Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
San Francisco, California
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Salt Lake City, Utah
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Boston, Massachusetts
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
2nd Line Service Desk Engineer, Brentwood and London IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff. We are looking for a candidate with the following attributes: At least 2 years' experience in a 2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support. Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties. This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
27/09/2024
Full time
2nd Line Service Desk Engineer, Brentwood and London IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff. We are looking for a candidate with the following attributes: At least 2 years' experience in a 2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support. Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties. This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Role Overview We have an exciting opportunity for a Support Developer to join our growing Managed Services team. You will have ideally worked in a Support Development role previously, however if you're a great developer with a passion for service and quality, then you will be a great fit. The role will be to work alongside our analysts, architects, developers and technical consultants to support, maintain and deliver high quality cloud-based solutions to help our customers become more successful. Responsibilities Develop tools and automation capabilities for our customers internal and client facing applications to improve their overall supportability and empower our client's Service Desk Agents to perform more first time fixes Diagnose and fix issues in complex technical environments following DevOps principals and best practices Carry out maintenance and improvement tasks on the solutions and platforms we support Assist with the transition from development into production by identifying and creating any necessary documentation and tooling required to support deployment About you Proficiency in developing and deploying .NET applications, or supporting .NET applications Expertise in developing or supporting applications in Microsoft Azure An understanding across of the following areas: Front End web development and support using C# Working with SQL databases Skills with Infrastructure as Code tools such as ARM, Bicep or Terraform Configuring CI/CD pipelines Familiarity with ALM tools such as Azure DevOps or Jira Proactive monitoring including performance monitoring of applications Knowledge and experience of the following would be advantageous: Azure DevOps Engineer (AZ-400) certification Blazor, React or Angular JavaScript frameworks NoSQL databases such as Cosmos DB CI/CD tools such as Jenkins or GitHub Actions Cloud Services from Azure or AWS SharePoint On Premise and Online Windows PowerShell Modern JavaScript Libraries like Vue.js, Docker and Kubernetes O.L.I.D design principles and modern design patterns What we look for in our people Strong alignment with FSP values and ethos Commitment to teamwork, quality and mutual success Proactivity with an ability to operate with pace and energy Strong communication and interpersonal skills Excellent planning and organisational skills Dedication to excellence and quality Who are FSP? Founded in 2012, FSP Consulting Services (FSP) is a best-in-class digital transformation and cyber consultancy specialist combining real world experience in business strategy, change and adoption and digital solution delivery with a strong culture and social purpose. As a long-standing Microsoft Solutions Partner, our portfolio of modern workplace, cloud, data, and cyber security offerings, alongside trusted managed services delivery, is driving change for high-profile clients in both the public and private sector. Our work is founded on the commitment to deliver positive impact for both organisations and their people. As an employee-first organisation, FSP is committed to creating a culture of True Belonging, Excellence Everywhere, and Creating Opportunity. We are proud to have been recognised by Best Companies as a 3-star 'World Class' workplace (their highest level of accreditation) in 2024, 2023 and 2022. We were also awarded No.1 Best Company to Work For in the UK, in the Technology sector and in the South East (Regional League Table) in 2023. We have also been recognised three times as No.1 Best Workplace in the UK by Great Place to Work®. Find out more about our awards via our website. Why work for FSP? At FSP, we are committed to providing: A collaborative and supportive environment in which you can grow and develop your career The tools and opportunity to do work you can be proud of A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience Hybrid working - we empower you to make smart choices about when and where to work to achieve great results Industry leading coaching and mentoring Plus the excellent benefits package we offer
27/09/2024
Full time
