload Knowledge and understanding of RAN Alliance interfaces such as O1, A1, O2 and M-Plane (R1) and how to implement rApp capability in a multi RAT/multi-vendor environment. An appreciation of how the Telecom Security Act (TSA) may impact RAN automation. Ability to work collaboratively in a team-oriented environment and engage with cross-functional teams. Strong problem-solving skills, with the ability to identify and resolve complex technical challenges. Desirable Skills: Experience in CI/CD pipelines for automation workflows. Hands-on experience with automation Scripting languages such as Python, Ansible, or similar tools. Knowledge of cloud-native architectures and virtualized RAN (vRAN). Familiarity with DevOps practices and Agile methodologies. Industry certifications such asEricsson Certified Associate. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
27/09/2024
Project-based
Job Title: Radio Access Network (RAN) Ericsson Technical Subject Matter Expert (SME) - Automation Team Location: Basingstoke , 2 days a week and the rest from homeDay Rate: £595-£625 per day inside IR35 (Pay type is non-negotiable) Job Description My key client, a telecoms giant, are seeking a highly skilled Radio Access Network (RAN) Ericsson Technical Subject Matter Expert (SME) to join a dynamic automation team. You will require deep expertise in Ericsson RAN platforms and equipment, along with a strong understanding of Network Automation, Orchestration, and Service Management. As a key player in the team, you will drive the design and architecture of automation solutions for mobile network, ensuring optimal performance, efficiency, and scalability. Key Responsibilities Technical Expertise: Serve as the primary technical authority on RAN-related topics, with a focus on Ericsson RAN platforms and equipment for the Mobile Automation Team. Automation Design: Collaborate with the Mobile Automation team to architect, design, and implement RAN automation solutions to streamline network operations, including provisioning, fault management, and performance optimization. Network Orchestration: Support and enhance network orchestration capabilities, working closely with the Mobile Automation team to integrate RAN functionalities into the broader service orchestration architecture. Service Orchestration: Contribute to the development of service orchestration strategies, ensuring seamless integration of RAN services within the automated network environment. Operational Support: Provide 3rd-line technical support for automated RAN systems, resolving complex issues and ensuring high availability of network services. Documentation & Training: Develop technical documentation and training materials to support the deployment and operation of RAN automation solutions. Collaboration: Work closely with cross-functional teams, including core network, IT, and field operations teams, to ensure alignment on automation goals and objectives. Continuous Improvement: Identify opportunities for improvement in RAN automation processes, tools, and technologies, staying updated on the latest trends in RAN automation and orchestration. Essential Skills & Qualifications: Proven experience in Radio Access Networks (RAN) with expertise Ericsson RAN platforms and equipment. Strong understanding o RAN architectures, including 4G LTE and 5G NR technologies. Experience with network automation tools and platforms. Familiarity with network orchestration and service orchestration concepts and technologies (eg, NFV, SDN, MANO, ETSI frameworks). Understanding of OSS/BSS systems and their integration with network elements, specifically Ericsson ENM, AMOS and its APIs. Experience with bulk provisioning Scripting into ENM and understanding conflict/overload Knowledge and understanding of RAN Alliance interfaces such as O1, A1, O2 and M-Plane (R1) and how to implement rApp capability in a multi RAT/multi-vendor environment. An appreciation of how the Telecom Security Act (TSA) may impact RAN automation. Ability to work collaboratively in a team-oriented environment and engage with cross-functional teams. Strong problem-solving skills, with the ability to identify and resolve complex technical challenges. Desirable Skills: Experience in CI/CD pipelines for automation workflows. Hands-on experience with automation Scripting languages such as Python, Ansible, or similar tools. Knowledge of cloud-native architectures and virtualized RAN (vRAN). Familiarity with DevOps practices and Agile methodologies. Industry certifications such asEricsson Certified Associate. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Infrastructure Technical Specialist - 6 Month Fixed Term Contract - FTC - Immediate Start! Key Focus: Intune, Autopilot, Imminent Windows 11 Rollout Project to Lead & Manage Projects around MDM & Intelligent Workplace Solutions! To £53,000 (pro-rata) + 20% Bonus + Excellent Company Benefits & Discounts + Hybrid Working (Benefits include, 20% Bonus, Pension, Paid Holiday to start, High Street Shopping Discounts and Free Shares! Additionally, a free Employee Helpline- to support you with whatever life throws at you). Infrastructure/Technical: Windows Server OS Platforms 2012, 2016, 2019 and going to 2022, Windows Client OS Platforms and Apple iOS platform, High-Level proficiency with PowerShell coupled with the ability to Automate and Optimise processes, Mobile Device Management (Intune, Cisco Meraki), Autopilot (or Intune) Device Pre-Provisioning, Active Directory DNS Configuration & Management as well as Group Policy Management. Enterprise AV Management (Defender), Microsoft System Centre expertise along with MS Endpoint, Microsoft Azure administration, Office 365 Management, SharePoint & Teams Administration, Legacy experience with Exchange & Exchange Online Administration, Virtualisation - Hyper-V ideally or VMware. Networking: Good understanding of networking fundamentals (LAN/WAN/Wi-Fi), Exposure to MPLS & SD-WAN networks, Cisco Umbrella. The client is one of the UK's leading Leisure and Retail organisations who regularly generate £2BN turnover per annum from over 1,600 outlets across the UK. They are seeking to onboard an experienced Infrastructure Technical Specialist responsible for managing and supporting their Microsoft environment and Infrastructure platform as well as other key services including PowerShell and Automated access for a 4000 plus user base. This is a 6 Month Fixed Term Contract and Hybrid role reporting the Technical Services Manager in their Birmingham City Centre HQ. Working in an IT Support Team of 8 Engineers that includes a team consisting of Cloud, Infrastructure and Network Specialists. As part the Infrastructure Team you will take a lead in driving Technical Support/Automation, owning and managing the Infrastructure platforms, keeping them optimised and efficient. Your Key Technical Experience will involve Microsoft/Windows Genealogy including Infrastructure Skills: Windows Server OS Platforms 2012, 2016, 2019 and going to 2022 Windows Client OS Platforms and Apple iOS platform High-Level proficiency with PowerShell coupled with the ability to Automate and Optimise processes Mobile Device Management (Intune, Cisco Meraki) Autopilot (or Intune) Device Pre-Provisioning Active Directory DNS Configuration & Management as well as Group Policy Management Enterprise AV Management (Defender) Microsoft System Centre expertise along with MS Endpoint Microsoft Azure administration Office 365 Management SharePoint & Teams Administration Legacy experience with Exchange & Exchange Online Administration Virtualisation - Hyper-V ideally or VMware Highly Desirable for this Infrastructure Technical Specialist role include: Certification in Microsoft Infrastructure (AZ-), Modern Work (MS-) or equivalent IT qualification Apple MacOS Server Good understanding of networking fundamentals (LAN/WAN/Wi-Fi) Exposure to MPLS & SD-WAN networks Cisco Umbrella Cisco SecureConnect VPN Retail and EPOS exposure This is an excellent role, with a great Team in an employee focused organisation! CALL EXPERIS IT TODAY ON FOR MORE INFORMATION
27/09/2024
Infrastructure Technical Specialist - 6 Month Fixed Term Contract - FTC - Immediate Start! Key Focus: Intune, Autopilot, Imminent Windows 11 Rollout Project to Lead & Manage Projects around MDM & Intelligent Workplace Solutions! To £53,000 (pro-rata) + 20% Bonus + Excellent Company Benefits & Discounts + Hybrid Working (Benefits include, 20% Bonus, Pension, Paid Holiday to start, High Street Shopping Discounts and Free Shares! Additionally, a free Employee Helpline- to support you with whatever life throws at you). Infrastructure/Technical: Windows Server OS Platforms 2012, 2016, 2019 and going to 2022, Windows Client OS Platforms and Apple iOS platform, High-Level proficiency with PowerShell coupled with the ability to Automate and Optimise processes, Mobile Device Management (Intune, Cisco Meraki), Autopilot (or Intune) Device Pre-Provisioning, Active Directory DNS Configuration & Management as well as Group Policy Management. Enterprise AV Management (Defender), Microsoft System Centre expertise along with MS Endpoint, Microsoft Azure