Role: Field Service Manager Location: Dundee Salary: circa £50k, but accepting all applications Onsite: 3x days per week min About the role We are seeking experienced and dedicated Field Service Manager to lead the delivery of best-in-class customer experience for our global customer base, across the product range. This role will be responsible for managing the activities of the in-house service team and developing third party service partners to ensure the timely delivery of both planned and unplanned maintenance, installation, and repair activities. Developing the tools, documentation, and standard operating procedures to ensure ahigh quality work, detailed record keeping is kept to feedback into continuous engineering improvement. Deliver remote product support to clients and ensure that appropriate documentation is created to ensure the development of organisational knowledge. Responsible for receiving and managing customer spares orders and upgrade requests; working closely with the sales team. Responsibilities of the role: Team Leadership and Development: Supervise and mentor a team of field engineers, fostering a culture of collaboration, accountability, and continuous learning. Conduct performance evaluations, set goals, and provide regular feedback to team members, promoting individual growth and career development. Service Delivery and Quality Assurance: Oversee the execution of field service activities, ensuring adherence to timelines, budgets, and quality standards. Implement best practices and quality assurance processes to deliver exceptional service and uphold the company's reputation for excellence. Client Management: Build and maintain strong relationships with clients, acting as the primary point of contact for field service-related matters. Understand client needs, expectations, and feedback to tailor engineering solutions that meet their specific requirements. Project Planning and Resource Management: Collaborate with project managers to manage resource allocation, and scheduling to ensure efficient service delivery. Process Improvement: Identify opportunities for process optimization and efficiency gains in field service delivery and project execution. Implement continuous improvement initiatives to enhance engineering service operations. Health and Safety Compliance: Promote and enforce a strong safety culture, ensuring adherence to all health and safety regulations and protocols. Experience & Skills: Proven experience in field service role or field service management Previous experience in a managerial or supervisory position, demonstrating strong leadership and team-building skills. Excellent communication, interpersonal, and customer relations skills. In-depth knowledge of field service practice. Ability to manage multiple projects simultaneously and prioritize tasks effectively. Proficiency in Jira Service Management or similar issue tracking software. Strong analytical and problem-solving abilities to support remote support of clients. Familiarity with health and safety regulations and compliance. Commitment to delivering high-quality field service and achieving client satisfaction. Excellent PC, MS Office skills, coupled with bespoke programming or design software experience. Good working knowledge of legislation, British standards, European standards, and international standards. Experienced to work in complex project environments with and managing third-party vendors and subcontractors. Able to analyse data using sound statistical methodology and effectively present technical information. Experience in aquaculture, agriculture, marine or offshore industries would be beneficial. How to apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
28/06/2024
Full time
Role: Field Service Manager Location: Dundee Salary: circa £50k, but accepting all applications Onsite: 3x days per week min About the role We are seeking experienced and dedicated Field Service Manager to lead the delivery of best-in-class customer experience for our global customer base, across the product range. This role will be responsible for managing the activities of the in-house service team and developing third party service partners to ensure the timely delivery of both planned and unplanned maintenance, installation, and repair activities. Developing the tools, documentation, and standard operating procedures to ensure ahigh quality work, detailed record keeping is kept to feedback into continuous engineering improvement. Deliver remote product support to clients and ensure that appropriate documentation is created to ensure the development of organisational knowledge. Responsible for receiving and managing customer spares orders and upgrade requests; working closely with the sales team. Responsibilities of the role: Team Leadership and Development: Supervise and mentor a team of field engineers, fostering a culture of collaboration, accountability, and continuous learning. Conduct performance evaluations, set goals, and provide regular feedback to team members, promoting individual growth and career development. Service Delivery and Quality Assurance: Oversee the execution of field service activities, ensuring adherence to timelines, budgets, and quality standards. Implement best practices and quality assurance processes to deliver exceptional service and uphold the company's reputation for excellence. Client Management: Build and maintain strong relationships with clients, acting as the primary point of contact for field service-related matters. Understand client needs, expectations, and feedback to tailor engineering solutions that meet their specific requirements. Project Planning and Resource Management: Collaborate with project managers to manage resource allocation, and scheduling to ensure efficient service delivery. Process Improvement: Identify opportunities for process optimization and efficiency gains in field service delivery and project execution. Implement continuous improvement initiatives to enhance engineering service operations. Health and Safety Compliance: Promote and enforce a strong safety culture, ensuring adherence to all health and safety regulations and protocols. Experience & Skills: Proven experience in field service role or field service management Previous experience in a managerial or supervisory position, demonstrating strong leadership and team-building skills. Excellent communication, interpersonal, and customer relations skills. In-depth knowledge of field service practice. Ability to manage multiple projects simultaneously and prioritize tasks effectively. Proficiency in Jira Service Management or similar issue tracking software. Strong analytical and problem-solving abilities to support remote support of clients. Familiarity with health and safety regulations and compliance. Commitment to delivering high-quality field service and achieving client satisfaction. Excellent PC, MS Office skills, coupled with bespoke programming or design software experience. Good working knowledge of legislation, British standards, European standards, and international standards. Experienced to work in complex project environments with and managing third-party vendors and subcontractors. Able to analyse data using sound statistical methodology and effectively present technical information. Experience in aquaculture, agriculture, marine or offshore industries would be beneficial. How to apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
SAP Data Senior Consultants/Managing Consultants are required with excellent track record working on SAP Data projects required. We are looking to speak with you about a pivotal role in fast growing UK Data team and SAP practice who have a number of SAP S4 HANA data projects. This is an excellent opportunity for SAP Data Senior/Managing Consultant to join a leading global Consulting organisation at a senior level with a clear career path to progress to Senior Management, Architect or Director grades. The SAP Data Senior/Managing Consultant will perform a key role in providing advisory services to clients around Data impacts/needs during SAP S4 projects. The SAP Data Senior/Managing Consultant will help clients define propositions that address the challenges of Data Migration and Data Management using a data led approach; leading the SAP data stream, working through analysis/design phases of projects/programmes. We have several roles at varying levels, hence the range on the salary side, we are keen to speak with Senior Consultants and SAP Data Manager/SME level people. The SME level will ultimately influence business stakeholders; giving oversight and leadership during the project life cycle relating to Data during implementation and testing phases. The SAP Data Senior Consultant will ideally have a breadth of knowledge across the following areas; Proven track record operating as a Data Consultant on SAP solution deployments with a focus in data and data process analysis. Deep knowledge and experience of managing large Data Migration projects in SAP environments, including ECC and some S4 HANA experience. Experience of several SAP Data Migration project life cycles, Innovative ideas towards Data Quality and Cleansing of Data particularly focused towards data migration. Keen to learn new tools and skills in the Data space, such as CBS ET, Data Services, and Information Steward. Based on the role requirements, the successful SAP Data Senior/Managing Consultant will be an effective communicator with a strong can-do attitude and willingness to share knowledge with and learn from their peers. There is a hybrid working model with good WFH opportunities, however the SAP Data Senior/Managing Consultant should be flexible and UK mobile but can live anywhere in the UK. Various projects are available spanning London, Home Counties, Midlands and the North West. The SAP Data Senior/Managing Consultant must have full rights to work in the UK without requiring work permit sponsorship. Our clients you will be required to provide documentary proof, prior to joining the Company that you are entitled to live and work in the UK.
