Design Engineering Manager - £700 - £800 per day inside IR35 - 12 months (extension highly likely) - East Lancashire/Manchester - Hybrid working (3 days onsite a week) - Sector: Hazardous Material Yolk recruitment is recruiting for an Design Engineering Manager to work with a world leader in manufacturing. This is an exciting opportunity to provide oversight and direction of all engineering execution activities including safety in design, design standards and on time on budget on quality. You will coordinate, lead, and progress all engineering activities including Front End design, detail design and execution. This will be done with in-house resources as well as through consultants and contractors appointed to conduct design and construction for capital projects. Responsibilities: Accountable to the Project Manager(s) for the delivery performance of design and engineering of projects in a complex and regulated industry Ensures effective technical coordination with EPCM contractors, internal team and third-party representatives. Lead the internal and/or external problem-solving necessary to arrive at appropriate engineering decisions. Conduct studies to determine the requirements of new/modified facilities, equipment and systems. Ensure the relevant specification documents are prepared in adherence to procedures. Be a single point of contact for all the engineering issues associated with the projects Lead engineering and technical dialogue with external parties including working with Procurement and Commercial Management in dialogue with equipment vendors Engaging with the key functions outside the EPC team including Operations, Quality, Supply Chain etc such that the design meets their expectations. Managing Design change control, close out of hazard study items, addressing TQs and open issues Identification of Risks and Opportunity issues which may affect schedule, cost, performance or quality. Lead delivery of diverse engineering operational improvements in line performance, compliance & standards Core Skills: At least 5 years' experience managing and leading a multi-disciplinary engineering team through the full project life cycle. At least 5-10 years' experience as lead engineer in Front End Engineering and Detail Engineering on batch chemical or primary pharmaceutical projects of total value £5-60M+ Demonstrated experience in delivering a complex large engineering scope in a complex, multi-stakeholder brownfield site with continuously operated process facilities Proven knowledge and experience of capital projects and operations within highly regulated and high hazard industries Desirable Skills: Owner experience in working with EPCM contractors. Membership of recognised engineering institution. Bachelor's degree in Engineering or related field of equivalent experience
28/06/2024
Project-based
Design Engineering Manager - £700 - £800 per day inside IR35 - 12 months (extension highly likely) - East Lancashire/Manchester - Hybrid working (3 days onsite a week) - Sector: Hazardous Material Yolk recruitment is recruiting for an Design Engineering Manager to work with a world leader in manufacturing. This is an exciting opportunity to provide oversight and direction of all engineering execution activities including safety in design, design standards and on time on budget on quality. You will coordinate, lead, and progress all engineering activities including Front End design, detail design and execution. This will be done with in-house resources as well as through consultants and contractors appointed to conduct design and construction for capital projects. Responsibilities: Accountable to the Project Manager(s) for the delivery performance of design and engineering of projects in a complex and regulated industry Ensures effective technical coordination with EPCM contractors, internal team and third-party representatives. Lead the internal and/or external problem-solving necessary to arrive at appropriate engineering decisions. Conduct studies to determine the requirements of new/modified facilities, equipment and systems. Ensure the relevant specification documents are prepared in adherence to procedures. Be a single point of contact for all the engineering issues associated with the projects Lead engineering and technical dialogue with external parties including working with Procurement and Commercial Management in dialogue with equipment vendors Engaging with the key functions outside the EPC team including Operations, Quality, Supply Chain etc such that the design meets their expectations. Managing Design change control, close out of hazard study items, addressing TQs and open issues Identification of Risks and Opportunity issues which may affect schedule, cost, performance or quality. Lead delivery of diverse engineering operational improvements in line performance, compliance & standards Core Skills: At least 5 years' experience managing and leading a multi-disciplinary engineering team through the full project life cycle. At least 5-10 years' experience as lead engineer in Front End Engineering and Detail Engineering on batch chemical or primary pharmaceutical projects of total value £5-60M+ Demonstrated experience in delivering a complex large engineering scope in a complex, multi-stakeholder brownfield site with continuously operated process facilities Proven knowledge and experience of capital projects and operations within highly regulated and high hazard industries Desirable Skills: Owner experience in working with EPCM contractors. Membership of recognised engineering institution. Bachelor's degree in Engineering or related field of equivalent experience
Role: Field Service Manager Location: Dundee Salary: circa £50k, but accepting all applications Onsite: 3x days per week min About the role We are seeking experienced and dedicated Field Service Manager to lead the delivery of best-in-class customer experience for our global customer base, across the product range. This role will be responsible for managing the activities of the in-house service team and developing third party service partners to ensure the timely delivery of both planned and unplanned maintenance, installation, and repair activities. Developing the tools, documentation, and standard operating procedures to ensure ahigh quality work, detailed record keeping is kept to feedback into continuous engineering improvement. Deliver remote product support to clients and ensure that appropriate documentation is created to ensure the development of organisational knowledge. Responsible for receiving and managing customer spares orders and upgrade requests; working closely with the sales team. Responsibilities of the role: Team Leadership and Development: Supervise and mentor a team of field engineers, fostering a culture of collaboration, accountability, and continuous learning. Conduct performance evaluations, set goals, and provide regular feedback to team members, promoting individual growth and career development. Service Delivery and Quality Assurance: Oversee the execution of field service activities, ensuring adherence to timelines, budgets, and quality standards. Implement best practices and quality assurance processes to deliver exceptional service and uphold the company's reputation for excellence. Client Management: Build and maintain strong relationships with clients, acting as the primary point of contact for field service-related matters. Understand client needs, expectations, and feedback to tailor engineering solutions that meet their specific requirements. Project Planning and Resource Management: Collaborate with project managers to manage resource allocation, and scheduling to ensure efficient service delivery. Process Improvement: Identify opportunities for process optimization and efficiency gains in field service delivery and project execution. Implement continuous improvement initiatives to enhance engineering service operations. Health and Safety Compliance: Promote and enforce a strong safety culture, ensuring adherence to all health and safety regulations and protocols. Experience & Skills: Proven experience in field service role or field service management Previous experience in a managerial or supervisory position, demonstrating strong leadership and team-building skills. Excellent communication, interpersonal, and customer relations skills. In-depth knowledge of field service practice. Ability to manage multiple projects simultaneously and prioritize tasks effectively. Proficiency in Jira Service Management or similar issue tracking software. Strong analytical and problem-solving abilities to support remote support of clients. Familiarity with health and safety regulations and compliance. Commitment to delivering high-quality field service and achieving client satisfaction. Excellent PC, MS Office skills, coupled with bespoke programming or design software experience. Good working knowledge of legislation, British standards, European standards, and international standards. Experienced to work in complex project environments with and managing third-party vendors and subcontractors. Able to analyse data using sound statistical methodology and effectively present technical information. Experience in aquaculture, agriculture, marine or offshore industries would be beneficial. How to apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
28/06/2024
Full time
Role: Field Service Manager Location: Dundee Salary: circa £50k, but accepting all applications Onsite: 3x days per week min About the role We are seeking experienced and dedicated Field Service Manager to lead the delivery of best-in-class customer experience for our global customer base, across the product range. This role will be responsible for managing the activities of the in-house service team and developing third party service partners to ensure the timely delivery of both planned and unplanned maintenance, installation, and repair activities. Developing the tools, documentation, and standard operating procedures to ensure ahigh quality work, detailed record keeping is kept to feedback into continuous engineering improvement. Deliver remote product support to clients and ensure that appropriate documentation is created to ensure the development of organisational knowledge. Responsible for receiving and managing customer spares orders and upgrade requests; working closely with the sales team. Responsibilities of the role: Team Leadership and Development: Supervise and mentor a team of field engineers, fostering a culture of collaboration, accountability, and continuous learning. Conduct performance evaluations, set goals, and provide regular feedback to team members, promoting individual growth and career development. Service Delivery and Quality Assurance: Oversee the execution of field service activities, ensuring adherence to timelines, budgets, and quality standards. Implement best practices and quality assurance processes to deliver exceptional service and uphold the company's reputation for excellence. Client Management: Build and maintain strong relationships with clients, acting as the primary point of contact for field service-related matters. Understand client needs, expectations, and feedback to tailor engineering solutions that meet their specific requirements. Project Planning and Resource Management: Collaborate with project managers to manage resource allocation, and scheduling to ensure efficient service delivery. Process Improvement: Identify