E-Frontiers
Dublin, Dublin
26/06/2024
Full time
SUMMARY OF ROLE This role is responsible for the management of the Sapiens Application Delivery team. It is a key strategic role within our organisation, ensuring business realises the benefits from the Sapiens Application Services. This role is also responsible for ensuring the Sapiens Application and associated processes adhere to expected standards. SUMMARY OF KEY RESPONSIBILITIES . Act as a key interface between to the business regarding the provision of on-going Data and Application services. Supporting end-to-end delivery of Technology solutions, including: Shaping delivery strategy and approach; Contributing to business and technical requirements; Where appropriate overseeing software development phase; o Collaborating with Test Lead in define vendor testing strategy and overseeing testing phase o Ensuring successful implementation that delivers benefits o Manage the transition of projects and new services into the BAU model and post go live support. Continuous Service Improvement o Drive continuous improvement to operations for own and related areas o Focus on delivering a 'Lean' service, reducing waste demand and streamlining processes where possible o Provide a focus for customer satisfaction and productivity improvement. Managing the End to End Delivery of Application Services including: o Incident Management o Major Incident Management o Problem Management o Supporting reporting outputs to satisfy high quality standards and accuracy of data o Identification and reporting on risks and issues o Escalation point for Business Month End Issues. Change Management o Ensure that all changes being promoted to the live environment have been assessed, approved, implemented and reviewed in a controlled manner o Approve changes to live applications o Ensure Business As Usual operations are considered at the earliest stage in the change process. Business Engagement o Working closely with All business areas to support regular business reviews. o Proactively work with senior managers to align technology programmes to corporate and business unit strategies, identifying opportunities for the realisation of business benefits through investment in technology. o Facilitate and serve as a lead, for the planning and execution of initiatives to enable us to achieve its objectives through the effective use of technology. o Serve as a "trusted advisor" and function as a key point of contact to Sapiens for business stakeholders. Classified as Confidential o Act as advocate on behalf of business stakeholders to ensure Application Services meet their business priorities and needs Vendor Management o Build trusted relationships, identify resource requirements and manage the implementation process to support Project and Application services delivery o Ensure that relevant Application Vendors are being managed in a formal manner. o Monitor the overall level of service provided by relevant Vendors including service levels, incidents, Change delivery and processes. o Instigate appropriate actions to address any issues or gaps. Project and Business Change Management o Manage and Sapiens Teams to deliver to Project and Product Commitments o Lead Key Business Transformation Change Deliveries with the Application Vendors Project Teams o Own, drive and manage the delivery of change milestones on-scope, on-time, and on-budget o Project planning and resource management o Ensuring timely project delivery through careful management of work streams and stakeholders. o Manage the effective transition to 'business as usual' and project closure activities. o Adhere to internal project methodologies, governance structures and defined processes. SUMMARY OF ROLE COMPETENCIES . Excellent people management skills- demonstrable capability in developing people. Previous experience within Release Management and Project Management. Experience in managing outsourced software vendors. Experience in insurance systems and familiarity with software development life cycle processes. Excellent oral and written communication skills, with experience in communicating to various levels of stakeholders inside and outside the business. Strong analytical and problem-solving skills. Proactive, pragmatic, engaging and decisive. Very strong attention to detail and ability to drive attention to detail throughout the team. Experience in implementing standards-based IT management frameworks. Experience Implementing and or managing System regulatory Compliance Protocols eg GDPR. Desirable but not essential for the role: Knowledge and experience of working in the insurance sector, preferably in a cross-border business environment. Experience in working in a multilingual, multicultural environment. ITIL qualification.