Applications Support Analyst - Bournemouth - Onsite - circa £40,000 plus package As an Applications Support Analyst, you will provide in-house systems administration, analytical support, and service desk response for operational applications hosted by our client. This is an excellent opportunity for a methodical, proactive, and analytical applications specialist with experience in supporting and advising businesses on how to develop and maximise their system capabilities. Responsibilities: Collaborate within a team to handle the initial build, ongoing configuration, testing, troubleshooting, and implementation of IT systems, applications, and projects. Lead system upgrades, including preparing upgrade schedules and managing User Acceptance Testing (UAT) to completion. Proactively maintain system integrity, data accuracy, and compliance. Support future system integrations for assigned applications. Create and maintain technical documentation and procedures. Assist the business with system reporting and daily system operations. Resolve service desk tickets for assigned applications, documenting resolutions and actions taken. Escalate and manage service tickets with relevant third-party suppliers when necessary. Experience required: Confident systems administrator with the ability to work within a collaborative team environment while managing your workload and responsibilities. Knowledge of COINS or similar ERP systems such as Premier Construction Software, Sage 300 Construction and Real Estate. Excellent problem-solving and investigative skills, with an appreciation for creating detailed documentation. Applications Support Analyst - Bournemouth - Onsite - circa £40,000 plus package
26/07/2024
Full time
Applications Support Analyst - Bournemouth - Onsite - circa £40,000 plus package As an Applications Support Analyst, you will provide in-house systems administration, analytical support, and service desk response for operational applications hosted by our client. This is an excellent opportunity for a methodical, proactive, and analytical applications specialist with experience in supporting and advising businesses on how to develop and maximise their system capabilities. Responsibilities: Collaborate within a team to handle the initial build, ongoing configuration, testing, troubleshooting, and implementation of IT systems, applications, and projects. Lead system upgrades, including preparing upgrade schedules and managing User Acceptance Testing (UAT) to completion. Proactively maintain system integrity, data accuracy, and compliance. Support future system integrations for assigned applications. Create and maintain technical documentation and procedures. Assist the business with system reporting and daily system operations. Resolve service desk tickets for assigned applications, documenting resolutions and actions taken. Escalate and manage service tickets with relevant third-party suppliers when necessary. Experience required: Confident systems administrator with the ability to work within a collaborative team environment while managing your workload and responsibilities. Knowledge of COINS or similar ERP systems such as Premier Construction Software, Sage 300 Construction and Real Estate. Excellent problem-solving and investigative skills, with an appreciation for creating detailed documentation. Applications Support Analyst - Bournemouth - Onsite - circa £40,000 plus package
Spectrum IT Recruitment (South) Ltd
Gateshead, Tyne And Wear
Systems Administrator required to provide expert technical support to the deployment and ongoing maintenance of new and existing technical solutions. Working closely with both local and centralised support teams, this role will be pivotal in the timely delivery of technical integration and analytical support to the customer and end users, ensuring project timescales and SLAs always meet contractual compliance. What qualifications, experience and skills are we looking for? High Level knowledge of Windows Server and SQL Querying Experience with Linux operating systems Knowledge and skills supporting and deploying packaged applications & XML messaging systems Understanding of working in secure environments Proven analytical and investigating skills in troubleshooting software, as well as possessing high attention to detail Experience in identifying underlying issues and trends in technical systems through appropriate interaction with end users Experience in 3rd line IT support and have ability to analyse a given problem, diagnose it, fix it and find its root cause Experience in supporting high availability environments, preferably in a Business-to-Business environment Desirable Skills Knowledge of SSL Certificates, network infrastructure and virtual server platforms Knowledge of any MariaDB, ElasticSearch, Ansible, Docker, Kubernetes containerisation. Educated to Degree level or equivalent technical standard ITIL R3 Foundation and/or experience of working in an ITIL, Incident, Problem and Change Management environment Responsibilities Liaise with 3rd party suppliers, shippers, importers, customs etc (ie users of the system) in the scope, configuration, integration and on boarding processes to ensure smooth project delivery and issue resolution. Provide expert application support for bespoke solutions, ensuring adherence to incident and problem SLAs via the service management tool. Escalate issues accordingly to line manager, ensuring all impacted parties are kept informed of progress as appropriate. Contribute to Problem resolution through identification of recurring issues and liaising with local and central support teams where necessary. Responsible for all aspects of application administration and maintenance. Respond to security issues identified using the SIEM tool set and other monitoring and logging tools. Provide application technical expertise for the implementation of changes to the existing infrastructure in a controlled manner, working to best practice methodologies to fulfil new or upgrade requirements of the Application Systems. Provide ad-hoc training and guidance to colleagues within the wider customer care team where appropriate. Clearly define defects identified within the production environment, with the ability to express these to support (internal or external) to expedite issue resolution. Manage application deployment activities in line with agreed process and best practice Provide first-line troubleshooting during Infrastructure fault diagnosis, liaising with expert infrastructure teams or third party (vendor) support when required. Responsible for the documentation and deployment of system and application change requests in accordance with formalised change management procedures. Contribute to testing and support of proposed application changes throughout the change life cycle. Responsible for keeping existing documentation relevant and up to date and for producing formal documentation to accompany a piece of work. You will be part of the Major Incident Response Team when it is called upon, requiring flexibility within working hours when necessary and providing out of hours on-call support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
26/07/2024
Full time
Systems Administrator required to provide expert technical support to the deployment and ongoing maintenance of new and existing technical solutions. Working closely with both local and centralised support teams, this role will be pivotal in the timely delivery of technical integration and analytical support to the customer and end users, ensuring project timescales and SLAs always meet contractual compliance. What qualifications, experience and skills are we looking for? High Level knowledge of Windows Server and SQL Querying Experience with Linux operating systems Knowledge and skills supporting and deploying packaged applications & XML messaging systems Understanding of working in secure environments Proven analytical and investigating skills in troubleshooting software, as well as possessing high attention to detail Experience in identifying underlying issues and trends in technical systems through appropriate interaction with end users Experience in 3rd line IT support and have ability to analyse a given problem, diagnose it, fix it and find its root cause Experience in supporting high availability environments, preferably in a Business-to-Business environment Desirable Skills Knowledge of SSL Certificates, network infrastructure and virtual server platforms Knowledge of any MariaDB, ElasticSearch, Ansible, Docker, Kubernetes containerisation. Educated to Degree level or equivalent technical standard ITIL R3 Foundation and/or experience of working in an ITIL, Incident, Problem and Change Management environment Responsibilities Liaise with 3rd party suppliers, shippers, importers, customs etc (ie users of the system) in the scope, configuration, integration and on boarding processes to ensure smooth project delivery and issue resolution. Provide expert application support for bespoke solutions, ensuring adherence to incident and problem SLAs via the service management tool. Escalate issues accordingly to line manager, ensuring all impacted parties are kept informed of progress as appropriate. Contribute to Problem resolution through identification of recurring issues and liaising with local and central support teams where necessary. Responsible for all aspects of application administration and maintenance. Respond to security issues identified using the SIEM tool set and other monitoring and logging tools. Provide application technical expertise for the implementation of changes to the existing infrastructure in a controlled manner, working to best practice methodologies to fulfil new or upgrade requirements of the Application Systems. Provide ad-hoc training and guidance to colleagues within the wider customer care team where appropriate. Clearly define defects identified within the production environment, with the ability to express these to support (internal or external) to expedite issue resolution. Manage application deployment activities in line with agreed process and best practice Provide first-line troubleshooting during Infrastructure fault diagnosis, liaising with expert infrastructure teams or third party (vendor) support when required. Responsible for the documentation and deployment of system and application change requests in accordance with formalised change management procedures. Contribute to testing and support of proposed application changes throughout the change life cycle. Responsible for keeping existing documentation relevant and up to date and for producing formal documentation to accompany a piece of work. You will be part of the Major Incident Response Team when it is called upon, requiring flexibility within working hours when necessary and providing out of hours on-call support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
23/07/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
23/07/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified