Java Developer Location: Glasgow Hybrid 2 days per week Duration 1 year Experience 4-5 years Location: Hybrid - 2 days per week in Glasgow Duration: Until May 2025 We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Java Developerfor one of their Clients based in Glasgow (Hybrid). IR35: This role is Inside of IR35 Role Description: Essential Skills/Basic Qualifications: Minimum Bachelors or equivalent degree from a recognized university. Minimum 4-5 years of overall experience in software development using Java and related technologies. Excellent knowledge and hands-on experience with Core Java, Spring framework, JDBC and API development. Exceptional debugging skills to understand existing implementations and troubleshoot issues in timely manner. Good knowhow about Java Stream APIs. Should have good understanding of Database design with ability to write complex SQL queries. Good knowledge about various operating systems like Unix/Linux and Windows. Sound understanding about various Scripting languages like Perl, Python and Shell. Expertise in working on technology migration projects and flexibility to work on different technologies as per project requirements. Experience working in agile environment and strong understanding of system development life cycle. Good knowledge on Release, Deployment and Change management process. Experience with CI and build tools such as TeamCity, Jenkins, Nolio. Good understanding of SCM tools like GIT, JIRA etc. Knowledge about docker/containerization would be an added advantage. Ability to understand, analyse & document complex processes, features and stories. Demonstrated ability to communicate technical solutions clearly to management, business users, business analysts/data analysts and technology teams. Desirable skills/Preferred Qualifications: Knowledge of the Compliance/Financial Crime domain will be a strong advantage. Data analytical skills with ability to identify data gaps. Experience with Agile methodologies. Ability to identify issues and risks with projects which may impact delivery timelines; and cognizance to escalate issues with vendors/management as required. Extremely organized, excellent oral and written communication skills, particularly in documenting system architectures and workflows. Highly self-motivated with a confidence do the right thing attitude. Excellent attention to detail, self-starter with demonstrable initiative. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
19/09/2024
Project-based
Java Developer Location: Glasgow Hybrid 2 days per week Duration 1 year Experience 4-5 years Location: Hybrid - 2 days per week in Glasgow Duration: Until May 2025 We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Java Developerfor one of their Clients based in Glasgow (Hybrid). IR35: This role is Inside of IR35 Role Description: Essential Skills/Basic Qualifications: Minimum Bachelors or equivalent degree from a recognized university. Minimum 4-5 years of overall experience in software development using Java and related technologies. Excellent knowledge and hands-on experience with Core Java, Spring framework, JDBC and API development. Exceptional debugging skills to understand existing implementations and troubleshoot issues in timely manner. Good knowhow about Java Stream APIs. Should have good understanding of Database design with ability to write complex SQL queries. Good knowledge about various operating systems like Unix/Linux and Windows. Sound understanding about various Scripting languages like Perl, Python and Shell. Expertise in working on technology migration projects and flexibility to work on different technologies as per project requirements. Experience working in agile environment and strong understanding of system development life cycle. Good knowledge on Release, Deployment and Change management process. Experience with CI and build tools such as TeamCity, Jenkins, Nolio. Good understanding of SCM tools like GIT, JIRA etc. Knowledge about docker/containerization would be an added advantage. Ability to understand, analyse & document complex processes, features and stories. Demonstrated ability to communicate technical solutions clearly to management, business users, business analysts/data analysts and technology teams. Desirable skills/Preferred Qualifications: Knowledge of the Compliance/Financial Crime domain will be a strong advantage. Data analytical skills with ability to identify data gaps. Experience with Agile methodologies. Ability to identify issues and risks with projects which may impact delivery timelines; and cognizance to escalate issues with vendors/management as required. Extremely organized, excellent oral and written communication skills, particularly in documenting system architectures and workflows. Highly self-motivated with a confidence do the right thing attitude. Excellent attention to detail, self-starter with demonstrable initiative. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
SAP SuccessFactors Lead Skills: SAP Solution Architect, SF, EC We are seeking an SAP SF EC Lead responsible for the successful implementation of SAP SuccessFactors solutions, with a focus on the Employee Central (EC) module. This role bridges the gap between our client's HR strategy and technological execution. Key Responsibilities: - Develop and design SAP SuccessFactors, especially the Employee Central module, to meet business goals. - Design integrated HR solutions and architectures that work seamlessly with other systems and modules within and outside the SuccessFactors suite. - Ensure solutions adhere to performance, security, and compliance standards. - Engage with stakeholders to understand their business processes, requirements, and challenges. - Advise clients on HR best practices and customization of the Employee Central module to fit their needs. - Translate business requirements into detailed system requirements and design specifications. - Lead the implementation life cycle from planning and design to configuration, testing, and deployment of the Employee Central module. - Configure the system according to specifications and ensure functionality during testing phases. - Troubleshoot and resolve complex technical issues during implementation. - Oversee the integration of Employee Central with other SAP and non-SAP systems. - Ensure data accuracy and integrity during migration processes. - Develop strategies for decommissioning Legacy systems and archiving data. - Lead cross-functional teams including consultants, analysts, and developers. - Develop project plans and timelines, monitor progress, and adjust resources to deliver projects on time and within budget. - Facilitate communication between team members and stakeholders. - Develop and execute change management strategies to ensure user adoption and minimize resistance. - Create training materials and conduct workshops or training sessions for end-users on the Employee Central module. - Collaborate with SAP and other third-party vendors to ensure alignment with product roadmaps and obtain support as needed. - Establish and maintain relationships with implementation partners and service providers.
19/09/2024
Full time
SAP SuccessFactors Lead Skills: SAP Solution Architect, SF, EC We are seeking an SAP SF EC Lead responsible for the successful implementation of SAP SuccessFactors solutions, with a focus on the Employee Central (EC) module. This role bridges the gap between our client's HR strategy and technological execution. Key Responsibilities: - Develop and design SAP SuccessFactors, especially the Employee Central module, to meet business goals. - Design integrated HR solutions and architectures that work seamlessly with other systems and modules within and outside the SuccessFactors suite. - Ensure solutions adhere to performance, security, and compliance standards. - Engage with stakeholders to understand their business processes, requirements, and challenges. - Advise clients on HR best practices and customization of the Employee Central module to fit their needs. - Translate business requirements into detailed system requirements and design specifications. - Lead the implementation life cycle from planning and design to configuration, testing, and deployment of the Employee Central module. - Configure the system according to specifications and ensure functionality during testing phases. - Troubleshoot and resolve complex technical issues during implementation. - Oversee the integration of Employee Central with other SAP and non-SAP systems. - Ensure data accuracy and integrity during migration processes. - Develop strategies for decommissioning Legacy systems and archiving data. - Lead cross-functional teams including consultants, analysts, and developers. - Develop project plans and timelines, monitor progress, and adjust resources to deliver projects on time and within budget. - Facilitate communication between team members and stakeholders. - Develop and execute change management strategies to ensure user adoption and minimize resistance. - Create training materials and conduct workshops or training sessions for end-users on the Employee Central module. - Collaborate with SAP and other third-party vendors to ensure alignment with product roadmaps and obtain support as needed. - Establish and maintain relationships with implementation partners and service providers.
My client public sector is looking to recruit an Education Performance Analyst to start on 30th September for a 6 month contract. An understanding of the current legislation concerning either Education, Social Care or Youth Justice reporting and monitoring. A strong knowledge of reporting requirements and processes for either Education, Social Care or Youth Justice statutory returns. A good working knowledge of databases/case management systems such as Mosaic, Core + or Synergy. A good understanding of data protection, Freedom of Information and Caldecott Law and Guidance. The Education Performance Analyst will need education data/statutory return experience (schools census, COLLECT system, school workforce) Location: Morden (2-3 days per week onsite)
19/09/2024
Project-based
My client public sector is looking to recruit an Education Performance Analyst to start on 30th September for a 6 month contract. An understanding of the current legislation concerning either Education, Social Care or Youth Justice reporting and monitoring. A strong knowledge of reporting requirements and processes for either Education, Social Care or Youth Justice statutory returns. A good working knowledge of databases/case management systems such as Mosaic, Core + or Synergy. A good understanding of data protection, Freedom of Information and Caldecott Law and Guidance. The Education Performance Analyst will need education data/statutory return experience (schools census, COLLECT system, school workforce) Location: Morden (2-3 days per week onsite)
Michael Page Technology
Stoke-on-trent, Staffordshire
join a fast-paced and dynamic IT Team. Based at the companies Stoke-On-Trent offices Client Details The largest integrated forestry business in the UK operates across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m³ of sawn timber annually, this company became part of Europe's largest group in the sawmill and solid wood processing industry following its acquisition in early 2022, which brought together a cumulative annual turnover of €2.6 billion and around 5,000 employees. Description Providing 1st line technical support to users by, monitoring and prioritizing, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA. Diagnosing software and hardware problems, as well as undertaking repairs and upgrades. Monitoring alerts and acting as first response, escalating where required. Monitoring and maintaining backup systems across the business. Assisting in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. Computer, Tablet, and mobile phone builds, rebuilds and configuration. Telephony configuration and management. Office 365 Support Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Profile Already an experienced IT Infrastructure Support Technician, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have: Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities. Experience of Microsoft Office 365 support. Excellent communication and problem-solving skills In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided Job Offer A competitive annual salary of between £25,000 - £30,000 Comprehensive benefits package ( TBC ) Please note this role requires the successful applicant to work fully on site/no hybrid working Please note this role does not support candidates requiring sponsorship
19/09/2024
Full time
join a fast-paced and dynamic IT Team. Based at the companies Stoke-On-Trent offices Client Details The largest integrated forestry business in the UK operates across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m³ of sawn timber annually, this company became part of Europe's largest group in the sawmill and solid wood processing industry following its acquisition in early 2022, which brought together a cumulative annual turnover of €2.6 billion and around 5,000 employees. Description Providing 1st line technical support to users by, monitoring and prioritizing, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA. Diagnosing software and hardware problems, as well as undertaking repairs and upgrades. Monitoring alerts and acting as first response, escalating where required. Monitoring and maintaining backup systems across the business. Assisting in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. Computer, Tablet, and mobile phone builds, rebuilds and configuration. Telephony configuration and management. Office 365 Support Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Profile Already an experienced IT Infrastructure Support Technician, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have: Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities. Experience of Microsoft Office 365 support. Excellent communication and problem-solving skills In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided Job Offer A competitive annual salary of between £25,000 - £30,000 Comprehensive benefits package ( TBC ) Please note this role requires the successful applicant to work fully on site/no hybrid working Please note this role does not support candidates requiring sponsorship
Finance Systems Analyst Balborough, Chesterfield Up to £45,000 Your new role My client are doing some exciting things with Technology, such as the creation of bespoke applications using IoT with cloud-native event streaming to turn our production lines across 16 manufacturing sites, into insightful Real Time data to improve manufacturing efficiency. In parallel to the fast passed innovative work, they are also support our live services across the country running around the clock, and are setting our go-forwards technology strategy, including their approach to core systems such as our ERP, HR, logistics, engineering, and supply chain solutions. They are looking for energetic, fun, and skilled IT professionals who want to be part of their next stage in business and technology transformation, because technology plays an important role in how we operate - and we have the ambition and a plan to develop our capabilities even further. They are looking to recruit an Finance Systems Analyst to promote the availability, performance, security, effective provisioning, implementation, operations and maintenance of all of our applications. Responsibilities Developing an excellent understanding of our business processes that are required to support technology in order to solve problems and make improvements. Perform regular system monitoring to verifying the integrity and availability of appropriate software resources and processes for users. Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues. Participate in Incident and Problem resolution, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity. Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate. Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service. Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe application changes. Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services. Championing service transitions from projects. Experience needed Experience in implementing and supporting applications Ability to understand business processes and operate cross-functionally to resolve technical problems for application software in areas such as: Finance, Supply Chain, Warehousing, HR, Technical, Reporting iSeries/A400 technical skills Infor System 21, Navision, Great Plains, Tropos, QlikSense, Kronos, EDI (integrations), PowerApps (desirable) Some basic server technical skills, including SQL Databases (SQL queries to analyse data) T-SQL Strong interpersonal skills ie written and verbal communication skills Strong Analytical and presentation skills Good business acumen Ability to work well in a team environment (ie IT Colleagues and Users, especially end users in the business), and autonomously Good customer service skills Flexible and able to make good judgement, where applicable Able to influence and convince users even at Management level with new ideas and proposals to improve business procedures and IT Systems Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
