Project Managers Come join our Luxembourg based team supporting the European Investment Bank on key projects throughout the EU. As a Project Management, you will be a key part of the Charles Oakes team responsible for leading project management activities and large-scale stakeholder coordination for the European Investment Bank. Your role will include defining project management frameworks and applying in-depth knowledge of project management principles and best practices. You will be instrumental in developing project management plans, identifying milestones, key deliverables, as well as potential risks and challenges. Sound interesting? Share your English Europass CV, showing how you meet the requirements below: Bachelor's degree in a relevant field. A master's degree or professional certifications in project management (eg, PMP, PRINCE2) will be considered an asset. 5+ years of experience in a project management senior role, preferably within a consultancy or similar environment. Proven record of project management success, with extensive experience in collaboration with or project management activities for EU institutions. Strong knowledge of at least one project management methodology such as PM2, PMI, PRINCE2, or SCRUM. Proficiency in the use of project planning software, ideally MS Projects. Demonstrated ability to work under pressure with a hands-on and analytical mindset. Excellent management, team spirit, and diplomacy skills. Experience in communication and change management activities. Fluency in English (at least B2 level). This is your chance to be a part of a company that is committed to making a difference and values the contribution of its employees. We look forward to discussing this opportunity with qualified candidates
04/10/2024
Full time
Project Managers Come join our Luxembourg based team supporting the European Investment Bank on key projects throughout the EU. As a Project Management, you will be a key part of the Charles Oakes team responsible for leading project management activities and large-scale stakeholder coordination for the European Investment Bank. Your role will include defining project management frameworks and applying in-depth knowledge of project management principles and best practices. You will be instrumental in developing project management plans, identifying milestones, key deliverables, as well as potential risks and challenges. Sound interesting? Share your English Europass CV, showing how you meet the requirements below: Bachelor's degree in a relevant field. A master's degree or professional certifications in project management (eg, PMP, PRINCE2) will be considered an asset. 5+ years of experience in a project management senior role, preferably within a consultancy or similar environment. Proven record of project management success, with extensive experience in collaboration with or project management activities for EU institutions. Strong knowledge of at least one project management methodology such as PM2, PMI, PRINCE2, or SCRUM. Proficiency in the use of project planning software, ideally MS Projects. Demonstrated ability to work under pressure with a hands-on and analytical mindset. Excellent management, team spirit, and diplomacy skills. Experience in communication and change management activities. Fluency in English (at least B2 level). This is your chance to be a part of a company that is committed to making a difference and values the contribution of its employees. We look forward to discussing this opportunity with qualified candidates
Solution Architect (MSi/Tridium Niagara) Location: London Salary: £70,000/£75,000 Our client are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. Has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Building Controls Solutions role involves leading edge design of integrated solutions (Building Systems Integration/Smart Building Solutions) for large, commercial projects across multiple vendors and technology sets. The candidate will take responsibility for current and new technology from existing partners as well as technology evaluation and product introduction for new technologies to complement existing solutions within the portfolio. This role will have full responsibility for the technical design and implementation of solutions and will be the main technical point of contact liaising with the customer, vendors, project managers and implementation engineers. What you'll be doing as our MSi Solutions Architect: . Integration of systems using various protocols (BACnet, Modbus, Dali, OPC, etc) & providing guidance to systems owners. . Cloud IoT configuration works (GCP, AWS, Azure, Mosquitto, etc). This covers anything from MQTT device configuration, JSON payload structuring and topic structuring . Building Modelling (BRICK, Haystack & DBO are main standards), defining characteristics and relationships between different devices/assets in a building. . Implementation of Asset & Point naming standards and ensuring that system owners are complying with this. . Validating data being provided by system owners on a building network level and data being published to cloud platforms. . Providing translation from native system protocols to Cloud IoT protocols, where other systems do not have the capabilities to do so. . Liaising and working with our software department around requirements for our in house dashboard, which is used across multiple projects. This is anything from build-up of system pages, as well as the creation of FDD rules and energy/efficiency calculations. What we're looking for in our MSi Solutions Architect: . Essential Experience/requirements . BMS Commissioning Experience (multiple projects/5+ years) . BMS Project/Design Engineering Experience (multiple projects/5+ years) . Good understanding of HVAC & Building Controls . Experience with multiple controller types (preferably Tridium Niagara) . Basic understanding of BACnet, Modbus, IP . Familiarity with MQTT/IoT Solutions Preferred But Not Essential Requirements/experience . Experience with Building Modelling (BRICK, Haystack, DBO, etc) . Familiarity with GCP, AWS or Azure Cloud Platforms . Understanding of other building systems (lighting, fire, lifts, etc) . BIM/CAD Experience . Understanding/experience with Fault Detection Diagnosis (FDD) . Energy/Efficiency calculations experience . Experience with any other network protocols (OPC, KNX, M-bus, etc) . Software engineering . CCNA/Cisco qualifications
04/10/2024
Full time
Solution Architect (MSi/Tridium Niagara) Location: London Salary: £70,000/£75,000 Our client are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. Has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Building Controls Solutions role involves leading edge design of integrated solutions (Building Systems Integration/Smart Building Solutions) for large, commercial projects across multiple vendors and technology sets. The candidate will take responsibility for current and new technology from existing partners as well as technology evaluation and product introduction for new technologies to complement existing solutions within the portfolio. This role will have full responsibility for the technical design and implementation of solutions and will be the main technical point of contact liaising with the customer, vendors, project managers and implementation engineers. What you'll be doing as our MSi Solutions Architect: . Integration of systems using various protocols (BACnet, Modbus, Dali, OPC, etc) & providing guidance to systems owners. . Cloud IoT configuration works (GCP, AWS, Azure, Mosquitto, etc). This covers anything from MQTT device configuration, JSON payload structuring and topic structuring . Building Modelling (BRICK, Haystack & DBO are main standards), defining characteristics and relationships between different devices/assets in a building. . Implementation of Asset & Point naming standards and ensuring that system owners are complying with this. . Validating data being provided by system owners on a building network level and data being published to cloud platforms. . Providing translation from native system protocols to Cloud IoT protocols, where other systems do not have the capabilities to do so. . Liaising and working with our software department around requirements for our in house dashboard, which is used across multiple projects. This is anything from build-up of system pages, as well as the creation of FDD rules and energy/efficiency calculations. What we're looking for in our MSi Solutions Architect: . Essential Experience/requirements . BMS Commissioning Experience (multiple projects/5+ years) . BMS Project/Design Engineering Experience (multiple projects/5+ years) . Good understanding of HVAC & Building Controls . Experience with multiple controller types (preferably Tridium Niagara) . Basic understanding of BACnet, Modbus, IP . Familiarity with MQTT/IoT Solutions Preferred But Not Essential Requirements/experience . Experience with Building Modelling (BRICK, Haystack, DBO, etc) . Familiarity with GCP, AWS or Azure Cloud Platforms . Understanding of other building systems (lighting, fire, lifts, etc) . BIM/CAD Experience . Understanding/experience with Fault Detection Diagnosis (FDD) . Energy/Efficiency calculations experience . Experience with any other network protocols (OPC, KNX, M-bus, etc) . Software engineering . CCNA/Cisco qualifications
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
03/10/2024
Full time
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
NO SPONSORSHIP Technical Manager, Software Engineering ServiceNow Developers SALARY: $150k-$170k plus 15% LOCATION: Dallas, Texas Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
03/10/2024
Full time
NO SPONSORSHIP Technical Manager, Software Engineering ServiceNow Developers SALARY: $150k-$170k plus 15% LOCATION: Dallas, Texas Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
02/10/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
Title: Platform Service Manager Salary: up to £70k DOE + Bonus Location: Hybrid - Manchester About the role: Seeking an experienced Platform Service Delivery manager to lead and oversee our global technology support and customer service operations. This role is critical in ensuring that the technology platforms and services are delivered efficiently and effectively, supporting the client's global community of professionals and internal teams . In this role, you will be responsible for managing the day-to-day operations of the client's technology service platform, driving high performance, ensuring reliability, and enhancing the customer experience. You will lead a team of approximately 20 technology professionals, covering areas such as Service Desk, Application Support, Project Delivery, and Platform Administration. As they continue to experience rapid growth, this role will be pivotal in supporting the client's expansion and ensuring the technology services scale accordingly . Key Responsibilities: Lead a team of approximately 20 technology professionals to deliver exceptional platform service to a global community of over 3,000 users and 6,000 devices. Oversee the support and management of our internal technology platforms, including custom-built software, third-party applications, and Microsoft 365. Ensure the consistent delivery of high-quality, customer-centric support across all technology services. Manage and develop service operations, focusing on continuous improvement of service performance, platform reliability, and customer satisfaction. Drive improvements across key Service Management processes, including Incident & Escalation Management, Change Control, and Asset Management. Use service metrics and customer feedback to identify areas for improvement, ensuring timely and effective resolution of technical issues. Maintain and build positive relationships with technology suppliers, overseeing contract and service management, billing, and governance processes. Work closely with internal departments such as Sales, Recruitment, Customer Support, and Finance to support broader business objectives. Provide leadership, coaching, and mentorship to the Technology Service team, fostering a culture of continuous learning and operational excellence. Manage complex technical environments and ensure that the team is equipped to handle high-level issues and service escalations. Required Skills and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in IT operations, platform management, or a similar role. Proven track record of leading technical teams and managing complex technology environments. Strong experience with Service Management frameworks such as ITIL or SDI Management. Exceptional leadership and team management skills, with a focus on customer service and operational excellence. Excellent communication skills and the ability to work effectively with cross-functional teams and external partners. The client does not provide sponsorship so applicants must be UK citizens or not require any additional sponsorship to change roles.
