Service Desk Engineer/Help Desk Analyst/2nd Line Support/3rd Line Support Dublin city centre: ONSITE 5 days per week Day rate: Up to 340 EUROS per day 6 - 12-month contract, extensions likely for the right person We are looking for a L3 Service Desk Engineer to join a busy team in a customer centric environment. This is a great opportunity for a long-term contract, utilising the latest Microsoft technologies to support end users. Technologies will include: Microsoft Office 365 SharePoint Active Directory Windows 10/11 ServiceNow Key to this role will be the ability to hit the ground running, bringing brilliant troubleshooting and problem-solving skills and great communication skills to support users and your team. If this is you, apply today! *Unfortunately sponsorship can't be provided on this occasion, only candidates will full right to work can be considered*
16/09/2024
Project-based
Service Desk Engineer/Help Desk Analyst/2nd Line Support/3rd Line Support Dublin city centre: ONSITE 5 days per week Day rate: Up to 340 EUROS per day 6 - 12-month contract, extensions likely for the right person We are looking for a L3 Service Desk Engineer to join a busy team in a customer centric environment. This is a great opportunity for a long-term contract, utilising the latest Microsoft technologies to support end users. Technologies will include: Microsoft Office 365 SharePoint Active Directory Windows 10/11 ServiceNow Key to this role will be the ability to hit the ground running, bringing brilliant troubleshooting and problem-solving skills and great communication skills to support users and your team. If this is you, apply today! *Unfortunately sponsorship can't be provided on this occasion, only candidates will full right to work can be considered*
Role: 2nd Line Support Engineer Salary: Up to £30,000 per annum + benefits package Location: Onsite in Fareham We are looking for someone to provide 2nd Line support to our client's customers (Military) and corporate partners. You will be assisting the Service Desk to resolve issues and provide solutions to IT issues. The successful applicant may also engage in projects further afield from time to time and take lead in current and future technologies that will be used within the team. SC Clearance will be required to fulfil this position, and the client will sponsor you through this process if this is not in place already. Essential experience required for the 2nd Line Support Engineer role; + Windows Servers + Active Directory, WINS and Group Policy + Virtualisation - VMWare/HyperV Note, this is an office based role. If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
16/09/2024
Full time
Role: 2nd Line Support Engineer Salary: Up to £30,000 per annum + benefits package Location: Onsite in Fareham We are looking for someone to provide 2nd Line support to our client's customers (Military) and corporate partners. You will be assisting the Service Desk to resolve issues and provide solutions to IT issues. The successful applicant may also engage in projects further afield from time to time and take lead in current and future technologies that will be used within the team. SC Clearance will be required to fulfil this position, and the client will sponsor you through this process if this is not in place already. Essential experience required for the 2nd Line Support Engineer role; + Windows Servers + Active Directory, WINS and Group Policy + Virtualisation - VMWare/HyperV Note, this is an office based role. If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
2nd Line Desktop Support Engineer - Milton Keynes 5 Days per week onsite - £25k-£35k 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 2nd Line support experience * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
16/09/2024
Full time
2nd Line Desktop Support Engineer - Milton Keynes 5 Days per week onsite - £25k-£35k 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 2nd Line support experience * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
1st Line Support - Contract Urgent Opportunity for first Line Engineers in the Dunfermline area. Initially for 6 months, extensions possible depending on workload, inside of IR35. £110 p/d To apply please call or email (see below) Who are we? We provide top quality IT Infrastructure services globally, working towards becoming the best at what we do. We were established over 20 years ago and have now got an impressive workforce of over 4000 individuals. We are looking for an IT Technician to come on board and hit the ground running providing 2nd Line support for the existing support team. What will you be doing? You will be joining to provide onsite 2nd Line Support to our customers and clients. This role is a customer facing environment and Face to Face engagement with end users via desktop support is a key part of this role You need to have. Great 1st line Support experience within IT Sector. Great organisational skills. Previous experience of having worked with mixed Hardware, Software issues and fixes. Windows tech stack, including/up to 0365. Laptop hardware breakfix & good use of Service Now Ticketing System (or Similar) To identify, troubleshoot and resolve issues. Right to work in UK What it would be nice to have. Experience of full PC rebuilds. Previous work on Decommisioning and Packaging of devices Mac skills KEY SKILLS - Windows 10/2nd Line support/0365/ServiceNow
13/09/2024
Project-based
1st Line Support - Contract Urgent Opportunity for first Line Engineers in the Dunfermline area. Initially for 6 months, extensions possible depending on workload, inside of IR35. £110 p/d To apply please call or email (see below) Who are we? We provide top quality IT Infrastructure services globally, working towards becoming the best at what we do. We were established over 20 years ago and have now got an impressive workforce of over 4000 individuals. We are looking for an IT Technician to come on board and hit the ground running providing 2nd Line support for the existing support team. What will you be doing? You will be joining to provide onsite 2nd Line Support to our customers and clients. This role is a customer facing environment and Face to Face engagement with end users via desktop support is a key part of this role You need to have. Great 1st line Support experience within IT Sector. Great organisational skills. Previous experience of having worked with mixed Hardware, Software issues and fixes. Windows tech stack, including/up to 0365. Laptop hardware breakfix & good use of Service Now Ticketing System (or Similar) To identify, troubleshoot and resolve issues. Right to work in UK What it would be nice to have. Experience of full PC rebuilds. Previous work on Decommisioning and Packaging of devices Mac skills KEY SKILLS - Windows 10/2nd Line support/0365/ServiceNow
2nd Line Support - Contract Urgent Opportunity for 2 Second Line Engineers in the Dunfermline area. Initially for 6 months, extensions possible depending on workload, inside of IR35. £140 p/d To apply please call or email (see below) Who are we? We provide top quality IT Infrastructure services globally, working towards becoming the best at what we do. We were established over 20 years ago and have now got an impressive workforce of over 4000 individuals. We are looking for an IT Technician to come on board and hit the ground running providing 2nd Line support for the existing support team. What will you be doing? You will be joining to provide onsite 2nd Line Support to our customers and clients. This role is a customer facing environment and Face to Face engagement with end users via desktop support is a key part of this role You need to have Great 2nd line Support experience within IT Sector. Great organisational skills. Previous experience of having worked with mixed Hardware, Software issues and fixes. Windows tech stack, including/up to 0365. Laptop hardware breakfix & good use of Service Now Ticketing System (or Similar) To identify, troubleshoot and resolve issues. Right to work in UK What it would be nice to have Experience of full PC rebuilds. Previous work on Decommisioning and Packaging of devices Mac skills KEY SKILLS - Windows 10/2nd Line support/0365/ServiceNow
12/09/2024
Project-based
2nd Line Support - Contract Urgent Opportunity for 2 Second Line Engineers in the Dunfermline area. Initially for 6 months, extensions possible depending on workload, inside of IR35. £140 p/d To apply please call or email (see below) Who are we? We provide top quality IT Infrastructure services globally, working towards becoming the best at what we do. We were established over 20 years ago and have now got an impressive workforce of over 4000 individuals. We are looking for an IT Technician to come on board and hit the ground running providing 2nd Line support for the existing support team. What will you be doing? You will be joining to provide onsite 2nd Line Support to our customers and clients. This role is a customer facing environment and Face to Face engagement with end users via desktop support is a key part of this role You need to have Great 2nd line Support experience within IT Sector. Great organisational skills. Previous experience of having worked with mixed Hardware, Software issues and fixes. Windows tech stack, including/up to 0365. Laptop hardware breakfix & good use of Service Now Ticketing System (or Similar) To identify, troubleshoot and resolve issues. Right to work in UK What it would be nice to have Experience of full PC rebuilds. Previous work on Decommisioning and Packaging of devices Mac skills KEY SKILLS - Windows 10/2nd Line support/0365/ServiceNow
Application Support Engineer: Our client is an industry leading organisation with a global client base seeking an Application Support Engineer. The focus is on products and services within the environmental and sustainability sector. We are seeking a skilled and motivated Application Support Engineer to join our dynamic engineering team to provide second and third line technical support to clients. This software is run as SaaS offerings hosted on cloud environments. This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance. Principal Accountabilities for the Application Support Engineer Provide 2nd/3rd line technical support for the SaaS solution troubleshooting software issues. Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance. Ability to prioritise requests and tickets and follow through to completion Develop and maintain in-depth knowledge of the company's cloud service products Create clear, easy to follow knowledgebase articles for internal use and customers Provide appropriate feedback to business regarding service and issues Deliver customer service to customers, driving customer satisfaction and delivering to SLAs Education/Experience Degree in Engineering or equivalent Customer-facing skill set managing internal & external stakeholders Experience of using SaaS solutions in cloud environments eg, AWS/Azure or equivalent Software development skills eg C/C++, Java, Python Help desk ticketing systems ie, Jira Technical capability with analytical and problem solving skills Desirable skills and experience: Experience of IT infrastructure monitoring tools eg, Nagios, AWS CloudWatch Knowledge/experience using Linux or equivalent command line interfaces REST API configuration Database experience eg, SQL Networking and server infrastructure knowledge Technical background in telemetry or equivalent ie, Telco, IT Networks
10/09/2024
Full time
Application Support Engineer: Our client is an industry leading organisation with a global client base seeking an Application Support Engineer. The focus is on products and services within the environmental and sustainability sector. We are seeking a skilled and motivated Application Support Engineer to join our dynamic engineering team to provide second and third line technical support to clients. This software is run as SaaS offerings hosted on cloud environments. This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance. Principal Accountabilities for the Application Support Engineer Provide 2nd/3rd line technical support for the SaaS solution troubleshooting software issues. Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance. Ability to prioritise requests and tickets and follow through to completion Develop and maintain in-depth knowledge of the company's cloud service products Create clear, easy to follow knowledgebase articles for internal use and customers Provide appropriate feedback to business regarding service and issues Deliver customer service to customers, driving customer satisfaction and delivering to SLAs Education/Experience Degree in Engineering or equivalent Customer-facing skill set managing internal & external stakeholders Experience of using SaaS solutions in cloud environments eg, AWS/Azure or equivalent Software development skills eg C/C++, Java, Python Help desk ticketing systems ie, Jira Technical capability with analytical and problem solving skills Desirable skills and experience: Experience of IT infrastructure monitoring tools eg, Nagios, AWS CloudWatch Knowledge/experience using Linux or equivalent command line interfaces REST API configuration Database experience eg, SQL Networking and server infrastructure knowledge Technical background in telemetry or equivalent ie, Telco, IT Networks