Responsibilities Designing and configuring complex marketing automation workflows, including email campaigns, lead nurturing programs, and customer journeys Collaborating with developers and other stakeholders to ensure seamless integration between Salesforce Marketing Cloud and other systems like Snowflake, AEM. Developing and implementing best practices for data management, segmentation, and personalization. Analyzing and interpreting data to measure the effectiveness of marketing campaigns and make recommendations for optimization. Resource must have experience in at least 4 of the following. Salesforce Marketing Cloud Engagement (SFMC) Salesforce Marketing Cloud Intelligence (Datorama) Salesforce Marketing Cloud Personalization (Interaction Studio) Customer Data Platform Digital Asset and Content Management & Adobe Experience Manager. Experience in integrating Adobe Experience Manager (AEM) with Salesforce Marketing Cloud and other systems like Snowflake to create a seamless content management workflow. Proof MRM Preferred Certifications: Marketing Cloud Consultant Marketing Cloud Developer Salesforce Technical Architect with Marketing Experience.
18/09/2024
Project-based
Responsibilities Designing and configuring complex marketing automation workflows, including email campaigns, lead nurturing programs, and customer journeys Collaborating with developers and other stakeholders to ensure seamless integration between Salesforce Marketing Cloud and other systems like Snowflake, AEM. Developing and implementing best practices for data management, segmentation, and personalization. Analyzing and interpreting data to measure the effectiveness of marketing campaigns and make recommendations for optimization. Resource must have experience in at least 4 of the following. Salesforce Marketing Cloud Engagement (SFMC) Salesforce Marketing Cloud Intelligence (Datorama) Salesforce Marketing Cloud Personalization (Interaction Studio) Customer Data Platform Digital Asset and Content Management & Adobe Experience Manager. Experience in integrating Adobe Experience Manager (AEM) with Salesforce Marketing Cloud and other systems like Snowflake to create a seamless content management workflow. Proof MRM Preferred Certifications: Marketing Cloud Consultant Marketing Cloud Developer Salesforce Technical Architect with Marketing Experience.
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
18/09/2024
Full time
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
We are looking for Salesforce Pardot Technical Lead in London for contract with one of our leading client. Responsibilities: Designing and configuring complex marketing automation workflows, including email campaigns, lead nurturing programs, and customer journeys Collaborating with developers and other stakeholders to ensure seamless integration between Salesforce Marketing Cloud and other systems like Snowflake, AEM. Developing and implementing best practices for data management, segmentation, and personalization. Analyzing and interpreting data to measure the effectiveness of marketing campaigns and make recommendations for optimization. Must have experience in at least 4 of the following: Salesforce Marketing Cloud Engagement (SFMC) Salesforce Marketing Cloud Intelligence (Datorama) Salesforce Marketing Cloud Personalization (Interaction Studio) Customer Data Platform Digital Asset and Content Management & Adobe Experience Manager. Experience in integrating Adobe Experience Manager (AEM) with Salesforce Marketing Cloud and other systems like Snowflake to create a seamless content management workflow. Proof MRM Preferred Certifications: Marketing Cloud Consultant Marketing Cloud Developer Salesforce Technical Architect with Marketing Experience.
17/09/2024
Project-based
We are looking for Salesforce Pardot Technical Lead in London for contract with one of our leading client. Responsibilities: Designing and configuring complex marketing automation workflows, including email campaigns, lead nurturing programs, and customer journeys Collaborating with developers and other stakeholders to ensure seamless integration between Salesforce Marketing Cloud and other systems like Snowflake, AEM. Developing and implementing best practices for data management, segmentation, and personalization. Analyzing and interpreting data to measure the effectiveness of marketing campaigns and make recommendations for optimization. Must have experience in at least 4 of the following: Salesforce Marketing Cloud Engagement (SFMC) Salesforce Marketing Cloud Intelligence (Datorama) Salesforce Marketing Cloud Personalization (Interaction Studio) Customer Data Platform Digital Asset and Content Management & Adobe Experience Manager. Experience in integrating Adobe Experience Manager (AEM) with Salesforce Marketing Cloud and other systems like Snowflake to create a seamless content management workflow. Proof MRM Preferred Certifications: Marketing Cloud Consultant Marketing Cloud Developer Salesforce Technical Architect with Marketing Experience.