19/09/2024
Full time
Finance Systems Analyst Balborough, Chesterfield Up to £45,000 Your new role My client are doing some exciting things with Technology, such as the creation of bespoke applications using IoT with cloud-native event streaming to turn our production lines across 16 manufacturing sites, into insightful Real Time data to improve manufacturing efficiency. In parallel to the fast passed innovative work, they are also support our live services across the country running around the clock, and are setting our go-forwards technology strategy, including their approach to core systems such as our ERP, HR, logistics, engineering, and supply chain solutions. They are looking for energetic, fun, and skilled IT professionals who want to be part of their next stage in business and technology transformation, because technology plays an important role in how we operate - and we have the ambition and a plan to develop our capabilities even further. They are looking to recruit an Finance Systems Analyst to promote the availability, performance, security, effective provisioning, implementation, operations and maintenance of all of our applications. Responsibilities Developing an excellent understanding of our business processes that are required to support technology in order to solve problems and make improvements. Perform regular system monitoring to verifying the integrity and availability of appropriate software resources and processes for users. Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues. Participate in Incident and Problem resolution, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity. Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate. Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service. Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe application changes. Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services. Championing service transitions from projects. Experience needed Experience in implementing and supporting applications Ability to understand business processes and operate cross-functionally to resolve technical problems for application software in areas such as: Finance, Supply Chain, Warehousing, HR, Technical, Reporting iSeries/A400 technical skills Infor System 21, Navision, Great Plains, Tropos, QlikSense, Kronos, EDI (integrations), PowerApps (desirable) Some basic server technical skills, including SQL Databases (SQL queries to analyse data) T-SQL Strong interpersonal skills ie written and verbal communication skills Strong Analytical and presentation skills Good business acumen Ability to work well in a team environment (ie IT Colleagues and Users, especially end users in the business), and autonomously Good customer service skills Flexible and able to make good judgement, where applicable Able to influence and convince users even at Management level with new ideas and proposals to improve business procedures and IT Systems Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
PEGA Systems Analyst-Developers Are you looking for an opportunity to support key work underpinning investment projects throughout the EU? Come join our team supporting the work of the European Institutions in Luxembourg. Using the PEGA Platform, you will design and build key workflows, reports, data extracts and functional elements of the software used to manage and run EU projects and cases. Technical Skills: 5+ years' experience as a PEGA Developer 2+ years' experience designing reports and dashboards for the PEGA Systems platform Excellent report writing and analytical skills; Proven working experience designing and delivering training sessions; Fluent in English, knowledge of French is a bonus. We are looking for an autonomous, emphatic person, used to resolving issues and thinking logically, with the ability to work within small development teams. Applicants should be able to start ASAP. This position can be offered as either a CDI or a long-term freelance contract. We kindly ask interested candidates to send us their CV quoting reference BBH1704. Key words: Business Analysis, Developer, Analyst-Developer, PEGA Systems, Agile, Test Planning, Functional analysis, CCSA, CSA.
19/09/2024
Full time
PEGA Systems Analyst-Developers Are you looking for an opportunity to support key work underpinning investment projects throughout the EU? Come join our team supporting the work of the European Institutions in Luxembourg. Using the PEGA Platform, you will design and build key workflows, reports, data extracts and functional elements of the software used to manage and run EU projects and cases. Technical Skills: 5+ years' experience as a PEGA Developer 2+ years' experience designing reports and dashboards for the PEGA Systems platform Excellent report writing and analytical skills; Proven working experience designing and delivering training sessions; Fluent in English, knowledge of French is a bonus. We are looking for an autonomous, emphatic person, used to resolving issues and thinking logically, with the ability to work within small development teams. Applicants should be able to start ASAP. This position can be offered as either a CDI or a long-term freelance contract. We kindly ask interested candidates to send us their CV quoting reference BBH1704. Key words: Business Analysis, Developer, Analyst-Developer, PEGA Systems, Agile, Test Planning, Functional analysis, CCSA, CSA.
RPG Software Developer - opportunity to cross train into .NET RPG Software Developer - opportunity to cross train into .NET - based remotely with occasional visits to Chorley (Lancashire). RPG Software Developer is required by fast growing, industry leading and international organisation. Job Description: As an RPG Software Developer you will join a highly experienced team of dedicated professionals producing complex world class software to a global customer base from the main Software Development hub based in Chorley. The candidate will have the skills and experience to deliver large scale software solutions with challenging complexity. They have a growing client list and are of a size that allows Software developers the opportunity to specialise in their chosen technology, to cross train in a variety of technologies or, in time, to move into business analysis, project management or other roles. They value commercial experience, transferrable skills and a willingness to tackle whatever technical challenges present themselves in the future. Main Duties & Responsibilities: Software coding and unit testing in line with technical design and functional specification. Undertake technical design for functional specifications from Business Analysts. Development of Test Specifications and co-ordination of test activity with the test team. Provide operational and technical support documentation Deliver software development in line with agreed time scales, ensuring any changes to approved timing are formally agreed with Manager/Project Leader. Communicate software development to Business colleagues when taking lead role (eg Work Requests). Liaise with business users and end customers. Undertake the enhancement and maintenance of IT Systems such that they meet the required standards of performance, reliability and resilience. Provide assistance to the support team in fault finding and problem resolution with existing IT Systems. To provide detailed technical assistance and direction in the evaluation of new IT Systems. Contribute to IT projects as part of a team or as a team leader. Able to work on more than one project/development simultaneously. Knowledge, Skills, Qualifications and Experience: Commercial experience of RPG ILE. IBM iSeries Proven background in software development in their particular specialisation. Experience of working in a structured development environment. Self-starter, able to work on activities with minimal supervision and meet deadlines. Effective communicator. BPCS/ERP Systems Knowledge. Excellent training and career development opportunities exist for the right candidate. Basic salary £50-55,000 + excellent benefits Based remotely with occasional visits to Chorley in Lancashire.
