Infoplus Technologies UK Ltd
Manchester, Lancashire
Workplace Tech Specialist with A strong focus on understanding CX (Colleague Experience) EUS (End User Services)technology, business processes, and success metrics, CX Roadmap, CX Workplace Mission Support our team in delivering excellent onsite service and enhancing digital literacy with a focus on Windows 11 and Microsoft 365. Key Responsibilities Front-of-House Support: Be the first point of contact for colleagues seeking tech assistance. Onsite Presence: Work Monday to Friday, 08:30 to 17:00, providing dedicated support. Tech Bar Experience: Create an engaging tech bar environment to assist users. Product Evangelism: Promote Windows 11 and Microsoft 365, gathering feedback to improve services. Learning Initiatives: Develop and deliver training sessions (1-2-1, workshops, hackathons) to boost digital skills. User Engagement: Drive adoption of Microsoft tools by addressing knowledge gaps and providing resources. Incident Management: Prioritize and manage support requests according to SLAs. Communication: Keep colleagues informed about tech updates and best practices. Skills and Qualifications Essential: Microsoft 365 foundational certification and strong knowledge of the Microsoft Suite. Desirable: Experience in a tech bar or similar environment, familiarity with ServiceNow, and ITIL qualifications. Personal Attributes Strong communication skills and a customer-focused mindset. Ability to work independently and as part of a team. Proactive problem-solver with excellent time management skills.
17/10/2024
Project-based
Workplace Tech Specialist with A strong focus on understanding CX (Colleague Experience) EUS (End User Services)technology, business processes, and success metrics, CX Roadmap, CX Workplace Mission Support our team in delivering excellent onsite service and enhancing digital literacy with a focus on Windows 11 and Microsoft 365. Key Responsibilities Front-of-House Support: Be the first point of contact for colleagues seeking tech assistance. Onsite Presence: Work Monday to Friday, 08:30 to 17:00, providing dedicated support. Tech Bar Experience: Create an engaging tech bar environment to assist users. Product Evangelism: Promote Windows 11 and Microsoft 365, gathering feedback to improve services. Learning Initiatives: Develop and deliver training sessions (1-2-1, workshops, hackathons) to boost digital skills. User Engagement: Drive adoption of Microsoft tools by addressing knowledge gaps and providing resources. Incident Management: Prioritize and manage support requests according to SLAs. Communication: Keep colleagues informed about tech updates and best practices. Skills and Qualifications Essential: Microsoft 365 foundational certification and strong knowledge of the Microsoft Suite. Desirable: Experience in a tech bar or similar environment, familiarity with ServiceNow, and ITIL qualifications. Personal Attributes Strong communication skills and a customer-focused mindset. Ability to work independently and as part of a team. Proactive problem-solver with excellent time management skills.
Web Applications Support Analyst (fully remote) - Win/Linux, SQL, ServiceNow, ITIL. Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining & monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Please Note: The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. *Applicants MUST HAVE 2-3+ years of supporting Web Applications (SaaS, bespoke development etc), it is not a Technical Infrastructure or Servce Desk role*. Technical skills & experience for the IT Product Support role: Minimum 3 years experience in supporting Web Applications, Linux &/or Windows, software. installation, troubleshooting, with the ability to analyse system logs. Strong, process-driven approach. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity/knowledge of DevOps and Agile methodologies (Nice to have). Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan. Please apply now for a comprehensive specification on the position: Web Applications Support Analyst (fully remote) - Win/Linux, SQL, ServiceNow, ITIL.
16/10/2024
Full time
Web Applications Support Analyst (fully remote) - Win/Linux, SQL, ServiceNow, ITIL. Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining & monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Please Note: The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. *Applicants MUST HAVE 2-3+ years of supporting Web Applications (SaaS, bespoke development etc), it is not a Technical Infrastructure or Servce Desk role*. Technical skills & experience for the IT Product Support role: Minimum 3 years experience in supporting Web Applications, Linux &/or Windows, software. installation, troubleshooting, with the ability to analyse system logs. Strong, process-driven approach. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity/knowledge of DevOps and Agile methodologies (Nice to have). Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan. Please apply now for a comprehensive specification on the position: Web Applications Support Analyst (fully remote) - Win/Linux, SQL, ServiceNow, ITIL.
ServiceNow SecOps Developer - Rate - Flexible - Inside IR35 - 6 months initial contract - Primarily remote with 1 day a month in central London. Our client, one of the largest retailers in the UK, is looking for a highly experienced ServiceNow Security Operations Developer to join them on a contract basis. This specialist role requires someone with strong technical and analytical skills to deliver high-quality solutions. If you are passionate about security operations and ServiceNow development, and have experience setting up SecOps in a greenfield environment, this could be the role for you. Key Responsibilities: ServiceNow Implementation: Implement Security Incident Response, Vulnerability Response, Threat Intelligence, and Configuration Compliance modules from the ground up. ITSM Modules: Experience with Incident, Problem, Change, CMDB, and Asset modules is advantageous. Catalogue Items & Record Producers: Implement catalogue items and record producers. Security Incident Response: Configure Security Incident Response applications and build custom integrations with SIEM and threat intelligence enrichment tools. Email Integration: Develop email integrations for importing suspicious emails as security incidents (Phishing use case). Vulnerability Response: Configure Vulnerability Response applications and integrate with vulnerability scanner tools. Service Requests: Build and manage service requests from customer requirements using workflows. Scripting & Automation: Utilise Scripting tools and ServiceNow functionality to automate tasks and workflows. Integrations & Process Automation: Perform integrations and process automation using ServiceNow Orchestration. Data Management: Load, manipulate, and maintain data between ServiceNow and other systems. Testing & Monitoring: Perform system and integration testing monitor the health, usage, and compliance of the platform. Design & Development: Hands-on experience in designing, developing, and deploying solutions on the ServiceNow platform. Required Skills and Experience: Proven experience in setting up ServiceNow SecOps from the ground up in a greenfield environment. Experience configuring Splunk Enterprise for Security Incident Response (SIR) integration. Experience enabling and configuring SIR Workspace. Strong hands-on experience with Security Operations modules: Security Incident Response, Vulnerability Response, Threat Intelligence, and Configuration Compliance. Proficiency in JavaScript, HTML, XML, AJAX, and other Scripting languages. Experience with web services, SOAP, email, MID server, and other third-party integrations. Knowledge of Glide and Jelly Scripting. Experience with CMDB, Discovery, and external integrations. Experience working in an Agile environment. Desirable: Experience with ITSM modules such as Incident, Problem, Change, CMDB, and Asset. ServiceNow Certified Application Developer. Ability to hold discussions with clients to identify the best solutions.
15/10/2024
Project-based
ServiceNow SecOps Developer - Rate - Flexible - Inside IR35 - 6 months initial contract - Primarily remote with 1 day a month in central London. Our client, one of the largest retailers in the UK, is looking for a highly experienced ServiceNow Security Operations Developer to join them on a contract basis. This specialist role requires someone with strong technical and analytical skills to deliver high-quality solutions. If you are passionate about security operations and ServiceNow development, and have experience setting up SecOps in a greenfield environment, this could be the role for you. Key Responsibilities: ServiceNow Implementation: Implement Security Incident Response, Vulnerability Response, Threat Intelligence, and Configuration Compliance modules from the ground up. ITSM Modules: Experience with Incident, Problem, Change, CMDB, and Asset modules is advantageous. Catalogue Items & Record Producers: Implement catalogue items and record producers. Security Incident Response: Configure Security Incident Response applications and build custom integrations with SIEM and threat intelligence enrichment tools. Email Integration: Develop email integrations for importing suspicious emails as security incidents (Phishing use case). Vulnerability Response: Configure Vulnerability Response applications and integrate with vulnerability scanner tools. Service Requests: Build and manage service requests from customer requirements using workflows. Scripting & Automation: Utilise Scripting tools and ServiceNow functionality to automate tasks and workflows. Integrations & Process Automation: Perform integrations and process automation using ServiceNow Orchestration. Data Management: Load, manipulate, and maintain data between ServiceNow and other systems. Testing & Monitoring: Perform system and integration testing monitor the health, usage, and compliance of the platform. Design & Development: Hands-on experience in designing, developing, and deploying solutions on the ServiceNow platform. Required Skills and Experience: Proven experience in setting up ServiceNow SecOps from the ground up in a greenfield environment. Experience configuring Splunk Enterprise for Security Incident Response (SIR) integration. Experience enabling and configuring SIR Workspace. Strong hands-on experience with Security Operations modules: Security Incident Response, Vulnerability Response, Threat Intelligence, and Configuration Compliance. Proficiency in JavaScript, HTML, XML, AJAX, and other Scripting languages. Experience with web services, SOAP, email, MID server, and other third-party integrations. Knowledge of Glide and Jelly Scripting. Experience with CMDB, Discovery, and external integrations. Experience working in an Agile environment. Desirable: Experience with ITSM modules such as Incident, Problem, Change, CMDB, and Asset. ServiceNow Certified Application Developer. Ability to hold discussions with clients to identify the best solutions.