SAP Solution Architect with IS-Retail & SAP S/4HANA experience required for our client, a global leader and a SAP Platinum Partner who has been working side by side with SAP for over 20 years. This is a very exciting opportunity to join a dynamic consultancy, offering real career progression and offer a very competitive salary and bonus. We are looking for a proven, SAP Solution Architect who has previous experience working in Retail or Fashion projects. Our client is working across several SAP ECC and S/4HANA projects and requires someone with a sleeves-rolled-up approach, someone who likes to get involved and champions results. Required Skills: SAP Solution Architect SAP S/4 HANA experience SAP ECC experience Multiple full end to SAP Project Lifecycles SAP Retail/Fashion project experience Excellent Communication Skills Expert Resource is a specialist SAP, Oracle, Salesforce, Microsoft, and IT resource partner working globally with Clients on contracts, Permanent, and FTC opportunities. We pride ourselves on service and building strong professional relationships with candidates and clients in markets where we have a genuine interest. At Expert Resource, we firmly believe in the strength and value of diversity. We are committed to creating an inclusive environment where individuals of all backgrounds, experiences, and perspectives are welcomed and respected. Our recruitment practices are guided by the principle that diversity enhances innovation, creativity, and overall organizational success. We do not discriminate on the basis of race, ethnicity, gender, sexual orientation, age, disability, or any other characteristic. Our goal is to foster a workplace that celebrates uniqueness and ensures equal opportunities for all candidates. By embracing diversity, we strive to build a more dynamic and harmonious workforce, reflecting the richness of the global talent pool
17/09/2024
Full time
SAP Solution Architect with IS-Retail & SAP S/4HANA experience required for our client, a global leader and a SAP Platinum Partner who has been working side by side with SAP for over 20 years. This is a very exciting opportunity to join a dynamic consultancy, offering real career progression and offer a very competitive salary and bonus. We are looking for a proven, SAP Solution Architect who has previous experience working in Retail or Fashion projects. Our client is working across several SAP ECC and S/4HANA projects and requires someone with a sleeves-rolled-up approach, someone who likes to get involved and champions results. Required Skills: SAP Solution Architect SAP S/4 HANA experience SAP ECC experience Multiple full end to SAP Project Lifecycles SAP Retail/Fashion project experience Excellent Communication Skills Expert Resource is a specialist SAP, Oracle, Salesforce, Microsoft, and IT resource partner working globally with Clients on contracts, Permanent, and FTC opportunities. We pride ourselves on service and building strong professional relationships with candidates and clients in markets where we have a genuine interest. At Expert Resource, we firmly believe in the strength and value of diversity. We are committed to creating an inclusive environment where individuals of all backgrounds, experiences, and perspectives are welcomed and respected. Our recruitment practices are guided by the principle that diversity enhances innovation, creativity, and overall organizational success. We do not discriminate on the basis of race, ethnicity, gender, sexual orientation, age, disability, or any other characteristic. Our goal is to foster a workplace that celebrates uniqueness and ensures equal opportunities for all candidates. By embracing diversity, we strive to build a more dynamic and harmonious workforce, reflecting the richness of the global talent pool
1. Responsible for designing and implementing Salesforce solutions. 2. Lead the architecture and design aspects of Salesforce projects, providing technical guidance and expertise, and ensure solutions align with business objectives and best practices. 3. Lead technical workshops, create solution designs, guide development teams, and ensure the overall quality and scalability of the Salesforce implementations. 4. Involved in assessing and recommending improvements to existing Salesforce systems, staying updated on Salesforce best practices and updates, and contributing to the overall technical strategy of the organization. 5. Deep expertise in Salesforce technologies, strong problem-solving skills, excellent communication abilities, and the ability to collaborate effectively with cross-functional teams.
17/09/2024
Full time
1. Responsible for designing and implementing Salesforce solutions. 2. Lead the architecture and design aspects of Salesforce projects, providing technical guidance and expertise, and ensure solutions align with business objectives and best practices. 3. Lead technical workshops, create solution designs, guide development teams, and ensure the overall quality and scalability of the Salesforce implementations. 4. Involved in assessing and recommending improvements to existing Salesforce systems, staying updated on Salesforce best practices and updates, and contributing to the overall technical strategy of the organization. 5. Deep expertise in Salesforce technologies, strong problem-solving skills, excellent communication abilities, and the ability to collaborate effectively with cross-functional teams.
Exciting Opportunity - Enterprise Architect - West Yorkshire/Hybrid - £75,000 I'm working with a forward-thinking, tech-for-good company that's focused on creating a positive impact. They're in the process of launching their Architecture function, and this is your chance to be their first Enterprise Architect hire ! In this role, you'll shape the Architecture landscape and drive transformation across the business. You'll also have the opportunity to line manage an existing Solution Architect and play a key role in expanding the team by introducing Data Architecture as the function grows. It's a unique chance to take ownership and influence the strategic direction of the company. You'll collaborate closely with the C-suite to ensure strategic alignment on key business decisions and drive change across departments. Key Skills & Experience: TOGAF Certification Experience with Dynamics and Salesforce (desirable) Expertise in Governance during the design phase ERP experience (desirable) Proven ability to engage with high-level stakeholders Salary : Up to £75,000 + benefits Location : Hybrid - 2 days per week in West Yorkshire If you're interested please reach out below: Microsoft Teams chat available
17/09/2024
Full time
Exciting Opportunity - Enterprise Architect - West Yorkshire/Hybrid - £75,000 I'm working with a forward-thinking, tech-for-good company that's focused on creating a positive impact. They're in the process of launching their Architecture function, and this is your chance to be their first Enterprise Architect hire ! In this role, you'll shape the Architecture landscape and drive transformation across the business. You'll also have the opportunity to line manage an existing Solution Architect and play a key role in expanding the team by introducing Data Architecture as the function grows. It's a unique chance to take ownership and influence the strategic direction of the company. You'll collaborate closely with the C-suite to ensure strategic alignment on key business decisions and drive change across departments. Key Skills & Experience: TOGAF Certification Experience with Dynamics and Salesforce (desirable) Expertise in Governance during the design phase ERP experience (desirable) Proven ability to engage with high-level stakeholders Salary : Up to £75,000 + benefits Location : Hybrid - 2 days per week in West Yorkshire If you're interested please reach out below: Microsoft Teams chat available
We are seeking a highly skilled Salesforce CPQ Architect to join our team on an interim basis. In this role, you will be responsible for the design, implementation, and optimization of our Salesforce CPQ (Configure, Price, Quote) system. You will work closely with cross-functional teams to ensure that the solution aligns with business needs and drives efficiency in the sales process. Key Responsibilities Lead the design and architecture of the Salesforce CPQ solution, ensuring it meets business and technical requirements. Collaborate with business stakeholders to understand their processes and configure Salesforce CPQ to meet their needs. Customize and configure Salesforce CPQ including product configuration, pricing, discounting, and quoting flows. Oversee data migration, integrations, and any customizations needed for the successful rollout of CPQ. Provide technical guidance to project teams and ensure best practices in implementation. Develop and execute testing strategies to validate the effectiveness of the solution. Create and maintain documentation, including technical designs, process flows, and user guides. Troubleshoot and resolve issues as they arise during the project life cycle. Key Qualifications Proven experience as a Salesforce CPQ Architect or similar role with a focus on Salesforce CPQ solutions. Expertise in Salesforce CPQ configuration, implementation, and customization. Deep knowledge of including Sales Cloud and platform capabilities. Strong understanding of product catalogs, price rules, discounting structures, and approval processes. Experience with integrations, especially connecting Salesforce CPQ with ERP or other Back End systems. Salesforce certifications such as Salesforce CPQ Specialist and Salesforce Architect are highly desirable. Excellent problem-solving, analytical, and communication skills. Ability to work independently and manage multiple priorities in a remote environment. How to Apply: Please send your resume and a brief cover letter to (see below) outlining your experience with Salesforce CPQ and availability.
13/09/2024
Project-based
We are seeking a highly skilled Salesforce CPQ Architect to join our team on an interim basis. In this role, you will be responsible for the design, implementation, and optimization of our Salesforce CPQ (Configure, Price, Quote) system. You will work closely with cross-functional teams to ensure that the solution aligns with business needs and drives efficiency in the sales process. Key Responsibilities Lead the design and architecture of the Salesforce CPQ solution, ensuring it meets business and technical requirements. Collaborate with business stakeholders to understand their processes and configure Salesforce CPQ to meet their needs. Customize and configure Salesforce CPQ including product configuration, pricing, discounting, and quoting flows. Oversee data migration, integrations, and any customizations needed for the successful rollout of CPQ. Provide technical guidance to project teams and ensure best practices in implementation. Develop and execute testing strategies to validate the effectiveness of the solution. Create and maintain documentation, including technical designs, process flows, and user guides. Troubleshoot and resolve issues as they arise during the project life cycle. Key Qualifications Proven experience as a Salesforce CPQ Architect or similar role with a focus on Salesforce CPQ solutions. Expertise in Salesforce CPQ configuration, implementation, and customization. Deep knowledge of including Sales Cloud and platform capabilities. Strong understanding of product catalogs, price rules, discounting structures, and approval processes. Experience with integrations, especially connecting Salesforce CPQ with ERP or other Back End systems. Salesforce certifications such as Salesforce CPQ Specialist and Salesforce Architect are highly desirable. Excellent problem-solving, analytical, and communication skills. Ability to work independently and manage multiple priorities in a remote environment. How to Apply: Please send your resume and a brief cover letter to (see below) outlining your experience with Salesforce CPQ and availability.
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
12/09/2024
Full time
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
NO SPONSORSHIP Technical Manager, Software Engineering ServiceNow Developers SALARY: $150k-$170k plus 15% LOCATION: Dallas, Texas Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
12/09/2024
Full time
NO SPONSORSHIP Technical Manager, Software Engineering ServiceNow Developers SALARY: $150k-$170k plus 15% LOCATION: Dallas, Texas Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification