Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
27/07/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
Methods Business and Digital Technology Limited
Ledbury, Herefordshire
Daily rate: £612 Inside IR35 Duration: 6months with possible extension Location: 5 days/w onsite; full time onsite Clearance: active SC clearance Ideal Candidates will demonstrate: Experience working with many teams especially security would be beneficial. Solid infrastructure design experience for on-prem environments to implement or migrate applications and databases. Have experience with hybrid designs between on-premise and cloud Solid experience in a range of technologies and be able to make assessments as to what is best to be used for the projects and the organisation. As well as suggest and develop innovative approaches within constrained projects and environments. Strong experience in software development change/release management processes and technical governance to fully understand the typical life cycle and maintenance of live systems. Ability to work with containerization platforms such as Kubernetes, PKS, Docker; provisioning software including Ansible, Terraform, YAML; and application/infrastructure/data performance analysis and monitoring. Experience of functional and non-functional testing. Experience with automated deployment of applications, databases and infrastructure. Understanding of the government digital service (GDS) manual and standards across Discovery/Alpha/Beta/Live phases. Understanding of SaaS, PaaS, IaaS technologies, and the implications of their use compared with bespoke development. Being able to provide training, support, and mentoring to the wider business. Knowledge of how to ensure that risks associated with deployment are adequately understood and documented. Desirable Skills & Experience: Worked as part of a system support team managing live systems and triaging & resolving incidents to resolution, including management of known defects and issues. Worked as part of a multi-disciplinary project team. Experience with Terraform and YAML to deploy on-prem/cloud infrastructure. Experience with automation tools to build and deploy containerized applications. Experience implementing effective instrumentation to monitor applications. Experience implementing SAST and DAST tooling in deployment pipelines like Trivvy and SonarQube. Experience with on-prem DevOps tooling.
26/07/2024
Project-based
Daily rate: £612 Inside IR35 Duration: 6months with possible extension Location: 5 days/w onsite; full time onsite Clearance: active SC clearance Ideal Candidates will demonstrate: Experience working with many teams especially security would be beneficial. Solid infrastructure design experience for on-prem environments to implement or migrate applications and databases. Have experience with hybrid designs between on-premise and cloud Solid experience in a range of technologies and be able to make assessments as to what is best to be used for the projects and the organisation. As well as suggest and develop innovative approaches within constrained projects and environments. Strong experience in software development change/release management processes and technical governance to fully understand the typical life cycle and maintenance of live systems. Ability to work with containerization platforms such as Kubernetes, PKS, Docker; provisioning software including Ansible, Terraform, YAML; and application/infrastructure/data performance analysis and monitoring. Experience of functional and non-functional testing. Experience with automated deployment of applications, databases and infrastructure. Understanding of the government digital service (GDS) manual and standards across Discovery/Alpha/Beta/Live phases. Understanding of SaaS, PaaS, IaaS technologies, and the implications of their use compared with bespoke development. Being able to provide training, support, and mentoring to the wider business. Knowledge of how to ensure that risks associated with deployment are adequately understood and documented. Desirable Skills & Experience: Worked as part of a system support team managing live systems and triaging & resolving incidents to resolution, including management of known defects and issues. Worked as part of a multi-disciplinary project team. Experience with Terraform and YAML to deploy on-prem/cloud infrastructure. Experience with automation tools to build and deploy containerized applications. Experience implementing effective instrumentation to monitor applications. Experience implementing SAST and DAST tooling in deployment pipelines like Trivvy and SonarQube. Experience with on-prem DevOps tooling.
Investigo are partnered with a FTSE 100, London based organisation who are going through a huge IT transformation. The business are looking for a candidate who can drive software engineering strategy and support day-to-day execution for their Developer Experience team. You will focus on cloud services, such as Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). As a Software Engineering Manager, you will be working in a central software engineering team performing a critical role in terms of ensuring that the company's products are built with security considerations from the ground up whilst also improving developer efficiency. You will have line management responsibility for software engineers, as well as regularly engage with 3rd party and Suppliers, and be responsible for identifying opportunities for continuous improvement. Key Responsibilities and Tasks Develop software engineering strategy by defining a strategic vision for the organization's DevSecOps practice, aligned to business goals and objectives. Deliver cloud platform solutions that achieve the identified requirements, using proven methods, tools and techniques. Obtaining specialist advice on aspects of the design, technical policy and test strategy from appropriate specialists as required. Working with FinOps and product teams to optimize platform spending (AWS fees, etc.) and ensure maximum utilization of systems. Create environments that enable and encourage Continuous Improvement/Development and DevSecOps ways of working, taking input from process owners and other subject matter experts to gain a great understanding of business ways of working and challenges. Provide support to the Software Engineers, guide them in implementing and delivering the vision through effective planning, unblocking obstacles, and providing coaching. Develop growth plans for the team to foster their career development and advancement. Review the skill and expertise requirements to accomplish team goals and identify staffing and talent resources to fill project roles. Coordinate with team to define the measures of success for process improvements. Continuously improve systems, solutions and business processes through working with process owners and other subject matter experts to gain a great understanding of business ways of working and challenges. Provide support on systems/solutions, build, test and implement fault fixes and monitor the system to prevent problems occurring (eg DevSecOps environment). Experience Proven expertise in the technical design, build, test and support of large and/or complex cloud solutions. Demonstrable experience of deploying and maintaining Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solutions Experience in translating complex business requirements into system design, taking into account technical environment(s), ability of user group to interact with the system and expected life and volatility of system. Demonstrable expertise in a specific technical specialism and/or broad technical expertise. Experience of developing in an agile and/or DevSecOps environment is highly desirable, including unit testing, behaviour driven development, and continuous integration/continuous deployment. Experience of operating across multiple countries and cultures is desirable, but not essential.
26/07/2024
Full time
Investigo are partnered with a FTSE 100, London based organisation who are going through a huge IT transformation. The business are looking for a candidate who can drive software engineering strategy and support day-to-day execution for their Developer Experience team. You will focus on cloud services, such as Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). As a Software Engineering Manager, you will be working in a central software engineering team performing a critical role in terms of ensuring that the company's products are built with security considerations from the ground up whilst also improving developer efficiency. You will have line management responsibility for software engineers, as well as regularly engage with 3rd party and Suppliers, and be responsible for identifying opportunities for continuous improvement. Key Responsibilities and Tasks Develop software engineering strategy by defining a strategic vision for the organization's DevSecOps practice, aligned to business goals and objectives. Deliver cloud platform solutions that achieve the identified requirements, using proven methods, tools and techniques. Obtaining specialist advice on aspects of the design, technical policy and test strategy from appropriate specialists as required. Working with FinOps and product teams to optimize platform spending (AWS fees, etc.) and ensure maximum utilization of systems. Create environments that enable and encourage Continuous Improvement/Development and DevSecOps ways of working, taking input from process owners and other subject matter experts to gain a great understanding of business ways of working and challenges. Provide support to the Software Engineers, guide them in implementing and delivering the vision through effective planning, unblocking obstacles, and providing coaching. Develop growth plans for the team to foster their career development and advancement. Review the skill and expertise requirements to accomplish team goals and identify staffing and talent resources to fill project roles. Coordinate with team to define the measures of success for process improvements. Continuously improve systems, solutions and business processes through working with process owners and other subject matter experts to gain a great understanding of business ways of working and challenges. Provide support on systems/solutions, build, test and implement fault fixes and monitor the system to prevent problems occurring (eg DevSecOps environment). Experience Proven expertise in the technical design, build, test and support of large and/or complex cloud solutions. Demonstrable experience of deploying and maintaining Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solutions Experience in translating complex business requirements into system design, taking into account technical environment(s), ability of user group to interact with the system and expected life and volatility of system. Demonstrable expertise in a specific technical specialism and/or broad technical expertise. Experience of developing in an agile and/or DevSecOps environment is highly desirable, including unit testing, behaviour driven development, and continuous integration/continuous deployment. Experience of operating across multiple countries and cultures is desirable, but not essential.
Dynamics CE Developer Must have hands-on Field Service or Power Pages experience Central London Hybrid - 3 Days per week on site £60,000 - £65,000 per annum 2 stage interview process (My client cannot offer sponsorship for this position) My client is looking for a Dynamics 2 Senior CE Developer's to join their cutting-edge technical team on a permanent basis, where you'll drive innovative software solutions powered by Microsoft Dynamics 365, Power Platform, and Azure services. My client is a Microsoft Gold Partner specilaise in the Goverment, Public Sector, Charity & Non for profit sector and have a number of live and upcoming projects to work on. You'll team up with project experts to tailor, develop, and integrate Dynamics 365 CE and PowerApps to meet bespoke client needs. Collaborate with tech and design teams to foresee challenges and champion continuous improvement. Skills & Experience: Proven experience with Microsoft Dynamics 365 CE, Power Platform, and Azure services Expertise in SaaS and/or PaaS environments Hands-on experience extending Microsoft Dynamics CRM 365 modules like Project Service Automation, Field Service , Sales, and Marketing You have approximately five years of experience in system design, application development, software engineering, or a related field. Skilled in developing and deploying business applications using Dynamics 365 and/or Power Platform Proficient in C#, SQL, .Net, D365, CRM SDK, D365 Plugins, PowerApps, PowerBI, and Power Automate Intermediate to advanced understanding of relational database concepts Please only APPLY if you have 6+ years experience within Dynamics CRM/CE and have hands-on experience within PowerApps or Field Services & send your up to date CV to - (see below)
25/07/2024
Full time
Dynamics CE Developer Must have hands-on Field Service or Power Pages experience Central London Hybrid - 3 Days per week on site £60,000 - £65,000 per annum 2 stage interview process (My client cannot offer sponsorship for this position) My client is looking for a Dynamics 2 Senior CE Developer's to join their cutting-edge technical team on a permanent basis, where you'll drive innovative software solutions powered by Microsoft Dynamics 365, Power Platform, and Azure services. My client is a Microsoft Gold Partner specilaise in the Goverment, Public Sector, Charity & Non for profit sector and have a number of live and upcoming projects to work on. You'll team up with project experts to tailor, develop, and integrate Dynamics 365 CE and PowerApps to meet bespoke client needs. Collaborate with tech and design teams to foresee challenges and champion continuous improvement. Skills & Experience: Proven experience with Microsoft Dynamics 365 CE, Power Platform, and Azure services Expertise in SaaS and/or PaaS environments Hands-on experience extending Microsoft Dynamics CRM 365 modules like Project Service Automation, Field Service , Sales, and Marketing You have approximately five years of experience in system design, application development, software engineering, or a related field. Skilled in developing and deploying business applications using Dynamics 365 and/or Power Platform Proficient in C#, SQL, .Net, D365, CRM SDK, D365 Plugins, PowerApps, PowerBI, and Power Automate Intermediate to advanced understanding of relational database concepts Please only APPLY if you have 6+ years experience within Dynamics CRM/CE and have hands-on experience within PowerApps or Field Services & send your up to date CV to - (see below)
Role - Senior Digital Support Manager Location - Manchester Type - Permanent S tructure - Onsite to start and hybrid 3 days after probation. Salary - £40,000 - £45,000 About the company: A newly launched startup in Manchester that will be providing state-of-the-art innovation and solutions to the low carbon economy. They are supporting a variety of industries and companies who are looking for support on their Net Zero journey. They provide everything from research, development and deployment to make it easier for SMEs to scale and future-proof their organisation. About the Senior Digital Support Manager role: They are looking for an experienced IT Support professional to join them full time as their Senior Digital Support Manager. You will be the face of Digital support for both the internal staff as well as their end users. You will be providing, but not limited to, desktop support, licensing, data and cloud storage solutions, working with MSPs and managing the company's assets including hardware and software. This is a developing role so we are looking for an experienced individual that has a variety of IT experience and will be the "go to" figure for any and all IT related matters, ideas, developments and future plans. As this is a new role, it is well suited to someone that has sufficient experience across various IT pillars and displays strong client/customer facing skills Responsibilities: To fully support and ensure the digital operations are professionally delivered for both Support staff and End Users of facilities Continually monitoring and updating all requests using a ticket management system to ensure problems and issues are handled in a professional manner Working with the Managed Service Provider to ensure user requests are fulfilled and customer requirements are met Escalation of problems or complaints to the senior staff Progression of faults with third party companies and service partners Clear communication with users on the progress of incidents via email, phone, online chat or face to face support models Trend spotting, complaints, observations which require escalation to the senior team Triage and fault analysis with accurately logging all technical details of the request with the user To ensure customer spaces are ready for business by engaging on digital setup and requirements in advance of start dates Prioritising issues according to severity, scale and impact against business and customer requirements Maintaining locally held information on forthcoming technical work to ensure accurate communication to all users and staff Perform technical administration tasks to ensure the efficient running of services To carry out other tasks which may be required by the senior team in support and associated projects Key skills and experience required Experience in delivering support in a front facing customer environment, remote and face to face Excellent Communication Skills and ability to work under pressure Experience of working with a 3rd party company/Managed Service provider to deliver core services Demonstrable experience of supporting Desktop and AV facilities, focused on a Microsoft O365 Environment, Sharepoint, OneDrive, CISCO Demonstrable experience of Windows Administration platforms such as Active Directory, InTune and Autopilot Experience of using an ITSM Ticketing and booking system such as Topdesk, Service Now etc and Facilities booking systems Confidence understanding and ability to support Cloud based technology solutions for data storage such as AWS, Google and Software as a Service provision (SaaS) Experience of working closely with administration teams to deliver event spaces and supporting technology to meet customer requirements Experience of software and asset management to ensure best value at all times Confidence and understanding of Data Architecture, Storage and Data controls which are required in a sensitive data and research and development environment Experience of engaging at a senior level to report on progress, issues and matters for escalation or suggestions for improvement Experience of mentoring and creation of knowledge through use of knowledge base or similar Experience of supporting areas including Networking including Wi-Fi, AV, Print, BYOD and specialist digital equipment Interest and understanding of up and coming technologies such as AI Desired experience: Experience of working in a technical or engineering environment or Educational environment would be desirable but not essential Experience of IT Service Management Frameworks or Capabilities such as ITIL V3.0 or 4 would be desirable but not essential. Please note we are looking for individuals that are happy to work in a bit of an unstructured environment and will mould this role as their own. It requires sufficient experience and a strong permanent employment track record. Contractors are welcome to apply but preference will be given to individuals with a strong permanent track record.
24/07/2024
Full time
Role - Senior Digital Support Manager Location - Manchester Type - Permanent S tructure - Onsite to start and hybrid 3 days after probation. Salary - £40,000 - £45,000 About the company: A newly launched startup in Manchester that will be providing state-of-the-art innovation and solutions to the low carbon economy. They are supporting a variety of industries and companies who are looking for support on their Net Zero journey. They provide everything from research, development and deployment to make it easier for SMEs to scale and future-proof their organisation. About the Senior Digital Support Manager role: They are looking for an experienced IT Support professional to join them full time as their Senior Digital Support Manager. You will be the face of Digital support for both the internal staff as well as their end users. You will be providing, but not limited to, desktop support, licensing, data and cloud storage solutions, working with MSPs and managing the company's assets including hardware and software. This is a developing role so we are looking for an experienced individual that has a variety of IT experience and will be the "go to" figure for any and all IT related matters, ideas, developments and future plans. As this is a new role, it is well suited to someone that has sufficient experience across various IT pillars and displays strong client/customer facing skills Responsibilities: To fully support and ensure the digital operations are professionally delivered for both Support staff and End Users of facilities Continually monitoring and updating all requests using a ticket management system to ensure problems and issues are handled in a professional manner Working with the Managed Service Provider to ensure user requests are fulfilled and customer requirements are met Escalation of problems or complaints to the senior staff Progression of faults with third party companies and service partners Clear communication with users on the progress of incidents via email, phone, online chat or face to face support models Trend spotting, complaints, observations which require escalation to the senior team Triage and fault analysis with accurately logging all technical details of the request with the user To ensure customer spaces are ready for business by engaging on digital setup and requirements in advance of start dates Prioritising issues according to severity, scale and impact against business and customer requirements Maintaining locally held information on forthcoming technical work to ensure accurate communication to all users and staff Perform technical administration tasks to ensure the efficient running of services To carry out other tasks which may be required by the senior team in support and associated projects Key skills and experience required Experience in delivering support in a front facing customer environment, remote and face to face Excellent Communication Skills and ability to work under pressure Experience of working with a 3rd party company/Managed Service provider to deliver core services Demonstrable experience of supporting Desktop and AV facilities, focused on a Microsoft O365 Environment, Sharepoint, OneDrive, CISCO Demonstrable experience of Windows Administration platforms such as Active Directory, InTune and Autopilot Experience of using an ITSM Ticketing and booking system such as Topdesk, Service Now etc and Facilities booking systems Confidence understanding and ability to support Cloud based technology solutions for data storage such as AWS, Google and Software as a Service provision (SaaS) Experience of working closely with administration teams to deliver event spaces and supporting technology to meet customer requirements Experience of software and asset management to ensure best value at all times Confidence and understanding of Data Architecture, Storage and Data controls which are required in a sensitive data and research and development environment Experience of engaging at a senior level to report on progress, issues and matters for escalation or suggestions for improvement Experience of mentoring and creation of knowledge through use of knowledge base or similar Experience of supporting areas including Networking including Wi-Fi, AV, Print, BYOD and specialist digital equipment Interest and understanding of up and coming technologies such as AI Desired experience: Experience of working in a technical or engineering environment or Educational environment would be desirable but not essential Experience of IT Service Management Frameworks or Capabilities such as ITIL V3.0 or 4 would be desirable but not essential. Please note we are looking for individuals that are happy to work in a bit of an unstructured environment and will mould this role as their own. It requires sufficient experience and a strong permanent employment track record. Contractors are welcome to apply but preference will be given to individuals with a strong permanent track record.
Job title: Application Service Manager Location: Romsey/Hybrid (2 days per week on site) Salary: £70 - £85k depending on experience plus bonus Candidates must be willing and eligible to go through SC security clearance for this role. I am looking for an Application Service Manager for a client of ours who are a leading tech and engineering firm operating within the UK defence and national security sector. The role falls under the corporate services IT function as a new Back Office system is being implemented from an on prem to a new enterprise cloud software solution. Key Responsibilities: Manage a small internal team of application support specialists. Ensure the availability and reliability of business-critical applications, providing support within agreed SLA's. Ensure all security/permissions measures are met and auditable. Plan and implement new deployments and planned outages. Develop documentation for support of deployed systems. Be a point of escalation and resolution for Incident and request management within SLAs. Manage a change framework across all enterprise systems, integration platforms and the M365 application estate. Deliver configuration, reporting, integration and modification change-requests into an evolving suite of evergreen SaaS systems. Work closely with SaaS and IPaaS vendors on patches and upgrades, ensuring production environments remain stable and stakeholders up to date with change. Identify and mitigate risks associated with the enterprise systems estate, ensuring compliance with regulatory requirements and security standards. Required skill set: Proven experience in managing enterprise SaaS applications, particularly in a manufacturing or project-accounting environment. Cloud based application integration experience. Familiarity with IFS is highly desirable. Strong understanding of change management principles and experience implementing change management processes for enterprise IT systems - Solid understanding of relevant ITIL practices This is an exciting opportunity as our client is a rapidly growing and highly respected UK company that design and secure the world's most technically advanced data and communications systems for governments and industry - utilising cutting edge AI, machine learning and advanced sensor technology. If you are interested in this role please feel free to reply to this advert or call me Many thanks.
23/07/2024
Full time
Job title: Application Service Manager Location: Romsey/Hybrid (2 days per week on site) Salary: £70 - £85k depending on experience plus bonus Candidates must be willing and eligible to go through SC security clearance for this role. I am looking for an Application Service Manager for a client of ours who are a leading tech and engineering firm operating within the UK defence and national security sector. The role falls under the corporate services IT function as a new Back Office system is being implemented from an on prem to a new enterprise cloud software solution. Key Responsibilities: Manage a small internal team of application support specialists. Ensure the availability and reliability of business-critical applications, providing support within agreed SLA's. Ensure all security/permissions measures are met and auditable. Plan and implement new deployments and planned outages. Develop documentation for support of deployed systems. Be a point of escalation and resolution for Incident and request management within SLAs. Manage a change framework across all enterprise systems, integration platforms and the M365 application estate. Deliver configuration, reporting, integration and modification change-requests into an evolving suite of evergreen SaaS systems. Work closely with SaaS and IPaaS vendors on patches and upgrades, ensuring production environments remain stable and stakeholders up to date with change. Identify and mitigate risks associated with the enterprise systems estate, ensuring compliance with regulatory requirements and security standards. Required skill set: Proven experience in managing enterprise SaaS applications, particularly in a manufacturing or project-accounting environment. Cloud based application integration experience. Familiarity with IFS is highly desirable. Strong understanding of change management principles and experience implementing change management processes for enterprise IT systems - Solid understanding of relevant ITIL practices This is an exciting opportunity as our client is a rapidly growing and highly respected UK company that design and secure the world's most technically advanced data and communications systems for governments and industry - utilising cutting edge AI, machine learning and advanced sensor technology. If you are interested in this role please feel free to reply to this advert or call me Many thanks.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator. Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
22/07/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator. Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.