To work with my client, an East Midlands based software solutions business who have been providing services into the food sector for over 30 years now. As a Software Testing and Support analyst you will enable the release of integrated software, firmware and hardware (where appropriate), thorough product/software testing and helping to assure the development team's work meets the objectives of the project through Automated and Manual UAT. As part of the teams duties you will act as a backup to the inhouse support function by monitoring performance and providing ACCOUNTABILITY Product Testing Perform final product testing for software development cycle (system, integration and regression), to ensure specifications have been met and to allow for approval of releases. Detect and track software defects and inconsistencies. Test across different environments. Carry out stress testing, performance testing, functional testing and scalability testing Design and run manual scripts. Design and develop automation scripts where appropriate. Collaborate closely with colleagues following Agile principles and working to meet project Support Produce and maintain detailed training materials and user guides. Provide technical support for operating units (UK, AU, United Arab Emirates.) Evaluation of log files and debug outputs for RCA Act as a backup for in house IT support Support the management and maintenance of the operating units' Servers, including failover, backup and resilience. Monitor automated performance and alert platforms Securely access specific tools and utility programs as a systems administrator, bearing in mind the principles of ISO 27001 and 27017. This role is based in the East Midlands and is a site based role, therefor only candidates within commutable distance of Leicester will be considered. This role would best suit a software test analyst with experience of providing a level of technical support.
05/07/2024
Full time
To work with my client, an East Midlands based software solutions business who have been providing services into the food sector for over 30 years now. As a Software Testing and Support analyst you will enable the release of integrated software, firmware and hardware (where appropriate), thorough product/software testing and helping to assure the development team's work meets the objectives of the project through Automated and Manual UAT. As part of the teams duties you will act as a backup to the inhouse support function by monitoring performance and providing ACCOUNTABILITY Product Testing Perform final product testing for software development cycle (system, integration and regression), to ensure specifications have been met and to allow for approval of releases. Detect and track software defects and inconsistencies. Test across different environments. Carry out stress testing, performance testing, functional testing and scalability testing Design and run manual scripts. Design and develop automation scripts where appropriate. Collaborate closely with colleagues following Agile principles and working to meet project Support Produce and maintain detailed training materials and user guides. Provide technical support for operating units (UK, AU, United Arab Emirates.) Evaluation of log files and debug outputs for RCA Act as a backup for in house IT support Support the management and maintenance of the operating units' Servers, including failover, backup and resilience. Monitor automated performance and alert platforms Securely access specific tools and utility programs as a systems administrator, bearing in mind the principles of ISO 27001 and 27017. This role is based in the East Midlands and is a site based role, therefor only candidates within commutable distance of Leicester will be considered. This role would best suit a software test analyst with experience of providing a level of technical support.
Description: A tier 1 Bank is looking for a Mainframe Analyst to support with the demise of a Legacy Mainframe application. It is hosted on a z-OS platform using DB2 and with applications written in Cobol and TIBCO. Ideally you will need to be an immediate starter on a long term project. Skills: Analysis Data Quality analysis cobol DB2 Tibco SAMS Job Title: Mainframe Analyst Location: London, UK Rate/Salary: .00 GBP Day Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
05/07/2024
Project-based
Description: A tier 1 Bank is looking for a Mainframe Analyst to support with the demise of a Legacy Mainframe application. It is hosted on a z-OS platform using DB2 and with applications written in Cobol and TIBCO. Ideally you will need to be an immediate starter on a long term project. Skills: Analysis Data Quality analysis cobol DB2 Tibco SAMS Job Title: Mainframe Analyst Location: London, UK Rate/Salary: .00 GBP Day Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Spectrum IT Recruitment (South) Ltd
Stafford, Staffordshire
Application Support Analyst Application Support Analyst required by a leading well-known company based in Stafford. The successful Application Support Analyst will join a team of 4 working on the delivery of the companies IT systems and services. This is a hybrid role working 1 day a week at the company's office in Stafford. Experience required: 3rd line Application support experience T-SQL SQL Developer/OracleDB Business systems administration and configuration Any experience working within the housing sector would be very advantageous. If you are looking for an opportunity of this nature, please contact (see below) or call. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
05/07/2024
Full time
Application Support Analyst Application Support Analyst required by a leading well-known company based in Stafford. The successful Application Support Analyst will join a team of 4 working on the delivery of the companies IT systems and services. This is a hybrid role working 1 day a week at the company's office in Stafford. Experience required: 3rd line Application support experience T-SQL SQL Developer/OracleDB Business systems administration and configuration Any experience working within the housing sector would be very advantageous. If you are looking for an opportunity of this nature, please contact (see below) or call. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Application Support Analyst - Manchester - Lloyd's Market - Permanent - Hybrid - £50,000 Our client is a well-established Specialty Insurance provider who are looking to bring on an Application Support Analyst based in Manchester to support the day to day operations and their main policy administration system as well as undertaking supporting various underwriting applications. Main Responsibilities: Work on Incident, Problem and Service request tickets solutions. Perform basic operations related to system administration of the application. Extensive engagement with vendors and internal teams to ensure effective and efficient application support. Execute routine system jobs and processes on systems to support their BAU operations of their IT systems. Successful Candidates Will Have The Following: Experience of supported underwriting software system, such as Subscribe, Guidewire, Genius or Eclipse would be highly crucial for this role. Solid understanding of Lloyds market insurance business processes and platforms such as Xchanging will be necessary. You will need to a good understanding of the Lloyds market premiums and claims messages (USM and SCM) Demonstrable knowledge of a policy life cycle claims processing and outwards RI process is essential. Good technical experience of TSQL to perform data query and extraction. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
05/07/2024
Full time
Application Support Analyst - Manchester - Lloyd's Market - Permanent - Hybrid - £50,000 Our client is a well-established Specialty Insurance provider who are looking to bring on an Application Support Analyst based in Manchester to support the day to day operations and their main policy administration system as well as undertaking supporting various underwriting applications. Main Responsibilities: Work on Incident, Problem and Service request tickets solutions. Perform basic operations related to system administration of the application. Extensive engagement with vendors and internal teams to ensure effective and efficient application support. Execute routine system jobs and processes on systems to support their BAU operations of their IT systems. Successful Candidates Will Have The Following: Experience of supported underwriting software system, such as Subscribe, Guidewire, Genius or Eclipse would be highly crucial for this role. Solid understanding of Lloyds market insurance business processes and platforms such as Xchanging will be necessary. You will need to a good understanding of the Lloyds market premiums and claims messages (USM and SCM) Demonstrable knowledge of a policy life cycle claims processing and outwards RI process is essential. Good technical experience of TSQL to perform data query and extraction. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
Fruition IT Resources Limited
Manchester, Lancashire
Role - Application Support Analyst Package - £50k + 10% bonus + 10% pension Location - Manchester/hybrid An opportunity to join a tech-first Insurance company as part of their brand new Manchester based office. They are in the process of a modernisation programme and they're looking for a talented Application Analyst to support them in this. Your journey will involve taking the helm of their innovative platform. This is your chance to join a vibrant community of tech enthusiasts, making a genuine impact in the business, and shaping the future of their IT landscape. This isn't your typical BAU role working with ancient tech! Responsibilities Resolve Incident, Problem, and Service Request tickets within the established SLAs. Utilize various service desk systems, with a preference for ServiceNow. Carry out routine system tasks and processes to maintain the daily operation of IT systems. Contribute to and implement ongoing improvements to the function. Collaborate with other IT teams, such as Service Desk, Infrastructure, DBAs, and Network Security, to address IT application support issues. Conduct basic system administration tasks for the application. Query application databases and perform preliminary data analysis. Engage extensively with vendors and internal teams to deliver effective and efficient application support. Skills & Experience Experience supporting underwriting software systems like Subscribe, Guidewire, Genius, or Eclipse. Strong understanding of Lloyd's market insurance business processes and platforms, such as Xchanging. Familiarity with Lloyd's market premiums and claims messages (USM and SCM). Knowledge of policy life cycle, claims processing, and outwards reinsurance processes. Proficient in TSQL for data querying and extraction. Experience working in a regulatory environment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
05/07/2024
Full time
Role - Application Support Analyst Package - £50k + 10% bonus + 10% pension Location - Manchester/hybrid An opportunity to join a tech-first Insurance company as part of their brand new Manchester based office. They are in the process of a modernisation programme and they're looking for a talented Application Analyst to support them in this. Your journey will involve taking the helm of their innovative platform. This is your chance to join a vibrant community of tech enthusiasts, making a genuine impact in the business, and shaping the future of their IT landscape. This isn't your typical BAU role working with ancient tech! Responsibilities Resolve Incident, Problem, and Service Request tickets within the established SLAs. Utilize various service desk systems, with a preference for ServiceNow. Carry out routine system tasks and processes to maintain the daily operation of IT systems. Contribute to and implement ongoing improvements to the function. Collaborate with other IT teams, such as Service Desk, Infrastructure, DBAs, and Network Security, to address IT application support issues. Conduct basic system administration tasks for the application. Query application databases and perform preliminary data analysis. Engage extensively with vendors and internal teams to deliver effective and efficient application support. Skills & Experience Experience supporting underwriting software systems like Subscribe, Guidewire, Genius, or Eclipse. Strong understanding of Lloyd's market insurance business processes and platforms, such as Xchanging. Familiarity with Lloyd's market premiums and claims messages (USM and SCM). Knowledge of policy life cycle, claims processing, and outwards reinsurance processes. Proficient in TSQL for data querying and extraction. Experience working in a regulatory environment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Mainframe Programmer/Analyst (Cobol) INSIDE IR35. Applicants must be eligible to work in the UK, and ideally eligible for SC clearance This is a great new opportunity to join our growing team as a Mainframe Developer specializing in Cobol. Your primary responsibility as a VME Consultant will be to manage and optimize Legacy VME systems within the UK public sector. This pivotal role involves ensuring the smooth operation, thorough testing, and successful implementation of VME applications. You will work closely with cross-functional teams, including testers, programmers, and implementation specialists, to deliver high-quality solutions. Key responsibilities include conducting comprehensive tests, developing and maintaining VME applications using Cobol, Assembler, or PL/I, and optimizing code for performance and security. Additionally, you will coordinate the deployment of VME solutions, provide technical support, propose enhancements, and create detailed technical documentation. Strong problem-solving skills, familiarity with Legacy Mainframe environments, and excellent communication abilities are essential. Experience in technology consultancy and public sector environments is highly desirable. * Conduct thorough testing of VME applications, identifying and resolving issues promptly. * Collaborate with testers to create test plans, execute test cases, and validate system functionality. * Develop, enhance, and maintain VME applications using languages such as Cobol, Assembler, or PL/I. * Optimise code for performance, reliability, and security. * Coordinate the deployment of VME solutions, ensuring seamless integration with existing systems. * Provide technical support during implementation, addressing any challenges that arise. * Analyse existing VME codebase and propose enhancements or modernisation strategies. * Collaborate with stakeholders to identify opportunities for system improvements. * Create comprehensive technical documentation for VME applications. * Train end-users and technical staff on VME best practices and troubleshooting. * Communicate effectively with project managers, business analysts, and end-users. * Understand business requirements and translate them into technical solutions. Requirements: * Proven experience working with VME systems, including Cobol, Assembler, or PL/I. * Strong problem-solving skills and attention to detail. * Familiarity with Legacy Mainframe environments and associated tools. * Excellent communication and collaboration abilities. Desirable Requirements: * Experience working with a technology consultancy. * Experience in Public Sector environments Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
05/07/2024
Project-based
Mainframe Programmer/Analyst (Cobol) INSIDE IR35. Applicants must be eligible to work in the UK, and ideally eligible for SC clearance This is a great new opportunity to join our growing team as a Mainframe Developer specializing in Cobol. Your primary responsibility as a VME Consultant will be to manage and optimize Legacy VME systems within the UK public sector. This pivotal role involves ensuring the smooth operation, thorough testing, and successful implementation of VME applications. You will work closely with cross-functional teams, including testers, programmers, and implementation specialists, to deliver high-quality solutions. Key responsibilities include conducting comprehensive tests, developing and maintaining VME applications using Cobol, Assembler, or PL/I, and optimizing code for performance and security. Additionally, you will coordinate the deployment of VME solutions, provide technical support, propose enhancements, and create detailed technical documentation. Strong problem-solving skills, familiarity with Legacy Mainframe environments, and excellent communication abilities are essential. Experience in technology consultancy and public sector environments is highly desirable. * Conduct thorough testing of VME applications, identifying and resolving issues promptly. * Collaborate with testers to create test plans, execute test cases, and validate system functionality. * Develop, enhance, and maintain VME applications using languages such as Cobol, Assembler, or PL/I. * Optimise code for performance, reliability, and security. * Coordinate the deployment of VME solutions, ensuring seamless integration with existing systems. * Provide technical support during implementation, addressing any challenges that arise. * Analyse existing VME codebase and propose enhancements or modernisation strategies. * Collaborate with stakeholders to identify opportunities for system improvements. * Create comprehensive technical documentation for VME applications. * Train end-users and technical staff on VME best practices and troubleshooting. * Communicate effectively with project managers, business analysts, and end-users. * Understand business requirements and translate them into technical solutions. Requirements: * Proven experience working with VME systems, including Cobol, Assembler, or PL/I. * Strong problem-solving skills and attention to detail. * Familiarity with Legacy Mainframe environments and associated tools. * Excellent communication and collaboration abilities. Desirable Requirements: * Experience working with a technology consultancy. * Experience in Public Sector environments Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Swan IT is searching for an experienced BA with deep knowledge of Swift and ISO20022. The SWIFT Messaging Functional Support Specialist will be responsible for providing expert functional support for SWIFT messages. This includes handling technology incidents, implementing standard changes, and ensuring the smooth operation of SWIFT messaging systems. The specialist will work closely with technical teams, business units, and external partners to resolve issues, optimize processes, and ensure compliance with SWIFT standards (ISO20022). It's essential that you are able to work in Madrid, Spain based on a hybrid work pattern, 3-days per week in the office with the remainder from home. Fluency in Spanish is essential, without exceptions If you are interested, and wish to know more, please apply with your CV in the first instance.
05/07/2024
Project-based
Swan IT is searching for an experienced BA with deep knowledge of Swift and ISO20022. The SWIFT Messaging Functional Support Specialist will be responsible for providing expert functional support for SWIFT messages. This includes handling technology incidents, implementing standard changes, and ensuring the smooth operation of SWIFT messaging systems. The specialist will work closely with technical teams, business units, and external partners to resolve issues, optimize processes, and ensure compliance with SWIFT standards (ISO20022). It's essential that you are able to work in Madrid, Spain based on a hybrid work pattern, 3-days per week in the office with the remainder from home. Fluency in Spanish is essential, without exceptions If you are interested, and wish to know more, please apply with your CV in the first instance.
IT Software Licence Analyst - HYBRID WORKING We are working with one of our biggest customers who are a household name based in Surrey. We are looking for an experienced IT Software Licence Analyst yo work on a hybrid basis - 2 days in the office. Job Role: Primarily responsible for carrying out the operational activities of the Software License Management team, which includes maintaining software catalogues, availability of the right software applications to right Business Units and taking precautionary steps to eliminate software past its due date. You will be responsible for ensuring that regular audits are undertaken to reconcile the installed software base against purchased software licences to verify compliance. You will also be responsible for ensuring that all software licensing orders, renewals and contracts are managed accurately and efficiently. Job responsibilities: Monitor the Service Now SAM queues Action the tickets from Service Now and keep the queue to minimal or zero as much as possible Escalate any issues arising from tickets to the relevant SAM Team member Assist with BAU actions on compliance tracker by doing surveys Creating tickets for uninstallation where required. Assist the team in collating Proof of License to be updated in the SAM tools regarding both renewals and new purchases Support team in any ad-hoc activities and future development programs Run/compile ad hoc or regular software licence compliance reports as required Run and action reports from SAM Tools to identify and remediate unused software Skills: Basic knowledge of software/hardware life cycle management, compliance and process improvement Working understanding of software licensing and grasp of contract language Working knowledge of software and procurement life cycle Working understanding of Software Asset Management tools like ServiceNow/Snow/Flexera Strong data analysis and manipulation on Excel Experience in working with virtual teams Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
05/07/2024
IT Software Licence Analyst - HYBRID WORKING We are working with one of our biggest customers who are a household name based in Surrey. We are looking for an experienced IT Software Licence Analyst yo work on a hybrid basis - 2 days in the office. Job Role: Primarily responsible for carrying out the operational activities of the Software License Management team, which includes maintaining software catalogues, availability of the right software applications to right Business Units and taking precautionary steps to eliminate software past its due date. You will be responsible for ensuring that regular audits are undertaken to reconcile the installed software base against purchased software licences to verify compliance. You will also be responsible for ensuring that all software licensing orders, renewals and contracts are managed accurately and efficiently. Job responsibilities: Monitor the Service Now SAM queues Action the tickets from Service Now and keep the queue to minimal or zero as much as possible Escalate any issues arising from tickets to the relevant SAM Team member Assist with BAU actions on compliance tracker by doing surveys Creating tickets for uninstallation where required. Assist the team in collating Proof of License to be updated in the SAM tools regarding both renewals and new purchases Support team in any ad-hoc activities and future development programs Run/compile ad hoc or regular software licence compliance reports as required Run and action reports from SAM Tools to identify and remediate unused software Skills: Basic knowledge of software/hardware life cycle management, compliance and process improvement Working understanding of software licensing and grasp of contract language Working knowledge of software and procurement life cycle Working understanding of Software Asset Management tools like ServiceNow/Snow/Flexera Strong data analysis and manipulation on Excel Experience in working with virtual teams Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
First Line Software Support Analyst. Salary £20,000- £22,000 Location - 100% Remote working My client is looking for junior support analysts, or graduates looking for their 1st IT support position. About the role This is an important role and requires an enthusiasm for IT and the ability to understand software from a user's perspective. The role includes information gathering, helping to answer entry level technical questions through email, phone, live chat and remote sessions and escalating cases to level 2 support. All of our staff work from home. We will provide a laptop but you will require a quiet place to work and a fast and reliable broadband connection. Some of the duties include: Direct the flow of incoming cases and ensure customers are served promptly and efficiently. Gather information and log files to pass on to level 2 support Explaining possible solutions to customers using knowledge base articles Updating the Software Support ticketing system and customer database(s) with all daily correspondence with our customers (to document problems & resolutions). Testing of new Cristie software releases and pre-releases, Providing out of hours on call cover for our 24x7 support via telephone and e-mail on a rota basis - expected 1 week in 8. Training provided Hours This is a Full time position requiring flexibility in working patterns on a rota basis. Currently: Week 1: 07:00am - 3:30pm Monday-Thursday 07:00am - 3:00pm Friday Week 2/Week 3: 09:00am - 5:30pm Monday-Thursday 08:30am-04:30pm Friday Week 4: 11:30am-8:00pm Monday-Thursday 12:00pm-8:00pm Friday The above hours can change in the future based on the needs of the business to cover 6am start on the early and upto 10pm finish on the late.
05/07/2024
Full time
First Line Software Support Analyst. Salary £20,000- £22,000 Location - 100% Remote working My client is looking for junior support analysts, or graduates looking for their 1st IT support position. About the role This is an important role and requires an enthusiasm for IT and the ability to understand software from a user's perspective. The role includes information gathering, helping to answer entry level technical questions through email, phone, live chat and remote sessions and escalating cases to level 2 support. All of our staff work from home. We will provide a laptop but you will require a quiet place to work and a fast and reliable broadband connection. Some of the duties include: Direct the flow of incoming cases and ensure customers are served promptly and efficiently. Gather information and log files to pass on to level 2 support Explaining possible solutions to customers using knowledge base articles Updating the Software Support ticketing system and customer database(s) with all daily correspondence with our customers (to document problems & resolutions). Testing of new Cristie software releases and pre-releases, Providing out of hours on call cover for our 24x7 support via telephone and e-mail on a rota basis - expected 1 week in 8. Training provided Hours This is a Full time position requiring flexibility in working patterns on a rota basis. Currently: Week 1: 07:00am - 3:30pm Monday-Thursday 07:00am - 3:00pm Friday Week 2/Week 3: 09:00am - 5:30pm Monday-Thursday 08:30am-04:30pm Friday Week 4: 11:30am-8:00pm Monday-Thursday 12:00pm-8:00pm Friday The above hours can change in the future based on the needs of the business to cover 6am start on the early and upto 10pm finish on the late.
Overview You have the chance to join a growing Digital IT Services Provider, based in the UK, who specialise in workplace, network, and cloud transformation. As part of the Operations Team, the Network Support Analyst will focus on customer support, optimisation delivery, and project deployments across key technical pillars. Key Responsibilities for the Network Support Analyst: Diagnose and resolve complex issues with SDWAN, SD-Branch, and Endpoint network authentication. Meet customer SLAs and operational KPIs. Follow company and customer procedures for live environment changes. Provide after-hours support on an on-call basis. Collaborate with internal teams, vendors, and customers to resolve issues and escalations. Identify opportunities for operational efficiency and customer satisfaction improvements. Handle escalated support queries to resolution. Visit customer sites for support or project activities as needed. Proactively log issues in company and customer environments. Adhere to ITIL principles. Maintain and promote a strong customer service culture. Key Requirements for the Network Support Analyst: 3+ years' experience in a similar role. A good understanding of Fortinet SD-WAN and SD-Branch. Networking troubleshooting connectivity issues. Network authentication 802.1X. FortiGate Firewall technology knowledge and experience. Ability to analyse logs and Wireshark captures. Fortinet portfolio inc UTM, Forti Manager, FortiAnalyzer. Able to manage time effectively to ensure targets are met. Must be able to work as part of a team. Good communication skills. Personal drive to continuously improve skills and experience. *Shift Pattern - Full Time*
05/07/2024
Full time
Overview You have the chance to join a growing Digital IT Services Provider, based in the UK, who specialise in workplace, network, and cloud transformation. As part of the Operations Team, the Network Support Analyst will focus on customer support, optimisation delivery, and project deployments across key technical pillars. Key Responsibilities for the Network Support Analyst: Diagnose and resolve complex issues with SDWAN, SD-Branch, and Endpoint network authentication. Meet customer SLAs and operational KPIs. Follow company and customer procedures for live environment changes. Provide after-hours support on an on-call basis. Collaborate with internal teams, vendors, and customers to resolve issues and escalations. Identify opportunities for operational efficiency and customer satisfaction improvements. Handle escalated support queries to resolution. Visit customer sites for support or project activities as needed. Proactively log issues in company and customer environments. Adhere to ITIL principles. Maintain and promote a strong customer service culture. Key Requirements for the Network Support Analyst: 3+ years' experience in a similar role. A good understanding of Fortinet SD-WAN and SD-Branch. Networking troubleshooting connectivity issues. Network authentication 802.1X. FortiGate Firewall technology knowledge and experience. Ability to analyse logs and Wireshark captures. Fortinet portfolio inc UTM, Forti Manager, FortiAnalyzer. Able to manage time effectively to ensure targets are met. Must be able to work as part of a team. Good communication skills. Personal drive to continuously improve skills and experience. *Shift Pattern - Full Time*
Quantitative Risk Modeller/Analyst - This is a long term contract opportunity to join our Basel based client in the financial sector . Your tasks: Contributing to the review, extension, and enhancement of the company's risk models Implementing or prototyping risk measurement approaches in IT systems Documenting risk and valuation models comprehensively Defining business and technical specifications for implementation by the Risk IT team Collaborating with the Risk IT team to review and enhance IT systems used to measure risk Supporting various projects related to quantitative risk measurement and valuation methodologies Your experience/knowledge: Excellent grasp of financial risk measurement and management , including proficiency in quantitative models for risk assessment and valuation Strong skills in mathematical finance, with a particular focus on fixed-income instruments and derivatives Extensive experience in designing, specifying, and implementing IT systems, with expertise in object-oriented programming, relational database modelling, and Python programming Proven ability to write clear and precise business and technical specifications, and to translate quantitative models into effective IT solutions Language skills: English - fluent in written and spoken Your soft skills: Team player with a strong customer focus Excellent interpersonal and communication skills Location: Basel, Switzerland Sector: Finance Start: 08/2024 Duration: 08MM+ Ref .Nr.: BH21855 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
05/07/2024
Project-based
Quantitative Risk Modeller/Analyst - This is a long term contract opportunity to join our Basel based client in the financial sector . Your tasks: Contributing to the review, extension, and enhancement of the company's risk models Implementing or prototyping risk measurement approaches in IT systems Documenting risk and valuation models comprehensively Defining business and technical specifications for implementation by the Risk IT team Collaborating with the Risk IT team to review and enhance IT systems used to measure risk Supporting various projects related to quantitative risk measurement and valuation methodologies Your experience/knowledge: Excellent grasp of financial risk measurement and management , including proficiency in quantitative models for risk assessment and valuation Strong skills in mathematical finance, with a particular focus on fixed-income instruments and derivatives Extensive experience in designing, specifying, and implementing IT systems, with expertise in object-oriented programming, relational database modelling, and Python programming Proven ability to write clear and precise business and technical specifications, and to translate quantitative models into effective IT solutions Language skills: English - fluent in written and spoken Your soft skills: Team player with a strong customer focus Excellent interpersonal and communication skills Location: Basel, Switzerland Sector: Finance Start: 08/2024 Duration: 08MM+ Ref .Nr.: BH21855 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
Senior Data Modeller, Data Architect/Analytics Lead for leading software company. Help shape the evolution of data infrastructure and analytics as they build and develop next generation of self-service data tools for customers and transition to new Cloud platform. You will work with and mentor a small team of data analysts Strong experience in Datamodelling, data warehousing, data processing (Map Reduce) Expert in SQL and at least one analytical programming language (R programming, Python or Julia) Proficient in at least one BI tool (Power BI, Tableau, Qlik Sense). Key responsibilities Manage a small team of skilled analysts. Be a key decision maker in the development of cloud based data warehouse. Lead in the development of new data structures. Lead in the creation of new analytical insights, vision for data Key stakeholder management of internal and external consumers. Provide coaching and mentorship to junior members of the team. Provide best practice techniques for analytics (code review, optimisation, critical thinking, data validation, version control) Continuously look to improve and expand data capabilities. Experience Experience in a Senior Data Analyst or Data Science, Data Modeller or Analytics Consulting role Strong Datamodelling, data processing (Map Reduce) and transformation techniques Expert in SQL Analytical programming language (Python, R programming or Julia) Advocate of IAC principles and best practice coding (GIT, SVN) Ability to optimise workflows and analysis for map reduce processing BI software (eg Power BI, Tableau, Qlik Sense or similar) Presenting complex problems in ways suitable to target audience Leading or managing a small analysis team Agile methods South West based, Devon - 2 days week on site This advert was posted by Staffworx Limited - a UK based recruitment consultancy supporting the global E-commerce, software & consulting sectors. Services advertised by Staffworx are those of an Agency and/or an Employment Business.