02/10/2024
Full time
Title: Platform Service Manager Salary: up to £70k DOE + Bonus Location: Hybrid - Manchester About the role: Seeking an experienced Platform Service Delivery manager to lead and oversee our global technology support and customer service operations. This role is critical in ensuring that the technology platforms and services are delivered efficiently and effectively, supporting the client's global community of professionals and internal teams . In this role, you will be responsible for managing the day-to-day operations of the client's technology service platform, driving high performance, ensuring reliability, and enhancing the customer experience. You will lead a team of approximately 20 technology professionals, covering areas such as Service Desk, Application Support, Project Delivery, and Platform Administration. As they continue to experience rapid growth, this role will be pivotal in supporting the client's expansion and ensuring the technology services scale accordingly . Key Responsibilities: Lead a team of approximately 20 technology professionals to deliver exceptional platform service to a global community of over 3,000 users and 6,000 devices. Oversee the support and management of our internal technology platforms, including custom-built software, third-party applications, and Microsoft 365. Ensure the consistent delivery of high-quality, customer-centric support across all technology services. Manage and develop service operations, focusing on continuous improvement of service performance, platform reliability, and customer satisfaction. Drive improvements across key Service Management processes, including Incident & Escalation Management, Change Control, and Asset Management. Use service metrics and customer feedback to identify areas for improvement, ensuring timely and effective resolution of technical issues. Maintain and build positive relationships with technology suppliers, overseeing contract and service management, billing, and governance processes. Work closely with internal departments such as Sales, Recruitment, Customer Support, and Finance to support broader business objectives. Provide leadership, coaching, and mentorship to the Technology Service team, fostering a culture of continuous learning and operational excellence. Manage complex technical environments and ensure that the team is equipped to handle high-level issues and service escalations. Required Skills and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in IT operations, platform management, or a similar role. Proven track record of leading technical teams and managing complex technology environments. Strong experience with Service Management frameworks such as ITIL or SDI Management. Exceptional leadership and team management skills, with a focus on customer service and operational excellence. Excellent communication skills and the ability to work effectively with cross-functional teams and external partners. The client does not provide sponsorship so applicants must be UK citizens or not require any additional sponsorship to change roles.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
01/10/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
Intermediate Android SDET Deerfoot IT Recruitment is seeking an Intermediate Software Development Engineer in Test (SDET) to join a focused team responsible for delivering internal and customer-facing native Android mobile applications. This Full time Intermediate Android SDET hybrid role is based in London and offers an attractive salary and benefits package. About the Company: Our client is a leader in cloud archiving solutions, securely capturing and preserving communications data for highly regulated firms, ensuring compliance and providing greater control over their information. They foster a collaborative and innovative environment where you can contribute to groundbreaking developments while advancing your career. Your Role: As an Intermediate Android SDET, you will collaborate with a Technical Product Manager (TPM), four software developers, and an SDET to deliver top-notch Android applications. Your primary responsibilities will include building and maintaining comprehensive automated tests for the Front End, such as component, UI, journey, and end-to-end tests. You'll write detailed test cases and plans, manage test devices and data, and contribute to the automation frameworks. Key Responsibilities: Build and automate test cases to validate product requirements. Develop and maintain automated testing frameworks. Conduct cross-browser testing and collaborate with developers on contract tests. Perform manual testing when required, ensuring coverage of test cases. Participate in test execution, issue identification, and resolution. Maintain test infrastructure and tools. Conduct code and test reviews, continuously improving quality. Document test frameworks, tools, and infrastructure. Qualifications: Minimum of 3 years' experience