opportunities for process optimization and efficiency gains in field service delivery and project execution. Implement continuous improvement initiatives to enhance engineering service operations. Health and Safety Compliance: Promote and enforce a strong safety culture, ensuring adherence to all health and safety regulations and protocols. Experience & Skills: Proven experience in field service role or field service management Previous experience in a managerial or supervisory position, demonstrating strong leadership and team-building skills. Excellent communication, interpersonal, and customer relations skills. In-depth knowledge of field service practice. Ability to manage multiple projects simultaneously and prioritize tasks effectively. Proficiency in Jira Service Management or similar issue tracking software. Strong analytical and problem-solving abilities to support remote support of clients. Familiarity with health and safety regulations and compliance. Commitment to delivering high-quality field service and achieving client satisfaction. Excellent PC, MS Office skills, coupled with bespoke programming or design software experience. Good working knowledge of legislation, British standards, European standards, and international standards. Experienced to work in complex project environments with and managing third-party vendors and subcontractors. Able to analyse data using sound statistical methodology and effectively present technical information. Experience in aquaculture, agriculture, marine or offshore industries would be beneficial. How to apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Request Technology - Craig Johnson
Franklin Park, Illinois
*We are unable to sponsor for permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking an SAP Functional Architect with PLM/QM experience. Candidate will provide leadership and support for the development of enterprise systems that support efficient and effective business processes. Interacts directly and self-sufficiently with user management, IT Management, and the IT technical staff to identify needs and create a business case in support of strategic and tactical plans. Works with the Executive IT team, Project Manager, and executive process experts to lead the effort for all Business Systems project activities. Responsibilities: Keeps current on existing system platforms and with new advancements and capabilities relevant to functional area's. Supports development quality assurance and production business systems issues and the support of new implementations. Develops and mentor IT resources, sets annual goals and measures for team. Serves as a focal point and primary liaison with the CIO on all the business systems strategies and tasks planned and coordinated by the Information Technology Department. Ensures that all new reports and changes to reports are done without duplicating reports that already exist. Leads the effort to develop application system security for respective area of the business. Accountable to ensure appropriate application security is in place and in line with company policies and applicable regulations. Mentor and train business users. Helps lead the management staff on the evolution of management, decision support, and transaction systems and how these relate to business process design and redesign. Ability to work with business stakeholders to continuously improve or reengineer business processes in line with best-in-class business model. Possess a high degree of understanding of IT development techniques such as SAP configuration and the SAP Implementation Management Guide (IMG). Must be capable of carrying out SAP system configuration changes in a given discipline (eg, PLM, IPS, ECTR, Quality, Finance, Manufacturing, Sales etc.) while able to lead the effort of all Business Analysts on staff. Comprehensive functional and technical experience with SAP ECC, PLM(NWBC), SAP Engineering control center (ECTR), CAD (Creo), PLM, QM, IPS Ticket system, Document Management systems, Workflows, Part Generation tools, Conversion Servers (Cideon, .riess) and Engineering Record. Responsible for system configuration and development in line with business end user requirements. Ensures transaction appropriateness and integrity while also ensuring the appropriateness of access security. Ensures that documentation of all work done is sufficient to ensure efficient business continuance should personal changes occur. Documents current business process and incorporates new process changes as needed. Coordinates with business stakeholders to identify requirements, build business/use cases and identify costs, return-on-investment, and KPI's to measure benefit realization. Assesses business needs resulting from as-is business process analysis and how improved business processes, support systems, and technology can improve them. Qualifications: Bachelor's Degree in Bachelor's degree in engineering/computer science or business administration. 5+ Years Relevant Experience Hands-on enterprise systems experience with at least one full life cycle implementation of SAP (PLM/ECTR/IPS/Workflow). A solid, practical, hands-on understanding of R&D and New Product Development for a manufacturing company. Ability to work with and lead others in a matrixed management environment Deep knowledge of business case development/Change management - including the development of return on investment (ROI) scenarios. Detailed understanding of enterprise systems including the ability to develop and configure the solutions specific to R&D/NPDI, PLM, IPS, ECTR, Quality Management Module, Workflows, and Engineering). High degree of skill regarding communication, Change Management, and business process redesign.
27/06/2024
Full time
*We are unable to sponsor for permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking an SAP Functional Architect with PLM/QM experience. Candidate will provide leadership and support for the development of enterprise systems that support efficient and effective business processes. Interacts directly and self-sufficiently with user management, IT Management, and the IT technical staff to identify needs and create a business case in support of strategic and tactical plans. Works with the Executive IT team, Project Manager, and executive process experts to lead the effort for all Business Systems project activities. Responsibilities: Keeps current on existing system platforms and with new advancements and capabilities relevant to functional area's. Supports development quality assurance and production business systems issues and the support of new implementations. Develops and mentor IT resources, sets annual goals and measures for team. Serves as a focal point and primary liaison with the CIO on all the business systems strategies and tasks planned and coordinated by the Information Technology Department. Ensures that all new reports and changes to reports are done without duplicating reports that already exist. Leads the effort to develop application system security for respective area of the business. Accountable to ensure appropriate application security is in place and in line with company policies and applicable regulations. Mentor and train business users. Helps lead the management staff on the evolution of management, decision support, and transaction systems and how these relate to business process design and redesign. Ability to work with business stakeholders to continuously improve or reengineer business processes in line with best-in-class business model. Possess a high degree of understanding of IT development techniques such as SAP configuration and the SAP Implementation Management Guide (IMG). Must be capable of carrying out SAP system configuration changes in a given discipline (eg, PLM, IPS, ECTR, Quality, Finance, Manufacturing, Sales etc.) while able to lead the effort of all Business Analysts on staff. Comprehensive functional and technical experience with SAP ECC, PLM(NWBC), SAP Engineering control center (ECTR), CAD (Creo), PLM, QM, IPS Ticket system, Document Management systems, Workflows, Part Generation tools, Conversion Servers (Cideon, .riess) and Engineering Record. Responsible for system configuration and development in line with business end user requirements. Ensures transaction appropriateness and integrity while also ensuring the appropriateness of access security. Ensures that documentation of all work done is sufficient to ensure efficient business continuance should personal changes occur. Documents current business process and incorporates new process changes as needed. Coordinates with business stakeholders to identify requirements, build business/use cases and identify costs, return-on-investment, and KPI's to measure benefit realization. Assesses business needs resulting from as-is business process analysis and how improved business processes, support systems, and technology can improve them. Qualifications: Bachelor's Degree in Bachelor's degree in engineering/computer science or business administration. 5+ Years Relevant Experience Hands-on enterprise systems experience with at least one full life cycle implementation of SAP (PLM/ECTR/IPS/Workflow). A solid, practical, hands-on understanding of R&D and New Product Development for a manufacturing company. Ability to work with and lead others in a matrixed management environment Deep knowledge of business case development/Change management - including the development of return on investment (ROI) scenarios. Detailed understanding of enterprise systems including the ability to develop and configure the solutions specific to R&D/NPDI, PLM, IPS, ECTR, Quality Management Module, Workflows, and Engineering). High degree of skill regarding communication, Change Management, and business process redesign.
Job Title: Technical Account Manager (8-Day Consultancy) - Cisco ThousandEyes Location: United Kingdom Contract Type: Inside IR35 Duration: 8 Days About the Role: We are seeking a skilled and experienced Technical Account Manager to join our team for a short-term consultancy role. This position will involve providing expert technical support and guidance on Cisco ThousandEyes solutions to our clients. As a Technical Account Manager, you will work closely with our customers to ensure they are leveraging the full potential of the ThousandEyes platform to meet their business objectives. Key Responsibilities: Serve as the primary technical contact for assigned clients, offering expert advice and support on Cisco ThousandEyes solutions. Conduct thorough assessments of clients' network environments and performance metrics. Assist clients in troubleshooting and resolving complex technical issues related to the ThousandEyes platform. Provide customized recommendations to optimize the use of ThousandEyes for network monitoring, visibility, and performance improvement. Deliver technical presentations and demonstrations to clients, showcasing the benefits and capabilities of the ThousandEyes platform. Collaborate with clients to understand their specific requirements and develop tailored solutions. Provide detailed documentation and reports on technical findings, recommendations, and action plans. Conduct knowledge transfer sessions to client teams, ensuring they are well-equipped to manage and maintain their ThousandEyes deployment. Requirements: Proven experience as a Technical Account Manager or similar role, with a strong focus on network performance and monitoring solutions. In-depth knowledge of Cisco ThousandEyes and its applications in network visibility and performance management. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Strong communication and interpersonal skills, with the ability to build and maintain client relationships. Experience in conducting technical presentations and training sessions. Ability to work independently and manage multiple client engagements simultaneously. Familiarity with network protocols, architectures, and performance optimization techniques. Relevant certifications in Cisco or network performance monitoring (eg, Cisco Certified Network Professional, Cisco ThousandEyes certifications) are a plus.
26/06/2024
Project-based
Job Title: Technical Account Manager (8-Day Consultancy) - Cisco ThousandEyes Location: United Kingdom Contract Type: Inside IR35 Duration: 8 Days About the Role: We are seeking a skilled and experienced Technical Account Manager to join our team for a short-term consultancy role. This position will involve providing expert technical support and guidance on Cisco ThousandEyes solutions to our clients. As a Technical Account Manager, you will work closely with our customers to ensure they are leveraging the full potential of the ThousandEyes platform to meet their business objectives. Key Responsibilities: Serve as the primary technical contact for assigned clients, offering expert advice and support on Cisco ThousandEyes solutions. Conduct thorough assessments of clients' network environments and performance metrics. Assist clients in troubleshooting and resolving complex technical issues related to the ThousandEyes platform. Provide customized recommendations to optimize the use of ThousandEyes for network monitoring, visibility, and performance improvement. Deliver technical presentations and demonstrations to clients, showcasing the benefits and capabilities of the ThousandEyes platform. Collaborate with clients to understand their specific requirements and develop tailored solutions. Provide detailed documentation and reports on technical findings, recommendations, and action plans. Conduct knowledge transfer sessions to client teams, ensuring they are well-equipped to manage and maintain their ThousandEyes deployment. Requirements: Proven experience as a Technical Account Manager or similar role, with a strong focus on network performance and monitoring solutions. In-depth knowledge of Cisco ThousandEyes and its applications in network visibility and performance management. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Strong communication and interpersonal skills, with the ability to build and maintain client relationships. Experience in conducting technical presentations and training sessions. Ability to work independently and manage multiple client engagements simultaneously. Familiarity with network protocols, architectures, and performance optimization techniques. Relevant certifications in Cisco or network performance monitoring (eg, Cisco Certified Network Professional, Cisco ThousandEyes certifications) are a plus.
Background The client believes in making Britain more connected, so we can all lead smarter, greener lives. We're a relatively young company, with a very mature assignment. Our universal, secure network will be in 30 million homes and businesses. That'll make it the largest network in Britain. The scope of what we do and what's in our roadmap is much further reaching than what the business was originally established to deliver. The client is at a pivotal point of transformation, looking to enhance its operational efficiency and strategic execution. Our EPMO (Enterprise Portfolio Management Office) is at the heart of this change, driving the development and implementation of best practices across the organisation. We seek a dynamic and versatile Pipeline and Front Door Manager to help us through this exciting journey of growth and innovation. The Role Change will play a critical role in enabling the organisation to achieve its strategic ambitions. With an ever-increasing pace and evolving customer needs, the business needs to ensure that its product and change portfolio is delivered effectively and efficiently. As a result a new Enterprise Portfolio Management capability is being established to plan, monitor, assure and report on delivery of all initiatives across the business. The Enterprise Portfolio Management Office will be responsible for improving the strategic alignment and value for money of the change portfolio. It will ensure that: all change activity aligns to strategic objectives; there is transparency and clarity around change portfolio prioritisation, delivery and outcomes; there is increased focus on the outcome and value of change; delivery standardisation (in the form of best practice procedures, tools, techniques & methodologies) is driven into the organisation where it makes sense for there to be greater consistency and scalability; a capable change delivery community is created to enable greater sharing of best practices. It will also help drive the transition of the organisation to a greater product mindset and outcome-based organisation. The EPMO additionally provides the objective 'single source of truth' view of delivery performance for the portfolio and leads the management/resolution of cross-programme risks, issues and points of contention to maximise effectiveness of change implementation. It also acts as the central custodian for information and knowledge management. The Pipeline & Front Door Manager will operate a robust pipeline process for evaluating, selecting and prioritising projects/programmes for entry through the Front Door on to the Enterprise Portfolio. Reporting to the Head of Enterprise Planning, this role will be based in London or Manchester with travel to the other office being a pre-requisite. The role will require a minimum of 8 days a month in the office. Key Accountabilities * Manage/operate the Pipeline and Front Door process, working closely with Portfolio Business Partners to identify new portfolio initiatives for consideration. * Ensure that documents/business cases for each initiative wanting to go through the Front Door are prepared to the right standard to enable leadership to make an informed decision on inclusion and prioritisation. * Work with a range of stakeholders within the EPMO and the wider business to ensure that all initiatives meet established criteria before entering the portfolio. * Drive the ongoing maintenance of the front door process to ensure it remains efficient, relevant, aligned to EPMO objectives, and responds to any changing business needs. * Drive and facilitate cross-Functional engagement across pipeline planning activities. * Support the production and maintenance of the Enterprise Plan, working closely with the Enterprise Planning Manager to ensure alignment. * Support the production and maintenance of the Resource Plan, working closely with the Portfolio Resource Planning Manager to ensure alignment. Skills and Experience * Portfolio Entry/Assessment Experience - Demonstrable experience in operating portfolio entry processes or similar work reception processes in a fast paced, complex environment. * Portfolio Management Expertise - Strong understanding of portfolio management methodologies, tools and best practices. * Business Case Expertise - Experience of business case analysis and strategic evaluation. * Analytical Mindset - Attention to detail with strong analytical and problem-solving abilities. * Flexibility - Adaptable and able to manage multiple priorities in a dynamic environment. * Product Mindset - Experience operating in a product-driven and outcome-based organisation. * Collaboration - Excellent relationship development and management skills with the confidence to effectively challenge others where appropriate, including ExCo and SLT level. * Stakeholder Management - Ability to manage a complex set of stakeholder interactions, both internal and external, and resolve conflicting priorities if required. * Change Management - Ability to influence, shape and drive improvement initiatives and lead/deliver successful change in large, fast-paced and complex programme environments with multiple internal and external stakeholder groups. * Effective Communication - Excellent communication and interpersonal skills with an ability to rapidly interpret complex technical information and provide clear, concise insight and reporting that drives effective leadership decision making. * Resilience - Strong initiative and drive, self-motivated with an aptitude to work well under pressure and with low supervision. Qualifications * Batchelor's Degree in a relevant field OR equivalent professional experience in a related field. * Industry recognised Portfolio management certification preferred (eg MoP - Management of Portfolios). Unfortunately due to the high volume of applicants we won't be able to respond to everyone.
26/06/2024
Full time
Background The client believes in making Britain more connected, so we can all lead smarter, greener lives. We're a relatively young company, with a very mature assignment. Our universal, secure network will be in 30 million homes and businesses. That'll make it the largest network in Britain. The scope of what we do and what's in our roadmap is much further reaching than what the business was originally established to deliver. The client is at a pivotal point of transformation, looking to enhance its operational efficiency and strategic execution. Our EPMO (Enterprise Portfolio Management Office) is at the heart of this change, driving the development and implementation of best practices across the organisation. We seek a dynamic and versatile Pipeline and Front Door Manager to help us through this exciting journey of growth and innovation. The Role Change will play a critical role in enabling the organisation to achieve its strategic ambitions. With an ever-increasing pace and evolving customer needs, the business needs to ensure that its product and change portfolio is delivered effectively and efficiently. As a result a new Enterprise Portfolio Management capability is being established to plan, monitor, assure and report on delivery of all initiatives across the business. The Enterprise Portfolio Management Office will be responsible for improving the strategic alignment and value for money of the change portfolio. It will ensure that: all change activity aligns to strategic objectives; there is transparency and clarity around change portfolio prioritisation, delivery and outcomes; there is increased focus on the outcome and value of change; delivery standardisation (in the form of best practice procedures, tools, techniques & methodologies) is driven into the organisation where it makes sense for there to be greater consistency and scalability; a capable change delivery community is created to enable greater sharing of best practices. It will also help drive the transition of the organisation to a greater product mindset and outcome-based organisation. The EPMO additionally provides the objective 'single source of truth' view of delivery performance for the portfolio and leads the management/resolution of cross-programme risks, issues and points of contention to maximise effectiveness of change implementation. It also acts as the central custodian for information and knowledge management. The Pipeline & Front Door Manager will operate a robust pipeline process for evaluating, selecting and prioritising projects/programmes for entry through the Front Door on to the Enterprise Portfolio. Reporting to the Head of Enterprise Planning, this role will be based in London or Manchester with travel to the other office being a pre-requisite. The role will require a minimum of 8 days a month in the office. Key Accountabilities * Manage/operate the Pipeline and Front Door process, working closely with Portfolio Business Partners to identify new portfolio initiatives for consideration. * Ensure that documents/business cases for each initiative wanting to go through the Front Door are prepared to the right standard to enable leadership to make an informed decision on inclusion and prioritisation. * Work with a range of stakeholders within the EPMO and the wider business to ensure that all initiatives meet established criteria before entering the portfolio. * Drive the ongoing maintenance of the front door process to ensure it remains efficient, relevant, aligned to EPMO objectives, and responds to any changing business needs. * Drive and facilitate cross-Functional engagement across pipeline planning activities. * Support the production and maintenance of the Enterprise Plan, working closely with the Enterprise Planning Manager to ensure alignment. * Support the production and maintenance of the Resource Plan, working closely with the Portfolio Resource Planning Manager to ensure alignment. Skills and Experience * Portfolio Entry/Assessment Experience - Demonstrable experience in operating portfolio entry processes or similar work reception processes in a fast paced, complex environment. * Portfolio Management Expertise - Strong understanding of portfolio management methodologies, tools and best practices. * Business Case Expertise - Experience of business case analysis and strategic evaluation. * Analytical Mindset - Attention to detail with strong analytical and problem-solving abilities. * Flexibility - Adaptable and able to manage multiple priorities in a dynamic environment. * Product Mindset - Experience operating in a product-driven and outcome-based organisation. * Collaboration - Excellent relationship development and management skills with the confidence to effectively challenge others where appropriate, including ExCo and SLT level. * Stakeholder Management - Ability to manage a complex set of stakeholder interactions, both internal and external, and resolve conflicting priorities if required. * Change Management - Ability to influence, shape and drive improvement initiatives and lead/deliver successful change in large, fast-paced and complex programme environments with multiple internal and external stakeholder groups. * Effective Communication - Excellent communication and interpersonal skills with an ability to rapidly interpret complex technical information and provide clear, concise insight and reporting that drives effective leadership decision making. * Resilience - Strong initiative and drive, self-motivated with an aptitude to work well under pressure and with low supervision. Qualifications * Batchelor's Degree in a relevant field OR equivalent professional experience in a related field. * Industry recognised Portfolio management certification preferred (eg MoP - Management of Portfolios). Unfortunately due to the high volume of applicants we won't be able to respond to everyone.
Technical Account Manager Up to £70K base plus bonus Hybrid, travel to central London offices Lorien's client, a leading provider of managed hosting, cloud, and transformation services. They are seeking at Technical Account Manager to join on a permanent basis. Responsibility You will be the point ownership for technical aspects of the client's service, providing technical knowledge Develop and own customers technical roadmap Identify opportunities for innovation and optimisation within existing customer Identify trends and prevent issues for customers Act as a technical liaison between customers, service engineering teams and support. Experience Good technical knowledge of the public and private cloud as well as an understanding of VMware technologies and Windows environments. Analytical and presentation skills. Customer facing experience What's next? If you believe you have the desired skills and experience, please follow the link to apply and attach a copy of your latest CV. If successful, a Consultant will be in touch to discuss in more detail. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
26/06/2024
Full time
Technical Account Manager Up to £70K base plus bonus Hybrid, travel to central London offices Lorien's client, a leading provider of managed hosting, cloud, and transformation services. They are seeking at Technical Account Manager to join on a permanent basis. Responsibility You will be the point ownership for technical aspects of the client's service, providing technical knowledge Develop and own customers technical roadmap Identify opportunities for innovation and optimisation within existing customer Identify trends and prevent issues for customers Act as a technical liaison between customers, service engineering teams and support. Experience Good technical knowledge of the public and private cloud as well as an understanding of VMware technologies and Windows environments. Analytical and presentation skills. Customer facing experience What's next? If you believe you have the desired skills and experience, please follow the link to apply and attach a copy of your latest CV. If successful, a Consultant will be in touch to discuss in more detail. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Lorien's client, a leading provider of managed hosting, cloud, and transformation services. They are seeking at Technical account manager to join on a permanent basis. Responsibility You will be the point ownership for technical aspects of the client's service, providing technical knowledge and insight to resolve performance capacity issues Develop and own customers technical roadmap Innovation and optimisation within existing customer Identify trends and prevent issues for customers Act as a technical liaison between customers, service engineering teams and support. Experience Good technical knowledge of the public and private cloud as well as an understanding of VMware technologies and Windows environments. Analytical and presentation skills. Customer facing experience Monitor and analyse customer needs What's next If you believe you have the desired skills and experience, please follow the link to apply and attach a copy of your latest CV. If successful, a Consultant will be in touch to discuss in more detail. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
25/06/2024
Full time
Lorien's client, a leading provider of managed hosting, cloud, and transformation services. They are seeking at Technical account manager to join on a permanent basis. Responsibility You will be the point ownership for technical aspects of the client's service, providing technical knowledge and insight to resolve performance capacity issues Develop and own customers technical roadmap Innovation and optimisation within existing customer Identify trends and prevent issues for customers Act as a technical liaison between customers, service engineering teams and support. Experience Good technical knowledge of the public and private cloud as well as an understanding of VMware technologies and Windows environments. Analytical and presentation skills. Customer facing experience Monitor and analyse customer needs What's next If you believe you have the desired skills and experience, please follow the link to apply and attach a copy of your latest CV. If successful, a Consultant will be in touch to discuss in more detail. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Spectrum IT Recruitment (South) Ltd
Fleet, Hampshire
Technical Account Manager Excellent opportunity for a passionate Technical Account Manager to join an excellent clients team based in Fleet, Hampshire. The successful candidate will be expected to have a strong technical mindset grow overall satisfaction among our client's customer-base to ultimately convert them to customer evangelist. The successful candidate will be a forward thinking and confident individual who is happy working to their own initiative and is happy working in a customer facing environment. You will need to have strong problem-solving abilities as well as excellent communication skills. You will be responsible for the whole life cycle from requirement gathering to software implementation. This is a hybrid working role and as well as competitive salaries, our client offers a comprehensive benefits package. Skills required: 5+ year's experience of providing customer success ideally within a financial or software company Software Implementations Excellent internal and external communication skills Strong technical background Excellent problem-solving skills including attention to detail Strong knowledge of Microsoft Office suite and Microsoft Technologies (MS Share Point, Power Platform etc.) Proven ability in sound planning and persistent execution. Key responsibilities: Guide and lead customers, gather and clearly document requirements Conduct reviews of the products out clients are using to ensure they are maximising the benefit Work closely with internal teams including the pre-sales team to establish the likely effort and definition of projects Self-manage personal workload of issues against agreements, time lines, and business impact Contribute towards the Customer Success KPI and targets Provide best practice guidance to customers through to implementation If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson on (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
25/06/2024
Full time
Technical Account Manager Excellent opportunity for a passionate Technical Account Manager to join an excellent clients team based in Fleet, Hampshire. The successful candidate will be expected to have a strong technical mindset grow overall satisfaction among our client's customer-base to ultimately convert them to customer evangelist. The successful candidate will be a forward thinking and confident individual who is happy working to their own initiative and is happy working in a customer facing environment. You will need to have strong problem-solving abilities as well as excellent communication skills. You will be responsible for the whole life cycle from requirement gathering to software implementation. This is a hybrid working role and as well as competitive salaries, our client offers a comprehensive benefits package. Skills required: 5+ year's experience of providing customer success ideally within a financial or software company Software Implementations Excellent internal and external communication skills Strong technical background Excellent problem-solving skills including attention to detail Strong knowledge of Microsoft Office suite and Microsoft Technologies (MS Share Point, Power Platform etc.) Proven ability in sound planning and persistent execution. Key responsibilities: Guide and lead customers, gather and clearly document requirements Conduct reviews of the products out clients are using to ensure they are maximising the benefit Work closely with internal teams including the pre-sales team to establish the likely effort and definition of projects Self-manage personal workload of issues against agreements, time lines, and business impact Contribute towards the Customer Success KPI and targets Provide best practice guidance to customers through to implementation If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson on (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
25/06/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
The Finance Modernization Programme Solution Architect will serve as the Banks' trusted advisor and be the counterpart to the delivery SI's (Version 1) solution architect. This is a senior role requiring expert level functional knowledge in designing, planning and implementing Oracle Cloud ERP Financials, Procurement, Projects, Enterprise Planning and Budgeting solutions. 15+ years of expert level knowledge and experience as an Oracle Financials, Procurement, Projects and Reporting functional leader; 7-10 of those years designing, planning and implementing Oracle Cloud ERP and Procurement solutions. Ideal candidate would have served as an accountant or department head/manager in finance & accounting. This is a true consulting resource that leads and collaborates at all levels of the organization. Ability to synthesize complex information for executive and business leadership consumption and decision making. Excellent communications skills and the ability to prepare and present reports to executive and business leadership, the various decision/governance boards and the Programme oversight team. Build consensus and negotiate compromise across the diverse set of senior level internal and external stakeholders who may have competing priorities. Defining, managing, challenging, and delivering the Fusion Solution Design and Build in the Programme alongside the System Integrator (Version 1) and the Technology Solution Architect. Ensuring and managing the Programme's compliance with the bank's architectural frameworks and policies. Planning, implementing, and driving solution delivery plans, resources and governance. Constructively challenging and assessing overall design, build and test process and service delivery effectiveness and programme progress. This is not a technical role. Current security clearance is not a hard requirement, however highly desirable.
24/06/2024
Full time
The Finance Modernization Programme Solution Architect will serve as the Banks' trusted advisor and be the counterpart to the delivery SI's (Version 1) solution architect. This is a senior role requiring expert level functional knowledge in designing, planning and implementing Oracle Cloud ERP Financials, Procurement, Projects, Enterprise Planning and Budgeting solutions. 15+ years of expert level knowledge and experience as an Oracle Financials, Procurement, Projects and Reporting functional leader; 7-10 of those years designing, planning and implementing Oracle Cloud ERP and Procurement solutions. Ideal candidate would have served as an accountant or department head/manager in finance & accounting. This is a true consulting resource that leads and collaborates at all levels of the organization. Ability to synthesize complex information for executive and business leadership consumption and decision making. Excellent communications skills and the ability to prepare and present reports to executive and business leadership, the various decision/governance boards and the Programme oversight team. Build consensus and negotiate compromise across the diverse set of senior level internal and external stakeholders who may have competing priorities. Defining, managing, challenging, and delivering the Fusion Solution Design and Build in the Programme alongside the System Integrator (Version 1) and the Technology Solution Architect. Ensuring and managing the Programme's compliance with the bank's architectural frameworks and policies. Planning, implementing, and driving solution delivery plans, resources and governance. Constructively challenging and assessing overall design, build and test process and service delivery effectiveness and programme progress. This is not a technical role. Current security clearance is not a hard requirement, however highly desirable.