Job Title: Senior Systems Analyst Salary: €62K + 15% Bonus Location: Galway - Hybrid (One week a month in the office) Job Description Are you passionate about driving business solutions and inspiring change in a fast-paced, collaborative environment? Managed Accounts is a growing area in financial services, and I am looking for a Senior Systems Analyst to help their advisor business lead the way. If you're excited about investment management, problem-solving, quality development, and continuous improvement, this is the perfect opportunity for you! The Team As a Senior Systems Analyst, you'll work closely with Model Management business stakeholders, Squad team members, and the Product Area Leader to understand our product vision and challenges. You'll then collaborate with your technology counterparts to deliver innovative, cost-effective, architecturally aligned, and timely solutions. By demonstrating and promoting Fidelity and Agile leadership principles, you'll contribute to our innovative agile culture. The Expertise We're Looking For Bachelor's degree in Computer Science, Management Information Systems, Business Information Systems, Mathematics, or a Finance-related field. Post-graduate degree/certification in finance or a related field is a plus. Around 5 years of experience as a systems analyst or related role, with expertise in Agile delivery environments. Financial services industry knowledge and experience are vital, with investment management and/or wealth management domain knowledge being a plus. Strong analysis skills with a proven track record of delivering complex technology projects. You thrive in a global, team-based environment! Excellent written and verbal communication skills with business and technical team members across the organization. Willingness to dive in and understand code for analysis and support purposes. Ability to understand the technology and software architecture of an application. Ability to take sophisticated features and break them into stories with well-defined business value and acceptance criteria. The Value You'll Deliver Driving analysis, design, and support for investment management solutions that help investment managers achieve outstanding performance and end-customers achieve their financial goals. Collaborating with technology and business teams to deliver high-quality solutions that achieve business goals and address challenges. Bringing curiosity and a questioning mindset to work, asking about the "why" and the "value" of new features/enhancements we build. Helping the team grow by mentoring junior systems analysts when opportunities arise. Contributing to the platform with a sense of ownership and a team-oriented work style. Enabling your squad to deliver high-quality features by capturing work clearly and concisely. If you are interested in finding out more then apply to discuss it in more detail.
04/10/2024
Full time
Job Title: Senior Systems Analyst Salary: €62K + 15% Bonus Location: Galway - Hybrid (One week a month in the office) Job Description Are you passionate about driving business solutions and inspiring change in a fast-paced, collaborative environment? Managed Accounts is a growing area in financial services, and I am looking for a Senior Systems Analyst to help their advisor business lead the way. If you're excited about investment management, problem-solving, quality development, and continuous improvement, this is the perfect opportunity for you! The Team As a Senior Systems Analyst, you'll work closely with Model Management business stakeholders, Squad team members, and the Product Area Leader to understand our product vision and challenges. You'll then collaborate with your technology counterparts to deliver innovative, cost-effective, architecturally aligned, and timely solutions. By demonstrating and promoting Fidelity and Agile leadership principles, you'll contribute to our innovative agile culture. The Expertise We're Looking For Bachelor's degree in Computer Science, Management Information Systems, Business Information Systems, Mathematics, or a Finance-related field. Post-graduate degree/certification in finance or a related field is a plus. Around 5 years of experience as a systems analyst or related role, with expertise in Agile delivery environments. Financial services industry knowledge and experience are vital, with investment management and/or wealth management domain knowledge being a plus. Strong analysis skills with a proven track record of delivering complex technology projects. You thrive in a global, team-based environment! Excellent written and verbal communication skills with business and technical team members across the organization. Willingness to dive in and understand code for analysis and support purposes. Ability to understand the technology and software architecture of an application. Ability to take sophisticated features and break them into stories with well-defined business value and acceptance criteria. The Value You'll Deliver Driving analysis, design, and support for investment management solutions that help investment managers achieve outstanding performance and end-customers achieve their financial goals. Collaborating with technology and business teams to deliver high-quality solutions that achieve business goals and address challenges. Bringing curiosity and a questioning mindset to work, asking about the "why" and the "value" of new features/enhancements we build. Helping the team grow by mentoring junior systems analysts when opportunities arise. Contributing to the platform with a sense of ownership and a team-oriented work style. Enabling your squad to deliver high-quality features by capturing work clearly and concisely. If you are interested in finding out more then apply to discuss it in more detail.
One of my client is urgently hiring for a Chapter Lead - Service Operation Manager and it's a fully onsite job . Please send a copy of your CV if you would like to apply. Title: Chapter Lead - Service Operation Manager Location: Luxembourg, Luxembourg Duration: 12 months freelance contract Job type: Fully Onsite *Must be a EU Citizen* We are seeking an experienced and dynamic Service Operation Manager (SOM) to oversee the operational chapter for the client, which is responsible for delivering IT services from datacenter activities to public cloud Middleware platforms. You will lead a team of 140 members and play a crucial role in ensuring that operations run efficiently, timely, and in accordance with client expectations. Key Qualifications: Experience: 8+ years of experience in IT service operations, with at least 3+ years in a leadership role managing large teams (100+ members). Technical Knowledge: Familiarity with datacenter operations, public cloud infrastructure, and Middleware platforms. Understanding of cloud services and related technologies is essential. SAFe/Agile Expertise: Experience working in agile environments (preferably SAFe) and an understanding of vertical (service-oriented) and horizontal (function-oriented) team structures. Leadership Skills: Proven ability to lead, motivate, and develop large teams, with a focus on delivering high-quality IT services. Communication: Excellent verbal and written communication skills, capable of interfacing with both technical staff and senior management, as well as clients. Problem-Solving: Strong analytical skills to resolve complex issues quickly and efficiently. Customer-Focused: Ability to maintain and strengthen customer relationships, ensuring the highest level of satisfaction with the services provided. Education: Bachelor's degree in Information Technology, Computer Science, or related field preferred. Key Responsibilities: Operational Leadership: Take overall responsibility for the daily operations, ensuring that services are delivered in alignment with contractual agreements and performance standards. Team Management: Lead and manage a team of 140, including overseeing staffing, performance management, and the professional development of team members. Coordination & Communication: Maintain consistent communication with Cosmos project management, staff, and stakeholders to ensure seamless operational execution. Service Delivery: Ensure that all operational activities remain on track and are delivered on time, adhering to agreed SLAs and quality metrics. Customer Support: Act as the primary point of contact for the customer (DIGIT) for all operational support needs, fostering strong client relationships. Continuous Improvement: Implement strategies and processes to improve efficiency, scalability, and service quality across operations. Staffing & Resource Management: Track staffing requirements and manage the hiring process for the operations team, ensuring the chapter is adequately resourced at all times. Incident & Problem Management: Ensure proper handling of incidents and problems to minimize service interruptions and resolve issues promptly.
04/10/2024
Project-based
One of my client is urgently hiring for a Chapter Lead - Service Operation Manager and it's a fully onsite job . Please send a copy of your CV if you would like to apply. Title: Chapter Lead - Service Operation Manager Location: Luxembourg, Luxembourg Duration: 12 months freelance contract Job type: Fully Onsite *Must be a EU Citizen* We are seeking an experienced and dynamic Service Operation Manager (SOM) to oversee the operational chapter for the client, which is responsible for delivering IT services from datacenter activities to public cloud Middleware platforms. You will lead a team of 140 members and play a crucial role in ensuring that operations run efficiently, timely, and in accordance with client expectations. Key Qualifications: Experience: 8+ years of experience in IT service operations, with at least 3+ years in a leadership role managing large teams (100+ members). Technical Knowledge: Familiarity with datacenter operations, public cloud infrastructure, and Middleware platforms. Understanding of cloud services and related technologies is essential. SAFe/Agile Expertise: Experience working in agile environments (preferably SAFe) and an understanding of vertical (service-oriented) and horizontal (function-oriented) team structures. Leadership Skills: Proven ability to lead, motivate, and develop large teams, with a focus on delivering high-quality IT services. Communication: Excellent verbal and written communication skills, capable of interfacing with both technical staff and senior management, as well as clients. Problem-Solving: Strong analytical skills to resolve complex issues quickly and efficiently. Customer-Focused: Ability to maintain and strengthen customer relationships, ensuring the highest level of satisfaction with the services provided. Education: Bachelor's degree in Information Technology, Computer Science, or related field preferred. Key Responsibilities: Operational Leadership: Take overall responsibility for the daily operations, ensuring that services are delivered in alignment with contractual agreements and performance standards. Team Management: Lead and manage a team of 140, including overseeing staffing, performance management, and the professional development of team members. Coordination & Communication: Maintain consistent communication with Cosmos project management, staff, and stakeholders to ensure seamless operational execution. Service Delivery: Ensure that all operational activities remain on track and are delivered on time, adhering to agreed SLAs and quality metrics. Customer Support: Act as the primary point of contact for the customer (DIGIT) for all operational support needs, fostering strong client relationships. Continuous Improvement: Implement strategies and processes to improve efficiency, scalability, and service quality across operations. Staffing & Resource Management: Track staffing requirements and manage the hiring process for the operations team, ensuring the chapter is adequately resourced at all times. Incident & Problem Management: Ensure proper handling of incidents and problems to minimize service interruptions and resolve issues promptly.
Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager with knowledge of Service Cloud to coach and mentor a team of Salesforce Administrators. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Role As the Salesforce Product Manager you will mentor a team of Salesforce Administrators and work with wider technical teams to continuously improve and develop the Service Cloud platform. The Responsibilities Develop and manage the product roadmap for Salesforce products based on input from various stakeholders, Identify and prioritise product features and enhancements that will drive efficiencies, customer satisfaction, revenue growth, and profitability. Collaborate with cross-functional teams to ensure product goals are aligned with business objectives. Define product requirements, user stories, and acceptance criteria for new product features and enhancements. Conduct market research and competitive analysis to identify trends, market opportunities, and potential threats to the Salesforce product line. Work with the development team to ensure that products are built and delivered on time, within budget, and to the expected quality standards. Develop and maintain product documentation, including user guides, release notes, and technical documentation. Analyse product usage data and customer feedback to identify areas for improvement and recommend changes to the product roadmap. Develop go-to-market plans for new product launches and work with sales and marketing teams to ensure successful product adoption. Build strong relationships with key customers and partners to understand their needs and gather feedback on product performance. The Requirements Demonstrable experience as a user focused Head of/Product Owner A deep understanding of Service Cloud A wider understanding of the full range of product suite, including Marketing Cloud and Sales Cloud Ability to collaborate with technical teams and influence stakeholders to develop and agree a product vision and roadmap, that will deliver the strategic outcomes Experience in translating product roadmaps into backlogs that prioritise delivery of the highest value features first Excellent communication and relationship management skills Ability to empathise with and provide constructive challenge to senior stakeholders Coaching and mentoring of admins and management of 3rd Parties If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
04/10/2024
Full time
Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager with knowledge of Service Cloud to coach and mentor a team of Salesforce Administrators. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Role As the Salesforce Product Manager you will mentor a team of Salesforce Administrators and work with wider technical teams to continuously improve and develop the Service Cloud platform. The Responsibilities Develop and manage the product roadmap for Salesforce products based on input from various stakeholders, Identify and prioritise product features and enhancements that will drive efficiencies, customer satisfaction, revenue growth, and profitability. Collaborate with cross-functional teams to ensure product goals are aligned with business objectives. Define product requirements, user stories, and acceptance criteria for new product features and enhancements. Conduct market research and competitive analysis to identify trends, market opportunities, and potential threats to the Salesforce product line. Work with the development team to ensure that products are built and delivered on time, within budget, and to the expected quality standards. Develop and maintain product documentation, including user guides, release notes, and technical documentation. Analyse product usage data and customer feedback to identify areas for improvement and recommend changes to the product roadmap. Develop go-to-market plans for new product launches and work with sales and marketing teams to ensure successful product adoption. Build strong relationships with key customers and partners to understand their needs and gather feedback on product performance. The Requirements Demonstrable experience as a user focused Head of/Product Owner A deep understanding of Service Cloud A wider understanding of the full range of product suite, including Marketing Cloud and Sales Cloud Ability to collaborate with technical teams and influence stakeholders to develop and agree a product vision and roadmap, that will deliver the strategic outcomes Experience in translating product roadmaps into backlogs that prioritise delivery of the highest value features first Excellent communication and relationship management skills Ability to empathise with and provide constructive challenge to senior stakeholders Coaching and mentoring of admins and management of 3rd Parties If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
ConSol are proud to be working alongside the European Commission to find them a Product/Service Delivery Manager for Cloud Services (SAFe, ART), on a REMOTE basis! (Please note that the successful candidate will need to be in Luxembourg for the first week of this contract) Role - Product Manager Cloud Services (SAFe, ART) Rate - €550 per day, increasing to €680 per day after 12 months Location - Remote within the EU (1 week initial in Luxembourg) Start - ASAP PLEASE NOTE THAT THIS OPPORTUNITY REQUIRES CANDIDATES TO BE EU CITIZENS They are ideally looking for candidates with experience in Agile environments (SAFe ideally), and a strong understanding of Cloud Tech (AWS, Azure & GCP - focus on AWS) and experience managing cloud service migrations or large-scale transformation initiatives. An ITIL Certification or knowledge is also very useful, specifically in service management practices. To have a conversation about this role, please apply!
04/10/2024
Project-based
ConSol are proud to be working alongside the European Commission to find them a Product/Service Delivery Manager for Cloud Services (SAFe, ART), on a REMOTE basis! (Please note that the successful candidate will need to be in Luxembourg for the first week of this contract) Role - Product Manager Cloud Services (SAFe, ART) Rate - €550 per day, increasing to €680 per day after 12 months Location - Remote within the EU (1 week initial in Luxembourg) Start - ASAP PLEASE NOTE THAT THIS OPPORTUNITY REQUIRES CANDIDATES TO BE EU CITIZENS They are ideally looking for candidates with experience in Agile environments (SAFe ideally), and a strong understanding of Cloud Tech (AWS, Azure & GCP - focus on AWS) and experience managing cloud service migrations or large-scale transformation initiatives. An ITIL Certification or knowledge is also very useful, specifically in service management practices. To have a conversation about this role, please apply!
We are recruiting for a Transport Logistics Specialist on contract based in Farnborough, Hampshire to work for a leading Space organisation. Job Purpose: You will be part of the Production Team, responsible for delivering transport, and logistics solutions to enable the global delivery of products (Aircraft, Ground Control Station, Payload, Maintenance spares) to different temporary and permanent sites. Your role will be to continually Improve, optimise, and control logistics processes to secure the transportation, shipping, and final delivery of products, ensuring cost and effective solutions through 3rd Party Logistics (3PL) service providers. Responsibilities: Coordinate transport requirements through selection of most appropriate 3PL provider, on cost and lead time. Creating shipping documents as appropriate, such as Proforma Invoice, packing list and Shipping Request Form. Be the central point of contact for all freight movements for export and imports using pre-agreed Incoterms until each AALTO Port is set up as the IOR/EOR. Consulting on a regular basis with forwarders on multiple shipments, status, and ensuring all flows correctly. Advise on Incoterms (Terms of delivery stipulating duty and other liabilities) inquiries, communication with suppliers on transport/logistics related matters. Work with Procurement to source forwarders, 3PL's that can deliver the right service on time, and on cost. Carry out Freight Forwarder performance checks, risks and opportunity management in the frame of the programme/project freight movement activities. Work with Procurement and Accounting to ensure all purchase orders are in place relating to logistic movement and ensure all logistic movement invoices are justified and accurate. Support the Logistic Manager in strategic projects and process improvements. Create templates, process flows and central storage of information, to enable a more uniformed and accurate documentation flow for all imports and exports. Work with Customs and Procurement to maintain the global classification Matrix to include Export ratings, HTS and USHTS classification for inventory Experience in export and import is required. Experience contacting 3rd party shippers Knowledge of compliance. Dynamic 365 or similar ERP system experience. Experience and Qualifications: Minimum 3 years of experience in Transport and Logistics Familiar with and able to apply HS classifications. Knowledge of Aircraft or Space logistics/transport standards and certification requirements. Understanding on Dual Use and Export Control classifications Familiar with freight forwarding, shipping, air, and road transportation, including INCO Terms. Planning and attention to detail, including intermediate or expert in Microsoft Office applications. Knowledge of Health and Safety requirements pertinent to production and stores environment. IATA & IMDG qualified or able to obtain within initial period of employment.
04/10/2024
Project-based
We are recruiting for a Transport Logistics Specialist on contract based in Farnborough, Hampshire to work for a leading Space organisation. Job Purpose: You will be part of the Production Team, responsible for delivering transport, and logistics solutions to enable the global delivery of products (Aircraft, Ground Control Station, Payload, Maintenance spares) to different temporary and permanent sites. Your role will be to continually Improve, optimise, and control logistics processes to secure the transportation, shipping, and final delivery of products, ensuring cost and effective solutions through 3rd Party Logistics (3PL) service providers. Responsibilities: Coordinate transport requirements through selection of most appropriate 3PL provider, on cost and lead time. Creating shipping documents as appropriate, such as Proforma Invoice, packing list and Shipping Request Form. Be the central point of contact for all freight movements for export and imports using pre-agreed Incoterms until each AALTO Port is set up as the IOR/EOR. Consulting on a regular basis with forwarders on multiple shipments, status, and ensuring all flows correctly. Advise on Incoterms (Terms of delivery stipulating duty and other liabilities) inquiries, communication with suppliers on transport/logistics related matters. Work with Procurement to source forwarders, 3PL's that can deliver the right service on time, and on cost. Carry out Freight Forwarder performance checks, risks and opportunity management in the frame of the programme/project freight movement activities. Work with Procurement and Accounting to ensure all purchase orders are in place relating to logistic movement and ensure all logistic movement invoices are justified and accurate. Support the Logistic Manager in strategic projects and process improvements. Create templates, process flows and central storage of information, to enable a more uniformed and accurate documentation flow for all imports and exports. Work with Customs and Procurement to maintain the global classification Matrix to include Export ratings, HTS and USHTS classification for inventory Experience in export and import is required. Experience contacting 3rd party shippers Knowledge of compliance. Dynamic 365 or similar ERP system experience. Experience and Qualifications: Minimum 3 years of experience in Transport and Logistics Familiar with and able to apply HS classifications. Knowledge of Aircraft or Space logistics/transport standards and certification requirements. Understanding on Dual Use and Export Control classifications Familiar with freight forwarding, shipping, air, and road transportation, including INCO Terms. Planning and attention to detail, including intermediate or expert in Microsoft Office applications. Knowledge of Health and Safety requirements pertinent to production and stores environment. IATA & IMDG qualified or able to obtain within initial period of employment.
