Henderson Scott
Brighton, Sussex
30/05/2023
Full time
My client is looking for an IT Manager with experience working within an MSP environment. The ideal candidate should enjoy building successful service desk teams and delivering transformative projects. What you'll be doing Further the vision for the direction and then delivery of the clients IT services offering, working with the CEO and Head of Operations to build a Pathway to success. Oversee the Service Desk Coordinator in the management and development of the IT Services Team, ensuring the quality and instancy of support is as expected, with the levels of responsiveness required to meet the requirements set out by key clients. The IT Manager will also cover the oversight of IT Support Engineers, in the Coordinator's absence. Overseeing project design and delivery working with technical specialists in the company Undertaking infrastructure project work according to agreed schedules, providing clear communication to external stakeholders, working in liaison with the Business Coordinator Owning the ultimate responsibility within the business to ensure all IT services software toolset are utilised with a vision of maximum efficiency and cohesion, which results in client experience excellence. Developing continuous improvement initiatives for success in service excellence for the clients IT Services clients. Act as a point of escalation for technical issues that require solutions from clients via phone, video and in person meetings, in addition assisting with troubleshooting requirements raised by junior members of the service delivery team, providing guidance and support. Continually looking for ways to improve personal and team performance/efficiencies. Responsible for the generation of external and internal reporting at the required frequency Responsible for delivery of monitoring and backup services, across IT Services Involvement in the delivery of IT projects: Service Desk and change projects (physical, virtual, software) Desirable skills attributes and qualifications MSP 3rd line support experience and above Experience with Service Desk software, RMM and monitoring tools and IT Documentation software A good understanding of current IT security fundamentals and fundamentals of ITIL Server, storage and desktop design and administration (Cloud and physical) Microsoft Services administration (365, Azure, Entra, Autopilot, Intune) A working understanding of Networking switching, routing, Firewalls, and VPN A working understanding of VoIP/SIP (3CX) and VC Experience working with ticket systems and RMM tools Proven technical, problem solving and troubleshooting skills IT services to the AEC industry (Architecture, Engineering and Construction) experience is highly desirable for this role