Role Overview We have an exciting opportunity for a Support Developer to join our growing Managed Services team. You will have ideally worked in a Support Development role previously, however if you're a great developer with a passion for service and quality, then you will be a great fit. The role will be to work alongside our analysts, architects, developers and technical consultants to support, maintain and deliver high quality cloud-based solutions to help our customers become more successful. Responsibilities Develop tools and automation capabilities for our customers internal and client facing applications to improve their overall supportability and empower our client's Service Desk Agents to perform more first time fixes Diagnose and fix issues in complex technical environments following DevOps principals and best practices Carry out maintenance and improvement tasks on the solutions and platforms we support Assist with the transition from development into production by identifying and creating any necessary documentation and tooling required to support deployment About you Proficiency in developing and deploying .NET applications, or supporting .NET applications Expertise in developing or supporting applications in Microsoft Azure An understanding across of the following areas: Front End web development and support using C# Working with SQL databases Skills with Infrastructure as Code tools such as ARM, Bicep or Terraform Configuring CI/CD pipelines Familiarity with ALM tools such as Azure DevOps or Jira Proactive monitoring including performance monitoring of applications Knowledge and experience of the following would be advantageous: Azure DevOps Engineer (AZ-400) certification Blazor, React or Angular JavaScript frameworks NoSQL databases such as Cosmos DB CI/CD tools such as Jenkins or GitHub Actions Cloud Services from Azure or AWS SharePoint On Premise and Online Windows PowerShell Modern JavaScript Libraries like Vue.js, Docker and Kubernetes O.L.I.D design principles and modern design patterns What we look for in our people Strong alignment with FSP values and ethos Commitment to teamwork, quality and mutual success Proactivity with an ability to operate with pace and energy Strong communication and interpersonal skills Excellent planning and organisational skills Dedication to excellence and quality Who are FSP? Founded in 2012, FSP Consulting Services (FSP) is a best-in-class digital transformation and cyber consultancy specialist combining real world experience in business strategy, change and adoption and digital solution delivery with a strong culture and social purpose. As a long-standing Microsoft Solutions Partner, our portfolio of modern workplace, cloud, data, and cyber security offerings, alongside trusted managed services delivery, is driving change for high-profile clients in both the public and private sector. Our work is founded on the commitment to deliver positive impact for both organisations and their people. As an employee-first organisation, FSP is committed to creating a culture of True Belonging, Excellence Everywhere, and Creating Opportunity. We are proud to have been recognised by Best Companies as a 3-star 'World Class' workplace (their highest level of accreditation) in 2024, 2023 and 2022. We were also awarded No.1 Best Company to Work For in the UK, in the Technology sector and in the South East (Regional League Table) in 2023. We have also been recognised three times as No.1 Best Workplace in the UK by Great Place to Work®. Find out more about our awards via our website. Why work for FSP? At FSP, we are committed to providing: A collaborative and supportive environment in which you can grow and develop your career The tools and opportunity to do work you can be proud of A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience Hybrid working - we empower you to make smart choices about when and where to work to achieve great results Industry leading coaching and mentoring Plus the excellent benefits package we offer
We are currently looking on behalf of one of our important clients for a ICT Support Engineer (German Speaking). This role is permanent position based in Thurgau Canton & comes with good home office allowance. Your Role: Provide efficient & effective ICT Support, predominantly to internal customers. Partake in user support, problem identification & diagnosis, troubleshooting & resolution, ticket management & communication with the end user. Capture & analyze reported issues to identify root cause & develop solutions. Perform troubleshooting procedures to efficiently resolve IT issues & ensure business processes & value streams run smoothly. Manage help desk tickets using agile methodologies, including rapid response to requests, prioritization based on urgency & continuous optimization of processes. Actively communicate with users to update the status of their reported issues & explain solutions. Contribute to the ongoing development of the area/team by sharing knowledge & contributing new ideas. Assume specific tasks & responsibilities to improve ICT services & products. Your Skills & Experience: At least 3 years of professional experience in as an ICT Support Engineer specialist. Strong expertise in Analyzing & Troubleshooting Hardware issues & Application Software. Experienced in handling modern technologies such as M365, Windows/Linux Operating Systems, Directory Services, Mobile Devices, IAM & SaaS. Some knowledge of Network Technology & Security. Experienced in Agile Methodologies. Any experience in Client/Systems Engineering is considered advantageous. Your Profile: Completed Training or Studies in Computer Science or similar. Enthusiastic to continuously learn, further develop & share knowledge. Open, communicative, organized, structured & forward-thinking. Fluent in English (spoken & written) & proficient German language skills to at least B2 level are mandatory requirements.
27/09/2024
Full time
We are currently looking on behalf of one of our important clients for a ICT Support Engineer (German Speaking). This role is permanent position based in Thurgau Canton & comes with good home office allowance. Your Role: Provide efficient & effective ICT Support, predominantly to internal customers. Partake in user support, problem identification & diagnosis, troubleshooting & resolution, ticket management & communication with the end user. Capture & analyze reported issues to identify root cause & develop solutions. Perform troubleshooting procedures to efficiently resolve IT issues & ensure business processes & value streams run smoothly. Manage help desk tickets using agile methodologies, including rapid response to requests, prioritization based on urgency & continuous optimization of processes. Actively communicate with users to update the status of their reported issues & explain solutions. Contribute to the ongoing development of the area/team by sharing knowledge & contributing new ideas. Assume specific tasks & responsibilities to improve ICT services & products. Your Skills & Experience: At least 3 years of professional experience in as an ICT Support Engineer specialist. Strong expertise in Analyzing & Troubleshooting Hardware issues & Application Software. Experienced in handling modern technologies such as M365, Windows/Linux Operating Systems, Directory Services, Mobile Devices, IAM & SaaS. Some knowledge of Network Technology & Security. Experienced in Agile Methodologies. Any experience in Client/Systems Engineering is considered advantageous. Your Profile: Completed Training or Studies in Computer Science or similar. Enthusiastic to continuously learn, further develop & share knowledge. Open, communicative, organized, structured & forward-thinking. Fluent in English (spoken & written) & proficient German language skills to at least B2 level are mandatory requirements.
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious law firm is looking for an Intapp Application Engineer. This role will focus on support, configuration, and operational support of Intapp product suite including Walls, Time, Intake, Conflicts, etc. This engineer must have experience with SQL query, SQL server, and Azure. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Risk Applications technology departmental applications; in some specific cases, Level 2 support may be required. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Coordinate and implement new components and upgrades to departmental applications. This includes coordination, integration and support of business applications and data. The position will be instrumental in systems upgrades and conversions and actively manage the relationship with various non-IT business departments. Adhere to the Firm's Security and Governance requirements across all administered applications. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Develop or enhance quality control reports and electronic monitoring to assure regulatory and data quality compliance. Collaborate with business users in designing and implementing analytics to help them interpret their data in order to make better business decisions. Write functional and technical specifications including application design changes and integrations for development. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Finance, Risk and Litigation Applications team. Qualifications & Requirements The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience of application support/configuration in a legal environment. Experience with SQL Query is required. Experience with Risk applications such as Intapp Product Suite (Intake, Conflicts, Terms, Workspaces, Walls, Time), File Retention and Disposition (iCompli), Court Docketing (CompuLaw, Court Alert) is required. Experience with Microsoft PowerShell Scripting is preferred Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments. Azure Jira ServiceNow
27/09/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious law firm is looking for an Intapp Application Engineer. This role will focus on support, configuration, and operational support of Intapp product suite including Walls, Time, Intake, Conflicts, etc. This engineer must have experience with SQL query, SQL server, and Azure. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Risk Applications technology departmental applications; in some specific cases, Level 2 support may be required. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Coordinate and implement new components and upgrades to departmental applications. This includes coordination, integration and support of business applications and data. The position will be instrumental in systems upgrades and conversions and actively manage the relationship with various non-IT business departments. Adhere to the Firm's Security and Governance requirements across all administered applications. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Develop or enhance quality control reports and electronic monitoring to assure regulatory and data quality compliance. Collaborate with business users in designing and implementing analytics to help them interpret their data in order to make better business decisions. Write functional and technical specifications including application design changes and integrations for development. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Finance, Risk and Litigation Applications team. Qualifications & Requirements The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience of application support/configuration in a legal environment. Experience with SQL Query is required. Experience with Risk applications such as Intapp Product Suite (Intake, Conflicts, Terms, Workspaces, Walls, Time), File Retention and Disposition (iCompli), Court Docketing (CompuLaw, Court Alert) is required. Experience with Microsoft PowerShell Scripting is preferred Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments. Azure Jira ServiceNow
3rd Line Support Engineer - Milton Keynes - Consultancy - Up to £45,000 - Hybrid Working Overview: Our client, a leading Microsoft consultancy partner, is seeking an experienced 3rd Line Support Engineer to provide advanced technical support and management of complex infrastructure solutions for key clients. This role offers the flexibility of hybrid working, with three days from home and two days on-site in Milton Keynes. Role & Responsibilities: Provide advanced troubleshooting, maintenance, and support for server, network, and desktop infrastructure. End-to-end ownership of customer tickets, ensuring a permanent solution is implemented, escalating to a Senior Engineer if required. Manage and work to both internal and customer Service Level Agreements (SLAs), escalating any risks or concerns. Collaborate with other teams to maintain infrastructure standards and functionality. Create and maintain detailed customer-specific infrastructure documentation. Action hardware and software installations, upgrades, and troubleshooting. Contribute to continual improvement efforts, including maintaining industry and technical knowledge aligned with business needs. Maintain and manage Active Directory, DNS, DHCP, and other core server infrastructure. Provide technical leadership and guidance for Level 2 support teams, assisting in escalations. Undertake all other reasonable tasks as assigned by management. Skills & Experience Required: Server Infrastructure: Experience with HP & Dell hardware, Microsoft Server OS (up to 2019), VMWare, and Active Directory administration (DHCP, DNS, AD Sync, Group Policy, etc.). Cloud Services: Strong knowledge of Azure AD and Microsoft 365 services. Backup Technologies: Experience with VEEAM, Azure Backup, Backup Exec, or similar backup solutions. Networking: Proficient with Firewall, Router, and VPN technologies (installation, configuration, and troubleshooting). Office 365 & Exchange Administration: In-depth experience with Office 365, Exchange, and related Microsoft Office products. Third-Party Applications: Troubleshooting of line-of-business applications (eg, Sage). Backup & Disaster Recovery: Experience in implementing and maintaining backup and recovery solutions. Overview/Benefits: Up to £45,000 Basic Salary Hybrid Working (2-3 days from home) Bonus Scheme Excellent Benefits Package, including health insurance and pension scheme 3rd Line Support Engineer - Milton Keynes - Consultancy - Up to £45,000 - Hybrid Working
27/09/2024
Full time
3rd Line Support Engineer - Milton Keynes - Consultancy - Up to £45,000 - Hybrid Working Overview: Our client, a leading Microsoft consultancy partner, is seeking an experienced 3rd Line Support Engineer to provide advanced technical support and management of complex infrastructure solutions for key clients. This role offers the flexibility of hybrid working, with three days from home and two days on-site in Milton Keynes. Role & Responsibilities: Provide advanced troubleshooting, maintenance, and support for server, network, and desktop infrastructure. End-to-end ownership of customer tickets, ensuring a permanent solution is implemented, escalating to a Senior Engineer if required. Manage and work to both internal and customer Service Level Agreements (SLAs), escalating any risks or concerns. Collaborate with other teams to maintain infrastructure standards and functionality. Create and maintain detailed customer-specific infrastructure documentation. Action hardware and software installations, upgrades, and troubleshooting. Contribute to continual improvement efforts, including maintaining industry and technical knowledge aligned with business needs. Maintain and manage Active Directory, DNS, DHCP, and other core server infrastructure. Provide technical leadership and guidance for Level 2 support teams, assisting in escalations. Undertake all other reasonable tasks as assigned by management. Skills & Experience Required: Server Infrastructure: Experience with HP & Dell hardware, Microsoft Server OS (up to 2019), VMWare, and Active Directory administration (DHCP, DNS, AD Sync, Group Policy, etc.). Cloud Services: Strong knowledge of Azure AD and Microsoft 365 services. Backup Technologies: Experience with VEEAM, Azure Backup, Backup Exec, or similar backup solutions. Networking: Proficient with Firewall, Router, and VPN technologies (installation, configuration, and troubleshooting). Office 365 & Exchange Administration: In-depth experience with Office 365, Exchange, and related Microsoft Office products. Third-Party Applications: Troubleshooting of line-of-business applications (eg, Sage). Backup & Disaster Recovery: Experience in implementing and maintaining backup and recovery solutions. Overview/Benefits: Up to £45,000 Basic Salary Hybrid Working (2-3 days from home) Bonus Scheme Excellent Benefits Package, including health insurance and pension scheme 3rd Line Support Engineer - Milton Keynes - Consultancy - Up to £45,000 - Hybrid Working
Role: 2nd Line Support Engineer Salary: Up to £30,000 per annum + benefits package Location: Onsite in Fareham We are looking for someone to provide 2nd Line support to our client's customers (Military) and corporate partners. You will be assisting the Service Desk to resolve issues and provide solutions to IT issues. The successful applicant may also engage in projects further afield from time to time and take lead in current and future technologies that will be used within the team. SC Clearance will be required to fulfil this position, and the client will sponsor you through this process if this is not in place already. Essential experience required for the 2nd Line Support Engineer role; + Windows Servers + Active Directory, WINS and Group Policy + Virtualisation - VMWare/HyperV Note, this is an office based role. If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
27/09/2024
Full time
Role: 2nd Line Support Engineer Salary: Up to £30,000 per annum + benefits package Location: Onsite in Fareham We are looking for someone to provide 2nd Line support to our client's customers (Military) and corporate partners. You will be assisting the Service Desk to resolve issues and provide solutions to IT issues. The successful applicant may also engage in projects further afield from time to time and take lead in current and future technologies that will be used within the team. SC Clearance will be required to fulfil this position, and the client will sponsor you through this process if this is not in place already. Essential experience required for the 2nd Line Support Engineer role; + Windows Servers + Active Directory, WINS and Group Policy + Virtualisation - VMWare/HyperV Note, this is an office based role. If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
LA International Computer Consultants Ltd
Barrow-in-furness, Cumbria
*SC CLEARED* Desktop Support Engineer 6 Month contract initially + Extensions Based: Barrow-In-Furness, Cumbria Market Rates via Umbrella We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer on a long term program of work. Key Responsibilities: * Responsibility for completing assigned works within time frames associated to the works * Requests/IMACs completion * Undertaking Project Tasks in support of both internal and external Project Managers * Undertaking NSR Tasks to agreed timescales * Effective Customer handling * Keeping the P&C Project lead informed of any concerns escalating as necessary Key Skills & Experiences: * Microsoft Windows O/S (Windows 10 & Windows 7) - working knowledge of build, configuration, and registry settings * Desktop hardware architecture - predominately HP desktop and laptops * SCCM experience including OS deployment, application deployment, fault finding, monitoring, and reporting * Microsoft Office suite - configuration, templates, macros, add-ins, advanced features, and user preference configuration * Active Directory - basic administration, User configuration * Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business) * Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity * Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files * Security - disk encryption using bit locker, NTFS permissions and shared folder security * Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners * Working Knowledge of IT Service Management (ITSM) software (ServiceNow). This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
26/09/2024
Project-based
*SC CLEARED* Desktop Support Engineer 6 Month contract initially + Extensions Based: Barrow-In-Furness, Cumbria Market Rates via Umbrella We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer on a long term program of work. Key Responsibilities: * Responsibility for completing assigned works within time frames associated to the works * Requests/IMACs completion * Undertaking Project Tasks in support of both internal and external Project Managers * Undertaking NSR Tasks to agreed timescales * Effective Customer handling * Keeping the P&C Project lead informed of any concerns escalating as necessary Key Skills & Experiences: * Microsoft Windows O/S (Windows 10 & Windows 7) - working knowledge of build, configuration, and registry settings * Desktop hardware architecture - predominately HP desktop and laptops * SCCM experience including OS deployment, application deployment, fault finding, monitoring, and reporting * Microsoft Office suite - configuration, templates, macros, add-ins, advanced features, and user preference configuration * Active Directory - basic administration, User configuration * Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business) * Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity * Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files * Security - disk encryption using bit locker, NTFS permissions and shared folder security * Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners * Working Knowledge of IT Service Management (ITSM) software (ServiceNow). This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Job Type: System Engineer Location: Remote 1 day per month onsite in Swansea Salary: Up to £54000 DOE Please note there is no sponsorship available for this role. We are seeking an IT Systems Engineer to take a lead role in the development and implementation of new hardware and network solutions. The ideal candidate will ensure the continued operation and security of our systems, with a strong focus on automation and compliance with ISO27001 standards. This role is pivotal in managing our Linux systems, network infrastructure, and providing expert support for our internationally competitive research environment. Day to Day of the Role: Lead the development and implementation of new hardware and network solutions. Implement and manage the security strategy for server and desktop infrastructure to ensure ISO27001 compliance. Manage the Archive and Disaster Recovery approach for the department. Manage Linux systems using automation tools such as Ansible. Develop long-term strategic goals for systems and software in conjunction with end-users and department managers. Maintain system configuration and develop documentation in line with ISO27001. Provide specialist user support, prioritising requests and responding in accordance with service level agreements. Develop and manage the network infrastructure in line with ISO27001 standards. Collaborate with cyber security colleagues on all cyber security-related issues. Stay informed on IT trends and security standards. Act as a trusted advisor for enhancements or new capabilities and technologies. Work with the Chief Technical Officer to maintain professional behaviour and ensure the department stays at the forefront of Data Research. Partner with the Audit and Compliance Manager to evidence and audit technical compliance. Required Skills & Qualifications: Proven experience as a Systems Engineer or in a similar role. Operational understanding of TCP/IP Networking, Cloud services, Web Services, Databases, Linux Servers, and virtualised platforms. Experience in information security management and control. Knowledge of Infrastructure and Networking development. Project Management experience and ability to work as part of an agile project team. Knowledgeable in security access technologies. Understanding of information security risks, legal requirements, and measures. Demonstrated analysis, planning, research, and creative problem-solving skills. Ability to transfer technical knowledge into practical tasks. Experience in automating IT services using Ansible or similar technology.
26/09/2024
Full time
Job Type: System Engineer Location: Remote 1 day per month onsite in Swansea Salary: Up to £54000 DOE Please note there is no sponsorship available for this role. We are seeking an IT Systems Engineer to take a lead role in the development and implementation of new hardware and network solutions. The ideal candidate will ensure the continued operation and security of our systems, with a strong focus on automation and compliance with ISO27001 standards. This role is pivotal in managing our Linux systems, network infrastructure, and providing expert support for our internationally competitive research environment. Day to Day of the Role: Lead the development and implementation of new hardware and network solutions. Implement and manage the security strategy for server and desktop infrastructure to ensure ISO27001 compliance. Manage the Archive and Disaster Recovery approach for the department. Manage Linux systems using automation tools such as Ansible. Develop long-term strategic goals for systems and software in conjunction with end-users and department managers. Maintain system configuration and develop documentation in line with ISO27001. Provide specialist user support, prioritising requests and responding in accordance with service level agreements. Develop and manage the network infrastructure in line with ISO27001 standards. Collaborate with cyber security colleagues on all cyber security-related issues. Stay informed on IT trends and security standards. Act as a trusted advisor for enhancements or new capabilities and technologies. Work with the Chief Technical Officer to maintain professional behaviour and ensure the department stays at the forefront of Data Research. Partner with the Audit and Compliance Manager to evidence and audit technical compliance. Required Skills & Qualifications: Proven experience as a Systems Engineer or in a similar role. Operational understanding of TCP/IP Networking, Cloud services, Web Services, Databases, Linux Servers, and virtualised platforms. Experience in information security management and control. Knowledge of Infrastructure and Networking development. Project Management experience and ability to work as part of an agile project team. Knowledgeable in security access technologies. Understanding of information security risks, legal requirements, and measures. Demonstrated analysis, planning, research, and creative problem-solving skills. Ability to transfer technical knowledge into practical tasks. Experience in automating IT services using Ansible or similar technology.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
26/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
Prestigious opportunity for an IT Infrastructure Engineer with a Global highly acclaimed Retail organisation based in Blackburn. With sites across the UK and Europe, following a period of significant growth and investment, we are seeking an IT Infrastructure Engineer to join our success story. As one of our IT Infrastructure Engineers you will be responsible for:- Working with the Infrastructure Manager to ensure changes are planned and implemented in a structured and assured way. Testing of the Business Continuity and Disaster Recovery plans. Infrastructure incident management and resolution. Actioning any alerts generated by the monitoring systems in a timely manner Supporting the IT Service Desk function. Proactively seeking opportunities from across the organisation to improve the infrastructure. Documenting common practice, process flow diagrams and maintaining the knowledge base. If you possess a combination of some of the following skills, then LETS TALK! Active Directory Administration. Office 365/Exchange online Hypervisor technologies (Hyper-V, AHV or equivalent). Networking knowledge (LAN, IPv4, DNS, DHCP, Firewalls, Managed Switches, VLANs). PowerShell or any other Scripting language or automation methodology. Windows Server (). Windows (7, 10). Veeam Backup - desired but not essential. Linux/Unix administration experience - desired but not essential In return, you will be rewarded with ongoing career development and training in addition to an enviable team environment, and an extensive benefits package! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
26/09/2024
Full time
Prestigious opportunity for an IT Infrastructure Engineer with a Global highly acclaimed Retail organisation based in Blackburn. With sites across the UK and Europe, following a period of significant growth and investment, we are seeking an IT Infrastructure Engineer to join our success story. As one of our IT Infrastructure Engineers you will be responsible for:- Working with the Infrastructure Manager to ensure changes are planned and implemented in a structured and assured way. Testing of the Business Continuity and Disaster Recovery plans. Infrastructure incident management and resolution. Actioning any alerts generated by the monitoring systems in a timely manner Supporting the IT Service Desk function. Proactively seeking opportunities from across the organisation to improve the infrastructure. Documenting common practice, process flow diagrams and maintaining the knowledge base. If you possess a combination of some of the following skills, then LETS TALK! Active Directory Administration. Office 365/Exchange online Hypervisor technologies (Hyper-V, AHV or equivalent). Networking knowledge (LAN, IPv4, DNS, DHCP, Firewalls, Managed Switches, VLANs). PowerShell or any other Scripting language or automation methodology. Windows Server (). Windows (7, 10). Veeam Backup - desired but not essential. Linux/Unix administration experience - desired but not essential In return, you will be rewarded with ongoing career development and training in addition to an enviable team environment, and an extensive benefits package! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
26/09/2024
Full time
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to provide sponsorship for this permanent Full time role in Chicago* *Position is bonus eligible* Prestigious Firm is currently seeking a Senior Desktop Engineer with good Intune experience Candidate will provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. There are three levels of helpdesk at Sidley, Service Desk level 1, Deskside level 2 and this team, Level three which consists of complex configurations, set up and troubleshooting. Qualifications: MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus BA is preferred, but not required. 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Responsibilities: MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are in the infancy stages of Code Management We are Transitioning from group policies to Intune, and want to grow the possibilities. Looking to get a remote managing and monitoring (RMM) tool next year, to manage system devices remotely. Any systems suggestions are welcomed.
25/09/2024
Full time
*We are unable to provide sponsorship for this permanent Full time role in Chicago* *Position is bonus eligible* Prestigious Firm is currently seeking a Senior Desktop Engineer with good Intune experience Candidate will provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. There are three levels of helpdesk at Sidley, Service Desk level 1, Deskside level 2 and this team, Level three which consists of complex configurations, set up and troubleshooting. Qualifications: MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus BA is preferred, but not required. 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Responsibilities: MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are in the infancy stages of Code Management We are Transitioning from group policies to Intune, and want to grow the possibilities. Looking to get a remote managing and monitoring (RMM) tool next year, to manage system devices remotely. Any systems suggestions are welcomed.
*We are unable to sponsor as this is a permanent Full time role* *Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Senior Desktop Engineer. This engineer will help the team transition to Intune, along with configuring Laptops both Maca & Windows. (they do not set up laptops). This role will be level 3 support and will do configuration/troubleshooting of MacOS and Windows 10 or 11for 500-1,000 users. Qualifications/Responsibilities: Provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. BA is preferred, but not required.Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Using the tool is not enough, they must be able to configure with the tools, and be in the weeds, ex. know how to set up InTune, or roll out JAMF. A candidate with experience transitioning a company to InTune is great, especially with experience in AutoPilot, MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are Transitioning from group policies to Intune, and want to grow the possibilities.
25/09/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Senior Desktop Engineer. This engineer will help the team transition to Intune, along with configuring Laptops both Maca & Windows. (they do not set up laptops). This role will be level 3 support and will do configuration/troubleshooting of MacOS and Windows 10 or 11for 500-1,000 users. Qualifications/Responsibilities: Provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. BA is preferred, but not required.Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Using the tool is not enough, they must be able to configure with the tools, and be in the weeds, ex. know how to set up InTune, or roll out JAMF. A candidate with experience transitioning a company to InTune is great, especially with experience in AutoPilot, MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are Transitioning from group policies to Intune, and want to grow the possibilities.
