Senior Application Support Analyst - SQL, BI tools; Glasgow, G40; £35-42k + bonus, pension, hols etc An enthusiastic Application/Database Support Engineer/Analyst with a proven background supporting business critical applications (including use of SQL queries) is sought to join this established & successful Glasgow organisation who, are currently going through a major application upgrade & digital transformation. The Senior Application Support Analyst will play a key role in the support, maintenance & ongoing enhancement of business critical, database applications as well as leading & mentoring colleagues too. They should be keen to utilise their own ideas to add additional functionality & further improve performance of the key applications. You will probably be an existing IT Support Technician or Application Support Analyst with a good knowledge of databases (eg SQL Server or Access) and will have proven trouble-shooting & problem-solving skills. You will also have proven experience writing database queries (eg SQL or Excel queries) for data analysis purposes and have some exposure to database reporting tools such as Tableau, Power BI or similar, to build/create & maintain dashboards etc. Any exposure to applications including direct debits, BACS, memberships etc is advantageous. A strong communicator, you will liaise with colleagues from across the business including users to understand the needs (present & future) of the team & business and help to deliver these successfully. You will also take the lead in the small technical team, supporting & mentoring others and helping further their technical skills too. The friendly, enthusiastic team are based from a vibrant location near Glasgow (G40). Salary dependent on experience but likely to be £35,000 to 42,000 + good bonus, pension, holiday, flexible working hours & a great work/life balance. Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. Senior Application Support Analyst - SQL, BI tools; Glasgow, G40; £35-42k + bonus, pension, hols etc
03/07/2025
Full time
Senior Application Support Analyst - SQL, BI tools; Glasgow, G40; £35-42k + bonus, pension, hols etc An enthusiastic Application/Database Support Engineer/Analyst with a proven background supporting business critical applications (including use of SQL queries) is sought to join this established & successful Glasgow organisation who, are currently going through a major application upgrade & digital transformation. The Senior Application Support Analyst will play a key role in the support, maintenance & ongoing enhancement of business critical, database applications as well as leading & mentoring colleagues too. They should be keen to utilise their own ideas to add additional functionality & further improve performance of the key applications. You will probably be an existing IT Support Technician or Application Support Analyst with a good knowledge of databases (eg SQL Server or Access) and will have proven trouble-shooting & problem-solving skills. You will also have proven experience writing database queries (eg SQL or Excel queries) for data analysis purposes and have some exposure to database reporting tools such as Tableau, Power BI or similar, to build/create & maintain dashboards etc. Any exposure to applications including direct debits, BACS, memberships etc is advantageous. A strong communicator, you will liaise with colleagues from across the business including users to understand the needs (present & future) of the team & business and help to deliver these successfully. You will also take the lead in the small technical team, supporting & mentoring others and helping further their technical skills too. The friendly, enthusiastic team are based from a vibrant location near Glasgow (G40). Salary dependent on experience but likely to be £35,000 to 42,000 + good bonus, pension, holiday, flexible working hours & a great work/life balance. Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. Senior Application Support Analyst - SQL, BI tools; Glasgow, G40; £35-42k + bonus, pension, hols etc
NO SPONSORSHIP CMDB/CMS Data Modeler Administrator - Configuration/Implementation Salary: $110k to $118k plus 15% bonus Location: Dallas, TX 3 days onsite 2 days Remote You will be responsible for managing the population of the CMDB ServiceNow configuration management. You will be designing, configuring, implementing CMDB. Onboarding and modelling. You will need 5 years CMDB automated discovery process improvement manage cloud inventory ITIL processes IT asset management Change management incident and problem management event management creating and maintaining metrics reports and dashboards CMDB/CMS data models This position is responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)
30/06/2025
Full time
NO SPONSORSHIP CMDB/CMS Data Modeler Administrator - Configuration/Implementation Salary: $110k to $118k plus 15% bonus Location: Dallas, TX 3 days onsite 2 days Remote You will be responsible for managing the population of the CMDB ServiceNow configuration management. You will be designing, configuring, implementing CMDB. Onboarding and modelling. You will need 5 years CMDB automated discovery process improvement manage cloud inventory ITIL processes IT asset management Change management incident and problem management event management creating and maintaining metrics reports and dashboards CMDB/CMS data models This position is responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)
NO SPONSORSHIP Service Management - ServiceNow CSDM Models and Mapping What do you do within service mapping? Do you have any experience (manually) creating CSDM models outside of using service mapping? If so, can you elaborate? Are you ok with doing architecture and ServiceNow administration, meaning are you good with not doing architecture only? You will know how to use automation to create maps and models. This job is specifically seeking individuals with the expertise to perform these activities without having service mapping perform the steps. Salary: $127k to $155k plus 15% bonus Location: Chicago, IL 3 days onsite 2 days Remote This is on the infrastructure side of ServiceNow (administration). Service mapping is key. You will be managing the population of ServiceNow configuration management CMDB CSDM model, ServiceNow discovery. ITIL model It infrastructure topology. Manage cloud inventory, IT asset management, change management, incident and problem management, event management. 5 years ITSM workflow development automated discovery and architecture key question is what do you do within service mapping/ Primary Duties and Responsibilities: Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)
28/06/2025
Full time
NO SPONSORSHIP Service Management - ServiceNow CSDM Models and Mapping What do you do within service mapping? Do you have any experience (manually) creating CSDM models outside of using service mapping? If so, can you elaborate? Are you ok with doing architecture and ServiceNow administration, meaning are you good with not doing architecture only? You will know how to use automation to create maps and models. This job is specifically seeking individuals with the expertise to perform these activities without having service mapping perform the steps. Salary: $127k to $155k plus 15% bonus Location: Chicago, IL 3 days onsite 2 days Remote This is on the infrastructure side of ServiceNow (administration). Service mapping is key. You will be managing the population of ServiceNow configuration management CMDB CSDM model, ServiceNow discovery. ITIL model It infrastructure topology. Manage cloud inventory, IT asset management, change management, incident and problem management, event management. 5 years ITSM workflow development automated discovery and architecture key question is what do you do within service mapping/ Primary Duties and Responsibilities: Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)