19/09/2024
Full time
RPG Software Developer - opportunity to cross train into .NET RPG Software Developer - opportunity to cross train into .NET - based remotely with occasional visits to Chorley (Lancashire). RPG Software Developer is required by fast growing, industry leading and international organisation. Job Description: As an RPG Software Developer you will join a highly experienced team of dedicated professionals producing complex world class software to a global customer base from the main Software Development hub based in Chorley. The candidate will have the skills and experience to deliver large scale software solutions with challenging complexity. They have a growing client list and are of a size that allows Software developers the opportunity to specialise in their chosen technology, to cross train in a variety of technologies or, in time, to move into business analysis, project management or other roles. They value commercial experience, transferrable skills and a willingness to tackle whatever technical challenges present themselves in the future. Main Duties & Responsibilities: Software coding and unit testing in line with technical design and functional specification. Undertake technical design for functional specifications from Business Analysts. Development of Test Specifications and co-ordination of test activity with the test team. Provide operational and technical support documentation Deliver software development in line with agreed time scales, ensuring any changes to approved timing are formally agreed with Manager/Project Leader. Communicate software development to Business colleagues when taking lead role (eg Work Requests). Liaise with business users and end customers. Undertake the enhancement and maintenance of IT Systems such that they meet the required standards of performance, reliability and resilience. Provide assistance to the support team in fault finding and problem resolution with existing IT Systems. To provide detailed technical assistance and direction in the evaluation of new IT Systems. Contribute to IT projects as part of a team or as a team leader. Able to work on more than one project/development simultaneously. Knowledge, Skills, Qualifications and Experience: Commercial experience of RPG ILE. IBM iSeries Proven background in software development in their particular specialisation. Experience of working in a structured development environment. Self-starter, able to work on activities with minimal supervision and meet deadlines. Effective communicator. BPCS/ERP Systems Knowledge. Excellent training and career development opportunities exist for the right candidate. Basic salary £50-55,000 + excellent benefits Based remotely with occasional visits to Chorley in Lancashire.
Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary responsibilities involve managing user access for internal staff and external firms, including the creation, modification, and removal of system accounts and software licenses. The successful candidate will work closely with internal teams and advisers to resolve access-related queries and ensure smooth user onboarding and offboarding processes. Additionally, the role includes responsibilities around software asset management, ensuring licenses are assigned, managed, and removed efficiently. Key Responsibilities: Following established procedures to manage access for new starters, leavers, and role changes Overseeing the leavers' process, ensuring timely return of IT equipment Conducting onboarding calls for new starters, assisting them with system access and resolving queries Managing access-related tickets, ensuring they are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits and re-verifications for critical systems Contacting users who no longer require software licenses to recover them for reallocation Maintaining up-to-date access documentation for audit and compliance purpose Required Qualifications & Experience: Experience handling customer calls and managing challenging situations ITIL V3 or V4 certification is advantageous Knowledge of Active Directory and user administration within Microsoft 365 and Dynamics 365 Familiarity with data protection regulations and industry standards such as FCA guidelines Strong understanding of access management processes, including starters, leavers, and role-based access control Technical Expertise: Microsoft Dynamics user administration Active Directory management M365 licensing and administration Key Skills & Competencies: Excellent organisational and communication skills Professional attitude with the ability to lead by example Ability to multi-task and adapt to a fast-paced, agile work environment Strong analytical and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical illness cover, income protection, and death in service 25 days of holiday plus bank holidays, with the option to purchase up to 10 additional days A flexible benefits package including private medical and dental insurance, among others This role offers the chance to join a dynamic and growing business that values individual contributions and is committed to professional development. The organisation fosters an inclusive and supportive work culture where employees can thrive both personally and professionally.
18/09/2024
Full time
Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary responsibilities involve managing user access for internal staff and external firms, including the creation, modification, and removal of system accounts and software licenses. The successful candidate will work closely with internal teams and advisers to resolve access-related queries and ensure smooth user onboarding and offboarding processes. Additionally, the role includes responsibilities around software asset management, ensuring licenses are assigned, managed, and removed efficiently. Key Responsibilities: Following established procedures to manage access for new starters, leavers, and role changes Overseeing the leavers' process, ensuring timely return of IT equipment Conducting onboarding calls for new starters, assisting them with system access and resolving queries Managing access-related tickets, ensuring they are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits and re-verifications for critical systems Contacting users who no longer require software licenses to recover them for reallocation Maintaining up-to-date access documentation for audit and compliance purpose Required Qualifications & Experience: Experience handling customer calls and managing challenging situations ITIL V3 or V4 certification is advantageous Knowledge of Active Directory and user administration within Microsoft 365 and Dynamics 365 Familiarity with data protection regulations and industry standards such as FCA guidelines Strong understanding of access management processes, including starters, leavers, and role-based access control Technical Expertise: Microsoft Dynamics user administration Active Directory management M365 licensing and administration Key Skills & Competencies: Excellent organisational and communication skills Professional attitude with the ability to lead by example Ability to multi-task and adapt to a fast-paced, agile work environment Strong analytical and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical illness cover, income protection, and death in service 25 days of holiday plus bank holidays, with the option to purchase up to 10 additional days A flexible benefits package including private medical and dental insurance, among others This role offers the chance to join a dynamic and growing business that values individual contributions and is committed to professional development. The organisation fosters an inclusive and supportive work culture where employees can thrive both personally and professionally.
