NO SPONSORSHIP Technical Manager, Software Engineering ServiceNow Developers SALARY: $150k-$170k plus 15% LOCATION: Dallas, Texas Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
27/09/2024
Full time
NO SPONSORSHIP Technical Manager, Software Engineering ServiceNow Developers SALARY: $150k-$170k plus 15% LOCATION: Dallas, Texas Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
26/09/2024
Full time
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
LA International Computer Consultants Ltd
Barrow-in-furness, Cumbria
*SC CLEARED* Desktop Support Engineer 6 Month contract initially + Extensions Based: Barrow-In-Furness, Cumbria Market Rates via Umbrella We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer on a long term program of work. Key Responsibilities: * Responsibility for completing assigned works within time frames associated to the works * Requests/IMACs completion * Undertaking Project Tasks in support of both internal and external Project Managers * Undertaking NSR Tasks to agreed timescales * Effective Customer handling * Keeping the P&C Project lead informed of any concerns escalating as necessary Key Skills & Experiences: * Microsoft Windows O/S (Windows 10 & Windows 7) - working knowledge of build, configuration, and registry settings * Desktop hardware architecture - predominately HP desktop and laptops * SCCM experience including OS deployment, application deployment, fault finding, monitoring, and reporting * Microsoft Office suite - configuration, templates, macros, add-ins, advanced features, and user preference configuration * Active Directory - basic administration, User configuration * Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business) * Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity * Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files * Security - disk encryption using bit locker, NTFS permissions and shared folder security * Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners * Working Knowledge of IT Service Management (ITSM) software (ServiceNow). This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
26/09/2024
Project-based
*SC CLEARED* Desktop Support Engineer 6 Month contract initially + Extensions Based: Barrow-In-Furness, Cumbria Market Rates via Umbrella We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer on a long term program of work. Key Responsibilities: * Responsibility for completing assigned works within time frames associated to the works * Requests/IMACs completion * Undertaking Project Tasks in support of both internal and external Project Managers * Undertaking NSR Tasks to agreed timescales * Effective Customer handling * Keeping the P&C Project lead informed of any concerns escalating as necessary Key Skills & Experiences: * Microsoft Windows O/S (Windows 10 & Windows 7) - working knowledge of build, configuration, and registry settings * Desktop hardware architecture - predominately HP desktop and laptops * SCCM experience including OS deployment, application deployment, fault finding, monitoring, and reporting * Microsoft Office suite - configuration, templates, macros, add-ins, advanced features, and user preference configuration * Active Directory - basic administration, User configuration * Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business) * Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity * Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files * Security - disk encryption using bit locker, NTFS permissions and shared folder security * Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners * Working Knowledge of IT Service Management (ITSM) software (ServiceNow). This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
26/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
Job Title: Senior ServiceNow Consultant Start Date: ASAP Language: German Speaking (C1) About the Role: We are seeking a Senior ServiceNow Technical Consultant to bridge the gap between business needs and technical implementations. This role will focus on delivering IT Service Management solutions across Switzerland. The Senior Technical Consultant plays a key role in all our projects, guiding customers through successful ServiceNow implementations. Responsibilities include configuration, customization, and coaching to tailor solutions to clients' specific business requirements. We are looking for a dynamic and motivated individual who is eager to join a well-established, yet rapidly growing, organization. Key Responsibilities: Design and develop the technical architecture of the ServiceNow platform in partnership with business analysts and functional consultants. Serve as a trusted Technical Advisor and expert for clients. Implement advanced functionalities on the ServiceNow platform using both Front End and Back End tools. Develop complex integrations between ServiceNow and external systems (eg, SSO, SAP, other ITSM applications) using technologies such as SOAP, REST, JDBC, LDAP, etc. Produce detailed technical documentation. Mentor and coach junior and mid-level ServiceNow Technical Consultants. Required Skills & Experience: University degree in IT engineering. At least 5 years' experience as an IT developer, with 3 years focused on ServiceNow. Minimum 3 years of experience consulting with external customers. Strong understanding of relational databases and associated technologies. Expertise in event-driven and object-oriented programming. Proficiency in web technologies including JavaScript, XML, AngularJS, Jelly, AJAX. Experience with PowerShell, Unix Shell Scripting, and Active Directory/LDAP/SSO technologies. Familiarity with Legacy systems and integration via SOAP and REST web services. Preferred Qualifications: Knowledge of networking, modern protocols, and email systems (eg, SMTP, POP3). ITIL certification or experience is a plus Personal Attributes: Strong commitment to delivering high-quality services. Proven experience supporting technical end-users in a service-oriented role. Customer-focused with a passion for achieving client satisfaction. Ability to manage multiple tasks/projects simultaneously. Curious and proactive in learning new technologies. Capable of leading projects with minimal supervision. Excellent interpersonal communication and problem-solving skills. Willingness to travel as needed. Fluency in both German and English (C1 level), with additional European languages being an advantage.