ServiceNow Architect currently required to work alongside a specialist ServiceNow Partner on a permanent basis to work from home. The successful candidate will have responsibility for technical and functional architecture of ServiceNow solutions; being involved from the initial scoping, through design, and onto overseeing delivery. You will need to have strong understanding of how the ServiceNow fits into the wider business, ideally with appreciation of the service offerings above and beyond ITSM, including CSM, ITOM and SPM. This role will sit across both the Professional Services implementation team as well as the Managed Services practice, so experience and knowledge of both is key. Ideally, you'll have been involved in several implementations and consulting projects previously and have commercial awareness to expand a project once commenced. This is a great opportunity for an ambitious, versatile and hardworking individual to join a growing practice in an exciting role with the ability to effect change a senior level, whilst working on a range of interesting and complex projects. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
14/10/2024
Full time
ServiceNow Architect currently required to work alongside a specialist ServiceNow Partner on a permanent basis to work from home. The successful candidate will have responsibility for technical and functional architecture of ServiceNow solutions; being involved from the initial scoping, through design, and onto overseeing delivery. You will need to have strong understanding of how the ServiceNow fits into the wider business, ideally with appreciation of the service offerings above and beyond ITSM, including CSM, ITOM and SPM. This role will sit across both the Professional Services implementation team as well as the Managed Services practice, so experience and knowledge of both is key. Ideally, you'll have been involved in several implementations and consulting projects previously and have commercial awareness to expand a project once commenced. This is a great opportunity for an ambitious, versatile and hardworking individual to join a growing practice in an exciting role with the ability to effect change a senior level, whilst working on a range of interesting and complex projects. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
12/10/2024
Project-based
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
12/10/2024
Project-based
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
Job Specification: Amazon Connect Engineer/Architect (Glasgow) Job Title : Amazon Connect Engineer/Architect Location : Glasgow, Scotland Employment Type : Full-Time/Contract/Permanent Department : IT/Cloud Solutions Reports to : Head of Cloud Infrastructure or CTO Salary : Competitive, based on experience Industry : Telecommunications, Cloud Solutions, Contact Centre Technologies Role Overview: The Amazon Connect Engineer/Architect will be responsible for the design, implementation, and management of Amazon Connect infrastructure to enhance customer service delivery. As a specialist in Amazon Connect, you will lead the development and integration of cloud-based contact centre solutions, ensuring scalable, efficient, and robust systems are deployed. This role requires an in-depth understanding of Amazon Web Services (AWS) technologies, VoIP systems, and customer experience optimization. Key Responsibilities: Solution Design & Architecture : Design scalable, reliable, and cost-effective Amazon Connect solutions. Develop architectural blueprints for contact centre solutions, leveraging Amazon Connect and associated AWS services (Lambda, Lex, Polly, etc.). Design IVR flows, call routing, and contact centre infrastructure for enterprise clients. Integrate third-party systems (CRMs, ERPs, etc.) with Amazon Connect. Implementation & Configuration : Implement and configure Amazon Connect services, including telephony and omnichannel features (voice, chat, email, etc.). Set up and configure AWS Lambda, DynamoDB, S3, CloudWatch, and other necessary AWS services to support Amazon Connect environments. Design, configure, and deploy IVR (Interactive Voice Response) systems, skill-based routing, and agent performance monitoring systems. Maintenance & Optimization : Continuously monitor and optimize the performance of Amazon Connect environments. Provide ongoing support and troubleshooting for cloud contact centre solutions, including handling integration issues and telephony failures. Maintain high availability, data integrity, and security compliance. Automation & Development : Develop scripts and automation tools to streamline and enhance the efficiency of the Amazon Connect setup (eg, automated call routing, self-service options). Utilize AWS Lambda and other serverless architectures to automate workflows and event-driven processes. Build and implement AI-driven functionalities using AWS Lex and Polly for chatbot and voice bot solutions. Collaboration & Support : Work closely with software engineers, IT teams, and client stakeholders to deliver customized solutions. Provide technical leadership and guidance to junior engineers and support staff. Interface with clients to gather requirements and provide regular updates on project progress. Skills and Experience: Essential : Proven experience (3-5+ years) as an engineer or architect specializing in Amazon Connect and AWS Cloud Technologies . Hands-on experience in configuring and deploying Amazon Connect instances, including IVR flows, call routing , and telephony systems . Proficiency with AWS services : Lambda, S3, DynamoDB, CloudFormation, IAM, API Gateway, SNS/SQS. Strong experience with VoIP technologies and telephony protocols (SIP, RTP, etc.). Knowledge of AWS Contact Center Intelligence services like Lex , Polly , and Kinesis . Familiarity with serverless computing and automation tools for building CI/CD pipelines in AWS. Experience with REST APIs and integrations with CRMs (eg, Salesforce, HubSpot). Strong understanding of data security , compliance (eg, GDPR) , and high-availability architectures . Desirable : AWS Certified Solutions Architect or AWS Certified Developer - Associate or Professional level. Experience with AWS Connect integrations with third-party platforms like Twilio, Zendesk, or ServiceNow. Experience in using reporting and analytics tools (eg, Amazon QuickSight or AWS CloudWatch for insights on call metrics). Familiarity with DevOps practices , including CI/CD, infrastructure as code (IaC), and containerization (eg, Docker, Kubernetes ).