IT Support Analyst Salary Up to £30,600 + Bonus Hybrid Working Coleraine CPS Group are currently working with a well-established business who are going through a period of exciting growth and are looking for a new IT Support Analyst to join the team. In this position you would be working as a part of the IT Service Desk team helping to deliver an outstanding IT service by providing desktop, remote and infrastructure support. Key Responsibilities: * Providing 1st/2nd line onsite and remote support * Support a range of software applications including office 365, Sage X3 etc. * Administer Windows Servers in physical, Azure, and VMWare environments * Provide support for PC's, Smartphones, Tablets, and Printers both onsite and remotely Candidate Skills/Experience: * Previous experience in a similar position * Good knowledge of network and PC operating systems including Windows Server, Azure, and VMWare environments * Strong knowledge of Microsoft Windows 10/11 * Good understanding of LAN/WAN networking and the ability to troubleshoot network issues * Prior experience managing deployments/rollouts of PC's, phone and Servers Contact: Matt Jacob - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
18/09/2024
Full time
IT Support Analyst Salary Up to £30,600 + Bonus Hybrid Working Coleraine CPS Group are currently working with a well-established business who are going through a period of exciting growth and are looking for a new IT Support Analyst to join the team. In this position you would be working as a part of the IT Service Desk team helping to deliver an outstanding IT service by providing desktop, remote and infrastructure support. Key Responsibilities: * Providing 1st/2nd line onsite and remote support * Support a range of software applications including office 365, Sage X3 etc. * Administer Windows Servers in physical, Azure, and VMWare environments * Provide support for PC's, Smartphones, Tablets, and Printers both onsite and remotely Candidate Skills/Experience: * Previous experience in a similar position * Good knowledge of network and PC operating systems including Windows Server, Azure, and VMWare environments * Strong knowledge of Microsoft Windows 10/11 * Good understanding of LAN/WAN networking and the ability to troubleshoot network issues * Prior experience managing deployments/rollouts of PC's, phone and Servers Contact: Matt Jacob - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
Advent Geneva Support Analyst - Contract Opportunity - Dublin - 6 months - Financial Services A large global financial services client of ours are seeking an Advent Geneva Application Analyst to join them on an initial 6 month contract, on a relaxed hybrid basis out of Dublin, with likely extension. The rate is 300 - 350 euros a day and are looking for someone to start ASAP with interviews next week. Roles and Responsibility: Play a key role as part of global support team covering IT Core applications domain. Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations. Document processes, procedures and policies as required for appropriate governance of platforms. Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise. Document business user procedures and support user training. Participate in co-ordination and implementation of new platform releases with business users. Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions. Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution. Support the business in Business Continuity and Disaster Recovery initiatives. Desired Experience: * SS&C Advent Geneva. * Familiarity with Broadridge Security Master, Price Master, and Analytics Master. * Linux operating systems. * Strong programming skills in Python, C#, and Visual Basic. * Experience with SQL Server and ability to write complex queries If of interest, please apply or send across your CV to (see below) Please note, no sponsorship is available for this role.
18/09/2024
Project-based
Advent Geneva Support Analyst - Contract Opportunity - Dublin - 6 months - Financial Services A large global financial services client of ours are seeking an Advent Geneva Application Analyst to join them on an initial 6 month contract, on a relaxed hybrid basis out of Dublin, with likely extension. The rate is 300 - 350 euros a day and are looking for someone to start ASAP with interviews next week. Roles and Responsibility: Play a key role as part of global support team covering IT Core applications domain. Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations. Document processes, procedures and policies as required for appropriate governance of platforms. Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise. Document business user procedures and support user training. Participate in co-ordination and implementation of new platform releases with business users. Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions. Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution. Support the business in Business Continuity and Disaster Recovery initiatives. Desired Experience: * SS&C Advent Geneva. * Familiarity with Broadridge Security Master, Price Master, and Analytics Master. * Linux operating systems. * Strong programming skills in Python, C#, and Visual Basic. * Experience with SQL Server and ability to write complex queries If of interest, please apply or send across your CV to (see below) Please note, no sponsorship is available for this role.
Applications Manager, Law Firm, Chesterfield & Sheffield Summary: We are seeking a business-focused Applications Manager to join the IT team of two Support Analysts and an Infrastructure Manager in this expanding law firm. In this new, key role, you will oversee the development and management of the firm's legal software applications and data systems, ensuring they align with business goals. The role is based in Chesterfield with regular visits to the Sheffield office. Why Join? The firm has doubled in size in two years to 80 staff. It's a new role and an opportunity to transform the way applications are managed and used. Opportunities for professional growth for someone with IT Training, Applications Analysis or Business Analysis skills, who has experience defining user workflows and of owning an application. Family atmosphere but with ambition to transform all business service functions. Accordingly, the role reports to the board. A great opportunity to really make a difference. Key Responsibilities: Reduce impact of differing working practices in the business through targeted IT training. Lead the technical management of Practice Management, Document Management, Case Management, and CRM systems. Oversee software life cycle management. Collaborate with stakeholders to implement and optimize new systems. Work with users to define and implement new application workflows. Offer technical support to the IT team and other departments. Stay updated with industry trends and recommend new technologies. Communicate effectively with all levels of staff. Develop and champion data management policies. Ensure data integrity of systems. Develop management reporting for the business. Lead projects related to application development and data management. Manage project plans, timelines, and ensure compliance with regulations. Engage with vendors for support, development and project work. Please apply with CV Applications Manager, Law Firm, Chesterfield & Sheffield
18/09/2024
Full time
Applications Manager, Law Firm, Chesterfield & Sheffield Summary: We are seeking a business-focused Applications Manager to join the IT team of two Support Analysts and an Infrastructure Manager in this expanding law firm. In this new, key role, you will oversee the development and management of the firm's legal software applications and data systems, ensuring they align with business goals. The role is based in Chesterfield with regular visits to the Sheffield office. Why Join? The firm has doubled in size in two years to 80 staff. It's a new role and an opportunity to transform the way applications are managed and used. Opportunities for professional growth for someone with IT Training, Applications Analysis or Business Analysis skills, who has experience defining user workflows and of owning an application. Family atmosphere but with ambition to transform all business service functions. Accordingly, the role reports to the board. A great opportunity to really make a difference. Key Responsibilities: Reduce impact of differing working practices in the business through targeted IT training. Lead the technical management of Practice Management, Document Management, Case Management, and CRM systems. Oversee software life cycle management. Collaborate with stakeholders to implement and optimize new systems. Work with users to define and implement new application workflows. Offer technical support to the IT team and other departments. Stay updated with industry trends and recommend new technologies. Communicate effectively with all levels of staff. Develop and champion data management policies. Ensure data integrity of systems. Develop management reporting for the business. Lead projects related to application development and data management. Manage project plans, timelines, and ensure compliance with regulations. Engage with vendors for support, development and project work. Please apply with CV Applications Manager, Law Firm, Chesterfield & Sheffield
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
18/09/2024
Full time
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
IT Support Analyst - Fluent Spanish MUST Speak Fluent Spanish Please DO NOT Apply for this role if you don't. About The Role: You'll be working in a dynamic IT & Infrastructure team within a Financial Environment helping with the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems. Minimum Required Skills: Fluent Spanish Speaker 1 year + IT Support experience Core knowledge of Windows Desktop/Server, Active Directory Some Linux Systems Administration on any variant - Red Hat, CentOS, Rocky Scripting in any language - Bash/Shell, Python or similar Whilst more junior applicants will be considered ideally candidates will have 3+ years' experience with a higher level of technical proficiency/additional skills. Highly Desirable Skills: Strong Database experience - SQL Server/Oracle - Able to write queries, stored procedures, triggers etc. Strong Linux Systems Administration - Red Hat, Ubuntu, CentOS, Rocky. Previous banking/Financial Application/Market Data Support experience Experience with FIX Protocol including Client Onboarding and day to day troubleshooting Some networking including DNS/DHCP, TCP/UDP, Telnet, IP, Ports etc. Knowledge or interest in the Financial markets including Equities, Futures, FX and Derivatives including basic Trading concepts. Some Cloud experience - AWS/Azure Previous use of GIT version control or similar The client has a broad salary range and will consider candidates with 1 to 5+ years' experience with remuneration in line with their level of experience/skills. There is also an excellent benefits package and annual bonus/share options.