05/07/2024
Full time
Senior Data Modeller, Data Architect/Analytics Lead for leading software company. Help shape the evolution of data infrastructure and analytics as they build and develop next generation of self-service data tools for customers and transition to new Cloud platform. You will work with and mentor a small team of data analysts Strong experience in Datamodelling, data warehousing, data processing (Map Reduce) Expert in SQL and at least one analytical programming language (R programming, Python or Julia) Proficient in at least one BI tool (Power BI, Tableau, Qlik Sense). Key responsibilities Manage a small team of skilled analysts. Be a key decision maker in the development of cloud based data warehouse. Lead in the development of new data structures. Lead in the creation of new analytical insights, vision for data Key stakeholder management of internal and external consumers. Provide coaching and mentorship to junior members of the team. Provide best practice techniques for analytics (code review, optimisation, critical thinking, data validation, version control) Continuously look to improve and expand data capabilities. Experience Experience in a Senior Data Analyst or Data Science, Data Modeller or Analytics Consulting role Strong Datamodelling, data processing (Map Reduce) and transformation techniques Expert in SQL Analytical programming language (Python, R programming or Julia) Advocate of IAC principles and best practice coding (GIT, SVN) Ability to optimise workflows and analysis for map reduce processing BI software (eg Power BI, Tableau, Qlik Sense or similar) Presenting complex problems in ways suitable to target audience Leading or managing a small analysis team Agile methods South West based, Devon - 2 days week on site This advert was posted by Staffworx Limited - a UK based recruitment consultancy supporting the global E-commerce, software & consulting sectors. Services advertised by Staffworx are those of an Agency and/or an Employment Business.
A homegrown Scottish law firm that offers a range of legal services, are looking for a talented IT Helpdesk Analyst to join their hybrid team in Aberdeen. As an award-winning company in their industry, they have taken the property and real estate space by storm, and assist their clients with services in corporate law, family law, and financial services, amongst others. As an IT Helpdesk Analyst, you will be assisting with the maintenance and support of their IT systems and doing general day-to-day first line tasks. This includes working through their ticketing system, setting up new employees and helping with the departure of others, and getting systems, PCs and docking stations built. The role will entail being a key voice on the IT side of the business and the support team where your IT knowledge must be trusted and voiced to fellow team members and users; an integral part of the day-to-day running of the business. You will be the first point contact for users experiencing technical difficulties and will be prepared to address issues coming from the phone, the ticketing system, email and even F2F engagement. Ideally, the successful candidate will have some of the following: Experience in finding faults and troubleshooting. Experience working with Windows 10, Microsoft, Ios/Android Excellent customer service and the ability to assess/resolve issues. Experience with ticket logging and resolution. The role would suit a skilled Helpdesk Analyst with some experience who is looking to join an industry-leading company with ambitions to further their career and climb the ranks. They are huge advocates of career development and progression, and have in-house examples of employees climbing the ranks to senior roles. They even facilitate those who would like to branch out and learn new skills by offering training and funding learning schemes. Their offices are based in Central Aberdeen and they're able to offer a salary of £24,000 with a strong benefits package including pension contribution, private healthcare contribution (which rises with company loyalty, 35 days holiday, amongst many more. If this sounds of interest, please apply or drop me an email with your CV at (see below) to discuss this further.
05/07/2024
Full time
A homegrown Scottish law firm that offers a range of legal services, are looking for a talented IT Helpdesk Analyst to join their hybrid team in Aberdeen. As an award-winning company in their industry, they have taken the property and real estate space by storm, and assist their clients with services in corporate law, family law, and financial services, amongst others. As an IT Helpdesk Analyst, you will be assisting with the maintenance and support of their IT systems and doing general day-to-day first line tasks. This includes working through their ticketing system, setting up new employees and helping with the departure of others, and getting systems, PCs and docking stations built. The role will entail being a key voice on the IT side of the business and the support team where your IT knowledge must be trusted and voiced to fellow team members and users; an integral part of the day-to-day running of the business. You will be the first point contact for users experiencing technical difficulties and will be prepared to address issues coming from the phone, the ticketing system, email and even F2F engagement. Ideally, the successful candidate will have some of the following: Experience in finding faults and troubleshooting. Experience working with Windows 10, Microsoft, Ios/Android Excellent customer service and the ability to assess/resolve issues. Experience with ticket logging and resolution. The role would suit a skilled Helpdesk Analyst with some experience who is looking to join an industry-leading company with ambitions to further their career and climb the ranks. They are huge advocates of career development and progression, and have in-house examples of employees climbing the ranks to senior roles. They even facilitate those who would like to branch out and learn new skills by offering training and funding learning schemes. Their offices are based in Central Aberdeen and they're able to offer a salary of £24,000 with a strong benefits package including pension contribution, private healthcare contribution (which rises with company loyalty, 35 days holiday, amongst many more. If this sounds of interest, please apply or drop me an email with your CV at (see below) to discuss this further.
*SAP Business Analyst - MM, WM, QM* For our international client based in Belgium, RED is currently looking for an SAP Business Analyst in the manufacturing area of SAP to join a new data migration project. The consultant is expected to start ASAP and for an initial contract running until the end of the year. The project is based in Belgium and involves travels up to 2 days per week and the remaining remote. Desired skills: To support the launch of SAP S4/Hana initiation phase Knowledge in the following SAP modules: MM, QM & WM SAP Data Migration knowledge as well as business process understanding Fluent in English & French communication If you are interested in this position, please apply or send your updated CV to (see below) for immediate consideration.
05/07/2024
Project-based
*SAP Business Analyst - MM, WM, QM* For our international client based in Belgium, RED is currently looking for an SAP Business Analyst in the manufacturing area of SAP to join a new data migration project. The consultant is expected to start ASAP and for an initial contract running until the end of the year. The project is based in Belgium and involves travels up to 2 days per week and the remaining remote. Desired skills: To support the launch of SAP S4/Hana initiation phase Knowledge in the following SAP modules: MM, QM & WM SAP Data Migration knowledge as well as business process understanding Fluent in English & French communication If you are interested in this position, please apply or send your updated CV to (see below) for immediate consideration.
