2 joburi disponibile

1st Line Support Hybrid Location: Strasbourg, France Duration: 6 months + extensions *Urgent 6 Month Contract - Role hiring now!* This is a *Strasbourg* based Hybrid role with an excellent immediate start within a Global Consulting Company that is working on *Managing the incident life cycle, including closure and verification * Nature of tasks Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and prioritization codes. Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them. Make use of the knowledge database Follow the documented procedures Escalating incidents or service requests that can not resolve/fulfil to other support agents in the same support group or to different support groups Record and update information in knowledge database Monitoring progress of incident resolution relative to the appropriate SLA Keeping customers informed on incident status and progress Managing the incident life cycle, including closure and verification Closing incidents and confirming with the customer General Good IT knowledge Experience using ticketing tools User-oriented Analysis and technical skills Very good skills in all of the MS Office applications ITIL V4 Foundation and certification must be passed within 3 months after the start of the job Experience Minimum of 1 year of relevant professional experience Language and communication skills Fluent in both English/French both written and oral Knowledge of additional EU official languages may be considered an asset Very good communication skills Please note deadline tomorrow Friday Morning Please send your CV or call Yasin to discuss further. We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age. We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.

Helpdesk Agent| 3 Month Contract | (Inside IR35) | Hybrid | Starting ASAP Day Rate: DOE About the Role: Support the delivery of Scotland's Digital Health and Care Strategy by providing front-line technical support across platforms and applications, including Turas and the National Digital Platform. The role involves working within the Infrastructure and Operations Business Unit to deliver high-quality digital products and services. The User Support team provides technical support for the Turas platform. Main Duties: Respond to support enquiries promptly and courteously. Investigate technical issues reported by users and colleagues. Escalate significant issues to the Support Team lead or Delivery teams. Collaborate with team members to identify common issues and suggest improvements. Manage workload proactively via a service desk and maintain up-to-date records. Essential Skills & Experience: Experience in a fast-paced customer service environment. Confident communication with internal and external customers, both written and verbal. Ability to organize work flexibly within a multi-stakeholder/multi-deadline environment. Teamwork and independent work capabilities. Experience in fast-paced environments with strict deadlines. Ability to work with minimal supervision and meet deadlines. Flexible approach to learning and problem-solving. Commitment to personal and professional development. Excellent interpersonal and customer service skills. Thorough, patient, and dedicated to resolving customer issues. Quick understanding of complex business processes. High level of IT skills, including Microsoft 365. This role is Inside IR35. Applicants must hold or be willing to apply for a valid Basic Disclosure Scotland. Please click the link to apply.