administration, Office 365 Management, SharePoint & Teams Administration, Legacy experience with Exchange & Exchange Online Administration, Virtualisation - Hyper-V ideally or VMware. Networking: Good understanding of networking fundamentals (LAN/WAN/Wi-Fi), Exposure to MPLS & SD-WAN networks, Cisco Umbrella. The client is one of the UK's leading Leisure and Retail organisations who regularly generate £2BN turnover per annum from over 1,600 outlets across the UK. They are seeking to onboard an experienced Infrastructure Technical Specialist responsible for managing and supporting their Microsoft environment and Infrastructure platform as well as other key services including PowerShell and Automated access for a 4000 plus user base. This is a 6 Month Fixed Term Contract and Hybrid role reporting the Technical Services Manager in their Birmingham City Centre HQ. Working in an IT Support Team of 8 Engineers that includes a team consisting of Cloud, Infrastructure and Network Specialists. As part the Infrastructure Team you will take a lead in driving Technical Support/Automation, owning and managing the Infrastructure platforms, keeping them optimised and efficient. Your Key Technical Experience will involve Microsoft/Windows Genealogy including Infrastructure Skills: Windows Server OS Platforms 2012, 2016, 2019 and going to 2022 Windows Client OS Platforms and Apple iOS platform High-Level proficiency with PowerShell coupled with the ability to Automate and Optimise processes Mobile Device Management (Intune, Cisco Meraki) Autopilot (or Intune) Device Pre-Provisioning Active Directory DNS Configuration & Management as well as Group Policy Management Enterprise AV Management (Defender) Microsoft System Centre expertise along with MS Endpoint Microsoft Azure administration Office 365 Management SharePoint & Teams Administration Legacy experience with Exchange & Exchange Online Administration Virtualisation - Hyper-V ideally or VMware Highly Desirable for this Infrastructure Technical Specialist role include: Certification in Microsoft Infrastructure (AZ-), Modern Work (MS-) or equivalent IT qualification Apple MacOS Server Good understanding of networking fundamentals (LAN/WAN/Wi-Fi) Exposure to MPLS & SD-WAN networks Cisco Umbrella Cisco SecureConnect VPN Retail and EPOS exposure This is an excellent role, with a great Team in an employee focused organisation! CALL EXPERIS IT TODAY ON FOR MORE INFORMATION
At Harvey Nash our client is looking to recruit a Microsoft Dynamics 365 Business Systems Developer (CE) on a full time basis. This role is a hands-on technical position responsible for delivering service improvement activities for Dynamics 365 CE services in both project and business environments. You will gain a strong understanding of the product while working within our clients continuous delivery methodology. Collaborating across IT and the business, you'll gather requirements, identify opportunities, and implement, test, and document service improvements for Dynamics 365 services Some responsibilities include: Implement and configure Microsoft Dynamics 365 Customer Engagement modules to fulfil business requirements, including entities, forms, views, workflows, Power Automate flows, and business rules. Develop custom plugins, workflows, Power Automate flows, and JavaScript to enhance D365 CE functionality, ensuring code is efficient, reusable, and well-documented. Integrate D365 CE with other applications and systems using tools such as Azure Logic Apps, Power Automate, and custom APIs. Manage the D365 CE release process in close collaboration with service providers and the Digital Transformation team. Provide ongoing support and maintenance for D365 CE applications, troubleshooting issues and implementing fixes and enhancements. Define Dynamics 365 by applying best practices and industry standards, including the Microsoft Well-Architected Framework, security controls, and global data residency regulations, while supporting the business in its transition from Legacy services. I am seeking a candidate with experience in delivering service improvements across Dynamics 365 Customer Engagement (CE) platform, business functions, knowledge of software life cycle methodologies, and strong technical documentation skills are required. Has a proficiency in programming languages such as C#, JavaScript, and JSON is essential, along with experience in Dynamics CRM, Power Platform, and Azure integration. If you would be interested in learning more about this role then please send me your up to date CV for further review.
27/09/2024
Full time
At Harvey Nash our client is looking to recruit a Microsoft Dynamics 365 Business Systems Developer (CE) on a full time basis. This role is a hands-on technical position responsible for delivering service improvement activities for Dynamics 365 CE services in both project and business environments. You will gain a strong understanding of the product while working within our clients continuous delivery methodology. Collaborating across IT and the business, you'll gather requirements, identify opportunities, and implement, test, and document service improvements for Dynamics 365 services Some responsibilities include: Implement and configure Microsoft Dynamics 365 Customer Engagement modules to fulfil business requirements, including entities, forms, views, workflows, Power Automate flows, and business rules. Develop custom plugins, workflows, Power Automate flows, and JavaScript to enhance D365 CE functionality, ensuring code is efficient, reusable, and well-documented. Integrate D365 CE with other applications and systems using tools such as Azure Logic Apps, Power Automate, and custom APIs. Manage the D365 CE release process in close collaboration with service providers and the Digital Transformation team. Provide ongoing support and maintenance for D365 CE applications, troubleshooting issues and implementing fixes and enhancements. Define Dynamics 365 by applying best practices and industry standards, including the Microsoft Well-Architected Framework, security controls, and global data residency regulations, while supporting the business in its transition from Legacy services. I am seeking a candidate with experience in delivering service improvements across Dynamics 365 Customer Engagement (CE) platform, business functions, knowledge of software life cycle methodologies, and strong technical documentation skills are required. Has a proficiency in programming languages such as C#, JavaScript, and JSON is essential, along with experience in Dynamics CRM, Power Platform, and Azure integration. If you would be interested in learning more about this role then please send me your up to date CV for further review.
This is a fantastic opportunity for a SAP Managed Services Development (ABAP) Team Lead to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. * Candidates must be able to work in the UK without restrictions.* Role Info: SAP Managed Services Development (ABAP) Team Lead UK Remote/Occasional Visits to Office and Client Sites as Required £70,000 per annum Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As a Managed Services Team Lead, you will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support Consultants delivering to a multitude of SAP ECC & S4 HANA customers. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as undertake the day-to-day management aspects that the post requires. This will be a home-based role, managing remote and offshore consultants within your dedicated team. Your Day-to-Day Responsibilities will include: + Providing a high level of 2nd & 3rd line advisory and consultative support to the UK Customer install base + Providing estimates and communicating deliverable status to stakeholders + Analysing, configuring and implementing appropriate solutions with the support of the Functional and Development Consultants when applicable + Testing and documenting new solutions prior to assigning back to the customer + Communicating with customers and Service Delivery Managers, keeping all parties up-to-date with progress of deliverables + Problem solving and using your own initiative to look for solutions/opportunities + Understanding business processes to arrange your own tasks and workload + Feeding back potential solutions in a logical way for both technical and non-technical audiences + Displaying leadership skills to support & guide junior team members About you: + 8+ years' experience developing SAP technical solutions for back and Front End solutions + Able to demonstrate leadership in design of complex technical solutions + Excellent verbal and interpersonal communication skills + Experience of Object Oriented programming and report writing using ALV and ABAP lists + Experience of generating Outputs using SapScripts, Smartforms & AdobeForms + Experience of developing workflow solutions + Experience of interfacing core SAP directly with external systems, and via PI/PO + Exposure to SAP C4C & CPI + Experience of SAP Enhancement Framework/techniques to modify code SAP + Experience of SAP Fiori, UI5, CDS Views, Custom apps, In app extensibility framework,Java/React js + Cross functional knowledge across SAP Functional Modules + Proven experience in a combined customer service handling/functional support role + Ability to perform peer reviews of proposed and delivered solutions + Capable of managing own workload with minimal supervision to tight deadlines + Able to prioritise and distribute team workload effectively + ITIL knowledge or certification is essential Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
27/09/2024
Full time