18/09/2024
Full time
IT Support Analyst - Fluent Spanish MUST Speak Fluent Spanish Please DO NOT Apply for this role if you don't. About The Role: You'll be working in a dynamic IT & Infrastructure team within a Financial Environment helping with the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems. Minimum Required Skills: Fluent Spanish Speaker 1 year + IT Support experience Core knowledge of Windows Desktop/Server, Active Directory Some Linux Systems Administration on any variant - Red Hat, CentOS, Rocky Scripting in any language - Bash/Shell, Python or similar Whilst more junior applicants will be considered ideally candidates will have 3+ years' experience with a higher level of technical proficiency/additional skills. Highly Desirable Skills: Strong Database experience - SQL Server/Oracle - Able to write queries, stored procedures, triggers etc. Strong Linux Systems Administration - Red Hat, Ubuntu, CentOS, Rocky. Previous banking/Financial Application/Market Data Support experience Experience with FIX Protocol including Client Onboarding and day to day troubleshooting Some networking including DNS/DHCP, TCP/UDP, Telnet, IP, Ports etc. Knowledge or interest in the Financial markets including Equities, Futures, FX and Derivatives including basic Trading concepts. Some Cloud experience - AWS/Azure Previous use of GIT version control or similar The client has a broad salary range and will consider candidates with 1 to 5+ years' experience with remuneration in line with their level of experience/skills. There is also an excellent benefits package and annual bonus/share options.
Computer System Validation Expert vacancy requiring profound English knowledge for a globally operating Neuchâtel based company in the Pharma sector . Your tasks: Managing system activities with a focus on Analytical Instrument Qualification and Computerized System Validation Supporting the Data Integrity deployment in the department following cGMP, company policies and EHS requirements Authoring specification documents, including URS-FS-SDCS, plans, protocols, and reports Overseeing validation and qualification activities executed by analysts, providing training and support Executing and documenting Equipment and Software validation Conducting and participating in risk assessments, root cause analysis and investigations Your experience/knowledge: 5+ years of relevant validation experience in the biotechnology or pharmaceutical industry Solid skills in Data Integrity requirements and validation of life cycle requirements for cGMPs laboratory systems Profound project management knowledge to support project delivery and operational readiness Master's degree in Engineering, Computer Science, or related technical fields Language skills: French and English - fluent in written and spoken Your soft skills: Excellent comprehension skills with attention to detail A proven ability to lead cross functional teams and deliver on tight timelines Analytical and solution-orientated thinking Location: Neuchâtel, Switzerland Work setting: On-site Sector: Pharma Start: ASAP Duration: 12 months Workload: 100% Ref .Nr.: BH 22110 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
18/09/2024
Project-based
Computer System Validation Expert vacancy requiring profound English knowledge for a globally operating Neuchâtel based company in the Pharma sector . Your tasks: Managing system activities with a focus on Analytical Instrument Qualification and Computerized System Validation Supporting the Data Integrity deployment in the department following cGMP, company policies and EHS requirements Authoring specification documents, including URS-FS-SDCS, plans, protocols, and reports Overseeing validation and qualification activities executed by analysts, providing training and support Executing and documenting Equipment and Software validation Conducting and participating in risk assessments, root cause analysis and investigations Your experience/knowledge: 5+ years of relevant validation experience in the biotechnology or pharmaceutical industry Solid skills in Data Integrity requirements and validation of life cycle requirements for cGMPs laboratory systems Profound project management knowledge to support project delivery and operational readiness Master's degree in Engineering, Computer Science, or related technical fields Language skills: French and English - fluent in written and spoken Your soft skills: Excellent comprehension skills with attention to detail A proven ability to lead cross functional teams and deliver on tight timelines Analytical and solution-orientated thinking Location: Neuchâtel, Switzerland Work setting: On-site Sector: Pharma Start: ASAP Duration: 12 months Workload: 100% Ref .Nr.: BH 22110 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
Job Spec: Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. Perform system testing, troubleshooting, and issue resolution during the implementation phase. Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow. Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design. Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform. Document processes, configurations, and solutions to create comprehensive user guides and training materials. Proven 6+ years' experience as a functional consultant or business analyst in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management . Excellent communication and interpersonal skills. Relevant ServiceNow certifications (eg, ServiceNow Certified Implementation Specialist) are a plus.
18/09/2024
Project-based
Job Spec: Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. Perform system testing, troubleshooting, and issue resolution during the implementation phase. Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow. Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design. Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform. Document processes, configurations, and solutions to create comprehensive user guides and training materials. Proven 6+ years' experience as a functional consultant or business analyst in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management . Excellent communication and interpersonal skills. Relevant ServiceNow certifications (eg, ServiceNow Certified Implementation Specialist) are a plus.
Job Title: System Accountant Salary: £65,000 per annum Working Pattern: Hybrid working, with 2 days in the office per week Our client is seeking a System Accountant to play a pivotal role in the implementation, configuration and ongoing support of their Dynamics 365 Finance system. The System Accountant will be a Qualified Accountant with a flair for IT processes and have previous experience with shared services. The System Accountant will focus on Order to Cash (O2C) processes and drive continuous improvement across the company's finance operations. If you're passionate about finance systems and process automation, we'd love to hear from you. Benefits: Competitive pension scheme 25 days annual leave, plus 8 bank holidays An additional day's holiday for your birthday Buy and sell holiday scheme Electric Vehicle salary sacrifice scheme Enhanced maternity/adoption leave Discounts and savings via the employee benefits portal Health and well-being support via the Employee Assistance Programme Responsibilities: As a System Accountant, you will: Act as the lead analyst for O2C processes, supporting Procurement, Accounts Payable, Receivable, Fixed Assets and Treasury. Support cut-over processes and data migration for upcoming go-lives in line with our client's strategic plan. Maintain, update, and own process documentation, collaborating with business stakeholders. Clearly articulate and challenge finance processes to ensure continuous improvement. Use business analysis techniques to produce current and future documentation for key finance processes. Conduct gap analyses between business requirements and system capabilities, recommending solutions. Support the Project Team in testing, including test plan creation, test cycle management, and UAT criteria approval. If you have experience with Dynamics 365 Finance, analytical skills, and a passion for driving process efficiencies, this System Accountant role offers a fantastic opportunity to contribute to the company's finance transformation. Apply today to join our client as their next System Accountant and make a lasting impact!
18/09/2024
Full time
Job Title: System Accountant Salary: £65,000 per annum Working Pattern: Hybrid working, with 2 days in the office per week Our client is seeking a System Accountant to play a pivotal role in the implementation, configuration and ongoing support of their Dynamics 365 Finance system. The System Accountant will be a Qualified Accountant with a flair for IT processes and have previous experience with shared services. The System Accountant will focus on Order to Cash (O2C) processes and drive continuous improvement across the company's finance operations. If you're passionate about finance systems and process automation, we'd love to hear from you. Benefits: Competitive pension scheme 25 days annual leave, plus 8 bank holidays An additional day's holiday for your birthday Buy and sell holiday scheme Electric Vehicle salary sacrifice scheme Enhanced maternity/adoption leave Discounts and savings via the employee benefits portal Health and well-being support via the Employee Assistance Programme Responsibilities: As a System Accountant, you will: Act as the lead analyst for O2C processes, supporting Procurement, Accounts Payable, Receivable, Fixed Assets and Treasury. Support cut-over processes and data migration for upcoming go-lives in line with our client's strategic plan. Maintain, update, and own process documentation, collaborating with business stakeholders. Clearly articulate and challenge finance processes to ensure continuous improvement. Use business analysis techniques to produce current and future documentation for key finance processes. Conduct gap analyses between business requirements and system capabilities, recommending solutions. Support the Project Team in testing, including test plan creation, test cycle management, and UAT criteria approval. If you have experience with Dynamics 365 Finance, analytical skills, and a passion for driving process efficiencies, this System Accountant role offers a fantastic opportunity to contribute to the company's finance transformation. Apply today to join our client as their next System Accountant and make a lasting impact!
ServiceNow Support Engineer - ITSM - this is a long term contract opportunity for our Basel based client in the financial sector . Your tasks: Primary point of contact for production support of the ServiceNow platform Troubleshooting, diagnosing, evaluating and resolving issues, as well as escalating them to relevant teams Performing and documenting root cause analysis ensuring lessons learned as shared with appropriate stakeholders Developing checks for typical problems and proactively recommend procedures, controls and improvements for problem prevention Implementing simple functionalities to resolve issues and meet new business requirements Maintaining and supporting the existing processes, as well as participating in ServiceNow major upgrades Your experience/knowledge: IT Support Analyst specializing in technical support, troubleshooting, system maintenance, and user training Experience with ServiceNow platform , with deep expertise in ITSM modules including Incident Management, Problem Management, Change Management, and Service Catalog Proficient in creating and maintaining comprehensive system documentation for configurations, processes, and support procedures Strong troubleshooting and investigative abilities, skilled at correlating complex issues across systems and external factors University degree in IT or related field Language skills: English - fluent in written and spoken Your soft skills: Excellent team player and ability to collaborate with team members and business counterpart Strong analytical and problem-solving abilities Location: Basel, Switzerland Work setting: Hybrid Sector: Finances Start: ASAP Duration: 12MM+ Workload: 100% Ref.Nr.: BH 22106 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
18/09/2024
Project-based
ServiceNow Support Engineer - ITSM - this is a long term contract opportunity for our Basel based client in the financial sector . Your tasks: Primary point of contact for production support of the ServiceNow platform Troubleshooting, diagnosing, evaluating and resolving issues, as well as escalating them to relevant teams Performing and documenting root cause analysis ensuring lessons learned as shared with appropriate stakeholders Developing checks for typical problems and proactively recommend procedures, controls and improvements for problem prevention Implementing simple functionalities to resolve issues and meet new business requirements Maintaining and supporting the existing processes, as well as participating in ServiceNow major upgrades Your experience/knowledge: IT Support Analyst specializing in technical support, troubleshooting, system maintenance, and user training Experience with ServiceNow platform , with deep expertise in ITSM modules including Incident Management, Problem Management, Change Management, and Service Catalog Proficient in creating and maintaining comprehensive system documentation for configurations, processes, and support procedures Strong troubleshooting and investigative abilities, skilled at correlating complex issues across systems and external factors University degree in IT or related field Language skills: English - fluent in written and spoken Your soft skills: Excellent team player and ability to collaborate with team members and business counterpart Strong analytical and problem-solving abilities Location: Basel, Switzerland Work setting: Hybrid Sector: Finances Start: ASAP Duration: 12MM+ Workload: 100% Ref.Nr.: BH 22106 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
D365 F&O L1/2 Support Analyst £25,000 - £32,000 DOE Hybrid, London 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/09/2024
D365 F&O L1/2 Support Analyst £25,000 - £32,000 DOE Hybrid, London 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Dialler Manager (Sales and Retention Data Analyst) £38K- £42K + Pension + Benefits + Bonus scheme Stockport (2 days on site) A Dialler Manager is required for our client who are based in Stockport. This role is pivotal in leading, managing, and optimising dialler operations to drive sales and retention. You will be at the forefront of designing and implementing dialler strategies informed by customer behaviours and market trends. We are looking for someone with a strong analytical background, data management experience, and SQL expertise. Responsibilities: Monitor Dialler performance, adjusting strategies in Real Time to enhance outcomes or respond to events. Analyse data to shape future outbound strategies and improve dialler performance. Collaborate with Operational Teams to increase performance. Drive sales, retention, and conversion levels productively through the Dialler system and associated tools. Manage outbound campaigns and their conversion to inbound retention. Build and manage daily dialler initiatives for Sales/Retention. Required Skills & Qualifications: Strong mathematical, analytical, communication, and organisational skills. Proficiency in MS Office Suite. Minimum of 2 years' experience in data management/analysis. Expertise in Outbound Dialler systems. Advanced SQL knowledge. A commitment to integrity, due skill, care, and diligence. Ability to comply with all relevant rules, regulations, and legislation.
18/09/2024
Full time
Dialler Manager (Sales and Retention Data Analyst) £38K- £42K + Pension + Benefits + Bonus scheme Stockport (2 days on site) A Dialler Manager is required for our client who are based in Stockport. This role is pivotal in leading, managing, and optimising dialler operations to drive sales and retention. You will be at the forefront of designing and implementing dialler strategies informed by customer behaviours and market trends. We are looking for someone with a strong analytical background, data management experience, and SQL expertise. Responsibilities: Monitor Dialler performance, adjusting strategies in Real Time to enhance outcomes or respond to events. Analyse data to shape future outbound strategies and improve dialler performance. Collaborate with Operational Teams to increase performance. Drive sales, retention, and conversion levels productively through the Dialler system and associated tools. Manage outbound campaigns and their conversion to inbound retention. Build and manage daily dialler initiatives for Sales/Retention. Required Skills & Qualifications: Strong mathematical, analytical, communication, and organisational skills. Proficiency in MS Office Suite. Minimum of 2 years' experience in data management/analysis. Expertise in Outbound Dialler systems. Advanced SQL knowledge. A commitment to integrity, due skill, care, and diligence. Ability to comply with all relevant rules, regulations, and legislation.
Source Group are looking for a ServiceNow Support Analyst who has strong knowledge of the ServiceNow platform and a passion for production support and customer satisfaction. The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have a direct impact on the organisation. The successful candidate will have a proven track record supporting and operating the ServiceNow platform on a day-to-day basis, closely collaborating with developers, architects and business analysts, while have clear and customer-oriented approach to problem solving As a ServiceNow Support Analyst, you will bring technical expertise in ServiceNow. You will also have handson experience implementing and developing small features in the platform. You will work in a team of experts with diverse range of skills, fostering a collaborative, knowledge-sharing and learning environment. This role requires a candidates who is based in Switzerland or is able to relocate Full time (EU passport required) Responsiblities: Serve as primary point of contact for production support of the ServiceNow platform Troubleshoot, diagnose, evaluate and resolve issues and when appropriate, escalate them to relevant teams Perform and document root cause analysis ensuring lessons learned as shared with appropriate stakeholders Develop (and automate if possible) checks for typical problems and proactively recommend procedures, controls and improvements for problem prevention Implement simple functionalities to resolve issues and/or meet new business requirements Maintain and support the existing processes Participate in ServiceNow major upgrades Produce technical documentation Requirements: Minimum 3 years' experience as IT support analyst (technical support and troubleshooting, system maintenance and monitoring, user training and guidance). Minimum 2 years' experience with ServiceNow (Excellent technical knowledge of the ServiceNow platform, with mandatory experience with the ITSM module - such as Incident Management, Problem Management, Change Management, and Service Catalog. Experience with system documentation - ability to create and maintain comprehensive documentation for configurations, processes, and support procedures) Strong troubleshooting and investigation skills, being able to correlate issues, systems, and external factors when required. Fluent in English For more informaiton please get in touch.
18/09/2024
Project-based
Source Group are looking for a ServiceNow Support Analyst who has strong knowledge of the ServiceNow platform and a passion for production support and customer satisfaction. The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have a direct impact on the organisation. The successful candidate will have a proven track record supporting and operating the ServiceNow platform on a day-to-day basis, closely collaborating with developers, architects and business analysts, while have clear and customer-oriented approach to problem solving As a ServiceNow Support Analyst, you will bring technical expertise in ServiceNow. You will also have handson experience implementing and developing small features in the platform. You will work in a team of experts with diverse range of skills, fostering a collaborative, knowledge-sharing and learning environment. This role requires a candidates who is based in Switzerland or is able to relocate Full time (EU passport required) Responsiblities: Serve as primary point of contact for production support of the ServiceNow platform Troubleshoot, diagnose, evaluate and resolve issues and when appropriate, escalate them to relevant teams Perform and document root cause analysis ensuring lessons learned as shared with appropriate stakeholders Develop (and automate if possible) checks for typical problems and proactively recommend procedures, controls and improvements for problem prevention Implement simple functionalities to resolve issues and/or meet new business requirements Maintain and support the existing processes Participate in ServiceNow major upgrades Produce technical documentation Requirements: Minimum 3 years' experience as IT support analyst (technical support and troubleshooting, system maintenance and monitoring, user training and guidance). Minimum 2 years' experience with ServiceNow (Excellent technical knowledge of the ServiceNow platform, with mandatory experience with the ITSM module - such as Incident Management, Problem Management, Change Management, and Service Catalog. Experience with system documentation - ability to create and maintain comprehensive documentation for configurations, processes, and support procedures) Strong troubleshooting and investigation skills, being able to correlate issues, systems, and external factors when required. Fluent in English For more informaiton please get in touch.