Job Description We are seeking a highly skilled DevOps Engineer with extensive knowledge in Identity and Access Management (IAM). Your primary role will be to streamline and automate the software development life cycle, fostering seamless collaboration, and delivering high-quality software products. You excel in complex environments, possess a keen problem-solving mindset, and are quick to adapt to new challenges. Your ability to bridge the gap between business and technology-driven queries makes you an indispensable asset to our team. Key Responsibilities Develop and deploy applications and services using Azure Pipelines on both Windows and Linux platforms. Utilize your programming expertise in HTML5, JavaScript, CSS, C#, and PowerShell. Leverage your in-depth knowledge of authentication technologies such as Kerberos, OIDC, SAML, ADFS, Azure, Multi-Factor Authentication, FIDO2, Security Keys, Passkeys, Single Sign-On, and Entra ID. Work with Azure DevOps, Entra Application Proxy, and manage a mixed on-premise and cloud-based environment. Experience with Identity Governance and Administration systems like (Quest) One Identity and/or Microsoft Identity Manager is a plus. Manage LDAP directories such as Active Directory, Red Hat Directory Server, and/or OpenLDAP is a plus. Core Duties Solution Development : Translate business requirements into effective solutions, leading to tangible improvements and enhanced user satisfaction. Continuous Improvement : Collaborate with team members to consistently enhance our authentication tools and processes. End-to-End Management : Oversee the entire development cycle from initial concept to testing, implementation, and ongoing support. Qualifications and Skills Educational Background : Bachelor's or Master's degree in a relevant field. Technical Proficiency : Senior-level experience with IAM technologies and tools mentioned above. Communication Skills : Excellent verbal and written communication skills in English. Competencies : Judgement & Decision Making Agility Complex Problem Solving Why Join Us? You will be part of a dedicated team that supports secure and user-friendly IAM solutions for a large user base. Your contributions will be crucial in maintaining and advancing our authentication services, ensuring that employees and partners have the right access to resources at the right time. We believe in the power of diverse perspectives and are eager to see what unique strengths you can bring to our team. Join us in our mission to innovate and enhance our IAM capabilities, making a meaningful impact on our organization's operations and risk management.
26/06/2024
Project-based
Job Description We are seeking a highly skilled DevOps Engineer with extensive knowledge in Identity and Access Management (IAM). Your primary role will be to streamline and automate the software development life cycle, fostering seamless collaboration, and delivering high-quality software products. You excel in complex environments, possess a keen problem-solving mindset, and are quick to adapt to new challenges. Your ability to bridge the gap between business and technology-driven queries makes you an indispensable asset to our team. Key Responsibilities Develop and deploy applications and services using Azure Pipelines on both Windows and Linux platforms. Utilize your programming expertise in HTML5, JavaScript, CSS, C#, and PowerShell. Leverage your in-depth knowledge of authentication technologies such as Kerberos, OIDC, SAML, ADFS, Azure, Multi-Factor Authentication, FIDO2, Security Keys, Passkeys, Single Sign-On, and Entra ID. Work with Azure DevOps, Entra Application Proxy, and manage a mixed on-premise and cloud-based environment. Experience with Identity Governance and Administration systems like (Quest) One Identity and/or Microsoft Identity Manager is a plus. Manage LDAP directories such as Active Directory, Red Hat Directory Server, and/or OpenLDAP is a plus. Core Duties Solution Development : Translate business requirements into effective solutions, leading to tangible improvements and enhanced user satisfaction. Continuous Improvement : Collaborate with team members to consistently enhance our authentication tools and processes. End-to-End Management : Oversee the entire development cycle from initial concept to testing, implementation, and ongoing support. Qualifications and Skills Educational Background : Bachelor's or Master's degree in a relevant field. Technical Proficiency : Senior-level experience with IAM technologies and tools mentioned above. Communication Skills : Excellent verbal and written communication skills in English. Competencies : Judgement & Decision Making Agility Complex Problem Solving Why Join Us? You will be part of a dedicated team that supports secure and user-friendly IAM solutions for a large user base. Your contributions will be crucial in maintaining and advancing our authentication services, ensuring that employees and partners have the right access to resources at the right time. We believe in the power of diverse perspectives and are eager to see what unique strengths you can bring to our team. Join us in our mission to innovate and enhance our IAM capabilities, making a meaningful impact on our organization's operations and risk management.
Senior Network Engineer - Preston/remote - circa £65,000 plus package I have an exciting opportunity for a global organisation who are currently looking for a Senior Network Engineer based near Preston. The role is hybrid (3 days on-site, 2 days from home). In this role, you will be a key member of the Infrastructure team, ensuring the network infrastructure is secure, robust, resilient and compliant to PCI standards. Responsibilities: Ownership and leadership of technical resolution for Networking issues and modernisation initiatives. Adherence to company standards for change control, network security and network patterns. Lead the Network team during disaster recovery and business continuity operations. Define operational procedures and provide necessary documentation and diagrams. Lead and support network delivery requirements for Service Improvement, technical debt remediation and modernisation roadmap initiatives. Design and lead internal projects and deliveries aligned with the network roadmap. Support the architecture teams in developing the network roadmap. Identify new technologies and services to transform the network service. Work with Project Managers and IT Service Managers to ensure project delivery meets the estate requirements. Responsible for completing tasks, focusing on requirements and client needs which you will help to identify, advise and recommend technical solutions based on experience and industry knowledge. Support the implementation of strategy and policy issues by involvement in change and/or advice to other technical areas and make recommendations to improve procedures and working practices. Improve knowledge of the systems processes and technologies, infrastructure and service development processes, both current and emerging technology. Experience required: Expert knowledge of network administration on Cisco routing, switching and Cisco ASA Firewalls A good working knowledge of Checkpoint Firewalls Expert in multiple Cisco routing, switching and security technologies with a strong background in Cisco ASA and Cisco Nexus A good understanding of the business areas and application/service components used and an appreciation of applications from both a technical and business perspective Knowledge of MPLS, Software Defined Networks and WAN's (SDWAN, Zero Trust Network, SASE) Knowledge of Border Gateway Protocol Experience of Cisco CCIE, Cisco CCNP - Routing and Switching, Cisco CCNP - Security,Cisco ASA Firewalls Desirable Knowledge of Cisco UCS Networking or Nutanix Hyperconverged environments An understanding of and extensive experience with Solarwinds and similar network monitoring & configuration tools such as Auvik Experience or knowledge of working with cloud virtual networks and gateways such as those found in Azure and AWS. CheckPoint CCSA Senior Network Engineer - Preston/remote - circa £65,000 plus package
26/06/2024
Full time
Senior Network Engineer - Preston/remote - circa £65,000 plus package I have an exciting opportunity for a global organisation who are currently looking for a Senior Network Engineer based near Preston. The role is hybrid (3 days on-site, 2 days from home). In this role, you will be a key member of the Infrastructure team, ensuring the network infrastructure is secure, robust, resilient and compliant to PCI standards. Responsibilities: Ownership and leadership of technical resolution for Networking issues and modernisation initiatives. Adherence to company standards for change control, network security and network patterns. Lead the Network team during disaster recovery and business continuity operations. Define operational procedures and provide necessary documentation and diagrams. Lead and support network delivery requirements for Service Improvement, technical debt remediation and modernisation roadmap initiatives. Design and lead internal projects and deliveries aligned with the network roadmap. Support the architecture teams in developing the network roadmap. Identify new technologies and services to transform the network service. Work with Project Managers and IT Service Managers to ensure project delivery meets the estate requirements. Responsible for completing tasks, focusing on requirements and client needs which you will help to identify, advise and recommend technical solutions based on experience and industry knowledge. Support the implementation of strategy and policy issues by involvement in change and/or advice to other technical areas and make recommendations to improve procedures and working practices. Improve knowledge of the systems processes and technologies, infrastructure and service development processes, both current and emerging technology. Experience required: Expert knowledge of network administration on Cisco routing, switching and Cisco ASA Firewalls A good working knowledge of Checkpoint Firewalls Expert in multiple Cisco routing, switching and security technologies with a strong background in Cisco ASA and Cisco Nexus A good understanding of the business areas and application/service components used and an appreciation of applications from both a technical and business perspective Knowledge of MPLS, Software Defined Networks and WAN's (SDWAN, Zero Trust Network, SASE) Knowledge of Border Gateway Protocol Experience of Cisco CCIE, Cisco CCNP - Routing and Switching, Cisco CCNP - Security,Cisco ASA Firewalls Desirable Knowledge of Cisco UCS Networking or Nutanix Hyperconverged environments An understanding of and extensive experience with Solarwinds and similar network monitoring & configuration tools such as Auvik Experience or knowledge of working with cloud virtual networks and gateways such as those found in Azure and AWS. CheckPoint CCSA Senior Network Engineer - Preston/remote - circa £65,000 plus package
Position: Senior Security Manager Location: Hybrid + UK Travel Are you a dynamic leader with a passion for security? We're seeking a Senior Security Manager to oversee and elevate our security operations across multiple UK sites. Key Responsibilities: Lead and manage a security team ensuring compliance with HMG Security Policy Framework. Oversee personnel security management, vetting, and visitor protocols. Conduct and manage security risk assessments, threat detection, and vulnerability management. Develop and maintain a robust security culture with regular reports and metrics. Implement an effective incident management system and lead investigations. Ensure compliance with cryptography account management and security policies. Collaborate with commercial and supply chain teams for comprehensive security audits. Candidate Requirements: Proven leadership in matrixed environments with strong influencing skills. Extensive experience in UK Defence sector compliance and security management. Proficiency in HMG Security Policy Framework, FSC, IPSA, and IVCO procedures. Strong analytical skills and ability to develop performance metrics. Degree in Business Management or equivalent, SC security clearance eligible. Standard Benefits: 25 days of annual leave (rising to 27 days) plus public holidays Company contributes up to 10.5% to your pension 6 times salary 'Life Assurance' Flexible Benefits package Performance-based Bonus scheme Enhanced policies for family support Standard 37-hour workweek with early finish on Fridays and a Hybrid Working Model Ready to make a significant impact? Apply now and safeguard our future!
24/06/2024
Full time
Position: Senior Security Manager Location: Hybrid + UK Travel Are you a dynamic leader with a passion for security? We're seeking a Senior Security Manager to oversee and elevate our security operations across multiple UK sites. Key Responsibilities: Lead and manage a security team ensuring compliance with HMG Security Policy Framework. Oversee personnel security management, vetting, and visitor protocols. Conduct and manage security risk assessments, threat detection, and vulnerability management. Develop and maintain a robust security culture with regular reports and metrics. Implement an effective incident management system and lead investigations. Ensure compliance with cryptography account management and security policies. Collaborate with commercial and supply chain teams for comprehensive security audits. Candidate Requirements: Proven leadership in matrixed environments with strong influencing skills. Extensive experience in UK Defence sector compliance and security management. Proficiency in HMG Security Policy Framework, FSC, IPSA, and IVCO procedures. Strong analytical skills and ability to develop performance metrics. Degree in Business Management or equivalent, SC security clearance eligible. Standard Benefits: 25 days of annual leave (rising to 27 days) plus public holidays Company contributes up to 10.5% to your pension 6 times salary 'Life Assurance' Flexible Benefits package Performance-based Bonus scheme Enhanced policies for family support Standard 37-hour workweek with early finish on Fridays and a Hybrid Working Model Ready to make a significant impact? Apply now and safeguard our future!
Ops Engineer | Long-Term Project | Financial Enterprise We are seeking an ops engineer to join our dynamic team and environemnt who can play an instrumental role in ensuring the relaibility and efficiency of our applications - your technical skills and financial knowledge will be key in helping us achieve our goal! Whether you start your day in our office garden, fro the comforts of your own home, your contribitions will be significant. Your Daily Responsibilities: Incident and Problem Management : Conduct root cause analysis to identify the underlying cause of failures and implement permanent solutions. This involves direct communication with users (Traders, Credit/Market Risk Managers) across various locations including Amsterdam, London, Brussels, New York, and Singapore. Level-2 Support : Provide second-level support for deploying and operating applications/stacks in production, which includes participating in an on-call rotation. Automation : Identify opportunities to automate testing of features, performance, security, and deployment processes. This is a crucial responsibility for Operations Engineers. Data Improvement : Reconfigure and optimize new and existing products, reports, and processes. Technical Understanding : Comprehend the full technology stack of the application and its role in the overall system. Tooling and Scripting : Develop, improve, and maintain tools and scripts to automate repetitive or error-prone tasks, utilizing appropriate event alerts. Functional Testing and Change Management : Perform functional testing and manage changes to ensure safe transitions from test to acceptance and production environments. Travel : Occasional travel abroad, specifically to Brussels. What You'll Bring to the Team: Experience : Financial knowledge of interest rate and FX derivatives valuation and market risk modelling (eg, Greeks and VaR). Experience in functional incident management for Front Office pricing applications within the Financial Markets domain. Proficiency in supporting end users, enriching Back End databases with new products, reports, and scheduled tasks. Technical Skills and Knowledge: Mandatory : Advanced knowledge of MS SQL Server and Transact-SQL. Deep understanding of interest rate derivatives valuation. Customer-focused with a strong inclination towards identifying and resolving root causes of incidents to enhance customer experience. Familiarity with tools like ServiceNow, Confluence, and Fortify. Strong team player with cross-functional capabilities, comfortable interacting with people at all levels in a multicultural environment. Proactive and responsive to others' needs. Nice to Have : Experience or familiarity with IT risk (SOx, vulnerability management) and security concepts (protocols, certificates, etc.). Proficiency in English (advanced level). Bachelor's or Master's degree with a strong analytical background in Computer Science, Cybernetics, Software Engineering, Financial Engineering, or a related field. About Levy Professionals Since 2000 we provide professional solutions to organizations ranging from tech start-ups to global players. From our offices in Amsterdam and London we have built an international and local network of skilled employed professionals and contractors fuelled by our passion for connecting skills with projects. Over the years we have fulfilled over 1700 requirements and nowadays we consistently have 250+ professionals recruited and relocated from 14 countries allocated to various projects. Our strength is the way that we see and treat people. This will always be a key factor in our strategy for many years to come.
21/06/2024
Project-based
Ops Engineer | Long-Term Project | Financial Enterprise We are seeking an ops engineer to join our dynamic team and environemnt who can play an instrumental role in ensuring the relaibility and efficiency of our applications - your technical skills and financial knowledge will be key in helping us achieve our goal! Whether you start your day in our office garden, fro the comforts of your own home, your contribitions will be significant. Your Daily Responsibilities: Incident and Problem Management : Conduct root cause analysis to identify the underlying cause of failures and implement permanent solutions. This involves direct communication with users (Traders, Credit/Market Risk Managers) across various locations including Amsterdam, London, Brussels, New York, and Singapore. Level-2 Support : Provide second-level support for deploying and operating applications/stacks in production, which includes participating in an on-call rotation. Automation : Identify opportunities to automate testing of features, performance, security, and deployment processes. This is a crucial responsibility for Operations Engineers. Data Improvement : Reconfigure and optimize new and existing products, reports, and processes. Technical Understanding : Comprehend the full technology stack of the application and its role in the overall system. Tooling and Scripting : Develop, improve, and maintain tools and scripts to automate repetitive or error-prone tasks, utilizing appropriate event alerts. Functional Testing and Change Management : Perform functional testing and manage changes to ensure safe transitions from test to acceptance and production environments. Travel : Occasional travel abroad, specifically to Brussels. What You'll Bring to the Team: Experience : Financial knowledge of interest rate and FX derivatives valuation and market risk modelling (eg, Greeks and VaR). Experience in functional incident management for Front Office pricing applications within the Financial Markets domain. Proficiency in supporting end users, enriching Back End databases with new products, reports, and scheduled tasks. Technical Skills and Knowledge: Mandatory : Advanced knowledge of MS SQL Server and Transact-SQL. Deep understanding of interest rate derivatives valuation. Customer-focused with a strong inclination towards identifying and resolving root causes of incidents to enhance customer experience. Familiarity with tools like ServiceNow, Confluence, and Fortify. Strong team player with cross-functional capabilities, comfortable interacting with people at all levels in a multicultural environment. Proactive and responsive to others' needs. Nice to Have : Experience or familiarity with IT risk (SOx, vulnerability management) and security concepts (protocols, certificates, etc.). Proficiency in English (advanced level). Bachelor's or Master's degree with a strong analytical background in Computer Science, Cybernetics, Software Engineering, Financial Engineering, or a related field. About Levy Professionals Since 2000 we provide professional solutions to organizations ranging from tech start-ups to global players. From our offices in Amsterdam and London we have built an international and local network of skilled employed professionals and contractors fuelled by our passion for connecting skills with projects. Over the years we have fulfilled over 1700 requirements and nowadays we consistently have 250+ professionals recruited and relocated from 14 countries allocated to various projects. Our strength is the way that we see and treat people. This will always be a key factor in our strategy for many years to come.
Venesky-Brown's client, a public sector organisation in Dundee, is currently looking to recruit a Business Applications Specialist on a permanent basis on a salary of £35,308 - £43,155/annum. This role will be a hybrid of working at home and in the office. Responsibilities: - Carry out programming, configuration and development tasks ensuring that feasibility has been assessed and established; relevant documentation is maintained; test scripts are prepared, testing is successfully completed; and that information systems components are released into operations in accordance with Digital & Technology Services policies and standards. - Assess and recommend appropriate solutions to fulfil business requirements with current or new applications that will ensure the highest standards of confidentiality, integrity and availability. - Undertake feasibility studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems. - Carry out data transformation (extract, transform and load) tasks and to provide reports as required by undertaking the appropriate analysis in response to business requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services. - Monitor information systems for underutilisation, process deficiency or software malfunction and provide recommendations for remedial actions. - Work with the Infrastructure to operate a robust backup and recovery procedure for all information systems and data. - Develop and maintain documentation about the specification, design and build of information systems according to DTS policies and standards. - Train IT Operations staff proactively on new information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business requirements. - Manage the technical delivery of approved small projects (eg information system enhancements) ensuring that the agreed objectives are delivered within the original project scope. - Provide expert advice and guidance to DTS management teams in support of the IT strategic planning process and in support of technical change projects. - Keep the Service Delivery Manager informed at all times of any performance issues, security concerns or future IT infrastructure system developments which may affect the organisation. - Invoke third party support in accordance with established processes and to assist and support third party contractors in their work for the organisation. - Advise the Service Delivery Manager of any matters concerning safety, software licencing, computer viruses or similar issues that require further action. - Ensure that all information is managed securely in accordance with organisational policies and information related legislation. - Be accountable for service delivery and quality of allocated work escalating issues when appropriate to senior colleagues. - Promote service management and continual service improvement to improve quality of customer satisfaction within DTS. - Contribute to horizon planning to support the management of team workload. - Be familiar with relevant IT-related policies (acceptable use, data protection, FOI, information security, purchasing etc.) and advise colleagues and end-users accordingly. - Build strong, constructive relationships with service users within your remit and beyond. - Represent the department and the organisation externally amongst peer institutions and industry associations. - Work effectively with DTS colleagues Essential Skills: - An extensive and recent track record of performing the duties set out above. - Strong educational background including a first degree in an IT related subject (or equivalent). - Strong understanding of the Microsoft SQL Server stack particularly SQL Server, SSRS, SSIS - Experience of the support and maintenance of major corporate business systems - Relevant service delivery experience of working in an ITIL-based framework; familiarity with the processes, procedures and outputs of ITIL. ITIL Foundation Certificate. - Demonstrable understanding and experience of delivering projects within a contemporary project management framework (eg Agile, Scrum). - Substantial, recent, experience of the maintenance and development of enterprise applications and processes across a complex organisation. Including the development of Web service/APIs integrations. - Previous ICT experience at a level where the role has required the ability to translate technical requirements and specifications into easily understood business concepts and vice versa. - Ability to manage workloads under pressure and to tight deadlines and with an analytical and methodical approach to investigating problems and resolving issues. - Highly developed interpersonal skills and proven ability to work effectively with individuals and teams at all levels both within and external to the organisation. - Understands and can represent the service across the organisation, particularly to senior stakeholders and other governance entities. - Sensitivity to the issues of working in a highly devolved environment and an ability to develop effective and pragmatic solutions. - Ability to influence and persuade others to take a specific course of action when there is no direct line of command or control. - Customer and service-focussed: understanding the needs of the customer when making decisions. - Proven ability to develop, implement and evaluate policies and processes. - Highly IT literate with strong and relevant application experience. - Working knowledge of the Data Protection Act and other related legislation. Desirable Skills: - ITIL Service Management Certification If you would like to hear more about this opportunity please get in touch.
19/06/2024
Full time
Venesky-Brown's client, a public sector organisation in Dundee, is currently looking to recruit a Business Applications Specialist on a permanent basis on a salary of £35,308 - £43,155/annum. This role will be a hybrid of working at home and in the office. Responsibilities: - Carry out programming, configuration and development tasks ensuring that feasibility has been assessed and established; relevant documentation is maintained; test scripts are prepared, testing is successfully completed; and that information systems components are released into operations in accordance with Digital & Technology Services policies and standards. - Assess and recommend appropriate solutions to fulfil business requirements with current or new applications that will ensure the highest standards of confidentiality, integrity and availability. - Undertake feasibility studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems. - Carry out data transformation (extract, transform and load) tasks and to provide reports as required by undertaking the appropriate analysis in response to business requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services. - Monitor information systems for underutilisation, process deficiency or software malfunction and provide recommendations for remedial actions. - Work with the Infrastructure to operate a robust backup and recovery procedure for all information systems and data. - Develop and maintain documentation about the specification, design and build of information systems according to DTS policies and standards. - Train IT Operations staff proactively on new information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business requirements. - Manage the technical delivery of approved small projects (eg information system enhancements) ensuring that the agreed objectives are delivered within the original project scope. - Provide expert advice and guidance to DTS management teams in support of the IT strategic planning process and in support of technical change projects. - Keep the Service Delivery Manager informed at all times of any performance issues, security concerns or future IT infrastructure system developments which may affect the organisation. - Invoke third party support in accordance with established processes and to assist and support third party contractors in their work for the organisation. - Advise the Service Delivery Manager of any matters concerning safety, software licencing, computer viruses or similar issues that require further action. - Ensure that all information is managed securely in accordance with organisational policies and information related legislation. - Be accountable for service delivery and quality of allocated work escalating issues when appropriate to senior colleagues. - Promote service management and continual service improvement to improve quality of customer satisfaction within DTS. - Contribute to horizon planning to support the management of team workload. - Be familiar with relevant IT-related policies (acceptable use, data protection, FOI, information security, purchasing etc.) and advise colleagues and end-users accordingly. - Build strong, constructive relationships with service users within your remit and beyond. - Represent the department and the organisation externally amongst peer institutions and industry associations. - Work effectively with DTS colleagues Essential Skills: - An extensive and recent track record of performing the duties set out above. - Strong educational background including a first degree in an IT related subject (or equivalent). - Strong understanding of the Microsoft SQL Server stack particularly SQL Server, SSRS, SSIS - Experience of the support and maintenance of major corporate business systems - Relevant service delivery experience of working in an ITIL-based framework; familiarity with the processes, procedures and outputs of ITIL. ITIL Foundation Certificate. - Demonstrable understanding and experience of delivering projects within a contemporary project management framework (eg Agile, Scrum). - Substantial, recent, experience of the maintenance and development of enterprise applications and processes across a complex organisation. Including the development of Web service/APIs integrations. - Previous ICT experience at a level where the role has required the ability to translate technical requirements and specifications into easily understood business concepts and vice versa. - Ability to manage workloads under pressure and to tight deadlines and with an analytical and methodical approach to investigating problems and resolving issues. - Highly developed interpersonal skills and proven ability to work effectively with individuals and teams at all levels both within and external to the organisation. - Understands and can represent the service across the organisation, particularly to senior stakeholders and other governance entities. - Sensitivity to the issues of working in a highly devolved environment and an ability to develop effective and pragmatic solutions. - Ability to influence and persuade others to take a specific course of action when there is no direct line of command or control. - Customer and service-focussed: understanding the needs of the customer when making decisions. - Proven ability to develop, implement and evaluate policies and processes. - Highly IT literate with strong and relevant application experience. - Working knowledge of the Data Protection Act and other related legislation. Desirable Skills: - ITIL Service Management Certification If you would like to hear more about this opportunity please get in touch.