A leading European Commodity Trading firm is looking for a Senior Application Support Analyst to provide support of both in-house and vendor supplied applications in their Front Office. This role will support traders while working closely with their core functions area. Responsibilities: Experience of a Trading-based service delivery environment. Diagnose and resolve day-to-day live system incidents across a range of systems. Take ownership of Major Incident management Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools Skills/Experience Front Office App Support - ideally Commodities Experience working with traders and other Front Office users SQL DB (SQL Server Management Studio and Oracle PL/SQL) Azure experience PowerShell or Python SQL Kubernetes Trayport Joule My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.
09/05/2025
Full time
A leading European Commodity Trading firm is looking for a Senior Application Support Analyst to provide support of both in-house and vendor supplied applications in their Front Office. This role will support traders while working closely with their core functions area. Responsibilities: Experience of a Trading-based service delivery environment. Diagnose and resolve day-to-day live system incidents across a range of systems. Take ownership of Major Incident management Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools Skills/Experience Front Office App Support - ideally Commodities Experience working with traders and other Front Office users SQL DB (SQL Server Management Studio and Oracle PL/SQL) Azure experience PowerShell or Python SQL Kubernetes Trayport Joule My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.
Head of Dynamics 365 Permanent - Salary up to £100,000 + Bonus + Benefits Location: Gloucestershire - Hybrid working - 1-2 days a week An exciting opportunity has arisen for an experienced Head of Dynamics 365 to join a forward-thinking organisation based in Gloucester. This senior leadership role is responsible for overseeing the design, implementation, and optimisation of Microsoft Dynamics 365 solutions, ensuring alignment with strategic business goals. You'll lead a talented team of developers, architects, and analysts while collaborating with stakeholders across technical and non-technical areas to deliver a best-in-class Dynamics 365 platform within an Azure cloud environment. Key Responsibilities Define and deliver the strategic roadmap for Dynamics 365 in line with business objectives Lead and mentor a multidisciplinary technical team to drive performance and innovation Oversee the design, development, and deployment of scalable D365 solutions Work closely with stakeholders to gather requirements and translate them into effective technical solutions Optimise application performance and ensure compliance with industry standards and security protocols Champion best practices in integration, data management, DevOps, and agile delivery Manage platform costs, including licensing and storage, within the Azure environment Skills and Experience Required Extensive experience with Microsoft Dynamics 365 and Azure cloud services Strong leadership skills with a proven ability to manage high-performing technical teams Experience in enterprise integration, data management, CI/CD pipelines, and test automation Proficiency in developing and enforcing technical standards and coding best practices Excellent communication skills, with the ability to bridge the gap between technical and non-technical stakeholders Familiarity with scaled agile frameworks and continuous delivery practices Experience in the financial services or insurance sector is a plus but not essential Strong project management and problem-solving skills If you would like to apply or for more information, please apply with a copy of your CV or email: (see below)
09/05/2025
Full time
Head of Dynamics 365 Permanent - Salary up to £100,000 + Bonus + Benefits Location: Gloucestershire - Hybrid working - 1-2 days a week An exciting opportunity has arisen for an experienced Head of Dynamics 365 to join a forward-thinking organisation based in Gloucester. This senior leadership role is responsible for overseeing the design, implementation, and optimisation of Microsoft Dynamics 365 solutions, ensuring alignment with strategic business goals. You'll lead a talented team of developers, architects, and analysts while collaborating with stakeholders across technical and non-technical areas to deliver a best-in-class Dynamics 365 platform within an Azure cloud environment. Key Responsibilities Define and deliver the strategic roadmap for Dynamics 365 in line with business objectives Lead and mentor a multidisciplinary technical team to drive performance and innovation Oversee the design, development, and deployment of scalable D365 solutions Work closely with stakeholders to gather requirements and translate them into effective technical solutions Optimise application performance and ensure compliance with industry standards and security protocols Champion best practices in integration, data management, DevOps, and agile delivery Manage platform costs, including licensing and storage, within the Azure environment Skills and Experience Required Extensive experience with Microsoft Dynamics 365 and Azure cloud services Strong leadership skills with a proven ability to manage high-performing technical teams Experience in enterprise integration, data management, CI/CD pipelines, and test automation Proficiency in developing and enforcing technical standards and coding best practices Excellent communication skills, with the ability to bridge the gap between technical and non-technical stakeholders Familiarity with scaled agile frameworks and continuous delivery practices Experience in the financial services or insurance sector is a plus but not essential Strong project management and problem-solving skills If you would like to apply or for more information, please apply with a copy of your CV or email: (see below)
GCP Senior Data Modeller/Business Architect/GCP Data Analyst/SME Our client, a leading global supplier for IT services, requires experienced GCP Senior Data Modeller/Business Architect/ and GCP Data Analyst/SME to be based in their client's offices in London or Edinburgh , UK. This is a hybrid role, and you may be able to work some days remotely. This is a 6 month temporary contract, to start ASAP. Day rate: Competitive Market rate. The client is looking for: An experienced Data Modeller to help shape migration/reimagining of on-prem applications and Data Models into GCP Data Products An experienced Data Analyst to analyse the existing Database or Data Warehouse jobs and work with Data Modeler in designing the Data Products on GCP Key Responsibilities: GCP Senior Data Modeller/Business Architect: Drive and ensure that data modelling aspects of solution design meet the business requirements Create conceptual data models and align to Enterprise Data Model Create logical data models and schemas Create physical data models and schemas that support performance and access requirements Define the mappings between physical and logical data models Help the designed Data Models take through the governance process Register the GCP Data Products in Collibra GCP Data Analyst/SME: Back trace the Database or Data Warehouse jobs and prepare STTM (Source-To-Target Mapping) sheets Identify the source and downstream systems corresponding to system in scope of migration/re-imagination Identify the data ingestion and data consumption patterns and define the target state requirements Help the Data Modeler in designing Enterprise Data Products Key Requirements: Knowledge in ER Studio Knowledge of Google Cloud Platform (including components such as GCS buckets, BigQuery, Kafka etc) Knowledge of enterprise data modelling techniques such as de-normalised views, star schemas etc Knowledge of Data de-normalization and normalization techniques Knowledge in Advanced SQL, SSIS packages, Python and Shell Scripting Should understand the Data Model terminology (Conceptual Data Model, Logical Data Model, Physical Data Model) Experience in Agile Methodology Client facing and team member skills Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
09/05/2025
Project-based
GCP Senior Data Modeller/Business Architect/GCP Data Analyst/SME Our client, a leading global supplier for IT services, requires experienced GCP Senior Data Modeller/Business Architect/ and GCP Data Analyst/SME to be based in their client's offices in London or Edinburgh , UK. This is a hybrid role, and you may be able to work some days remotely. This is a 6 month temporary contract, to start ASAP. Day rate: Competitive Market rate. The client is looking for: An experienced Data Modeller to help shape migration/reimagining of on-prem applications and Data Models into GCP Data Products An experienced Data Analyst to analyse the existing Database or Data Warehouse jobs and work with Data Modeler in designing the Data Products on GCP Key Responsibilities: GCP Senior Data Modeller/Business Architect: Drive and ensure that data modelling aspects of solution design meet the business requirements Create conceptual data models and align to Enterprise Data Model Create logical data models and schemas Create physical data models and schemas that support performance and access requirements Define the mappings between physical and logical data models Help the designed Data Models take through the governance process Register the GCP Data Products in Collibra GCP Data Analyst/SME: Back trace the Database or Data Warehouse jobs and prepare STTM (Source-To-Target Mapping) sheets Identify the source and downstream systems corresponding to system in scope of migration/re-imagination Identify the data ingestion and data consumption patterns and define the target state requirements Help the Data Modeler in designing Enterprise Data Products Key Requirements: Knowledge in ER Studio Knowledge of Google Cloud Platform (including components such as GCS buckets, BigQuery, Kafka etc) Knowledge of enterprise data modelling techniques such as de-normalised views, star schemas etc Knowledge of Data de-normalization and normalization techniques Knowledge in Advanced SQL, SSIS packages, Python and Shell Scripting Should understand the Data Model terminology (Conceptual Data Model, Logical Data Model, Physical Data Model) Experience in Agile Methodology Client facing and team member skills Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
Junior Solution Architect - Power Platform/Data Governance Stoke - x3/4 days per week onsite £45,000 P/A (Sponsorship is not provided for this opportunity) Our customer is seeking an ambitious Junior Solution Architect to join their team, focusing on data governance and leveraging the Microsoft Power Platform. This role is ideal for professionals with a background in development or analysis, eager to transition into solution architecture and expand their expertise in Power Platform technologies. Key Responsibilities: Solution Design & Implementation: Collaborate with senior architects and stakeholders to design and implement scalable Power Platform solutions that align with business objectives. Data Governance Strategy: Assist in developing and enforcing data governance frameworks, ensuring data quality, security, and compliance across the organisation. Technical Development: Contribute to the development and customisation of Power Apps, Power Automate workflows, and Power BI reports, adhering to best practices. Integration: Support the integration of Power Platform solutions with other systems and applications, such as SharePoint, Dynamics 365, and Azure services. Continuous Learning: Stay up-to-date with the latest Power Platform features and best practices, applying new knowledge to enhance solution delivery. Documentation & Support: Assist in creating and maintaining comprehensive documentation, including solution architecture, design, and user guides. Provide support to end-users and client teams to ensure successful adoption of Power Platform solutions. Ideal Candidate Profile: Background: Experience as a Junior Developer or Analyst, with a strong foundation in software development or data analysis. Technical Skills: Familiarity with Power Platform components (Power Apps, Power Automate, Power BI) and integration capabilities. Proficiency in programming languages such as JavaScript, C#, or Python is advantageous. Adaptability: Demonstrated ability to learn new technologies quickly and apply them effectively in a business context. Communication: Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders. Certifications: Relevant certifications in Power Platform or related Microsoft technologies are a plus. Why you should apply: Career Development: Opportunity to transition into a Solution Architect role, with support for professional growth and skill development. Innovative Environment: Work with cutting-edge technologies and contribute to impactful data governance projects. Collaborative Culture: Be part of a dynamic team that values innovation, collaboration, and continuous learning. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
09/05/2025
Full time
Junior Solution Architect - Power Platform/Data Governance Stoke - x3/4 days per week onsite £45,000 P/A (Sponsorship is not provided for this opportunity) Our customer is seeking an ambitious Junior Solution Architect to join their team, focusing on data governance and leveraging the Microsoft Power Platform. This role is ideal for professionals with a background in development or analysis, eager to transition into solution architecture and expand their expertise in Power Platform technologies. Key Responsibilities: Solution Design & Implementation: Collaborate with senior architects and stakeholders to design and implement scalable Power Platform solutions that align with business objectives. Data Governance Strategy: Assist in developing and enforcing data governance frameworks, ensuring data quality, security, and compliance across the organisation. Technical Development: Contribute to the development and customisation of Power Apps, Power Automate workflows, and Power BI reports, adhering to best practices. Integration: Support the integration of Power Platform solutions with other systems and applications, such as SharePoint, Dynamics 365, and Azure services. Continuous Learning: Stay up-to-date with the latest Power Platform features and best practices, applying new knowledge to enhance solution delivery. Documentation & Support: Assist in creating and maintaining comprehensive documentation, including solution architecture, design, and user guides. Provide support to end-users and client teams to ensure successful adoption of Power Platform solutions. Ideal Candidate Profile: Background: Experience as a Junior Developer or Analyst, with a strong foundation in software development or data analysis. Technical Skills: Familiarity with Power Platform components (Power Apps, Power Automate, Power BI) and integration capabilities. Proficiency in programming languages such as JavaScript, C#, or Python is advantageous. Adaptability: Demonstrated ability to learn new technologies quickly and apply them effectively in a business context. Communication: Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders. Certifications: Relevant certifications in Power Platform or related Microsoft technologies are a plus. Why you should apply: Career Development: Opportunity to transition into a Solution Architect role, with support for professional growth and skill development. Innovative Environment: Work with cutting-edge technologies and contribute to impactful data governance projects. Collaborative Culture: Be part of a dynamic team that values innovation, collaboration, and continuous learning. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Senior GIS Analyst - ArcGIS Online/Enterprise 2-year - FTC - £57,000 + Excellent Pension + 24 days holiday (plus bank holidays) + Hybrid working (1 to 2 days per week) + Flexi time Company: A highly reputable enterprise organisation based in Southwest London is currently hiring a Senior GIS Analyst with recent project experience migrating to ArcGIS Online/ArcGIS Enterprise on a 24-month fixed-term contract . You will join an exceptional team of analysts and developers, led by the way in continuously creating and innovating new ways to make our solutions go further. This is an opportunity to join a forward-thinking and diverse business. As part of the .NET development team, you will be developing new green field products for clients in the cloud. There are also Legacy products that require BAU changes and fixes. These products will also undergo redesign to transition to an online platform. The chosen candidate must have local government exposure and proven experience upgrading to ArcGIS Online or Enterprise. Essential Requirements Proven experience in providing day-to-day GIS support and development within an organisation comprising multiple business units, using the ArcGIS Enterprise environment, ArcGIS Online (AGOL), and ArcGIS Pro. Strong stakeholder management skills, including engagement with both internal and external stakeholders. Ability to provide occasional basic support for non-GIS systems (training and documentation will be provided). Proficiency in using FME for data integration and transformation. Solid understanding of geospatial database management and spatial analysis methods. Flexibility to provide out-of-hours support when required. Desirable Skills and Experience Experience working within a local government environment. Familiarity with the Local Land and Property Gazetteer (LLPG) and property and streets datasets. Basic experience with Python Scripting. Experience in administering and managing ArcGIS Enterprise Server. Knowledge of integrating APIs into the ArcGIS platform. If you can please respond to this advert with an up-to-date version of your CV the leading consultant will be in touch with more details. Senior GIS Analyst - ArcGIS Online/Enterprise
09/05/2025
Senior GIS Analyst - ArcGIS Online/Enterprise 2-year - FTC - £57,000 + Excellent Pension + 24 days holiday (plus bank holidays) + Hybrid working (1 to 2 days per week) + Flexi time Company: A highly reputable enterprise organisation based in Southwest London is currently hiring a Senior GIS Analyst with recent project experience migrating to ArcGIS Online/ArcGIS Enterprise on a 24-month fixed-term contract . You will join an exceptional team of analysts and developers, led by the way in continuously creating and innovating new ways to make our solutions go further. This is an opportunity to join a forward-thinking and diverse business. As part of the .NET development team, you will be developing new green field products for clients in the cloud. There are also Legacy products that require BAU changes and fixes. These products will also undergo redesign to transition to an online platform. The chosen candidate must have local government exposure and proven experience upgrading to ArcGIS Online or Enterprise. Essential Requirements Proven experience in providing day-to-day GIS support and development within an organisation comprising multiple business units, using the ArcGIS Enterprise environment, ArcGIS Online (AGOL), and ArcGIS Pro. Strong stakeholder management skills, including engagement with both internal and external stakeholders. Ability to provide occasional basic support for non-GIS systems (training and documentation will be provided). Proficiency in using FME for data integration and transformation. Solid understanding of geospatial database management and spatial analysis methods. Flexibility to provide out-of-hours support when required. Desirable Skills and Experience Experience working within a local government environment. Familiarity with the Local Land and Property Gazetteer (LLPG) and property and streets datasets. Basic experience with Python Scripting. Experience in administering and managing ArcGIS Enterprise Server. Knowledge of integrating APIs into the ArcGIS platform. If you can please respond to this advert with an up-to-date version of your CV the leading consultant will be in touch with more details. Senior GIS Analyst - ArcGIS Online/Enterprise
SAP Payroll Consultant 5 years experience. 6 month contract Remote Day rate Euro 400-450 per day. (UK candidates inside IR35) This is a fully remote role and can be based anywhere in the EU (Spain, France, Belgium, Poland, Germany, Austria, Italy, Greece, etc) or UK Minimum 5 years' experience as a functional analyst for SAP HCM payroll/ECP or equivalent payroll such as ADP/Globalview The role As an SAP Payroll Consultant, you'll be responsible for translating the customer's design requirements and calculation rules in the payroll engine of SAP. Support the business with the setup, adjustment and management of the Company payrolls and ensuring operational stability in SAP SuccessFactors Employee Central Payroll. Responsibilities: Serve as technical expert for SuccessFactors ( SAP's Cloud Payroll solution ECP) . Engaging with SuccessFactors Community and user groups to ensure that we are getting the most out of current and future SuccessFactors capabilities. Translate business requirements into system requirements, design specifications and document new and/or existing application requirements. Ensure that new or existing systems meet business requirements and practices and that all application interface issues/concerns are understood, documented and addressed satisfactorily. Manage the process of change - required changes to existing SuccessFactors configuration and integrations and creating new ones based upon business needs. Issue Resolution: Investigate and resolve complex payroll issues , providing timely and accurate solutions. Work closely with stakeholders to address concerns and optimize processes System Upgrades and Enhancements : Collaborate with cross-functional teams to manage system upgrades and enhancements. Conduct testing and ensure a smooth transition to new functionalities. Contribute to the strategic roadmap for global IT initiatives - work with senior leadership and key stakeholders to support for organizational strategic objectives, leveraging SuccessFactors functionality to ease administrative burden and build efficient, effective, and scalable processes. Drive adoption, optimization and transformation - ensure we are fully leveraging SuccessFactors to meet strategic business and talent needs and pursue continuous improvement in business processes, integration, automation and user experience. Partner with business teams - Understand their needs and requirements, make recommendations for solutions, and roadmap and prioritize implementation to support Ad-hoc Ryanair business objectives Coordinate with internal and external partners - work with 3rd party software and internal product, audit and security teams to ensure configuration and integrations are efficient, compliant and accurate. Requirements: Minimum 5 years' experience as a functional analyst for SAP HCM payroll/ECPor equivalent payroll such as ADP/Globalview In depth Payroll process knowledge is a prerequisite (any market but UK. Ireland, Portugal and other EU counties payroll will be a better fit) including knowledge of tax calculations. Strong understanding of integration between ECP Employee Central Payroll, Employee Central, SAP ECC, and non-SAP systems. Hands-on experience in designing and implementing solutions per business requirements Ability to analyze extensive and complex ranges of data, information, processes and system solutions to produce effective and efficient business solutions. Good understanding of Employee Life Cycle Management process in Global organizations. Translate Business requirements into System Configuration Objects and create Solution Design for SuccessFactors Employee Management Solution in compliance with the Best Practices. A perfectly well organized character, fast and flexible with an eye for detail. Committed to the project and to your colleagues. Ryanair is a low-cost carrier and we work with small size teams. This is resulting in a high exposure to Senior Management for each team member and this ensures your role is key in the project success/failure. Solid communication and presentation skills. Proactive and independent, a team player by nature. Fluent in English (both spoken and written). Analytical skills and strong learning ability - agility and willingness to acquire new competencies and adapt quickly to new tasks and environments. Nice to have: Previous experience managing configurations and confidential data with the SAP SuccessFactors ECP module. Ability to analyze and modify payroll/time schemas and rules Previous exposure to the integration aspect of SAP SuccessFactors. Knowledge and experience with SAP Cloud Integration. Able to read and write ABAP Code SAP HR/ECP Certification. Master degree in Business Administration or IT Management.
08/05/2025
Project-based
SAP Payroll Consultant 5 years experience. 6 month contract Remote Day rate Euro 400-450 per day. (UK candidates inside IR35) This is a fully remote role and can be based anywhere in the EU (Spain, France, Belgium, Poland, Germany, Austria, Italy, Greece, etc) or UK Minimum 5 years' experience as a functional analyst for SAP HCM payroll/ECP or equivalent payroll such as ADP/Globalview The role As an SAP Payroll Consultant, you'll be responsible for translating the customer's design requirements and calculation rules in the payroll engine of SAP. Support the business with the setup, adjustment and management of the Company payrolls and ensuring operational stability in SAP SuccessFactors Employee Central Payroll. Responsibilities: Serve as technical expert for SuccessFactors ( SAP's Cloud Payroll solution ECP) . Engaging with SuccessFactors Community and user groups to ensure that we are getting the most out of current and future SuccessFactors capabilities. Translate business requirements into system requirements, design specifications and document new and/or existing application requirements. Ensure that new or existing systems meet business requirements and practices and that all application interface issues/concerns are understood, documented and addressed satisfactorily. Manage the process of change - required changes to existing SuccessFactors configuration and integrations and creating new ones based upon business needs. Issue Resolution: Investigate and resolve complex payroll issues , providing timely and accurate solutions. Work closely with stakeholders to address concerns and optimize processes System Upgrades and Enhancements : Collaborate with cross-functional teams to manage system upgrades and enhancements. Conduct testing and ensure a smooth transition to new functionalities. Contribute to the strategic roadmap for global IT initiatives - work with senior leadership and key stakeholders to support for organizational strategic objectives, leveraging SuccessFactors functionality to ease administrative burden and build efficient, effective, and scalable processes. Drive adoption, optimization and transformation - ensure we are fully leveraging SuccessFactors to meet strategic business and talent needs and pursue continuous improvement in business processes, integration, automation and user experience. Partner with business teams - Understand their needs and requirements, make recommendations for solutions, and roadmap and prioritize implementation to support Ad-hoc Ryanair business objectives Coordinate with internal and external partners - work with 3rd party software and internal product, audit and security teams to ensure configuration and integrations are efficient, compliant and accurate. Requirements: Minimum 5 years' experience as a functional analyst for SAP HCM payroll/ECPor equivalent payroll such as ADP/Globalview In depth Payroll process knowledge is a prerequisite (any market but UK. Ireland, Portugal and other EU counties payroll will be a better fit) including knowledge of tax calculations. Strong understanding of integration between ECP Employee Central Payroll, Employee Central, SAP ECC, and non-SAP systems. Hands-on experience in designing and implementing solutions per business requirements Ability to analyze extensive and complex ranges of data, information, processes and system solutions to produce effective and efficient business solutions. Good understanding of Employee Life Cycle Management process in Global organizations. Translate Business requirements into System Configuration Objects and create Solution Design for SuccessFactors Employee Management Solution in compliance with the Best Practices. A perfectly well organized character, fast and flexible with an eye for detail. Committed to the project and to your colleagues. Ryanair is a low-cost carrier and we work with small size teams. This is resulting in a high exposure to Senior Management for each team member and this ensures your role is key in the project success/failure. Solid communication and presentation skills. Proactive and independent, a team player by nature. Fluent in English (both spoken and written). Analytical skills and strong learning ability - agility and willingness to acquire new competencies and adapt quickly to new tasks and environments. Nice to have: Previous experience managing configurations and confidential data with the SAP SuccessFactors ECP module. Ability to analyze and modify payroll/time schemas and rules Previous exposure to the integration aspect of SAP SuccessFactors. Knowledge and experience with SAP Cloud Integration. Able to read and write ABAP Code SAP HR/ECP Certification. Master degree in Business Administration or IT Management.
We're seeking a dynamic, forward- thinking? User Researcher with excellent communication skills. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice. Mercator User Researchers work as part of multidisciplinary agile scrum teams to deliver high-quality digital services that meet the Government's Digital by Default Service Standard. You will lead the formal usability testing process for digital services - developing user recruitment briefs, test moderation, analysis and report writing. You will work closely with Designers, Business Analysts and Software Developers to turn user data into actionable user stories that influence product/service direction and prototype development. As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements
06/05/2025
Full time
We're seeking a dynamic, forward- thinking? User Researcher with excellent communication skills. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice. Mercator User Researchers work as part of multidisciplinary agile scrum teams to deliver high-quality digital services that meet the Government's Digital by Default Service Standard. You will lead the formal usability testing process for digital services - developing user recruitment briefs, test moderation, analysis and report writing. You will work closely with Designers, Business Analysts and Software Developers to turn user data into actionable user stories that influence product/service direction and prototype development. As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements
