NO SPONSORSHIP Technical Manager, Software Engineering ServiceNow Developers SALARY: $150k-$170k plus 15% LOCATION: Dallas, Texas Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
19/09/2024
Full time
NO SPONSORSHIP Technical Manager, Software Engineering ServiceNow Developers SALARY: $150k-$170k plus 15% LOCATION: Dallas, Texas Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
19/09/2024
Full time
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
18/09/2024
Full time
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
Dialler Manager (Sales and Retention Data Analyst) £38K- £42K + Pension + Benefits + Bonus scheme Stockport (2 days on site) A Dialler Manager is required for our client who are based in Stockport. This role is pivotal in leading, managing, and optimising dialler operations to drive sales and retention. You will be at the forefront of designing and implementing dialler strategies informed by customer behaviours and market trends. We are looking for someone with a strong analytical background, data management experience, and SQL expertise. Responsibilities: Monitor Dialler performance, adjusting strategies in Real Time to enhance outcomes or respond to events. Analyse data to shape future outbound strategies and improve dialler performance. Collaborate with Operational Teams to increase performance. Drive sales, retention, and conversion levels productively through the Dialler system and associated tools. Manage outbound campaigns and their conversion to inbound retention. Build and manage daily dialler initiatives for Sales/Retention. Required Skills & Qualifications: Strong mathematical, analytical, communication, and organisational skills. Proficiency in MS Office Suite. Minimum of 2 years' experience in data management/analysis. Expertise in Outbound Dialler systems. Advanced SQL knowledge. A commitment to integrity, due skill, care, and diligence. Ability to comply with all relevant rules, regulations, and legislation.
18/09/2024
Full time
Dialler Manager (Sales and Retention Data Analyst) £38K- £42K + Pension + Benefits + Bonus scheme Stockport (2 days on site) A Dialler Manager is required for our client who are based in Stockport. This role is pivotal in leading, managing, and optimising dialler operations to drive sales and retention. You will be at the forefront of designing and implementing dialler strategies informed by customer behaviours and market trends. We are looking for someone with a strong analytical background, data management experience, and SQL expertise. Responsibilities: Monitor Dialler performance, adjusting strategies in Real Time to enhance outcomes or respond to events. Analyse data to shape future outbound strategies and improve dialler performance. Collaborate with Operational Teams to increase performance. Drive sales, retention, and conversion levels productively through the Dialler system and associated tools. Manage outbound campaigns and their conversion to inbound retention. Build and manage daily dialler initiatives for Sales/Retention. Required Skills & Qualifications: Strong mathematical, analytical, communication, and organisational skills. Proficiency in MS Office Suite. Minimum of 2 years' experience in data management/analysis. Expertise in Outbound Dialler systems. Advanced SQL knowledge. A commitment to integrity, due skill, care, and diligence. Ability to comply with all relevant rules, regulations, and legislation.