*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined cataloog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
14/01/2025
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined cataloog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined catalog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
14/01/2025
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined catalog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a ServiceNow CMDB Consultant. This consultant will focus on support, strategy, planning, design, and implementation of ServiceNow CMDB model. This consultant will need experience with Jira, Confluence, ServiceNow, ServiceNow Discovery, Mapping, etc. Responsibilities: The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs of the company. Work with company's Technical stakeholders to define configuration items and classes, their attributes, and data collection that are important to support company's 2025 Ovation launch which consists of custom products and persistent COTS. Work with the Discovery Administrators to create and implement service maps. Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives. Qualifications: Experience with ServiceNow Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Comprehension and experience with application and implementation of the following: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
14/01/2025
Project-based
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a ServiceNow CMDB Consultant. This consultant will focus on support, strategy, planning, design, and implementation of ServiceNow CMDB model. This consultant will need experience with Jira, Confluence, ServiceNow, ServiceNow Discovery, Mapping, etc. Responsibilities: The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs of the company. Work with company's Technical stakeholders to define configuration items and classes, their attributes, and data collection that are important to support company's 2025 Ovation launch which consists of custom products and persistent COTS. Work with the Discovery Administrators to create and implement service maps. Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives. Qualifications: Experience with ServiceNow Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Comprehension and experience with application and implementation of the following: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a ServiceNow CMDB Consultant. This consultant will focus on support, strategy, planning, design, and implementation of ServiceNow CMDB model. This consultant will need experience with Jira, Confluence, ServiceNow, ServiceNow Discovery, Mapping, etc. Responsibilities: The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs of the company. Work with company's Technical stakeholders to define configuration items and classes, their attributes, and data collection that are important to support company's 2025 Ovation launch which consists of custom products and persistent COTS. Work with the Discovery Administrators to create and implement service maps. Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives. Qualifications: Experience with ServiceNow Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Comprehension and experience with application and implementation of the following: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
14/01/2025
Project-based
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a ServiceNow CMDB Consultant. This consultant will focus on support, strategy, planning, design, and implementation of ServiceNow CMDB model. This consultant will need experience with Jira, Confluence, ServiceNow, ServiceNow Discovery, Mapping, etc. Responsibilities: The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs of the company. Work with company's Technical stakeholders to define configuration items and classes, their attributes, and data collection that are important to support company's 2025 Ovation launch which consists of custom products and persistent COTS. Work with the Discovery Administrators to create and implement service maps. Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives. Qualifications: Experience with ServiceNow Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Comprehension and experience with application and implementation of the following: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
LA International Computer Consultants Ltd
City, London
SC ServiceNow Developer * Available Positions: 6 * Location: Remote/London 1 day per week * Start: ASAP * Duration: Initially running until the end of March (extensions possible) * Clearance: SC * IR35: Inside * Rate: £450/day (negotiable) * Skills: ServiceNow Developers and/or Senior Developers with very good experience with ITSM, ITOM and Integrations Job Description: We are looking for a highly skilled Senior ServiceNow Developers with a strong background in IT Service Management (ITSM), IT Operations Management (ITOM), and integrations. The successful candidates will be responsible for designing, developing, and implementing advanced solutions on the ServiceNow platform to enhance IT service delivery and operational efficiency. Key Responsibilities: * Design, configure, and customize ServiceNow applications and modules to meet business requirements. * Implement and maintain ITSM and ITOM processes on the ServiceNow platform. * Develop and manage integrations between ServiceNow and other enterprise systems using APIs, web services (REST/SOAP), and third-party tools. * Collaborate with stakeholders to gather requirements, create technical documentation, and deliver high-quality solutions. * Troubleshoot, debug, and resolve complex technical issues on the ServiceNow platform. * Stay updated on the latest ServiceNow features, releases, and best practices to ensure optimal use of the platform. * Mentor junior developers and contribute to team knowledge sharing and skill development. Essential Skills and Qualifications: * Extensive hands-on experience with ServiceNow development, including ITSM and ITOM modules. * Proficient in Scripting languages such as JavaScript, Glide, and ServiceNow Script Includes. * Strong expertise in developing and managing integrations using REST/SOAP APIs and integration tools. * Familiarity with ServiceNow Flow Designer, Workflow Editor, and Orchestration. * Solid understanding of database design, data modelling, and ServiceNow table structures. * Knowledge of ITIL processes and frameworks. * Strong analytical and problem-solving skills with excellent attention to detail. * Excellent communication and collaboration abilities. * Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Preferred Qualifications: * ServiceNow certifications, such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA). * Experience with ServiceNow Discovery, CMDB, and Event Management. * Familiarity with Agile and DevOps methodologies. * Exposure to cloud platforms like AWS, Azure, or GCP. This role offers an exciting opportunity to work on innovative solutions within the ServiceNow ecosystem and make a meaningful impact on IT operations. If you have the required expertise and are passionate about leveraging ServiceNow to drive success, we encourage you to apply! Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
14/01/2025
Project-based
SC ServiceNow Developer * Available Positions: 6 * Location: Remote/London 1 day per week * Start: ASAP * Duration: Initially running until the end of March (extensions possible) * Clearance: SC * IR35: Inside * Rate: £450/day (negotiable) * Skills: ServiceNow Developers and/or Senior Developers with very good experience with ITSM, ITOM and Integrations Job Description: We are looking for a highly skilled Senior ServiceNow Developers with a strong background in IT Service Management (ITSM), IT Operations Management (ITOM), and integrations. The successful candidates will be responsible for designing, developing, and implementing advanced solutions on the ServiceNow platform to enhance IT service delivery and operational efficiency. Key Responsibilities: * Design, configure, and customize ServiceNow applications and modules to meet business requirements. * Implement and maintain ITSM and ITOM processes on the ServiceNow platform. * Develop and manage integrations between ServiceNow and other enterprise systems using APIs, web services (REST/SOAP), and third-party tools. * Collaborate with stakeholders to gather requirements, create technical documentation, and deliver high-quality solutions. * Troubleshoot, debug, and resolve complex technical issues on the ServiceNow platform. * Stay updated on the latest ServiceNow features, releases, and best practices to ensure optimal use of the platform. * Mentor junior developers and contribute to team knowledge sharing and skill development. Essential Skills and Qualifications: * Extensive hands-on experience with ServiceNow development, including ITSM and ITOM modules. * Proficient in Scripting languages such as JavaScript, Glide, and ServiceNow Script Includes. * Strong expertise in developing and managing integrations using REST/SOAP APIs and integration tools. * Familiarity with ServiceNow Flow Designer, Workflow Editor, and Orchestration. * Solid understanding of database design, data modelling, and ServiceNow table structures. * Knowledge of ITIL processes and frameworks. * Strong analytical and problem-solving skills with excellent attention to detail. * Excellent communication and collaboration abilities. * Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Preferred Qualifications: * ServiceNow certifications, such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA). * Experience with ServiceNow Discovery, CMDB, and Event Management. * Familiarity with Agile and DevOps methodologies. * Exposure to cloud platforms like AWS, Azure, or GCP. This role offers an exciting opportunity to work on innovative solutions within the ServiceNow ecosystem and make a meaningful impact on IT operations. If you have the required expertise and are passionate about leveraging ServiceNow to drive success, we encourage you to apply! Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
14/01/2025
Project-based
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
14/01/2025
Project-based
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
13/01/2025
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
11/01/2025
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
Technical Application Administrator 24 months + option to extend (Freelance contract) Hybrid - The Hague/Utrecht and Remote Language: Fluent Dutch Job Summary: Technical application administration in a dynamic and diverse environment using various techniques and an almost complete Infrastructure as Code (IaC) environment in which many administrative issues are automated through APIs and pipelines. The objective is to provide technical application management in a dynamic and diverse environment. The Operations Manager will participate in 24x7 on-call shifts. Mission Goal: To achieve a well-functioning operational IT environment that meets established requirements and standards through a DevOps approach and the SAFe framework. The team works together effectively and strives for continuous improvement. It is also important that all work is fully documented and knowledge is actively shared with colleagues in the field, taking an active stance. The senior candidate must be able to acquire new knowledge quickly, think analytically and solve problems independently. General Requirements: - Language: the candidate is proficient in written and spoken Dutch o Participates in 24/7 on-call shifts every 3 to 5 weeks. The on-call shifts must take place throughout the week despite possible part time availability. o Candidate will work on-site when requested or required. Typically 2x per week and in the case of knowledge transfer, this may require more intensive on-site work. - Education level: at least HBO Responsibilities: - Manage and automate a dynamic IT environment utilizing various techniques and a near full Infrastructure as Code (IaC) environment. - Execution of 24x7 deployment services. - Collaborating in (SAFe) Scrum teams consisting of colleagues from the client, end customer and other organizations to jointly achieve goals. - Migrating applications from VMs to a Kubernetes platform. - Documenting work, processes and procedures in tools such as Jira and Confluence and contributing to knowledge sharing within the team. - Acquire new knowledge quickly and solve problems independently. Requirements: Experience in application management, Redhat 8.x or 9.x, Linux, Docker, Gitlab, CI/CD, Ansible Playbook, Python, Rancher, Elastic, Uptrends, Nessus. Further requirements: PKIO, (Open)SSL Client Server certificate authentication, (Linux) security, web (OWASP) security, eBMS messaging, Zabbix, Prometheus, PostgreSQL, Barman, MinIO, Harbor, Alpine or Wolfi (container OS), ServiceNow, Clientéle, Jira, Confluence.
10/01/2025
Project-based
Technical Application Administrator 24 months + option to extend (Freelance contract) Hybrid - The Hague/Utrecht and Remote Language: Fluent Dutch Job Summary: Technical application administration in a dynamic and diverse environment using various techniques and an almost complete Infrastructure as Code (IaC) environment in which many administrative issues are automated through APIs and pipelines. The objective is to provide technical application management in a dynamic and diverse environment. The Operations Manager will participate in 24x7 on-call shifts. Mission Goal: To achieve a well-functioning operational IT environment that meets established requirements and standards through a DevOps approach and the SAFe framework. The team works together effectively and strives for continuous improvement. It is also important that all work is fully documented and knowledge is actively shared with colleagues in the field, taking an active stance. The senior candidate must be able to acquire new knowledge quickly, think analytically and solve problems independently. General Requirements: - Language: the candidate is proficient in written and spoken Dutch o Participates in 24/7 on-call shifts every 3 to 5 weeks. The on-call shifts must take place throughout the week despite possible part time availability. o Candidate will work on-site when requested or required. Typically 2x per week and in the case of knowledge transfer, this may require more intensive on-site work. - Education level: at least HBO Responsibilities: - Manage and automate a dynamic IT environment utilizing various techniques and a near full Infrastructure as Code (IaC) environment. - Execution of 24x7 deployment services. - Collaborating in (SAFe) Scrum teams consisting of colleagues from the client, end customer and other organizations to jointly achieve goals. - Migrating applications from VMs to a Kubernetes platform. - Documenting work, processes and procedures in tools such as Jira and Confluence and contributing to knowledge sharing within the team. - Acquire new knowledge quickly and solve problems independently. Requirements: Experience in application management, Redhat 8.x or 9.x, Linux, Docker, Gitlab, CI/CD, Ansible Playbook, Python, Rancher, Elastic, Uptrends, Nessus. Further requirements: PKIO, (Open)SSL Client Server certificate authentication, (Linux) security, web (OWASP) security, eBMS messaging, Zabbix, Prometheus, PostgreSQL, Barman, MinIO, Harbor, Alpine or Wolfi (container OS), ServiceNow, Clientéle, Jira, Confluence.
ServiceNow Developer - ITOM, ITSM, HamPro, SamPro Contract-to-hire after 6 months RATW: $90/hour - $95/HOUR END SALARY: $135K - $140K PLUS 15% BONUS DALLAS 3 DAYS ONSITE & 2 DAYS REMOTE This is a 6 months contract to hire role. Must want to convert to full time after 6 months. You will need 5-7 years of ServiceNow development and have experience with the modules ITOM and be familiar with HamPro And SamPro, Jira, Confluence, ITSM. You will design develop and deploy services within ServiceNow development and delivery of integrations out of the box configurations. low level code software development implementations ServiceNow ITSM ITOM HamPRo SamPro SecOps This resource will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. The project will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. EXPERIENCE REQUIRED: Required 7+ year of working experience in IT Required 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules Required 3+ years of experience with JavaScript Required Experience with RESTful APIs and JSON Required ability to recommend and follow the coding standards Experience with Scaled Agile Farmework (SAFe), Agile/Scrum and DevSecOps methodologies Required BS Degree in Management Information System, Compute Science, similar field
10/01/2025
ServiceNow Developer - ITOM, ITSM, HamPro, SamPro Contract-to-hire after 6 months RATW: $90/hour - $95/HOUR END SALARY: $135K - $140K PLUS 15% BONUS DALLAS 3 DAYS ONSITE & 2 DAYS REMOTE This is a 6 months contract to hire role. Must want to convert to full time after 6 months. You will need 5-7 years of ServiceNow development and have experience with the modules ITOM and be familiar with HamPro And SamPro, Jira, Confluence, ITSM. You will design develop and deploy services within ServiceNow development and delivery of integrations out of the box configurations. low level code software development implementations ServiceNow ITSM ITOM HamPRo SamPro SecOps This resource will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. The project will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. EXPERIENCE REQUIRED: Required 7+ year of working experience in IT Required 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules Required 3+ years of experience with JavaScript Required Experience with RESTful APIs and JSON Required ability to recommend and follow the coding standards Experience with Scaled Agile Farmework (SAFe), Agile/Scrum and DevSecOps methodologies Required BS Degree in Management Information System, Compute Science, similar field
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Strategic Sourcing Data Analyst. This analyst will focus on creating and maintaining reports for managing procurement activities as well as analysing procurement data and KPIs/Metrics. This analyst will work with tools/technologies such as SharePoint, ServiceNow, Power BI, Tableau, Oracle Fusion, etc. Responsibilities: Implement processes to collect, manage and analyze procurement data, ensuring the organization has the necessary infrastructure for effective data-driven decision making. Oversee KPIs and metrics that measure performance of the Strategic Sourcing function. Prepare regular reports for internal and external stakeholders. Generate and communicate regular performance and resource allocation reports that translate procurement process data into actionable insights for internal teams and external stakeholders. Represent the Strategic Sourcing function by thoroughly assessing and validating all new intake requests, incorporating feedback from diverse stakeholders and customers. Maintain a deep understanding of the department scope and sourcing strategies to navigate ambiguous situations/requests and collaborate with the appropriate stakeholders to solve challenges. Integrate data and resulting insights into procurement processes: Collaborate with procurement team and IT to embed analytics tools into the procurement workflow (such as for spend analysis and forecasting, savings analysis, supplier information gathering and analysis for selection, pricing and contract analytics, benchmarking, compliance to sourcing strategies and bid analysis). Develop and deliver training programs to empower procurement and cross-functional teams with the skills and knowledge needed to effectively utilize reports and tools, promoting a culture of data-driven decision-making. Qualifications: Bachelor's degree in business management, supply chain, data science, information technology or a related field, OR an equivalent combination of experience, skills, training and education. 3+ years preferred experience in procurement roles involving strategic sourcing, procure-to-pay, supplier performance measurement, or in supply chain management roles. 3+ years of experience working cross functionally with tech and non-tech teams 2+ years preferred in project management office, and/or developing, implementing, and evaluating new and revised methods, procedures, and performance standards. 3+ years' experience using an ERP system, using data visualization tools, and administering Sharepoint sites. 3+ years preferred experience in the financial services industry. Familiarity with analytics capabilities built into procurement-specific software, such as Oracle Fusion. Prefer experience in one or more of the following: ServiceNow, Archer, Apptio, Power BI, and/or Tableau. Advanced knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, etc.) Strong understanding of business analytics with ample experience in procurement, IT contracts, and/or PMO. Knowledge of the sources of data that support the development and execution of sourcing strategies. Successful track record in discerning when and how to escalate and issue for resolution. Excellent communication and presentation skills with the ability to convey complex data findings and data-driven solutions to both technical and nontechnical stakeholders, the capability to create compelling presentations and reports, and to lead meetings.
09/01/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Strategic Sourcing Data Analyst. This analyst will focus on creating and maintaining reports for managing procurement activities as well as analysing procurement data and KPIs/Metrics. This analyst will work with tools/technologies such as SharePoint, ServiceNow, Power BI, Tableau, Oracle Fusion, etc. Responsibilities: Implement processes to collect, manage and analyze procurement data, ensuring the organization has the necessary infrastructure for effective data-driven decision making. Oversee KPIs and metrics that measure performance of the Strategic Sourcing function. Prepare regular reports for internal and external stakeholders. Generate and communicate regular performance and resource allocation reports that translate procurement process data into actionable insights for internal teams and external stakeholders. Represent the Strategic Sourcing function by thoroughly assessing and validating all new intake requests, incorporating feedback from diverse stakeholders and customers. Maintain a deep understanding of the department scope and sourcing strategies to navigate ambiguous situations/requests and collaborate with the appropriate stakeholders to solve challenges. Integrate data and resulting insights into procurement processes: Collaborate with procurement team and IT to embed analytics tools into the procurement workflow (such as for spend analysis and forecasting, savings analysis, supplier information gathering and analysis for selection, pricing and contract analytics, benchmarking, compliance to sourcing strategies and bid analysis). Develop and deliver training programs to empower procurement and cross-functional teams with the skills and knowledge needed to effectively utilize reports and tools, promoting a culture of data-driven decision-making. Qualifications: Bachelor's degree in business management, supply chain, data science, information technology or a related field, OR an equivalent combination of experience, skills, training and education. 3+ years preferred experience in procurement roles involving strategic sourcing, procure-to-pay, supplier performance measurement, or in supply chain management roles. 3+ years of experience working cross functionally with tech and non-tech teams 2+ years preferred in project management office, and/or developing, implementing, and evaluating new and revised methods, procedures, and performance standards. 3+ years' experience using an ERP system, using data visualization tools, and administering Sharepoint sites. 3+ years preferred experience in the financial services industry. Familiarity with analytics capabilities built into procurement-specific software, such as Oracle Fusion. Prefer experience in one or more of the following: ServiceNow, Archer, Apptio, Power BI, and/or Tableau. Advanced knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, etc.) Strong understanding of business analytics with ample experience in procurement, IT contracts, and/or PMO. Knowledge of the sources of data that support the development and execution of sourcing strategies. Successful track record in discerning when and how to escalate and issue for resolution. Excellent communication and presentation skills with the ability to convey complex data findings and data-driven solutions to both technical and nontechnical stakeholders, the capability to create compelling presentations and reports, and to lead meetings.
Our client, a leading business management services consultancy is currently going through an exciting Digital Transformation journey that will deliver a strategic project of change, and a skilled, UK based Application Support Engineer is required to join them in the new year. The Application Support Engineer is responsible for supporting the Oracle EBS business facing platform. These include the primary business operating system, business client portal, system integrations and the field service platform. You will be responsible for the successful delivery of support for the platform within the Application Management Team through the team's delivery, driving the pace of the team output whilst focusing on business feedback, quality and cost reduction. The Application Support Engineer will be familiar with the ServiceNow platform and the resolution of Incidents and Requests managing to agreed SLAs. As well as coordinating with business colleagues to ensure successful resolution/completion of Incidents and Requests You will also be required to write and create scripts to analyse and update data in the platform to support business data and updates to the platform, in line with business requirements. Experience required: Recent proven experience in application support with Oracle products Experience in customer support roles, incident management, and problem resolution is highly valued Proficiency in SQL: Essential for database management and troubleshooting Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions Troubleshooting Skills: Ability to diagnose and resolve technical issues related to Oracle applications and Middleware and experience in gathering logs, analysing performance issues, and applying fixes Familiar with the ServiceNow platform This role can be performed fully remote and our client is happy to consider candidates UK wide. Our client has offices in Birmingham and London. If you would like to join our client on this exciting Digital Transformation journey, and have experience in the above areas - please submit your application to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
09/01/2025
Full time
Our client, a leading business management services consultancy is currently going through an exciting Digital Transformation journey that will deliver a strategic project of change, and a skilled, UK based Application Support Engineer is required to join them in the new year. The Application Support Engineer is responsible for supporting the Oracle EBS business facing platform. These include the primary business operating system, business client portal, system integrations and the field service platform. You will be responsible for the successful delivery of support for the platform within the Application Management Team through the team's delivery, driving the pace of the team output whilst focusing on business feedback, quality and cost reduction. The Application Support Engineer will be familiar with the ServiceNow platform and the resolution of Incidents and Requests managing to agreed SLAs. As well as coordinating with business colleagues to ensure successful resolution/completion of Incidents and Requests You will also be required to write and create scripts to analyse and update data in the platform to support business data and updates to the platform, in line with business requirements. Experience required: Recent proven experience in application support with Oracle products Experience in customer support roles, incident management, and problem resolution is highly valued Proficiency in SQL: Essential for database management and troubleshooting Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions Troubleshooting Skills: Ability to diagnose and resolve technical issues related to Oracle applications and Middleware and experience in gathering logs, analysing performance issues, and applying fixes Familiar with the ServiceNow platform This role can be performed fully remote and our client is happy to consider candidates UK wide. Our client has offices in Birmingham and London. If you would like to join our client on this exciting Digital Transformation journey, and have experience in the above areas - please submit your application to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
NO SPONSORSHIP Associate Principal, Sourcing Data Insights - Procurement SALARY: $89k - $110k plus 15% LOCATION: CHICAGO, IL HYBRID 3 DAYS ONSITE Looking for a candidate who will be creating and maintaining reports for managing procurement activities. You will manage and analyze procurement data, oversee KPIs and metrics. Strong understanding of business analytics. 3 years using an ERP system administering SharePoint sites. Procurements roles involving strategic sourcing financial services industry preferred The Associate Principal, Sourcing Data Insights will play a crucial role in developing quantitative methods to govern the procurement process. This includes designing a scorecard for the Strategic Sourcing function, creating and maintaining reports for managing procurement activities, and designing processes for intake and resource allocation. This role offers extensive collaboration opportunities with cross-functional teams. By working closely with Strategic Sourcing, IT, Finance, Legal, PMO, Data Governance and Operations, you can represent the department across the company and drive data-driven decision-making for Strategic Sourcing. Qualifications: Strong understanding of business analytics with ample experience in procurement, IT contracts, and/or PMO. Knowledge of the sources of data that support the development and execution of sourcing strategies. Process analysis and improvement experience, with the ability to define and reinforce processes. Proven ability to collaborate and problem-solve effectively with cross-functional teams by developing partnerships with teams such as Strategic Sourcing, Legal, Finance, IT, Operations to understand, influence and obtain support to achieve objectives. Project management skills to manage data analytics projects that require frequent communication, organization and time management. Successful track record in discerning when and how to escalate and issue for resolution. Excellent communication and presentation skills with the ability to convey complex data findings and data-driven solutions to both technical and nontechnical stakeholders, the capability to create compelling presentations and reports, and to lead meetings. Attention to detail to ensure accuracy and completeness in reporting. Familiarity with relevant regulatory and industry requirements. Other functional experience particularly in IT, business strategy, business analysis or finance is an advantage Technical Skills 3+ years' experience using an ERP system, using data visualization tools, and administering Sharepoint sites. Familiarity with analytics capabilities built into procurement-specific software, such as Oracle Fusion. Prefer experience in one or more of the following: ServiceNow, Archer, Apptio, Power BI, and/or Tableau. Advanced knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, etc.) Education & Training 3+ years preferred experience in procurement roles involving strategic sourcing, procure-to-pay, supplier performance measurement, or in supply chain management roles. 3+ years of experience working cross functionally with tech and non-tech teams 2+ years preferred in project management office, and/or developing, implementing, and evaluating new and revised methods, procedures, and performance standards. 3+ years preferred experience in the financial services industry. Bachelor's degree in business management, supply chain, data science, information technology or a related field, OR an equivalent combination of experience, skills, training and education. Optional: Certifications in data science, business analytics, or supply chain are beneficial.
09/01/2025
Full time
NO SPONSORSHIP Associate Principal, Sourcing Data Insights - Procurement SALARY: $89k - $110k plus 15% LOCATION: CHICAGO, IL HYBRID 3 DAYS ONSITE Looking for a candidate who will be creating and maintaining reports for managing procurement activities. You will manage and analyze procurement data, oversee KPIs and metrics. Strong understanding of business analytics. 3 years using an ERP system administering SharePoint sites. Procurements roles involving strategic sourcing financial services industry preferred The Associate Principal, Sourcing Data Insights will play a crucial role in developing quantitative methods to govern the procurement process. This includes designing a scorecard for the Strategic Sourcing function, creating and maintaining reports for managing procurement activities, and designing processes for intake and resource allocation. This role offers extensive collaboration opportunities with cross-functional teams. By working closely with Strategic Sourcing, IT, Finance, Legal, PMO, Data Governance and Operations, you can represent the department across the company and drive data-driven decision-making for Strategic Sourcing. Qualifications: Strong understanding of business analytics with ample experience in procurement, IT contracts, and/or PMO. Knowledge of the sources of data that support the development and execution of sourcing strategies. Process analysis and improvement experience, with the ability to define and reinforce processes. Proven ability to collaborate and problem-solve effectively with cross-functional teams by developing partnerships with teams such as Strategic Sourcing, Legal, Finance, IT, Operations to understand, influence and obtain support to achieve objectives. Project management skills to manage data analytics projects that require frequent communication, organization and time management. Successful track record in discerning when and how to escalate and issue for resolution. Excellent communication and presentation skills with the ability to convey complex data findings and data-driven solutions to both technical and nontechnical stakeholders, the capability to create compelling presentations and reports, and to lead meetings. Attention to detail to ensure accuracy and completeness in reporting. Familiarity with relevant regulatory and industry requirements. Other functional experience particularly in IT, business strategy, business analysis or finance is an advantage Technical Skills 3+ years' experience using an ERP system, using data visualization tools, and administering Sharepoint sites. Familiarity with analytics capabilities built into procurement-specific software, such as Oracle Fusion. Prefer experience in one or more of the following: ServiceNow, Archer, Apptio, Power BI, and/or Tableau. Advanced knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, etc.) Education & Training 3+ years preferred experience in procurement roles involving strategic sourcing, procure-to-pay, supplier performance measurement, or in supply chain management roles. 3+ years of experience working cross functionally with tech and non-tech teams 2+ years preferred in project management office, and/or developing, implementing, and evaluating new and revised methods, procedures, and performance standards. 3+ years preferred experience in the financial services industry. Bachelor's degree in business management, supply chain, data science, information technology or a related field, OR an equivalent combination of experience, skills, training and education. Optional: Certifications in data science, business analytics, or supply chain are beneficial.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Strategic Sourcing Data Analytics Analyst. Candidate will play a crucial role in developing quantitative methods to govern the procurement process. This includes designing a scorecard for the Strategic Sourcing function, creating and maintaining reports for managing procurement activities, and designing processes for intake and resource allocation. This role offers extensive collaboration opportunities with cross-functional teams. By working closely with Strategic Sourcing, IT, Finance, Legal, PMO, Data Governance and Operations, you can represent the department across the company and drive data-driven decision-making for Strategic Sourcing. Responsibilities: Implement processes to collect, manage and analyze procurement data, ensuring the organization has the necessary infrastructure for effective data-driven decision making. Oversee KPIs and metrics that measure performance of the Strategic Sourcing function. Prepare regular reports for internal and external stakeholders. Generate and communicate regular performance and resource allocation reports that translate procurement process data into actionable insights for internal teams and external stakeholders. Represent the Strategic Sourcing function by thoroughly assessing and validating all new intake requests, incorporating feedback from diverse stakeholders and customers. Exercise strong judgment to determine the most suitable approach for each project and engage the necessary stakeholders for productive discussions. Maintain a deep understanding of the department scope and sourcing strategies to navigate ambiguous situations/requests and collaborate with the appropriate stakeholders to solve challenges. Integrate data and resulting insights into procurement processes: Collaborate with procurement team and IT to embed analytics tools into the procurement workflow (such as for spend analysis and forecasting, savings analysis, supplier information gathering and analysis for selection, pricing and contract analytics, benchmarking, compliance to sourcing strategies and bid analysis). Develop and delivertraining programs to empower procurement and cross-functional teams with the skills and knowledge needed to effectively utilize reports and tools, promoting a culture of data-driven decision-making. Liaise with IT on requirements and testing for dashboards and reports in various systems including Oracle, ServiceNow, Archer, Apptio, Power BI, Tableau and others Qualifications: . Strong understanding of business analytics with ample experience in procurement, IT contracts, and/or PMO. Knowledge of the sources of data that support the development and execution of sourcing strategies. Process analysis and improvement experience, with the ability to define and reinforce processes. Proven ability to collaborate and problem-solve effectively with cross-functional teams by developing partnerships with teams such as Strategic Sourcing, Legal, Finance, IT, Operations to understand, influence and obtain support to achieve objectives. Project management skills to manage data analytics projects that require frequent communication, organization and time management. Successful track record in discerning when and how to escalate and issue for resolution. Excellent communication and presentation skills with the ability to convey complex data findings and data-driven solutions to both technical and nontechnical stakeholders, the capability to create compelling presentations and reports, and to lead meetings. Attention to detail to ensure accuracy and completeness in reporting. Familiarity with relevant regulatory and industry requirements. Other functional experience particularly in IT, business strategy, business analysis or finance is an advantage 3+ years' experience using an ERP system, using data visualization tools, and administering Sharepoint sites. Familiarity with analytics capabilities built into procurement-specific software, such as Oracle Fusion. Prefer experience in one or more of the following: ServiceNow, Archer, Apptio, Power BI, and/or Tableau. Advanced knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, etc.) [Preferred] Procurement or Sourcing Professional Certification or in Data Analytics 3+ years preferred experience in procurement roles involving strategic sourcing, procure-to-pay, supplier performance measurement, or in supply chain management roles. 3+ years of experience working cross functionally with tech and non-tech teams 2+ years preferred in project management office, and/or developing, implementing, and evaluating new and revised methods, procedures, and performance standards. 3+ years preferred experience in the financial services industry. Bachelor's degree in business management, supply chain, data science, information technology or a related field, ORan equivalent combination of experience, skills, training and education. Optional: Certifications in data science, business analytics, or supply chain are beneficial.
09/01/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Strategic Sourcing Data Analytics Analyst. Candidate will play a crucial role in developing quantitative methods to govern the procurement process. This includes designing a scorecard for the Strategic Sourcing function, creating and maintaining reports for managing procurement activities, and designing processes for intake and resource allocation. This role offers extensive collaboration opportunities with cross-functional teams. By working closely with Strategic Sourcing, IT, Finance, Legal, PMO, Data Governance and Operations, you can represent the department across the company and drive data-driven decision-making for Strategic Sourcing. Responsibilities: Implement processes to collect, manage and analyze procurement data, ensuring the organization has the necessary infrastructure for effective data-driven decision making. Oversee KPIs and metrics that measure performance of the Strategic Sourcing function. Prepare regular reports for internal and external stakeholders. Generate and communicate regular performance and resource allocation reports that translate procurement process data into actionable insights for internal teams and external stakeholders. Represent the Strategic Sourcing function by thoroughly assessing and validating all new intake requests, incorporating feedback from diverse stakeholders and customers. Exercise strong judgment to determine the most suitable approach for each project and engage the necessary stakeholders for productive discussions. Maintain a deep understanding of the department scope and sourcing strategies to navigate ambiguous situations/requests and collaborate with the appropriate stakeholders to solve challenges. Integrate data and resulting insights into procurement processes: Collaborate with procurement team and IT to embed analytics tools into the procurement workflow (such as for spend analysis and forecasting, savings analysis, supplier information gathering and analysis for selection, pricing and contract analytics, benchmarking, compliance to sourcing strategies and bid analysis). Develop and delivertraining programs to empower procurement and cross-functional teams with the skills and knowledge needed to effectively utilize reports and tools, promoting a culture of data-driven decision-making. Liaise with IT on requirements and testing for dashboards and reports in various systems including Oracle, ServiceNow, Archer, Apptio, Power BI, Tableau and others Qualifications: . Strong understanding of business analytics with ample experience in procurement, IT contracts, and/or PMO. Knowledge of the sources of data that support the development and execution of sourcing strategies. Process analysis and improvement experience, with the ability to define and reinforce processes. Proven ability to collaborate and problem-solve effectively with cross-functional teams by developing partnerships with teams such as Strategic Sourcing, Legal, Finance, IT, Operations to understand, influence and obtain support to achieve objectives. Project management skills to manage data analytics projects that require frequent communication, organization and time management. Successful track record in discerning when and how to escalate and issue for resolution. Excellent communication and presentation skills with the ability to convey complex data findings and data-driven solutions to both technical and nontechnical stakeholders, the capability to create compelling presentations and reports, and to lead meetings. Attention to detail to ensure accuracy and completeness in reporting. Familiarity with relevant regulatory and industry requirements. Other functional experience particularly in IT, business strategy, business analysis or finance is an advantage 3+ years' experience using an ERP system, using data visualization tools, and administering Sharepoint sites. Familiarity with analytics capabilities built into procurement-specific software, such as Oracle Fusion. Prefer experience in one or more of the following: ServiceNow, Archer, Apptio, Power BI, and/or Tableau. Advanced knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, etc.) [Preferred] Procurement or Sourcing Professional Certification or in Data Analytics 3+ years preferred experience in procurement roles involving strategic sourcing, procure-to-pay, supplier performance measurement, or in supply chain management roles. 3+ years of experience working cross functionally with tech and non-tech teams 2+ years preferred in project management office, and/or developing, implementing, and evaluating new and revised methods, procedures, and performance standards. 3+ years preferred experience in the financial services industry. Bachelor's degree in business management, supply chain, data science, information technology or a related field, ORan equivalent combination of experience, skills, training and education. Optional: Certifications in data science, business analytics, or supply chain are beneficial.
*We are unable to sponsor for this 6+ month Contract to Hire onsite Hybrid role* Prestigious Financial Company is currently seeking a ServiceNow Platform Development Consultant. Candidate will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. Candidate will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. Responsibilities: Provide services to a team of engineers to design, deploy and integrate various product capabilities. Contribute to design, technical direction, and architecture with various teams to build solutions based on requirements. Follow agreed upon SDLC procedures to ensure that all information system products and services meet quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Manage Product Support on system functionality and provide fixes as required. Qualifications: 7+ year of working experience in IT 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to recommend and follow the coding standards Experience with Scaled Agile Framework (SAFe), Agile/Scrum and DevSecOps methodologies BS Degree in Management Information System, Compute Science, similar field
08/01/2025
*We are unable to sponsor for this 6+ month Contract to Hire onsite Hybrid role* Prestigious Financial Company is currently seeking a ServiceNow Platform Development Consultant. Candidate will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. Candidate will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. Responsibilities: Provide services to a team of engineers to design, deploy and integrate various product capabilities. Contribute to design, technical direction, and architecture with various teams to build solutions based on requirements. Follow agreed upon SDLC procedures to ensure that all information system products and services meet quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Manage Product Support on system functionality and provide fixes as required. Qualifications: 7+ year of working experience in IT 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to recommend and follow the coding standards Experience with Scaled Agile Framework (SAFe), Agile/Scrum and DevSecOps methodologies BS Degree in Management Information System, Compute Science, similar field
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this 6+ month Contract to Hire onsite Hybrid role* Prestigious Financial Company is currently seeking a ServiceNow Platform Development Consultant. Candidate will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. Candidate will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. Responsibilities: Provide services to a team of engineers to design, deploy and integrate various product capabilities. Contribute to design, technical direction, and architecture with various teams to build solutions based on requirements. Follow agreed upon SDLC procedures to ensure that all information system products and services meet quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Manage Product Support on system functionality and provide fixes as required. Qualifications: 7+ year of working experience in IT 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to recommend and follow the coding standards Experience with Scaled Agile Framework (SAFe), Agile/Scrum and DevSecOps methodologies BS Degree in Management Information System, Compute Science, similar field
08/01/2025
*We are unable to sponsor for this 6+ month Contract to Hire onsite Hybrid role* Prestigious Financial Company is currently seeking a ServiceNow Platform Development Consultant. Candidate will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. Candidate will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. Responsibilities: Provide services to a team of engineers to design, deploy and integrate various product capabilities. Contribute to design, technical direction, and architecture with various teams to build solutions based on requirements. Follow agreed upon SDLC procedures to ensure that all information system products and services meet quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Manage Product Support on system functionality and provide fixes as required. Qualifications: 7+ year of working experience in IT 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to recommend and follow the coding standards Experience with Scaled Agile Framework (SAFe), Agile/Scrum and DevSecOps methodologies BS Degree in Management Information System, Compute Science, similar field
*Hybrid, 3 days onsite, 2 days remote* *6 MONTH CONTRACT TO HIRE* A prestigious company is looking for a ServiceNow Developer. This role is focused on design, development, and deployment services within ServiceNow. They will also work with integration of ITSM, ITOM, HamPro, SamPro, SecOps modules. Responsibilities: This resource will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. The project will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. This resource will provide services to a team of engineers to design, deploy and integrate various product capabilities. Contribute to design, technical direction, and architecture with various teams to build solutions based on company requirements. Follow agreed upon SDLC procedures to ensure that all information system products and services meet quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Manage Product Support on system functionality and provide fixes as required. Qualifications: 5-7+ year of ServiceNow Developer 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to recommend and follow the coding standards Experience with Scaled Agile Farmework (SAFe), Agile/Scrum and DevSecOps methodologies BS Degree in Management Information System, Compute Science, similar field
08/01/2025
*Hybrid, 3 days onsite, 2 days remote* *6 MONTH CONTRACT TO HIRE* A prestigious company is looking for a ServiceNow Developer. This role is focused on design, development, and deployment services within ServiceNow. They will also work with integration of ITSM, ITOM, HamPro, SamPro, SecOps modules. Responsibilities: This resource will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. The project will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. This resource will provide services to a team of engineers to design, deploy and integrate various product capabilities. Contribute to design, technical direction, and architecture with various teams to build solutions based on company requirements. Follow agreed upon SDLC procedures to ensure that all information system products and services meet quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Manage Product Support on system functionality and provide fixes as required. Qualifications: 5-7+ year of ServiceNow Developer 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to recommend and follow the coding standards Experience with Scaled Agile Farmework (SAFe), Agile/Scrum and DevSecOps methodologies BS Degree in Management Information System, Compute Science, similar field