This is a fantastic opportunity for a SAP Managed Services Development (ABAP) Team Lead to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. * Candidates must be able to work in the UK without restrictions.* Role Info: SAP Managed Services Development (ABAP) Team Lead UK Remote/Occasional Visits to Office and Client Sites as Required £70,000 per annum Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As a Managed Services Team Lead, you will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support Consultants delivering to a multitude of SAP ECC & S4 HANA customers. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as undertake the day-to-day management aspects that the post requires. This will be a home-based role, managing remote and offshore consultants within your dedicated team. Your Day-to-Day Responsibilities will include: + Providing a high level of 2nd & 3rd line advisory and consultative support to the UK Customer install base + Providing estimates and communicating deliverable status to stakeholders + Analysing, configuring and implementing appropriate solutions with the support of the Functional and Development Consultants when applicable + Testing and documenting new solutions prior to assigning back to the customer + Communicating with customers and Service Delivery Managers, keeping all parties up-to-date with progress of deliverables + Problem solving and using your own initiative to look for solutions/opportunities + Understanding business processes to arrange your own tasks and workload + Feeding back potential solutions in a logical way for both technical and non-technical audiences + Displaying leadership skills to support & guide junior team members About you: + 8+ years' experience developing SAP technical solutions for back and Front End solutions + Able to demonstrate leadership in design of complex technical solutions + Excellent verbal and interpersonal communication skills + Experience of Object Oriented programming and report writing using ALV and ABAP lists + Experience of generating Outputs using SapScripts, Smartforms & AdobeForms + Experience of developing workflow solutions + Experience of interfacing core SAP directly with external systems, and via PI/PO + Exposure to SAP C4C & CPI + Experience of SAP Enhancement Framework/techniques to modify code SAP + Experience of SAP Fiori, UI5, CDS Views, Custom apps, In app extensibility framework,Java/React js + Cross functional knowledge across SAP Functional Modules + Proven experience in a combined customer service handling/functional support role + Ability to perform peer reviews of proposed and delivered solutions + Capable of managing own workload with minimal supervision to tight deadlines + Able to prioritise and distribute team workload effectively + ITIL knowledge or certification is essential Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Role Overview We have an exciting opportunity for a Support Developer to join our growing Managed Services team. You will have ideally worked in a Support Development role previously, however if you're a great developer with a passion for service and quality, then you will be a great fit. The role will be to work alongside our analysts, architects, developers and technical consultants to support, maintain and deliver high quality cloud-based solutions to help our customers become more successful. Responsibilities Develop tools and automation capabilities for our customers internal and client facing applications to improve their overall supportability and empower our client's Service Desk Agents to perform more first time fixes Diagnose and fix issues in complex technical environments following DevOps principals and best practices Carry out maintenance and improvement tasks on the solutions and platforms we support Assist with the transition from development into production by identifying and creating any necessary documentation and tooling required to support deployment About you Proficiency in developing and deploying .NET applications, or supporting .NET applications Expertise in developing or supporting applications in Microsoft Azure An understanding across of the following areas: Front End web development and support using C# Working with SQL databases Skills with Infrastructure as Code tools such as ARM, Bicep or Terraform Configuring CI/CD pipelines Familiarity with ALM tools such as Azure DevOps or Jira Proactive monitoring including performance monitoring of applications Knowledge and experience of the following would be advantageous: Azure DevOps Engineer (AZ-400) certification Blazor, React or Angular JavaScript frameworks NoSQL databases such as Cosmos DB CI/CD tools such as Jenkins or GitHub Actions Cloud Services from Azure or AWS SharePoint On Premise and Online Windows PowerShell Modern JavaScript Libraries like Vue.js, Docker and Kubernetes O.L.I.D design principles and modern design patterns What we look for in our people Strong alignment with FSP values and ethos Commitment to teamwork, quality and mutual success Proactivity with an ability to operate with pace and energy Strong communication and interpersonal skills Excellent planning and organisational skills Dedication to excellence and quality Who are FSP? Founded in 2012, FSP Consulting Services (FSP) is a best-in-class digital transformation and cyber consultancy specialist combining real world experience in business strategy, change and adoption and digital solution delivery with a strong culture and social purpose. As a long-standing Microsoft Solutions Partner, our portfolio of modern workplace, cloud, data, and