11/10/2024
Job Specification: Amazon Connect Engineer/Architect (Glasgow) Job Title : Amazon Connect Engineer/Architect Location : Glasgow, Scotland Employment Type : Full-Time/Contract/Permanent Department : IT/Cloud Solutions Reports to : Head of Cloud Infrastructure or CTO Salary : Competitive, based on experience Industry : Telecommunications, Cloud Solutions, Contact Centre Technologies Role Overview: The Amazon Connect Engineer/Architect will be responsible for the design, implementation, and management of Amazon Connect infrastructure to enhance customer service delivery. As a specialist in Amazon Connect, you will lead the development and integration of cloud-based contact centre solutions, ensuring scalable, efficient, and robust systems are deployed. This role requires an in-depth understanding of Amazon Web Services (AWS) technologies, VoIP systems, and customer experience optimization. Key Responsibilities: Solution Design & Architecture : Design scalable, reliable, and cost-effective Amazon Connect solutions. Develop architectural blueprints for contact centre solutions, leveraging Amazon Connect and associated AWS services (Lambda, Lex, Polly, etc.). Design IVR flows, call routing, and contact centre infrastructure for enterprise clients. Integrate third-party systems (CRMs, ERPs, etc.) with Amazon Connect. Implementation & Configuration : Implement and configure Amazon Connect services, including telephony and omnichannel features (voice, chat, email, etc.). Set up and configure AWS Lambda, DynamoDB, S3, CloudWatch, and other necessary AWS services to support Amazon Connect environments. Design, configure, and deploy IVR (Interactive Voice Response) systems, skill-based routing, and agent performance monitoring systems. Maintenance & Optimization : Continuously monitor and optimize the performance of Amazon Connect environments. Provide ongoing support and troubleshooting for cloud contact centre solutions, including handling integration issues and telephony failures. Maintain high availability, data integrity, and security compliance. Automation & Development : Develop scripts and automation tools to streamline and enhance the efficiency of the Amazon Connect setup (eg, automated call routing, self-service options). Utilize AWS Lambda and other serverless architectures to automate workflows and event-driven processes. Build and implement AI-driven functionalities using AWS Lex and Polly for chatbot and voice bot solutions. Collaboration & Support : Work closely with software engineers, IT teams, and client stakeholders to deliver customized solutions. Provide technical leadership and guidance to junior engineers and support staff. Interface with clients to gather requirements and provide regular updates on project progress. Skills and Experience: Essential : Proven experience (3-5+ years) as an engineer or architect specializing in Amazon Connect and AWS Cloud Technologies . Hands-on experience in configuring and deploying Amazon Connect instances, including IVR flows, call routing , and telephony systems . Proficiency with AWS services : Lambda, S3, DynamoDB, CloudFormation, IAM, API Gateway, SNS/SQS. Strong experience with VoIP technologies and telephony protocols (SIP, RTP, etc.). Knowledge of AWS Contact Center Intelligence services like Lex , Polly , and Kinesis . Familiarity with serverless computing and automation tools for building CI/CD pipelines in AWS. Experience with REST APIs and integrations with CRMs (eg, Salesforce, HubSpot). Strong understanding of data security , compliance (eg, GDPR) , and high-availability architectures . Desirable : AWS Certified Solutions Architect or AWS Certified Developer - Associate or Professional level. Experience with AWS Connect integrations with third-party platforms like Twilio, Zendesk, or ServiceNow. Experience in using reporting and analytics tools (eg, Amazon QuickSight or AWS CloudWatch for insights on call metrics). Familiarity with DevOps practices , including CI/CD, infrastructure as code (IaC), and containerization (eg, Docker, Kubernetes ).