Interquest have a great opportunity for a Housing consultant with a background of Orchard MRI/Housing. We're looking for an analyst/application support developer who is familiar with using, developing on and configuring the Orchard housing system. This is an immediate start and overs a long term contract for the successful candidate. You will have been supporting the Orchard/MRI either within a local government or housing association setting. Please send your CV to discuss role in more detail. Orchard/MSI/Configuration/Application/Developer/Housing InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
05/07/2024
Project-based
Interquest have a great opportunity for a Housing consultant with a background of Orchard MRI/Housing. We're looking for an analyst/application support developer who is familiar with using, developing on and configuring the Orchard housing system. This is an immediate start and overs a long term contract for the successful candidate. You will have been supporting the Orchard/MRI either within a local government or housing association setting. Please send your CV to discuss role in more detail. Orchard/MSI/Configuration/Application/Developer/Housing InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
My customer is currently looking for a Business Analyst with TBM experience and a tech background. Project Overview: Task: Upgrade from BMV2 to TBMV4 framework with a V3 to V4 upgrade + support Contract Duration: 12 months, starting either July 15th or July 22nd Team: 5 TBM resources Client Request: Team Skills: Do we have Apptio-skilled consultants available both offshore and onsite? Work Needed: Upgrade from TBMv3 to TBMv4 and provide ongoing support Consultant Requirements: Functional Scope: Advisory Services: Provide expert guidance on the upgrade Architecture: Design the structure and strategy for the upgrade Hands-on Execution: Implement and configure the new framework Project Management: Oversee and manage the entire upgrade process Specifics of the Upgrade: Framework Upgrade: Transitioning from TBMv2 to TBMv4 Features: Incorporate automated benchmarking Focus Area: Workstream 6, which includes planning, forecasting, and scenario-based analysis using the ECIO Product Taxonomy Start date: ASAP Duration: 1 year + extensions Location: Dallas, Texas Language: English speaking Rate: To be agreed
05/07/2024
Project-based
My customer is currently looking for a Business Analyst with TBM experience and a tech background. Project Overview: Task: Upgrade from BMV2 to TBMV4 framework with a V3 to V4 upgrade + support Contract Duration: 12 months, starting either July 15th or July 22nd Team: 5 TBM resources Client Request: Team Skills: Do we have Apptio-skilled consultants available both offshore and onsite? Work Needed: Upgrade from TBMv3 to TBMv4 and provide ongoing support Consultant Requirements: Functional Scope: Advisory Services: Provide expert guidance on the upgrade Architecture: Design the structure and strategy for the upgrade Hands-on Execution: Implement and configure the new framework Project Management: Oversee and manage the entire upgrade process Specifics of the Upgrade: Framework Upgrade: Transitioning from TBMv2 to TBMv4 Features: Incorporate automated benchmarking Focus Area: Workstream 6, which includes planning, forecasting, and scenario-based analysis using the ECIO Product Taxonomy Start date: ASAP Duration: 1 year + extensions Location: Dallas, Texas Language: English speaking Rate: To be agreed
Commercial Analyst is required by fast growing and highly successful organisation. Purpose of the Role They are seeking a diligent and analytical-minded Commercial Analyst to join their team. This role is pivotal in providing actionable insights and financial analysis to drive strategic decision-making within our organization. As a Commercial Analyst, you will play a key role in evaluating business performance, identifying opportunities for growth, and supporting commercial initiatives. Main responsibilities Conduct thorough financial analysis to support commercial decision-making, including pricing strategies, profitability analysis, and cost projections. Prepare and present comprehensive reports and presentations to senior management, highlighting key trends, opportunities, and risks. Collaborate cross-functionally with sales, marketing, and finance teams to develop and implement business strategies aimed at maximizing revenue and profitability. Monitor market trends and competitor activities to identify potential threats and opportunities for the business. Develop financial models and forecasts, and perform scenario analysis to support strategic planning and budgeting processes. Analyze customer and product profitability, and provide insights to optimize resource allocation and improve overall business performance. Assist in the preparation of business cases for new initiatives, capital expenditures, and other strategic projects. Support ad-hoc analysis and reporting requests from stakeholders across the organization. Skills & Experience Proven experience in financial analysis, preferably within a commercial or business analysis role. Strong proficiency in financial modelling and advanced Excel skills. Excellent analytical and problem-solving abilities, with keen attention to detail. Ability to interpret complex data and communicate findings effectively to non-financial stakeholders. Strong interpersonal and communication skills, with the ability to collaborate effectively in a team environment. Experience with ERP systems (eg Dynamics) and BI tools (eg, Tableau, Powerquery BI, Power) is advantageous. Proactive attitude with a strong desire to drive continuous improvement and contribute to business growth. Confidence and a good communicator Initiative, honesty and integrity Positive can-do attitude within a fast-changing environment A Team Player Excellent training and career development opportunities exist for the right candidate. Basic salary £35-40,000 + excellent benefits
05/07/2024
Full time
Commercial Analyst is required by fast growing and highly successful organisation. Purpose of the Role They are seeking a diligent and analytical-minded Commercial Analyst to join their team. This role is pivotal in providing actionable insights and financial analysis to drive strategic decision-making within our organization. As a Commercial Analyst, you will play a key role in evaluating business performance, identifying opportunities for growth, and supporting commercial initiatives. Main responsibilities Conduct thorough financial analysis to support commercial decision-making, including pricing strategies, profitability analysis, and cost projections. Prepare and present comprehensive reports and presentations to senior management, highlighting key trends, opportunities, and risks. Collaborate cross-functionally with sales, marketing, and finance teams to develop and implement business strategies aimed at maximizing revenue and profitability. Monitor market trends and competitor activities to identify potential threats and opportunities for the business. Develop financial models and forecasts, and perform scenario analysis to support strategic planning and budgeting processes. Analyze customer and product profitability, and provide insights to optimize resource allocation and improve overall business performance. Assist in the preparation of business cases for new initiatives, capital expenditures, and other strategic projects. Support ad-hoc analysis and reporting requests from stakeholders across the organization. Skills & Experience Proven experience in financial analysis, preferably within a commercial or business analysis role. Strong proficiency in financial modelling and advanced Excel skills. Excellent analytical and problem-solving abilities, with keen attention to detail. Ability to interpret complex data and communicate findings effectively to non-financial stakeholders. Strong interpersonal and communication skills, with the ability to collaborate effectively in a team environment. Experience with ERP systems (eg Dynamics) and BI tools (eg, Tableau, Powerquery BI, Power) is advantageous. Proactive attitude with a strong desire to drive continuous improvement and contribute to business growth. Confidence and a good communicator Initiative, honesty and integrity Positive can-do attitude within a fast-changing environment A Team Player Excellent training and career development opportunities exist for the right candidate. Basic salary £35-40,000 + excellent benefits
Job Title: SharePoint Analyst Location: Helensburgh, Scotland Job Type: 12- month FTC Salary: £48,000 Schedule: a 4-day working week, Monday through Thursday iO is looking for a Sharepoint Analyst who will be responsible for discussing requirements with the Client, creating the pages and sites where directed. Required administering SharePoint permissions on Sites, Libraries and Lists. Duties/Responsibilities: Develop Pages and sites as directed by the customer using out the box on premise SharePoint. Obtain customer requirements through Stakeholder interaction. Administer SharePoint permissions. Knowledge of SharePoint workflows. SharePoint Logging and Health monitoring. Required skills, qualifications and experience Demonstrable experience SharePoint Analyst or similar SharePoint focussed role Comfortable with Lists, Libraries and Document Content Types. Experience using SharePoint Search. SharePoint Designer knowledge. Other Perks and Benefits: offering Flexible working with the option to also work a 4 day week depending on business requirements, where you have the option of Fridays off Private Medical Insurance Competitive Pension Dental Critical Illness Life Assurance Travel Insurance Employee discounts for top high street shops Employee Assistance Program which includes free face to face counselling sessions, Legal advice, Financial advice, etc Internal training and development alongside out Education assistance programmes Reimbursement for a professional membership Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave Please apply to the job if interested.
05/07/2024
Job Title: SharePoint Analyst Location: Helensburgh, Scotland Job Type: 12- month FTC Salary: £48,000 Schedule: a 4-day working week, Monday through Thursday iO is looking for a Sharepoint Analyst who will be responsible for discussing requirements with the Client, creating the pages and sites where directed. Required administering SharePoint permissions on Sites, Libraries and Lists. Duties/Responsibilities: Develop Pages and sites as directed by the customer using out the box on premise SharePoint. Obtain customer requirements through Stakeholder interaction. Administer SharePoint permissions. Knowledge of SharePoint workflows. SharePoint Logging and Health monitoring. Required skills, qualifications and experience Demonstrable experience SharePoint Analyst or similar SharePoint focussed role Comfortable with Lists, Libraries and Document Content Types. Experience using SharePoint Search. SharePoint Designer knowledge. Other Perks and Benefits: offering Flexible working with the option to also work a 4 day week depending on business requirements, where you have the option of Fridays off Private Medical Insurance Competitive Pension Dental Critical Illness Life Assurance Travel Insurance Employee discounts for top high street shops Employee Assistance Program which includes free face to face counselling sessions, Legal advice, Financial advice, etc Internal training and development alongside out Education assistance programmes Reimbursement for a professional membership Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave Please apply to the job if interested.
As a member of the ServiceNow Practice the ServiceNow Developer will configure ServiceNow modules (especially the ITAM module) based on requirements and driving them into the production environment. You will also: Develop and implement new applications on the ServiceNow platform Leverage the automation and integration capabilities of ServiceNow. Provide ServiceNow capability to deliver customer outcomes via the ServiceNow platform Work closely with the Senior Business Analysts and customers to understand and translate their business and technical requirements, propose solutions to business problems and contribute to technical delivery. Participate in design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements. MAIN DUTIES: ServiceNow Development: Strong and proven background in developing on the ServiceNow platform Have a strong and proven background in delivering on the ServiceNow platform Develop the technical solutions, implement them, and perform the relevant component integration tests. Align to best practice code and development standards Ability to review code, overall solution and provide feedback to other team members Manage customer defects and backlog for approved development elements of a customer delivery. Able to work closely within a mixed development team that may include external development capability and ensure code and update sets are managed in line with ServiceNow best practices. Previous experience of developing integration using spokes and 3rd party tooling. Implementing ServiceNow ITSM modules as a technical resource with hands on development of: Application configuration Workflow configuration UI configuration Collaborate as part of a talented team of ServiceNow professionals to deliver changes and provide support to our client Work closely with the Product Owner, Developers, and Programme Team to ensure the ServiceNow platform meets the evolving needs of the client Input into technical tasks related to configuration and implementation of the ServiceNow platform Troubleshoot and resolve defects following best practice principles Update documentation related to the Programme's scope as required Key skills and experience Behavioural Competencies: Strong relationship management skills and aptitude to multi-task and work well in environments driven by tight deadlines, as a team and independently Strong in code of business conduct and ethics, professional, punctual and sticking to timelines for work assigned or picked up Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities Active listener, respects others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) Experience and understanding performance and capacity requirements Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity Drive and embody Brillio values and culture. Technical Skills: 2+ years of working experience on ServiceNow in E2E implementation of various modules in ServiceNow, including 1+ implementation in an ITAM suite (HAM Pro/SAM Pro). ServiceNow Certifications: Required: CSA +1 Desired CIS-ITSM, CIS-HAM or CIS-SAM. Should have knowledge on ServicePortal and angular JS Proven implementation of integrations with 3rd party tools, preferably with HAM Pro, CMDB or ITSM Proficient in Flow Designer, Workflow and Automation Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture ITIL v3 certification is desired with an understanding of IT Asset Management processes Proficient in Javascript and familiarity with ServiceNow APIs. Working knowledge of HTML, CSS, Web technologies and working in SaaS environments. Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO, ServiceNow Mid Server and other such technologies
05/07/2024
Project-based
As a member of the ServiceNow Practice the ServiceNow Developer will configure ServiceNow modules (especially the ITAM module) based on requirements and driving them into the production environment. You will also: Develop and implement new applications on the ServiceNow platform Leverage the automation and integration capabilities of ServiceNow. Provide ServiceNow capability to deliver customer outcomes via the ServiceNow platform Work closely with the Senior Business Analysts and customers to understand and translate their business and technical requirements, propose solutions to business problems and contribute to technical delivery. Participate in design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements. MAIN DUTIES: ServiceNow Development: Strong and proven background in developing on the ServiceNow platform Have a strong and proven background in delivering on the ServiceNow platform Develop the technical solutions, implement them, and perform the relevant component integration tests. Align to best practice code and development standards Ability to review code, overall solution and provide feedback to other team members Manage customer defects and backlog for approved development elements of a customer delivery. Able to work closely within a mixed development team that may include external development capability and ensure code and update sets are managed in line with ServiceNow best practices. Previous experience of developing integration using spokes and 3rd party tooling. Implementing ServiceNow ITSM modules as a technical resource with hands on development of: Application configuration Workflow configuration UI configuration Collaborate as part of a talented team of ServiceNow professionals to deliver changes and provide support to our client Work closely with the Product Owner, Developers, and Programme Team to ensure the ServiceNow platform meets the evolving needs of the client Input into technical tasks related to configuration and implementation of the ServiceNow platform Troubleshoot and resolve defects following best practice principles Update documentation related to the Programme's scope as required Key skills and experience Behavioural Competencies: Strong relationship management skills and aptitude to multi-task and work well in environments driven by tight deadlines, as a team and independently Strong in code of business conduct and ethics, professional, punctual and sticking to timelines for work assigned or picked up Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities Active listener, respects others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) Experience and understanding performance and capacity requirements Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity Drive and embody Brillio values and culture. Technical Skills: 2+ years of working experience on ServiceNow in E2E implementation of various modules in ServiceNow, including 1+ implementation in an ITAM suite (HAM Pro/SAM Pro). ServiceNow Certifications: Required: CSA +1 Desired CIS-ITSM, CIS-HAM or CIS-SAM. Should have knowledge on ServicePortal and angular JS Proven implementation of integrations with 3rd party tools, preferably with HAM Pro, CMDB or ITSM Proficient in Flow Designer, Workflow and Automation Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture ITIL v3 certification is desired with an understanding of IT Asset Management processes Proficient in Javascript and familiarity with ServiceNow APIs. Working knowledge of HTML, CSS, Web technologies and working in SaaS environments. Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO, ServiceNow Mid Server and other such technologies
Request Technology - Craig Johnson
Franklin Park, Illinois
*We are unable to sponsor for permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking an SAP Functional Architect with PLM/QM experience. Candidate will provide leadership and support for the development of enterprise systems that support efficient and effective business processes. Interacts directly and self-sufficiently with user management, IT Management, and the IT technical staff to identify needs and create a business case in support of strategic and tactical plans. Works with the Executive IT team, Project Manager, and executive process experts to lead the effort for all Business Systems project activities. Responsibilities: Keeps current on existing system platforms and with new advancements and capabilities relevant to functional area's. Supports development quality assurance and production business systems issues and the support of new implementations. Develops and mentor IT resources, sets annual goals and measures for team. Serves as a focal point and primary liaison with the CIO on all the business systems strategies and tasks planned and coordinated by the Information Technology Department. Ensures that all new reports and changes to reports are done without duplicating reports that already exist. Leads the effort to develop application system security for respective area of the business. Accountable to ensure appropriate application security is in place and in line with company policies and applicable regulations. Mentor and train business users. Helps lead the management staff on the evolution of management, decision support, and transaction systems and how these relate to business process design and redesign. Ability to work with business stakeholders to continuously improve or reengineer business processes in line with best-in-class business model. Possess a high degree of understanding of IT development techniques such as SAP configuration and the SAP Implementation Management Guide (IMG). Must be capable of carrying out SAP system configuration changes in a given discipline (eg, PLM, IPS, ECTR, Quality, Finance, Manufacturing, Sales etc.) while able to lead the effort of all Business Analysts on staff. Comprehensive functional and technical experience with SAP ECC, PLM(NWBC), SAP Engineering control center (ECTR), CAD (Creo), PLM, QM, IPS Ticket system, Document Management systems, Workflows, Part Generation tools, Conversion Servers (Cideon, .riess) and Engineering Record. Responsible for system configuration and development in line with business end user requirements. Ensures transaction appropriateness and integrity while also ensuring the appropriateness of access security. Ensures that documentation of all work done is sufficient to ensure efficient business continuance should personal changes occur. Documents current business process and incorporates new process changes as needed. Coordinates with business stakeholders to identify requirements, build business/use cases and identify costs, return-on-investment, and KPI's to measure benefit realization. Assesses business needs resulting from as-is business process analysis and how improved business processes, support systems, and technology can improve them. Qualifications: Bachelor's Degree in Bachelor's degree in engineering/computer science or business administration. 5+ Years Relevant Experience Hands-on enterprise systems experience with at least one full life cycle implementation of SAP (PLM/ECTR/IPS/Workflow). A solid, practical, hands-on understanding of R&D and New Product Development for a manufacturing company. Ability to work with and lead others in a matrixed management environment Deep knowledge of business case development/Change management - including the development of return on investment (ROI) scenarios. Detailed understanding of enterprise systems including the ability to develop and configure the solutions specific to R&D/NPDI, PLM, IPS, ECTR, Quality Management Module, Workflows, and Engineering). High degree of skill regarding communication, Change Management, and business process redesign.
04/07/2024
Full time
*We are unable to sponsor for permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking an SAP Functional Architect with PLM/QM experience. Candidate will provide leadership and support for the development of enterprise systems that support efficient and effective business processes. Interacts directly and self-sufficiently with user management, IT Management, and the IT technical staff to identify needs and create a business case in support of strategic and tactical plans. Works with the Executive IT team, Project Manager, and executive process experts to lead the effort for all Business Systems project activities. Responsibilities: Keeps current on existing system platforms and with new advancements and capabilities relevant to functional area's. Supports development quality assurance and production business systems issues and the support of new implementations. Develops and mentor IT resources, sets annual goals and measures for team. Serves as a focal point and primary liaison with the CIO on all the business systems strategies and tasks planned and coordinated by the Information Technology Department. Ensures that all new reports and changes to reports are done without duplicating reports that already exist. Leads the effort to develop application system security for respective area of the business. Accountable to ensure appropriate application security is in place and in line with company policies and applicable regulations. Mentor and train business users. Helps lead the management staff on the evolution of management, decision support, and transaction systems and how these relate to business process design and redesign. Ability to work with business stakeholders to continuously improve or reengineer business processes in line with best-in-class business model. Possess a high degree of understanding of IT development techniques such as SAP configuration and the SAP Implementation Management Guide (IMG). Must be capable of carrying out SAP system configuration changes in a given discipline (eg, PLM, IPS, ECTR, Quality, Finance, Manufacturing, Sales etc.) while able to lead the effort of all Business Analysts on staff. Comprehensive functional and technical experience with SAP ECC, PLM(NWBC), SAP Engineering control center (ECTR), CAD (Creo), PLM, QM, IPS Ticket system, Document Management systems, Workflows, Part Generation tools, Conversion Servers (Cideon, .riess) and Engineering Record. Responsible for system configuration and development in line with business end user requirements. Ensures transaction appropriateness and integrity while also ensuring the appropriateness of access security. Ensures that documentation of all work done is sufficient to ensure efficient business continuance should personal changes occur. Documents current business process and incorporates new process changes as needed. Coordinates with business stakeholders to identify requirements, build business/use cases and identify costs, return-on-investment, and KPI's to measure benefit realization. Assesses business needs resulting from as-is business process analysis and how improved business processes, support systems, and technology can improve them. Qualifications: Bachelor's Degree in Bachelor's degree in engineering/computer science or business administration. 5+ Years Relevant Experience Hands-on enterprise systems experience with at least one full life cycle implementation of SAP (PLM/ECTR/IPS/Workflow). A solid, practical, hands-on understanding of R&D and New Product Development for a manufacturing company. Ability to work with and lead others in a matrixed management environment Deep knowledge of business case development/Change management - including the development of return on investment (ROI) scenarios. Detailed understanding of enterprise systems including the ability to develop and configure the solutions specific to R&D/NPDI, PLM, IPS, ECTR, Quality Management Module, Workflows, and Engineering). High degree of skill regarding communication, Change Management, and business process redesign.