cyber security offerings, alongside trusted managed services delivery, is driving change for high-profile clients in both the public and private sector. Our work is founded on the commitment to deliver positive impact for both organisations and their people. As an employee-first organisation, FSP is committed to creating a culture of True Belonging, Excellence Everywhere, and Creating Opportunity. We are proud to have been recognised by Best Companies as a 3-star 'World Class' workplace (their highest level of accreditation) in 2024, 2023 and 2022. We were also awarded No.1 Best Company to Work For in the UK, in the Technology sector and in the South East (Regional League Table) in 2023. We have also been recognised three times as No.1 Best Workplace in the UK by Great Place to Work®. Find out more about our awards via our website. Why work for FSP? At FSP, we are committed to providing: A collaborative and supportive environment in which you can grow and develop your career The tools and opportunity to do work you can be proud of A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience Hybrid working - we empower you to make smart choices about when and where to work to achieve great results Industry leading coaching and mentoring Plus the excellent benefits package we offer
27/09/2024
Full time
Role Overview We have an exciting opportunity for a Support Developer to join our growing Managed Services team. You will have ideally worked in a Support Development role previously, however if you're a great developer with a passion for service and quality, then you will be a great fit. The role will be to work alongside our analysts, architects, developers and technical consultants to support, maintain and deliver high quality cloud-based solutions to help our customers become more successful. Responsibilities Develop tools and automation capabilities for our customers internal and client facing applications to improve their overall supportability and empower our client's Service Desk Agents to perform more first time fixes Diagnose and fix issues in complex technical environments following DevOps principals and best practices Carry out maintenance and improvement tasks on the solutions and platforms we support Assist with the transition from development into production by identifying and creating any necessary documentation and tooling required to support deployment About you Proficiency in developing and deploying .NET applications, or supporting .NET applications Expertise in developing or supporting applications in Microsoft Azure An understanding across of the following areas: Front End web development and support using C# Working with SQL databases Skills with Infrastructure as Code tools such as ARM, Bicep or Terraform Configuring CI/CD pipelines Familiarity with ALM tools such as Azure DevOps or Jira Proactive monitoring including performance monitoring of applications Knowledge and experience of the following would be advantageous: Azure DevOps Engineer (AZ-400) certification Blazor, React or Angular JavaScript frameworks NoSQL databases such as Cosmos DB CI/CD tools such as Jenkins or GitHub Actions Cloud Services from Azure or AWS SharePoint On Premise and Online Windows PowerShell Modern JavaScript Libraries like Vue.js, Docker and Kubernetes O.L.I.D design principles and modern design patterns What we look for in our people Strong alignment with FSP values and ethos Commitment to teamwork, quality and mutual success Proactivity with an ability to operate with pace and energy Strong communication and interpersonal skills Excellent planning and organisational skills Dedication to excellence and quality Who are FSP? Founded in 2012, FSP Consulting Services (FSP) is a best-in-class digital transformation and cyber consultancy specialist combining real world experience in business strategy, change and adoption and digital solution delivery with a strong culture and social purpose. As a long-standing Microsoft Solutions Partner, our portfolio of modern workplace, cloud, data, and cyber security offerings, alongside trusted managed services delivery, is driving change for high-profile clients in both the public and private sector. Our work is founded on the commitment to deliver positive impact for both organisations and their people. As an employee-first organisation, FSP is committed to creating a culture of True Belonging, Excellence Everywhere, and Creating Opportunity. We are proud to have been recognised by Best Companies as a 3-star 'World Class' workplace (their highest level of accreditation) in 2024, 2023 and 2022. We were also awarded No.1 Best Company to Work For in the UK, in the Technology sector and in the South East (Regional League Table) in 2023. We have also been recognised three times as No.1 Best Workplace in the UK by Great Place to Work®. Find out more about our awards via our website. Why work for FSP? At FSP, we are committed to providing: A collaborative and supportive environment in which you can grow and develop your career The tools and opportunity to do work you can be proud of A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience Hybrid working - we empower you to make smart choices about when and where to work to achieve great results Industry leading coaching and mentoring Plus the excellent benefits package we offer