27/06/2024
Full time
SAP Data Senior Consultants/Managing Consultants are required with excellent track record working on SAP Data projects required. We are looking to speak with you about a pivotal role in fast growing UK Data team and SAP practice who have a number of SAP S4 HANA data projects. This is an excellent opportunity for SAP Data Senior/Managing Consultant to join a leading global Consulting organisation at a senior level with a clear career path to progress to Senior Management, Architect or Director grades. The SAP Data Senior/Managing Consultant will perform a key role in providing advisory services to clients around Data impacts/needs during SAP S4 projects. The SAP Data Senior/Managing Consultant will help clients define propositions that address the challenges of Data Migration and Data Management using a data led approach; leading the SAP data stream, working through analysis/design phases of projects/programmes. We have several roles at varying levels, hence the range on the salary side, we are keen to speak with Senior Consultants and SAP Data Manager/SME level people. The SME level will ultimately influence business stakeholders; giving oversight and leadership during the project life cycle relating to Data during implementation and testing phases. The SAP Data Senior Consultant will ideally have a breadth of knowledge across the following areas; Proven track record operating as a Data Consultant on SAP solution deployments with a focus in data and data process analysis. Deep knowledge and experience of managing large Data Migration projects in SAP environments, including ECC and some S4 HANA experience. Experience of several SAP Data Migration project life cycles, Innovative ideas towards Data Quality and Cleansing of Data particularly focused towards data migration. Keen to learn new tools and skills in the Data space, such as CBS ET, Data Services, and Information Steward. Based on the role requirements, the successful SAP Data Senior/Managing Consultant will be an effective communicator with a strong can-do attitude and willingness to share knowledge with and learn from their peers. There is a hybrid working model with good WFH opportunities, however the SAP Data Senior/Managing Consultant should be flexible and UK mobile but can live anywhere in the UK. Various projects are available spanning London, Home Counties, Midlands and the North West. The SAP Data Senior/Managing Consultant must have full rights to work in the UK without requiring work permit sponsorship. Our clients you will be required to provide documentary proof, prior to joining the Company that you are entitled to live and work in the UK.
IT ERP SAP Project Programme Manager 6months + Prague Czechia Remote We are currently supporting a global client of ours in their search for an IT/SAP Project Manager to oversee and manage numerous demands within the business. Start: ASAP Duration: 6months + Location: 100% Remote Language: English & Czech speaking Role/Responsibilities; 10+ years SAP Project Management expertise. Strong business facing expertise, working closely with Technical and Functional demands. Overseeing activity in both SAP and nonSAP applications. Expertise in managing other team leads/stream leads. Must have strong Pharmaceutical/GxP experience. Liaise with offshore teams. Strong communication skills. If this project is of interest to you, please share your most recent CV and we will be in touch ASAP with further details. Best regards, DSR Global
27/06/2024
Project-based
IT ERP SAP Project Programme Manager 6months + Prague Czechia Remote We are currently supporting a global client of ours in their search for an IT/SAP Project Manager to oversee and manage numerous demands within the business. Start: ASAP Duration: 6months + Location: 100% Remote Language: English & Czech speaking Role/Responsibilities; 10+ years SAP Project Management expertise. Strong business facing expertise, working closely with Technical and Functional demands. Overseeing activity in both SAP and nonSAP applications. Expertise in managing other team leads/stream leads. Must have strong Pharmaceutical/GxP experience. Liaise with offshore teams. Strong communication skills. If this project is of interest to you, please share your most recent CV and we will be in touch ASAP with further details. Best regards, DSR Global
Calypso Developer required by Expert Resource on a contract basis for 12 months working on a hybrid basis for a leading financial institution. We are seeking a highly skilled and motivated Calypso Developer to join our client. In this role, you will be responsible for the development, customization, integration, and maintenance of the Calypso Technology platform, which is integral to our trading and risk management operations. As a Calypso Developer, you will collaborate closely with traders, risk managers, and other stakeholders to ensure the efficient functioning of our financial software solutions. Required Skills: Calypso Developer/SME Strong expertise in Calypso Technology, including hands-on experience with Calypso's Scripting language, Murex Query Language (MQL), and other relevant tools. Proficiency in Java, SQL, and other programming languages used for customization and integration. In-depth knowledge of financial markets, derivative products, risk management, and trading operations. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Adept at working in a fast-paced, high-pressure trading environment. Relevant certifications or training in Calypso development is a plus. Expert Resource is a bespoke specialist SAP, Oracle, Salesforce, Microsoft, and IT resource partner working with Clients on Contract, Permanent, and FTC opportunities globally. We pride ourselves on service and building strong professional relationships with candidates and clients in markets in which we have a genuine interest.
26/06/2024
Project-based
Calypso Developer required by Expert Resource on a contract basis for 12 months working on a hybrid basis for a leading financial institution. We are seeking a highly skilled and motivated Calypso Developer to join our client. In this role, you will be responsible for the development, customization, integration, and maintenance of the Calypso Technology platform, which is integral to our trading and risk management operations. As a Calypso Developer, you will collaborate closely with traders, risk managers, and other stakeholders to ensure the efficient functioning of our financial software solutions. Required Skills: Calypso Developer/SME Strong expertise in Calypso Technology, including hands-on experience with Calypso's Scripting language, Murex Query Language (MQL), and other relevant tools. Proficiency in Java, SQL, and other programming languages used for customization and integration. In-depth knowledge of financial markets, derivative products, risk management, and trading operations. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Adept at working in a fast-paced, high-pressure trading environment. Relevant certifications or training in Calypso development is a plus. Expert Resource is a bespoke specialist SAP, Oracle, Salesforce, Microsoft, and IT resource partner working with Clients on Contract, Permanent, and FTC opportunities globally. We pride ourselves on service and building strong professional relationships with candidates and clients in markets in which we have a genuine interest.
isk Compliance Manager - 6 months contract - Remote Our client is a global Pharma company and they are looking for a Risk Compliance Manager to deliver specialised risk and compliance management services related to SOX controls within IT, Finance, or People & Operations. These services will support system security activities and encompass various projects under the Human Capital Management (HCM) program, including integration (T3-11) and Time & Attendance Transformation Analysing and summarizing expected compliance risks in finance, IT, or HR related to the projects and their various go-live dates, ensuring necessary controls are in place before launch. This includes work instruction descriptions, configuring required reports in Workday, obtaining needed approvals, and training personnel on executing the controls. Collecting input from various teams (IT, Security, People & Operations, Finance Reporting & Analytics, Finance Controls & Compliance) to provide a comprehensive understanding of project risk and compliance issues. Reporting and following up on newly discovered project compliance issues until resolution. Supporting updates of SOX IT step-out documents to reflect program needs on an ad hoc basis.
26/06/2024
Project-based
isk Compliance Manager - 6 months contract - Remote Our client is a global Pharma company and they are looking for a Risk Compliance Manager to deliver specialised risk and compliance management services related to SOX controls within IT, Finance, or People & Operations. These services will support system security activities and encompass various projects under the Human Capital Management (HCM) program, including integration (T3-11) and Time & Attendance Transformation Analysing and summarizing expected compliance risks in finance, IT, or HR related to the projects and their various go-live dates, ensuring necessary controls are in place before launch. This includes work instruction descriptions, configuring required reports in Workday, obtaining needed approvals, and training personnel on executing the controls. Collecting input from various teams (IT, Security, People & Operations, Finance Reporting & Analytics, Finance Controls & Compliance) to provide a comprehensive understanding of project risk and compliance issues. Reporting and following up on newly discovered project compliance issues until resolution. Supporting updates of SOX IT step-out documents to reflect program needs on an ad hoc basis.
SUMMARY OF ROLE This role is responsible for the management of the Sapiens Application Delivery team. It is a key strategic role within our organisation, ensuring business realises the benefits from the Sapiens Application Services. This role is also responsible for ensuring the Sapiens Application and associated processes adhere to expected standards. SUMMARY OF KEY RESPONSIBILITIES . Act as a key interface between to the business regarding the provision of on-going Data and Application services. Supporting end-to-end delivery of Technology solutions, including: Shaping delivery strategy and approach; Contributing to business and technical requirements; Where appropriate overseeing software development phase; o Collaborating with Test Lead in define vendor testing strategy and overseeing testing phase o Ensuring successful implementation that delivers benefits o Manage the transition of projects and new services into the BAU model and post go live support. Continuous Service Improvement o Drive continuous improvement to operations for own and related areas o Focus on delivering a 'Lean' service, reducing waste demand and streamlining processes where possible o Provide a focus for customer satisfaction and productivity improvement. Managing the End to End Delivery of Application Services including: o Incident Management o Major Incident Management o Problem Management o Supporting reporting outputs to satisfy high quality standards and accuracy of data o Identification and reporting on risks and issues o Escalation point for Business Month End Issues. Change Management o Ensure that all changes being promoted to the live environment have been assessed, approved, implemented and reviewed in a controlled manner o Approve changes to live applications o Ensure Business As Usual operations are considered at the earliest stage in the change process. Business Engagement o Working closely with All business areas to support regular business reviews. o Proactively work with senior managers to align technology programmes to corporate and business unit strategies, identifying opportunities for the realisation of business benefits through investment in technology. o Facilitate and serve as a lead, for the planning and execution of initiatives to enable us to achieve its objectives through the effective use of technology. o Serve as a "trusted advisor" and function as a key point of contact to Sapiens for business stakeholders. Classified as Confidential o Act as advocate on behalf of business stakeholders to ensure Application Services meet their business priorities and needs Vendor Management o Build trusted relationships, identify resource requirements and manage the implementation process to support Project and Application services delivery o Ensure that relevant Application Vendors are being managed in a formal manner. o Monitor the overall level of service provided by relevant Vendors including service levels, incidents, Change delivery and processes. o Instigate appropriate actions to address any issues or gaps. Project and Business Change Management o Manage and Sapiens Teams to deliver to Project and Product Commitments o Lead Key Business Transformation Change Deliveries with the Application Vendors Project Teams o Own, drive and manage the delivery of change milestones on-scope, on-time, and on-budget o Project planning and resource management o Ensuring timely project delivery through careful management of work streams and stakeholders. o Manage the effective transition to 'business as usual' and project closure activities. o Adhere to internal project methodologies, governance structures and defined processes. SUMMARY OF ROLE COMPETENCIES . Excellent people management skills- demonstrable capability in developing people. Previous experience within Release Management and Project Management. Experience in managing outsourced software vendors. Experience in insurance systems and familiarity with software development life cycle processes. Excellent oral and written communication skills, with experience in communicating to various levels of stakeholders inside and outside the business. Strong analytical and problem-solving skills. Proactive, pragmatic, engaging and decisive. Very strong attention to detail and ability to drive attention to detail throughout the team. Experience in implementing standards-based IT management frameworks. Experience Implementing and or managing System regulatory Compliance Protocols eg GDPR. Desirable but not essential for the role: Knowledge and experience of working in the insurance sector, preferably in a cross-border business environment. Experience in working in a multilingual, multicultural environment. ITIL qualification.
26/06/2024
Full time
SUMMARY OF ROLE This role is responsible for the management of the Sapiens Application Delivery team. It is a key strategic role within our organisation, ensuring business realises the benefits from the Sapiens Application Services. This role is also responsible for ensuring the Sapiens Application and associated processes adhere to expected standards. SUMMARY OF KEY RESPONSIBILITIES . Act as a key interface between to the business regarding the provision of on-going Data and Application services. Supporting end-to-end delivery of Technology solutions, including: Shaping delivery strategy and approach; Contributing to business and technical requirements; Where appropriate overseeing software development phase; o Collaborating with Test Lead in define vendor testing strategy and overseeing testing phase o Ensuring successful implementation that delivers benefits o Manage the transition of projects and new services into the BAU model and post go live support. Continuous Service Improvement o Drive continuous improvement to operations for own and related areas o Focus on delivering a 'Lean' service, reducing waste demand and streamlining processes where possible o Provide a focus for customer satisfaction and productivity improvement. Managing the End to End Delivery of Application Services including: o Incident Management o Major Incident Management o Problem Management o Supporting reporting outputs to satisfy high quality standards and accuracy of data o Identification and reporting on risks and issues o Escalation point for Business Month End Issues. Change Management o Ensure that all changes being promoted to the live environment have been assessed, approved, implemented and reviewed in a controlled manner o Approve changes to live applications o Ensure Business As Usual operations are considered at the earliest stage in the change process. Business Engagement o Working closely with All business areas to support regular business reviews. o Proactively work with senior managers to align technology programmes to corporate and business unit strategies, identifying opportunities for the realisation of business benefits through investment in technology. o Facilitate and serve as a lead, for the planning and execution of initiatives to enable us to achieve its objectives through the effective use of technology. o Serve as a "trusted advisor" and function as a key point of contact to Sapiens for business stakeholders. Classified as Confidential o Act as advocate on behalf of business stakeholders to ensure Application Services meet their business priorities and needs Vendor Management o Build trusted relationships, identify resource requirements and manage the implementation process to support Project and Application services delivery o Ensure that relevant Application Vendors are being managed in a formal manner. o Monitor the overall level of service provided by relevant Vendors including service levels, incidents, Change delivery and processes. o Instigate appropriate actions to address any issues or gaps. Project and Business Change Management o Manage and Sapiens Teams to deliver to Project and Product Commitments o Lead Key Business Transformation Change Deliveries with the Application Vendors Project Teams o Own, drive and manage the delivery of change milestones on-scope, on-time, and on-budget o Project planning and resource management o Ensuring timely project delivery through careful management of work streams and stakeholders. o Manage the effective transition to 'business as usual' and project closure activities. o Adhere to internal project methodologies, governance structures and defined processes. SUMMARY OF ROLE COMPETENCIES . Excellent people management skills- demonstrable capability in developing people. Previous experience within Release Management and Project Management. Experience in managing outsourced software vendors. Experience in insurance systems and familiarity with software development life cycle processes. Excellent oral and written communication skills, with experience in communicating to various levels of stakeholders inside and outside the business. Strong analytical and problem-solving skills. Proactive, pragmatic, engaging and decisive. Very strong attention to detail and ability to drive attention to detail throughout the team. Experience in implementing standards-based IT management frameworks. Experience Implementing and or managing System regulatory Compliance Protocols eg GDPR. Desirable but not essential for the role: Knowledge and experience of working in the insurance sector, preferably in a cross-border business environment. Experience in working in a multilingual, multicultural environment. ITIL qualification.
Technical Author (Storage) - 6 months - Inside IR35 - Hybrid Hamilton Barnes is seeking a skilled Dell Storage Technical Author to join a global bank on a 6 month contract with potential extension for over 12 months. This role will be based at our client's London office, with an onsite requirement of 3 days per week. The successful candidate will be responsible for producing high-quality documentation to support a critical Dell Storage programme for a global bank. Key Responsilbites: Develop and maintain comprehensive documentation, including user manuals, installation guides, configuration guides, troubleshooting manuals, and technical notes for Dell Storage products. Ensure documentation meets quality standards and is user-friendly. Collaborate closely with subject matter experts (SMEs) such as engineers, product managers, and support teams to gather necessary information and ensure documentation accuracy. What you Will Ideally Bring: Excellent technical authoring skills Strong understanding of storage technologies, including SAN, NAS, RAID configurations, and storage networking. Dell EMC Unity/Dell EMC PowerStore/Dell EMC PowerMax/Dell EMC VMAX/Dell EMC VxRail/Dell EMC XtremIO/Dell EMC PowerProtect/Dell EMC ProtectPoint Experience in creating various types of technical documentation, such as user manuals, installation guides, configuration guides, and troubleshooting guides. Contract Details: Duration: 6 months Location: London 3x Per Week/Remote Day Rate: Up to £400 Per Day (Inside IR35) Start Date: ASAP Technical Author (Storage) - 6 months - Inside IR35 - Hybrid
24/06/2024
Project-based
Technical Author (Storage) - 6 months - Inside IR35 - Hybrid Hamilton Barnes is seeking a skilled Dell Storage Technical Author to join a global bank on a 6 month contract with potential extension for over 12 months. This role will be based at our client's London office, with an onsite requirement of 3 days per week. The successful candidate will be responsible for producing high-quality documentation to support a critical Dell Storage programme for a global bank. Key Responsilbites: Develop and maintain comprehensive documentation, including user manuals, installation guides, configuration guides, troubleshooting manuals, and technical notes for Dell Storage products. Ensure documentation meets quality standards and is user-friendly. Collaborate closely with subject matter experts (SMEs) such as engineers, product managers, and support teams to gather necessary information and ensure documentation accuracy. What you Will Ideally Bring: Excellent technical authoring skills Strong understanding of storage technologies, including SAN, NAS, RAID configurations, and storage networking. Dell EMC Unity/Dell EMC PowerStore/Dell EMC PowerMax/Dell EMC VMAX/Dell EMC VxRail/Dell EMC XtremIO/Dell EMC PowerProtect/Dell EMC ProtectPoint Experience in creating various types of technical documentation, such as user manuals, installation guides, configuration guides, and troubleshooting guides. Contract Details: Duration: 6 months Location: London 3x Per Week/Remote Day Rate: Up to £400 Per Day (Inside IR35) Start Date: ASAP Technical Author (Storage) - 6 months - Inside IR35 - Hybrid