Applications Support Analyst - Bournemouth - Onsite - circa £40,000 plus package As an Applications Support Analyst, you will provide in-house systems administration, analytical support, and service desk response for operational applications hosted by our client. This is an excellent opportunity for a methodical, proactive, and analytical applications specialist with experience in supporting and advising businesses on how to develop and maximise their system capabilities. Responsibilities: Collaborate within a team to handle the initial build, ongoing configuration, testing, troubleshooting, and implementation of IT systems, applications, and projects. Lead system upgrades, including preparing upgrade schedules and managing User Acceptance Testing (UAT) to completion. Proactively maintain system integrity, data accuracy, and compliance. Support future system integrations for assigned applications. Create and maintain technical documentation and procedures. Assist the business with system reporting and daily system operations. Resolve service desk tickets for assigned applications, documenting resolutions and actions taken. Escalate and manage service tickets with relevant third-party suppliers when necessary. Experience required: Confident systems administrator with the ability to work within a collaborative team environment while managing your workload and responsibilities. Knowledge of COINS or similar ERP systems such as Premier Construction Software, Sage 300 Construction and Real Estate. Excellent problem-solving and investigative skills, with an appreciation for creating detailed documentation. Applications Support Analyst - Bournemouth - Onsite - circa £40,000 plus package
26/07/2024
Full time
Applications Support Analyst - Bournemouth - Onsite - circa £40,000 plus package As an Applications Support Analyst, you will provide in-house systems administration, analytical support, and service desk response for operational applications hosted by our client. This is an excellent opportunity for a methodical, proactive, and analytical applications specialist with experience in supporting and advising businesses on how to develop and maximise their system capabilities. Responsibilities: Collaborate within a team to handle the initial build, ongoing configuration, testing, troubleshooting, and implementation of IT systems, applications, and projects. Lead system upgrades, including preparing upgrade schedules and managing User Acceptance Testing (UAT) to completion. Proactively maintain system integrity, data accuracy, and compliance. Support future system integrations for assigned applications. Create and maintain technical documentation and procedures. Assist the business with system reporting and daily system operations. Resolve service desk tickets for assigned applications, documenting resolutions and actions taken. Escalate and manage service tickets with relevant third-party suppliers when necessary. Experience required: Confident systems administrator with the ability to work within a collaborative team environment while managing your workload and responsibilities. Knowledge of COINS or similar ERP systems such as Premier Construction Software, Sage 300 Construction and Real Estate. Excellent problem-solving and investigative skills, with an appreciation for creating detailed documentation. Applications Support Analyst - Bournemouth - Onsite - circa £40,000 plus package
Italian Service Desk Analyst Initial 6 month contract Hybrid; 2 days per week onsite Inside IR35 My client are currently on the hunt for experienced Italian Speaking Service Desk Analyst to join an existing and growing team. This opportunity requires 2 days on site per week, on an initial 6 month contract with long term opportunity. The successful individual will have experience working in a fast pace environment and will be responsible for answering questions and resolving problem for clients either in person, via telephone or a remote location. (Technical assistance) Customer Service Troubleshooting Application Support Bilingual (English/Italian) If you are immediately available or working up to a 4 week notice please don't hesitate to apply. Job Title: Italian Service Desk Analyst Location: Livingston, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
26/07/2024
Project-based
Italian Service Desk Analyst Initial 6 month contract Hybrid; 2 days per week onsite Inside IR35 My client are currently on the hunt for experienced Italian Speaking Service Desk Analyst to join an existing and growing team. This opportunity requires 2 days on site per week, on an initial 6 month contract with long term opportunity. The successful individual will have experience working in a fast pace environment and will be responsible for answering questions and resolving problem for clients either in person, via telephone or a remote location. (Technical assistance) Customer Service Troubleshooting Application Support Bilingual (English/Italian) If you are immediately available or working up to a 4 week notice please don't hesitate to apply. Job Title: Italian Service Desk Analyst Location: Livingston, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
German Service Desk Analyst -Chester Prestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in English required as well as fluency in German Assist users who contact the Service Desk via Web Channel, Phone and Chat Troubleshoot the user' issues and resolve where possible Appropriately log and document incidents using ServiceNOW Complete all related administrative duties Adhere to all Standard Operating Procedures and Processes Essential Previous experience of working in a Service desk/customer service environment Delivery of helpdesk/service desk support Working with and troubleshooting M365 and MS TEAMS Previous experience in a customer facing role Previous experience of working with ServiceNOW or any other incident logging system/helpful Rota system: 7am- 3pm/8am- 4pm/9am-5pm/10am-6opm. 50% onsite work, must be able to commute to office Solid communication skills. Fluency in English and German Click apply now to be considered for the German Service Desk Analyst - Chester role
25/07/2024
Project-based
German Service Desk Analyst -Chester Prestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in English required as well as fluency in German Assist users who contact the Service Desk via Web Channel, Phone and Chat Troubleshoot the user' issues and resolve where possible Appropriately log and document incidents using ServiceNOW Complete all related administrative duties Adhere to all Standard Operating Procedures and Processes Essential Previous experience of working in a Service desk/customer service environment Delivery of helpdesk/service desk support Working with and troubleshooting M365 and MS TEAMS Previous experience in a customer facing role Previous experience of working with ServiceNOW or any other incident logging system/helpful Rota system: 7am- 3pm/8am- 4pm/9am-5pm/10am-6opm. 50% onsite work, must be able to commute to office Solid communication skills. Fluency in English and German Click apply now to be considered for the German Service Desk Analyst - Chester role
Senior Attack Surface Reduction Analyst, Manager Grade, is required for this financial based in Buckinghamshire. You will be experienced in vulnerability management tools and their implementation, vulnerability risk management as well as an eye for detail and structure but this is next level VM. This is Attack Surface Reduction and someone that is keen to stay in VM specifically, would not be best fit. You will play a critical role in proactively identifying and mitigating potential unauthorized access, data breaches, and other security incidents. £75 - 95,000 + Excellent Financial Benefits + Bonus Hybrid working. Buckinghamshire based x3 days a week, x2 remote working available. You will have an Infrastructure background, which might include Sys Admin, Service Desk, Infra Engineering then moved in to the Vulnerability Management arena and now wants to focus more widely, specifically in Attack Surface Reduction. This role requires solid communication skills, where you could be liaising at all levels, including the CISO. You will: Manage Deliverables which are closely coordinated with and integrated across all UK CISO functions for strategy development, continuous learning and awareness, reporting, innovation, service development and business/3rd party engagement. Delivering solutions to reduce the attach surface of UK assets from analysis of cyber metrics. Reporting of detailed findings, exploitation procedures and mitigation techniques and to effectively communicate with stakeholders. Ensuring continuous operations for core capabilities: threat identification and monitoring, vulnerability life cycle, critical vulnerability triage, risk reporting, and consultation on mitigation. Analysing cyber metrics to identify, prioritise and remediate root cause to reduce attach surface. You will bring: Experience in application vulnerability assessment and management, able to accurately assess the potential impacts of security flaws and involve technical teams accordingly. Understanding vulnerability analysis in the context of the most common infrastructure models (on-prem DC infrastructure & DMZ, cloud IaaS/PaaS, Enterprise SaaS.) Knowledge of common vulnerabilities and exposures (CVEs), common attack vectors, and security best practices. Ability to design and execute scenario-based tests tailored to the firm's infrastructure and practices. Project management (technical) experience preferably within cyber security.
25/07/2024
Full time
Senior Attack Surface Reduction Analyst, Manager Grade, is required for this financial based in Buckinghamshire. You will be experienced in vulnerability management tools and their implementation, vulnerability risk management as well as an eye for detail and structure but this is next level VM. This is Attack Surface Reduction and someone that is keen to stay in VM specifically, would not be best fit. You will play a critical role in proactively identifying and mitigating potential unauthorized access, data breaches, and other security incidents. £75 - 95,000 + Excellent Financial Benefits + Bonus Hybrid working. Buckinghamshire based x3 days a week, x2 remote working available. You will have an Infrastructure background, which might include Sys Admin, Service Desk, Infra Engineering then moved in to the Vulnerability Management arena and now wants to focus more widely, specifically in Attack Surface Reduction. This role requires solid communication skills, where you could be liaising at all levels, including the CISO. You will: Manage Deliverables which are closely coordinated with and integrated across all UK CISO functions for strategy development, continuous learning and awareness, reporting, innovation, service development and business/3rd party engagement. Delivering solutions to reduce the attach surface of UK assets from analysis of cyber metrics. Reporting of detailed findings, exploitation procedures and mitigation techniques and to effectively communicate with stakeholders. Ensuring continuous operations for core capabilities: threat identification and monitoring, vulnerability life cycle, critical vulnerability triage, risk reporting, and consultation on mitigation. Analysing cyber metrics to identify, prioritise and remediate root cause to reduce attach surface. You will bring: Experience in application vulnerability assessment and management, able to accurately assess the potential impacts of security flaws and involve technical teams accordingly. Understanding vulnerability analysis in the context of the most common infrastructure models (on-prem DC infrastructure & DMZ, cloud IaaS/PaaS, Enterprise SaaS.) Knowledge of common vulnerabilities and exposures (CVEs), common attack vectors, and security best practices. Ability to design and execute scenario-based tests tailored to the firm's infrastructure and practices. Project management (technical) experience preferably within cyber security.
IT Helpdesk Analyst (Italian Speaking) - £130 a day (Inside IR35) - 3 Month Initial Contract - Hybrid Working: WFH and Livingston based office two days a week) - Telecommunications Organisation Job Description: Harvey Nash's client is looking for an Italian speaking Helpdesk analyst. You will have excellent communication in both written and verbal forms. Assisting with password reset process and advising workers on how to manage this themselves, if able to do so. The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Location: WFH and twice a week work from the Livingston office (a free shuttle from the train station and free parking is provided) Job Responsibilities Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity May install software or perform hardware testing remotely Enter commands and observe system functioning to verify correct operations and detect errors Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Essential Skills: You must demonstrate both excellent customer service and communication skills. Ability to speak Italian to conversational/professional level Qualifications: Desirable: Associate's degree in computer related field or equivalent training, and knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software. However, any prior customer facing experience would suffice as training is provided. Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage one's time. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
23/07/2024
Project-based
IT Helpdesk Analyst (Italian Speaking) - £130 a day (Inside IR35) - 3 Month Initial Contract - Hybrid Working: WFH and Livingston based office two days a week) - Telecommunications Organisation Job Description: Harvey Nash's client is looking for an Italian speaking Helpdesk analyst. You will have excellent communication in both written and verbal forms. Assisting with password reset process and advising workers on how to manage this themselves, if able to do so. The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Location: WFH and twice a week work from the Livingston office (a free shuttle from the train station and free parking is provided) Job Responsibilities Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity May install software or perform hardware testing remotely Enter commands and observe system functioning to verify correct operations and detect errors Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Essential Skills: You must demonstrate both excellent customer service and communication skills. Ability to speak Italian to conversational/professional level Qualifications: Desirable: Associate's degree in computer related field or equivalent training, and knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software. However, any prior customer facing experience would suffice as training is provided. Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage one's time. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
1st Line Helpdesk Analyst- Full Time Glasgow - 2 days onsite Until end of March 2025 Inside IR35 £110 per day The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging. As a Customer Servicing Executive, you will support the attraction and retention of high value customers by fulfilling servicing requests. You will also support the company's internal colleagues and relationship teams, with technical servicing across transnational banking products and digital services. Key Responsibilities: Experience of working with internal and external stakeholders, with an ability to fulfil requests in a timely manner, taking ownership to drive customer outcomes. Supporting bulk of support calls for new devices Technical support Phone email chatbot support Understanding of Commercial & Corporate clients including structure, ownership, and different entities (Limited Co, LLP, Charities, Sole Trader etc.) Knowledge of our Corporate Client's digital needs and understanding the importance of a digital first culture within the team. Ability to achieve KPIs aligned to delivering a customer experience second to none. Adheres to Risk and Control procedures, policies, and processes, including TCF compliance regulatory guidelines. Skills: Customer Service skills essential Strong communication skills Solid customer service experience Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
22/07/2024
Project-based
1st Line Helpdesk Analyst- Full Time Glasgow - 2 days onsite Until end of March 2025 Inside IR35 £110 per day The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging. As a Customer Servicing Executive, you will support the attraction and retention of high value customers by fulfilling servicing requests. You will also support the company's internal colleagues and relationship teams, with technical servicing across transnational banking products and digital services. Key Responsibilities: Experience of working with internal and external stakeholders, with an ability to fulfil requests in a timely manner, taking ownership to drive customer outcomes. Supporting bulk of support calls for new devices Technical support Phone email chatbot support Understanding of Commercial & Corporate clients including structure, ownership, and different entities (Limited Co, LLP, Charities, Sole Trader etc.) Knowledge of our Corporate Client's digital needs and understanding the importance of a digital first culture within the team. Ability to achieve KPIs aligned to delivering a customer experience second to none. Adheres to Risk and Control procedures, policies, and processes, including TCF compliance regulatory guidelines. Skills: Customer Service skills essential Strong communication skills Solid customer service experience Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.