Job Title: Deskside Technician Salary: £28k Hours: 40 hours (9 till 5) Location: Blackburn Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Key Responsibilities: Undertake work and activities which support the achievement of the IT Team objectives and in accordance with the customer's process and procedures. Positively promote the IT Team to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team. Support others in the team in the achievement of their objectives. Key Skills: Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Experience: Experience within the customers related industry Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice Qualifications: ITIL Foundation Microsoft Office/Windows 10/365 CompTIA A+ If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
09/05/2025
Full time
Job Title: Deskside Technician Salary: £28k Hours: 40 hours (9 till 5) Location: Blackburn Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Key Responsibilities: Undertake work and activities which support the achievement of the IT Team objectives and in accordance with the customer's process and procedures. Positively promote the IT Team to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team. Support others in the team in the achievement of their objectives. Key Skills: Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Experience: Experience within the customers related industry Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice Qualifications: ITIL Foundation Microsoft Office/Windows 10/365 CompTIA A+ If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
£32,000 6-Month Fixed-Term Contract Edinburgh (On-site) A leading Law firm is seeking a full-time, office-based Local IT Technician for a six-month fixed-term contract in Edinburgh. The role involves providing high-quality first-line IT support, assisting with hardware and software management, supporting account administration, and helping deliver IT projects and office moves. Key Responsibilities: Provide first-line technical support for incidents and service requests, meeting agreed service level targets. Respond to escalations from both internal tech support teams and the global service desk. Build and configure laptops for new joiners and as part of equipment replacements. Manage end-user hardware assets including laptops, desktops, monitors, peripherals, printers, and mobile devices. Maintain accurate records in the asset tracking system. Support account administration in Active Directory and other business applications. Assist with the setup and troubleshooting of audiovisual conferencing systems. Provide logistical support during office moves and assist in project delivery where required. Skills and Experience Required: 1-2 years' experience in an IT service desk or similar technical support role required. Strong customer service orientation with a focus on clear communication and problem-solving. Experience with hardware management and basic networking principles is desirable. Ability to document actions accurately and follow established communication and escalation procedures. If you consider yourself a team player with excellent communication skills, have a strong customer-first mindset, and can demonstrate the ability to manage competing priorities please apply!
06/05/2025
£32,000 6-Month Fixed-Term Contract Edinburgh (On-site) A leading Law firm is seeking a full-time, office-based Local IT Technician for a six-month fixed-term contract in Edinburgh. The role involves providing high-quality first-line IT support, assisting with hardware and software management, supporting account administration, and helping deliver IT projects and office moves. Key Responsibilities: Provide first-line technical support for incidents and service requests, meeting agreed service level targets. Respond to escalations from both internal tech support teams and the global service desk. Build and configure laptops for new joiners and as part of equipment replacements. Manage end-user hardware assets including laptops, desktops, monitors, peripherals, printers, and mobile devices. Maintain accurate records in the asset tracking system. Support account administration in Active Directory and other business applications. Assist with the setup and troubleshooting of audiovisual conferencing systems. Provide logistical support during office moves and assist in project delivery where required. Skills and Experience Required: 1-2 years' experience in an IT service desk or similar technical support role required. Strong customer service orientation with a focus on clear communication and problem-solving. Experience with hardware management and basic networking principles is desirable. Ability to document actions accurately and follow established communication and escalation procedures. If you consider yourself a team player with excellent communication skills, have a strong customer-first mindset, and can demonstrate the ability to manage competing priorities please apply!