IT/AV Engineer - Teaching Events (Onsite) ISS - Information Systems Services Salary: £25,138 - £28,759 (Grade 5) Closing Date: Sunday 6th October 2024 at 6pm Interview Date: Friday 11th October 2024 The Opportunity We are looking for a candidate to join our IT and AV specialist engineers to deliver second line support to users with a focus on supporting audio visual requirements for events and learning spaces. Alongside supporting key University events such as Graduation Ceremonies, you will work both with internal and external clients to deliver various technical aspects of events as directed across campus encompassing all elements of audio and video systems. This is an exciting opportunity to join our dynamic team at Lancaster University, where we provide IT support and services within a Higher Education environment. Major Duties: To provide IT and AV Support, as part of a team. Specifically: Installation and maintenance and operation of all types of Audio Visual equipment including Video Collaboration systems such as Microsoft Teams Rooms Installation and maintenance of IT hardware and software Offer second-line user support in the use of IT and AV. Fault diagnosis and subsequent resolution, referral and recording of outcomes Support IT and AV in teaching and learning spaces. To be responsible for audio and visual aspects of large event spaces, including: Sound and lighting engineering for events Projection for events The commissioning of AV and IT equipment in new event spaces Provide training in the use of AV and IT systems to individual end users and other ISS staff Identify commonly encountered user problems and work with ISS colleagues to address these at source. Work to appropriate service levels with defined quality of service metrics that will enable ISS to maintain and demonstrate high quality of service provision. Required experience, skills & abilities: Level 3 qualification, equivalent to at least 2 'A' levels and/or experience working in a relevant area of IT and/or AV. (Essential) Relevant IT or AV Qualification, Service Management Qualification, ITIL or equivalent current experience. (Desirable) Experience of running events requiring audio-visual support including sound desk and light desk control set-up and engineering. (Essential) A general understanding of IT and AV systems with a focus on desktop computing, device networking and the software tools used. (Essential) Experience of the commissioning and maintenance of all types of Audio-Visual equipment. (Essential) Experience and understanding of Microsoft applications and operating systems. (Essential). Experience of IT Service Management in a Higher Education environment to maintain high levels of customer satisfaction. (Desirable) Ability to work within a team, towards clearly defined aims and objectives. (Desirable) Experience of supporting end users and working in Higher Education sector. (Desirable) Excellent written and verbal communication skills, coupled with the emotional intelligence to develop strong professional relationships with all staff. (Essential) Ability to approach problem-solving in a pragmatic, organised, and efficient manner, with the capability to document and convey technical information to colleagues. (Essential) Proven track record of personal development in relevant fields, along with a commitment to ongoing growth. (Essential) If interested, apply now and submit your CV alongside a coversheet (Coversheet optional, up to a maximum of two A4 pages.) We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
25/09/2024
Full time
IT/AV Engineer - Teaching Events (Onsite) ISS - Information Systems Services Salary: £25,138 - £28,759 (Grade 5) Closing Date: Sunday 6th October 2024 at 6pm Interview Date: Friday 11th October 2024 The Opportunity We are looking for a candidate to join our IT and AV specialist engineers to deliver second line support to users with a focus on supporting audio visual requirements for events and learning spaces. Alongside supporting key University events such as Graduation Ceremonies, you will work both with internal and external clients to deliver various technical aspects of events as directed across campus encompassing all elements of audio and video systems. This is an exciting opportunity to join our dynamic team at Lancaster University, where we provide IT support and services within a Higher Education environment. Major Duties: To provide IT and AV Support, as part of a team. Specifically: Installation and maintenance and operation of all types of Audio Visual equipment including Video Collaboration systems such as Microsoft Teams Rooms Installation and maintenance of IT hardware and software Offer second-line user support in the use of IT and AV. Fault diagnosis and subsequent resolution, referral and recording of outcomes Support IT and AV in teaching and learning spaces. To be responsible for audio and visual aspects of large event spaces, including: Sound and lighting engineering for events Projection for events The commissioning of AV and IT equipment in new event spaces Provide training in the use of AV and IT systems to individual end users and other ISS staff Identify commonly encountered user problems and work with ISS colleagues to address these at source. Work to appropriate service levels with defined quality of service metrics that will enable ISS to maintain and demonstrate high quality of service provision. Required experience, skills & abilities: Level 3 qualification, equivalent to at least 2 'A' levels and/or experience working in a relevant area of IT and/or AV. (Essential) Relevant IT or AV Qualification, Service Management Qualification, ITIL or equivalent current experience. (Desirable) Experience of running events requiring audio-visual support including sound desk and light desk control set-up and engineering. (Essential) A general understanding of IT and AV systems with a focus on desktop computing, device networking and the software tools used. (Essential) Experience of the commissioning and maintenance of all types of Audio-Visual equipment. (Essential) Experience and understanding of Microsoft applications and operating systems. (Essential). Experience of IT Service Management in a Higher Education environment to maintain high levels of customer satisfaction. (Desirable) Ability to work within a team, towards clearly defined aims and objectives. (Desirable) Experience of supporting end users and working in Higher Education sector. (Desirable) Excellent written and verbal communication skills, coupled with the emotional intelligence to develop strong professional relationships with all staff. (Essential) Ability to approach problem-solving in a pragmatic, organised, and efficient manner, with the capability to document and convey technical information to colleagues. (Essential) Proven track record of personal development in relevant fields, along with a commitment to ongoing growth. (Essential) If interested, apply now and submit your CV alongside a coversheet (Coversheet optional, up to a maximum of two A4 pages.) We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.