IT Service Team Leader An exciting new opportunity has become available for an IT Service Team Leader to come on board working for a leading law firm in Crawley on permanent basis. IT Service Team Leader -Working closely with the outsourced IT Support desk to provide first and second line user IT support -Supervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided -Stay in regular contact with users across the firm -Responsible for the day to day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence -Where appropriate, and with guidance from the IT Service Manager, address minor performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if required -Run a daily stand-up with the IT Support team to align internal resourcing with business priorities -Attend a daily stand-up with the outsourced IT Support desk -Provide guidance and advice to the internal IT Support team where required -Regularly review tickets and performance dashboards to ensure support levels are maintained to satisfactory levels -Ensure calls to the internal IT Support team are answered promptly -Coordinate the deployment of end user equipment such as laptops, including any Intune configuration required -A strong knowledge of Windows 10/11 and Microsoft Office - in particular Word and Outlook -Exchange Online -Active Directory -A knowledge of ITIL and Cyber Security would be beneficial IT Service Team Leader In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
04/10/2024
Full time
IT Service Team Leader An exciting new opportunity has become available for an IT Service Team Leader to come on board working for a leading law firm in Crawley on permanent basis. IT Service Team Leader -Working closely with the outsourced IT Support desk to provide first and second line user IT support -Supervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided -Stay in regular contact with users across the firm -Responsible for the day to day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence -Where appropriate, and with guidance from the IT Service Manager, address minor performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if required -Run a daily stand-up with the IT Support team to align internal resourcing with business priorities -Attend a daily stand-up with the outsourced IT Support desk -Provide guidance and advice to the internal IT Support team where required -Regularly review tickets and performance dashboards to ensure support levels are maintained to satisfactory levels -Ensure calls to the internal IT Support team are answered promptly -Coordinate the deployment of end user equipment such as laptops, including any Intune configuration required -A strong knowledge of Windows 10/11 and Microsoft Office - in particular Word and Outlook -Exchange Online -Active Directory -A knowledge of ITIL and Cyber Security would be beneficial IT Service Team Leader In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Job Title: ServiceNow Solution Architect Company: Leading Tech Consultancy Location: London, Hybrid Industry: Investment Management, Private Markets, Multi-Asset Management About Us: We are a leading technology consultancy specialising in helping organisations within the Investment Management space maximise their digital transformation potential. Our mission is to introduce and extend the use of ServiceNow within our clients' environments, leveraging proprietary solutions and ServiceNow marketplace application templates. We partner with some of the most prestigious firms in the Investment Management sector, providing them with cutting-edge ServiceNow solutions tailored to their unique business needs. Role Overview: As a Lead ServiceNow Consultant, you will guide cross-functional squads and manage the delivery of ServiceNow solutions across several clients, primarily within Investment Management. You'll take ownership of technical engagements, ensuring solution design and implementation meet the highest standards while driving impactful outcomes. This role offers the chance to work with a variety of ServiceNow modules, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM, and play a key part in our clients' ServiceNow-driven transformation journeys. Key Responsibilities: Lead Technical Implementations: Drive the design, assurance, and delivery of scalable ServiceNow solutions across multiple modules, ensuring alignment with client requirements. Stakeholder Engagement: Collaborate closely with clients, business stakeholders, project managers, and technical teams to understand business needs and propose ServiceNow-centric solutions, maximizing ROI. Solution Architecture: Define and implement robust ServiceNow architectures, ensuring seamless integration with other systems and adherence to best practices. Customization & Development: Lead customisation efforts using JavaScript, APIs, and integration tools to deliver tailored solutions. Project Leadership: Oversee ServiceNow projects from discovery to deployment, ensuring timely and successful delivery across multiple projects. Mentoring & Leadership: Provide technical leadership and mentoring to junior consultants and developers, maintaining high standards in solution design and delivery. Problem Solving: Address complex technical challenges and ensure smooth operation of the ServiceNow platform. Continuous Improvement: Stay current with the latest ServiceNow releases and innovations and proactively suggest improvements for client environments. Skills & Experience Required: ServiceNow Expertise: Minimum of 5 years' experience in ServiceNow consulting, with in-depth knowledge of ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM modules. Leadership in Implementation: Proven track record of leading large-scale ServiceNow implementations across both technical and functional domains. Technical Proficiency: Strong experience with JavaScript, REST/SOAP APIs, Flow Designer, and integrating ServiceNow with other platforms. Architectural Design: Expertise in ServiceNow architecture with a focus on designing scalable solutions and system integration's. Client-Facing Skills: Excellent communication skills, capable of engaging technical and non-technical stakeholders at all levels. Certifications: ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) are highly desirable. Problem-Solving Abilities: Ability to troubleshoot and resolve complex technical issues efficiently. Team Leadership: Experience mentoring or leading technical teams, ensuring the development and delivery of high-quality solutions. Investment Management Application Knowledge: Familiarity with at least one Investment Management end-point application (eg, eFront, Intralinks, Simcorp Dimension) is a significant advantage. Disclaimer Not with standing any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
04/10/2024
Full time
Job Title: ServiceNow Solution Architect Company: Leading Tech Consultancy Location: London, Hybrid Industry: Investment Management, Private Markets, Multi-Asset Management About Us: We are a leading technology consultancy specialising in helping organisations within the Investment Management space maximise their digital transformation potential. Our mission is to introduce and extend the use of ServiceNow within our clients' environments, leveraging proprietary solutions and ServiceNow marketplace application templates. We partner with some of the most prestigious firms in the Investment Management sector, providing them with cutting-edge ServiceNow solutions tailored to their unique business needs. Role Overview: As a Lead ServiceNow Consultant, you will guide cross-functional squads and manage the delivery of ServiceNow solutions across several clients, primarily within Investment Management. You'll take ownership of technical engagements, ensuring solution design and implementation meet the highest standards while driving impactful outcomes. This role offers the chance to work with a variety of ServiceNow modules, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM, and play a key part in our clients' ServiceNow-driven transformation journeys. Key Responsibilities: Lead Technical Implementations: Drive the design, assurance, and delivery of scalable ServiceNow solutions across multiple modules, ensuring alignment with client requirements. Stakeholder Engagement: Collaborate closely with clients, business stakeholders, project managers, and technical teams to understand business needs and propose ServiceNow-centric solutions, maximizing ROI. Solution Architecture: Define and implement robust ServiceNow architectures, ensuring seamless integration with other systems and adherence to best practices. Customization & Development: Lead customisation efforts using JavaScript, APIs, and integration tools to deliver tailored solutions. Project Leadership: Oversee ServiceNow projects from discovery to deployment, ensuring timely and successful delivery across multiple projects. Mentoring & Leadership: Provide technical leadership and mentoring to junior consultants and developers, maintaining high standards in solution design and delivery. Problem Solving: Address complex technical challenges and ensure smooth operation of the ServiceNow platform. Continuous Improvement: Stay current with the latest ServiceNow releases and innovations and proactively suggest improvements for client environments. Skills & Experience Required: ServiceNow Expertise: Minimum of 5 years' experience in ServiceNow consulting, with in-depth knowledge of ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM modules. Leadership in Implementation: Proven track record of leading large-scale ServiceNow implementations across both technical and functional domains. Technical Proficiency: Strong experience with JavaScript, REST/SOAP APIs, Flow Designer, and integrating ServiceNow with other platforms. Architectural Design: Expertise in ServiceNow architecture with a focus on designing scalable solutions and system integration's. Client-Facing Skills: Excellent communication skills, capable of engaging technical and non-technical stakeholders at all levels. Certifications: ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) are highly desirable. Problem-Solving Abilities: Ability to troubleshoot and resolve complex technical issues efficiently. Team Leadership: Experience mentoring or leading technical teams, ensuring the development and delivery of high-quality solutions. Investment Management Application Knowledge: Familiarity with at least one Investment Management end-point application (eg, eFront, Intralinks, Simcorp Dimension) is a significant advantage. Disclaimer Not with standing any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
HR Technology Manager £85,000 Hybrid - London I am working with a global consultancy that are looking for a HR Technology Manager on a permanent basis. You will manage project workstreams ad manage day to day project activities ensuring outcomes are delivered on time to a high quality. You must have: -Implementation experience across Workday, SuccessFactors and Oracle and/or ServiceNow (minimum at least 2) -Functional knowledge and expertise from at least a core HR scope perspective. -Technical knowledge of the underlying tech and data structures and how they influence the design of a client's complexity. -Experience of design and implementation phases of a project, including test and cutover. -Knowledge and experience of the HR services and technology part of the HR operating model, including ability to articulate, understand and design the various different aspects of a service delivery model (including the areas needing service enablement technology like ServiceNow.
04/10/2024
Full time
HR Technology Manager £85,000 Hybrid - London I am working with a global consultancy that are looking for a HR Technology Manager on a permanent basis. You will manage project workstreams ad manage day to day project activities ensuring outcomes are delivered on time to a high quality. You must have: -Implementation experience across Workday, SuccessFactors and Oracle and/or ServiceNow (minimum at least 2) -Functional knowledge and expertise from at least a core HR scope perspective. -Technical knowledge of the underlying tech and data structures and how they influence the design of a client's complexity. -Experience of design and implementation phases of a project, including test and cutover. -Knowledge and experience of the HR services and technology part of the HR operating model, including ability to articulate, understand and design the various different aspects of a service delivery model (including the areas needing service enablement technology like ServiceNow.
Product Delivery Team Leader Term: Permanent Working Hours: Full-time (Monday to Friday - 35 HRS p/w) Location: Ipswich - Hybrid working Salary: £50,000 - £55,000 We are seeking a Product Delivery Team Leader to manage our clients team of Business Analysts, Project Managers, and Technology Adoption Specialists. The ideal candidate will ensure IT projects meet business needs and will be responsible for embedding Agile/Scrum methodologies within the team. This role requires a strong understanding of the Software Development Life Cycle (SDLC) and the ability to translate business requirements into technical solutions. Day-to-day of the role: Manage the Product Delivery Team, overseeing performance and day-to-day requirements. Develop and manage project plans, deliverables, stakeholder expectations, and project relationships. Communicate and manage tasks and activities to a schedule with the team, providing feedback as appropriate. Handle project scope, budget, resource management, time management, communications, risk management, QA and testing, user training, ongoing maintenance, and support. Perform requirements gathering, analytical techniques, and develop implementation plans. Develop and implement test plans/scenarios to ensure successful delivery of projects. Support various business and technology teams during project delivery. Accurately assess risks associated with each solution design/project. Support the professional and technical development of team members. Required Skills & Qualifications: Bachelor's Degree in Computer Science/Software Engineering or related discipline. Minimum 3 years' experience in Agile project management/business analysis within software development projects. Thorough knowledge of SDLC models/Scrum methodology and direct implementation to projects. Proven project management skills within software development and IT projects. Leadership skills in leading technical personnel through software development project deliveries. Strong business and systems analysis skills, test planning, and troubleshooting experience. Familiarity with object-oriented modelling techniques, including UML, use case, activity, and sequence diagrams. Experience with requirements management and modelling tools. Demonstrated leadership and attention to detail skills. Benefits: 25 days holiday (FTE) plus Bank Holidays rising with service. Long Service holiday award - 1 extra week every 10 years continuous service Private Healthcare - BUPA (offered after probation is passed) Scottish Widows Pension Scheme (5% employer/5% Employee) Staff Profit Share/Salary sacrifice (Pensions, Staff Profit Share) Life Assurance - 4 x salary/Permanent Health Insurance Paid CSR day Enhanced Maternity/Paternity Leave Season Ticket Loan Gym Flex membership Electric car scheme Dress for your Day Policy Agile/hybrid working Policy 35 hour working week.
04/10/2024
Full time
Product Delivery Team Leader Term: Permanent Working Hours: Full-time (Monday to Friday - 35 HRS p/w) Location: Ipswich - Hybrid working Salary: £50,000 - £55,000 We are seeking a Product Delivery Team Leader to manage our clients team of Business Analysts, Project Managers, and Technology Adoption Specialists. The ideal candidate will ensure IT projects meet business needs and will be responsible for embedding Agile/Scrum methodologies within the team. This role requires a strong understanding of the Software Development Life Cycle (SDLC) and the ability to translate business requirements into technical solutions. Day-to-day of the role: Manage the Product Delivery Team, overseeing performance and day-to-day requirements. Develop and manage project plans, deliverables, stakeholder expectations, and project relationships. Communicate and manage tasks and activities to a schedule with the team, providing feedback as appropriate. Handle project scope, budget, resource management, time management, communications, risk management, QA and testing, user training, ongoing maintenance, and support. Perform requirements gathering, analytical techniques, and develop implementation plans. Develop and implement test plans/scenarios to ensure successful delivery of projects. Support various business and technology teams during project delivery. Accurately assess risks associated with each solution design/project. Support the professional and technical development of team members. Required Skills & Qualifications: Bachelor's Degree in Computer Science/Software Engineering or related discipline. Minimum 3 years' experience in Agile project management/business analysis within software development projects. Thorough knowledge of SDLC models/Scrum methodology and direct implementation to projects. Proven project management skills within software development and IT projects. Leadership skills in leading technical personnel through software development project deliveries. Strong business and systems analysis skills, test planning, and troubleshooting experience. Familiarity with object-oriented modelling techniques, including UML, use case, activity, and sequence diagrams. Experience with requirements management and modelling tools. Demonstrated leadership and attention to detail skills. Benefits: 25 days holiday (FTE) plus Bank Holidays rising with service. Long Service holiday award - 1 extra week every 10 years continuous service Private Healthcare - BUPA (offered after probation is passed) Scottish Widows Pension Scheme (5% employer/5% Employee) Staff Profit Share/Salary sacrifice (Pensions, Staff Profit Share) Life Assurance - 4 x salary/Permanent Health Insurance Paid CSR day Enhanced Maternity/Paternity Leave Season Ticket Loan Gym Flex membership Electric car scheme Dress for your Day Policy Agile/hybrid working Policy 35 hour working week.
*This role is onsite 5 days each week in Houston* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide. Additional responsibilities include contributing to the development and execution of the firm's comprehensive technology support strategy, ensuring adherence to firmwide IT policies, procedures, standards, and guidelines. The role also requires overseeing the creation of troubleshooting documentation and detailed instructions for the support teams. Candidate will interact regularly with technology teams, firm leadership, vendors, and users. The TSM should have a proven ability to operate in a fast-paced environment, interact with C-Level leadership, and serve as the main point of contact for technology for the VIPs within the Texas offices. Candidate will oversee both firmwide and local projects, new initiatives, and issue resolution, as well as manage the local Technology Support teams' budget, including ordering, forecasting, and reporting monthly budget variances. The position requires travel to various offices as needed. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Qualifications: Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications.
03/10/2024
Full time
*This role is onsite 5 days each week in Houston* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide. Additional responsibilities include contributing to the development and execution of the firm's comprehensive technology support strategy, ensuring adherence to firmwide IT policies, procedures, standards, and guidelines. The role also requires overseeing the creation of troubleshooting documentation and detailed instructions for the support teams. Candidate will interact regularly with technology teams, firm leadership, vendors, and users. The TSM should have a proven ability to operate in a fast-paced environment, interact with C-Level leadership, and serve as the main point of contact for technology for the VIPs within the Texas offices. Candidate will oversee both firmwide and local projects, new initiatives, and issue resolution, as well as manage the local Technology Support teams' budget, including ordering, forecasting, and reporting monthly budget variances. The position requires travel to various offices as needed. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Qualifications: Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications.
*5 Days onsite* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a total of 16 people. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Understanding of local office Conference Technology and procedures. Qualifications/Technology Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Law Firm, managing a help desk or desk side experience a plus. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Microsoft Windows Microsoft Office Suite M365 iManage DeskSite and FileSite Citrix/VPN iOS for iPhones, iPads and Mobile Management applications - InTune/AirWatch Polycom and Cisco Video Conference Systems Bomgar PeopleSoft SCCM Carpe Diem Avaya SCCM MFA Zoom and WebEx Microsoft Teams ITSM Ticket Management System - Service Now HP, Lenovo, MacBook laptops and desktops Avaya MFA Zoom, Teams, WebEx, Skype for Business ITSM Ticket Management System Lenovo laptops and desktops
03/10/2024
Full time
*5 Days onsite* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a total of 16 people. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Understanding of local office Conference Technology and procedures. Qualifications/Technology Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Law Firm, managing a help desk or desk side experience a plus. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Microsoft Windows Microsoft Office Suite M365 iManage DeskSite and FileSite Citrix/VPN iOS for iPhones, iPads and Mobile Management applications - InTune/AirWatch Polycom and Cisco Video Conference Systems Bomgar PeopleSoft SCCM Carpe Diem Avaya SCCM MFA Zoom and WebEx Microsoft Teams ITSM Ticket Management System - Service Now HP, Lenovo, MacBook laptops and desktops Avaya MFA Zoom, Teams, WebEx, Skype for Business ITSM Ticket Management System Lenovo laptops and desktops
IT Support Manager Salary: Open + Bonus Location: Houston, TX On-site: 5 days/week Travel: Once a quarter to Austin/Dallas *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree or work equivalent. A high level of proven management experience in a professional services environment. A high level of proven experience leading Firmwide organizations. Strong Technical Background. Strong verbal and written communication skills. Excellent People skills and ability to work will all levels of staff. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Preferred Law Firm industry experience, managing a help desk or desk side. Audio Visual experience. Responsibilities Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Intermediate PC troubleshooting and assists other team members in troubleshooting and diagnosing issues. iOS setup and troubleshooting. Documents new findings, solutions, and processes. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in projects, tasks, or issues to ensure they are completed.
03/10/2024
Full time
IT Support Manager Salary: Open + Bonus Location: Houston, TX On-site: 5 days/week Travel: Once a quarter to Austin/Dallas *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree or work equivalent. A high level of proven management experience in a professional services environment. A high level of proven experience leading Firmwide organizations. Strong Technical Background. Strong verbal and written communication skills. Excellent People skills and ability to work will all levels of staff. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Preferred Law Firm industry experience, managing a help desk or desk side. Audio Visual experience. Responsibilities Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Intermediate PC troubleshooting and assists other team members in troubleshooting and diagnosing issues. iOS setup and troubleshooting. Documents new findings, solutions, and processes. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in projects, tasks, or issues to ensure they are completed.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud/Kubernetes Engineering. This director will be leading a team of 8 engineers, and they will be focused on AWS cloud, Kubernetes, containerization, and automation. This Director needs to be able to incorporate applications into the cloud/Kubernetes. This director needs to be technical and grew up very hands on technically. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. you'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. you'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
03/10/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud/Kubernetes Engineering. This director will be leading a team of 8 engineers, and they will be focused on AWS cloud, Kubernetes, containerization, and automation. This Director needs to be able to incorporate applications into the cloud/Kubernetes. This director needs to be technical and grew up very hands on technically. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. you'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. you'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
Job Title: Project Engineer Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time The role of Project Manager Our client, who provides IT Support services to Business is looking for a "hands on" Technical Project Engineer who will be responsible for the delivery and governance of a broad scope of small to medium sized projects. This is a full time, permanent role based at our client's office in Balborough initially, then you will split your time between clients, the office and remote working. About You Our ideal candidate will come from a technical background and have direct experience of Microsoft 365, Azure Networking, Sharepoint and Cyber Security Support as well as demonstrated knowledge of full project life cycle. You will be innovative and identify smarter ways of working through post project analysis and new technologies. To be successful you will also need superb organisation, communication, and relationship building skills. Key Responsibilities: Ensure excellent customer experience through effective delivery of projects to the agreed cost, time, scope, quality, and security constraints. Provide regular, accurate and timely client reporting to meet and exceed customer's expectations. Deliver high-level technical projects, working alongside the Project Engineers where required. Responsibility for driving continuous improvement of project management processes and practices. Provide monthly project pipeline/utilisation data to support effective business decisions. Skills required: Ideally you will have 2 years of experience of working in a Technical Project Engineer role. IT Project Delivery experience. Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks. Experience of delivering and supporting the latest Microsoft technologies. Ability to build and configure a server. Knowledge of MSP would be advantageous. A recognised qualification in project/programme management such as Prince 2 or APM is desirable but not essential. Benefits Package: Salary DOE - circa £32-36k We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
03/10/2024
Full time
Job Title: Project Engineer Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time The role of Project Manager Our client, who provides IT Support services to Business is looking for a "hands on" Technical Project Engineer who will be responsible for the delivery and governance of a broad scope of small to medium sized projects. This is a full time, permanent role based at our client's office in Balborough initially, then you will split your time between clients, the office and remote working. About You Our ideal candidate will come from a technical background and have direct experience of Microsoft 365, Azure Networking, Sharepoint and Cyber Security Support as well as demonstrated knowledge of full project life cycle. You will be innovative and identify smarter ways of working through post project analysis and new technologies. To be successful you will also need superb organisation, communication, and relationship building skills. Key Responsibilities: Ensure excellent customer experience through effective delivery of projects to the agreed cost, time, scope, quality, and security constraints. Provide regular, accurate and timely client reporting to meet and exceed customer's expectations. Deliver high-level technical projects, working alongside the Project Engineers where required. Responsibility for driving continuous improvement of project management processes and practices. Provide monthly project pipeline/utilisation data to support effective business decisions. Skills required: Ideally you will have 2 years of experience of working in a Technical Project Engineer role. IT Project Delivery experience. Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks. Experience of delivering and supporting the latest Microsoft technologies. Ability to build and configure a server. Knowledge of MSP would be advantageous. A recognised qualification in project/programme management such as Prince 2 or APM is desirable but not essential. Benefits Package: Salary DOE - circa £32-36k We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
Job Title: Service Desk Analyst Location: Dumbarton Contract Type: 6-month contract (Inside IR35) Work Mode: 5 days onsite Security Clearance: Active SC Clearance required Are you an experienced Service Desk Analyst with active SC Clearance? Join our client team in Dumbarton for an exciting opportunity! One of our clients is looking for a Service Desk Analyst to provide vital 1st line support, incident management, and troubleshooting within a secure environment. This role offers the chance to collaborate with various stakeholders and make a real impact on service delivery. Key Responsibilities: Knowledge Management: Develop and maintain Knowledge Articles to support the 1st line end-user support desk. 1st Line Support: Provide expert assistance to the 1st line desk, answering structured questions and resolving user issues. Incident Management: Manage incidents and support help desks for key contractors and subcontractors, including Cherry & White, Embark, and Ethernet Connect. Troubleshooting: Offer technical troubleshooting between various Parties and Sub-Contractors to ensure issue resolution. Collaboration: Work closely with multiple teams to deliver seamless service support. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV and let's start the conversation! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
03/10/2024
Project-based
Job Title: Service Desk Analyst Location: Dumbarton Contract Type: 6-month contract (Inside IR35) Work Mode: 5 days onsite Security Clearance: Active SC Clearance required Are you an experienced Service Desk Analyst with active SC Clearance? Join our client team in Dumbarton for an exciting opportunity! One of our clients is looking for a Service Desk Analyst to provide vital 1st line support, incident management, and troubleshooting within a secure environment. This role offers the chance to collaborate with various stakeholders and make a real impact on service delivery. Key Responsibilities: Knowledge Management: Develop and maintain Knowledge Articles to support the 1st line end-user support desk. 1st Line Support: Provide expert assistance to the 1st line desk, answering structured questions and resolving user issues. Incident Management: Manage incidents and support help desks for key contractors and subcontractors, including Cherry & White, Embark, and Ethernet Connect. Troubleshooting: Offer technical troubleshooting between various Parties and Sub-Contractors to ensure issue resolution. Collaboration: Work closely with multiple teams to deliver seamless service support. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV and let's start the conversation! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Role : End User Digital Employee Experience Manager Location : London - hybrid working Salary : £60,000 - 65,000 + bonus + benefits We have a great opportunity with one of our insurance clients looking for an End User Digital Employee Experience (DEX) Manager. Your role will be leading and improving Digital Employee Experience within the organisation, ensuring platforms are efficient, secure, and user-friendly. The objectives of the role include leading the team, implementing solutions and maintaining/improving patching and security levels. Key responsibilities : Team Leadership: Manage and mentor DEX/Platform Engineers, ensuring service quality, security, and resource utilisation. DEX Management: Use telemetry and sentiment insights to enhance technology performance, employee satisfaction, and productivity. Platform Management: Oversee platform selection, deployment, customization, and vendor relationships. Outcome Management: Ensure delivery of key technologies (SCCM, Citrix), handle app deployment, and oversee incident management. Operations & Admin: Collaborate with security teams, manage patching compliance, integrate DEX into employee feedback, and drive automation/AI for self-healing. Experience required: IT management experience and a background in end user compute roles. Proficient with enterprise-level End User technologies (hardware, software, applications). Experience managing End User Technology and Services for diverse user bases. Skilled in ITIL processes, ITSM tools (ideally ServiceNow), and DEX tools (ideally Nexthink). Strong communication skills and able to convey complex technical issues. Experience with automated systems, Service Management tools, and managing 3rd parties. Knowledge of SCCM, Windows, Active Directory, Citrix XenApp/XenDesktop, and cloud services. Expertise in security products, device security, desktop hardening and vulnerability patching. Data analytics, problem-solving, and understanding of commercial considerations. Nice to have : Experience in a regulated environment, ie financial services/insurance, etc. PowerShell Scripting for automation. If you're interested in learning more about this opportunity, please get in touch! Thank you.
03/10/2024
Full time
Role : End User Digital Employee Experience Manager Location : London - hybrid working Salary : £60,000 - 65,000 + bonus + benefits We have a great opportunity with one of our insurance clients looking for an End User Digital Employee Experience (DEX) Manager. Your role will be leading and improving Digital Employee Experience within the organisation, ensuring platforms are efficient, secure, and user-friendly. The objectives of the role include leading the team, implementing solutions and maintaining/improving patching and security levels. Key responsibilities : Team Leadership: Manage and mentor DEX/Platform Engineers, ensuring service quality, security, and resource utilisation. DEX Management: Use telemetry and sentiment insights to enhance technology performance, employee satisfaction, and productivity. Platform Management: Oversee platform selection, deployment, customization, and vendor relationships. Outcome Management: Ensure delivery of key technologies (SCCM, Citrix), handle app deployment, and oversee incident management. Operations & Admin: Collaborate with security teams, manage patching compliance, integrate DEX into employee feedback, and drive automation/AI for self-healing. Experience required: IT management experience and a background in end user compute roles. Proficient with enterprise-level End User technologies (hardware, software, applications). Experience managing End User Technology and Services for diverse user bases. Skilled in ITIL processes, ITSM tools (ideally ServiceNow), and DEX tools (ideally Nexthink). Strong communication skills and able to convey complex technical issues. Experience with automated systems, Service Management tools, and managing 3rd parties. Knowledge of SCCM, Windows, Active Directory, Citrix XenApp/XenDesktop, and cloud services. Expertise in security products, device security, desktop hardening and vulnerability patching. Data analytics, problem-solving, and understanding of commercial considerations. Nice to have : Experience in a regulated environment, ie financial services/insurance, etc. PowerShell Scripting for automation. If you're interested in learning more about this opportunity, please get in touch! Thank you.
OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent After-Sales Technical Delivery Manager. We deliver a range of services from IT Consultancy, Software Project Development and Application Support Services for our corporate Clients covering Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), and after a qualifying period the successful After-Sales Technical Delivery Manager will be able to contribute to the company's future vision and share in the profits. The After-Sales Technical Delivery Manager role will involve travelling to our UK offices in Horsham and Borehamwood, or travelling to Central London to meet/work with Clients and OCS team members. Key Requirements for the After-Sales Technical Delivery Manager role include: Minimum 5 years' Management Experience Minimum 3 years experience undertaking Lifecycle assignments in the areas of either Project Management or Business Analysis Experience of working in a technical delivery role Line management experience Excellent written and oral communication skills An engaging and personable attitude Experience of both managing and delivering services to Clients Strong leadership skills Team management and team development experience Ambitious and goal oriented. Our offer for the role of After-Sales Technical Delivery Manager: Salary between £55K -£65K, depending on experience. Variety of benefits (including Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit, joining the Employee Ownership Trust after a qualifying period, Flu jabs, health and wellbeing programme employee of the month and long service awards) Generous Holiday Allowance - increases based on the length of service Supportive and collaborative working environment Variety of work Career Development - Opportunity to progress, both in terms of skills and experience for the motivated and talented individual.
03/10/2024
Full time
OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent After-Sales Technical Delivery Manager. We deliver a range of services from IT Consultancy, Software Project Development and Application Support Services for our corporate Clients covering Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), and after a qualifying period the successful After-Sales Technical Delivery Manager will be able to contribute to the company's future vision and share in the profits. The After-Sales Technical Delivery Manager role will involve travelling to our UK offices in Horsham and Borehamwood, or travelling to Central London to meet/work with Clients and OCS team members. Key Requirements for the After-Sales Technical Delivery Manager role include: Minimum 5 years' Management Experience Minimum 3 years experience undertaking Lifecycle assignments in the areas of either Project Management or Business Analysis Experience of working in a technical delivery role Line management experience Excellent written and oral communication skills An engaging and personable attitude Experience of both managing and delivering services to Clients Strong leadership skills Team management and team development experience Ambitious and goal oriented. Our offer for the role of After-Sales Technical Delivery Manager: Salary between £55K -£65K, depending on experience. Variety of benefits (including Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit, joining the Employee Ownership Trust after a qualifying period, Flu jabs, health and wellbeing programme employee of the month and long service awards) Generous Holiday Allowance - increases based on the length of service Supportive and collaborative working environment Variety of work Career Development - Opportunity to progress, both in terms of skills and experience for the motivated and talented individual.
System Compliance Manager Seeking a Systems Compliance Manager to join our client on a salary of up to £60,000 , the Systems Compliance Manager will also receive a number of company benefits . The role hybrid reporting into the Dunstable, whilst visiting other UK sites when needed. Systems Compliance Manager will lead and develop a small team responsible for the, maintenance, monitoring, development and continual improvement of the Quality, Health and Safety and Environmental Management Systems. The Systems Compliance Manager and team will provide an efficient and effective systems compliance support service and will work closely with closely with other teams and shareholders in the business (UKI Sales, Service and Rental). The Systems Compliance Manager will aim to promote and ensure compliance to management systems, regulatory requirements and other standards, and to develop and continuously improve performance in all aspects of service delivery, while minimising risk, and maximising business opportunities. Key Duties and Responsibilities: To ensure compliance with applicable regulatory requirements for the UKI market. Undertake reviews for changes to or new regulations that may affect the business. Review and update the associated legal register with any applicable changes Review and amend management system procedures associated with any changes to the regulations to ensure compliance. Take an active role in the HSE committee and work with internal stakeholders to provide support and guidance and pro-actively promote engagement, participation and ownership to drive continual HSE performance improvements Knowledge/Skills/Experience: Degree or Diploma in Occupational H&S and/or Environmental Health Sound working knowledge of Quality, Health and Safety and Environmental standard and relevant legislation. Working knowledge and experience of ISO management systems, specifically ISO 9001, 14001 and 45001 Experience working within a SHEQ/Compliance environment Experience in managing a team Trained lead auditor with varied auditing experience Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
03/10/2024
Full time
System Compliance Manager Seeking a Systems Compliance Manager to join our client on a salary of up to £60,000 , the Systems Compliance Manager will also receive a number of company benefits . The role hybrid reporting into the Dunstable, whilst visiting other UK sites when needed. Systems Compliance Manager will lead and develop a small team responsible for the, maintenance, monitoring, development and continual improvement of the Quality, Health and Safety and Environmental Management Systems. The Systems Compliance Manager and team will provide an efficient and effective systems compliance support service and will work closely with closely with other teams and shareholders in the business (UKI Sales, Service and Rental). The Systems Compliance Manager will aim to promote and ensure compliance to management systems, regulatory requirements and other standards, and to develop and continuously improve performance in all aspects of service delivery, while minimising risk, and maximising business opportunities. Key Duties and Responsibilities: To ensure compliance with applicable regulatory requirements for the UKI market. Undertake reviews for changes to or new regulations that may affect the business. Review and update the associated legal register with any applicable changes Review and amend management system procedures associated with any changes to the regulations to ensure compliance. Take an active role in the HSE committee and work with internal stakeholders to provide support and guidance and pro-actively promote engagement, participation and ownership to drive continual HSE performance improvements Knowledge/Skills/Experience: Degree or Diploma in Occupational H&S and/or Environmental Health Sound working knowledge of Quality, Health and Safety and Environmental standard and relevant legislation. Working knowledge and experience of ISO management systems, specifically ISO 9001, 14001 and 45001 Experience working within a SHEQ/Compliance environment Experience in managing a team Trained lead auditor with varied auditing experience Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud/Kubernetes Engineering. This director will be leading a team of 8 engineers, and they will be focused on AWS cloud, Kubernetes, containerization, and automation. This Director needs to be able to incorporate applications into the cloud/Kubernetes. This director needs to be technical and grew up very hands on technically. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. you'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. you'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
03/10/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud/Kubernetes Engineering. This director will be leading a team of 8 engineers, and they will be focused on AWS cloud, Kubernetes, containerization, and automation. This Director needs to be able to incorporate applications into the cloud/Kubernetes. This director needs to be technical and grew up very hands on technically. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. you'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. you'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
NO SPONSORSHIP TECHNICAL PROGRAM MANAGER SALARY: $85K - $100K BASE FLEX, 30% INCENTIVE ($120K - $140K PACKAGE) LOCATION: NAPERVILLE, IL 4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE, Looking for a candidate that has been technical at one time earlier in their career and is now mostly doing program management and client facing engagement projects. You will be accountable for delivery. Looking for climbers on their way up. This is B2C retail E-commerce focused client facing can drive project 10 years program management in IT services driving retail project software implementation system integration. presentation familiarity with commerce platforms commerce tools Adobe commerce cloud platforms devops agile waterfall As a Technical Program Manager you will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. You will act as a liaison between the delivery teams and the clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts. Key Responsibilities: Project Delivery & Governance: Client Relationship Management: Performance Tracking & Reporting: Required Skills & Qualifications: Education: Bachelor's degree Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Ability to manage complex, multi-phase projects in fast-paced environments. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Strong organizational, problem-solving, and decision-making skills. Preferred Skills: Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience managing cross-functional, geographically dispersed teams. Experience with Agile and Waterfall project management methodologies. This role is ideal for someone who is client-focused, technically adept, and looking for an opportunity to grow accounts while ensuring project delivery excellence
03/10/2024
Full time
NO SPONSORSHIP TECHNICAL PROGRAM MANAGER SALARY: $85K - $100K BASE FLEX, 30% INCENTIVE ($120K - $140K PACKAGE) LOCATION: NAPERVILLE, IL 4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE, Looking for a candidate that has been technical at one time earlier in their career and is now mostly doing program management and client facing engagement projects. You will be accountable for delivery. Looking for climbers on their way up. This is B2C retail E-commerce focused client facing can drive project 10 years program management in IT services driving retail project software implementation system integration. presentation familiarity with commerce platforms commerce tools Adobe commerce cloud platforms devops agile waterfall As a Technical Program Manager you will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. You will act as a liaison between the delivery teams and the clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts. Key Responsibilities: Project Delivery & Governance: Client Relationship Management: Performance Tracking & Reporting: Required Skills & Qualifications: Education: Bachelor's degree Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Ability to manage complex, multi-phase projects in fast-paced environments. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Strong organizational, problem-solving, and decision-making skills. Preferred Skills: Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience managing cross-functional, geographically dispersed teams. Experience with Agile and Waterfall project management methodologies. This role is ideal for someone who is client-focused, technically adept, and looking for an opportunity to grow accounts while ensuring project delivery excellence