26/09/2024
Full time
Job Title: Senior ServiceNow Consultant Start Date: ASAP Language: German Speaking (C1) About the Role: We are seeking a Senior ServiceNow Technical Consultant to bridge the gap between business needs and technical implementations. This role will focus on delivering IT Service Management solutions across Switzerland. The Senior Technical Consultant plays a key role in all our projects, guiding customers through successful ServiceNow implementations. Responsibilities include configuration, customization, and coaching to tailor solutions to clients' specific business requirements. We are looking for a dynamic and motivated individual who is eager to join a well-established, yet rapidly growing, organization. Key Responsibilities: Design and develop the technical architecture of the ServiceNow platform in partnership with business analysts and functional consultants. Serve as a trusted Technical Advisor and expert for clients. Implement advanced functionalities on the ServiceNow platform using both Front End and Back End tools. Develop complex integrations between ServiceNow and external systems (eg, SSO, SAP, other ITSM applications) using technologies such as SOAP, REST, JDBC, LDAP, etc. Produce detailed technical documentation. Mentor and coach junior and mid-level ServiceNow Technical Consultants. Required Skills & Experience: University degree in IT engineering. At least 5 years' experience as an IT developer, with 3 years focused on ServiceNow. Minimum 3 years of experience consulting with external customers. Strong understanding of relational databases and associated technologies. Expertise in event-driven and object-oriented programming. Proficiency in web technologies including JavaScript, XML, AngularJS, Jelly, AJAX. Experience with PowerShell, Unix Shell Scripting, and Active Directory/LDAP/SSO technologies. Familiarity with Legacy systems and integration via SOAP and REST web services. Preferred Qualifications: Knowledge of networking, modern protocols, and email systems (eg, SMTP, POP3). ITIL certification or experience is a plus Personal Attributes: Strong commitment to delivering high-quality services. Proven experience supporting technical end-users in a service-oriented role. Customer-focused with a passion for achieving client satisfaction. Ability to manage multiple tasks/projects simultaneously. Curious and proactive in learning new technologies. Capable of leading projects with minimal supervision. Excellent interpersonal communication and problem-solving skills. Willingness to travel as needed. Fluency in both German and English (C1 level), with additional European languages being an advantage.
Join Our Team and Shape the Future of IT Service Management. Are you a passionate CMDB Architect looking for a challenging and rewarding career? We are a dynamic organization seeking a talented individual to join our team and play a crucial role in designing and implementing our enterprise CMDB. Initial 6 month contact with possible extension. About the Role: As a CMDB Architect, you will be responsible for: Designing, implementing, and maintaining our enterprise CMDB, primarily focused on BMC CMDB. Integrating the CMDB with our ITSM solution (ServiceNow) and other components. Ensuring seamless interoperability and integration with DevOps tooling. Collaborating with the scrum master on detailed planning and analysis. Creating use-cases, test-cases, and documentation. Building out and testing the new CMDB environment. Taking the new system into production. Qualifications: Extensive experience as a senior CMDB Administrator/expert. Strong design and architecture skills. Expertise in BMC CMDB and Atrium CMDB. In-depth knowledge of ITSM, ITIL, and Enterprise Service Management. Experience with ServiceNow CMDB. AWS/AZURE/GCP Cloud Proficiency in DevOps tooling (Jenkins, Ansible, Git, Kubernetes). Operating systems knowledge (Linux, Windows). Shell Scripting (ksh, bash, PowerShell) and interpreted programming languages (Python). Fluency in English. EU citizenship. Strong analytical, time management, interpersonal, and communication skills. Ability to work independently and manage multiple projects. If you are a talented CMDB Architect seeking a challenging and rewarding career, we invite you to apply.
25/09/2024
Project-based
Join Our Team and Shape the Future of IT Service Management. Are you a passionate CMDB Architect looking for a challenging and rewarding career? We are a dynamic organization seeking a talented individual to join our team and play a crucial role in designing and implementing our enterprise CMDB. Initial 6 month contact with possible extension. About the Role: As a CMDB Architect, you will be responsible for: Designing, implementing, and maintaining our enterprise CMDB, primarily focused on BMC CMDB. Integrating the CMDB with our ITSM solution (ServiceNow) and other components. Ensuring seamless interoperability and integration with DevOps tooling. Collaborating with the scrum master on detailed planning and analysis. Creating use-cases, test-cases, and documentation. Building out and testing the new CMDB environment. Taking the new system into production. Qualifications: Extensive experience as a senior CMDB Administrator/expert. Strong design and architecture skills. Expertise in BMC CMDB and Atrium CMDB. In-depth knowledge of ITSM, ITIL, and Enterprise Service Management. Experience with ServiceNow CMDB. AWS/AZURE/GCP Cloud Proficiency in DevOps tooling (Jenkins, Ansible, Git, Kubernetes). Operating systems knowledge (Linux, Windows). Shell Scripting (ksh, bash, PowerShell) and interpreted programming languages (Python). Fluency in English. EU citizenship. Strong analytical, time management, interpersonal, and communication skills. Ability to work independently and manage multiple projects. If you are a talented CMDB Architect seeking a challenging and rewarding career, we invite you to apply.
English Service Now Architect (m/f/d) 100% Start Date: ASAP Contract Length : 12 Months + Extension Location : Bern, Switzerland Rate: 110 CHF per hour Job Summary: The ServiceNow Architect will be responsible for designing, implementing, and optimizing our ServiceNow solutions to meet business needs. This role involves working closely with IT and business stakeholders to understand requirements, architect ServiceNow solutions, and ensure successful deployment and adoption. The ideal candidate will have a strong background in ServiceNow architecture, development, and administration, along with excellent analytical and problem-solving skills. Key Responsibilities: Design and implement ServiceNow solutions that align with business objectives and IT standards. Lead the architecture and design of ServiceNow ITSM, ITOM, ITBM, SecOps, and other modules as needed. Develop and maintain a ServiceNow architectural roadmap in alignment with business goals and IT strategy. Ensure best practices are followed in the development, configuration, and administration of the ServiceNow platform. Collaborate with stakeholders to define system requirements, integrate external systems, and facilitate workflow customizations. Provide technical leadership and guidance to the ServiceNow development team. Conduct code reviews and ensure compliance with coding standards and best practices. Lead the evaluation of new ServiceNow features and plugins to enhance platform capabilities. Manage the ServiceNow upgrade process, ensuring minimal disruption to business operations. Develop and maintain documentation related to ServiceNow architecture, configuration, and administration guidelines. Provide training and support to ServiceNow users and administrators. Qualifications: Bachelor's or Master's degree in Computer Science, Information Technology, or related field. Certified ServiceNow Administrator and Certified ServiceNow Application Developer. ServiceNow Certified Implementation Specialist and ServiceNow Certified Master Architect are highly desirable. Minimum of 5 years of experience in ServiceNow architecture, development, and administration. Proven experience in implementing ServiceNow ITSM, ITOM, ITBM, and/or SecOps modules. Strong understanding of ServiceNow best practices, coding standards, and API integrations. Excellent problem-solving, analytical, and technical skills. Strong leadership and project management abilities. Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization. Deutsch ServiceNow Architekt (m/w/d) 100% Starttermin: ASAP Vertragsdauer: 12 Monate + Verlängerung Standort: Zürich, Schweiz Satz: 110 CHF pro Stunde Job Zusammenfassung: Der ServiceNow-Architekt ist für den Entwurf, die Implementierung und die Optimierung unserer ServiceNow-Lösungen zur Erfüllung der Geschäftsanforderungen verantwortlich. In dieser Funktion arbeiten Sie eng mit IT- und Business-Stakeholdern zusammen, um die Anforderungen zu verstehen, ServiceNow-Lösungen zu entwerfen und die erfolgreiche Einführung und Übernahme sicherzustellen. Der ideale Kandidat verfügt über fundierte Kenntnisse in den Bereichen ServiceNow-Architektur, -Entwicklung und -Administration sowie über ausgezeichnete Analyse- und Problemlösungsfähigkeiten. Verantwortungsbereiche: Entwurf und Implementierung von ServiceNow-Lösungen, die mit den Geschäftszielen und IT-Standards übereinstimmen. Leitung der Architektur und des Designs von ServiceNow ITSM, ITOM, ITBM, SecOps und anderen Modulen nach Bedarf. Entwicklung und Pflege einer ServiceNow-Architektur-Roadmap in Übereinstimmung mit den Geschäftszielen und der IT-Strategie. Sicherstellung der Einhaltung von Best Practices bei der Entwicklung, Konfiguration und Verwaltung der ServiceNow-Plattform. Zusammenarbeit mit Interessengruppen bei der Definition von Systemanforderungen, Integration externer Systeme und Erleichterung von Workflow-Anpassungen. Bereitstellung von technischer Führung und Anleitung für das ServiceNow-Entwicklungsteam. Durchführung von Code-Reviews und Sicherstellung der Einhaltung von Kodierungsstandards und Best Practices. Leitung der Evaluierung neuer ServiceNow-Funktionen und Plugins zur Verbesserung der Plattformfunktionen. Verwaltung des ServiceNow-Upgrade-Prozesses unter Gewährleistung einer minimalen Unterbrechung des Geschäftsbetriebs. Entwicklung und Pflege der Dokumentation in Bezug auf ServiceNow-Architektur, Konfiguration und Verwaltungsrichtlinien. Bereitstellung von Schulungen und Support für ServiceNow-Benutzer und -Administratoren. Qualifikationen: Bachelor- oder Master-Abschluss in Informatik, Informationstechnologie oder einem verwandten Bereich. Zertifizierter ServiceNow-Administrator und zertifizierter ServiceNow-Anwendungsentwickler. ServiceNow Certified Implementation Specialist und ServiceNow Certified Master Architect sind sehr wünschenswert. Mindestens 5 Jahre Erfahrung in der Architektur, Entwicklung und Verwaltung von ServiceNow. Nachgewiesene Erfahrung in der Implementierung von ServiceNow ITSM-, ITOM-, ITBM- und/oder SecOps-Modulen. Ausgeprägtes Verständnis von ServiceNow Best Practices, Codierungsstandards und API-Integrationen. Ausgezeichnete Problemlösungs-, Analyse- und technische Fähigkeiten. Starke Führungs- und Projektmanagementfähigkeiten. Ausgezeichnete kommunikative und zwischenmenschliche Fähigkeiten mit der Fähigkeit, mit allen Ebenen der Organisation effektiv zu interagieren.
25/09/2024
Project-based
English Service Now Architect (m/f/d) 100% Start Date: ASAP Contract Length : 12 Months + Extension Location : Bern, Switzerland Rate: 110 CHF per hour Job Summary: The ServiceNow Architect will be responsible for designing, implementing, and optimizing our ServiceNow solutions to meet business needs. This role involves working closely with IT and business stakeholders to understand requirements, architect ServiceNow solutions, and ensure successful deployment and adoption. The ideal candidate will have a strong background in ServiceNow architecture, development, and administration, along with excellent analytical and problem-solving skills. Key Responsibilities: Design and implement ServiceNow solutions that align with business objectives and IT standards. Lead the architecture and design of ServiceNow ITSM, ITOM, ITBM, SecOps, and other modules as needed. Develop and maintain a ServiceNow architectural roadmap in alignment with business goals and IT strategy. Ensure best practices are followed in the development, configuration, and administration of the ServiceNow platform. Collaborate with stakeholders to define system requirements, integrate external systems, and facilitate workflow customizations. Provide technical leadership and guidance to the ServiceNow development team. Conduct code reviews and ensure compliance with coding standards and best practices. Lead the evaluation of new ServiceNow features and plugins to enhance platform capabilities. Manage the ServiceNow upgrade process, ensuring minimal disruption to business operations. Develop and maintain documentation related to ServiceNow architecture, configuration, and administration guidelines. Provide training and support to ServiceNow users and administrators. Qualifications: Bachelor's or Master's degree in Computer Science, Information Technology, or related field. Certified ServiceNow Administrator and Certified ServiceNow Application Developer. ServiceNow Certified Implementation Specialist and ServiceNow Certified Master Architect are highly desirable. Minimum of 5 years of experience in ServiceNow architecture, development, and administration. Proven experience in implementing ServiceNow ITSM, ITOM, ITBM, and/or SecOps modules. Strong understanding of ServiceNow best practices, coding standards, and API integrations. Excellent problem-solving, analytical, and technical skills. Strong leadership and project management abilities. Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization. Deutsch ServiceNow Architekt (m/w/d) 100% Starttermin: ASAP Vertragsdauer: 12 Monate + Verlängerung Standort: Zürich, Schweiz Satz: 110 CHF pro Stunde Job Zusammenfassung: Der ServiceNow-Architekt ist für den Entwurf, die Implementierung und die Optimierung unserer ServiceNow-Lösungen zur Erfüllung der Geschäftsanforderungen verantwortlich. In dieser Funktion arbeiten Sie eng mit IT- und Business-Stakeholdern zusammen, um die Anforderungen zu verstehen, ServiceNow-Lösungen zu entwerfen und die erfolgreiche Einführung und Übernahme sicherzustellen. Der ideale Kandidat verfügt über fundierte Kenntnisse in den Bereichen ServiceNow-Architektur, -Entwicklung und -Administration sowie über ausgezeichnete Analyse- und Problemlösungsfähigkeiten. Verantwortungsbereiche: Entwurf und Implementierung von ServiceNow-Lösungen, die mit den Geschäftszielen und IT-Standards übereinstimmen. Leitung der Architektur und des Designs von ServiceNow ITSM, ITOM, ITBM, SecOps und anderen Modulen nach Bedarf. Entwicklung und Pflege einer ServiceNow-Architektur-Roadmap in Übereinstimmung mit den Geschäftszielen und der IT-Strategie. Sicherstellung der Einhaltung von Best Practices bei der Entwicklung, Konfiguration und Verwaltung der ServiceNow-Plattform. Zusammenarbeit mit Interessengruppen bei der Definition von Systemanforderungen, Integration externer Systeme und Erleichterung von Workflow-Anpassungen. Bereitstellung von technischer Führung und Anleitung für das ServiceNow-Entwicklungsteam. Durchführung von Code-Reviews und Sicherstellung der Einhaltung von Kodierungsstandards und Best Practices. Leitung der Evaluierung neuer ServiceNow-Funktionen und Plugins