*Hybrid, 3 days onsite, 2 days remote* *6 MONTH CONTRACT TO HIRE* A prestigious company is looking for a ServiceNow Developer. This role is focused on design, development, and deployment services within ServiceNow. They will also work with integration of ITSM, ITOM, HamPro, SamPro, SecOps modules. Responsibilities: This resource will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. The project will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. This resource will provide services to a team of engineers to design, deploy and integrate various product capabilities. Contribute to design, technical direction, and architecture with various teams to build solutions based on company requirements. Follow agreed upon SDLC procedures to ensure that all information system products and services meet quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Manage Product Support on system functionality and provide fixes as required. Qualifications: 5-7+ year of ServiceNow Developer 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to recommend and follow the coding standards Experience with Scaled Agile Farmework (SAFe), Agile/Scrum and DevSecOps methodologies BS Degree in Management Information System, Compute Science, similar field
08/01/2025
*Hybrid, 3 days onsite, 2 days remote* *6 MONTH CONTRACT TO HIRE* A prestigious company is looking for a ServiceNow Developer. This role is focused on design, development, and deployment services within ServiceNow. They will also work with integration of ITSM, ITOM, HamPro, SamPro, SecOps modules. Responsibilities: This resource will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. The project will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. This resource will provide services to a team of engineers to design, deploy and integrate various product capabilities. Contribute to design, technical direction, and architecture with various teams to build solutions based on company requirements. Follow agreed upon SDLC procedures to ensure that all information system products and services meet quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Manage Product Support on system functionality and provide fixes as required. Qualifications: 5-7+ year of ServiceNow Developer 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to recommend and follow the coding standards Experience with Scaled Agile Farmework (SAFe), Agile/Scrum and DevSecOps methodologies BS Degree in Management Information System, Compute Science, similar field
Strategic Sourcing, Data Insights Salary: $90k-$110k + 15% bonus Location: Chicago, IL Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3+ years' experience in procurement roles involving strategic sourcing, procure-to-pay, supplier performance measurement, or in supply chain management roles. 3+ years of experience working cross functionally with tech and non-tech teams 2+ years in project management office, and/or developing, implementing, and evaluating new and revised methods, procedures, and performance standards. 3+ years' experience in the financial services industry. 3+ years' experience using an ERP system, using data visualization tools, and administering SharePoint sites. Familiarity with analytics capabilities built into procurement-specific software, such as Oracle Fusion. Prefer experience in one or more of the following: ServiceNow, Archer, Apptio, Power BI, and/or Tableau. Responsibilities Represent the Strategic Sourcing function by thoroughly assessing and validating all new intake requests, incorporating feedback from diverse stakeholders and customers. Exercise strong judgment to determine the most suitable approach for each project and engage the necessary stakeholders for productive discussions. Maintain a deep understanding of the department scope and sourcing strategies to navigate ambiguous situations/requests and collaborate with the appropriate stakeholders to solve challenges. Integrate data and resulting insights into procurement processes: Collaborate with the procurement team and IT to embed analytics tools into the procurement workflow (such as for spend analysis and forecasting, savings analysis, supplier information gathering and analysis for selection, pricing and contract analytics, benchmarking, compliance with sourcing strategies and bid analysis). Develop and deliver training programs to empower procurement and cross-functional teams with the skills and knowledge needed to effectively utilize reports and tools, promoting a culture of data-driven decision-making. Liaise with IT on requirements and testing for dashboards and reports in various systems including Oracle, ServiceNow, Archer, Apptio, Power BI, Tableau and others
08/01/2025
Full time
Strategic Sourcing, Data Insights Salary: $90k-$110k + 15% bonus Location: Chicago, IL Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3+ years' experience in procurement roles involving strategic sourcing, procure-to-pay, supplier performance measurement, or in supply chain management roles. 3+ years of experience working cross functionally with tech and non-tech teams 2+ years in project management office, and/or developing, implementing, and evaluating new and revised methods, procedures, and performance standards. 3+ years' experience in the financial services industry. 3+ years' experience using an ERP system, using data visualization tools, and administering SharePoint sites. Familiarity with analytics capabilities built into procurement-specific software, such as Oracle Fusion. Prefer experience in one or more of the following: ServiceNow, Archer, Apptio, Power BI, and/or Tableau. Responsibilities Represent the Strategic Sourcing function by thoroughly assessing and validating all new intake requests, incorporating feedback from diverse stakeholders and customers. Exercise strong judgment to determine the most suitable approach for each project and engage the necessary stakeholders for productive discussions. Maintain a deep understanding of the department scope and sourcing strategies to navigate ambiguous situations/requests and collaborate with the appropriate stakeholders to solve challenges. Integrate data and resulting insights into procurement processes: Collaborate with the procurement team and IT to embed analytics tools into the procurement workflow (such as for spend analysis and forecasting, savings analysis, supplier information gathering and analysis for selection, pricing and contract analytics, benchmarking, compliance with sourcing strategies and bid analysis). Develop and deliver training programs to empower procurement and cross-functional teams with the skills and knowledge needed to effectively utilize reports and tools, promoting a culture of data-driven decision-making. Liaise with IT on requirements and testing for dashboards and reports in various systems including Oracle, ServiceNow, Archer, Apptio, Power BI, Tableau and others