in test development. Proficient in Kotlin and testing practices in an agile environment. Deep understanding of the Android ecosystem and experience with JUnit . Familiarity with Appium , HTTP protocols , and continuous integration systems like Jenkins is an asset. Why Apply? With our client, there's no ceiling to what you can achieve. You will be part of a culture that values diversity, inclusion, and collaboration, where your hard work is recognised and rewarded. The organisation supports flexible work arrangements, ensuring a healthy work/life balance, blending in-office collaboration with the freedom to work from home. If you're an enthusiastic and skilled Android SDET eager to contribute to a forward-thinking organisation, we encourage you to apply. You'll be rewarded with a competitive salary and a supportive environment that fosters career growth. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
01/10/2024
Full time
Intermediate Android SDET Deerfoot IT Recruitment is seeking an Intermediate Software Development Engineer in Test (SDET) to join a focused team responsible for delivering internal and customer-facing native Android mobile applications. This Full time Intermediate Android SDET hybrid role is based in London and offers an attractive salary and benefits package. About the Company: Our client is a leader in cloud archiving solutions, securely capturing and preserving communications data for highly regulated firms, ensuring compliance and providing greater control over their information. They foster a collaborative and innovative environment where you can contribute to groundbreaking developments while advancing your career. Your Role: As an Intermediate Android SDET, you will collaborate with a Technical Product Manager (TPM), four software developers, and an SDET to deliver top-notch Android applications. Your primary responsibilities will include building and maintaining comprehensive automated tests for the Front End, such as component, UI, journey, and end-to-end tests. You'll write detailed test cases and plans, manage test devices and data, and contribute to the automation frameworks. Key Responsibilities: Build and automate test cases to validate product requirements. Develop and maintain automated testing frameworks. Conduct cross-browser testing and collaborate with developers on contract tests. Perform manual testing when required, ensuring coverage of test cases. Participate in test execution, issue identification, and resolution. Maintain test infrastructure and tools. Conduct code and test reviews, continuously improving quality. Document test frameworks, tools, and infrastructure. Qualifications: Minimum of 3 years' experience in test development. Proficient in Kotlin and testing practices in an agile environment. Deep understanding of the Android ecosystem and experience with JUnit . Familiarity with Appium , HTTP protocols , and continuous integration systems like Jenkins is an asset. Why Apply? With our client, there's no ceiling to what you can achieve. You will be part of a culture that values diversity, inclusion, and collaboration, where your hard work is recognised and rewarded. The organisation supports flexible work arrangements, ensuring a healthy work/life balance, blending in-office collaboration with the freedom to work from home. If you're an enthusiastic and skilled Android SDET eager to contribute to a forward-thinking organisation, we encourage you to apply. You'll be rewarded with a competitive salary and a supportive environment that fosters career growth. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Oracle ERP FUNCTIONAL/TECHNICAL CONSULTANT for STUDY AND ACCEPTANCE OF ERP UPGRADES Candidates must be Fluent/Bilingual French and English speaker. This service involves carrying out technical and functional studies of requested upgrades to Client's ERP software package (financial and logistics management), and their acceptance before they go into production. It enables the IT Department to be reactive and efficient, by providing study and acceptance services to best meet the evolution requests of the business lines. Indeed, the study is a first step and a prerequisite to consider the eventual realization of the requested evolution, while the acceptance test qualifies the proper functioning of the IS by reducing the business load to be allocated. In-depth knowledge of the processes implemented in the ERP system should enable us to avoid costly specific adaptations wherever possible. The service will be divided into 4 areas of technical and functional expertise: Receipts, customer management, collections and litigation Expenses, supplier management, purchasing, orders Accounting, management of budgets, cash flow, fixed assets, accounting books and accounting specificities (general, analytical, third-party) Inventory and Logistics. The organizational environment and the functional, application, technical and documentation perimeters are specified below. Technically, the FL IS office liaises with all business application managers who interface with the ERP, and with the technical teams (system and database administrators, etc.) in the Production & Operations department. Functionally, the FL IS office is in direct and close contact with the business lines, and in particular with the Finance Department (DFI), the Accounting Agent (AC) teams and the Resources and Real Estate Department (DMI). This relationship is organized around a number of meetings in which the Account Holder may take part at the request of Client. These links are part of a BRM (Business Relationship Management) approach initiated at the end of 2018 to establish a collaborative, value-oriented relationship based on a portfolio of services. The Holder must be fully involved in this approach and be a driving force behind the actions undertaken on this subject by the FL IS office. From an organizational point of view, the FL IS office is part of the Development & Maintenance Department, which interfaces with the other departments of the IT Department. The incumbent may be called upon to work with people from other departments. The Contractor will also be involved in the development of practices and methods, in particular the application of Agile and BRM approaches, to increase the efficiency of the office's activities. b) Functional environment The FL IS is used to carry out Client's main accounting and financial management functions: General accounting; Third-party accounting (customers, suppliers); Budgetary and administrative accounting; Cost accounting; Centralized agency accounting; Fixed asset management; Supplier management; Purchase order and expense management; Inventory management; Customer revenue management; Collection and litigation management. c) Application environment These main functional areas involve the use of Oracle Applications ERP modules/E-business Suite, hereinafter: INV (Inventory): inventory management; PO (Purchase Order): order management, purchasing; AP (Account Payables): expense managemen; AR (Account Receivables): revenue management; IEX (Advanced Collections); collections management; OPSF (Oracle Public Sector Financial); public accounting; AX (Global Account Engine) and GL (General Ledger); general accounting; FA (Fixed Asset); asset management; and DISCOVERER; reporting tool. These modules are complemented by software packages developed around Oracle Applications/eBusiness Suite: DollarUniverse for processing scheduling and operating chain management; A Stock Portal application to manage internal supply requests; An interface between the Portail Stock application and OA-INV; Interfaces between OA and the CLIK single-person repository; CCTP - DSI - IT support services in 18 lots 23 Invoicing, collection, customer position, customer payment and invoice position interfaces between OA-AR and other IS (Postage meters, Domain names, Telecom IS, Postal IS). An interface between Tiarhe payroll software and OA-AP; An interface between the OLETI Front Office software and OA-GL via the TradeXpress bus; An interface with Docubase EDM An interface with Docuware EDM for supplier invoices and suppliers An interface with the Business Intelligence System An interface between the Receiver Accounting software (AS400) and OA-GL; An interface between the banking application (MANA) and OA-AR; An interface between the domain name management application and OA via CLIK; An interface between the postage meter management application and OA via CLIK; An interface between CPO, CPP and BP Web and OA applications via CLIK; Interfaces between Telecom IS (Mobile, Fixed and Convergence telephone accounting) and OA via CLIK; SAGE/ETAFI for closing accounts. Expected profiles: This contract has a number of positions and is open to candidates with either a junior level 0-3 years Oracle ERP experience or senior consultants with 3-10 years Oracle ERP Experience. Skills required: The skills required for this expertise are: Mastery of the activities specified above; Competence in analysing technical and functional developments in Oracle enterprise resource planning (ERP) and equivalent systems, and in analysing business processes in the fields of finance, accounting and logistics; Competence in software integration, application and functional acceptance, data migration; Proficiency in reading data models (UML, MCD, MLD); Mastery of SQL queries to extract data for analysis; Proficiency in Confluence, JIRA and MS Office suite; Strong writing skills; Communication and interpersonal skills in line with the missions and levels specified above; Length of experience in a similar position in line with the levels specified above. Language skills required: Fluent/Bilingual in French and English both written and spoken Location: Client is based in South Pacific, although you can work remotely you must be located in Asia, Australia or New Zealand due to the UTC timezone.
01/10/2024
Project-based
Oracle ERP FUNCTIONAL/TECHNICAL CONSULTANT for STUDY AND ACCEPTANCE OF ERP UPGRADES Candidates must be Fluent/Bilingual French and English speaker. This service involves carrying out technical and functional studies of requested upgrades to Client's ERP software package (financial and logistics management), and their acceptance before they go into production. It enables the IT Department to be reactive and efficient, by providing study and acceptance services to best meet the evolution requests of the business lines. Indeed, the study is a first step and a prerequisite to consider the eventual realization of the requested evolution, while the acceptance test qualifies the proper functioning of the IS by reducing the business load to be allocated. In-depth knowledge of the processes implemented in the ERP system should enable us to avoid costly specific adaptations wherever possible. The service will be divided into 4 areas of technical and functional expertise: Receipts, customer management, collections and litigation Expenses, supplier management, purchasing, orders Accounting, management of budgets, cash flow, fixed assets, accounting books and accounting specificities (general, analytical, third-party) Inventory and Logistics. The organizational environment and the functional, application, technical and documentation perimeters are specified below. Technically, the FL IS office liaises with all business application managers who interface with the ERP, and with the technical teams (system and database administrators, etc.) in the Production & Operations department. Functionally, the FL IS office is in direct and close contact with the business lines, and in particular with the Finance Department (DFI), the Accounting Agent (AC) teams and the Resources and Real Estate Department (DMI). This relationship is organized around a number of meetings in which the Account Holder may take part at the request of Client. These links are part of a BRM (Business Relationship Management) approach initiated at the end of 2018 to establish a collaborative, value-oriented relationship based on a portfolio of services. The Holder must be fully involved in this approach and be a driving force behind the actions undertaken on this subject by the FL IS office. From an organizational point of view, the FL IS office is part of the Development & Maintenance Department, which interfaces with the other departments of the IT Department. The incumbent may be called upon to work with people from other departments. The Contractor will also be involved in the development of practices and methods, in particular the application of Agile and BRM approaches, to increase the efficiency of the office's activities. b) Functional environment The FL IS is used to carry out Client's main accounting and financial management functions: General accounting; Third-party accounting (customers, suppliers); Budgetary and administrative accounting; Cost accounting; Centralized agency accounting; Fixed asset management; Supplier management; Purchase order and expense management; Inventory management; Customer revenue management; Collection and litigation management. c) Application environment These main functional areas involve the use of Oracle Applications ERP modules/E-business Suite, hereinafter: INV (Inventory): inventory management; PO (Purchase Order): order management, purchasing; AP (Account Payables): expense managemen; AR (Account Receivables): revenue management; IEX (Advanced Collections); collections management; OPSF (Oracle Public Sector Financial); public accounting; AX (Global Account Engine) and GL (General Ledger); general accounting; FA (Fixed Asset); asset management; and DISCOVERER; reporting tool. These modules are complemented by software packages developed around Oracle Applications/eBusiness Suite: DollarUniverse for processing scheduling and operating chain management; A Stock Portal application to manage internal supply requests; An interface between the Portail Stock application and OA-INV; Interfaces between OA and the CLIK single-person repository; CCTP - DSI - IT support services in 18 lots 23 Invoicing, collection, customer position, customer payment and invoice position interfaces between OA-AR and other IS (Postage meters, Domain names, Telecom IS, Postal IS). An interface between Tiarhe payroll software and OA-AP; An interface between the OLETI Front Office software and OA-GL via the TradeXpress bus; An interface with Docubase EDM An interface with Docuware EDM for supplier invoices and suppliers An interface with the Business Intelligence System An interface between the Receiver Accounting software (AS400) and OA-GL; An interface between the banking application (MANA) and OA-AR; An interface between the domain name management application and OA via CLIK; An interface between the postage meter management application and OA via CLIK; An interface between CPO, CPP and BP Web and OA applications via CLIK; Interfaces between Telecom IS (Mobile, Fixed and Convergence telephone accounting) and OA via CLIK; SAGE/ETAFI for closing accounts. Expected profiles: This contract has a number of positions and is open to candidates with either a junior level 0-3 years Oracle ERP experience or senior consultants with 3-10 years Oracle ERP Experience. Skills required: The skills required for this expertise are: Mastery of the activities specified above; Competence in analysing technical and functional developments in Oracle enterprise resource planning (ERP) and equivalent systems, and in analysing business processes in the fields of finance, accounting and logistics; Competence in software integration, application and functional acceptance, data migration; Proficiency in reading data models (UML, MCD, MLD); Mastery of SQL queries to extract data for analysis; Proficiency in Confluence, JIRA and MS Office suite; Strong writing skills; Communication and interpersonal skills in line with the missions and levels specified above; Length of experience in a similar position in line with the levels specified above. Language skills required: Fluent/Bilingual in French and English both written and spoken Location: Client is based in South Pacific, although you can work remotely you must be located in Asia, Australia or New Zealand due to the UTC timezone.