zur Verbesserung der Plattformfunktionen. Verwaltung des ServiceNow-Upgrade-Prozesses unter Gewährleistung einer minimalen Unterbrechung des Geschäftsbetriebs. Entwicklung und Pflege der Dokumentation in Bezug auf ServiceNow-Architektur, Konfiguration und Verwaltungsrichtlinien. Bereitstellung von Schulungen und Support für ServiceNow-Benutzer und -Administratoren. Qualifikationen: Bachelor- oder Master-Abschluss in Informatik, Informationstechnologie oder einem verwandten Bereich. Zertifizierter ServiceNow-Administrator und zertifizierter ServiceNow-Anwendungsentwickler. ServiceNow Certified Implementation Specialist und ServiceNow Certified Master Architect sind sehr wünschenswert. Mindestens 5 Jahre Erfahrung in der Architektur, Entwicklung und Verwaltung von ServiceNow. Nachgewiesene Erfahrung in der Implementierung von ServiceNow ITSM-, ITOM-, ITBM- und/oder SecOps-Modulen. Ausgeprägtes Verständnis von ServiceNow Best Practices, Codierungsstandards und API-Integrationen. Ausgezeichnete Problemlösungs-, Analyse- und technische Fähigkeiten. Starke Führungs- und Projektmanagementfähigkeiten. Ausgezeichnete kommunikative und zwischenmenschliche Fähigkeiten mit der Fähigkeit, mit allen Ebenen der Organisation effektiv zu interagieren.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
24/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
Job Title: Senior ServiceNow Consultant (GRC & Security) Start Date: ASAP Contract Length: 6 months + Extension Location: Zurich, Switzerland Working Model: 2 days onsite Rate: 125 CHF Per Hour Language: German Speaking About the Role: We are seeking a highly skilled and experienced Senior ServiceNow Consultant specializing in Governance, Risk, and Compliance (GRC) and Security Operations (SecOps) models within ServiceNow. In this role, you will lead and deliver complex projects, working closely with clients to design, configure, and implement tailored ServiceNow GRC and Security solutions. You will be the subject matter expert, providing strategic guidance and hands-on expertise to ensure solutions meet business needs and regulatory requirements. Key Responsibilities: Lead the design, implementation, and customization of ServiceNow GRC and Security Operations solutions. Collaborate with key stakeholders to gather business requirements, perform risk assessments, and develop implementation roadmaps. Develop and configure workflows, policies, and frameworks to ensure compliance with security standards and regulatory requirements. Provide expert advice on best practices for integrating GRC and Security modules with other ServiceNow applications. Perform gap analyses, data migrations, and system integrations as required. Conduct regular system health checks and security audits to ensure ongoing system integrity and compliance. Train and mentor junior consultants and client teams on ServiceNow GRC & SecOps functionalities. Collaborate with cross-functional teams to deliver solutions that enhance security posture and risk management. Required Skills & Experience: Proven experience (5+ years) in implementing and managing ServiceNow solutions, specifically in GRC and Security Operations. Strong understanding of ServiceNow platform architecture and integration capabilities. Expertise in configuring and customizing ServiceNow GRC modules, including but not limited to Policy & Compliance, Risk Management, and Audit Management. Proficiency in ServiceNow Security Operations (Security Incident Response, Threat Intelligence, Vulnerability Response). Experience with security frameworks such as ISO 27001, NIST, COBIT, and other regulatory requirements. Demonstrated experience in leading projects and managing client relationships. Ability to translate complex business requirements into technical solutions. Strong communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders. ServiceNow Certified Implementation Specialist (GRC or SecOps) is highly preferred. Preferred Qualifications: Experience with other security and risk management tools and integrations. Knowledge of Scripting languages such as JavaScript or PowerShell to automate workflows. ITIL certification or other relevant certifications.
23/09/2024
Project-based
Job Title: Senior ServiceNow Consultant (GRC & Security) Start Date: ASAP Contract Length: 6 months + Extension Location: Zurich, Switzerland Working Model: 2 days onsite Rate: 125 CHF Per Hour Language: German Speaking About the Role: We are seeking a highly skilled and experienced Senior ServiceNow Consultant specializing in Governance, Risk, and Compliance (GRC) and Security Operations (SecOps) models within ServiceNow. In this role, you will lead and deliver complex projects, working closely with clients to design, configure, and implement tailored ServiceNow GRC and Security solutions. You will be the subject matter expert, providing strategic guidance and hands-on expertise to ensure solutions meet business needs and regulatory requirements. Key Responsibilities: Lead the design, implementation, and customization of ServiceNow GRC and Security Operations solutions. Collaborate with key stakeholders to gather business requirements, perform risk assessments, and develop implementation roadmaps. Develop and configure workflows, policies, and frameworks to ensure compliance with security standards and regulatory requirements. Provide expert advice on best practices for integrating GRC and Security modules with other ServiceNow applications. Perform gap analyses, data migrations, and system integrations as required. Conduct regular system health checks and security audits to ensure ongoing system integrity and compliance. Train and mentor junior consultants and client teams on ServiceNow GRC & SecOps functionalities. Collaborate with cross-functional teams to deliver solutions that enhance security posture and risk management. Required Skills & Experience: Proven experience (5+ years) in implementing and managing ServiceNow solutions, specifically in GRC and Security Operations. Strong understanding of ServiceNow platform architecture and integration capabilities. Expertise in configuring and customizing ServiceNow GRC modules, including but not limited to Policy & Compliance, Risk Management, and Audit Management. Proficiency in ServiceNow Security Operations (Security Incident Response, Threat Intelligence, Vulnerability Response). Experience with security frameworks such as ISO 27001, NIST, COBIT, and other regulatory requirements. Demonstrated experience in leading projects and managing client relationships. Ability to translate complex business requirements into technical solutions. Strong communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders. ServiceNow Certified Implementation Specialist (GRC or SecOps) is highly preferred. Preferred Qualifications: Experience with other security and risk management tools and integrations. Knowledge of Scripting languages such as JavaScript or PowerShell to automate workflows. ITIL certification or other relevant certifications.
Job Title: Senior ServiceNow Consultant (HR Modules) Start Date: ASAP Contract Length : 6 months + Extension Location : Zurich, Switzerland Working Model: 2 days onsite Rate: 125 CHF Per Hour Language: German Speaking About the Role: We are looking for an experienced Senior ServiceNow Consultant with deep expertise in HR Service Delivery (HRSD) modules. You will play a pivotal role in leading the design, configuration, and implementation of ServiceNow HR solutions, ensuring that our clients achieve operational efficiency and an enhanced employee experience. As a key member of our team, you will work closely with clients to understand their HR processes and configure ServiceNow HR solutions that streamline and automate their workflows. Key Responsibilities: Lead the end-to-end implementation of ServiceNow HR Service Delivery (HRSD) modules, including Case and Knowledge Management, Employee Service Center, and Performance Analytics. Collaborate with HR teams to gather requirements, assess business needs, and translate them into technical solutions within ServiceNow. Customize and configure workflows, forms, reports, and dashboards to optimize HR processes and enhance employee engagement. Provide strategic guidance on HR best practices, recommending ServiceNow features and functionalities that improve HR operations. Perform system integrations between ServiceNow HR modules and other HR systems, such as payroll and talent management platforms. Conduct system testing, user training, and post-implementation support to ensure seamless adoption of the new solutions. Serve as a trusted advisor to clients, guiding them on the ServiceNow roadmap, HR service automation strategies, and future HR technology trends. Mentor and train junior consultants and client HR teams on ServiceNow HRSD functionalities. Ensure compliance with data privacy regulations, such as GDPR, while managing sensitive HR data within the platform. Required Skills & Experience: 5+ years of experience in implementing and configuring ServiceNow HR Service Delivery (HRSD) modules. Deep knowledge of HR processes, including employee life cycle management, case management, and HR self-service portals. Strong experience in customizing HR workflows, automating HR processes, and integrating ServiceNow with other HR systems. Proficiency in ServiceNow platform architecture and HRSD module capabilities. Proven ability to gather and document business requirements and design scalable solutions that meet client needs. Experience with ServiceNow HR Reporting and Performance Analytics to provide insights into HR operations. Excellent communication and stakeholder management skills, with the ability to engage with HR leaders and technical teams. ServiceNow Certified Implementation Specialist (HRSD) is highly preferred. Preferred Qualifications: Familiarity with HR compliance requirements and data privacy laws (eg, GDPR). Experience in integrating ServiceNow HRSD with external systems such as Workday, SAP SuccessFactors, or Oracle HCM. Knowledge of ServiceNow Employee Document Management and Onboarding & Transitions modules. Scripting knowledge in JavaScript or PowerShell to automate custom HR workflows.
23/09/2024
Project-based
Job Title: Senior ServiceNow Consultant (HR Modules) Start Date: ASAP Contract Length : 6 months + Extension Location : Zurich, Switzerland Working Model: 2 days onsite Rate: 125 CHF Per Hour Language: German Speaking About the Role: We are looking for an experienced Senior ServiceNow Consultant with deep expertise in HR Service Delivery (HRSD) modules. You will play a pivotal role in leading the design, configuration, and implementation of ServiceNow HR solutions, ensuring that our clients achieve operational efficiency and an enhanced employee experience. As a key member of our team, you will work closely with clients to understand their HR processes and configure ServiceNow HR solutions that streamline and automate their workflows. Key Responsibilities: Lead the end-to-end implementation of ServiceNow HR Service Delivery (HRSD) modules, including Case and Knowledge Management, Employee Service Center, and Performance Analytics. Collaborate with HR teams to gather requirements, assess business needs, and translate them into technical solutions within ServiceNow. Customize and configure workflows, forms, reports, and dashboards to optimize HR processes and enhance employee engagement. Provide strategic guidance on HR best practices, recommending ServiceNow features and functionalities that improve HR operations. Perform system integrations between ServiceNow HR modules and other HR systems, such as payroll and talent management platforms. Conduct system testing, user training, and post-implementation support to ensure seamless adoption of the new solutions. Serve as a trusted advisor to clients, guiding them on the ServiceNow roadmap, HR service automation strategies, and future HR technology trends. Mentor and train junior consultants and client HR teams on ServiceNow HRSD functionalities. Ensure compliance with data privacy regulations, such as GDPR, while managing sensitive HR data within the platform. Required Skills & Experience: 5+ years of experience in implementing and configuring ServiceNow HR Service Delivery (HRSD) modules. Deep knowledge of HR processes, including employee life cycle management, case management, and HR self-service portals. Strong experience in customizing HR workflows, automating HR processes, and integrating ServiceNow with other HR systems. Proficiency in ServiceNow platform architecture and HRSD module capabilities. Proven ability to gather and document business requirements and design scalable solutions that meet client needs. Experience with ServiceNow HR Reporting and Performance Analytics to provide insights into HR operations. Excellent communication and stakeholder management skills, with the ability to engage with HR leaders and technical teams. ServiceNow Certified Implementation Specialist (HRSD) is highly preferred. Preferred Qualifications: Familiarity with HR compliance requirements and data privacy laws (eg, GDPR). Experience in integrating ServiceNow HRSD with external systems such as Workday, SAP SuccessFactors, or Oracle HCM. Knowledge of ServiceNow Employee Document Management and Onboarding & Transitions modules. Scripting knowledge in JavaScript or PowerShell to automate custom HR workflows.